Eureka Forbes Complaints & Reviews

Eureka Forbes — complaint of AMC holder

Dear sir,
I have purchased a eureka forbes water purifier in the year 2001 and after the expiry of warranty, i am entering into AMC with the authorised AMC holder of the company at K-Block, Kidwai nagar, Kanpur. The present AMC holder is giving lot of trouble and at times not willing to replace the desired spares required due to which my family is deprived of the pure water thus killing the very purpose of its purchase. Please instruct the AMC holder to do the the needful without any delay to prevent the damage is being caused to the company for its unsporting attitude.


Rahul Wahi
R/O K-Block , Kidwai Nagar, Kanpur(UP)

i am from thiruvannamalai.i had bought aquaguard ro-system before five months[protected].At first the filter gets repair now the adapter gets repair.I had bought this system because of the quality name of this company.I complaint many times to the concerned authority.They dont take necessary step regarding my complaint.now this situation seeks that this company is a very fraud company.If you dont take the responsible step i will surely go to media and news report so kindly take action as early as possible
no 607 idukupillayar kovil nagar,
kangi road, thiruvannamalai-606604

they are real

I am totally disgusted with the service level of Eureka Forbes. We have been calling them to send someone because there is absolutely no water coming through the water purifier. This was bought only 6 months back and falls under the warranty. Because the service is free, they have not been sending anyone.
I do not recommend that anyone buys any products from this company. We wanted 5 more units for various houses and apartments but we are going with some other people.
I called customer service at[protected] and filed a complaint which was escalated to 2 levels above and still they did not send anyone.
My in-laws had a worse problem. Service center people took 2 MONTHS to come and fix a small water leak in the purifier.

I Prashant Kumar Sinha Applied a product code EC-ACE i.e.Vacume clener through your Gorakhpur(U.P) Office through Advance Rs.1000/- cheque no.016268 Axis Bank, Gorakhpur Receipt No.214 /014395 on 08 feb 2010.
sir those ceque has been withdrawn by company but not delevered product till Date.
so pls arrange the delevery or if you not able delevery the product pls refund my mony asap.

DEAR SIR,
VERY VERY POOR SERVICE OF YOUR COMPANY .

FROM MOHINDER SINGH KHURANA
POCKET B 27 D GANGOTRI ENCLAVE ALAKNANDA NEW DELHI 110019
MOBILE [protected]

i had complaint 5 times but i do not get service for 7 months
warranty period is 1 year so shall you consider warranty after 1 year
thats fact it is not my problem related to service because i cpmplaint 5 times.
what should is i do? please suggest me.
i m very dissatisfied with your service.
my contecr No is : [protected]

Dear Sir/Madam

This is to your kind notice that we had paid Rs 8000/- on 27.06.08 for AMC of 3 aqua guards, Rec no is– 15164176.

AMC period from 27.06.08 to 26.06.11 when we were not in under AMC, your Engineer were used to visit once in a week & ask us if there is any problem, then generally next day they used tol solve the problem but now since when, we have taken AMC, your service is not up to the mark. For one problem we have to call up 10-12 times then also they solve the problems in 15 days.

For your under Notice From 15 days our machine is not working. Your Engineer’s informed us that there is no parts is available in your company.

We do not believe that Eureka Forbes is not giving proper services to the client.

Pls look this matter and reply us, otherwise we are sure that from 26.06.11 we will not renew our AMC and we will never purchased anything from Eureka Forbes.

Waiting for your reply as soon as possible.

Note:-this mail I sent on 27.07.10 on [protected]@eurekaforbed.co.in & on [protected]@eurekaforbed.com email. But till today I hv not get any response.

We call up to Mr. Sunil mbl no. [protected] & Mr. Santosh Patil

Every alternate days we are calling about repair the our all three aquaguards but daily they are replying as we are on the and reaching. Pls. let us know whether they will attend our problem or we can give the complaint to Consumer Court. We are sorry but we are fed up about your very poor services. At taken time we were under impression that we are taking aqua guard from Eureka Forbes and we will get good service. We were also planning to take 3 more high flow aqua guards from you but now we have decided that we will take these from other company.

from :
Bijis Hotels India Pvt. Ltd.
Dilip Teckchandani
General Manager
Contact No. [protected]
Email id : [protected]@gmail.com

Dear Sir,

We Own Aqua Guard. Now the problem is we need to change catridge of the aqua guard. We hasnt find the catridge in any service centres. So irequest you to helpout frm thz.


Thank you
K Yugandhar

AquaSure — Leakage of water from output system

Sir, I have purchase your product about one month ago. From M/s Garg Traders, Berkheda, Bhopal. The product which was delivered to me are damage product. In that relation i have compliant to your local service centre for repaire the product, but i am sorry to write you that after about 15 days your bhopal service centre are not response against my compliant. (A Lady Attend The Phone). Please do the need full and oblige me.

Thanks
Rajeev
[protected]

AquaSure — Breakage of carbon filter

The carbon filter broked out within 3 months of 1 yr warranty !
but the company franchise ADI ENTERPRISES at Indore refused to replace it and also to give his regusal in writing, and on top of all thier technician wanted to took it for pasting by Feivcol (!!!) without giving Receipt of part, in writing.

Dear Madam

Miss Anu Kotian

www.eurekaforbes.com



Subject: Complaint against your Product Water Purifiers Aqua guard Classic & Vacuum Cleaner



We purchased the Product Water Purifiers Aqua guard Classic unit no 6002997 & Vacuum Cleaner unit no 9062062 in the month of July 2009 & the Product warranty period 9/7/2009 to 8/7/2011.

In the between time there is no facility for free service & Checkup by the Eureka Forbes company against these products



Sales Man: Ajay pal Singh

Contact no-[protected]

Employee code-9027392



We request you to please to provide the facility as soon as possible either phone or mail we face a lot of problem against these products.



Address

Kalpana Bhatnagar

Qno-138, Type-3, Sector-3, BHEL, Ranipur Haridwar

As above mentioned

Near Park

Uttaranchal

Haridwar

Pin code 249403





With regards,

Kalpana Bhatnagar

[protected]

Mail written to pratima.[protected]@eurekaforbes.co.in, [protected]@eurekaforbes.com, [protected]@eurekaforbes.co.in

Dear Anu,

From
Ganesh Ashok Pawar and Sarika Ganesh Pawar
Bhandup West Mumbai 400 078
Contact no [protected] / [protected]
We have registered service request id 6d23363005ec on[protected], since there is no revert from your side. This is the first time I have bought something from Eureka Forbes, but with such a horrible experience, really will think next time for going for any other product with Eureka forbes in Future
Pls find details of my complaint as below :

We have purchase Aqua sure Aquaflo DX on[protected] from Unique Traders LBS Marg Bhandup West Mumbai 400078.OurSL no is BD[protected]. Installation done on next day by Eureka Forbes Engineer. On same day evening when we tried to start the machine Yellow LED starts blinking and no water coming out of same. Hence next day we called up customer care and register complaint for same, executive has not provided any no for same. Then some Engineer came and fixed the problem, but due to no water supply at that times my mother not able to check the water flow coming properly or not. When we have tried the same at evening we returned to home, we found there is water flow coming from back of the machine that is overflow happening due to some leakage while fixing the problem.
Next day morning even before we logging a complaint the executive came day earlier for fixing LED problem by default came and told my mother that while fixing LED problem he has broke some unit at the back of Aqua guard due to which leakage is happening and then he told my mother that he will fix the problem next day i.e. on 26th July 2011, but since then no one has visited to our residence from Eureka Forbes to attend the problem.
Meantime my wife Sarika Ganesh Pawar has registered the complaint with Eureka for same under complaint no.85408020 and instructed customer care specifically to send executive after calling to one o[censored]s and when either o[censored]s are at home. Since then we are awaiting call from Eureka Forbes executive to solve our problem.
Since we bought Aqua sure on[protected], we have hardly used the same for purpose we have bought the same. And it’s just lying on kitchen wall as showpiece. We have paid Rs 5000/- for purchasing the same, and since then its unused and very bad customer care experience since then from your Customer care as well as your Franchise Unique Traders, though we are being follow up for same continuously
Requesting you to look in this and either get us fresh new Aqua sure as this is some defective piece we have recd from your end or to refund us our Rs 5000/- we have paid for same.
Looking for some early revert and action from your end.

Regards,
Ganesh Pwar

Eureka Forbes Ltd — TELEPHONE SET NOT WORKING

DEAR SIR,
THIS IS TO INFORMED TO U OUR COMPANY HAS USED BSNL FOUR TELEPHONE CONECTION...OUR TWO TELEPHONE SET IS NOT WORKING FROM LAST ONE MONTH...I CAN DOING COMPLAINT ABOUT THAT MATTER ON UR HELPLINE NO 198 MANY TIMES BUT NO POSITIVE RESPONSE FROM UR SIDE.SO PLS KINDLY CHANGE THIS TELEPHONE SETS.OUR CONTACT NO IS 2223720, 2225669, 2232074, 2236485.

SO PLS DO THE NEEDFULL...EARLY AS EARLY POSSIBLE

This is disgrace for company like Eureka Forbes.

We have also written for our intention of acquiring a new water purifier and asked if there is any buy back scheme for any high end model. No reply so far when I expected at least an auto generated response/ acknowledgment.

Keeping our finger crossed. ( Prompt and satisfactory service provider is winner now a days),

i have also complained that the machine is not working still they say we will send the person i had purchased on 20 -8 -09 but within one month on 19 /9/09 The Machine stopped working i complained on toll free number was told that engineer will come within 48 hrs, but 86hrs have passed no person has come. is this the service of eureka fobes? I also called mr, Datta on [protected], he told me to complain on service centre i also called on service centre but the phone is engaged. so i am really upset and not receiving the water since friday 19/09/09. please do the needful and send the men.
Deepak chang
Chembur Mumbai - 74 cell [protected] ., 25206750

DEAR SIR /MADAM
I PURCHASED WATER FILTER TOTAL (NF) ON 31.12.2008. IT IS STILL IN WARRANTY
PROBLEM- 1 WATER FALLING FROM STORAGE TANK, WE HAVE TO SWITCH OFF ELECTRICITY TO STOP THIS. I
2 IN THIS MODEL COMPANY PROVIDE PLASTIC BASE WHICH IS TO BE CLIPED ON WALL AND WATER STORAGE TANK TO BE PUT, BUT 9LITER STORAGE TANK COULD NOT BEER THE WEIGHT OF TANK AND IT BEND THIS IS THE QUALITY PROBLEM AS COMPANY PROVIDE
TO CUSTOMER
AT LAST I REQUEST YOU TO SOLVE THE PROBLEM

I had written yesterday that yours is declining company. It has been proved again this evening. Some one called at 5.30 and said - since I had complained, they were coming. After waiting for two hours and 3 phone calls later they informed " ME " that my house was locked. Since I was waiting and had not moved from my home, I questioned them and found that they had gone to wrong address at Noida. This speaks a volume on the efficiency and alertness of the current staff employed by the franchisee. I am sure my next machines are not going to be purchased from Eurekaforbes and I will work overtime to share my experience with all my friends and collegues and relatives. I am in the sales line. I know dissatisfied customers like me, however small, are powerful. I have enough option of other brands.

Hope the powerful people at the top of the company will shift some of their focus from sale to service to existing customers.

My Address:
K.S.Rajagopal
plot no 111 sriayyappanagar
Ist main road
chinmayanagar
chennai-600092
mobile [protected]
044/24792467

I have complained on aquaguard not functioning since last wednesday (7/10/2009)
So far no service man has attended inspite of my repeated calls to 39883333.
This is happening for the 4th time.
I am on AMC since 20 years with you.Pl arrange service immediately.
Secondly please give us contact person, address phone no thru whom we can get our problems solved.
Ear;ier service was damn excellent.After introducing call centre it has become worse.
I feel like coming out.Pl improve service to encourage customers.
with regards
K.S.Rajagopal

Water purifier is not working properly. Complaint has been raised 07 days back (13/October/2009). Till date (19/October/2009), no action is taken on the complaint. After several times reminder but no one coming to our house for checking the machine.

Complaint Details:
Complaint No. : 55687178
Place : Delhi (Mayur Vihar)
Complaint date : 13/October/2009

My Address:
Vinod Grover
369-F, Pocket 2
Mayur Vihar, Phase 1
Delhi 110092
mobile [protected]

I have complained on aquaguard not functioning since last Tuesday (13/10/2009)
So far no service man has attended inspite of my repeated calls to 39883333.
This is happening for the 3rd time.
I am on AMC since 05 years with you.Pl arrange service immediately.
Secondly please give us contact person, address phone no thru whom we can get our problems solved.
Earlier service was damn excellent.After introducing call centre it has become worse.
I feel like coming out.Pl improve service to encourage customers.
with regards
Vinod Grover

I am sick and tired of your product "The Aquaguard"..
I have one request

please take it away from me.

I bought a Total RO for Rs. 14, 500/- on 15.10.09. From day one the machine has been leaking. On euro helpline I was told that it takes 24 working hours to attend to the complaint which means 3 days. This ia ridiculous especially with all the competition around in water purifiers. Moreover, a part of the machine's plastic was craked. The candle holder was scratched. I wonder whether this is a new piece or is it company seconds dumped in Ghaziabad. When they had to take the order, the sales people were at my beck and call. After taking the order and advance of Rs.2, 000, their was a phenomenal shift in attitude. I have cherished the company's products for over 16 years. But with this product quality and service, I have only one thing to say to Eureka Forbes "please take back this used and defective piece and please never knock my door again.

I have also cheted in Ro.After six month my filter is not working.Company says you pay 2400/-for new filter.This company is not fair.

we r also facing the same problem with total RO purifier.we booked request for service on sep 23rd '09. but till now nobody came, we keep on calling them.whenever we r calling they r telling they'll send service man the next day.we not even use the purifier continously for 1 month. is there any possibility to take legal action against them.

I highly agree to it that Eureka forbes is really bad in service. The products work fine but when it comes to reapair service they don't come. Its been a month, I want to repalce the broken pipe nobody has come. I have to boil the water & drink. The machine is under contract, then too ... They are very poor in service & irritating. Never buy anything form Eureka Forbes.

Hi everybody. I’m Rajesh from Varanasi (U.P.). M/s Eureka Forbes is not responding to Complaints. They are working like fly-by-night operators making a fool of all o[censored]s. I paid for Annual Maintenance Contract (AMC) for one year from 12.09.2009 to 11.09.2010 for Crystal Model Water Purifier of Eureka Forbes make for which I was given Invoice-cum-Receipt No.[protected] by their Varanasi Office. My machine is out of order since last 10 days. However, after making so many calls, machine is yet to function. Everytime I make a call, I get one more Telephone No. and get name of a new person. Some of these nos. are [protected], [protected], [protected] etc. etc. A novice visited twice but he was totally useless since he couldn’t set the machine right. I'm feeling cheated. There is no system of any Complaint No. Their website only speaks of Metros. If M/s Eureka cannot provide Service, while they are selling their products in non-Metros??? I am planning to go to Consumer Forum for these unethical trade practices and cheating. I request each one of you not to buy any product of this Company.
RAJESH TIWARI
Bungalow No.41, Officer’s Colony,
Diesel Locomotive Works
Varanasi-221 004
Mobile: [protected]

I bought it on 29th Nov'09, they installed it on 2nd Dec'09, from the day it is installed it is not working satisfactorily, well I, have got in touch with all possible channels and Eureka forbes service, till today I' find service person is yet to turn up

HiI have purchased Forbes springfresh RO system in month of 02/03/2007 fromthere distributor khanaa.asperthem eureks forbeswiltake careoftherafter sale services.in 09-010 i have taken amc bypaying3600inr.
now they have proomised todo4 services in it and change the candles once.
till it expire only 2 service is een done so farand they said theer tie up with eureka is no moreexisting so you have tobuy another ro of eureks or pay the amc again with change of bosy which cost me 4600 inr. this is cheating tocustomer and customerhve to sufferbecauseofthe same.

I purchased one AQUAGUARD TOTAL NF on[protected] paying Rs 14500 at Dehradun. To my dismay I found out that a faulty machine has been delivered. Three visits of service personnel were enough to shatter my aspiration. I was duly assured by everybody (The Sales In charge, The Services In charge as well as The Chief, Mr, Unniyal) of EFL Dehradun office that the machine will be changed within 7 days. Subsequently I was told that the model is out of stock and it will be changed in 15 days time. Then I was told the machine is out of production and will take few more days to change. Finally, I was aptly made to understand that the machine cannot be changed. I still continue to be haunted by that faulty machine and the curse of my wife.

Dear Sir,

I purchased one AQUAGUARD TOTAL RO MODEL NO 6019458 on date 19-12-09 paying Rs 14500 from your authorised frnchisee

250, Basant Avenue, 1st Floor, IMA Building, Race Course Road, Amritsar - 143 001.


[protected], 2211316, 3250522


at Amritsar. To my dismay I found out that a faulty machine has been delivered. Water is leaking out from many places in it.Two visits of service personnel were enough to shatter my aspiration.

Dear Sir,

I purchased one AQUAGUARD[protected]Model Mo.) on date[protected]paying Rs 14500 from your authorised frnchisee

250, Basant Avenue, 1st Floor, IMA Building, Race Course Road, Amritsar - 143 001.


[protected], 2211316, 3250522


at Amritsar. To my dismay I found out that a faulty machine has been delivered. Water is leaking out from many places in it.Two visits of service personnel were enough to shatter my aspiration.
MANJIT SINGH H.NO-7 OPP CENTRAL JAIL SARDAR NAGAR AMRITSAR [protected]

Dear Sir,

I purchased one AQUAGUARD TOTAL RO on date19-12-09paying Rs 14500 from your authorised frnchisee

250, Basant Avenue, 1st Floor, IMA Building, Race Course Road, Amritsar - 143 001.


[protected], 2211316, 3250522


at Amritsar. To my dismay I found out that a faulty machine has been delivered. Water is leaking out from many places in it.Two visits of service personnel were enough to shatter my aspiration.
MANJIT SINGH H.NO-7 OPP CENTRAL JAIL SARDAR NAGAR AMRITSAR [protected]

I have purchased AQUA GUARD TOTAL REVIVA WP SYSTEM on[protected].Tank was not filling was noticed on[protected] and complain was raised on[protected] and[protected].Service technician came and noticed one coil was not working and same was changed but RO PLANT was not started.Again he tried and told MEMBRANE may be defective.Older stand by MEMBRANE was changed and after 5 days again RO PLANT was not working.This feed back was given to AHMEDABAD higher authority for needful but sorry to say nobody is listening.Even after RO PLANT we are drinking normal water of 1100 to 1300 TDS.

aquagaurd total ro robo — aquaguard ro water filter not working

Complaint: " Water output is very slow; It takes about 10hours to filter 9litres as against 45mins normally done"
Customer No.[protected]
Complaint No. [protected] dt 12th Dec,2009.
No response to the above complaint in spite of frequent reminders to the helpline of eurohelpline till 27th Dec.
Again made complaint on 28th Dec ;
Complaint No.[protected] dt 28th Dec;
Request immediate attention.

Dear Sir
I purchased R.o water on 2.9.09.But after near about four months no body came to do the service after doing the complained to Mr abdesh in Moradabad sales man.I purchased this Machine from abdesh.i m surprised that how type persons are appointed in your company as a sails man, which do not understand his responsibility.This person sales man did not make our customer card after doing the complained to u on internett yesterday Mr sharma came to my house and he made the customer card and attend the service.u need like this person Mr sharma.I m very happy with his behaviour but dissappointed with mr Abdesh sales man.this was the duty of mr abdesh why he did not make my customer service card.my machine service was due on 2 dec 09.While it has been done on 28 dec 09 after sending my complained.In complained I wrote the name of sales man mr Manish but Now I m sure his name is mr Abdesh not Manish.


Regds
Deepak sharma
Cell no-[protected]

The services were very bad during last year but after change of local service provider there is some improvement and hope they sustain it as otherwise no body will go for service contract with Eureka forbes.

I have purchased the Aquagaurd Total ROBOT on 23/07/2008. Customer ID [protected]. I am totally frustrated because there is no one to attend the problem. For the first 1 year, it worked fine, the problem started last 6 months, I have never been able to use filter more than 2 weeks consecutive.

Since Dec 27, 2009, It has become even more pathetic ... almost everyday I call up the service centre and no one is turning up for service. one of the worst service centre I have dealt with in my life... they cheat/lie to customer saying the house was locked though there is someone always at home.

Sincerely .. Eureka forbes has cheated by selling a product which is worthless.

Dear Sir,
I had purchased your water purifier in sept 2009 and it worked only for one and half months and had failed to deliver water as promised. We are put to great hardship. I am working as a supervisor in Railways in a respectable post and this problem lead me to go in for literally begging from house to house for good water. We have stopped purchasing water from the water vendor who was delivering at my doorstep after installing your machine. Now we are fixed. My wife who is pregnant and carrying 5 months is also put to great hardship going in for begging for good water.
This problem I reported and now 3 weeks had gone. I belive had been supplied with faulty unit and still no response from your side.
I being a Central Official and leading a respectable life now approach your Customer Service people for an early rectification/ replacement else I may let know why I can't go in for a legal remedy.
Expecting an early positive reply.
Yours'
B. Ramesh (Customer Id- [protected])
Madurai. Tamilnadu, South India.

I purchased ro system of eureka forbes in march 2009. not even once service done. there is serious problems with the system i have made c ompaints more than 100 times there is response that the complaint wiil be attended within 24 hours nothing like that i am still contacting the service centre on tele 26109017 almost daily but in spite of assurance no body has attended the complaint, now i am left with no option but to approach consumer court

We have purchased total revaiva on july19, 2009. that purifier has been giving problems since it purchased. every time when it has given problem they [service persons] taken it for 3 to 5 days, once they taken for 10 days. but till now the purifier is not working i have complained to 39883333 on 15.01.2010, but no one has not come and rectified the problem. These peoples [Eureka Forbes] has not shown interest as they showed while sales their units[purifier/vaccums etc..].

Sir I m very sorry your service in vasai is really very poor . no body attained the complain from Vasai service center, It may be man power problem but ultimately your customer suffer with your products

I have one Aqua Guard Royale machine installed at my residence - 55- B, Shyam Nagar, Kanpur for the last about 10 years. I am taking AMC regularly. The company seems to be interested in realizing money only and not in giving service. Once I took AMC for two years but the company provided service for one year only. Neither they are ready to show the service card nor they compensated for the lapse. This year again they did not provide the six monthly service and when I reminded them, the service was provided when the year was completing. Now they want the AMC to be renewed. THEIR AIM SEEMS TO BE TO SQUEEZE MONEY WITHOUT PROVIDING SERVICE.

Dr. Ravi Jauhari

I have one Aqua Guard Royale machine installed at my residence - 55- B, Shyam Nagar, Kanpur for the last about 10 years. I am taking AMC regularly. The company seems to be interested in realizing money only and not in giving service. Once I took AMC for two years but the company provided service for one year only. Neither they are ready to show the service card nor they compensated for the lapse. This year again they did not provide the six monthly service and when I reminded them, the service was provided when the year was completing. Now they want the AMC to be renewed. THEIR AIM SEEMS TO BE TO SQUEEZE MONEY WITHOUT PROVIDING SERVICE.

Dr. Ravi Jauhari

I bought a water purifier in the month of Aug 2009 and lodged a complaint for service a month back.
After that I called 8-10 times and they told they send a person and that person dint turn up.

Service is utter poor.
A nonsense company which does not know how to keep it’s customers.
I suggest never ever buy a Eureka Forbes product.
If a company is so much irresponsible about servicing it's own sold products then think of the reliability of their products. How long they may last!

WE all did a mistake by buying their product.
Never repeat this.

Mahantesh

Eureka Forbes giving false promises for purchase of aquagaurd, such as free pipes and cover for aquagaurd, actually they dont supply.They are just selling their product and making us fool.

the service for my total nf is horrible they are real frauds.they compel u to take service contract even in warranty period.i[censored] complaint against the fraud u have to pay heavily for the fraud for they make ur life hell i[censored] have complaint against them n they make sure that no body entertain ur complaint...so u r left with just reminder to helpline later on they lie that u have refused to pay so they did not do it where as they dont even come to see the machine...horrible experience in service...STAY AWAY...DONT EVER BUY TOTAL NF AQUAGAURD OR ANY PRODUCT OF AQUAGAURD ESPECIALLY IN DELHI

dear euraka forbes,
my complaint is similar to that posted above. my aqua guard total RO is non functional for about one month. despite complaints no one has turned up. kindly direct your service engineer to contact on this Mob No - [protected]. location Raiwala near Rishikesh / haridwar/ Dehradun.

Yes, I fully agree as I am also one of the victim. Very bad service.

Arunkumar BN.
[protected]

I purchased an Aqua Guard Sensa Water Purifier on 05 May 2010 from the authorised franchisee in Patiala paying a cash amount of Rs 18, 000/-. Even before the machine was due for its first servicing ie on 05 Sep 2010, it developed problems. A number of complaints were registered by me and the technician who was sent to attend to my machine, to my surprise, knew nothing about it. He managed to open the system and struggled for good about an hour before he could somehow manage to assemble it again, without repairing the fault. Since that day, I have been continuously giving them calls and also visiting the office, but there has been no response at all. Not just that the product is very very disappointing but the after sales service is attrocious. The most interesting thing in the whole matter is that when I make a complaint, I immediately recieve an SMS on my mobile confirming my request number but two days later when give a call to the customer service desk with my complaint number, they simply deny having any such complaint and issue me another number. I am left with no other option but to go to the consumer court and media and raise this issue. Seeing the response from the company, I am not interested in continuing with the product. I want my machine to be returned immediately.
To all those people, who are planning to buy a Eureka Forbes product, it is my sincere advice that there are atleast a dozen more brands available in the market, at half the price and much better service. I have made a big mistake, I would request all of you to be careful.
SP Baweja
#241, Type IV Qtrs
Officers colony
DMW
Patiala

Ours is a comercial establishment. we had purchased one floor maintenance machine ( nilfisk LS 430) on 29th august 2009. It was worked well for one or two month but then after till now we are regularly getting complain that the entire body gets electrified when the operator starts the machine. we have got it checked several times by eureca forbes engineer but in vain.

Manoj Mishra
Deputy Manager
housekeeping department
habitat world
india habitat centre. Newdelhi.110003
[protected]
[protected]

one of our floormaintenance machine B 421 (nilfisk) is out of order for last one month. we have done several request to north jone head Mr Sumit Bedi but till now the machine is not yet repaired.

Manoj Mishra
Deputy Manager
housekeeping department
habitat world
india habitat centre. Newdelhi.110003
[protected]
[protected]

we purchased RO Total .8 April 2009 vide bill no.006984 receipt no.238. Anual contract no20357912 validty period 8 march 2010 to 2011. from first day it wasn't work properly many time we complain but after no body is there to see. after one year authorised service centre Guru Nanak Enterprises come over and raised 3660.00 Anual maintenance charges and not come back after. approximately two year passed we are suffering.

Riyasat Ali
11/1024, Aali Ki Chungi,
Saharanpur -247001 India
Cell [protected]

eureka forbes is a company going to the c the worst fall in reputation over next years, non-sense, the complaints are not addressed, their company personal are rude and misguided about the machines.
i have told my friends not to take eureka machines in future.

DEAR SIR/MADAM
I HAD PURCHASED AQUAGUARD TOTAL SENSA IN DEC 2009 FROM A-29 NIRALA NAGAR LUCKNOW, THROUGH MR KAILASH CHANDRA GOEL. IWAS GIVEN LIFE TIME FREE SERVICING OFFER.IWAS GIVEN CELL NO OF MR AJAY VAISHYA [protected]FOR ANY SERVICE COMPLAINT.
FROM LAST THREE MONTHS MYSET IS NOT WORKING.IHAD MADE COMPLAINT AT LOCAL SERVICE CENTRE, ROHIT AGENCY AND ALSO INFORMED MR AJAY VAISHYA.
KINDLY LOOK INTO THE MATTER AND EXPEDITE .
I SHALL BE GRATEFUL TO YOU.
THANKING YOU IN ANTICIPATION.
YOUR'TRULY
DATED-18.12 2010 DR P.K.SRIVASTAVA
3-AE-37 OBRA COLONY OBRA DITT SONEBHADRA UTTAR PRADESH CELL [protected].LANDLINE[protected] EMAIL ID [protected]@rediffmail.com

My Service request 84049129 logged on 18th Dec 2010, still not attended as on 21st Dec. Appointments fixed have not been attended by the service men, who are very slack on their approach and service. Complaining on the ccustomer care no is also of no help.. they want me to wait until the guy obliges me with his visit!!! Surprised such a big brand has such kind of people representing them and ruining the customer image. Not sure if this will ever be addressed.

Sapna Dey, [protected], Kolkata

i had purchased sensa model indec 2009. it is not working from last three months, inspite of several complaints lodged at rohit associates(local service centre) . mr a.k.shukla propriter of the shopadvised me to purchase any old model from his shopas this model is having anumber of complaints and is planning to with draw this model from the market in near future.contact no of mr a.k shukla[protected], [protected].
kindly get my sensa working as soon as possible.
i shall be grate ful to you.
thanking you in anticipation.
your's faithfully
dr p.ksrivastava landline[protected] cell-[protected] [protected]@rediffmail.com
address 3-ae-37 obra colony distt-sonebhadra uttar pradesh. pin231219

I agree with the complaints.Eureka Forbes has so many agents who do not work properly.They are incompetent and good for nothing people.I had purchased the RO REVIVA on the 17th of may 2011.I have paid for the stand also but the agent D.Patva has not delivered the stand yet.The installation guy came and went back coz there was no stand.I am facing so much problem of drinking water.I have complained 4 times but to my dismay no one responds.
I repent on my choice of Aquaguard.Istead I should have gone for KENT or Whirlpool water purifier.
Eureka Forbes should look after these agents of theirs and check their movements.And these people at the corporate office also do not listen.They donot understand our problem.
I live in Mumbai.If Eureka Forbes continues to behave like this then one person like me will spread bad words about them amongst my friends and family and they in turn will continue the same.

WE HAVE A NOVA WATER PURIFIER WHICH HAD BEEN BOUGHT IN THE YR 2002 AT BAREILLY. WE HAD BEEN REGULARLY GETTING THE AMC DONE THROUGH THE AUTH DEALER. SINCE I HAVE BEEN STAYING IN PUNE FOR THE LAST 5 YEARS, THE AMC WAS BEEN DONE BY "SAMIKSHA ENTERPRISES, SHOP NO A1/7 SAINAGAR, SATAVWADI, HADAPSAR, PUNE. ON 26 MAY THE REP OF THE FIRM CAME FOR AMC AND CHANGED THE FILTERS BUT COULD NOT FIT THE M/C AND SAID THAT HE WOULD AGAIN COME ON 27 MAY. THE NEXT DAY HE CAME WITH ANOTHER REP ANN TOOK THE M/C. TILL DATE THERE HAS BEEN NO CONTACT WITH THE FIRM O THE REP. I WOULD REQUEST THAT THE M/C IS DEL IMDTLY OR ELSE THE REPUTATION OF EUREKA FORBES WILL BE AT STAKE.

LT COL ARUN MALHOTRA
[protected]@gmail.com

dear sir,
we have complaint for this to the dealer before 7 days. their mechanic told us to come on monday 26-sept-2011 but he has not come and on his complaint list he has written complaint OK. now we talk with the dealer that he told to us that you can put the complaint against us. kindly inquire and do the needful as early as possible .the of the dealer noted below-
Auth.franchise:Home and Hygiene
34, 49, first floor, sant market, g.t. road, khanna
ph. : 227306, 504807,[protected]
Thanking You
Yours
Dinesh Gupta
mob:[protected]