Eureka Forbes Complaints & Reviews

i brought ur company filter last 9 month. i always complin ur deler that pure water flow are very slow so do any thing but they alway came and open filter then service but problem is always not cure. now 3 day ago i was comlained for service but ut delear service man does not come for service. ur company deler name is rangila television at upleta dis rajkot at gujrat. so as a customer now what to do?...

Iam Major (Dr.) Murtaza presently employed with INDIAN ARMY. I have purchased aqua care RO in october 2008 from Bangalore(INDIA) which is under warrenty. Its inlet pipe broke around 14 days ago. I lodged the complaint with service centre at phone no. 39883333. Complaint no. given to me was 1254. I have been almost calling daily at the service centre but nobody has come to repair the unit. I was given the no. of technical manager Mr. Jagdish(ph...

Dear Sirs,
My complaint no.80803522

I have bought the above product/water purifier from EUREKA FORBES, which was installed at my home on 01.09.2008. We were told by the installation team that during the warranty period i.e. 1 year, two services will be provided from the co. free charge. However, till yesterday that is even one year has passed, there has not a single service provided by the co.

It was...

I AM SORRY TO STATE THAT A REPUTED COMPANY LIKE EUREKHA FORBES APPOINTS ARYA SERVICE AS THEIR SERVICE PROVIDERS. HERE THE RECEPNIST HAS NO COURTESY AND TALKS RUDELY TO CLIENTS LODGING COMPLAINTS. AFTER CALLING 25 TIMES SHE SENDS A MECHANIC. SHE REFUSES TO ALLOW US TO TALK TO HER SENIOR MS. ASWINI. IN THE LAST EIHT DAYS i.e. FROM 1ST DEC TO 8TH DEC THE AQUA GAURD WATER PURIFIER HAS GONE REPAIR THREE TIMES THAT SHOWS THAT THE MECHANIC HAS DONE...

Dear Sir:
It sounds very bad, from this Machine we are unable to get CLEAN water, actually I had purchased this Machine before 3-4 months back (Rs.12000/-) and also I have requested to concern person to change this machine, but in reply we got negative response only. So, Now I am FED UP.
At any cost I want to return this machine As Soon As Possible. So, that I could purchase some other Machine.
Collection Manager/Executive...

Dear Sir,

For my Aquagaurd RO, I have launched complaint with Call Centre for non Functioning of Purifier[protected].I was assured of the Service within 48 hrs from 3rd Dec, but till today (7th Dec) inspite of regular follow-up, my complaint has not been attented.

My Question is when you can't provide Service, you have no wright to sell the products for Basic & Most important need of Life....

I bought a "Aquaguard Total Sensa" (Sl No BD[protected] water purifier from their franchise Dinesh Enterprises in Yamuna Nagar on 5 Dec 2008 (Bill No 9870).

As I stay in Dubai, I specifically choose their latest table top model with best technology currently available.

My wife brought it here yesterday night. Upon opening the pacakage this smorning I noticed the following:
1) The unit is definitely...

Dear Sir,

I had brought aquaguard model aquaguard classic e-balling from your panipat office on dated 8th OCT-08,

I had paid all payment through cheque, payment already debited from my account but still I m not received my invoice for same aquaguard.

I had many time talk with panipat region RM Mr. Deepak Wadhwa, but he is not give me any satisfactory answer, I m sorry to write you that he is...

Our Aqua Guard is to be serviced every 3 months; At the last sevice a New AMC was taken which is valid till Oct 2009.
The machine has developed a problem; have informed the local Service manager who opines
a) his team is NOT ready to look at & repair this old machine.
b) he insists on upgrading the machine to the latest model.

Can the the AMC amount be adjusted towards the upgrade?
IF not,...

Recently two months ago I bought Eureka Forbes Aqua Total RO and the company executive assured that I will receive this document within 15 days by corrier. when I called up after 15 days the call centre person said it would take 30 days.. even then I did not receive.. after 30 days whwn I called up the call centre person increased the duration by 45 days.. now they are telling 2 months. Till now the company has not sent the Guarantee card....

i have bought an aquaguard purifier 5 yrs ago.it worked very well for 2 years then we shifted to new place leaving aquaguard stopped for 3 yrs.now we have again called the person from aquaguard for its servicing.he changed candle and carbon and charged 600 rupees last week.the peoblem is that water is nottasting as good as it was before or as in through RO water. when i boiled water for my baby, there was lot of salt left behind which make...

NOT WORKING PROPERLY & FLOW OF WATER IS VERY SLOW...

I have purchased Nova Gold Machine from your Executive Mr. Padeep Kumar Shukla on November 20th 2008
the same was delivered on 24th evening
and was sunsequently installed on 25th
after the installation it was found that machine was leaking from four places
same day it was inspected by your technician, but he could not rectify the problem
and he informed us that the machine will be replaced
same...

Hi,
I've registered a complaint with the Eureka Forbes Customer Service Center in the month of August 2008 - The complaint was about leakage from the outlet of the machine.
One technician came he said it is normal the leakage will stop automatically. The problem was never solved. Even after making reminder calls couple of times, nobody turned up.

I registered the complaint (Complaint No.[protected] again...

I would rate the service level of Eureka forbes as pathetic & third category service level. I have not seen any company which has all its business based on service quality, having such a lethargic attitude towards customer service level.

I am having Aquaguard reviva smart(RO) purchased from Ahmedabad from Aquaguard sales person. Now, I have shifted to Pune. I have requested for fitting & service of my machine. Fitting...

I purchased a new Eureka Forbes Aquaguard RO Water Filter unit on 09 Sep 2007 from Nagercoil (Tamil Nadu) Salesman Mr. V. Marimuthu (Mob: [protected]) after exchanging my old Aquaguard NOVA Water Filter unit. As the NOVA unit's Annual Maintenance Contract has a balance of about 15 months, the Salesman assured me that I will receive the balance period AMC fee of the NOVA Water filter back (About Rs 1, 250.00). Though I spent few hundred...

Dear All,

I have fed up with the services rendered by Eureka forbes, I called the Eureka help line and made the complaint on 18/11/2008, I spoke to Mr Kathik and registered my complaint of getting low quantity of purified water becasue of dust, I have been informed that the complaint will be attened by the service person with in[protected], since no persons atteneded, I called the help line number 39883333 and reminded to...

I bought the 18L water storage purifier from Home Stop Bangalore on 8th Nov. From that day after assembling the product, water leaks out from the upper storage compartment. I have approached Home Stop as well as Eureka Forbes for service support. These companies have shown absolute apathy in terms of customer service and have not taken action till date. I have logged a complaint at the Eureka Forbes website also, this company seems to be...

I've purchased euro aqua care RO water purifier system last Dec., 2008 & Its still in warranty period.Since Installation water is not coming out as per prescribed peed of 9 Liters per Hour and its not functioning well.I gave call to eureka forbes cust care 10-12 times during the period @ Patna & Kolkata but they couldn't solved the problem. Last technician had broken the system and water is free flowing. I dont know what...

dear sir,
I have purchased this product online, 3 months back and when I started using the product, it only worked for 2 weeks, started giving problem, I purchased the product for the good cause, and the money i spend was wasted, I have called up to the customer care and given a complaint, they told me to contact the local office, as I stay in Hyderabad. I called up on the given numbers, Phone no.[protected] by name Rajini, also...