Elica India Complaints & Reviews

I have purchsed cooking HOB mfc 3b 75 cidx through IHB Enterprises Bangalore. I had many issues from the begining. Your service technitians are ill equipped and inexperienced. There was a fire during installation. Burner sound, etc. Auto ignition was not working properly and they said operating mistake. Now two of the burners are not working with auto ignition. I booked call on 10.12.2016 in the morning with ref No.269701. They said 10th not possible and sunday holiday for service. I opted for today 13th being holiday for us. Since morning they went on promising that technitian will come but so far nobody came. Even at 7 pm one technitian mob no.[protected] said will come in half an hour. Alas it is 8.45 pm. no sight of their coming. Holiday is lost. Height of stupidity is that at 6 when called Elica says technitial reported that we had asked them to come tomorow as per remarks in their record. We are working couple and they play with us like this. sit but no body turned up. Earlier also they did like this and made us to wait througt the day but no body will turn up. Elica service people are taking me for a ride. Is there a culture in Elica and their service? Is Elica will address?

The elica chimney galazy model we purchased 16-Apr-2013 started malfunctioning as on 13-Sep-2016. Barely 3 years of operation the technician charged 250 Rs for the visit and took 5 mins to tell us that is broken and needs circuit board change. The original cost of the chimney was 29, 000 rs and the cost of the circuit board is 6000 Rs which is 25% of the cost of chimney. Their website and dealers mention that all parts are covered under life time warranty but when we mention that the service center says circuit board is not covered. Later they say they need to investigate electrical lines in the house and all such nonsense.
The chimney works for 15 secs and then turns off, it looks like a capacitor issue but the technician is not interested in repairing small parts. Very bad service and customer support from elica.

Complaint Number: CRM ID – 229499

Dear mam,
I have purchased one turbo air chimney form Elica Studio, Bhubaneswar on Dec 2015. I have raised complain about oil dripping form front panel.my request call I'd was 187545. I raised one complain about the same issue last month 31/05/2016. Your service executive didn't find the exact issue, so they asked me to install chimney pipes once again. I purchased and installed new aluminum pipes. now the issue once again surfaced....

Highly disappointed and regretting now for having Elica chimney. Within 2 weeks o[censored]sing the glace trim ltw 60 tc3v power plus led model chimney, the suction motor went down . I contacted the Elica CC and within 2 days the technician arrives .Unfortunately that day we have some power outage in my area and the technician told me that he will come again in the next day. After that he never shown up and i got a SMS stating my issue got resolved . Again i complained through the dealer and this time the same technician came and told me that the chimney motor went bad and it will be replaced by Elica within next 4 days . Before the 4 day deadline ends i got a SMS that my issue got addressed and the respective ticket got closed. This time im really got fadeup with the type of response and service provided by Elica in Bangalore /Whitefield area.

I desperately waiting somebody to help me on this . My warranty registration number is YSF16108073.

I bought Elica chimney (flat glass electronic model) for my new house on 28th january 2016 from IHB Enterprises puttanhalli bangalore.
This was the very new model it seems and it was specially manufatured for Sobha apartment flat owners, as per the IHB enterprises owner Krishnan prasad.
He advised me to buy this chimeny and i blindly trusted on him and bought this chimeny on loan.

They did the Installation on 2nd feb and I shifted to my house in april so basically i started using the chimeny from mid of april.
But It suddenly stopped working in august and i raised a formal complaint to Elica service center on 27th of august.
since then 6 different technician visited my place but nobody was able to resolve the problem.
it was more than a month and still they were not able find the issue. on 3rd october i called up the customer care and had a hard
conversation with IHB owner and Elica service head on a conference call. they convinced me to give another chance
and asked there technician to bring everthing to there service center.
i don't know what and how they solved but on 5th or 6th of October they solved the problem and delivered to my home.

Since it was dussehra time, and next day itself we went to our native, we could not run it even a single day.
when we retunred home on 8th, it worked perfectly fine but only for 3-4 days and on 11th november again it was not starting.
I raised a complain and since then 5 times different technician came but same thing is getting repeated and they are not able to solve it.
i am completely pissed off now. i did a blunder buying this chimeny. In my apartement everyone was stopping me to buy Elica, but i donno why
i purchased this. The worst part is, i am still paying the EMI for this.
i would never suggest anyone to buy Elica products from now onwards. There service center sucks with poor skill technician.

The call id 259307 has been closed without full resolution. Even your customer care department was apprised of the same and no action has been taken. To top it the totally unprofessional behavior of the servicing company made the day a mess when issue was resolved partially.

First, he comes to resolve a gas leakage issue in 3 days. The mechanic went on a training was the excuse. REALLY !!. Now I understand how you treat your customer's safety.

Second, he sends any part to try and fit on the cooktop although the part number should have been followed. The reason given is that the part is not available and hence he (the manager) wanted to give it a try. The semi-working cooktop is hence rendered useless while my kid is asking for food. Now after all damage is done he tells me part will take 4-5 days to come.

Suddenly after giving him a dose of what service is and how it is to be done, the mechanic comes back with a proper part within 1 hour. MAGIC !!!

WORST AND SHAMELESS BEHAVIOR BY YOUR SERVICE TEAM (HINDUSTAN something and CUSTOMER SUPPORT) .

And even still the complaint mentions that knobs need to be changed but still no action was taken by your servicing company or team and rather the complaint has been marked resolved.

WILL NOT BUY OR RECOMMEND ELICA TO ANYBODY.

244848 - Ticket closed without work.
253827 - While inquiring on the ticket 244848 they said this has been closed. Insisted to reopen the ticket. But they opened one more 253827 . Before this a service person came to my place and took the faulty device stating he will send the parts to Pune and you will get a replacement. Product is on warranty and i have provided all the documents. This has already been 1 month. I am tired of following up to customer care and the service engineer.

Are you going to expand the warranty duration? i have not purchased this just to hang in Kitchen.

Send team for installation with adequate palnning. Team should have adequate knowledge of installation. They should have attitude of providing honest service to customers. My experience with Elica team was bad. Installation is incomplete. Installation team is trying to either bluff or do not have poor knowledge of installtion. Send proper team. Check the credentials of person managing the team. Call ID 254470, 254475.

Dear elica team,

I bought "elica ct vetro 469 metallic copper" 4 burner gas stove with auto ignition facility on 15/09/2014 from "savitha electro agency, coimbatore-641002". The auto ignition facility stopped working within 3 months after purchase and as it is not a must for me i started using lighter. After six months or so the jet started giving trouble that the flame is either too high or too low. After one year instead of blue flame yellow flame appeared in two burners and caused blackening o[censored]tensils. Above all on[protected] when the gas stove was in use it catches fire near the on/off tuner knob of one of the small burners due to leakage of lp gas. Luckily it was noticed by my wife and she switched off the regulator of the cylinder immediately, otherwise it would have been a major accident.

This was reported to elica customer support with a call id:251558. A service engineer visited my home and inspected the affected gas stove and estimated a cost of rs 2000 for repairing. The service engineer also noticed severe rusting on the back of the gas stove and told the rusting is due to the use of a this rustable iron sheet for fixing the burner assembly.

At this point i would like to bring to your notice that already i have spent nearly rs 9000 to buy the product under the impression that it is an italian based brand so that it can last longer and safe and trouble free functioning will be ensured and it is not justified to expect me to spend another rs2000 for repairing and what is the guarantee that the other three on/off tuner may not leak subsequently. Ultimately the gas stove has lost it's credibility and has failed in all respect. Most importantly the gas stove is not kitchen worthy and highly dangerous that it may catch fire and cause even loss of life of the personal working in the kitchen area.

Even a normal gas stove locally made bought for rs1200 served trouble free for more than 12 years without any of the issues i have faced with the branded elica gas stove. All the issues reported are 100% due to manufacturing negligence on your part and hence i kindly request you to replace the complete product with a new one and aslo request to stop using such a low quality and leaking on/off tuner to avoid any kind of accident in the kitchen and most importantly the loss of life can be averted.

I have attached all the details regarding the bill/warranty and the images showing the rust, poor design of the rubber beeding around the burner assembly causing stains on the glassy surface etc..

Finally hope that my prayer will be answered soon and my complaints/suggestions will be taken in the right spirit and necessary modifications will be done at least in the upcoming products.

With thanks&warm regards

T. R. Madhavan
[protected]

I bought Elica Build In Oven from Vijay Sales along with LG Dishwasher and Videocon TV.
None of the other companies has requested for installation and demonstration charges, but Elica, which is very unfortunate.
I dont even need Elica person to install the oven for me, but just show the demonstration to operate the machine.
I never observed other multinationals nor Indian companies charging anything for the demonstrations, but companies are happy selling their products to customers to meet their satisfaction.
Elica does not seems to be interested in surviving in Indian Market, which is very unfortunate.

Bought elica chimney.
Model kitty 60
Supplier name - IHB enterprise puttanahalli. From the day one. It's not working. It's about to be one month.. no body takes responsibility..one day someone came changed mother board... still not working.. then he say motor to be replaced... again one more person came he say board to be changed. now I got a message that my complaint is closed.. need someone help here.

I had purchased an elica chimney on 21.06.16. i had complained about 15 days back for my chimney to customer care as its not working. the engineer came who completely had no knowledge regarding it and said either a part or the chimney will be changed which will take a day or two. after waiting for 4 days since there was no revert, i called up the customer care and they didnt even have the feedback from the engineer regarding the same. they spoke to the delhi representative and updated me that they will send the part in another 2 days. the engineer who had come earlier came again on 10.10.16 with the part and on installation (or rather trying to install) it says hes got the wrong part. this is the training they get. then i was told the part will come to me on 11.10.16 which his senior mohit too confirmed and committed. on 11th i was calling them repeatedly and got no reply. i called customer care and they told me that on 11th delhi office is shut because of dusherra which i was not informed and till date no kne has come to rectify the problem. the service is horrible and the team gives false committments full of lies. i will taje this matter up to the top most level and put a complaint in consumer forrum as well.

09.10.2016
Manish gupta
Tommorrow i booked/purchased the elica chimney along with a gift hamper i. E. Nonstickes khadi from "a touch of class" exhibition jaipur. But today gift hamper is change on delivery.
I talk to your authoirzed distributor plz change this. But he say that this gift is not applicable to this elica chimney.
Kindly rectifiy the problem on urgent basis.

From : [protected]@gmail.com

I purchased elica kitchen chimney from dealer and he told me to contact elica customer care for installation. i called elica toll free number and booked a technician. my chimney installation is the simplest one where its exhaust is on other side of wall so no ducting etc was required and he just had to cut window grill to install exhaust pipe. he refused to do anything and just installed two screws and hanged my chimney and charged 500 for the same. he demanded extra 600 for just one feet pipe and started fighting for complete installation.
i would like to escalate this matter to the top management of elica to resolve this issue as it totally unfare to charge rs 500 for just hanging my chimney which is of no use since exhaust pipe has not been installed.

other companies like Faber and kutchina offer free installation and best service. god knows why i went for elica.

my email address is [protected]@gmail.com

if i don't get any reply i will flood my worst ever customer experience on twitter and facebook to let world know about this fraud compney and their service.

I have purchased the chimney and got it fitted 1 day back, to my surprise they have not fitted chimney pipe cover at the end and the technician after 1 day is saying that it need to be purchased and is out of stock.
The worst part is when i called the dealer (n m innovations) and confront him that why this information is not provided to customer, then he said he is not responsible, that's really pathetic. i think dealers are not providing all the information to customer and even now technician is not picking the call.

With reference to the above, recently chimney stopped working. I lodged a complaint in this month end with customer care. The technician said pcb need tobe replaced and he charged ₹2000 mrp for that. My argument is that though it was purchasrd on 4/7/2015, installation was done in the month of nov2015 after which only i occupied the house. Warranty is for 12 months. How can you count warenty from date of purchase? It should be from date of installation. They didnt have the details of installation. They say dealer must have done the installation. Is the company authorise dealer to do the installation? Whose fault is this? I demand justice from the company. You can't simply escape saying that it is mentioned that warenty counts from date of purchase and not from date of installation.

I purchased a chiminy on dated 22/04/16.Now it has a problem when starting it.I complained the to the customer care and they replied that as the date of purchase is within 6 months then no need to pay any charges to the service engineer.but the service persons demanding 250/- for visiting charges and travelling charges also which is out of rules.so pls consider my case and provide justice to me

Dear elica service providers,.

I'm using elica gas stove since last two years. But last few weeks we have facing a problem of gas burner. It's burner not working properly an uneven sound, and it's flame will change in yellow color. So please replace it's burner and provided new three nob burner. Can elica company provided new one???

Kindly do the needful.

My gas burner (hob) is not working for the last 8 days. I lodged a complaint with the company's Toll Free Customer Care Number and the executive registered my complaint for which i did not get any complaint number or SMS.The Executive informed me that a technician will contact me after 6 days. I was shocked to hear this and asked again ' in 6 days', are you serious. I was totally shocked to hear this from a reputed company like Ellica. I have never ever have heard such a thing from any other companies.

I lodged a complaint around the 19th of August and till today i have not received any call from the technician or the company regarding my complaint. I had contacted the customer care a number of times and they told me that my complaint is being escalated to higher authorities and that i will receive a cal back from the technician today itself. i contacted the customer care today also and the same reply was given to me but till now i have not received any call yet.

As my Hob is not working properly, we are not able to cook food for the last 8 days. We have been forced to go out to eat or call for food everyday. This is very frustrating and difficult for all o[censored]s to eat outside food for such a long time.

Please advise what should i do as i am fed up from calling the customer care again and again to no avail.

Vaibhav
Jaipur, Rajasthan.

I recently purchased a cooktop from elica & now i need to convert LPG to CNG for which i registered a visit with customer care on monday & i was been told it will be resolved within 3-6 days. Today its 5th day my complaint is unresolved when im calling customer care they are promising me with visit @ particular time but no one is coming & i am missing my office & no one is coming yet.

Complaint id : 219841