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[Resolved] — They have suspended my account has suspended my paisapay account eventhough i had submitted the required documents for thier Know your customer(KYC) documents. I had sent them scanned copies of my passport and driving license issued by the concerned government bodies but they tell me that there are some flaws in those documents and have suspended my paisapay account and are not giving back my 20000/- rupees and are forcing me to submit a ration card as proof of identity which i dont have.
My passport and driving license are valid but they are harrasing me that they are not valid.

I dont know how to get my money. Please help me out...
Complaint marked as Resolved Aug 14, 2020
Complaint comments  7 CommentsShareTweet


Send a copy of your credit card statment and proof of purchase of the product you have sold on ebay and your account will be reinstated.
eBay has done the same with me... 62k of my money is with them for the last 6 weeks... now they have suspended my account!!! Someone help!
There is a forum I found on the internet that is free, and helps with Ebay, PayPal, business and the law. Just post any question, the experts will answer it if it has not already been answered!

The forum has a lot of expert advice on it. I found advice there about how to avoid EBAY suspensions, get past PayPal limitations, also lots of detailed help on creating your own business, getting past trademark violations, VERO and lots more. Plus general advice on how best to sell on EBAY, what sells the best, how to get the best price for your product, really everything related to EBAY and internet business.

Also advice about how EBAY really works and how PayPal really works. The inside scoop.

Beautiful forum. I was made a moderator of the forum and I love it!

i was a small seller on ebay for last 3-4 months
just 3-4days before ebay sent me a msg telling that they have suspended my paisapay account
and they also told me that my remittance has been suspended
now my hard earned 85, 000 to 90, 000 rs is held there
i am writing mails to mails but thers is no reply
i am calling there customer care and they have no knowledge
according to them the trust and safety team handles these issues
i written mails to them also
but again no reply

all are they saying that i have violated their policy
but when i ask which policy and how
then there is no reply

i need the money urgently but they are not willing to return it
plllzzzz help meeeeeeeeee

I have faced the same problem. They say i have provided fraudulent document as address proof for KYC, I am now goimng to show them same documents in Court.

They have manually transfer the money later suspended my account. i am going to file a case in court against Ebay India. Do let me know if you would join me. Need to teach them a lesson. Mail me at [protected]

Guru — memory card not working

I received the product on 9 may 2015 memory card in my tablet it was not working and nothing was moving to memory card so I want my money back Customer Care's response, May 28, 2016
Verified Support
Dear Harsh The Hero,

Thanks for reaching out to us. Kindly share your Paisa pay id or Claim id at [email protected] so that our team can assist with your concern.

Team Ebay

defective product

I have purchased tshirt from the ebay but there has been colour problem in that and both seller and ebay is not responding to my complaint. I need refund of that .my id is [protected] Customer Care's response, May 28, 2016
Verified Support
Dear Piyush Mehta Cfa,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [email protected]

Thanks & Regards,
Team Ebay

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