Eureka Forbes Complaints & Reviews

Recently I bought Aquasure Crystal Model From Metro shopping mall in bangalore. Since I am residing in hassan dist., before buying the product I wanted confirm about the installation and aftersales service. I got the answer from the Aquasure sales person that they will arrange a person for installation. Itz already 6th day running and nobody turned up to install the system. Whenever I tried to reach the person who has promised me is still...

I had called aquagaurd customer care on two occasions . They first sent a technician saying that the pipes were not fitted correctly. he then tightened the pipes, but i found ants in the storage tank again. the system is supposed to the best in the industry and air tight, howvever ants are still found in the system. the equipment if abt one and a half months old
i ahve called them againand after waiting for 48hrs called up aquaguard...

I had shifted from Baroda, Gujarat to Borivavali(w), Mumbai on last April, 2009 with two year old RO (Cost Rs. 14000/-) purifier system of M/s Eureka Forbes which had having AMC from very 1st day. After shifting and reinstalling of RO system by the company service man at my residence at 403 Gorai Maitreya CHS Ltd., Plot No. 55, Gorai Khadi, Gorai, Borivali(W), Mumbai-91, I was in dilema on the water quality of purified water of the same because...

We have complain in for servicing of domestic RO modle due to taste of water is change and required service and we submitted complaing no.[protected] dt. 11.04.09 on ahmedabad phone no[protected] and again remind on dt 24.04.09 and still pending

and this machine in annual maintance and always we received service after 10 days to continues fellow.
We are also mently distrub and if we drink normal water than what is benifit...

Dear Sir,

We are sorry to inform you that we are having one aquaguard installed at our resident we want its bottle to be replaced so we have made no. of telephone calls to the agent and each time we are making a call they insist on replacing the entire aquaguard in place of replacing the bottle. They are ready to come only if we buy a new aquaguard and simply not ready to listen to our requirement of replacing the bottle....

I had opted to undertake the sevices of 'Eureka Forbes' through their authorised Franchsie situated at 'Inder puri' New Delhi - 110 012, by entering in to 'Annual Contract' for maintenance of ' Water Purifier' Classic Model. I had registered complaints with them for maintenance but are not attending the Complaints since Jan. 2009.On failure to attend the complaints till 3months, I reported the matter...

The machine(model-Aqua Nova) was purchased in Aug.'2001, for the last 4 months, i'm facing a problem of frequent non-functioning of the machine.I also have an A.M.C. done.The local service centre(Garia, Kol-84) had sent a mechanic who has not been able to restore the machine.Now they have no solution to the problem.Should i take it up with the higher authorities to get the work done? Pls help.
Yours
Arpita Maulikbr...

Not Provide Me Any Service,
Even i filed Complaint on customer care two times
i called on customer care n-number of time but not got any feedback.
i paid full amount for AMC.

Consequences : WATER PURIFIERS is not working for last 1months...

I bought a Video Door Phone from Eureka Forbes in September 2008. There is some problem with the receiver and from the last 2 months I have been calling them and have not got any replacement. I have just got a bunch of phone numbers about whom to contact.

I wrote a mail to [protected]@eurekaforbes.com 3 days back, but there has been no response. There is no consumer complaint redressal system.

The whole reason o[censored]s...

I purchased a Aquaguard water purifier on 19/04/2009.immediately after installation we observed a damage in the body of filter. i have lodged a official complaint with the company. Even after 1 month company has not botherd to replace the defective sysytm.
I am feeling sorry for purchasing the syatem from so called reputed company....

Sir,
I had taken an Annual Maintenance Contract (AMC) from Eurekaforbes for the maintenance of my Water Purifier ST2000 vide Contract Reciept No 15225775 dated 01 April 2008 vide ICICI Bank, Bidadi Cheque No:571268 dated 01 April 2008 for a sum of Rs 1690/- (Rupees One Thousand Six Hundred and Ninety Only) crossed 'A/c Payee Only' in favour of Eureka Frobes. The AMC was for the period ) 01 Apr 2008 to 01 April 2010. The...

Sir,
We had purchased a Aqua Guard RO Water purifier from you in chennai office in the month of June'08. There was second time membrane failure with the machine being hardly 10 months old. First we made a complaint of poor taste in water with in two months after the purchase date and your service executive came and changed the membrane saying it might be a faulty one and after that now in the month of April'09 there was...

Dear Sir,
I purchased the Aquagaurd Total R. O. from eureka forbes by the order no[protected] dated 7-7-2008 . Person Mr. Vinay Joshi came on the day of dealing assured me that you will be given warranty of two years in which your Candle and Membrane will be replaced free of cost . Company sent the bill and other documents after 15 days. Now in April 2009 when service enggineer came informed me that Candle is to be replaced which...

Sir/Madam,
I have purchased an Aqua guard (water filter cum purifier) vide Invoice No.[protected] dated 08.09.2008
Item Code-GWPDCLASI00000
Sr. No.- [protected]
15 days back, I reported a complaint regarding Malfunction of the subject M/c. at your Sakchi (Baradwari) - Service Center.
Problem observed- Carbon particles coming along with water.
The complaint was attended by your service engineer,...

I have a Forbes water purifier, about a year & half old. It has stopped working. I complained to their service center, on phone, and requested a service (paid as the device is out of warrenty) on the 19th of April. They are yet to turn up. I have made 5 follow-up calls after that, but has not helped. I am still waiting for their service person to turn up or even hear from them.

I was also given 3 telephone numbers of some...

The Eureka Forbes company representative came to our home to take the money for the AMC (annual maintenance contract) and carry out the servicing due. The guy did the servicing and because of some goo[censored]p and lack of his mechanical expertise, he broke the inlet pipe into the purifying unit, result of which the machine ceased to work. This was on April 25th.
The mechanic promised to come back the next day and repair it as he was not...

Dear Sir,

I had asked for a RO system from Aquaguard (Eureka Forbes), Mohali 3B2 oofice in Punjab .On this they handed over to me Aquaguard Total NF which is not a RO system as per their web site. This is cheating. This model was giving some problems on installation, which was ignored by the representative as saying it will be alright after the water fills in the container. Now the next very morning it took 5-6 hours to fill...

Dear Sir,
I renewed my aquaguard service contract for the period 21/12/2008 to 20/12/2009.(Customer code-[protected], Contract receipt no[protected].Now I've been transfered to Orissa on March 09.To install the aquaguard I called upon the Eureka Forbes sales representative at Jajpur Road, Orissa.That fellow installed the instrument and was paid Rs.200/-towards installation charge.A fuse inside the Aquaguard got broken during...

Sir,
I, Ms.Puja Diwan a resident of A/3 Majithia Enclave had purchased an Aquaguard Total RO system on 4th Jan 2009 for Rs.14500/ Before that also I had an Aquaguard compact water purifier.With the RO system I had been given a voucher on behalf of the company to provide 10 year free services for the equipment. My first service was due on 4th of April, to which I reminded the service centre twice but all in vain. No one turned up till...

I have purchased an Aquaguard Total Gold Nova(S) Water Purification System on 14th January, 2009 by cheque (cheque No 266264, DENA Bank) in exchange of my Aquaguard Classic model .Please refer to Final receipt No: 111 and invoice No. 062617 The Sales Person was Mr. Manish Singh whose Code No. is 9002015
Within 2 months from installation of the new machine on March 10th, 2009 the machine stopped working. . On informing FRIENDSHIP who...