[Resolved] Eureka Forbes — Customer care | |
Dear All, Eureka Forbes has become the worst in customer commitment. There Customer care executives are useless chaps, they take customer complaints & sit on it for months. Whenver you call them they say that they are working on it. Even there mumbai office Head dosen't reply to any of the customer complaints. they are sleep on the customer problems. They have Zero value for the customers Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved Apr 03, 2014 asingharjun's response No resolution to the complain has received yet.I am Arjun Singh, purchased EUROCLEAN WET & DRY vacuum cleaner on date 16 Feb 2014. Transaction id is : 77655074 Customer id: [protected] Till now I have not received Warranty card, Bill and Eurodiya till now Arjun Singh [protected]. | |
 431 Comments | |
Comments
Hi,
Till date i have never experienced such a worst customer care for any products i bought. I bought Eureka forbes Wet and Dry clean i've used that only thrice after that it has gone out of order when i raised this issue to customer care no one has responded till date though i was ready to pay the service charges too.
if i will not the get proper response means then i have to take the help of law.
Till date i have never experienced such a worst customer care for any products i bought. I bought Eureka forbes Wet and Dry clean i've used that only thrice after that it has gone out of order when i raised this issue to customer care no one has responded till date though i was ready to pay the service charges too.
if i will not the get proper response means then i have to take the help of law.
Eureka Forbes — Product Servicing
Hi,I bought new Aquaflo-DX model in Oct-2008. but now its not working prperily, The water suply is not pure.
I complaint in customer care of eureka but no service engineer came at my home to resolve the problem even I speak to a sr. person of eureka forbs, his behavior was alos very bad.
I suggest to all of customer please dont buy Eureka products. Please try some others.
Regards
Dinesh Pandey
Hi,
Till date i have never experienced such a worst customer care for any products i bought
I bought Eureka forbes water filter used that only two weeks after that it is not giving water at all not only normal water is coming out from the tap of the machine.
when i raised this issue to customer care mr rajesh thakur [protected] responded till evening this would b possible. it was sunday and he sad if our boys will b in mood then they may com... then i this is there reaction toward there customer.. Now only this much i'll say to all Pls lets not to buy any thing from those guys, , They are one of the west service in the world..
No one knows how to speek with the people. No one gives proper information..
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
Till date i have never experienced such a worst customer care for any products i bought
I bought Eureka forbes water filter used that only two weeks after that it is not giving water at all not only normal water is coming out from the tap of the machine.
when i raised this issue to customer care mr rajesh thakur [protected] responded till evening this would b possible. it was sunday and he sad if our boys will b in mood then they may com... then i this is there reaction toward there customer.. Now only this much i'll say to all Pls lets not to buy any thing from those guys, , They are one of the west service in the world..
No one knows how to speek with the people. No one gives proper information..
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
agreed, iam also savouring this trash for last 8 months.
I bought vaccum cleaner from Eureka Forbes (Model Ace). Within few uses, it has gone out of order. More than 1 year now, I was not able to reach anyone in customer service. Whenever some of their salespersons knock my door asking to buy their product, I asked them to send someone to service my cleaner, but no one turned up. Finally when I got hold of Customer service and placed a complaint, a person turns up and says the motor is faulty and needs to be replaced which will cost me Rs.2500/-. I will have to bear the cost as the 2 year warranty period is over. Was this my fault to not able to reach their customer service??
I had a very high regard for Eureka Forbes products but not now.
I had a very high regard for Eureka Forbes products but not now.
Eureka Forbes / RO Filter — Non Attendence to complaint
HiWe had bought Eureka Forbes RO Purifier from Delhi shop name-New Berco Electronics, Dwarka New Delhi.
Recently we had shifted to Rohtak, haryana. Even after making several complaints no one has come to attend the same.
We have also spoken with Panipat calcenter people, howver the compalint still remains unattended.
Its a matter of shame that your customers are being treated in such a manner causing lot of inconvinience and pain.
Request you to pls attend the same and make your customers life a little better.
Resi Address
29/9 J University Campus Area.
Rohtak Haryana
Behind Rose Garden...
Ph-[protected]/[protected]
Sub : Replacement of aqua guard Filters
Sir,
I have purchased water purifier AG-Total Smart on dated 19/09/07
For Rs 9150/ vide Bill No. 003953 from
Eureka Forbes Limited
SCO-46, 2nd Floor, Leela Bhawan Market,
Patiala, Punjab
Tel No.[protected], 2307875
S.R`s Name : Mangal Jha Code No. 9017068
They have promised me to replace set of filter`s free of cost after one year ; i have taken this in writing from them on the bill.
But now company`s representative`s here Mr Verma (Mob. No [protected] )
are not replacing the filters. despite of so many reminders on phone and personal
visits. Every time he told me that he will contact higher authority and tell me ; but not
responding back. He has also taken a photocopy of bill from me on 12/12/08 from me.
I have tried to contact other phone nos given on bill but every body says talk on other nos
Or talk to other person;
In this process six months has been passed and I am feeling harassed at the hands of
your officials without any fault of mine.
When they have to sell there product, their person visit almost every Sunday to my house and forced me to buy their product but know they are nowhere.
You are requested to register my complaint and get replace my filters and compensate
me for Rs 20, 000/- for mental agony, harassment and wastage of my precious time.
Attach: Copy Of bill
Signature of Complaintant
Name : PARVEEN K SHARMA
ADD : 2217, URBAN ESTATE
PHASE II, PATIALA
MOB.No.[protected]
Sir,
I have purchased water purifier AG-Total Smart on dated 19/09/07
For Rs 9150/ vide Bill No. 003953 from
Eureka Forbes Limited
SCO-46, 2nd Floor, Leela Bhawan Market,
Patiala, Punjab
Tel No.[protected], 2307875
S.R`s Name : Mangal Jha Code No. 9017068
They have promised me to replace set of filter`s free of cost after one year ; i have taken this in writing from them on the bill.
But now company`s representative`s here Mr Verma (Mob. No [protected] )
are not replacing the filters. despite of so many reminders on phone and personal
visits. Every time he told me that he will contact higher authority and tell me ; but not
responding back. He has also taken a photocopy of bill from me on 12/12/08 from me.
I have tried to contact other phone nos given on bill but every body says talk on other nos
Or talk to other person;
In this process six months has been passed and I am feeling harassed at the hands of
your officials without any fault of mine.
When they have to sell there product, their person visit almost every Sunday to my house and forced me to buy their product but know they are nowhere.
You are requested to register my complaint and get replace my filters and compensate
me for Rs 20, 000/- for mental agony, harassment and wastage of my precious time.
Attach: Copy Of bill
Signature of Complaintant
Name : PARVEEN K SHARMA
ADD : 2217, URBAN ESTATE
PHASE II, PATIALA
MOB.No.[protected]
These people are [censored]s of highest orders
i had to install eureka forbes water purifier and given the request for the same on
20 jun 09 no body has come till 28 jun 09 despite repeated assurance from these
chaps i am based in secundrabad and my ref number is
81349617
i had to install eureka forbes water purifier and given the request for the same on
20 jun 09 no body has come till 28 jun 09 despite repeated assurance from these
chaps i am based in secundrabad and my ref number is
81349617
Dear Sir
I have given one vacuum cleaner EC-300 on[protected] invoice no 29111/88 for change of body cover
they told me i will give call back after 5 days i have enquired so many time they said we will give on Tuesday i dont know which tuesday they will give?
one more some body got my mobile number form that office they are phoned me in that number itself you get the new vacuum cleaner they will not repair soon and i have made a complaint to that mobile number give to me no [protected] mean while when i am going to that office on 9th may the vacuum cleaner receiving for service that madam it self she is very adamant to take the vacuum cleaner to service she is very much of that to avoid to take service to my vacuum cleaner i told her that the mechine is working very very good one of the person who is near in the service centre they told that put motor service and others make the bill to 3500 and odd then only we will exchange the cleaner they told me so that only ti think they are delaying to deliver the vacuum cleaner i told then if not possible please return to me i will return to Eureka forbes ltd main centre to courier please take action regards
after made a complaint to that mobile no [protected] still iam not getting any reply
r surianarayanan
I have given one vacuum cleaner EC-300 on[protected] invoice no 29111/88 for change of body cover
they told me i will give call back after 5 days i have enquired so many time they said we will give on Tuesday i dont know which tuesday they will give?
one more some body got my mobile number form that office they are phoned me in that number itself you get the new vacuum cleaner they will not repair soon and i have made a complaint to that mobile number give to me no [protected] mean while when i am going to that office on 9th may the vacuum cleaner receiving for service that madam it self she is very adamant to take the vacuum cleaner to service she is very much of that to avoid to take service to my vacuum cleaner i told her that the mechine is working very very good one of the person who is near in the service centre they told that put motor service and others make the bill to 3500 and odd then only we will exchange the cleaner they told me so that only ti think they are delaying to deliver the vacuum cleaner i told then if not possible please return to me i will return to Eureka forbes ltd main centre to courier please take action regards
after made a complaint to that mobile no [protected] still iam not getting any reply
r surianarayanan
Dear Sir,
Please go through the e mail I sent to the company and you will get a clear picture about eureka forbes customer care!
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
"I have been using ‘Tornado Trendy’ vacuum cleaner of your company for last five years. Recently it has become unserviceable and needs repair. I checked the contact no. of local service center[protected] for Coimbatore city from your web site and had given the complaint for the same. Almost 25 days passed and surprisingly nothing happened till date!
Every time I have been given with different excuses like technician was on leave, mechanic was sick, spare parts were not available etc. Ultimately someone from Eureka Forbes named Mr. Gokul (mob no. [protected]) came and checked my machine but informed that he could not do anything as he was basically a technician for water purifier aqua guard! I was very much annoyed to see that a water purifier technician had been sent instead of a vacuum cleaner technician! Mr. Gokul informed me that vacuum cleaner technician Mr. Jayaprakash (mob no. [protected]) would come next day.
Several phone calls to all those above mentioned numbers yielded no results so far! I am really astonished that how come the response from Asia’s largest direct sales company could be so pathetic!
I have already registered my product online and my id with Eureka Forbes is ‘indranilmunnu’.
“Your casual efforts of acting on my complaint are highly condemnable"
Expecting a speedy action,
Indranil Mukherjee
Please go through the e mail I sent to the company and you will get a clear picture about eureka forbes customer care!
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
"I have been using ‘Tornado Trendy’ vacuum cleaner of your company for last five years. Recently it has become unserviceable and needs repair. I checked the contact no. of local service center[protected] for Coimbatore city from your web site and had given the complaint for the same. Almost 25 days passed and surprisingly nothing happened till date!
Every time I have been given with different excuses like technician was on leave, mechanic was sick, spare parts were not available etc. Ultimately someone from Eureka Forbes named Mr. Gokul (mob no. [protected]) came and checked my machine but informed that he could not do anything as he was basically a technician for water purifier aqua guard! I was very much annoyed to see that a water purifier technician had been sent instead of a vacuum cleaner technician! Mr. Gokul informed me that vacuum cleaner technician Mr. Jayaprakash (mob no. [protected]) would come next day.
Several phone calls to all those above mentioned numbers yielded no results so far! I am really astonished that how come the response from Asia’s largest direct sales company could be so pathetic!
I have already registered my product online and my id with Eureka Forbes is ‘indranilmunnu’.
“Your casual efforts of acting on my complaint are highly condemnable"
Expecting a speedy action,
Indranil Mukherjee
I have the same views.Investment a waste.They have bloody no ears or no brains.nothing registers.Only way is to encourage people to boycott this brand forever & ever
LOOKING FOR A WATER FILTER FOR THE DOMESTIC PURPOSE AT COIMBATORE. I WOULD LIKE TO HAVE THE AUTHORIZED SHOW ROOM / DEALER / DISTRIBUTOR FOR THIS AT COIMBATORE. I WANT TO TAKE A DECISION ON THIS.
WAITING FOR UR REPLY.
WAITING FOR UR REPLY.
With reference to my previous letter dated 7th June 2009.
My clinic's water purifier Aqua Flow Designa Model was not serviced even after lodging complaint on 4th June 2009 vide complaint number 54288884.
Today, the purifier stopped working completely causing a lot of inconvenience to me, my staff and patients. When I called the call center in the morning, I was replied the same phrase "we are extremely sorry for the inconvenience and please give us the last chance to serve you. Our service engineer will definitely attend to your call today. Your call has been escalated".
Till evening 6.30 nobody attended the call.
Finally I called Mr. Shivsharan on his mobile. He promised me to look into the matter. He tried calling Mr. Edward.
Mr. Shivsharan was kind enough to call me back to inform that the service engineer has been assigned my call and he will definitely attend the call.
However, till 8.30 PM no one attended the call.
Dr. Samir Gandhi
From: [protected]@hotmail.com
To: [protected]@eurekaforbes.co.in; sanjiv.[protected]@eurekaforbes.co.in; akhilesh.[protected]@eurekaforbes.co.in; [protected]@eurekaforbes.co.in; shivsharan.[protected]@eurekaforbes.co.in
Subject: Complaint
Date: Sun, 7 Jun 2009 01:38:40 +0530
I had registered service complaint on 04th of June at 9.00 AM vide complaint numbers 54288880, 5428881 and 5428884 for 3 of my Water Filters.
Unfortunately even after 3 working days, nobody attended the calls.
I have been a devoted customer of Aqua Guard since 1984.
The service standards have deteriorated remarkably instead of improving.
Dr. Samir Gandhi
My clinic's water purifier Aqua Flow Designa Model was not serviced even after lodging complaint on 4th June 2009 vide complaint number 54288884.
Today, the purifier stopped working completely causing a lot of inconvenience to me, my staff and patients. When I called the call center in the morning, I was replied the same phrase "we are extremely sorry for the inconvenience and please give us the last chance to serve you. Our service engineer will definitely attend to your call today. Your call has been escalated".
Till evening 6.30 nobody attended the call.
Finally I called Mr. Shivsharan on his mobile. He promised me to look into the matter. He tried calling Mr. Edward.
Mr. Shivsharan was kind enough to call me back to inform that the service engineer has been assigned my call and he will definitely attend the call.
However, till 8.30 PM no one attended the call.
Dr. Samir Gandhi
From: [protected]@hotmail.com
To: [protected]@eurekaforbes.co.in; sanjiv.[protected]@eurekaforbes.co.in; akhilesh.[protected]@eurekaforbes.co.in; [protected]@eurekaforbes.co.in; shivsharan.[protected]@eurekaforbes.co.in
Subject: Complaint
Date: Sun, 7 Jun 2009 01:38:40 +0530
I had registered service complaint on 04th of June at 9.00 AM vide complaint numbers 54288880, 5428881 and 5428884 for 3 of my Water Filters.
Unfortunately even after 3 working days, nobody attended the calls.
I have been a devoted customer of Aqua Guard since 1984.
The service standards have deteriorated remarkably instead of improving.
Dr. Samir Gandhi
sir
i bought a water purifier RO
this system has been stopped by something mistake
i dont know abt them
how i can repair it
according to sales executive of your company in jodhpur center service warrenty are on site
but i tell the complaint before last 18 day by phone
there are no response from ur side
pls solve the problem otherwise i will go to the cosumer fouram after 10 days of this mail
thanks
narayan lal
chandawato ka bass
badher chowk
bilara
cont- [protected]
i bought a water purifier RO
this system has been stopped by something mistake
i dont know abt them
how i can repair it
according to sales executive of your company in jodhpur center service warrenty are on site
but i tell the complaint before last 18 day by phone
there are no response from ur side
pls solve the problem otherwise i will go to the cosumer fouram after 10 days of this mail
thanks
narayan lal
chandawato ka bass
badher chowk
bilara
cont- [protected]
My compliant No 54294788
I am facing problem in getting responce for after sales service. Whenever i made a compliant there is no responce even after repeated followup. I can say Eureka fabs is the worst service provider whatever i seen. When i bought a new machine it was not worked properly and problem started from that day onwards till now. For every service i need followup like mad to get the service done.
Regards
M. Sridhaar
I am facing problem in getting responce for after sales service. Whenever i made a compliant there is no responce even after repeated followup. I can say Eureka fabs is the worst service provider whatever i seen. When i bought a new machine it was not worked properly and problem started from that day onwards till now. For every service i need followup like mad to get the service done.
Regards
M. Sridhaar
Eureka Forbes / Aqua Guard Gold Nova Gold Wp — PRODUCT GIVING BAD WATER SMELL
COMPLAINT LODGED ON THIS SAID ISSUE VIDE [protected] MY CUTOMER NO. 5730392 ON 06.06.2009, SERVICE TECHNICIAN TURNED UP BUT THEY HAVE YET TO SOLVE MY COMPLAINT. TH E PRODUCT (WATER PURIFIER ) COST IS RS 9590/- BOUGHT VIDE INVOICE NO [protected] DT 24.01.2009. CUSTOMER CARE HAS NOT TAKEN ANY CARE TO SOLVE MY COMPLAINT. I AM TOTALLY UNHAPPY WITH THEIR SERVICES WHICH HAS NOT ONLY INVOLVED MY MONEY ALSO MY MORAL HEALTH.PLEASE ARRANGE TO COMPLY IN THIS MATTER.THANKING YOU
I have a water purifier, Aqua Guard Nova. I had called customer care in Bangalore to renew AMC and change the filter. It's more than 10 days now and there is no response. I have been calling them almost every day and every time answer comes as it will be done by today evening. Nothing seems to be happeing. I do not know where else to escalte this matter. I really doubt if Eureka Forbes still exists in India except their call centes...
It rainy season here now, my kids are sick. I have to buy water in spite of being a owner of a Aqua Guard . Kindly help to get it done, if possible. regards,
It rainy season here now, my kids are sick. I have to buy water in spite of being a owner of a Aqua Guard . Kindly help to get it done, if possible. regards,
HAVING BEEN CHEATED REPEATEDLY BY THE CUSTOMER SERVICE NON COOPERATION TO REPAIR MY VACUUM CLEANER AT BANGALORE, I JUST OPENED EUREKA FORBES WEBSITE FOR THE FIRST TIME TO CONTACT THEIR HEAD OFFICE, BUT SHOCKED TO FIND UNBELIEVABLE NO. O[censored]N ATTENDED COMPLAINTS IN IT AND CUSTOMER REACTIONS. . I THINK CONSUMERS MUST MAKE PUBLIC THE NON RESPONSIVE ATTITUDE OF EUREKA FORBES IN THE MEDIA AND STOP BUYING THEIR PRODUCTS. I AM GOING TO DO THE SAME. I AM FED UP WITH THIS KIND OF LETHARGIC COMPANY.
I have purchase EUREKA FORBES WATER PURIFIER SOME 7. DAYS BACK VIDE RECEIPT NO: 032910, IN FAVOUR OF K.GUMANMAL FROM G.MANOGARAN [protected] AND R.LOGANATHAN [protected] ( CHENNAI T. NAGAR BRANCH), BUT STILL I HAVE NOT RECEIVED FULL EQUIPMENT,
I HAVE CALLED EVERY DAY MORE THAN 25 TO 30 TIMES BUT BOTH THE STUPID ARE NOT RESPONDING OUR CALL.
I strongly recommend to all customers in India not to buy any products of Eureka Forbes Ltd and their service committment is zero level and I can say it is worst . I did a mistake in buying Eureka Forbes water purify.
I request the news media to highlight this in the news media and educate the customers about the wrong impression created by Eureka Forbes saying that their product is the best one in the market. This is an utter false claim and impression created by the company.
Dear Customer please don't buy any Eureka Forbes product in future and bycott their products.
I HAVE CALLED EVERY DAY MORE THAN 25 TO 30 TIMES BUT BOTH THE STUPID ARE NOT RESPONDING OUR CALL.
I strongly recommend to all customers in India not to buy any products of Eureka Forbes Ltd and their service committment is zero level and I can say it is worst . I did a mistake in buying Eureka Forbes water purify.
I request the news media to highlight this in the news media and educate the customers about the wrong impression created by Eureka Forbes saying that their product is the best one in the market. This is an utter false claim and impression created by the company.
Dear Customer please don't buy any Eureka Forbes product in future and bycott their products.
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Eureka Forbes / Reviva — AMC for my Reviva unit . Lodged complaint on 15.04.09 - Water is leaking
ToThe Manager
EUREKA FORBES
Bangalore -- 560 099
Sub : AMC for my Reviva unit . Lodged complaint on 15.04.09 - Water is leaking
Ref : AMC contract receipt no.[protected] and
Lodged complaint no. [protected] dt. 15.04.09
Respected Sirs,
I have reported to customer care centre reg. water is leaking in the reviva unit and
Put AMC to the unit. And I have mentioned the contract no. & complaint no.
And how many times I have to contact customer care centre but no technical
Personnel come and attend the problem. Already 7 days has gone and I am very
Sorry what to say this is the way the renowned company is not satisfying customer
I hope that the immediate action will be taken.
Regards
P. Kokilakrishnan