Elica India Complaints & Reviews

I purchased this chimney and this has not been working. The motor completely stopped and the light glows dim. Complained to Elica thru their phone number with complaint no 315195 on 24-Mar-2017. The engineer visited and said motor needs to be changed. After 10 days the motor was replaced and still the product did not work. The engineer promised to come back and then closed the ticket suddenly. This is pathetic service. How can the complaint...

Bought a gas stove and chimney worth 20, 000/- a year back.

Gas pipe joint broke and gas started to leak, we were able to stop the flow of the LPG gas by switching off the gas regulator

For this we called the customer care and raised a complaint regarding the broken gas cable joint, got an assurance to get immediate assistance

still no response, called number of times which was of no use
br...

Hi ...
I am residing in bangalore and had an idea to purchase elica hob and chimney to use it in coimbatore for my newly constructed apartment. But unfortunately I had a problem of transporting the product from bangalore. So I decided to purchase it in coimbatore itself.

Bur really I am unhappy with the sales team available in coimbatore. They are not in the mood to sell the product as we were asking for the price available...

My Elica Chimney burners are not working and it may cause anytime accident at my home. I raised request on 15th april and after that daily I called 3 -4 times and every time executives accepted my call and said apologies and escalated but no resolution yet.

Today I spoke 4 - 5 times again, spoke with technician, confirmed that he will come @04:30 PM but unfortunately it is 6 PM now .

Top of that there is no sync...

Hello,

I am regular user of elica products, recently i have purchased elica chimney tcg bf 60 nero 1100.

It was working well till yesterday. But today it turns into disaster, chimney was off and nothing was cooking on gas stove. We all were sitting in hall and suddenly we heard a huge glass breaking sound like a bomb blast. Chimney glass broken into pieces, no was inside of kitchen that time but surely if someone...

Hello,

I am regular user of elica products, recently i have purchased elica chimney tcg bf 60 nero 1100.

It was working well till yesterday. But today it turns into disaster, chimney was off and nothing was cooking on gas stove. We all were sitting in hall and suddenly we heard a huge glass breaking sound like a bomb blast. Chimney glass broken into pieces, no was inside of kitchen that time but surely if someone...

Hi, I have order(ORDER #[protected] Elica Kitchen Chimney (Escg Bf 60 Nero) this week and got delivered. I need some expert service engineer to install it properly for best experience with Elica and product as well. I tried calling customer care but no response. Please let me know the procedure.Below is my address and contact details.

Flat#111, Sai bageecha apartment, Indane gas go-down road, Channasandra main road,...

I had requested installation of elica chimney on 20th March my complaint number is 313193 I got no response from anyone since then I have called up 3-4 times but there is no response from the executive.. it's been a week now.. Mr binayak took responsibility to revert back and send the executive but still no one has come.. if during installation they are not bothered then how will they be of any help to me after that.....

I had purchased chimney model spot tc 90cm from paytm site and got delivery on[protected]. i have registered my chimney installation at accurate chimney service on same day. they will gave me time of within 48 hours but till date they are not do it. now they are not pickup my phone from last 2 days. please do something and installed it as soon as possible...

On 14th march night this elica brand glass cooktop blasted when my wife was cooking...glass fragments were all where in my kitchen..the noise was not less than a real blast..my wife got injuries on her hand ...she was using this since 6 months with all the safety measures.

it was a shock for all o[censored]s, my kid was there just before the incident...why Elica is manufacturing such life risk stuffs???
and to the worst the...

I bought a new built-in-oven on 29/01/2017, after 10-15 days it was used and found to be faulty with half the oven heating up and the other half not working, a complaint was registered (Complaint number 299195).

A technician first came to check and returned back from the door without even checking the appliance. And again no action was taken.

Then another complaint had to be registered and now a technician (Deepak)...

Hello. After 15 days elica gas stove is damaged... Then after 2days back returns to that problem ...what can I do...I m very bad trouble in that case .and not responding my cal ..what should I do.. please please help me immediately...and customer care also not responded ...
Elica 3 burners gas stove ...773 0rg.. their were Orange vali patti, it is very low quality...

I was purchased Elica vertical chimney on 10/2/17 after 3 days we got chimney but when the person installed their was problem in the product so that the dealer is saying we will replace it but still we didnt get any response & i was give n the complaint to elica thru customer care on 17/2/17 & its CRM iD is 299751from company side also no body visited & they also not taken any action pls initiate this on top priority

M no:...

I purchase these product in the month of November and installed after 15 days. After installation next day medium gas stove burner smelling. i again complaint to customer care. then 2 person come from Akhand Enterprises and say greese problem and repair it. after 15 days the gas smell come. again i complaint but the problem not solve. it's very risky for my family....

Dear Sir,
Last week
Elica Engineer
serviced my Elica gas stove very next day again l called him
One burner was not working After servicing.
Now again after two days same burner not working. I
requested for same problem.
As per your company rules I have paid service charges.
But my problem /defect not solved. Please now I contacted that person he is not coming to attend my complaint.on...

I had lodged a complaint on 4 Jan 17 for turntable not rotating in Microwave oven.
Complaint no 279896
On 6 Jan 17 technician visited and left stating that the motor needs to be changed which will take 3-4 days.
I have called customer care on 14, 15 & 16 Jan to be told everyone that a call back will be arranged.
Nothing has happened so far.
Please expedite the repairs as such attitude shows such a highly...

Elicas gas stove glas top got bursted out and i had raised a cutomer complaint by calling elica customer care. Raised almost a week ago.
Customer care person said, this issue will be treated with very high prio and it is escalated.

Every second day i am calling up and worst thing to hear from customer care is :

"this issue will be treated with very high prio and it is escalated."
- i need to...

I have purchsed cooking HOB mfc 3b 75 cidx through IHB Enterprises Bangalore. I had many issues from the begining. Your service technitians are ill equipped and inexperienced. There was a fire during installation. Burner sound, etc. Auto ignition was not working properly and they said operating mistake. Now two of the burners are not working with auto ignition. I booked call on 10.12.2016 in the morning with ref No.269701. They said 10th...

The elica chimney galazy model we purchased 16-Apr-2013 started malfunctioning as on 13-Sep-2016. Barely 3 years of operation the technician charged 250 Rs for the visit and took 5 mins to tell us that is broken and needs circuit board change. The original cost of the chimney was 29, 000 rs and the cost of the circuit board is 6000 Rs which is 25% of the cost of chimney. Their website and dealers mention that all parts are covered under life...

Dear mam,
I have purchased one turbo air chimney form Elica Studio, Bhubaneswar on Dec 2015. I have raised complain about oil dripping form front panel.my request call I'd was 187545. I raised one complain about the same issue last month 31/05/2016. Your service executive didn't find the exact issue, so they asked me to install chimney pipes once again. I purchased and installed new aluminum pipes. now the issue once again surfaced....