Elica India Complaints & Reviews

I am using built in hub. When I turned on the gas, The knob was found surrounded by black fog. It was smelling burnt. The burning smell and black fog indicated something serious! May be the wire inside that knob was burnt. Please look at the issue asap. Though I am calling from yesterday, no response from your bad. This is the worst customer service I ever had. No one is looking forward to sort out the issue, though i have talked with few...

I had purchased Chimney & Hob worth 36k, and got it installed in the first week of Dec14. While the experience was excellent until sales and installation, it became exact opposite infact worst & Pathetic experience since the day i started facing problem with my Hob and contacting the Elica Customer care for the problem. I've made multiple calls(atleast 20+ times till date) to Customer care and i would get response issue would get...

Hi,

We had purchased Elica Gas Cook Top ( Power Plus 1C - CT Vefro H60 Slim AI Cook Top), from elica dealer, SVR Enterprise, Banashankari 3rd stage, Bangalore on 21-Jan-2013, and they say its life time warranty.

But now one of the burner out of 4 burner, has gone bad and we had called Service person, he is telling mixing tube has gone bad and we need to pay for that, which cost around 1000/-.

In...

your company service people quoted Rs 3500 for a change of magnet in elica microvave oven..how do you think is the customer siuppose to know the cost wen you dont have a rate card for any of it...bad products and this is after 1.5 year of purchase....

Don't buy elica products...Their After Sales Service is waste..My Table top Stove have some problems...After raising the complain and calling everyday to their customer care team nobody bothered to call and enquire the issue. I had to pay to outside vendor and solve the issue. PLEASE DON'T BUY THIS PRODUCT AT ALL...

Product ordered nt delivered the same by the seller. Few days after the purchase made, the light lids bursted & now after six months lights are not working. 100 times i have filled in the form but there is no response from the seller as well as the customer support centre. Cost of the Chimney was Rs-11000/-. it was including the Warranty Card. I have called the CCare so many times as my product was under warranty. it was ifew days after...

I have taken Hob and Chimney as a set about 2 years back. I had to pay hefty amounts for every visit of Elica service team, it started with Installation which was around Rs3000/-, then for a general service which costed around Rs600/- every time, so we stopped calling them after about calling 2 times. Now, let me put across the latest problem; one of the burner (out of the four burner hob stove) was not igniting properly and when I called...

Respected Sir On July 10, 2013 we had Elica Cooking range and chimney installed in our new house. Subsequently asked for a demo from the Go service Bangalore Personnel. However the Grill in the cooking range didn't work. The personnel informed he would talk to Go Service and do the needful. I have been complaining since last year with Elica Customer Service and Go service. This issue was never rectified and we never used Grill in...

My Elica chimney is not working since 1.5 months. I have launched a complaint to Elica customer care since then but till date there is no action taken. Despite of hundreds of calls to customer care and service center, there is nothing done. First of all, the customer care number gets disconnected automatically after 2-3 rings. After this trouble also, if I am able to reach the customer care once in 2-3 days after trying 10 times a day, all...

We have purchased one Gas Stove Elica Cooktop ICT Vetro 377 SLIM from MS Vijay Sales Hub Mall Mumbai on 02.10.2014 vide invoice no: V No. 109-GE10-14SI 232 dated 02.10.2014 CODE[protected] SCode Serial no 46S[protected] for Rs 4650/- and same was installed on 04.10.2014.This stove has glass surface over it. We had been advised not to use kitchen utensils/cooking appliances like Bati Cooker, Gas Tandoor, Gas Oven which touch the glass...

2 weeks back i had a issue with my newly bought elica chimney (Vento 60) model. The service engineer had a visit to my place and confirmed that the mother board has burnt and damaged completely and needs replacement. The took all the guaranty card, sale receipt and mother boards photo and told that the item will be replaced within 10 days. The items has be shipped from Pune so it takes some time. After 2 weeks over there is no response...

I had gone to Devi International to purchase Elica Electroni Chimmeny the sales Executive of Devi International had told that they will give for low price and the executive A. Subramani of ASM Enterprices told that he will give to less price and he din't tell that he is form different showroom and not taken to his office he made a hurry to my brother that this offer will be closed in an hour and took the check for more amount then other dealers....

Complaint Number # 8726
Registered on 26.07.2014

Nature of Complaint :
1. Box Packed Chimney dented and Rotary Fan NOT working
2. Poor Service and Installation

Installer
Mr. Birbal

Service Technician
Mr. Pandey

Firstly, it seems the company is dependent solely on the two mentioned individuals, so the attitude these two person will carry as if they...

a complaint was made on 18.5.14 complaint no 34344 customer
care centre delhi ph no[protected] and told me that the spare of chimney not available in delhi branch being sent to pune office and on5.6.14 received a call that your part of chimney sent will be attended within two days but like this a month is about to crossed not body caring to attend this complaint chimney was purchase on 22.6.14 all formalties done as per their requirement...

I ordered Elica Chimney from Snap deal ( [protected]): 1. No one Pickup the pickup the phone when we call on provided Elica call center number. 2) No repose from email i D:[protected]@elica.com I am clue less whom shall I contact for installation. I called the snap deal and they sent a installer. who made it worse by doing wrong installation... Very poor service. I have four drill hole on front of my kitchen with half done installation. do...

Hi

I am so harassed by Laxmi Road Elica Dealer " Sandeep Stainless Steel Center ", Address "546, Near ABC, Kedkar Road, Shaniwar Peth, Pune - 411030 ". Most Fake shop .

I bought a HOB from that Dealer and it was defected . After Installation on the very first day when I lodge the complain, The Laxmi Road Dealer totally deny for his responsibility as he was tota
lly paid. Then I call...

its almost six days that when the complaint was lodged and for the last six days, they have no one to visit and have a look of damage. finally on writing on their FB page, their person visited and in one minute he left confirming that the YES the Glass has broken and it need to be replaced and they donot have the same in their stock. it may take 10 -15 days . no estimate provided and incase of replacement how will they proceed. ther is no...

I also purchased an Elica Cooktop CT
Vetro 372 sp - 3 burner gas stove from Harsha Electronics Hubli(karnatka)
on 20-Jan-2013.
The stove worked fine for 1 year then on 22-Feb-2014, to the horrible incident
took place at my
family, the cooktop glass exploded with small and large
pieces of glass flying
in my kitchen with its several parts
has brocken down, When we called up the Elica...

Visited elica authorized shop located in Kondapur, Hyderabad for buying a 4Burner Gas stove. we selected Vetro 4Burner 68Dx plus and sales person told MRP is 15990/- and in discount we will get it for 13200/-. we paid 500/- as booking amount and paid rest of the amount after the product was delivered at my house next day. To our utter shock we found the MRP mentioned on the product is 12990/- and not 15990/-. When called the dealer, he said...

In my home chimney is not working properly. we have bought the chimney last may month only but that is not working. we cann't able to stand while cooking in the kitchen. Could you please resolve the issues as soon as possible. below are the chimney details Model no – flat glass, touch 90 ltw, turbo Bk, model no – ke[protected]. Dealer name i.deal stores erode. Date of installation 30/05/2013...