[Resolved] Elica — gas stove | |||
i purchases one gas stove from today's traders the are not response about that i give many time complain today stove top glass is broken but the are not give response on phone Was this information helpful? | |||
Dec 31, 2016 Complaint marked as Resolved Sep 17, 2014 Surendrapillay's response Dear Customer
Due to system error we were not able to pull your details from the system.
Pl share with us your contact # so that we can get in touch with you to resolve the issue.
For any further assistance , pl. call our customer care number[protected] /[protected] , or email us at [protected]@elica.in. You may also download "Elica Aasaan" App free from Google Play Store for Android Phones to avail instant services from Elica Customer Care. Thank You Elica Customer Care
Verified Support Nov 30, 2016 Elica India Customer Care's response complaint resolved
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 3 Comments | |||
Comments
the are not give response about complain
Reply
I agree. I bought Elica Hob and Chimney couple of months back. Since than it has been a pain to follow-up for Installation and post Installation issues. It took almost 2-3 weeks of follow-up to get it installed. During Installation, I am advised that 2 parts will be replaced. It has been 2 months, and I am following up with all concern (whatever contact details I could find from google) but with no result. From my experience, I infer -
1. Elica may be good brand abroad, Indian team has not kept the promise or brand reputation.
2. Customer Service is not part of their dictionary. In company website, there is no customer care number but sales contact number (this is true for global web-site as well). - Early warning, not to be missed
3. They have outsourced their installation work and its pathetic with no supervision.
4. They are giving dealership without any specific criteria. I bought from a newly opened dealer and the sales guy was clueless throughout (this was early warning I missed)
My friendly advise, don't buy Elica till you hear that their local team is sacked and new team in India is taken over. They have company owned dealership and a customer care contact number.
Rana
1. Elica may be good brand abroad, Indian team has not kept the promise or brand reputation.
2. Customer Service is not part of their dictionary. In company website, there is no customer care number but sales contact number (this is true for global web-site as well). - Early warning, not to be missed
3. They have outsourced their installation work and its pathetic with no supervision.
4. They are giving dealership without any specific criteria. I bought from a newly opened dealer and the sales guy was clueless throughout (this was early warning I missed)
My friendly advise, don't buy Elica till you hear that their local team is sacked and new team in India is taken over. They have company owned dealership and a customer care contact number.
Rana
@ Mr. Mayank Daga -
We would like to apologize for the inconvinence caused.
With reference to the complaint regestered dated Dec 25 2011 by you kindly share your & the dealer's contact details so that we take appropriate action & also resolve your issue.
On the other hand we would also like to inform you that your details are not yet registestered with us so that we can directly call you or schedule a technician. Please feel free to call us on our toll free[protected] number or mail us @ [protected]@elica.in
Awaiting your reply.
Regards,
Vikas Kamble.
Customer Care Supervisor,
37/1/1, Kondhwa Pisoli Road,
Pisoli,
Pune-411060
India
Tel.No.- [protected]/12
We would like to apologize for the inconvinence caused.
With reference to the complaint regestered dated Dec 25 2011 by you kindly share your & the dealer's contact details so that we take appropriate action & also resolve your issue.
On the other hand we would also like to inform you that your details are not yet registestered with us so that we can directly call you or schedule a technician. Please feel free to call us on our toll free[protected] number or mail us @ [protected]@elica.in
Awaiting your reply.
Regards,
Vikas Kamble.
Customer Care Supervisor,
37/1/1, Kondhwa Pisoli Road,
Pisoli,
Pune-411060
India
Tel.No.- [protected]/12
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37/1/1 Kondhwa Pisoli Road , Pisoli, Pune, Maharashtra, India - 411060
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