Elica India Complaints & Reviews

I have bought, Elica Gas Stove from Vijay Sales Mumbai. I was told the customer care service (after sales service) is very good but it was all fake. The Gas pin has been broken in just 1 years time. I tried to reach out to the customer care and all they are doing is providing illogical excuses.

Its been 3 days and they still do not have any one available to fix the damn thing. I would recommend everyone not to purchase any...

I purchased a gas stove from Bhavani enterprises in hyderabad. The sales person advised me it is a nice Italy brand.
But since my installation, that is almost 1 months back, the stove is not working properly.
Inspite of registering complain with elica as well as hyderabad none actions are taken.
Initially a junior technician came from elica, but he couldn't solve my problem. He left saying they will arrange replace new...

Its been a year since i bought a dishwasher from your bangalore showroom. It was said that we would be provided with a free demo of its working but after installation till time we didnt receive any sort of response from your side, even after informing the people concerned. we were asked to browse through internet and find its working but that is not what you promised on purchase. we find it hard to follow the methods from the internet as...

For the last 2 months I have been subjected to POOR customer service at elica. I'm amazed how the company is able to survive with this attitude.
2 months back the chimney conked off - the rep came and checked to find out that a part ( which was obviously not covered in warranty) needed replacement.
That was then and even NOW after E months there is no hope on the part.
I have called the customer care number many many...

I purchased a gas stove from Kohinoor electronics if brand Elica. The sales person advised me it is a nice Italy brand.
But since my installation, that is almost 3 months back, the stove is not working properly.
Inspite of registering complain with elica as well as kohinoor, none actions are taken.
Initially a junior technician came from elica, but he couldn't solve my problem. He left saying they will arrange for a Senior...

We purchased the elica company gas cook top a month ago and the same glass cook top got busted today while cooking. Glass got scattered everywhere in the kitchen. Luckily there was no major accident but few minor injuries as one of the glass piece hit me. We called up the customer care person and they told me that glass is not covered under warranty and we have to pay for it for exchange. This is so ridiculous as this was the defective piece...

I have purchased elica hub, chimney and otg after repetitive complaints to nm invoatio, dealer in marathahalli, bangalore, the dealer has fowarded the service request to the elica service center and to my surprise i got to know that they charge additional 500 rs extra for otg demo, please note that the demo was not given at the time of installation nor it was communicated to customer about the same during the purchase. I would request customer...

We purchased a elica hobtop in November. Since then it has not been working properly. Paid 17500rs out of our means to buy one. I did raise complaints thrice since then. The problem that we are facing is when the knob is switched from low to high there is a sudden burst of flames( upto even 12" high). It's a real threat to us. First time a technician arrived, he saw the issue and asked me to send a watsapp video of this to his manager. I...

Hi this is tamanna narang.I m sorry to say but we are very very disappointed with the services of elica.we registered a complaint of leakage of gas burner of our hob, last week on 16th march 2016.We got a call next day followed by a visit from the representative from elica.We were told about a change of part very next day.Surprisingly till date we called several times but got no positive response from company executives in fact they r very...

We purchased elica lucid 60 led touch chimney and got it installed today. Everytime we speak to the elica showroom person a new thing is told which is not informed in the begining. They are telling the cons only after instalation of the chimney.

Whenn called to the show room they are telling it is informed to us before and nothing can be done.

Very poor service from elica customer care and proper bill is not...

Dear Madam/Sir

I am a Elica Gas Stove/Hub User from last 2 years.

I regret to say that your company is not providing after sales services to your customers.

i HAVE BOOKED A COMPLAINT ON[protected], on 10.02.2016 on 13.02.2016 one of your executive came to our place and explain me that all 3 burners have to change and we have to pay for mixing tubes. He didnot have any of the part along with him.br...

Dear Pralhad Bhutada,

Tried to get in touch with your call centre, since I am not getting any response, I had to contact you.
I reside in Bangalore, India and yesterday evening I had bought Elica Kitchenhood ( Model No. : OSB NAC TOUCH BF 60) at ( Mahaveers, No. 35/2, Pukhraj Layout, Opp. Kothari Granites & Marbles, Near Marble Center/Axis Bank ATM, Bannerghatta Road, Adugodi (Post), Bangalore - 560 030. Tel.No.[protected]...

Hi,

This is my fifth complain to Elica on same topic. Whenever we use the burner from low to medium or high, sudden flames spurt towards the person cooking the food. Tt becomes very dangerous and unsafe.

Last 4 visits the senior technician has tried to solve the problem, but after 2 days problem again comes back. The local technician will try mislead us by telling it is a usage issue and there is no fault with...

I purchased ellica hob MFC 4B 91C1 DX1 and ellica Chimney Spot TV 3V 90 Cm from Kitchen World from Kailpauk Chennai. HOB was installed on 28 jun 2015 by kitchen world technician - Mr.Dhanraj . From 30 jun 2015 onwards one feet sudden flame rises from both 2 ring (big) burners. The flame comes when turning knob from sim to medimum( video & photo attached). High Flame does not come always but comes suddenly with flames going upto 2 feet...

I had purchased Elica Chimney model cg 60 Touch nero from N.M. Innovations, Marathahalli, Bangalore37 vide Invoice No 1220 dated 09/10/2015 I had registered a complaint that fan and light not working on 23/12/2015 and obtained complaint no134554 Till date(29/12/2015) the technician has not turned up Request intervention at appropriate level Best Regards BRPillai mob [protected]...

I had taken a Elica BF Curve 60 touch screen chimney 11 months back, but suddenly I saw my chimney not switch on when push touch screen button, then on my request technical guy come (first hesitate to come) and informed me your PCB is gone need to replace it, when i asked me why it happen in 11 month simple answer power fluctuation where in my area power is steady and I have other electronics items like, why they nothing happen to other....

Hi, my name is mahaveer from eta gardens apartment, F 306 Binny mill circle, bangalore, we had problem with our hob, and called up customer care for service, and the person who can and took our hob to the service centre because it can't be done on site, by replacing another ugly hob without fixing it properly and there is leakage, and the person by name Chandru, have not yet turned back some 15days now, neither we could reach him, because...

Hi Team, We purchased dishwasher under name Syed Shabir, [protected], Royapettah, Chennai 600014. The board has burned out, you promised to have this serviced and install it at the earliest.. But it has been more than 3 months no action has been taken. Really annoying to see this request being dragged on from July, Your executive came in today with the spare and said some IC has burnt out and needs replacement..I haved raise another...

* Installation of kitchen chimney was not done until repeated calls.
* After which our query was answered after 6 days from the date of purchase.
* Service person charged excess amount excluding the service charges.
* Even though alternate solution was available it was not sought after by the service person.
* Poor response in attending the nature of complaint....

I purchased ellica hob MFC 4B 91C1 DX1 and ellica Chimney Spot TV 3V 90 Cm from Kitchen World from Kailpauk Chennai.

HOB was installed on 28 jun 2015 by kitchen world technician - Mr.Dhanraj . From 30 jun 2015 onwards one feet sudden flame rises from both 2 ring (big) burners. The flame comes when turning knob from sim to medimum( video & photo attached).

High Flame does not come always but comes suddenly...