Eureka Forbes Complaints & Reviews

I took 3 year AMC for aqua flow of eureka forbes on 29/09/07, Receipt number AG96B14764604, customer code 12596496. In general for every six months for service the customer care person should come by default but even after i complain they are not responding. The contact numbers given to me are [protected],[protected],[protected], [protected] (manager deepank - hyderabad). If i contact by phone the response is poor and non sensical answers...

I purchased the RO System of Aquaguard, which was well known due to it's service but my personnel experince with the company is very bad. There is no Service after sale. No any service personnel came for the service during one year. After one when my RO System is not working properly, i contacted to the Customercare Service (Complaint No.[protected], but even after more than one week no service engineer reached to attend the complaint....

We have registered our complaint in the service center of bareilly for a number of times but no one is coming to check out the problem.
Details:
model -classic,
customer code -2486,
unit sl.no.-4262
we also have insured our model.every year we ay them so that in need we can get service.but now they are not listenening.pls take action as soon as possible.
with regards:

PARUL SAXENA...

Dear Sir,

I had purchased one water filter from EUREKA FORBES LTD. couple of years back and there after I have made AMC with them after my warranty period.
This year too I am having AMC with M/s. Arindam Neogi (Francisee of Eureka Forbes Ltd.), Code No.-1367, 56/G Bidhan Nagar Road, Kolkata-700067, Phone:[protected].

Almost a month back one of their service person came to our house for Annual servicing...

I bought Eureka Forbes Aqua Sure model 18lts.in May 08.There was some problem in filter so i lodged a complaint on 24 oct 08 and after that i have called atleast 5-6 times but there is no proper response.I have two seperate complaint no. I am always assured that the technician will reach in two days but so far till date no service have been provided.The company is a failure in after sales services
....

I had purchased a Euroclean Wet and Dry Vaccum cleaner from Eureka Forbes through a representative named P.Suresh, chennai branch on 15th September 2008. At the time of Purchase, he had promised us that the original invoice/bill would be couriered within 7 days and at the max 15 days and would be despatched . Apart from this, he had promised to give us the kit bag as a compliment under the scheme for that period. It is since 2 months and...

Dear sir, I am having Eureka Forbes Nova water purifier since 2001 and the product is continuously under AMC till date (upto March 2009, I suppose). The product has been purchased in my spouse's name K. USHA and our residence is at "C-2, First floor, Malles Roy Enclave, New No.7, Central Avenue Road, Kodambakkam, Chennai 600 024. Phone (Res[protected] and mobile no.[protected]. While upto 2007 the service by the franchisee was...

Sir,
We were sold a water purifier from Aquaguard Robot model - the sales person promised that the machine would clean any type of water quality and make it pure. After 2 months o[censored]sing the model it started giving me problems - the water does not get filtered properly and the machine does not purify water. The water does not even come. The machine gives trouble every 10 days. The service desk does not respond properly and i have...

i have purchased the AQUAGUARD RO SIlver for the price of 13440/- on 20th august 2008 at kanpur, U.P. from last one month it is observed that the purchased AQUAGUARD water purifier has water lifting problem. We complined nearly 5 times to the customer service but till now no one from service centre had come. we are really dissatisfied with the product. So i request M/s AQUAGUARD please send the service person at the earliest to the address...

i had purchased eureka forbes aqua guard gold nova around september 2008 from sales rep Mr rahul tharoor, by cash payment. i forgot to insist on cash recpt from his thinking i would get the invoice from the company after getting the delivery of the machine. but till date Neither Mr rahul nor his superior Mr suresh Kelade has obliged to heed my request. instead they demand a recpt of payment from me which i havent got . Mr suresh Kelade cell...

Despite of various complaints at phone number[protected] and[protected], my complaint is not being attended. Its over a month and they are still saying that pasrt is not available. I have even offered that I will buy the pasrt from outside and will give to them for repair but they are saying that they can not change the pasrt purchased from outside and if I will get it repaired from a outside vendor than the AMC will lapse. Height of...

we had purchased a eureka forbes aqua gaurd classic and aquagaurd hi-flo. and for the last 4 months they are not working and we have tried to contact the local aqua gaurd technician for the repair but to no avail. he is not responding and whenever we call him he says he will come but he does not come. so i request you to kindly look into this matter and reply me as soon as possible....

PAID SERVICE PERIOD FROM 17/09/2007 TO 16/09/2009 TO THE AQUAGUARD MODEL-XC AT AURANGABAD(MAHARASHTRA) SERVICING CENTRE BUT NOBODY IS ATTENDING THE SERVICES ON EVEN CALLING THEM. SO PLEASE WARN THEM TO ATTEND THE SERVICES AS PER THE AGREEMENT....

sir,
i purchased alaram securtiy system, customer number is 2184 for past 20 days it is not working, i given a complaint to chennai office through phone more than 20 times, but no respond is there, then i call to the service engineer e. muthukumar but nothing happend, Iam regret to say that no proper sevice is given by company after sales.
so i request to do the need full. This was supplied through Mr. gajendran.M customer...

AS PER CONTRAACT RECEIPT NO.AG.96B/14084846 DT.11-1-07 VALID UPTO 10-01-09 SIGNED FOR EUREKA FORBESS LIMITED BY ONE T.ANANDKUMAR OF CHENNAI SERVICE CENTRE, THE SERVICE IS NOT GIVEN FOR THE PAST ONE MONTH, EVENTHOUGH I CALLED AND REQUESTED THEM OVER PHONE GIVEN BY THEM AND THE WATER PURIFIER HAS COME TO DEAD STAGE, SINCE NONE OF THE SERVICE ENGINEER VISITED FOR THE LAST ONE MONTH.
SINCE THE AMC AGREENET HAS NOT BEEN SATISFACTORILY DONE...

I Debashis Samal, from Bhubaneswar want to put a complaint regarding the service of my Aquaguard.
I had purchased an Aquaguard (Classic) of Eureka Forbes in November 2007. I am herewith attaching all the bills (copy scanned) for your kind reference and retention.
It may kindly be noted that for my Institute I had procured 2nos Industrial model water purifier-cum coolers, 1no. Hi Flow Water Purifier and 7nos domestic water purifiers...

Pathetic service after sales

Eureka Forbes Aqua guard folks are real stupid. Ones they sale product they are done with their job. Customer has to go here and there to get the service. Their service franchisees are real !!!.
I have purchased Water Purified last year in the month of July 2007 which includes two free services. including changing of carbon and Candle-Filter.
I have received first service after 10...

I have purchased the following Eureka Forbes Product: EUROAIR GENEUS Vides receipt no 311; 024736 dated 20/10/2008. The payment was made by Cheque no 168020, Central Bank of India, Dated 20/10/2008. The product was delivered to us after 2 days.

However, no demonstration of the product has been given to us till date. This is especially with respect to the maintenance aspects of the product.

We were assured of...

Dear Sir,
We bought an Aquaguard Total RO product on dated 18-March-2008 from A-8, Rani Bhawan NIT Faridabad having Receipt No.018777.
Now regarding the problem which I am facing right from the purchase of your product. I have registered problems so many times & Executive entertains us after 15~20days after reporting the problem.This has been repetitive 5times since I bought this product.
Now the Warranty period...

To,
The Service Head Quarters,
Eureka Forbes Ltd.,
No.143, C-4, Bommasandra Industrial area, P
Off. Hosur Road, Bangalore : 560 099, INDIA.
From
Gauri Sankar Nath, Office Supdt.-I,
General Manager’s Office,
Northeast Frontier Railway, Maligaon
Guwahati : 781 011, ASSAM,
Dated : Guwahati : The 31/7/2008

Dear Sir,

Sub : Malfunctioning...