Elica India Complaints & Reviews

Highly disappointed and regretting now for having Elica chimney. Within 2 weeks o[censored]sing the glace trim ltw 60 tc3v power plus led model chimney, the suction motor went down . I contacted the Elica CC and within 2 days the technician arrives .Unfortunately that day we have some power outage in my area and the technician told me that he will come again in the next day. After that he never shown up and i got a SMS stating my issue got resolved...

I bought Elica chimney (flat glass electronic model) for my new house on 28th january 2016 from IHB Enterprises puttanhalli bangalore.
This was the very new model it seems and it was specially manufatured for Sobha apartment flat owners, as per the IHB enterprises owner Krishnan prasad.
He advised me to buy this chimeny and i blindly trusted on him and bought this chimeny on loan.

They did the Installation on...

The call id 259307 has been closed without full resolution. Even your customer care department was apprised of the same and no action has been taken. To top it the totally unprofessional behavior of the servicing company made the day a mess when issue was resolved partially.

First, he comes to resolve a gas leakage issue in 3 days. The mechanic went on a training was the excuse. REALLY !!. Now I understand how you treat your...

244848 - Ticket closed without work.
253827 - While inquiring on the ticket 244848 they said this has been closed. Insisted to reopen the ticket. But they opened one more 253827 . Before this a service person came to my place and took the faulty device stating he will send the parts to Pune and you will get a replacement. Product is on warranty and i have provided all the documents. This has already been 1 month. I am tired of following...

Send team for installation with adequate palnning. Team should have adequate knowledge of installation. They should have attitude of providing honest service to customers. My experience with Elica team was bad. Installation is incomplete. Installation team is trying to either bluff or do not have poor knowledge of installtion. Send proper team. Check the credentials of person managing the team. Call ID 254470, 254475....

Dear elica team,

I bought "elica ct vetro 469 metallic copper" 4 burner gas stove with auto ignition facility on 15/09/2014 from "savitha electro agency, coimbatore-641002". The auto ignition facility stopped working within 3 months after purchase and as it is not a must for me i started using lighter. After six months or so the jet started giving trouble that the flame is either too high or too low. After one year instead...

I bought Elica Build In Oven from Vijay Sales along with LG Dishwasher and Videocon TV.
None of the other companies has requested for installation and demonstration charges, but Elica, which is very unfortunate.
I dont even need Elica person to install the oven for me, but just show the demonstration to operate the machine.
I never observed other multinationals nor Indian companies charging anything for the demonstrations,...

Bought elica chimney.
Model kitty 60
Supplier name - IHB enterprise puttanahalli. From the day one. It's not working. It's about to be one month.. no body takes responsibility..one day someone came changed mother board... still not working.. then he say motor to be replaced... again one more person came he say board to be changed. now I got a message that my complaint is closed.. need someone help here....

I had purchased an elica chimney on 21.06.16. i had complained about 15 days back for my chimney to customer care as its not working. the engineer came who completely had no knowledge regarding it and said either a part or the chimney will be changed which will take a day or two. after waiting for 4 days since there was no revert, i called up the customer care and they didnt even have the feedback from the engineer regarding the same. they...

09.10.2016
Manish gupta
Tommorrow i booked/purchased the elica chimney along with a gift hamper i. E. Nonstickes khadi from "a touch of class" exhibition jaipur. But today gift hamper is change on delivery.
I talk to your authoirzed distributor plz change this. But he say that this gift is not applicable to this elica chimney.
Kindly rectifiy the problem on urgent basis....

From : [protected]@gmail.com

I purchased elica kitchen chimney from dealer and he told me to contact elica customer care for installation. i called elica toll free number and booked a technician. my chimney installation is the simplest one where its exhaust is on other side of wall so no ducting etc was required and he just had to cut window grill to install exhaust pipe. he refused to do anything and just installed two screws...

I have purchased the chimney and got it fitted 1 day back, to my surprise they have not fitted chimney pipe cover at the end and the technician after 1 day is saying that it need to be purchased and is out of stock.
The worst part is when i called the dealer (n m innovations) and confront him that why this information is not provided to customer, then he said he is not responsible, that's really pathetic. i think dealers are not providing...

With reference to the above, recently chimney stopped working. I lodged a complaint in this month end with customer care. The technician said pcb need tobe replaced and he charged ₹2000 mrp for that. My argument is that though it was purchasrd on 4/7/2015, installation was done in the month of nov2015 after which only i occupied the house. Warranty is for 12 months. How can you count warenty from date of purchase? It should be from date...

I purchased a chiminy on dated 22/04/16.Now it has a problem when starting it.I complained the to the customer care and they replied that as the date of purchase is within 6 months then no need to pay any charges to the service engineer.but the service persons demanding 250/- for visiting charges and travelling charges also which is out of rules.so pls consider my case and provide justice to me...

Dear elica service providers,.

I'm using elica gas stove since last two years. But last few weeks we have facing a problem of gas burner. It's burner not working properly an uneven sound, and it's flame will change in yellow color. So please replace it's burner and provided new three nob burner. Can elica company provided new one???

Kindly do the needful....

My gas burner (hob) is not working for the last 8 days. I lodged a complaint with the company's Toll Free Customer Care Number and the executive registered my complaint for which i did not get any complaint number or SMS.The Executive informed me that a technician will contact me after 6 days. I was shocked to hear this and asked again ' in 6 days', are you serious. I was totally shocked to hear this from a reputed company like Ellica. I...

I recently purchased a cooktop from elica & now i need to convert LPG to CNG for which i registered a visit with customer care on monday & i was been told it will be resolved within 3-6 days. Today its 5th day my complaint is unresolved when im calling customer care they are promising me with visit @ particular time but no one is coming & i am missing my office & no one is coming yet.

Complaint id : 219841...

We've been facing lot of problems with elica 4 burner stove. At first it was the knobs which used to get heated up very soon as a result we couldn't even touch it. They changed the knobs twice but the current ones are getting very tight and now the burners are not working even after using a lighter. Have written several emails and service engineers keep coming and checking the issu but no resolution till date. Extremely disappointed with...

Dear service team,

My new cooktop gas inlet pipe has been broken !!! even I felt gas leakage last 3 months and given a complaint but they everything fine!! finally yesterday I found that small L shape pipe (gas Inlet ) has crack and broken!! really disappointed how they made it very poor quality alloys fir sensitive parts!!! so I visit very nearest showroom where I purchased and given a complaint but they said ni stock!! strange...

I'm using the elica gas stove since 2 years but recently i have been facing a problem. I has been 6 months since one if the burner is not working. We switch on the gas connection and try to light the burner with a lighter but that does not happen. At times the burner gets lightened with an uneven flame which only at the outer side. We tired to fix the problem by cleaning the burner but that didn't help. I would request you to do the needful....