Elica India Complaints & Reviews

I had bought a Elica Flat glass 60 LTW chimney TH10002537 from CGR Enterprises, Bangalore in Oct 2010.
The chimney came with a lifetime warranty and value back benefit manual that very clearly states "visits made by co technician for product assistance for an initial period of one year from date of purchase of product would be free"
Last week (Sep first week) the bulbs of the chimney were not working.The technician visited on 08.09.2011. There was loose connection which was rectified and there was no replacement of spares.

I was charged Rs.200- for site visit, whereas it should have been a free visit.

The service request no lodged on 05.09.2011 was 4636 and the company representative told me over phone that the visit charge was payable even during the warranty period.
This is in blatant violation of what their manual states and the terms of sale.
On what basis is this amount being charged? Is it the case with all the buyers ? If so, then why is the misleading information at the time of sale?
I sent an email to the customer support a week ago . Still no response from the company.
Probably should stay away from Elica if you expect after sales service and any response from the company at all.
Priya Sivaram

i have send a xerox of original copy from whom i have purchased electric chimney "ELICA".
details as follows- "SAI SALES CORPN". MODELNO:- 60LTW BILL NO:-101.
MY NAME NITIN TAYEL ADDRESS- 5-1-282 OLD GHASMANDI RANIGUNJ SEC-BAD.
I have attached my xerox bill with warranty card slip & send to pune office 9 months ago on[protected],
but i have not received any warranty card from pune office uptill now.
mobile no: [protected]

Elica World's No. 1 Company, is also No. 1 in after Sales services. Do choose and enjoy the world class product with excellent services.
I have bought Flat Glass model from Sampanna- bangalore, had gone there to buy Faber brand, but when the sales person has given the comparisation of product, feature, suction, noise level and then finally prices, i have to give second thought to my decision. Finally i have given a bet to my decision and bought a product of Newly launched Company.
But folk, i m happy with my decision, coz the noise level in compare to other product is very silent, in 1st or 2nd speed, you will not find that the prd is running (please chk personal demo. to verify my statement) and on 3rd speed, its zoooom, what a speed.Great man. Service guy came, gvn demo. and cleaning tips, (i was well aware abt, but yes few points were very good).
Last but not least, Very good World class product with reasonable price range with lots of variety.
Do buy and try.

We bought Elica Gas Oven & Cimney less than an year ago from an exibition at Hitex near Hi-Tech City at Hyderbad with lot of promises but we are experiencing the worst ever service provided by the Elica Service technicians they could not repair Auto Ignition Switch for the Gas Oven which found faulty within a week of purchase ...now after 6 months Chimeny has also started noising too much with some weird sound inside, for suction the level 1 does not work ...if we change to level 2 the noise is too much and the weird sound will start. when we call the dealer he says call service center and the service center guys never picks up the call or they give false promises like someone will be there in 24 Hrs or 48 Hrs ...Not sure if this complian can help me ...but definitely it can help others never ever go for this Product from Elica..

Dear sir,

We had purchased model glace 90 chimney of brand make elica, from exhibition held at chennai trade centre
on 15-01-11. i had made up my mind to but faber castle chimney only, but on visiting the stall of elica, the MD of the company convinced me regarding the quality , service and other aspects. so i booked both the chimney and stove.

i received the goods after nearly following up 10 times with them, as they were not having stock. on receipt
of the same, the technician came for installation and found the glass fully broken in transit. he took the
photos and said he will make the replacement within 2 weeks maximum. i have been following up with them
regarding this from past one month, and there is no response . the marketing head who commited the replacement, is not attending my calls. i dont know whether i will get the replacment or not. the delivery
is so poor, how will the service part be.

i am cursing myself for taking decision of buying elica make chimney.

After seeing the Advertisement in Newspaper which has offer i bought Two Elica Slider Chimney on 18/10/2010. When Indirapuram, Ghaziabad dealer visited our place i talked him about the offers and he told me that
1. with every purchase we get scratch card
2. i will get 3 piece non stick set with purchase of worth Rs 21000/- and more.
And nothing is mentioned on advertisement for which models these offers are valid or not, so we have to reply on Elica representative words and I did the same.
The deal is finalized and I paid additional charges for installation and material to be used for installation like flexi pipe, pipe cap and I got a commitment that I will get two scratch cards and one 3 piece non stick set. This is the start of endless communication that i have done till to get assured gifts, scratch cards and get my installation completed.

1. INCOMPLETE INSTALLATION - Out of two chimneys, installation engineer had installed pipe cap (used to protect unwanted entries of birds and foreign particle in exhaust pipe) only for one chimney that too after repeated communication. I am still waiting for second cap and i am not getting any proper response from Dealer and Elica customer centre. THIS SHOWS HOW ELICA LISTENS TO THEIR CUSTOMER QUERIES.

2. FALSE PROMOTION AND WRONG COMMITMENT – Till now I made numerous calls to dealer office for my scratch and every time I got a response that company hadn’t provided them. Yesterday 27th December finally I called up Elica office Pune and also written a mail to them ([protected]@elica.in) stating everything and today I got a reply that my chimney models are not covered under scratch card offer i.e. “Aab Har Koi Jeetega” scheme. This is SURELY A FRAUD !!!!!!. FALSE PROMOTIONS IS USED TO ATTRACT CUSTOMER . I had given false COMMITMENT and customer can’t done anything.

3. CUSTOMER TREATEMENT –I made numerous calls to dealer office for my 3 piece non stick and after more than month dealer told me that gift is ready. But they refused deliver at my doorstep and ask me to get it collected from their office. Ideally it’s an Company responsibility to delivers good at customer ends if it ordered for home.
Going for Elica brand is my biggest mistake and will not recommend for anyone. I know my grievances will not be listened in any of the forum.
ONLY THING I WOULD LIKE TO SAY, PLEASE BEWARE OF FALSE COMMITEMENT AND PROMOTIONS AND DON’T PAY FULL PAYMENT TILL YOU GET WHAT HAS BEEN COMMITED TO YOU.

Inspired by the brand name we had bought Elica chimney arca plus model on 16th oct 2010 and installation done on 23rd oct 2010 .but after installtion when we had started using it we had found that it is not sucking the fumes at all, even we couldnt feel the suction at all ..it was the case when we were cooking our normal food and no deep frying were there at that time we are vegetarian ppl so it was pure veg.
so we had called to the dealer and he sent his man to look after the issue....and beyond our expectation he was not agree to say that chimney is not sucking even my house was full of fumes that time..instead he was giving advices that close all the door.... ur kitchen is open ....."madam itna dhuan to rahega".....i mean if the fumes remain there in house then what is the use of spending hell lot of money in that.
i m submitting this complaint in this hope that company will look after this issue.otherwise we will have to look for rather harsh option.

As convinced by the dealer King Pont. No. 1 brand of italy. We bought not the product but severe headache. There counter part in India are spoiling their brand name. Before even establishing the brand. Bought Flat Glass LTW60 Chimney & Cook Top CT VETRO 400AI
1. On opening of the new cartoon of Flat Glass LTW60 chimney. at time of installation. Hood was found missing in the box.
2. Service People sent for installation or complaint are not provided proper tool kits.
3. Newly joined service people are being sent with inadicate knowledge of the products.
4. Rain water was trickling on the cook top through air outlet chimney filter due to poor installation checks.
5. Service people's first preference for money over rides customer satisfaction which comes secondary.

6. Company is interested only selling the product & rest customer has to run around for other for half the job of installation. In-spite of paying Rs. 1300/- + 700/- ( for making Hole in the wall). Company should arrange for complete installation like all A/C companies are doing for the installation of A/C.

7. New Cook Top does not work with PNG. To make it work service guy ask for Rs.380/- for the change of new nozzles. I have done a big mistake by buying Elica products. Pin of the Frill is broken.

8. Hardley any one responds on Service centre which is sw off /very difficult to get thru toll free nos. given on the Cartoon.

9. Products cartoon does not have any packing slip/ correct Warranty card/ User manual

10. Now my worry is service of the product. Company should look for better infrastructure/ Well trained service people to maintain the brand name.