DTDC Courier & Cargo Complaints & Reviews

on 27th of january 2010, i send an important documents through dtdc bf 830 BEML gate branch bangalore to srinagar(j &k) . it was due to reach on 30th. but delivery is not done till today(10th feb'10). i spoke to mrs Nagmani, mob no-[protected] but no satisfactory reply get. on cheking of the online record i was told that it is delivered on 30th jan , manifest no z 4122926. its surprising how they are maintaing manifest no. if the parcel was not delivered. on contacting srinagar branch of dtdc, initially they said courier is not deliverd and lying with them only. so i gave them some time but even after passing 7-8 days they didn't delivered.
i am afraid my parcel is even lost or what?? its really a shameful service. certainly dtdc should be dealth properly as per the law of the land.

I used DTDC Courier service from bangalore to send train tickets to my parents.
I Couried them only after getting confirmation from the DTDC Agent that Courier will take max of 72 hours to deliver.
Courier number provided to me is B59193259. As the Courier didn't reach even after 5 days i called courier office to enquire.
Instead of giving me the details, the courier office people gave me the phone numbers of the courier offices near to the destination and are asking me to track. So I had to track my own courier by calling all the offices inspite of paying 40/-RS for 2 tickets(2 Sheets). The courier reached only after 6 days(took more time than normal post). Due to this I was not able to send tickets to my parents on time.
DTDC doesn't act like a Courier service any more.

Kind Attn. Consumer Complaint Department.


This is reference to the consignment no. Z97780586

The company has lost our important consignment which has most valueable documents which is very difficult to make it again.

We had contacted Mr. Rohit many times almost 40 to 50 times through Phone at his Delhi office, he has confirmed us that he has sent the same back to J& K office. But after confirming at J&K office they replied that they had not received any courier from their end.

On 16th June I had mailed to [protected]@dtdc.com copy of the mail has been attached below but I have not recieved any reply from their end. What is alarming is that the company is not owning up to it's responsibilities and is not even making an attempt to trace the culprits. This company is also not responding to my queries appropriately. I have been forced to come to you for help.

Please do the needful



from ajaii . <[protected]@sify.com>
to [protected]@dtdc.com
cc [protected]@vvki.net
date Sat, Jan 16, 2010 at 12:25 PM
subject Reference to the consignment no. Z97780586
mailed-by sify.com

hide details Jan 16

Dear Sir

Good After noon

This is reference to the consignment no. Z97780586

We are herewith sending you the details of courier that has sent from Leh by Mr. SK Sharma on dated Nov 09, 2009 to Dr. Suresh Kumar Sharma, VPO Bela, Ropar. It has some important documentsTill date we had not got that courier. Please arrange to delivery it to
Mr. Dinesh Kumar,
Shop No. 1,
Near Hanuman Mandir,
Bharat Printing Press, Ropar
Ph.[protected],[protected],[protected]

or otherwise arrange to send back to the client at the address

Mr. VK Sharma
176, Satara,
Leh (J&K)
Ph.[protected]

Please do the needful and confirm the latest status at the earliest.


On Fri, Jan 15, 2010 at 12:56 PM, <[protected]@dtdc.com> wrote:

Dear Customer,

Recently you have visited our site and asked for tracking result for Consignment No. Z97780586.

Please find the details below :
Consignment Details ...
Shipment No. : Z97780586 Reference No. : N/A
Booked by : LEH - LADHAKH, SRINAGAR -JK On : Monday, October 26, 2009
No of Pieces : 1
Status : RETURNED TO SHIPPER On : Thursday, November 12, 2009


With Thanks,
DTDC Courier and Cargo Ltd.
#3, DTDC House, Victoria Road, Bangalore - 47.
Ph: 25365032/39, 25544127
http://www.dtdc.com

========================================================================
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This is a system Generated Email. Please do not Reply.
Contact css.[protected]@dtdc.com For Your Further Queries.
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For Your All E-Commerce Need, Mass Mailer, Technology Support - Contact [protected]@dtdc.com
For all Your Gift To India, Print A Snap - Visit our Partner's at http://www.dtdc.in/subpages/press_room/eservices.html

--
With Lot of love and regards.


Ajay Sharma
[protected]

my wife booked courier at DTDC Ludhiana office for Ambala Cantt consignment no.F04739936 dt.28.01.2010, on saturday i went to DTDC Ambala Office for query but they have no update.They gave me excuse that concerned courier boy is on leave and there is no update on their system.Their Manager gave assurance to get back to me by Monday on the same. But till date neither any update nor any concerned person approached me.

So where shall i go to get my courier.

Amarjit Singh

My brother has sent courier from Latur on 29/01/10 docket no t36867656.
It was supposed to reach me within 2 days.
I am doing follow-up with DTDC guys since 4 days.
They are giving each others number.
None of them even bother to call back and tell the status of courier.
This is such a pathetic service.

Dear Sir,

I had sent a courier via DTDC from New Delhi to Gorakhpur, Docket No :D02519829 on 25th Jan,2010 having a shipment of clothes worth Rs 25,000/-.
I had applied for guranteed recevie scheme and paid some extra amount as well.

It has not been recieved in gorakhpur till date (2nd Feb). The local franchisie person in Gorakhpur as saying that "we do not have people right now" ("hamare paas ladke nahi hain").

I calledup in Banglore headquaters and they are saying to contact delhi office. Nobody is picking phone on delhi office.

Kidly resolve this serious problem.
--
Regards
Bhaskar Tripathi

Dear DTDC Courier,

Kind att General Manager,

I have sent parcel through DTDC Courier on 25th Jan 2010 and marked parcel URGENT,
POD # is M50368138 & M50368139, Both the parcel was to same party, They have delivered the 1s parcel on time but not yet delivered the second parcel till today on 29th afternoon, Today its Friday and I have sent the parcel on Monday, Its been a week and I t wasn't able to reach the courier to my customer and due to this , I lost very important order from my customer,

Please advise what to do?
I am helpless,

Vishal.

Dear Sir,

This is for your kind information and necessary action that One consignment (K[protected] has been booked under my name on 19.01.10 from Habra, North 24 Parganas West Bengal, But still I did'nt received the delivery till now. More than one week over. I even called them but they are not taking any effort. Please do some stern action against them.

N.GAUTAM
C-89, IIT KHARAGPUR
POST-TECHNOLOGY KGP
WEST BENGAL-721 302

I HAVE BOOKED I LETTER WITH PHOTO THROUGH DTDC NINDIGAMA;KRISHNA DISTRICT[A.P] INDIA VIDE RECEIPT NO H68061567 TO HAJARI KAKINADA; EAST GODAVARI DISTRICT A.P+91 [protected] TLL TODAY IT WAS NOT DELIVERED PLEASE SEE IT MAY BE DELIVERED. HAJI M.YUSUFF SARDAR JANI ASST TREASURY OFFICER [RETD[ EAST MUSLIM BAZAAR; OPP:R,T.C BUS STATION NANDIGAMA 521185 KRISHNA DISTRICT A.P _+[protected]...

This is a complaint against the DTDC courier service, West Tambaram, Chennai. It was the worst customer service I had ever faced. I had sent an important document from MCC, Chennai to Delhi, CGO complex on 21st, Jan, 10. It was an application for NIFT college which was to be delivered by 23rd Jan, I was assured by the DTDC service that the parcel would be delivered within 24 hours i.e. by 22nd Jan, 10. I was not informed of the delay in shipment and had to call them up to enquire about the shipment on 23rd Jan, 10. No one responded properly, no one knew how to speak English (which is funny), instead of responding to me, they kept chatting amongst themselves and at last they provided an incorrect information that the parcel had been delivered. I again had to call up DTDC courier, New Delhi, there the service was excellent - proper response, calm and patient; and I was informed that the shipment has not yet reached Delhi. I had to call up the Tambaram, Chennai office again which was a horrible experience everytime, I had to shout at them just to make them listen to me and they just told me to contact customer care. The customer care again was another nightmare, the lady just told me its not there problem that it was delayed. It was not the delay or the fact that I was not informed of delays that I'm complaining against but yes I do complain against the horrible customer service provided by the Chennai team.

Hi,

I am supposed to receive a parcel from my parents from Kolkata. It was sent on 11th of January 2010. But its 21st today and till now I have not received the consignment. Even after repeated calls and also lodging a complaint with them, they kept on harassing with improper and misleading details. When somehow I got the number of the Thiruvanmiyur, Chennai Branch Manager he initially said that they have not received it from the guindy office. But later after I started chasing them he said its not their responsibility to deliver things. Its the responsibily of the regional office to send the parcels on time. And he was very rude in his behaviour. He was very indifferent towards my issue and was behaving as if he was not at all bothered if I get that parcel or not. When I asked them to give me in written if they have lost my consignment or not, he said he wont give that and simply gave an email address to raise a complaint.
This is the most irresponsible and really unehical courier service I have ever come across. They are playing with the customers and making them fool.
Please do the need ful. My details are as follows :

Shipment No.: K38912972 Reference No.: N/A
Booked by: DAKSHINESWAR, CALCUTTA On: Monday, January 11, 2010
No of Pieces: 1
Status: OUT FOR DELIVERY Last Scanned: Tuesday, January 12, 2010
At : CHENNAI, 600041 .

Additional Details... K38912972

Date From --» To Status

Mon, Jan 11, 2010 BAGHBAZAR MASTER FRANCHISEE, CALCUTTA CHENNAI APEX, CHENNAI Dispatched via Manifest # K5473517

Tue, Jan 12, 2010 KOLKATA, CALCUTTA CHENNAI APEX, CHENNAI Received via Manifest # K5473517

Tue, Jan 12, 2010 CHENNAI, CHENNAI GUINDY BRANCH, CHENNAI Dispatched via Manifest # 92883

Tue, Jan 12, 2010 CHENNAI APEX, CHENNAI GUINDY BRANCH, CHENNAI Received via Manifest # C5454789

Tue, Jan 12, 2010 GUINDY BRANCH, CHENNAI THIRUVANMIYUR, CHENNAI Out for delivery via Manifest # 115742



Awaiting for a resolution and please see that no other customer faces this kind of situation.

Thank You.

DEAR SIR, ONE CONSIGNMENT BOOKED BY MY FATHER (IMPORTANT & EMERGENCY INSURANCE DOCUMENTS) THROUGH DTDC COURIER, SINTHI MORE BRANCH VIDE CONSIGNMENT NOTE NO. K39588106 DATED 18-01-10 TO ME AT THE ADDRESS OF JHARSUGUDA / SAMBALPUR, ORISSA. PLEASE NOTE THAT IT IS A VERY IMPORTANT & EMERGENCY DOCUMENTS WHICH WAS SUPPOSE TO DEPOSIT BY 22-01-10. AFTER I CHASING WITH DTDC COURIER ON[protected]TEL. NO.[protected] THEY TOLD ME THAT THEY DON'T HAVE THE SERVICE IN THAT PARTICULAR AREA & THEY DON'T KNOW WHY THEIR PEOPLE BOOK THIS DOCUMENTS. IN THIS REGARD I HAVE LOOSE MY YEARLY BONUS BENEFIT WHICH AMOUNT IS 10,000 TIMES OF THEIR SERVICE CHARGES.

THEREFORE YOU ARE REQUESTED TO LOOK AFTER THIS MATTER & WAITING FOR YOUR PROPER ACTION & OBLIGE.

WITH KINDEST REGARDS,

ANINDYA DUTTA
[protected]

My parents had sent me a parcel containg articles from Kolkata on 18 Jan, 2010. After i received the parcel on 20 Jan, 2010 in Delhi, i found the weight of the parcel was much lighter. As i was aware of the articles inside, when i opened i found that the parcel has already been opened and then repacked. During collection i only feel the weight was light, but to my nightmare the stupid DTDC who boast about their services has already opened it and repacked it by removing the items. Previusly i thought that DTDC was reliable but after this incident they are the most fraud courier companyavailable in India. . People can't rely on them and send items as they only believe in money. Customer has no value to them. So suffered customers like us would spread the word of mouth to stop using DTDC services and prevent our parcels from going to the hands of the thieves.

Dear Sir,

I have sent a courier containing Greeting card & A fastrack watch worth Rs.2195/- by DTDC to goa on 6th Jan by rect no.B59755699. the concer perso have received couroier in open condition & in it was having only greeting, watch was missing. I have spoken to Goa DTDc branch & also to Bangalore DTDC branch both are refusing to take complaint and find out the missing thing , Please do something otherwise the make ful to al the customer.

Thanks.

To
The Director
Indian Consumer Forum
New Delhi

Sub. : Non Delivery of courier Through the DTDC Couries Service.

Dear Sir,
My brothers send my international placement document through DTDC Courier, through Amravati Branch on 28th December ‘2009 for Hariharnanda Gurukulam, Balighai, Puri. I have to submit this document to placement agency before 8th of January. But I have not received the courier from DTDC, when my brother enquired DTDC, Amravati branch about the delivery of courier the Branch Manager shown the following status on internet and told that the courier was already delivered to addressee on 2nd January ‘2010.

Consignment Details...
Shipment No.: T37199009 Reference No.: N/A Booked by: AMARAVATI (MH), NAGPUR On: Monday, December 28, 2009 No of Pieces: 1 Status: DELIVERED Last Scanned: Saturday, January 02, 2010 @ 1320 Hrs At : PURI, 752002 Received By: SIGN

When I inquired the DTDC Bhubneshwar Branch, they provided me phone number of Puri Branch, but the DTDC agent at Puri Mr. Baliarsingh responding irresponsibly, he has giving contradictory statement sometime he is telling someone came from your Ashram and received the courier and next time he is telling that the mentioned area is not coming in his service area so he returned back the courier to my home address, still it not received on my home address also.

Now 19 days over, but still DTDC Bhubneshwar and Puri are not giving me status of my courier, where it is? Sir if I will loose this opportunity due to severe lacking and negligence of DTDC personnel I will loose INR 8, 00,000/-, which I will get through this placement. Since 8 days I am in regular in contact with DTDC Bhubneshwar, Puri and Amravati who will bear this additional telephone cost and stress I am going through.

Sir, please look into the matter and give me justice. In hope to getting justice from your end.

With best regards.

Sharad Pant
c/o Hariharananda Gurukulum
Balighai P. O. Chhaitana
Dist. PURI

Copy to: 1) DTDC, Branch office Bhubneshwar, Kolkata, Nagpur
2) IVO International, New Delhi

I had sent some materila in the same address(No.K[protected] and it was delivered within 3days at Gurgaon.Next time when i sent another document(K[protected] at the same address, it was sent back to me syaing insufficient address after 9days.The money was not returned,i had written contact numbers on the envelope but they did not call before sending it back.
Similar kind of incident happened to me earlier also with DTDC.

This is in refernce with a courier which was delivered in Ranchi from New Delhi (C/N.D[protected] Faber Chimney, absolutely in a broken stage. It was not delivered to the person addressed & now when the claim is made its been said that Why it was not mentioned at the time of receiving. It was delivered to a peon.

The MRP of the chimney is Rs. 22000.00.

Couier Reference Number :- M49138826. I had couiered my documents on Monday 4th January 2010.Service provider confirmed me that destination will receive it on Wendesday (6th Jan 2010.)
My complaints are below :-
1.Couries is not delivered within given Time frame.
2. Service provider didn't response customer properly. I asked status of my courier they had given me other number. The second branch given me third number. Service provider didn't have proper information.

On 13/10/08 sent a consignment weighing about 750gm, containing a fancy saree costing Rs.4630/- (Rupees four thousand six hundred and thirty) from the Thalassery, Kerala branch of M/S DTDC courier and cargo ltd., to a Mumbai addressee vide DTDC consignment note no.[protected]. As the consignment was not delivered to the addressee even after seven days the matter was reported to M/S DTDC vide by email dated 20/10/08. I was also in touch with the local DTDC branch. M/S DTDC vide email dated 23/10/08 intimated that the matter is being investigated and also reassured that they will restore my faith in DTDC.
Subsequently I had contacted the firm vide my email dated 30/10/08,31/10/08, 20/11/08, 09/12/08 & 16/12/08; but there was no response from the firm. M/S DTDC were requested to pay back the cost of the saree through email, but there was no response from the firm. Since I was out of station for some period subsequently I was not in a position to pursue the matter further.
On 22/07/09, vide my registered with A/D letter addressed to the firm with attention to Mr.Subhash Chakravorty, Chairman and Managing Director DTDC I had requested them to pay back the cost of the saree i.e. Rs. 4630/- at an early date.In my letter dated 22/07/09 I had enclosed a copy of the bill for the purchase and copy of DTDC consignment note. Now its been over a year, inspite of so many letters there is no response from the firm.

From: Krishna Nagendra Balekai 25 Woodridge Crescent, unit 718 Nepean, ON, Canada K2B 7T4
Against: DTDC courier DTDC COURIER & CARGO LTD BANGALORE - 47 Phone : 30080107 Email ID : Intl.[protected]@dtdc.com
Subject: Opening of sealed envelopes sent from DTDC courier Booking number N92741382 and N92858838

I had requested my father to send me a set of sealed documents by Bangalore to be sent to me, which my father sent to me by courier from Bangalore to Ottawa, Canada which was received by me in last week of November 2009. These documents had to be submitted by me to Canadian government but when I was about to send the documents in the 1st week of December 2009 I find that the sealed envelopes inside the main cover were cut open (may be using a paper knife). So now these documents were of no use to me any more even after multiple mails to DTDC they did not confirm that the document were opened by them. As I was losing time I had requested my dad to send me another set of documents which he did that using the same courier service (DTDC) now this time we had both me and my wife's documents and to my fate the sealed envelope containing my documents were opened and not my wife's. Now this invasion of privacy has been committed on me 2/2 times which leads me to believe that DTDC opens most of documents sent by their courier, but would not commit that this is done as per their policy.
Does anybody even know if they have a policy?

Why don't they provide a written statement that sealed documents may be opened by them at-least customers are aware of this and choose the correct means
I am attaching photos to show that university sealed documents were opened when I received them one more information I would like to provide is that you will see a bill/slip from TNT, I guess DTDC uses TNT for their international courier

Thanks and Regards
Krishna