[Resolved]  Eureka Forbes / Total Reviva — NON-INSTALLATION SINCE LONG

for EUREKA FORBES

COMPLAINT

I paid for your product - TOTAL REVIVA, but don’t know when this water purifier will start purifying water at my residence. It is lying here uninstalled for the last 10 days.

I feel cheated, though not very sure who is playing smart with me, whether it is Eureka Forbes or its salesman, Mr. Kamlesh Singh. I hope your response to my present complaint may clear the matter as to that.

I think I should write the detail from very start.

To replace my old model of Aqua Guard, I had shown interest in purchasing RO model from Eureka Forbes. One, Mr. Kamlesh Singh (contact number +[protected], a sales person of Eureka Forbes at Gurgaon (India), contacted me at my residence at Gurgaon on 2nd October 2009 and collected Rs.9,990 (Credit Card payment) against placing order for TOTAL REVIVA model. He collected from me Rs.1000 in cash also, for supplying a BOTTLE supposed to be attached with TOTAL REVIVA. Additionally, he took away my existing Aqua Guard also.

On 3rd October, Mr. Kamlesh Singh came and dumped a box containing Water Purifier at my residence. I am waiting since then, for its installation. Every time I give him a call, he gives me next date for visiting the residence for installation and also for return of my old purifier.

On 3rd October, on contacting him over his mobile phone, he said he would come on next day; next day he said it was a Sunday, so would come next day and so on. Today, it is 10th October, and still I am waiting for installation of water purifier to draw water from the same. Today again, on contacting him over his mobile phone, he said he would visit tomorrow, which again happens to be a Sunday. So, story continues.

I don’t know, whether it is a usual practice with Eureka Forbes to dump their product without installation, or it is a misdeed of Mr. Kamlesh Singh. At least you inform me as to if I have to get it installed on my own, I will get it done unless you think that even after making payment I have to continue to live on impure water.

Through this complaint, I demand of you to arrange for installation of Water Purifier without further delay and also give me a confirmation in writing that the warranty of the said product will start from the date of installation (date of its being put to use) and not from the date it was dumped at my residence.


Yours

D K Sachdeva
Mobile +[protected]

E-107, Surya Vihar,
Dundahera,
Gurgaon – 122016
Haryana, INDIA