Eureka Forbes Complaints & Reviews

Eureka Forbes has been seen to be providing increasingly abysmal customer service. The company is also completely apathetic towards customer experience. Too many customers have suffered and it is time the company righted itself. We are initiating action to make this company aware of its responsibilities. If you have had a bad experience with this company write to [protected]@yahoo.com.

I had given complaint for routine servicing of aquaguard inova total model on 12th-Nov-09.But till now no body has attended the complaint.During selling your agent gives call at every 6 hrs,but during servicing nobody attends the complaint even in 6 days.If this is your policy then it is ridiculous.It is better to stop provide servicing.

This is the story of Bellary Distict ( Karnataka) servicing center.

Hi,
I have been a customer of Aquaguard since they had launched their very 1st model of water purifier.
In 2007 I had changed the machine & bought Aquasure Ivory model form a vendore at Borivali west Mumbai-92.

The machine started giving problem within warranty period itself. Now its has breakdown again.
I have registered a complaint with at the helpline no. [protected] on 7th October 2009 bearing complaint no.55609059. No body attended to my complaint till 2 weeks, then after a repetitive complaint on 24th Oct 2009 (spoke to Harish at Helpline), somebody from Malta Entp.(service Agency of AquaSure located at Borivali E, near National Park, Mumbai) turned up & said the machine is having PCB problem & needs to be replaced. But they didn’t had the PCB in stock so he went back saying will inform us when they have it in stock.
I called at the helpline again on 31Oct09 and I was promised somebody for sure will attend to my complaint. I waited for a week again & called up again on 7th November (to Nikhil at Helpline), after this call I got a call from Ms. Keshmira of Malta Enterprise. ([protected], [protected]) saying they don’t have the PCB but they will arrange one by 11th November. No one either contacted me or attended my complaint till 11th Nov. I waited for couple days & called up Keshmira on 14th Nov, she started bluffing that she had the PCB ready by 10th & she called me but I denied getting it fixed. We had an argument that she didn’t called me & then she banged the phone down.

On this I called up the helpline again (spoke to Mayur) today on 14th November 2009 & explained him the full story, he told me to speak to Yogita ( at [protected] / 204) but no one is responding on the phone.

It seems either the models produced by Aqua sure is of THIRD CLASS quality so much so that it pops up with technical problems frequently and on top of that they don’t have proper servicing centre/agencies or people to talk politely to customers.

Its very pathetic & poor of to expect such kind of after sales service & product service from a reputed company like Eureka Forbes. I am starting to loose the hopes & faith I had in Eureka Forbes & may be have to seek help of some private agencies (like Robicon Services at Kandivali west) who do the maintenance work at much lesser cost & with prompt response.

14th November 2009
S. Ghosh

Kind Attention: General Manager, Service
Eureka Forbes( Water Purifier)

Dear Sir,

My Total RO is giving more TDS that the specific limit:

1: Input water TDS: 426

2: Output water TDS: 330


I have contacted to RM/AM Kanpur but no corrective action so far.

There are repeatedly problems in my RO system. We are getting very performance from the apparatus and executives as well.

Kindly look into the matter and arrange to rectify the problem at your earliest.

Thanking you,

Yours faithfully,


Jawahar Lal Vardiya
MIG-29, Sector-I, Barra-VI,
Kanpur

Mob: 0-[protected]

I am having water purifier model Aquaguard Classic. Three months ago at the time regular service the engineer told that there is a need to replace the Chambers of water purfiers so complaint the service centre immidiately. I contacted around 20 times to the service centre (RAM NAGAR DELHI-110051) and also lodged many complaints to central complaint help line but nothing moved. Finally the local service centre lady told me," sir, abound 16 cunsumers is waiting for chamber replacement, and they have contacted the regional office also but all in vain." Here I want to brind in notice that why the compay is accepted money for three year AMC in advance when they are unable to supply spare parts.

On 03 Nov 09 i bought a RO plant .Since then the output of water has the very less TDs value (i.e 24 PPM and the water taste is not sumptous.I made several call to the service representive but he simply vanished with the cheque leaving no trace of him.Past four days we are trying to call him but to utmost unprofessionalism he doesn't even bother to receive our calls.

i had purchased a acquvaguard water purifier and had AMC for two years every six months carbon has to be changed i phoned to the company for changing the carbon but the company is not responding after a lapse of one year the service was very wrost. 3/247 gopala krishna colony, krishnagiri - 63 5001 cell No.[protected]

I have lodged a complaint no 82080307 on 26 Oct 2009 on company's Toll No 3988 3333 for refund of AMC amount paid for old waterpurifier which was later on exchanged with GOLD NOVA new purifier.I was advised that the same shall be adjusted against new purifier AMC but for that separate payment of Rs 1450 was made by me and I was informed that Rs 1000 will be refunded independently.

Location: Jamshedpur. Address: K3-118,Telco Colony. Pin-831004

I have a AMC on my aquaguard. It is due for renewal this month and I had called Eureka Forbes representative for this renewal purpose. A person came but neither did he renew the AMC nor did he do the complete servicing of the aquaguard. He said that PCB was defective and needs to be changed. Please make a seperate complaint. Meanwhile he opened the power connection of the set and left saying that he would come back the next day and complete the servicing as well as the renewal of AMC. I also made a seperate complaint as desired by him to the Eureka forbes office about defective PCB. 3 days have passed. Neither the person who came for AMC renewal nor any other person has come to attend the set which is lying inoperative during this period. Repeated reminders each day in the morning has not had any effect.

This is simply unacceptable in the present age of cut throat competition where customers have many choices before them. Also aquaguard is related to drinking water which I need not say is absolutely essential commodity and cannot be played around with.

I was considering to upgarde my model with some other model of Eureka Forbes. But after this experience I have decided to neither renew my AMC nor upgrade. I will switchover to some other company product. I would like to emphasize that Eureka Forbes service in Jamshedpur is one of the Worst possible and at this rate Eureka Forbes is certain to be wiped out of the market very soon.

We purchased Aquasure Platinum in Aug 2009, thinking that it is good company and we will have hasslefree service. But within 2 months products failed and stopped working. For lastt 2 weeks we are spending 150 every day just to get bisleri bottle thinking product will be repaired today.
Everytime we call customer service, standard answer is that person will be their by evening. And when somebody show up after 13 days he can not repair it. They promise that they will fix the problem but nobody take care of the issue. I am dealing with Thane service center and talked to people named Somshankar and Prasad. They just do not give any service just keep making false promises. The worst service I ever seen.
Eurekaforbs should be ashamed of this kind of products and this kind of service. Tonight I am going to get a new filter since I lost hope in this company and their services completely....

...
i had buy a water purifier/aquaguard from gwalior(MP).. with this address- Sunil Kumar, BM 511Deen Dayal Nagar Gwalior. but now i sifted in Etawah (UP) address- manoj kumar vivek vihar colony, desarmahu road. Phone no.[protected] and i want to change my address for home service of water purifier.. so dear please submit my complain. and plz come soon anyone at my home for doing service of water purifier...

WE HAVE PURCHASED ONE AQUAGUARD I - NOVO WATER FILTER CUM PURIFIER VIDE INVOICE # 11267 DTD 19/10/2004. UNIT SERIAL # 2022874 WE HAVE GIVING AMC REGULARLY TILL DATE. OUR M/C IS UNDER AMC. PAID LASTELY FOR 2 YEARS.

WE HAVE COMPLAINED ENGINER ATTENDED BUT THE JOB WAS INCOMPLETE. HE SAID SOME PART IS NOT AVAILABLE. ONCE IT IS AVAILABLE WE WILL CHANGE IT 2 WEEKS AGO. TILL DATE NO RESPONSE.

PLEASE HELP US. ASK TO COMPANY TO REPLACE THE UNIT. IF THEY CANNOT SERVICE THE OLD UNIT.

# 2551676 / [protected]

Sir
i registered my complaint for service on 28.10.09 and even after 5 days no one has attended to the service.The product is a new one and is in warranty period.Infact i made several calls in this regard to your customer srvice number.my customer no is [protected].If your service personnel takes 5 days for attending to the service complaint,then what is the use in holding your product.I find lot of defficiency in service now, compared to earlier years,as i have been using your product from the date of introduction of water purification system.hope u will take proper action in this regard?
ramadoss

Dear Sir,
I have already buy your products Aqua sure with power boiling model.This is bought from C.S.D
canteen on the date 29/03/2009.The person who came and fix it he told me that every six month
the filter should be changed.Now its already more than six month but no one called me up or no
one came to fixed it.Kindly please inform to change the candle from the filter.Thanks if it work
from this email.

Dear sir/madam
I had purchased aquaguard from your representative Gaurav on 20/04/2009. Bar coded sticker number is[protected]. Recipt number is 009737/206.
At the time of purchase he had promised to bring life waranty card within 2 hours. Since then I am regularly calling him on his number [protected] and he always says that he is busy. Kindly arrange for the waranty card as soon as possible.
regards
pankaj saxena
[protected]

After one moth of installation of the Electronic Door Locking System ( Kocom ) it is totally non functional.
The service support is worse than horrible. They have some smart guys who are good at lip services only, mostly they are incompetent, always try to find a way out to procarstinate the job. for more than a fortnight we have been waiting for rectification, there is absolutely zero response.
They are totally unreliable. If somebody is eager to buy some high priced junk item, may please call Eureka Forbes direct salesman - because in this regard they are ther best.

I bought a dry and wet vacumm cleaner from Eureka Forbes, under the life time service guarantee, where demonstration was claimed to be provided on the spot but they have not given the demonstation even after two weeks of several requests / reminders to their corporate, customer care and service center. Even I asked to return the system and refund my money but they do not respond.

This is highly disgusting, pathetic, ill business ethics and the breach of TRUST.

I suggest the innocent people of India that please do not get trapped into their wrong commitments.
I am bound to proceed with the legal solution against my busy time schedule.

Thanking you.

I bought AQUAGUARD INTEGRA-7 (sl no[protected],BCODE-12231,Code:INTGRANF, almost 2 years ago.This machine has got the same problem o[censored]V radiation bulb getting fused, that is persisting since a long time.I complained many times to aquaguard service centers but their technicians have failed to rectify it.The same problem reoccur every after 15 days.There, after sale service is worthless.They don't turn up even after 7 days after receiving the calls.Moreover they have taken yearly after sale service subscription but the machine still have the above specified problem.

I and my wife, are old enough to get our job done by making endless complaints.I want my money back or get a new machine from some different company.Please note address for further correspondence-

75,Raja Naba Krishna street
Kolkata-700 005
Ph[protected]
M-(+91)[protected]

i have purchased ureka forbe water filter and i have taken a m c from your rajahmundry (a.p) branch from 8 years each and every time your service boys not rectify the defects proper or in time. this time also i have given a m c my water furifier but at the end of the amc 1 service was remain no body was presented eventhough i have given somany complaints at your supervisers frin 6 months. how can i give amc this time. so i request you kindly send your mechanic and do last service. then i can give you amc.
my cell no.[protected]

Hello, We bought Eureka Forbes Reviva Water purifier. Sales person from eureka forbes which bring that machine change our original High TDS membrane from Low TDS membrane and that too too year old membrane. After only 4 months water quality became so bad it is hardly drinkable. After one month calling they sent some service person who told us that sales team made us fool by fitting 2 year old membrane in out new aqua guard filter and keeping our new one. Also we come to know from source that they have sale us new filter over 2500 more costly from original price.

Now when I am calling them to change membrane they are saying they wont and not picking up phone any more can some one look into this matter please?