Eureka Forbes Complaints & Reviews

Eureka Forbes / Aqua Guard — Poor Service

I purchased the Aqua Guard Water purifier in May 2005.
Model DE, Unit no.[protected].
Thereafter I have opted for a 2 year warranty on 19/09/2006 by paying Rs. 1590. (Contract receipt no. AG96B[protected]
I am a resident of Bangalore and the contact deal was made when the service technician attended on 19/09/2006.
For the last one month we have been requesting the service centre to visit as the unit is not working very well. Have called at least 6 times and no one has attended so far. When we speak to them it appears like they are not interested to attend and I don't think they are lodging our service request.

The quality of their product is very poor. Their after sales service is deplorable to say the least. In spite of complaints on regular basis to all concerned their service personnel have not attended.

i have taken aquagaurd e boiling system r90 model worth 9k. very poor service. Recently I have shifted my house, for dismandling and re-installation I have raised request and till waiting for their service. Daily calling them thrice a day and asking about their serivice, at last I found that, i have wasted my time by making calls them.

Eureka Forbes/Aquaguard — Poor Service

I have lodged a complaint on 12 Oct 2008(Registration no: N1212) saying water is not getting collected in my RO model. I was told it will be rectified in 48 hours, but the guy came to check only on 17 Oct 2008. He said he needs to change the volve and will come back next day. But, the problem is not solved till today (22 October 2008). Whenever I call the Customer Service, they give stereotypic answer saying "it will be rectified today". I am spending daily 100 rupees buying water outside which is not that secure. Though I have subscribed for yearly maintainence, service rendered by Eureka Forbes is very poor.

service is very poor in ernakulam

I live in Chennai too and my experience with Eureka Forbes has been terrible. Their service is abysmal. After placing a service request, one needs to follow up five time or more to get them to send a service person. And the quality of the service person who turns up is so low! They are out to cheat you out of the commitments they have made during the AMC - they refuse to change the carbon (to be changed every six months), the candle (to be changed every year).

They seem to have changed their service contractor (they seem to outsource servicing) in the past year or so. These contractors are really, really bad. But t he funny thing i sthat the next contract makes the earlier one seem like god!

But every few months a Eureka Forbes sales guy lands up on my doorstep urging me to buy another product or upgrade an existing one. After struggling with thsi for a few years now, I've come to a conclusion that Eureka Forbes does not care - it just wants to sell more units. I am planning to try Kent now.

Sir,
I have paid Rs.2700/- towards annual service contract for 3 years vide Contract Receipt No.16073954 dated 24/01/2009. My Aquagaurd Water Purifier unit stopped working on 11/08/2010, so I registered a complaint ( No. 90 dated 11/08/2010 ) with the Service Centre at Nagpur. It was attended, inspite of giving them regular reminders, after around 20 days. The unit was repaired but it again stopped working on 06/09/2010. I,therefore, once again registered a fresh complaint on 06/09/2010 ( No. 65 dated 06/09/2010 ), but since then it has become a kind of my regular duty to call them every morning but in vain.
Please help me out !
JAIRANDAS SANGTANI
726, NELSON SQUARE,
CHAONI,NAGPUR-440013

Eureka Forbes/Aquaguard — poor service

hi,i'm rashmi barve.i have launched a complaint regarding non-functioning aquaguard on tuesday,9/11/10. inspite of repeated reminders to the service station and helpline,nobody has bothered to attend to the complaint.
excuses like staff reporting late from leave after diwali are given which are unacceptable from a proffessional company like eureka forbes !!
if this is the kind of promptness shown for a water purifier(which concerns health) complaint,i guess a vaccuum cleaner complaint may be attended only after a few months!!
YOU SHOULD SERIOUSLY CONSIDER CHANGING YOUR SLOGAN BECAUSE A FRIEND IS ONE WHO IS A FRIEND IN NEED AND YOU GUYS ARE SURE NOT TO BE AROUND WHEN WE NEED YOUR HELP. EUREKA FORBES IN NOT FRIEND FOR LIFE !!!!!

Aquaguard Service is one of the worst private sector service available. Even after repeated calls and followup, the response from the Service Team is very bad. It is completely different from the promises that the sales person makes about the service.

Even after spending such a huge amount on the Auqaguard, There is mud coming out of the purified water. Not sure how to deal with this kind of service or where to lodge a complaint.

I AGREE THAT ITS THE MOST WORST PRIVATE SECTOR SERVICE.
BECAUSE FROM LAST 25 DAYS MY RO MACHINE IS NOT WORKING
AFTER COMPLAINING THEIR VISITOR CAME ON 9TH DAY AND STILL THEIR ANSWER IA THAT THE SPARE IS NOT AVAILABLE.
IT WILL COME IN TWO TO THREE DAYS IS THEIR ANSWER FROM LAST 15 DAYS.
NOW I HAVE DECIDED TO GO AGAINST THEM IN CONSUMER FORUM

VERY POOR service by Aquaguard. It is not the first time I am experiencing it. I raised a service request (ID: [protected]) and call center agent promised I will get service by a technician in 24 hours. No response from them within 24 hours. So I called back, the agent said he created new service ticket so wait for another 24 hours. I am not able to escalate the case through their web ste because it says the service ID is not correct.
Some time back I had the same issues. I had to download the form from their web site and send to their Managers in Mumbai to get a call back to address my issues. I am wondering if I need to do this everytime (say all customers doing same) how many managers you will have to appoint?
WILL I GET A SERVICE IN TIME? CHANGE YOUR AD TAG TO "fRUSTRATION FOR LIFE OR ENEMY FOR LIFE". YOU ARE NEVER A FRIEND FOR NOT EVEN A DAY.
Whoever reads this post, please dont go for Aquaguard... service in Bangalore is that pathetic. better buy something else regardless of their brand. No one can go bad like aquaguard so i am sure you will get better service.

Eureka forbes Aquaguard service...wake up!! Remember that your machines provide us with drinking water so you cannot be so casual. Your service man Mr. Vinay Rai came to do a usual AMC maintenance service last evening and blew the fuse of our whole house and of course the Aquaguard too. He said he would go to the nearest aquaguard store in Gurgaon and get the fuse to repair it. This was at 6;30 pm on 16th August 2013. There has been no sign of him till now (1;00 pm, 17th August). he does not even pick up our calls.
When I called the service centre at 9;00 am, they said to wait, and someone will call us urgently to do the needful. Complaint no. 72692835. No news yet.
I have had to buy water untill your service people wake up and rise to the occasion. Please help!
A perfectly working aquaguard has been ruined by your personnel and he is so irresponsible he cannot even tell us what the situation is. Very Pathetic on the part of Eureka forbes, i must say.

Refund for return product

Sales person rishab shrivastav sale me a water purifier UV by checking wrong tds. Actual tds was 1000 but he checked it as 100. so after some days i return that product. On 13th may i brought that product & on 20th may i return it but i didnt get refund, check & documents. so i need my money, documents, check.

I bought Aquasure just two months ago. Got a problem with leakage asked service center to come take a look. It has been 6 days and every day the person at service center keeps telling me someone will call.
But nothing yet. Want a refund for the product if service is so poor.

Dear Sir/Mam,

I have registered a compliant on sunday & Monday for problem in recently installed Aqua sure at my home.
I have tried to follow up but no response yet .I donnot understand what type of service you satisfy your customer with ?Till now not even served one month the Aqua sure Purifier started with problems and even after repeadily request no response from your service.

Treat this as urgent & revert back.

Uttara
[protected]/[protected]
Hyderabad
KPHB-Phase-3-MIG-II
email at :[protected]@gmail.com

Dear sir/Madam

I have passed B.com En.roll.No.[protected] through correspondence course in Gokulum Vidhayala study center Krishnagiri still yet i did not receive my final year mark sheet and provision certificate I am working in tamil nadu Electricity board for my promotion I urgently require my certificates so please arrange me to get the certificates earlier. Thanking you.

Eureka Forbes — complaint of AMC holder

Dear sir,
I have purchased a eureka forbes water purifier in the year 2001 and after the expiry of warranty, i am entering into AMC with the authorised AMC holder of the company at K-Block, Kidwai nagar, Kanpur. The present AMC holder is giving lot of trouble and at times not willing to replace the desired spares required due to which my family is deprived of the pure water thus killing the very purpose of its purchase. Please instruct the AMC holder to do the the needful without any delay to prevent the damage is being caused to the company for its unsporting attitude.


Rahul Wahi
R/O K-Block , Kidwai Nagar, Kanpur(UP)

i am from thiruvannamalai.i had bought aquaguard ro-system before five months[protected].At first the filter gets repair now the adapter gets repair.I had bought this system because of the quality name of this company.I complaint many times to the concerned authority.They dont take necessary step regarding my complaint.now this situation seeks that this company is a very fraud company.If you dont take the responsible step i will surely go to media and news report so kindly take action as early as possible
no 607 idukupillayar kovil nagar,
kangi road, thiruvannamalai-606604

they are real

I am totally disgusted with the service level of Eureka Forbes. We have been calling them to send someone because there is absolutely no water coming through the water purifier. This was bought only 6 months back and falls under the warranty. Because the service is free, they have not been sending anyone.
I do not recommend that anyone buys any products from this company. We wanted 5 more units for various houses and apartments but we are going with some other people.
I called customer service at[protected] and filed a complaint which was escalated to 2 levels above and still they did not send anyone.
My in-laws had a worse problem. Service center people took 2 MONTHS to come and fix a small water leak in the purifier.

I Prashant Kumar Sinha Applied a product code EC-ACE i.e.Vacume clener through your Gorakhpur(U.P) Office through Advance Rs.1000/- cheque no.016268 Axis Bank, Gorakhpur Receipt No.214 /014395 on 08 feb 2010.
sir those ceque has been withdrawn by company but not delevered product till Date.
so pls arrange the delevery or if you not able delevery the product pls refund my mony asap.

DEAR SIR,
VERY VERY POOR SERVICE OF YOUR COMPANY .

FROM MOHINDER SINGH KHURANA
POCKET B 27 D GANGOTRI ENCLAVE ALAKNANDA NEW DELHI 110019
MOBILE [protected]

i had complaint 5 times but i do not get service for 7 months
warranty period is 1 year so shall you consider warranty after 1 year
thats fact it is not my problem related to service because i cpmplaint 5 times.
what should is i do? please suggest me.
i m very dissatisfied with your service.
my contecr No is : [protected]

Dear Sir/Madam

This is to your kind notice that we had paid Rs 8000/- on 27.06.08 for AMC of 3 aqua guards, Rec no is– 15164176.

AMC period from 27.06.08 to 26.06.11 when we were not in under AMC, your Engineer were used to visit once in a week & ask us if there is any problem, then generally next day they used tol solve the problem but now since when, we have taken AMC, your service is not up to the mark. For one problem we have to call up 10-12 times then also they solve the problems in 15 days.

For your under Notice From 15 days our machine is not working. Your Engineer’s informed us that there is no parts is available in your company.

We do not believe that Eureka Forbes is not giving proper services to the client.

Pls look this matter and reply us, otherwise we are sure that from 26.06.11 we will not renew our AMC and we will never purchased anything from Eureka Forbes.

Waiting for your reply as soon as possible.

Note:-this mail I sent on 27.07.10 on [protected]@eurekaforbed.co.in & on [protected]@eurekaforbed.com email. But till today I hv not get any response.

We call up to Mr. Sunil mbl no. [protected] & Mr. Santosh Patil

Every alternate days we are calling about repair the our all three aquaguards but daily they are replying as we are on the and reaching. Pls. let us know whether they will attend our problem or we can give the complaint to Consumer Court. We are sorry but we are fed up about your very poor services. At taken time we were under impression that we are taking aqua guard from Eureka Forbes and we will get good service. We were also planning to take 3 more high flow aqua guards from you but now we have decided that we will take these from other company.

from :
Bijis Hotels India Pvt. Ltd.
Dilip Teckchandani
General Manager
Contact No. [protected]
Email id : [protected]@gmail.com

Dear Sir,

We Own Aqua Guard. Now the problem is we need to change catridge of the aqua guard. We hasnt find the catridge in any service centres. So irequest you to helpout frm thz.


Thank you
K Yugandhar

AquaSure — Leakage of water from output system

Sir, I have purchase your product about one month ago. From M/s Garg Traders, Berkheda, Bhopal. The product which was delivered to me are damage product. In that relation i have compliant to your local service centre for repaire the product, but i am sorry to write you that after about 15 days your bhopal service centre are not response against my compliant. (A Lady Attend The Phone). Please do the need full and oblige me.

Thanks
Rajeev
[protected]

AquaSure — Breakage of carbon filter

The carbon filter broked out within 3 months of 1 yr warranty !
but the company franchise ADI ENTERPRISES at Indore refused to replace it and also to give his regusal in writing, and on top of all thier technician wanted to took it for pasting by Feivcol (!!!) without giving Receipt of part, in writing.

Dear Madam

Miss Anu Kotian

www.eurekaforbes.com



Subject: Complaint against your Product Water Purifiers Aqua guard Classic & Vacuum Cleaner



We purchased the Product Water Purifiers Aqua guard Classic unit no 6002997 & Vacuum Cleaner unit no 9062062 in the month of July 2009 & the Product warranty period 9/7/2009 to 8/7/2011.

In the between time there is no facility for free service & Checkup by the Eureka Forbes company against these products



Sales Man: Ajay pal Singh

Contact no-[protected]

Employee code-9027392



We request you to please to provide the facility as soon as possible either phone or mail we face a lot of problem against these products.



Address

Kalpana Bhatnagar

Qno-138, Type-3, Sector-3, BHEL, Ranipur Haridwar

As above mentioned

Near Park

Uttaranchal

Haridwar

Pin code 249403





With regards,

Kalpana Bhatnagar

[protected]

Mail written to pratima.[protected]@eurekaforbes.co.in, [protected]@eurekaforbes.com, [protected]@eurekaforbes.co.in

Dear Anu,

From
Ganesh Ashok Pawar and Sarika Ganesh Pawar
Bhandup West Mumbai 400 078
Contact no [protected] / [protected]
We have registered service request id 6d23363005ec on[protected], since there is no revert from your side. This is the first time I have bought something from Eureka Forbes, but with such a horrible experience, really will think next time for going for any other product with Eureka forbes in Future
Pls find details of my complaint as below :

We have purchase Aqua sure Aquaflo DX on[protected] from Unique Traders LBS Marg Bhandup West Mumbai 400078.OurSL no is BD[protected]. Installation done on next day by Eureka Forbes Engineer. On same day evening when we tried to start the machine Yellow LED starts blinking and no water coming out of same. Hence next day we called up customer care and register complaint for same, executive has not provided any no for same. Then some Engineer came and fixed the problem, but due to no water supply at that times my mother not able to check the water flow coming properly or not. When we have tried the same at evening we returned to home, we found there is water flow coming from back of the machine that is overflow happening due to some leakage while fixing the problem.
Next day morning even before we logging a complaint the executive came day earlier for fixing LED problem by default came and told my mother that while fixing LED problem he has broke some unit at the back of Aqua guard due to which leakage is happening and then he told my mother that he will fix the problem next day i.e. on 26th July 2011, but since then no one has visited to our residence from Eureka Forbes to attend the problem.
Meantime my wife Sarika Ganesh Pawar has registered the complaint with Eureka for same under complaint no.85408020 and instructed customer care specifically to send executive after calling to one o[censored]s and when either o[censored]s are at home. Since then we are awaiting call from Eureka Forbes executive to solve our problem.
Since we bought Aqua sure on[protected], we have hardly used the same for purpose we have bought the same. And it’s just lying on kitchen wall as showpiece. We have paid Rs 5000/- for purchasing the same, and since then its unused and very bad customer care experience since then from your Customer care as well as your Franchise Unique Traders, though we are being follow up for same continuously
Requesting you to look in this and either get us fresh new Aqua sure as this is some defective piece we have recd from your end or to refund us our Rs 5000/- we have paid for same.
Looking for some early revert and action from your end.

Regards,
Ganesh Pwar