Eureka Forbes Complaints & Reviews

Aqua guard classic — No response to AMC service call

Water flows immediately after switching on the machine . On AMC. First complaint date to call centre 28.10.08 First reminder date 03.11.08, 2nd Reminder date 04.11.08, Third reminder date 05.11.08. CSE name Fazil, Chennai Ph No[protected]

Classic Aqua Guard — No Servicing Done

I have made a AMC for 2 years and have not got any servicing in the past 7 months. The water is coming dirty and the children have to drink the same.

I have also made complaints and there seems to be no response from anyone.

AquaGuard classic — NO SERVICE

SIR,

I HAVE CALLED THE SERVICE ENGINEER AT LEAST 10 TIMES. THE ENGINEER PROMTLY SAID I WILL ATTEND BUT HE HAS NOT ATTENDED EVEN ONCE. I AM FED UP WITH THIS SERVICE.KINDLY ATTEND IMMEDIATELY. CELL - [protected]

Aquaguard total infiniti — non installation of machine for over five days

I placed an order for a Eureka Forbes Aquaguard Total infinity machine and Mr. Ramjee, an agent promptly collected the money and cheques on 01.10.2009 . They promised installation in few hours. However its over 7days now, and they have not installed the machine.
Call centre complaint did not help, , and constant followup with Mr. Kuldep Dhar- Team Leader and Mr. Ramjee code no. 9036946 did not help.
This is really poor service and I was totally taken aback to receive a bill showing subscription of a Vaccum Cleaner instead of Aquaguard. Now I do not want the machine installed. I want my money back. My customer Id is[protected].

i think he should call to the customer care of eurekaforbes. Customercare no is 39883333. or Call Abhishek Kumar Management trainee.[protected] for mumbai Sales and purchase.

Aqua Guard — Poor Response

Hi,

I have not seen such disgusting response from any service provider. It's now 22 days that no one contacted me to refund the money for the product which is capable of doing anything.

Complaint No. 84103046

Regards,
Devendra

aquaguard Infiniti — for product switch

sir,
my name is Ziyaul hasan. my aquaguard filter button is not work properly
kindly solve my problem
thanking you,
ziyaul hasan
Ph.[protected]

AQUAGUARD COMPACT — not attending complaint

I had given complaint on 11-11-08 about my aqua guard not working. But till as on 12-11-08 know body turn up to solve the problem. I had called more than 6 times and tell them it is urgent but they don't take any care of it.

AQUAGUARD COMPACT — service problems

i owned aquaguard classic .
it needs regular servicing.
but nobody from the company comes for servicing.
i have called the company several times.
i have also launched e complain on their site
but nothing happens.
my machine is not working properly since one month.
where to complain or what to do

aquaguard(compact) — servicing of aquaguard

This is to bring to your notice that I had filed a complaint on behalf of N. K. Bagrodia Junior School, sec-4, Dwarka, vide request No. 82125691 dt 06/11/09. There is no action taken till now and I had called your Customer Care Helpline several of times. Please do a needful.

AQUAGUARD COMPACT — aquaguard is not working properly

i am manoj kumar verma i am working in aryan coal benification india limited korba, chhattisgarh, in my office there is 1 aquaguard is installed but that is not working properly so i want to repaire it. ok

manoj kumar verma

contact no. [protected]

Aquaguard-Compact — Aqua Guard is not working even after repeated complaint

Dear Sir/Madam,



This is to keep you posted to draw your attention about the pathetic service from you since November-2009 since I bought Aqua Guard compact. The Aqua Guard is not working since then. Request you to identify the pain of a customer who has invested the price and not getting the service for product like Aqua Guard. For your reference, please find below some SR/docket no. as those were taken by the Aqua Guard call centre for the sake of resolution and response to me since November-2009.



Date
SR/Doket No
Mobile No given @ time of complain

[protected]
82159697
[protected]

16-Nov-09
NA
[protected]

2-Dec-09
NA
[protected]

29-Dec-09
NA
[protected]

2-Mar-10
82557714
[protected]

16-Apr-10
82770153
[protected]




Few SR no mentioned as NA as not able to fetch those data, but all the 3 mobile nos. have been mentioned through which I made all the complaints, hopefully from your side you’ll fetch all the complaints details though the mobile nos.



After so many repeated complaints there were no follow up from your side, as in got every time the feedback from the service centre that your complain can be processed as this is not in our area, different service centre will follow up this- then which service centre, there was no answer to any one. ‘Then why did you sale your product there?’



Additionally I didn’t received the original copy of the purchase and for the same one complaint has also been raised but till the date I’m yet to get it since November. But what I got is only a small temporary receipt with Aqua Guard/Eureka Fobes Logo. Please find below the details.



Bill No
Invoice No
Date
Sales person emp id
Sales person Name

511
32054
1-Nov-09
9002059
K.C. Mondal




Finally with so much of anguish on 16th April I contacted your corporate office-Mumbai, and explained all these. And I’ve been assured to get the resolution. And today one service person visited my place to fix it up and he said as per the water layer (as there is much iron in the water layer in the locality) this Aqua Guard-Compact is not compatible even though iron remover is installed, this is the reason you’re facing the problem. As per the service person, now the problem has been resolved but again you’ll face it after a month as you have to replace it with another model. Then- Who will guide me about the correct model as per the water level as I’m not the expertise in it neither I’ve experienced the same as by you only this has been installed that Aqua Guard compact is compatible for me (at the time of purchase). Now God knows, might be you were in target to sell that model to achieve your sales goal.



Request your intervention to address this serious concern earliest of your time.

Regards,
Saikat

Aquaguard / compact — Bill not received

I purchased a water purified of Aquaguard Company. I made partial payment by cash and the balance by Chque. The Agent (Manisha) said that I will get the bill only once the cheque gets cleared. After 6 months of wait when i did not get the bill.i call her, she said that you will receive bill very soon.but still bill not received. than i requested to customer care they loged a call and said that within 45 days they will send my bill to my address. "still bill not received" after 50 days i agin called customer care they said "will send your bill by courier.................. same story. now is 3 month over and i still not received my bill.Miss Manisha (Kalyan branch, Mumbai) will be the dealing asst.. Till date, i have not received a call from the branch, whenever I have called them, they only said me that will call back, but no response is received thereafter.
last time she said " aapko jaha complient karna hai kar lo hamare paas time nahe hai mai bahot busy hu"

i dont know what to do in this condition. my complaint id is 86488278

10 days gone. Still the issues are not resolved. Very poor after sales service I must say. Also the marketing executive promised some free gifts. After the delivery of the machine he never turned out at my home or didnt call me. Can Eureka Forbes senior executive look into this matter?
Complaint numbers are: 82453464 & 82457894


Jigar

Aquaguard classic Water Purifier — A.M.C Non Functional

I have been under AMC with Essar Services, Vijayanagar, Bangalore, who have been authorised by Aquaguard.
Since last 4 months I have been having continuous problem but the service provider is not bothered to do anything.I had brought this to the motice of Aqua guard office but it is of no use.Finally furtrated i have changed over to Kent water Purifier.
Shame on Aquaguard

aquagard classic — not working

i have purchased aquagard classic water purifier on 31/03/07 at shriverdhan raigad maharashtra from localaquagard official seller-model, classic 4016547.it must have worked for 6mnths, after that every mnth it used 2 require servicing.service man have changed multiple items, now again the same problem, as per him filter has 2 be changed, that tohe has to send it to some other place.now what is the solution?
what is the use of buying it

Don’t worry it will not work any more... To whom you are asking for help, they don’t have proper service centre, employees don’t have ID card... not sure whether service boys are genuine ? Only in TV ads we see the boys with uniform but those never come for visit... guys who comes just collect the money and no bills are provided...still they say we are from company.

aquagard — NOT FUNCTIONING

SIR
I HAVE ALREADY CALL TO BARIPADA OFFICE FOR REPAIRING THE AQUAGARD. BUT I DONOT KNOW WHY THEY DONOT REPLY US. PLEASE INQUIRE ABOUT THE MATTER AND SEND THE PROPER PERSONS FOR WHICH I SHALL BE GRATEFUL TO YOU.

Now we have changed the system.

Attention : Compliant of Customer ID [protected]
On repeated request from Mr.Santanu Das, Sr.Team Leader, Eureka Forbes Ltd, Bachaspati Bhavan, Padmapukur More, Baruipur, Kolkata -144, I have replaced the old model of Aquaguard in exchange of new model on payment of Rs.8, 590.00 against the deal on 29/11/2009. But no formal signed official cash receipt along with warranty card have not yet been received inspite of repeated telephonic call.
Recently a Tax invoice (without any signature) has been received from Jadavpur office.
In these circumstances, would you kindly send the relevant official (signed) papers along with the warranty card and oblige. Moreover, it is necessary action in this regard would preserve the reputation of Eureka Forbes Ltd.

The date of Payment :
29/11/2009 - Rs.3000/ and 08/01/2010 - Rs.5590/ (Both are A/C Payee cheques)

Bijoy Dev

Forbes-Aquaguard — NO action inspite repeated compaints

I had lodged a complaint with Forbes Aquaguard on 26th june as my water purifer wasnt working. I was told the complain has been registered and a person shall visit and repair it in a day or 2. its been 22 days no one has bother to come over and repair inspite of repeated reminders.
Incase some1 falls ill due to drinking impure water I will sue Forbes for their carelessness and horrible after sales service and ignorance.

eureka forbes, representative Mr.Bishnu Pradhan, took the valid AMC document, of the old aquaguard machine, which I exchanged for a new 'aquaguard total enhance', with an assurance to refund the AMC advance money, for further period, but he didn't returned any money. He has simply cheated and has ruined the eureka forbes brand name, in Orissa. How, such kind of fraud persons are appointed and send to customers for dealing. Eureka forbes should take steps against him, or I will report the matter, in media, which will really defame the organisation, which is so reputed.

(Soumitra Sengupta)
Bomikhal, Bhubaneswar.

From last 10 days my aquagard goldnova model has stopped functioning and i have send many complaints but there is no reply from your end. My complain number is[protected] .
so i hope i will get a reply from your side as soon as possible.

@Aditya Prasad

did u ever contacted them?
i[censored] want service then u shuldnt have forget it

u bought just a single product, but they used to sell 1000 products a day

u have low memory so dont blame others
blame urself first

Water Purifier — Service Not Properly

My Custermer Code is : 2203415
Model is : C.C.
Unit Si. No. : 2632245
Type of iNstallation : S.T.O.

I have made service contract with you fro 29/01/07 to 28/01/09. But till date Not a single service has been made by you.

Even if I have paid all money regarding service contract, I received poor response from you.
I have not expect such type of neglygency from you, It will spoil your immage.

Kindly consider my complaint seriously and send your representative at the earliest at my location.

Regards
Umesh Thaker

The new machine is leaking just after one hour of installation.Narayan enterprises lucknow is not responding. Made complaint no.[protected], but, not being attended. Agony and agony only. Will you pl. arrange to get it replaced, purchased on 23 rd july.

Dear Sir,

We have purched you sensa water purifier still didnot come any original copy of me otherthan this my container didnot collet any water in container I was call your person who anser me that i will see if I will get any time, I will come.

Thank you
Your faithfull costomer

very poor service for the water purifier.No calls are taken and no one adheres to the contract rules.We all intend going to the consumer forum.

eureka water purifier — Purchasing problem

My close relatives both are senior citizens staying at Anna Nagar,Chennai and they can not move arond to buy your product which is long pending. They wanted to have a water purifier'. Myself with my daugher went to Anna Nagar, we wanted to help them in getting one and my daughter telephoned to your office. The receptionist though polte replied with insufficient knowledge. . They are trained in such a way, can not speak proper English. Secondly, immediately picking the phone she said our complaint is registered. We were astonished. When nothing was purchased where was the question of complaint? Why have you such poor standard of staff group. Again we called up and explained patiently to make her understand that we were intersted to buy one water purifier to fix the same day immediately as we had to return the next day. The promise was not kept up and nothing was done to supply the product.Eureka make advertisements a lot but fail to satisfy the customer because of their staff with inefficient service and not well trained to promote the products as they are happy in counting their time of 8 hours a day to get salary even they do not deliver the goods. Euroka gained a bad name in several angles. I have noticed, the canvassing staff with group visiting houses despite turning them back without showing interest. Why? The problem is not with the company nor the products and you have wonderful products but with inadequate working knowledge of the staff. After long pursuation, the product was supplied but it is not working now from the very next of the the purchase.Please do the needful.

S.Ramanujam
Advisor:
Strategy & Contrivance.
Bangalore.

Sir,
This is Kanchan from G.E.T. Water Awareness Team Chennai... I read ur complaint.

Many people forget to choose a customized plant for their raw water characteristics.

Standard branded products do magical advertisement only for marketing and not concentrating in service, as the RO, UV, OZONE, UF, NANO concept needs huge maintenance if not configured for RAW water purification methods

We people create this awareness and we have qualified engineers who FREELY service the Water purifiers any brand any model and suggest you how to maintain it in future.

We provide original spares also. Call me at [protected] [protected] [protected]