Eureka Forbes Complaints & Reviews

I own aquaguard unit. i have sighned annual maintenance contract with the company. the address given in the contract is non existant. for the past 20 days i am experiencing problem with the instrument. I have made phone calls to the service centre at trichy[protected] but of poor response.
I feel cheated by having the annual maintenance contract.

Dear Sir,
I am using Aqua Guard Royale for the last 7-8 years. The machine is under Annual maintenance contract with Eureka Forbaes (Contract Receipt No.[protected], customer Code - 799, Dated[protected]. but the service centre is not giving the periodical servicing in time, i.e. they have not changes the carbon in time.
However I called the service centre on 20-06-09 to change the carbon (which was scheduled on Feb. 09). The servic engineer attended on the same day evening. But after changing the carbon the machine stopped working. Service engineer informed that the PCB has got a problem and should be changed. He left informing that he will come on the next day to change the PCB. But he did not come on the next day. After making several phone calls to Euro helpline (Complain ID 81464272, on[protected] and our local Eureka Forbes Office at Burdwan, W.B. ( Comlain No. - 280, on[protected] the service engineer attended on[protected]. But instead of replacing the PCB with a NEW one he came with a PCB with was repaired several time and had not any serial no. or, model no. or not even marked by the Eureka Forbes. So I refused to change the PCB of my machine with that one, and informed both the customer care centre about the matter. they told me to wait for 2 days and they will replace the PCB with a new one.
But till today (i.e.[protected] my Aqua Guard is on the same state, i.e. is not in working condition inspite of having Annual Mintenance Contract.
Tell me waht should I do now ?
Koushik Bhattacharjee
Shyam Bazar Lane,
Burdwan - 4
[protected] / [protected]

AFTER ONE AND A HALF MONTHS OF COMPLAINING THAT THERE IS A LEAK IN THE AQUAGUARD THE LOCAL AUTHORISED SERVICE CENTRE SENT THEIR MECHANIC AND TOOK THE PRODUCT. AFTER A WEEK AND STATING THAT THE PART WAS NOT AVAILABLE THEY RETURNED IT TODAY BROKEN AND IN A TERRIBLE BAD CONDITION. AS I WAS NOT AT HOME AND ONLY MY MAID, WHO IS UNEDUCATED, SHE DID NOT KNOW ABOUT RETURNING IT BACK, BUT DID COMPLAIN TO HIM ABOUT THE CHANGE OF THE TOP COVER AND TOLD HIM TO GIVE ME A CALL. HE SAID HE WILL DO SO AND DID NOT BOTHER. I NOW WANT THE PRODUCT REPLACED OR I WILL TAKE UP THE MATTER WITH THE CONSUMER COURT. I REQUEST YOU TO TAKE UP WITH YOUR LOCAL AUTHORISED CENTRE AT TAMBARAM, CHENNAI WHOSE TELEPHONE NUMBER IS 22265355. I HAVE A THREE YEARS SERVICE CONTRACT FROM 19.6.08 TO 18.6.2011. I AM APPALLED AT THE TYPE OF SERVICE THAT HAS BEEN DONE. I WANT A REPLY FROM YOU IMMEDIATELY.

sir,
i purchased a water purifier from Aquaguard model no. i-nova on[protected].as per term & conditions of company two times servicing was free within the very first year of purchase. but they did not provided the first servicing even after 8 months. at last when my brother reminded me i called the customer care unit of kolkata. after that they sent a man to look after the purifier.but the second servicing is due even after 19 months of purchase ...tell me what the hell is doing the customer care unit of kolkata. is it myduty to remind the customer care unit to do your duty???? is the responsability of the company cease after the end of sale proceed ??? plz. stop & change your policy of sheer profit making & start paying great attention on customer satisfiction...tell me what to do in order to get the second due servicing(free)

sir
the annual contract for three years service was given on 29/05/2009 for the period 29/05/2009 to 28/05/2012
on dated 29/05/2009 the fact for non working of input & output nozells were broken and water flows are overflow. this fact was noticed by the represtative mr sanjay tigote of laxmi services nasik phone no(0253)
2431153.i have phoned 15 times in a month but no replacement has been done til 30/06/2009. the water purifier is non used with effect from 29/05/2009 till this date. eventhough so many reminders on phone given to representative and laxmi services they told tha material is not available hence the complaint is not solved til this date. you are requested to look into the matter and aviod poor service.
customer code 143
model classic

dear sir,
I am an employee ( out of 35) of M/s Bharat Heavy Electricals Ltd A Govt Of India U/T. We are engaged at project site at Paras( distt- Akola, Maharastra) for erection and commng of 2X250 MW thermal power plant of Maharastra Electricity Board.
Being at project site getting good drinking water is o[censored]tmost importance for our employees health. So we purchased one industrial water purifier cum chiller to get clean and cold drinking water April 09 . Within 15 days of installation, it started giving trouble and we faced acute shortage of drinking water. Telephoning to local ( Nagpur) service centre number ot time was only wastage of time.
Kindly look into the matter with the supplier w.r.t. the basic requirement of clean and safe drinking water and take suitable action to redress the problem.
Kind regards.
S.Mandal
[protected]

Sales Person not responding for fitting the Aquaguard

I purchased one Aquaguard through the salespersan name called Ramki. From last 7 days they were playing not comingf to my house to fit it. I am already frostrated with this aquaguard. They were always telling lie ...

I purchased a RO filter(Aquaguard Total Smart RO) on[protected] direct from the company - Eureka Forbes Limited from Sh. Pradeep Karn(Ph. [protected]). On 20th June 2009, I requested for free service of the filter. A mechanic from Neha Enterprises came. However, he broke a connector, and our RO Machine stopped working at all. On several requests, and after several reminders another man came from Neha Enterprises, and claimed to fix the problem. However, our RO Filter still did not start. Now the company is refusing to give service at all even in the warranty period. You are requested to please help us in this regard. My Aquaguard RO filter is not working since[protected] and all my request for repair has fallen on deaf ear.

Yours faithfully,
Sanjay Makkar,
B-120, Ashok Vihar, Phase-I, Delhi-110052
Phones: [protected], 42283077, 27132440
E Mail: [protected]@yahoo.com

Dear Sir/Mam
I m Hariom Gupta from Gwalior using aquaguard booster with e-boiling since last 2 years.We are on a 2 year service contract that we annually renew.
Since last month water is not coming in proper amount from the aquaguard.I have complained on last friday, i got no response, then i complained on saturday again no response.after complaining on monday, serviceman came on tuesday & he told i have to replace pump.On saturday he replaced the pump, even after replacing the pump water is coming at a very slow speed(more slower than before replacing the pump) & the serviceman told us i had done my work, now i can't do anything.
Kindly tell us what should i do now.
Reply Soon

Yours sincerely
Hariom Gupta
Mobile No. [protected]
Morar, Gwalior

To
The Executive (Services)
Eureka Forbes
143.C-4 Bommasandra Industrial Area
Off. Husur Road
Bangalore 560099

Dear Sir,
I purchased one water purifier ST 2000 in 1996. I have been getting annual maintenance contract throughout these years and is still valid till December 2009. Ms Shafali Khurana, 42 Basement, National Park, Lajpat Nagar IV New Delhi Tel.No.[protected], provides the service.
Water leakage was observed from ultra violet chamber of the machine on half yearly service. The mechanic who was doing the job advised me that the item/chamber to be replaced was not available with them and is not covered under AMC.
I request you to advice your agency to replace the item immediately as there is every possibility of short circuit. Further please clarify the position to the agency for free supply/replacement of the chamber.

Thanking You,
Yours faithfully,

(Ved Rattan Arora)
Ph.[protected]

Hi,

I am very very disappointed with Eureka Forbs service.
I bought Eureka Forbs Aqua guard(Total RO Smart) on 17-May-2009 at Bangalore and Sales Representative(Mr. Srinivas) asked me for INR 9990 for Total RO Smart model which I paid through CITI Bank cheque.On receiving the product I found product MRP is only INR 9150 and I got receipt also for INR 9150.On requesting several times difference amount extra I paid, I am keep on getting promise it will take 3 business days and so.I also contacted Mr Ishwar who is manager but no action and still I have not received any payment from Eureka Forbs.

regards
Amit Shrivastava

Dear Sir/Madam

I, Dr.Sameer Verma had purchased a filter cartridge kit for AquaSure storage water purifier in sealed condition from Abu Lane Market in Meerut. Unfortunately the main chemical filter compartment w as found broken on opening the pack. Regarding the same I had called your bombay office no. and subsequently your call centre, who in turn gave me the meerut customer care numbers[protected]/2671679).
On calling the above mentioned numbers, the call was attended by some lady who very discourteously informed me that my complaint was none of their concern and I should get in touch with the concerned dealer and subsequently disconnected the call. On calling again the reply was the same and they absolutely refused to provide any information or guidance.

I was utterly shocked and disgusted by the rude and irresponsive behaviour of the concerned customer care people. The reason of my writing all this to you is that these people give a bad name to your company and products. How can I get in touch with the local dealer when I had purchased your product from one city and have moved to another city after job changeover. Moreover is your product and problems related to it the concern of the company or the local dealer?

I therefore request you to look into this matter to preserve the faith of customers like us in your company and its products and their after sales service.Or is it like as seen on TV hi purchase and then bye( we are not concerned)!

with thanks
Yours sincerely
Dr.Sameer Verma
Subhartipuram, NH-58
Dist Meerut (UP)

I’ve lodged a demand for cartridges of non-electris 3-in-one water purifier on 18th May ’09 through customer care centre of ‘Eureka Forbes’ located at Kolkata, through Telephone No: [protected]. Your Rep. assured me that the requisite set of cartridge will be provided at my residence at their earliest. Kindly let me know the status of provisioning of the same. Being a customer of ‘Eureka Forbes’ for last ten years may I expect a customer friendly attitude and expeditious action in this regard.
Sd/xxxx
PS. CHATTOPADHYAY,
Qr. No: 2 (S) Palta Park (in front of ‘Indane-LPG’ Godown); Ichapur – Nawabganj – 743 144.
Phone –[protected], Mob. – [protected].

Hi,

On 14.06.2009 I purchased Forbes Trendy Steel Vaccum cleaner - Invoice #[protected] from one of your dealer in alwarpet HSRIL C/o. Kaveri Ware Housing Pvt. Ltd. (E Zone) and on the same day we requested for demo to the consent shop keeper...but till now we have not recieved i.e 19.06.2009 7.00 P.M,

and here i would like to say funny/foolish story what i have faced...

On 18.06.2009 around 10.30 A.M, i cald Euro Helpline[protected] where i had been informed that there is no request placed for demo by us or by ur dealer... so we would like to take new request...i said k...so my request no.81443087...then they asked me my preferrable time i.e Morning i said...but fortunately not recieved...

On 19.06.2009 once again when i am calling helpline by around 10.00 A.M...getting informed they will be attending us by EOD...does EOD means midnight...and even i cald shop keeper where the same reply...

and the most important thing i had been recieving too many contacts from your Persons...please find as follows_

1 st - +[protected] saying verification dept. to know the person who has come do belong to your company
2nd - +[protected] saying Mr, Karthik but never pick the call (from help line)
3rd - +[protected] to know which person is coming for demo. (from shop keeper)
4th - +[protected] saying Mr. Vignesh the person who is going to attend (from 3rd no.)

And then Mr. Vignesh - saying he is not the person going to attend...his below staff will be attending that too by 8.00 PM and if anything else required please call me help...

Does this is what preferrable time you give to the customer...does customer has to contact this many persons for demo...do company is going to pay all the charges...do this is level of customer satisfaction you give...do this is your service level...

Really i would like to appreciate this... only one thing i can say that you will be helding 1st place for custmer satisfaction from back...

In short, if customer has to recieve any service from you is like reaching the peak of Himalaya's

Kudo's for your service...

your's sincerely,
Vijaya Lakshumi Agarwal H
Mob:[protected]

On shifting my family from Pondicherry to Chennai, One new Aquaguard Water filter was bought, fitted at the Pondy residence and the old one - Classic - Water Filter was dismantled and brought to Chennai.
About 40 days back, through helpline No.:3988 3333 a request for reinstallation was made by me. Every time I am assured that it will be attended within 48 Hrs. Not less than six times, I contacted the same number but to no avail.

I now regret for having bought three equipments of Eureka Forbes and am damn sure that neither me nor any of my relations and friends would go for any more purchase.

Let me see if the Company has the least courtesy of responding.

P. Radjaradjane,
Mobile:[protected]

I have purchased the aquaguard about 11 months ago. However, for the last one month I have been repeatedly complaining about the filter but nobody turned up. Ultimately I approached the Head office at Mumbai only then the engineer came and did not work upto our satisfaction. From that time the machine fillted with the wall is not working. We have to press it continuously only then we get water. After a lot of complaints no body has turned up.

I had gone to Malaika to purchase a water purifier. I had instructed them to show me a water purifier which will be useful for water coming from Sintex tank as well as to show Eureka Forbes purifier. The executive - Mr.Santosh suggested me a slim model water purifier but didnt tell me that the purifier body will be separate hung on the wall when the technician came to our home to install he told us that the body will be hung separate we told him we dont want this model & requested them to suggest another model then Mr.Santosh suggested me to buy Crystal model. I took home the same & the technician came to install the same when it was noticed that the purifier bottle was torn. I immediately called Malaika to change the piece but they did not agree to replace the machine & told once the machine is installed their duty is over & they have nothing to do with the machine. Then the technician told us that we will have to fix a booster for the water to come from the syntex tank. I called Malaika but Mr.Santosh was not ready to attend the call. Mr.Jaffar from the shop attended the call & said they cant do anything regarding this. They have cheated us. Because we had told them that we dont have 24 hours water supply & to suggest a water purifier which will purify the tank water. But this machine is not suitable for tank. I called Eureka also they say you speak with your dealer. In this situation what should I do ? Please help me in this.

We have taken the aquaguard yearly contract for maintenance. Till last month your service was excellent.
This month we called the service agent 5 times to do the annual service. Finaly the technician came today and serviced, but it is not working properly, now we are facing problems like leaking and the components are not fixed properly back in position.
Please do the needfull.
I am staying at the address mentioned below.

Sheena Mary
W/O Shaji Renic,
Bethel,
Near pullkopalam,
Thazhe chovva,
Cannanore 67018,
Kerala,
India.

You can contact me on my mobile # [protected].
Your attention towards this matter is highly appreciated

Regards,
Shaji.

Kind attn. Sr Manager (Sales) / Customer Care,
Dear sir, I have purchased a Auaguard classic Waterpurifier Sl.No. 2042610 from your Allahabad (U.P.) office in Dec 2008. At time of purchase I have been told by Sales personnels Vishal Mohan ([protected]) and Ashish Sinha ([protected]) that I will be given free life time service without paying any extra money as diwali offer. On his good faith I have purchased the product. (Being a defence personnel I would have saved upto Rs. 1200/- in case of purchase through C.S.D.)
So for I have not been given any cash reciept / sales invoice / service card by above personnels. So for I have not been provided any routine servicing. After enquring from service centre I got feed back that service centre has not yet been provided with my sales papers / installation certificates etc.
I made a telephonic complain to district sales manager Mr. sandeep Srivastava ([protected]), but of no use.
My complaint is that such bluufing / forged sales personnels should be taken on task so as not to sale the products by bluffing a customer and to get my all relevent papers and after sales service as wel

WE HAVE PURCHASED AQUA GUARD SENSA ON 01 09 2008. IT IS UNDER WARANTY. WE HAVE BEEN MAKING COMPLAINTS TO HELP LINE FOR THE SERVICE. EVERY DAY WE KEEP GETTING CALLS THAT IT SHALL BE ATTENDED TO DAY. MY COMPLAINAT NO: CN 81372922. IN VAIN I TRIED CALLING REGIONAL MANGER[protected] AND THE PHONE IS NOT BEING PICKED UP. THE LOCAL CONTACT (BARKATHPURA 27567185/[protected] THE PHONES ARE NOT BEING ANSWERED. WE FEEL ASHAMED OF CALLING REPEATEDLY HELP LINE . WE HAVE IN THEIR SITE:
CUSTOMER CONFIDENCE CENTRE
CUSTOMER RESPONSE CENTRE
WHILE SELLING THEY ARE AFTER YOU AND WHEN YOU HAVE PROBLEMS NO BODY BOTHRS. THEY HAVE STOCK OPTIONS. IT SHALL BE ATTENDED TO DAY POSITIVELY.
WHAT WE SHOULD DO WITH THIS COMPANY. TO TAKE UP WITH HIGHER OFFICIALS WE HAVE TO CALL THEM ON STD.
THANKS AND REGARDS
SRINIVASAN
REF: PRODUCT AQUAL GUARD SENSA
INSTALLATION DATE: 01 09 2008
UNIT ID: 8001579
PRODUCT OF EUREKA FORBES
FIRST COMPLAIANT LODGED ON 02 06 2009
TILL THIS TIME THERE IS NOT RESPONSE: 10 06 2009