Elica India Complaints & Reviews

Dear sir,

We had purchased model glace 90 chimney of brand make elica, from exhibition held at chennai trade centre
on 15-01-11. i had made up my mind to but faber castle chimney only, but on visiting the stall of elica, the MD of the company convinced me regarding the quality , service and other aspects. so i booked both the chimney and stove.

i received the goods after nearly following up 10 times with them, as they were not having stock. on receipt
of the same, the technician came for installation and found the glass fully broken in transit. he took the
photos and said he will make the replacement within 2 weeks maximum. i have been following up with them
regarding this from past one month, and there is no response . the marketing head who commited the replacement, is not attending my calls. i dont know whether i will get the replacment or not. the delivery
is so poor, how will the service part be.

i am cursing myself for taking decision of buying elica make chimney.

After seeing the Advertisement in Newspaper which has offer i bought Two Elica Slider Chimney on 18/10/2010. When Indirapuram, Ghaziabad dealer visited our place i talked him about the offers and he told me that
1. with every purchase we get scratch card
2. i will get 3 piece non stick set with purchase of worth Rs 21000/- and more.
And nothing is mentioned on advertisement for which models these offers are valid or not, so we have to reply on Elica representative words and I did the same.
The deal is finalized and I paid additional charges for installation and material to be used for installation like flexi pipe, pipe cap and I got a commitment that I will get two scratch cards and one 3 piece non stick set. This is the start of endless communication that i have done till to get assured gifts, scratch cards and get my installation completed.

1. INCOMPLETE INSTALLATION - Out of two chimneys, installation engineer had installed pipe cap (used to protect unwanted entries of birds and foreign particle in exhaust pipe) only for one chimney that too after repeated communication. I am still waiting for second cap and i am not getting any proper response from Dealer and Elica customer centre. THIS SHOWS HOW ELICA LISTENS TO THEIR CUSTOMER QUERIES.

2. FALSE PROMOTION AND WRONG COMMITMENT – Till now I made numerous calls to dealer office for my scratch and every time I got a response that company hadn’t provided them. Yesterday 27th December finally I called up Elica office Pune and also written a mail to them ([protected]@elica.in) stating everything and today I got a reply that my chimney models are not covered under scratch card offer i.e. “Aab Har Koi Jeetega” scheme. This is SURELY A FRAUD !!!!!!. FALSE PROMOTIONS IS USED TO ATTRACT CUSTOMER . I had given false COMMITMENT and customer can’t done anything.

3. CUSTOMER TREATEMENT –I made numerous calls to dealer office for my 3 piece non stick and after more than month dealer told me that gift is ready. But they refused deliver at my doorstep and ask me to get it collected from their office. Ideally it’s an Company responsibility to delivers good at customer ends if it ordered for home.
Going for Elica brand is my biggest mistake and will not recommend for anyone. I know my grievances will not be listened in any of the forum.
ONLY THING I WOULD LIKE TO SAY, PLEASE BEWARE OF FALSE COMMITEMENT AND PROMOTIONS AND DON’T PAY FULL PAYMENT TILL YOU GET WHAT HAS BEEN COMMITED TO YOU.

Inspired by the brand name we had bought Elica chimney arca plus model on 16th oct 2010 and installation done on 23rd oct 2010 .but after installtion when we had started using it we had found that it is not sucking the fumes at all, even we couldnt feel the suction at all ..it was the case when we were cooking our normal food and no deep frying were there at that time we are vegetarian ppl so it was pure veg.
so we had called to the dealer and he sent his man to look after the issue....and beyond our expectation he was not agree to say that chimney is not sucking even my house was full of fumes that time..instead he was giving advices that close all the door.... ur kitchen is open ....."madam itna dhuan to rahega".....i mean if the fumes remain there in house then what is the use of spending hell lot of money in that.
i m submitting this complaint in this hope that company will look after this issue.otherwise we will have to look for rather harsh option.

As convinced by the dealer King Pont. No. 1 brand of italy. We bought not the product but severe headache. There counter part in India are spoiling their brand name. Before even establishing the brand. Bought Flat Glass LTW60 Chimney & Cook Top CT VETRO 400AI
1. On opening of the new cartoon of Flat Glass LTW60 chimney. at time of installation. Hood was found missing in the box.
2. Service People sent for installation...