Eureka Forbes Complaints & Reviews

I had bought the above mentioned RO system from Aquaguard which is a product of Eureka Forbes. From the first day onwards the customer support provided by the company has been pathetic and is an indicator to the companies ethos. Their field agents are no good than novice plumbers equally pathetic and living upto the companies name. On the first instance after the system was installed no one turned up till the next 48 hrs to make the system functional, despite of innumerous calls to the customer care. Thereafter one day out of the blue a so called agent turns up for the so called regular inspection after 5 months and diagnoses a requirement for a filter change. Thereafter after a few months another agent turns up and after a check up leaves, without even fitting the plastic pipes inside the machine properly. As a result the machine has been leaking continously. On calling on his mobile no which is [protected] ( Rohit Sharma) he says that he is extremely sorry & would fix it. However he does'nt turn up and switches off his mobile. It is really disgusting and annoying.

Purchased Aquaguard RO Silver in 2007. Customer code No[protected] Product code NO.:GWPDAGR0000000. My daughter paid AMC on 2.10.08 Rs.3340 for changing the membrane when I was in USA. I am Retd. Senior Scientist, C.L.R.I., Chennai and I am very wellversed with R.O. system as we are doing a lot of Tannery effluent disposal projects to filter suspended toxic salts during tanning and recycling by RO system to use the pure water for tanning purposes. In my cse, unnecessarily changed the membranes of the aquaguard. I got a letter from your service dept.to pay Rs.3360 for 1 yr. or 6820 for 2 years. When the membranes are in good condition and satisfy all your required specification for pure and hygene, where is the necessary to change the expensive membranes. Your Technician came and tested the output water with a meter, He himself said that the water is pure and no need to change the membranes. In fact you are making the customer to comulsorily pay for the membranes. I am prepared to pay general maintenance charge and a state comes that it is necessary to change the membranes, I pay for it. Your immediate action is pretty much appreciated.

I bought a water filter from Eureka forbes ,model is Forbes Aqua Flo designa,in Mumbai in nov/dec in 2006.When i set up my house in Udupi i contacted the local office of eureka forbes & got it installed.All these years the machine was serviced by the local Forbes branch.About 4 to 5 months ago,One Mr.Kumar from the local Forbes branch approached me to buy a new model of water filter,Aqua guard Total-Gold nova.I refused to buy since my old water filter was working fine,but he pestered me to buy.Finally i brought the new model on one condition that the old water filter be fixed at my mother in law's house near hebri village(about 40 kms from udupi) free of cost.

Now Mr.Kumar after selling the new model has turned nasty.After installing the new water filter he promised me that he will install the old one at my in-laws place after the month end,since he will be busy with the months targetsHe did not turn up.Then i called his mobile he refused to take my call.After 2 months a service engineer came for routine service of the new filter.I complained to this person.Few days later mr.Kumar calls me up & gets abusive. He told me that he will not install the old water filter at my in-laws house near hebri.ALSO HE ADDED THAT I CAN COMPLAIN TO ANY ONE,HE DOES NOT CARE.

Dear Sir/ Mam,

I am really surprised with the standard of “after sales service” Eureka Forbes is extending now a days to the customers. It is quite astonishing and agonizing to come across such a worthless level of commitment in terms of after sales service. The below stated points would support my statements…..

• I had purchased one aquasure water filter three months back and recently came across a problem regarding the filtration process. I immediately lodged a service request (request no =[protected] on 30.11.09 to the service centre and I was given the assurance that it would be attended in two working days time.
• On 03.11.09; I had received a call from one of one of the executives (Name is Raju) who does not know how to talk with a customer and he asked me about the problem regarding the filter. I explained the same to him and he had assured that he would come to my residence to sort it out on the same day.
• Till 05.11.09 nobody turned up in my residence and surprisingly the same guy called me up again inquiring about the problems I am facing. I suggested him to visit my residence and he said that he would visit my house at about 11 a.m. on 07.12.09; but till now nobody has arrived in my house.

Would also request to take strong actions against the executives like Raju ; because their ill sense of commitment is bothering organization’s reputation.

My address is :101 A TATA SYMPHONY, CHANDIVLI ROAD, POWAI, MUMBAI-400072, INSIDE NAHAR’S AMRIT SHAKTI.

Looking forward for your intervention.


Thanks and Regards,
Chitrajit Chakrabarti
contact no - [protected]/ [protected]

We have signed a AMC with an authorised dealer for Eureka Forbes.
The dealer was supposed to service the Water purifier, but it has not been done.
Inspite of complaints to the company and the dealer there as per the has never been any action.
Can the company be sued in the consumer court for non performance of contract.??

hello sir,
this is shekharbabu from donimalai township, bellary dist,karnataka. I recently purchased water purifier , that is not working properly and i call them but their response is not well. I was attacked by wiral fever . please take actoin on them.

I have a Aquaguard iNova. This was bought more than 4 years back. I have AMC on this product. I have registered a complaint more than a month back and am still waiting for the service technician to turn up.

The service in Chennai is very poor from Eureka Forbes. I am saying this as this is not the first time I have faced this problem with the AMC.

Please do not go for EF products, especially in Chennai, as they don't know how to provide customer service.

The RO+UV power boil model is not working for more than 2 weeks and the complaint (telephone) I have given long back is not considered at all. Today I have given complaint again to Mr.Jaishankar, Comp. No.56276038. He informs that the service persons will come tomorrow not today. I really regret for buying AQUA product. My 2 months old complaint on the same product also still pending no one turned up till date. The phone customer care personnels promise that they will send a person immediately but noting happens for weeks and months. I had enough of Eureka Forbes Ltd-Aqua Sure. EVERY BODY PLEASE BEWARE OF EUREKA FORBES PRODUCTS - This is my message to all who are planning to buy any appliances.

Dear Sir,

We have Purchased your Aquq Guard Reviva Sr No. [protected] vide invoice no. [protected] dated 27/7/09, no any other documents provided by your representative and till date machine is not commissioned. At the time of delivery of machine Mr. Pawan Kumar from your Muzaffarpur Office give us only Pro-Forma Invoice and nothing else nor given instruction regarding operating of machine. Before 10 days the drinking water of supply suddenly stopped, then we have complained your local Office at Muzaffarpur regarding this, the complain no. is 249. After long period your Service Representative visited our Office to solve this. After examining the machine he asking for change the Membrane Filter, costing Rs. 2350.00.

Now at the time of purchase your representative told us about the 1 year full warranty of any part and now they asking for above mentioned amount.

So, Please guide us how to solve this problem immediately.

Waiting for your immediate reply and action, otherwise we are compel to do further action.

Thanks

K Ranjan
Customer ID : [protected]
JK Diesels
Muzaffarpur

The said item was purchased on 31.03.08 and during entire warranty period no servicing was done. As per warranty terms, two servicing was free.

Today when I called Euro help line and asking for AMC contract of the said item, priya, the representative was told that the charges are Rs 1000 for 1 year and delivery of this contract to my residance is Rs 250.

When I procured the item, Representative of Eureka Forbes delivered the item in my home without any charges but now for delivery of AMC contrat they are asking Rs 250.

hello ,
I have copmlained about the machine but since a month i did not get any reply or action from company . the pump doesnt work in mchine , i comlpained so many time and finaly a person came and check and said the pump doesnt work so i have to wait until the new pump doeant come from the company . i am still waiting



Kantibhai thaker
Rajkot (gujarat)
[protected]

Requested their call centre on 23rd Oct,2009 to send someone to re-install our aqua flo as we moved home and also to get a fresh AMC contract. No one turns up and had to Remind them on 11th nov and the next day they send some person called DATTA without any ID who insist that he can service the machine and the installation can be done later. (a joke) call them again on the 23rd Nov 09. and spaeak to a callous RAJ at their call centre who heard me out and said HE WILL TRY HIS BEST..............! He said the technicians are not from eureka forbes so there was not much he could do but request them to attend to the call. is this a joke guys....................... I wonder what sevice means to this company

I have procured an Eureka Forbes Aquaguard Total Infinity brand Water purifier. I first saw this at a consumer fair held at Salt Lake Stadium, and the representative at the fair informed me that I would get a surprise gift if I book the water purifier. He also informed me that he would be able to send his representative to my residence, who could take my booking. I gave my address and as said the representative arrived. When I asked him regarding the free gift, he first informed me that the same would be sent to me on full payment. I made the full payment within some days of making the booking, and then he informed me that the free gift will be delivered at the time of delivery of the water purifier. Later, just prior to the delivery, when I reminded him of the free gift, he told me that there are some complications and I would need to talk to his senior. I spoke to his senior, Who then informed me that since I did not pay the booking amount at the consumer fair, I do not stand eligible for the free gift. I updated my complaint in the customer feedback section of Eureka forbes website ( www.eurekaforbes.com ), however, there has still been no response in this regard from Eureka Forbes. The value of a free gift is immaterial, but I want to bring to notice the fraudulent selling practices being used by the company.

Eureka Forbes has been seen to be providing increasingly abysmal customer service. The company is also completely apathetic towards customer experience. Too many customers have suffered and it is time the company righted itself. We are initiating action to make this company aware of its responsibilities. If you have had a bad experience with this company write to [protected]@yahoo.com.

I had given complaint for routine servicing of aquaguard inova total model on 12th-Nov-09.But till now no body has attended the complaint.During selling your agent gives call at every 6 hrs,but during servicing nobody attends the complaint even in 6 days.If this is your policy then it is ridiculous.It is better to stop provide servicing.

This is the story of Bellary Distict ( Karnataka) servicing center.

Hi,
I have been a customer of Aquaguard since they had launched their very 1st model of water purifier.
In 2007 I had changed the machine & bought Aquasure Ivory model form a vendore at Borivali west Mumbai-92.

The machine started giving problem within warranty period itself. Now its has breakdown again.
I have registered a complaint with at the helpline no. [protected] on 7th October 2009 bearing complaint no.55609059. No body attended to my complaint till 2 weeks, then after a repetitive complaint on 24th Oct 2009 (spoke to Harish at Helpline), somebody from Malta Entp.(service Agency of AquaSure located at Borivali E, near National Park, Mumbai) turned up & said the machine is having PCB problem & needs to be replaced. But they didn’t had the PCB in stock so he went back saying will inform us when they have it in stock.
I called at the helpline again on 31Oct09 and I was promised somebody for sure will attend to my complaint. I waited for a week again & called up again on 7th November (to Nikhil at Helpline), after this call I got a call from Ms. Keshmira of Malta Enterprise. ([protected], [protected]) saying they don’t have the PCB but they will arrange one by 11th November. No one either contacted me or attended my complaint till 11th Nov. I waited for couple days & called up Keshmira on 14th Nov, she started bluffing that she had the PCB ready by 10th & she called me but I denied getting it fixed. We had an argument that she didn’t called me & then she banged the phone down.

On this I called up the helpline again (spoke to Mayur) today on 14th November 2009 & explained him the full story, he told me to speak to Yogita ( at [protected] / 204) but no one is responding on the phone.

It seems either the models produced by Aqua sure is of THIRD CLASS quality so much so that it pops up with technical problems frequently and on top of that they don’t have proper servicing centre/agencies or people to talk politely to customers.

Its very pathetic & poor of to expect such kind of after sales service & product service from a reputed company like Eureka Forbes. I am starting to loose the hopes & faith I had in Eureka Forbes & may be have to seek help of some private agencies (like Robicon Services at Kandivali west) who do the maintenance work at much lesser cost & with prompt response.

14th November 2009
S. Ghosh

Kind Attention: General Manager, Service
Eureka Forbes( Water Purifier)

Dear Sir,

My Total RO is giving more TDS that the specific limit:

1: Input water TDS: 426

2: Output water TDS: 330


I have contacted to RM/AM Kanpur but no corrective action so far.

There are repeatedly problems in my RO system. We are getting very performance from the apparatus and executives as well.

Kindly look into the matter and arrange to rectify the problem at your earliest.

Thanking you,

Yours faithfully,


Jawahar Lal Vardiya
MIG-29, Sector-I, Barra-VI,
Kanpur

Mob: 0-[protected]

I am having water purifier model Aquaguard Classic. Three months ago at the time regular service the engineer told that there is a need to replace the Chambers of water purfiers so complaint the service centre immidiately. I contacted around 20 times to the service centre (RAM NAGAR DELHI-110051) and also lodged many complaints to central complaint help line but nothing moved. Finally the local service centre lady told me," sir, abound 16 cunsumers is waiting for chamber replacement, and they have contacted the regional office also but all in vain." Here I want to brind in notice that why the compay is accepted money for three year AMC in advance when they are unable to supply spare parts.

On 03 Nov 09 i bought a RO plant .Since then the output of water has the very less TDs value (i.e 24 PPM and the water taste is not sumptous.I made several call to the service representive but he simply vanished with the cheque leaving no trace of him.Past four days we are trying to call him but to utmost unprofessionalism he doesn't even bother to receive our calls.

i had purchased a acquvaguard water purifier and had AMC for two years every six months carbon has to be changed i phoned to the company for changing the carbon but the company is not responding after a lapse of one year the service was very wrost. 3/247 gopala krishna colony, krishnagiri - 63 5001 cell No.[protected]