Eureka Forbes Complaints & Reviews

I have purchased Aquaguard (Reviva) from Eureka Forbes in the month of Jan 2010. since that time this product is working very well, but last 4 days it is not working properly, purified water is not comming in the purified water tank of this product. I have made the complaint to Mr. Jitender kumar (sales execuitive) of this company on 25 march 2010, but he told me to lodge complaint on tel no. [protected]. so according to his suggestion I have lodged complaint for above mentioned problem on 26 march 2010. but till this time no body came for curing this problem.

Dear sir/Madam,
I am regular user of your product Vaccum cleaner. My vaccum cleaner is under AMC and it is valid till June 2010. I hava registered a complaint regarding replacement of power cable and its rotating sprint not working one month back at cuddalore Mr. Ramesh Group Customer Service Specialist. After many reminders he has replaced this spare with an old one and bottom wheel is also not working. When I switched on the vaccum cleaner immediately the cable started burning. I immediately informed Customer Service Specialist Mr. Ramesh he said that give me one week time I will replace it with a new one, till now there is no action from him after so many request. As I am unable to use the vaccum cleaner my children is suffering from alergey like iching asthama etc.

I kindly request you to use your good office to replace a new Cable and Spring immediately.

And I also want to bring to your notice that as per AMC Condition two sets of dust bag to be issued, I have received only one set of dust bag.

I once again request you to replace a new Power cable and Spring and issue another set of dust bag.

Thanking you
yours failtyfully
R.Sivakumar

Dear sir/Madam,
this is regarding my old complaints only,
mistakely I have given order to purchase eureka forbes water purifier, I had given the credit details and verbal instruction to take payment after 19t but they had taken payment before due to this i wanted to dicontinue my order but till the date they have not returned me my money.
transaction happend on: 17/11/2009 VT093220053000140000382 EUREKA FORBES LTD BANGALORE IN through the kotak mahindra bank credit card. and reference no is also given.
(I had paid some interest to the kotak bank due to this unrisponsibilty )
after that i had logged it into your site then arthi has sent me the mail. that i m giving below.
following is the communication happend with them and on phone also, but I didnot get any money back and no answers till now,
Hemraj no: [protected],
He is forcing me to take the delivery and when I told him to deliver he is asking me to go to the office.
this communication happened in this month.
Why should i go to the office when they are taken money from my house.
Please suggest me what to do, for this.
Thanks and regards.
Narendra Mohan prasa


Dear Arathi,


according to your mail i sent you the contact details and waiting for the payment.

your person called me for the payment too but till now i am not hearing anything.

i want confirmation that you are going to pay or not.



Thanks and regards,
Narendra Mohan Prasad
Email : [protected]@yahoo.com





[protected][protected][protected][protected]
From: Narendra Mohan Prasad <[protected]@yahoo.com>
To: ConsumerComplaints.in <arathi.[protected]@eurekaforbes.co.in>
Sent: Thu, 10 December, 2009 7:57:15 PM
Subject: Re: contact details required




Thanks and regards,
Narendra Mohan Prasad
Email : [protected]@yahoo.com
B-G4, 3801/1, Sri nidhi enclave, Gottegere, Narayan reddy layout, Kammanahalli Main Road (Nobo Nagar),Near Bannerghatta Main Road
Bangalore - 560076.
Mobile #: [protected]




[protected][protected][protected][protected]
From: ConsumerComplaints.in <arathi.[protected]@eurekaforbes.co.in>
To: [protected]@yahoo.com
Sent: Thu, 10 December, 2009 2:07:47 PM
Subject: contact details required


[protected][protected][protected][protected]
E-Mail from "Arathi.S.Kulkarni" to "Narendra Mohan Prasad" at [protected]@yahoo.com on www.consumercomplaints.in
[protected][protected][protected][protected]
Thu, 10 Dec 2009 03:37:47 -0500
[protected][protected][protected][protected]
Dear Sir,

Please provide your contact details immediately. Sorry for the inconvience caused to you in this regard.

Else contact me on[protected]/30251500 or arathi.[protected]@eurekaforbes.co.in

Best Regards,

Arathi.S.Kulkarni.
Jr.Supervisor - All India
Customer Call Management.
Bangalore.
[protected][protected][protected][protected]
If you think that you received this email by mistake, please report it to consumercomplaints.[protected]@gmail.com

We have an aquaguard water purifier. The machine does not work. The service mechanic attended twice after several days of delay each time and every time left without doing a satisfactory job.

The company has no control over the call centre or the service department. It has not been able to monitor how these two wings coordinate. With the result the cutomer suffers.

P B Ramesh ( [protected]@yahoo.in)

I purchased one Aquaguard Infinity machine from the Salesman[protected], on 9/1/10
on his persuasion after measuring the TDS of the water which was found to be over 650.

The Salesman informed that the said machine can work upto 1000 TDS. Moreover, if
it was purchased by 9/1/10, Company would provide free service charge for whole life.

As such the machine was taken on 9/1/10 by giving a cheque dated 10/1/10 for full payment.
It was installed on 30/1/10.As the water was not healthier to drink,i went through the specifications
of the machine and found that the machine is suitable for Input water TDS up to 500 ppm(Maximum).

Hence, a complaint was made at a customer care(Kolkata) vide Docate no. 82452925 dated 4/2/10.
But till date no suitable action has been taken by the authority of Eureka Forbes.

Place of installation:

flat no. 1-D(1st floor),
8/1/42, Aurobindo Sarani,
54 Kamalapur west, Dum Dum,
Kolkata-700028.

I have purchased a Aqua guard "classic" from M/S.Eureka Forbes Ltd,order cum
receipt no.[protected] dated-22/02/10.I received it from customer sales specialist
code no.9024341 at varanasi.But till now the company does not issue life time service paper to me.Frequently I request for the paper. The company does not give any response.

I purchased an Aqua guard product last year,e-boiling water purifier for my house.
Since one month after the purchase I have been having leakage problems.The first time the complaint was attended to after a few calls and two days.
This time though after having complained many several times to the customer care,local office and customer care head of the concerned are -A Mr Lalit,I was told he will get back in 5 min.Its been two days today and I am still waiting with my problem, waiting for it to be corrected.

thx,and waiting for a Miracle.

I have purchased a Water Purification system (Aquaguard Reviva) for Rs.9990/- on 20/08/2009 from your Div.Sales Office,Bhagalpur.Since then very often I have to lodge complain about the performance of the system.It is not working properly from very begining.some times intake of water is jammed,sometime exhaust pipe is not working,the taste of water is like raw water.some times other electrical problem etc.presently I have booked complain on 12.03.2010 & till date nobody has turned around.
Since I am a SBI Official ,& cannot spare time to followup everytime.I am a very old customer of eureka forbes,thus I want the faulty water purifier system to be replaced immediately ,failing which I shall be compelled to lodge complain with consumer court and other media .


Narendra Dutt,SBI Barari (Bhagalpur)
(m)[protected]

I bought a Eureka Forbes vacuum cleaner (Trendy-Steel) on 1st January 2009 from Vivek Limited (Tambaram branch, Chennai). The sales person Miss. Maha, had mentioned at the time of sales that they provide the best service to the customer and if any problem we can even give the complaint at Viveks itself and thy would take care.
A person came for the demo and found that the Automatic cord winder was winding while using. So we called the Viveks and after 1 month they send someone for the service they did something for a long time but there was no use, vacuum cleaner had the same problem. Then I gave complaint at the customer care, but NO ONE attended to our problem.
I personally went to the Viveks limited in the month of Oct’ 2009 and gave a written complaint in their book. NO ONE turned up, and then I went again after a month (Nov). Then one person came and said they need to change the Automatic cord winder. After 3 days he came back and tried to fix it but this guy did not even know to open the machine he took 2 hours and he changed but he spoiled almost the whole machine, he said he will come back to do it, but he did not turn up.
Then I called the Customer care, Miss. Priya attended the call and assured me that they would send the person. Well the person came, but after 2 weeks, he opened and he said he will go and get another person then he could not close the machine, he took more than one hour to close it. Again I called the customer to take back the machine, I don’t need it. Then one person came to check the problem but was not able to, so I sent it through him to service on 30th Dec 2009. They kept the machine with them for more than one month.
End of Jan 2010 one person came back with the machine, I asked him to operate the machine, the dust bag indicator was still not proper, lot of scratches on the machine and the screws are not there. I did not want to keep the machine I told him to take it back but he was rude to me and tried to force me to sing the papers for delivering the machine, which I refused to sing.
• I had good opinion about Viveks , why are they selling such products in their shop and giving false assurance about such product.
• This is the worst Experience I had from any brands. If Eureka Forbes are not able to repair the machine, they should not sell it. Better they stop marketing it and taking the health of the people into their hands.
• Eureka Forbes has not trained their service personnel properly and they send untrained people to waste our time.
• these issues caused me mental torture.
If they can refund the money and take the machine, we would be greatly happy and can go for another brand.
Thank you
M. Justin Raj
[protected]

I purchased this unit on 01.01.2010 and was installed the same on 03.03.2010 by the company. Very next day the water started dripping from one of the connectors of the filter-candle which was reported to the company executive Mr. Atul Chauhan. He did try to get the problem solved but could not succeed. The matter has since then been being reported to him but nothing has yet been done.

I ultimately found its local authority and requested him to get the job done on priority as the water is constantly dripping on the kitchen platform spoiling the granite with in-removable spots.

The company has been assuring of sending their mechanic but I just don't know when will he come?

My 13 odd thousand rupees have been lost I suppose. Its a blunder buying such product.

Piyush Parekh
for Priti Parekh
Vadodara

I PURCHASED AQUASURE 25 LTR. ON[protected] FROM SHIVA MARKETTING MAYUR VIHAR PHASE 1 &THERE WAS NO CLEANING PUMP IN THE BOX. CARTIGE WERE SUPPLIED 18 LTR CARTIGE. I COMPLAINT TO THE SHOPKEEPER, HE SAID CHALEGA BUT FOR PUMP CONTACT COMPANY. I CONTACTED M.R.ELECTRONICS (AQUA FORBES COMPLAINT CENTRE) SHAKARPUR DELHI & ASKED HIM TO SUPPLY NEW CARTIGES HE SUPPLIED CARTIGES OF 18LTR AGAIN FOR Rs 399.& CAME WITHOUT PUMP.

IF YOUR COMPANY DO NOT MAKE 25LTR CARTIGE THEN WHY ARE YOU SELLING 18LTR IN THE NAME OR 25 LTR. IF YOU HAVE 25LTR CARTIG &CLEANING PUMP THEN PLEASE ARRANGE TO SEND &CONTACT [protected].( 87-C PKT 4 MAYUR VIHAR PH 1 DELHI -91.

I am kanthakumar([protected]) residing in Chennai. I have purchased Euroclean Vacuum Cleaner Wet and Dry model from Eureka Forbes on Sep 2008. The product cost is around Rs.10,000. While marketing the product, the sales guy told that the motor is very efficient and it is proven with high durablity. I used the machine regularly (weekends). After one and half year o[censored]sing the machine, the motor is giving more sound. I went to their Customer care center in Velachery (newly opened) and asked them to repair this. While purchasing the product the sales guy said that it having life time service warrenty. But now, They said that the motor has to be replaced and it cost around Rs.3000. I was shocked. I asked the service guy that i have purchased only before one and half year so please try to service the motor instead of changing that. But they are not ready to do that. Then I asked them what is the warrenty period of the motor. he said that Only SIX months and the life of the motor is maximum 2 years but the other parts would not give any problem which are totally plastics. So, if you are purchasing this model (wet and dry) you have to spend 3000 per year as a maintenance charge. Before purchasing this product THINK TWISE. The service is very poor. The motor is not durable. Finally we are getting more mental stress on this.

We had taken AMC for our R.O water purifier (Aquaguard Reviva smart) with a Authorized service centre
of Eureka Forbes naming Mr.sunil bhardwaj (Phone no.[protected])from 19/05/09-18/5/10.The Amount taken was Rs.2850/-.Our receipt No.45,Invoice no.70045649.Since the AMC is taken they have visited
only twice that also with repeated reminders.Our visit is due for Jan,10 but they have not visited till now(10/3/10).This is a total disappointment and waste of money and time.We are residing at gurgaon.Your services are very poor .

Sir,

For health reason I had purchase water purifier from Eureka Forbs ( model : Designa) and made service contract for three years.Contract will end on 31 Dec 2010.
As per service contract service will be provided by Eureka Forbes as required also water filter candle will be changed after every year BUT till dt candle was never changed.

Regards,
Ashish Khot

It is with regret that I am registering this complaint about the Sensa SMP aquagaurd product (Cust ID no- [protected]) that I bought on 8th of January this year after a lot of deliberation. The sales person Mr SenthilKumar ([protected]) convinced us that this appliance is based on an extremely advanced and reliable technology for obtaining not only absolutely pure but also perfect mineral RO water. But ever since the gadget has been installed it has been observed that only 60% of the tank fills in 1 hr but rest of the tank takes 12 hrs to fill! SenthilKumar had explained that correct TDS is achieved only when tank is full as the sensor technology works in such a way that RO and UV filters work alternatively and keep adjusting the TDS and ultimately only when the tank is full, the correct TDS is achieved. He also categorically assured that the tank would get filled in 40min & that we can switch off the machine & collect entire water with proper TDS & switch on for next collection. But waiting for more than 12 hrs is totally unacceptable after spending an exorbitant sum of 18K! Even after a complaint was lodged a couple of times with the customer service centre and subsequently online in the company website on 16th feb, nothing has happened. One Mr Arun ([protected]) visited on 17th and stated they cannot do anything and the person who installed the machine should only attend to it and perhaps change the entire unit! He took down a written feedback on that and left. After that, all that has happened is that, on two occasions someone called and asked whether the problem was rectified. After expalining that nothing had been done they would just respond saying they would look into the matter but till date there is no change in status. Every morning I switch on the gadget at 6.30 AM and it is late in the evening after 6.30 pm the tank reaches its full capacity! Can't but help feel cheated by such a big company with a great repute! Wonder how many customers have been taken for a ride and how many more are going to be similarly cheated. Many of them may not even be aware that they have to wait for the tank to be completely full to get the correct TDS and hence going on collecting poor quality water in their ignorance. I too came to know only by serendipity when I measured the TDS of the water when it was only quarter of its capacity and found it be as low as 45! That is when I queried Senthil Kumar and he explained that the correct TDS of 75 is achieved only after the tank is full and unfortunately that takes more than 12 hours to happen! I hope through this forum I am able to spread the word about the faulty gadget and wish someone responsible looks into the complaint and attends to it at the earleist.
Nirmala

I am not sure if anyone else has faced this problem before.

I recently purchased an Aquaguard Total Sensa with SMP+ 10 days ago in Chennai. When the service engineer came for the installation, he found that the auto cut off is not working and the unit needs to be replaces. I was delivered another new unit next day and the service engineer completed the installation. Within hours of installation there were leaks near to the tap.

After a week o[censored]sing it, the auto cut off failed again in the new machine and water started overflowing. Few hours later, the entire unit started malfunctioning.

I called up the customer care number and explained the problem to that guy and I was assured that a Cheif executive would visit me first thing in the morning. After waiting till noon, when I called up the customer care again, there was no proper response from them. When I called up the sales guy who sold this crap to me, he said he will send someone and didnt even answer my subsequent calls. Then I spoke with to the regional head. Without even trying to understand my probel, she said that she would send someone to attend this issue.

This product is a total crab. There are lot of quality issues. I am not sure if these are brand new or refurbrished machines. This defenitely is not work for 18K.

Customer care is totally irresponsible. (I have faced lot if issues during the installation itself).

I bought eureka forbes Vijay model from Big Bazaar, Thane on[protected].Right from the first day the complaint started. The flow of water was so weak that it took almost 10 min to fill a glass.Then some charcoal like particles started coming out of the purifier after which the flow completely stopped.When we complained a guy named Sanjay told straightaway that what I was lying.When I contacted his boss Mahesh, he sent over a Mr.Pandey who promptly opened the machine and told Mahesh that machine was okay but there was problem in water supply.I was surprised as in 8 years of staying here I had heard this for the first time and all apliances are working properly.Also nobody else has a problem with their purifiers.
.Pandey continued talking all types of nonsense untill threatened with consumer court when he said that he was not even a technician.Mahesh kept on insisting that we buy a motor and offered to send a true technician along with one.He is yet to come.
My experience with these people told me that they are taught to lie as their formal training.
Please do not get cheated out of your hard earned money with these crooks.
.

Dear All,
Dont buy Eureka Forbes products. Their after sales service is worst. I am having problems with iNOVA water purifier. The product is under AMC. The service engineer visited and reported that there is problem in PCB. He told me he is not able to get it from service dept so he asked to call the office for the PCB. 5 days are over and nothing has happened despite of repeated phone calls.
They are always eager to either sell the product or sign an AMC. When it comes to service they are pathetic.

Regards
Amol

We were bought a water purifier of aquagaurd one year ago. now there are particles coming in water and taste of water not good..we have already ask Bhubaneswar office(from where purchased) to send service man for repairing.But they sent us a service man of balangir who wants warenty card,we have no warenty card because our company purchased more than 7/8 water purifier at a time and we have only purchase order receipt.
so plz solve.

I purchased a Euroclean Wet and Dry Vacuum Cleaner from your company in the month - August, 2008.

on 16th February, 2010, I had given a complaint to Eureka Forbes Consumer Care Center to have my Euroclean Wet and Dry Vacuum Cleaner repaired. After a week of my compliant and repeated reminders, the Company's representatives inspected my Vaccum Cleaner and verbally informed me that there was a fault in the motor of the Vaccum Cleaner and the same needs to be replaced with no further information, estimated cost of repair and/or job sheet copy stating that the problem is yet to be solved.

After 15 days from my initail complaint and till date my Vaccum Cleaner has not been repaired even after repeated complaints, reminders inquiries and after receiving continuous assurances from your Consumer Care Representatives that the same will be repaired within 24 hours.