Eureka Forbes Complaints & Reviews

i have purchased a water purifier of eureka forbes from big bazar on 16 september,and big bazar promised to install within 2 days.
till now no response neither from big bazar nor from eureka forbes.i have called both many times but i got only next promise nothing else.
it is really very frustrating.
and i am also planning for complaint in consumer forum very soon.

The water Purifier is under AMC with Eurosmile. On 17th September I registered a complaint that the water purifier is not working. Till date no one has come for the attention. My consumer code is [protected] under Eurosmile.
Daily I am giving ring to Euro Helpline and whoever attends the call says "will send the Technician today".
I don't know whetether people are taken for a ride in the name of Eurosmile and AMC

WE OWN AN AQUAGUARD WATER PURIFIER IN TRICHY .
THE SERVICE PERSONELL HAS NOT TURNED UP EVEN ONCE IN THE PAST 9 MONTHS . THOUGH WE CALLED SEVERAL TIMES THERE IS ABSOLUTELY NIL RESPONSE FROM THE DEALERS IN TRICHY .
SUCH A MISERABLE SERVICE . JUST A PIECE OF BULL FOR THEM

Respected sir,
I bought aquasure on 08/10/2008 from DARSHAN LAL & Co.,SADAR BAZAR,KAPURTHALA,PUNJAB,INDIA-144602.I faced several problems in AQUASURE within one year.I made contact at local maintenance centre-[protected] and SHOP-[protected],but no proper maintenance was done.Therefore,my AQUASURE is still not working.Please help me. Thanks.
My details-
1.NAME-PRAWIN KUMAR
2.ADDRESS-Q.NO.1032 D,RCF,KAPURTHALA,PUNJAB,INDIA-144602
4.MOB.-[protected]
5.E-mail [protected]@yahoo.in
6.PRODUCT-AQUASURE-WATER PURIFIER
7..SHOP- DARSHAN LAL & Co.,SADAR BAZAR,KAPURTHALA,PUNJAB,INDIA-144602
8.NVOICE NO.-6464
9.DATE OF PURCHASE:08/10/2008

I have purchased acquva guard from Eurakaforbes every six months carbon has to be changed but after a laps of 9 months they did not come for service D.Ashok cell No.[protected]

I had paid cash of Rs.3215/- i.e. Rs.2700/- for 3 year's AMC from[protected] to[protected] & Rs.515/- for Iron Purifier Catridge to their Technician Mr. Baliarsing (Mobile No.[protected]) on dt.[protected]. After that the required service for changing charcol and putting iron catridge as per their AMC have not been carried out by the technician till the time of writing this complaint. Whenever contacted over mobile to the technician or their Bhubaneswar Office over telephone No.[protected], they replied about non-availability of parts. It is strange that Eureka Forbes is not able to provide service to the customers after receiving the full amount towards AMC on the pretext of non-availability of parts in a city like Bhubaneswar. Today also I have contacted the technician at 10.00 A.M. who told to reach at my house within 1 hour. But, I don't know what kind of watch the Eureka Forbes company has provided to him, still 1 hour has not been completed though it is now 10.40 P.M. in my Indian watch. So, it is requested if they are unable to provide the required service, refund my money honestly and immediately as I don't want such type of careless service.

Dear Sir,

You have proved that you do not have any control over your local offices and you have also shown your helplessness in attending to customer complaints.

I had lodge complaint on[protected] stating that booster model water purifier is not functioning properly.Your authorised service center "Vishwa Services Kolhapur" are after us for giving them AMC @Rs 2000/- p.a.They say life of booster pump installed in aquaguard is just 15 months.

As there is no response to my complaint dated 22 Aug 2009 you have proved having no control over your subordinates.

The day water purifier totally stops functioning ,best course is to throw away in garbage and rectify the mistake by purchasing water purifier of any other company viz.,KENTS,USHA etc etc...

Mahesh M Samvedi
Kolhapur(Maharashtra)

My complaint no. is[protected] for dated 03-09-09 and 81875698 for dated 10-09-09. We have paid Rs-3660 for annual maintainance contract starting 28 AUG 09 but till date there is no response from there side, when their persn should have visited by 29th Aug 09 itself for the service. Many times we have called in call centre for complaints and many times to Mr. Pawar (customer executive). (Tel No. are [protected] ,[protected] but no response.We have experienced this company as a very bad service provider.We need help or we need our money back.

Respected Sir,
I am a customer of eureka forbes ltd co's product since 5 years. I have water filter , I have vaccum cleaner and an iron cleaner in my bathroom also, I have done the A.M.C. for the period from 22/06/08 to 21/06/10 to an authorised service centre near by my house. The name of the franchiser and his office address is as follows :Animesh Nanda, 595/1 Ramgarh, Kolkata - 700047. His office phone no.is[protected] and his mobile no is [protected]. From 22/06/08 onwards I have got only 2 (two) services,instead of calling he never bother to send any technician, then also we were pulling on but the worst happened at yesterday (7/09/09) when the technician repaired my I-nova machine then after 3 hours it didn:t work. I lodged a complain to Head Office Kolkata,(those who can transfer the call) at night 8.30p.m. by voice s.m.s. at helpline no.39883333.and again in the morning today(08/09/09) at kolkata and Bangalore also. Mr. Animesh Nanda talked with me and assured me to send immediately the technician, again I contact with a technician of his office at 3.35 p.m..about the service,because I have a child and we can't drink the running water of this area, but nobody came to my house to repair the machine till now, when I called at 9.10 p.m. to Mr.Animesh Nanda,his way of talking is so poor and nonbothering which is really a shame to Eureka Forbes Ltd. THe whole day I purchased Rs 150/- bottle of drinking water instead of an A.M.C. holder. I can't understand how this type of person gets franchisy for servicing to the customer.? This is shane on your part, now I don't want any more service from that person ,you please change the service provider or do some needful. What should I do for that? should I go to CONSUMER FORUM to get a Consumer Protection as per their law ? As I am an ex Air force personal I don't want to connect myself this type of irresponsible person. Please look after this matter as early as possible, and don't put any black spot in the fame of Eureka Forbes like comapany.
Thanking you,
Subrata Bhattacharyya

My details is as below:
Subrata Bhattacharyya
1/40, Netajinagar, Ground Floor
Kolkata- 700092
Mobile No.[protected]

Note; This machine and A.M.C has taken on my wife's name . Her name and mobile no is Susmita Bhattacharyya , [protected]

I would suggest Eureka Forbes not to mock at loyal customers who have purchased a water purifier worth ( Appx Rs20000). Its been 7 months, the water purifier is not working.

After repeated calls to the service centre (almost 20-25 times), one service personnel came and dismantled the system. I believe he has no knowledge of the system. I believe he just came to tamper the system and finally say that, the entire circuitry has to be replaced. We were informed that, it would be replaced within 2 days. The service personal also called his office to confirm the same.

Its been nearly 3 weeks, we are using only bottled water priced @ 35Rs.

No updates from the service center, and even if we call them they inform us it would take another 3 days.

We would like Eureka forbes to recall their machine and stop the production for such a poor quality service oriented product.

Words cannot describe how we feel towards the product & their service centre. Is it possible for us to sue Eureka forbes legally and take action against the following service centres
Chennai IV
No.6, III Floor, Seven Star Complex, Ram Doss Street, Krishna Puram, Ambattur,Chennai - 600 053.
[protected] / 26584682 / 26584683

Chennai I
NEW NO: M-73,OLD NO.M-1, 3rd AVENUE, ANNA NAGAR EAST, CHENNAI - 600 102.
[protected] / 26193635 / 26195750 / 26195751

We purchased Eureka forbes water purifier just 02-month passed, the below is my complain for service.

Their service has found extremely poor, we are regretting for purchase of your product as being cheated, we didn’t receive complete product/accessory during installation, Their people partially installed the product just so called to run the system and now we are suffering, we have given more than 1000 telephone calls by wasting more than 1000 rupees in telephone and time but nobody is coming here to look after, this is the best service I am receiving for paying complete money for their expensive product, I have no more bad words to express my feeling about their service and so we don’t have trust on these cheaters to keep any kind of relationship.

Now hence forth I request for further options as below to go for.

1) Either they should take back this product with refund my complete money along with interest + my expenses of telephone lump some 2000 rupees etc.

2) Or come to my home immediately within 02-days and installed what is missing + pay my telephone bill lump some 2000 rupees.

Now we are scared and want to come to some result.

Please reply me at the earliest clearly indicating what you want to like to do.

Thanks,

Kiran Singh

F-855, MIG, Gujaini,

Kanpur (Uttar Pradesh)

Pin Code: 208022

We ordered euureka forbes for aquaguard total sensa miodel on 24.08.2009.Dy.Divisional sales manager Avigit ghatak personaly taking order and they delivered instrument on 26.08.2009.mr. avigit ghatak assured that they fit the water purifier on the wall but today 5.09.2009 they dont gave response properly.Sales representative name is rajesh Mishra and his code no. is 9001124.I have received only receipt silip. My address is Mrs.Renu Singh Q.No.16,Nirman Parisar,CPWD colony,Sector -7,Vidhyadhar Nagar,jaipur

RECENTLY I HAVE TAKEN COMPREHENSIVE MAINTAINANCE CONTRACT FOR THREE YEARS.
BUT UNFORTUNETLY I AM GOING THE WORSE SERVICES I HAVE EVER FACED IN MY LIFE SINCE 5 DAYS THE AQUA GUARD IS OUT OF SERVICE EVERY ENGINERS COME AND THEY FIDDLE WITH THE MASHINE BUT THEY ARE NOT ABLE TO UP THE MASHINE.
MR SHRIKANT THE HEAD OF SERVICE NAGPUR REGION HAS PROMISED ME THAT WITHIN 2 DAYS HE WILL TAKE CARE OF BUT NOR DID HE SEND ANY ENGINEER NOR HE HAD THAT COURTSEY TO GIVE ME CALL EVERY DAY I HAVE TO PURCHASE BISLERY BOTTELS
ITS VERY DISGUSTING AND ANNOYING

Sir,
I had bought a Aquaguard Cllassic water purifier from M/s Himanshu Enterprises , Ballia (Uttar Pradesh) in 2007. My Aquaguard is not working since 2 month .After repeated complain finally their representative came to our home but did not able to make it in working condition.Actually their staff is not trained .When I saw that their representative will not be able to correct it , then I take my aquaguard to their Shop for repair.So many days has been gone but till now they did not correct it.
It is my humble request to kindly look into the matter so that I can get my Aquaguard in running condition.
My phone no is [protected]
Thanking you

Dear sir,

I purchased an Aqua Guard BLu-G Sensa model on the 7th of August 2009 in Chennai from the dealers and from the day of installation it is not working. What I mean is they have dumped a defective machine and charged me the full amount. The machine has not even been installed properly but just the pipe connection made and left on the table top even though I requested them to fit it on the wall. .
When it was pointed out that there was no water flowing and the LED was flashing The man told me an engineer would come and rectify. After that till today(28th aug 2009) almost 20 days nobody has bothered to come even though I have called the helpline many times.. They give the same standard reply like parrots that the problem will be attended immediately.. I have rung up and so many times that somein customer care even recognise my voice and are downright rude and slam the phone down.
If this is responce to new machine i wonder what future maintenance can be expected from them

we are suffering from problem of water filter, that is pure water is not coming but waste water going out and over flowing of water from tank of filter .For this we called many times to bellary head office that is number is[protected]/ 266916 and called from [protected] and we have recording system in our mobile and we recorded all calls . but they didnt react anything

Dear
Sir/Madam,
We own Aqua Guard Reviva RO Water Purifier and have register a complaint with EFL DIRECT EURAKA FOBES LIMITED, Surya Kiran Towers, Secunderabad-03, #[protected] to 363.

Now over 60 days the water has started overflowing from the storage tank and inspite giving a complaint the serviceman are not responding.

The actual problem is the overflow of water from the storage tank in the purifier but the serviceman are telling to replace the tank.

So can u please see that the tank is replaced or reply to the complaint immediately.
thanking you.
V.Srinivas Rao,
plot no 172,
ravi colony,
mahindera hills,
secunderabad-26.
mob-[protected]

Dear Sir/ Madam,
We have purchased your newest product Aquasure- Platinum recently. As you know, "n" no. of water purifiers from all reputed companies are available in the market. But we've been using your products since 10 years. that's why we opted for it. But now it seems that your company only wants to sell the product. you don't want to do the installation. we had been trying for a week now to get it installed but nobody came even after repeated calls (at least one call per day) for last seven days. the call centre people can only provide request id no. but they are clueless when the service will be provided. they just promise that it will be done today or tomorrow. since 19th August 2009, neither your today has arrived nor tomorrow has dawned. we do not expect such a shoddy service from you. i don't konw whether you will pay attention to this complaint or not. from this experience i can only expect no responce from your side. but i can promise you one thing that i will make sure, none of our friends even think to buy your products.
Thanks for everything you failed to do.
Yours truly,
Dr. Gauri Bhagwat.
Amitabh Bhagwat.
Thane.

Dear Sir,
I purchased a Total RO water purifier system from Mr. T. Jayakumar ( Cell:[protected], Head Customer Response Center, Eureka Forbes, New No. 8/88, Ground Floor, Valluvar Street, Pallavaram, Chennaia-600043, on July 23rd, 09, & paid Rs. 13500/= (+ my two year old Aquaguard ) from my City Bank Credit Card on same day. Next day I received a pack from Eureka Forbes & got installation on 26th, 09. Right from the first day machine was not working properly. I immediately contacted Mr. Jayakumar & next day one person came from Eureka Forbes & tried to solve the problem & informed that filters of this new machine are not working. I tried to contact Mr. Jayakumar on his cell but his cell was switched off. From that day till today, I am waiting to get his cell working. I made phone calls to several Eureka Forbes nos.[protected], +[protected],[protected] / 26584682 / 26584683,[protected] / 26193635 / 26195750 / 26195751,[protected] / 55517567 / 55517568 / 55517569,[protected] / 22301153 / 22301154,[protected] / 55719441 / 55719442,[protected] / 55712566 / 55712567, 22265355, and Ms. Anu –Kotian –[protected].) & send several mails ( mail ids: [protected]@eurekaforbes.com, eurekaborbes.com/contact-us, [protected]@eurekaforbes.com, ) but I have not received any response from Eureka Forbes. My machine is not working & I am not getting any response from Eureka Forbes. I request you to please take this matter seriously & do the needful.


Hope for a quick action,
Dr. Dharmendra Misra
139, 6th cross road,
Balaji Nagar,
Selaiyur,
CHENNAI-600073
+[protected].

I bought aquasure 1 month ago. I was given a 1 year warranty. Suddenly the filter has stopped filtering . Nothing is getting thru. I cleaned the cartirigde thrice still no impact.
The retailer Anjali Distributor, Pimple Saudagar is giving me false claims about changing the candle etc..

How can the candle be efffected in just1 month. This all cheating the customer...
I am not sure if Aquasure of eureka forbes is doing anything about this product.

I want some quick action to be taken on this. My complete Family is drinking unpure water from last 2 days.

-Shobhit
[protected]