[Resolved]  Dtdc Courier — PATHETIC/FRUSTRATING Service : Courier not received even after more than 3 months

Kind Attn. Consumer Complaint Department.


This is reference to the consignment no. Z97780586

The company has lost our important consignment which has most valueable documents which is very difficult to make it again.

We had contacted Mr. Rohit many times almost 40 to 50 times through Phone at his Delhi office, he has confirmed us that he has sent the same back to J& K office. But after confirming at J&K office they replied that they had not received any courier from their end.

On 16th June I had mailed to [protected]@dtdc.com copy of the mail has been attached below but I have not recieved any reply from their end. What is alarming is that the company is not owning up to it's responsibilities and is not even making an attempt to trace the culprits. This company is also not responding to my queries appropriately. I have been forced to come to you for help.

Please do the needful



from ajaii . <[protected]@sify.com>
to [protected]@dtdc.com
cc [protected]@vvki.net
date Sat, Jan 16, 2010 at 12:25 PM
subject Reference to the consignment no. Z97780586
mailed-by sify.com

hide details Jan 16

Dear Sir

Good After noon

This is reference to the consignment no. Z97780586

We are herewith sending you the details of courier that has sent from Leh by Mr. SK Sharma on dated Nov 09, 2009 to Dr. Suresh Kumar Sharma, VPO Bela, Ropar. It has some important documentsTill date we had not got that courier. Please arrange to delivery it to
Mr. Dinesh Kumar,
Shop No. 1,
Near Hanuman Mandir,
Bharat Printing Press, Ropar
Ph.[protected],[protected],[protected]

or otherwise arrange to send back to the client at the address

Mr. VK Sharma
176, Satara,
Leh (J&K)
Ph.[protected]

Please do the needful and confirm the latest status at the earliest.


On Fri, Jan 15, 2010 at 12:56 PM, <[protected]@dtdc.com> wrote:

Dear Customer,

Recently you have visited our site and asked for tracking result for Consignment No. Z97780586.

Please find the details below :
Consignment Details ...
Shipment No. : Z97780586 Reference No. : N/A
Booked by : LEH - LADHAKH, SRINAGAR -JK On : Monday, October 26, 2009
No of Pieces : 1
Status : RETURNED TO SHIPPER On : Thursday, November 12, 2009


With Thanks,
DTDC Courier and Cargo Ltd.
#3, DTDC House, Victoria Road, Bangalore - 47.
Ph: 25365032/39, 25544127
http://www.dtdc.com

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With Lot of love and regards.


Ajay Sharma
[protected]