Eureka Forbes Complaints & Reviews

WE HAVE PURCHASED ONE AQUAGUARD I - NOVO WATER FILTER CUM PURIFIER VIDE INVOICE # 11267 DTD 19/10/2004. UNIT SERIAL # 2022874 WE HAVE GIVING AMC REGULARLY TILL DATE. OUR M/C IS UNDER AMC. PAID LASTELY FOR 2 YEARS.

WE HAVE COMPLAINED ENGINER ATTENDED BUT THE JOB WAS INCOMPLETE. HE SAID SOME PART IS NOT AVAILABLE. ONCE IT IS AVAILABLE WE WILL CHANGE IT 2 WEEKS AGO. TILL DATE NO RESPONSE.

PLEASE HELP US. ASK TO COMPANY TO REPLACE THE UNIT. IF THEY CANNOT SERVICE THE OLD UNIT.

# 2551676 / [protected]

Sir
i registered my complaint for service on 28.10.09 and even after 5 days no one has attended to the service.The product is a new one and is in warranty period.Infact i made several calls in this regard to your customer srvice number.my customer no is [protected].If your service personnel takes 5 days for attending to the service complaint,then what is the use in holding your product.I find lot of defficiency in service now, compared to earlier years,as i have been using your product from the date of introduction of water purification system.hope u will take proper action in this regard?
ramadoss

Dear Sir,
I have already buy your products Aqua sure with power boiling model.This is bought from C.S.D
canteen on the date 29/03/2009.The person who came and fix it he told me that every six month
the filter should be changed.Now its already more than six month but no one called me up or no
one came to fixed it.Kindly please inform to change the candle from the filter.Thanks if it work
from this email.

Dear sir/madam
I had purchased aquaguard from your representative Gaurav on 20/04/2009. Bar coded sticker number is[protected]. Recipt number is 009737/206.
At the time of purchase he had promised to bring life waranty card within 2 hours. Since then I am regularly calling him on his number [protected] and he always says that he is busy. Kindly arrange for the waranty card as soon as possible.
regards
pankaj saxena
[protected]

After one moth of installation of the Electronic Door Locking System ( Kocom ) it is totally non functional.
The service support is worse than horrible. They have some smart guys who are good at lip services only, mostly they are incompetent, always try to find a way out to procarstinate the job. for more than a fortnight we have been waiting for rectification, there is absolutely zero response.
They are totally unreliable. If somebody is eager to buy some high priced junk item, may please call Eureka Forbes direct salesman - because in this regard they are ther best.

I bought a dry and wet vacumm cleaner from Eureka Forbes, under the life time service guarantee, where demonstration was claimed to be provided on the spot but they have not given the demonstation even after two weeks of several requests / reminders to their corporate, customer care and service center. Even I asked to return the system and refund my money but they do not respond.

This is highly disgusting, pathetic, ill business ethics and the breach of TRUST.

I suggest the innocent people of India that please do not get trapped into their wrong commitments.
I am bound to proceed with the legal solution against my busy time schedule.

Thanking you.

I bought AQUAGUARD INTEGRA-7 (sl no[protected],BCODE-12231,Code:INTGRANF, almost 2 years ago.This machine has got the same problem o[censored]V radiation bulb getting fused, that is persisting since a long time.I complained many times to aquaguard service centers but their technicians have failed to rectify it.The same problem reoccur every after 15 days.There, after sale service is worthless.They don't turn up even after 7 days after receiving the calls.Moreover they have taken yearly after sale service subscription but the machine still have the above specified problem.

I and my wife, are old enough to get our job done by making endless complaints.I want my money back or get a new machine from some different company.Please note address for further correspondence-

75,Raja Naba Krishna street
Kolkata-700 005
Ph[protected]
M-(+91)[protected]

i have purchased ureka forbe water filter and i have taken a m c from your rajahmundry (a.p) branch from 8 years each and every time your service boys not rectify the defects proper or in time. this time also i have given a m c my water furifier but at the end of the amc 1 service was remain no body was presented eventhough i have given somany complaints at your supervisers frin 6 months. how can i give amc this time. so i request you kindly send your mechanic and do last service. then i can give you amc.
my cell no.[protected]

Hello, We bought Eureka Forbes Reviva Water purifier. Sales person from eureka forbes which bring that machine change our original High TDS membrane from Low TDS membrane and that too too year old membrane. After only 4 months water quality became so bad it is hardly drinkable. After one month calling they sent some service person who told us that sales team made us fool by fitting 2 year old membrane in out new aqua guard filter and keeping our new one. Also we come to know from source that they have sale us new filter over 2500 more costly from original price.

Now when I am calling them to change membrane they are saying they wont and not picking up phone any more can some one look into this matter please?

I Purchased Aquaguard water purifier in Aug 2008. The company Eureka Forbes had committed for half yearly service within the warrenty time of 1 year. Until today no service visit have been made to my home to service the equipment. No one even have cared to called me from company to confirm if the water purifier service was done. I have also registered a service request for in 8th month from purchase date. I received a service request ID but no service was provided. This is really a worst way of business by Eureka Forbes. I have even called up at the help line numbers but now no one even entertains the complaint.

Dear Sir,

SUB: Return of Aqua RO system



This is to inform you that I, Deepak Singhal residing in B-120 Jal Vayu Vihar, Kamanhalli, Bangalore 43 had purchased Aq Reviva RO on 15/10/09..Receipt no.028728…full receipt 257 paid by Axis bank Cheque no. 019426 amount of Rs.9990/-…same was installed at my residence on 16/10/09.



That day itself we had a problem..the taste of water was so bitter that my family member and I started vomiting…we complained about it to Mr. Haribabu who had installed the sytem..he forwarded me to Mr. Lokesh… he refused… then they asked me to call Raja and Anil…they refused… so I called Mr. Satish and Mr. Arjun from Sales department…

They both said they will get in touch with me asap…they never did…I complained in customer care they gave my mobile no. [protected] as my complain id…nobody attended to the problem for three days… they came to my house on 19/10/09…changed the membrane…they noticed that the tap of the system was leaking so he said he will get it changed… the person came for this on 23/10/09…even after the tap was changed the leakage was there…then I spoke to Mr Mahesh your sales person he told me to write a letter saying I am not satisfied with the service ..I want it to be taken back and refund my money.. I did the same and took acknowledgement from your sales representative Mr. Arjun.





So if you go through the whole episode you shall realize that the guys in your company have been highly irresponsible…Today when I spoke to Mr. Ali from service department he tells me do whatever you can we shall not take the unit back..u can go legal if you want to.. it shall not harm me in anyways…



This is not how you speak to your client..



I finally, humbly request you to take the unit back and refund the money to me…





Thanking you,



Yours sincerely,



Deepak Singhal



Attached: - copy of receipt

Acknowledgement letter fro Mr. Arjun

sir/madam,
we have a vacuum cleaner (eureka forbes, XL) which we purchased in the year 2000. it is in a very good condition. the paper bags that we use with it is supplied by the company. since march 2009 i have been repeatedly asking for the bags twice i have called them once i went personally to their office here in rajajinagar, bangalore. thrice we jave told their sales people who come home all they tell us is we can buy a new one in exchange or that they willl get us the bags but there has not even been a call from the company saying we'll get it. what sort of customer service is this?

Candle changed on 7/9/09. Leaking since then. Complaint Nos. 55322323 ; 55351066.
Not repaired since then. Customer care informed that the complaints have been attended. Personal visit to Karol Bagh, Delhi office and met Mr Verma. I was informed that the computer system automatically deletes the complaints older than one month. probably to avoid bad reputation being recorded. However, he promised repair within 3-4 days. But now more than 10 days have passed without any result.
Repeat complaint No. 55766083 dt 23/10/09. Response : I was asked to visit personally to the office since the office is not supplying the parts to be changed.

Respected Sir,

I have a complaint against your employees and franchise. About 7 days back I called Eureka Forbes NIRALA NAGAR branch and asked them that could I be able to get the dust bag (Euro clean Ace Model) from that branch? They gave me the contact no. of nearest franchise (Chowk Area), so I called at that contact number, Mr. Rajeev Tandon answered the call and he told me that he would come to my door-step in 2-3 days with the dust bag (Permanent white bag). After 2-3 days I called Mr. Rajeev again and asked when he would come? He again repeated the same line. I asked him that what place where I can get the bag, he told me that you would be able to get it from Dalibagh office near Ganna Sansthan. Today I went to Dalibagh office and asked them for the dust bag they said they don’t have that bag.



All I want to say that people and franchise here in Lucknow are use to o[censored]ndutifulness. They are incapable of telling the address of the offices (other branches of Eureka Forbes). He misguided me 2-3 times, He told the address like this “Infront of the office there is a tall building somewhere near Ganna Sansthan, Dalibagh" Honestly please tell that if you were me would you be able to get that office at Dalibagh?



Contact No of those people whom I talked with..





Mr. Rajeev Tandon (Chowk Franchise) : [protected]

Eureka Forbes (Nirala Nagar Branch) : [protected]

Actually I have brought EUREKA FORBES AQUAGUARD TOTAL GOLD NOVA water purifier but did not received manual copy, bill details, service coupons, warranty card and others details.
My customer no is[protected].

They have already installed the product but after that i didnt get any communication from then.

I have acquaguard nova water purifier and has been using for more than a year. I got my service contract renewed recently and the machine is under the AMC. I registerd the complaint against the water leakage on Sep 29 th. One tech came and increase the water leakage instead of fixing it. He told he will fix it in two days. It was 4 days no body turned up to repair it. I have register complaint again on Oct 3rd and this time they took 4 to 6 six days to attend the complaint. He took the machine and went off. No update on the repair status. I have to keep following it up with the call center and finally they give service center number. I contacted them to get the status and they are keep saying will get it tomorrow. !!! today is oct 20 and I have not received the equipment yet. Not sure whom to contact for this. ??? Kindly help me out of this .

Sir,

I purchased Aquaguard classic from Kangra much earlier and they commited us to provide free service after 6 mth, but till date none has come, apart from that even after calling no response is there on paid service My mobile No is[protected],& address is Arvind Sharma,Madhav Kunj,Ghurkari,Kangra H.P 176001 I hope issue would be resolved now

Dear Sir,

on September 22 ,2009 i registed a complaint No: [protected] & Customer Id No:[protected] saying that my Total Aquaguard RO Purifier in not working, after 3 days i received a call from the service technician that he is going to attend the complaint shortly. many times i remember about the complaint, so far they not bother about the complaint.
i fed up by calling them,and came to conclusion not to pruchase any Eureka Forbes products in future and altering my coluges about the problems facing by me about the product.
no doudt the Eureka Forbes are International Quality Products but there services and response are very poor,

Kindly do the need ful,

Thanking u,

T. Ramanjaneyulu,
Kompally,R. R. dist,
Andhra Pradesh 500014,
Contact No: [protected]

Regarding comp.no.82001321 and fault of PCB and Blackmarketing

Your Attention Please:
I had entered into a 3 year service Agreement with Aqua guard Pragati Services-C-21 A East Baldev Park- Franchise-on 24.06.09( Contract receipt no.16878178, Customer code:.1479) and paid Rs. 3000/-.

PCB is not in stock,will take time-on this excuse/explanations -to avail fast service,Even without Bill I have paid to Mr. Prabhat-1100/+250 & to Mr. Ghanshyam -Rs1000/= for the purpose of change of PCB twice within a period of recent 4-6 months and now this is a third time when we had to call them and they declared the same problem,and not only this they are as usual saying this PCB is not in stock,will take time,

How surprising and ridiculous it is that such a big Brand Name & Reputation having Company does not provide the parts of the aqua guard to its Franchise,

and even black marketeer-(of these parts)-Pragati Services-C-21 A East Baldev Park- Franchise do not guarantee of the parts which are supplied to us without bill without validity period,

I had entered into a 3 year service Agreement with Aqua guard Pragati Services-C-21 A East Baldev Park- Franchise-on 24.06.09( Contract receipt no.16878178, Customer code:.1479) and paid Rs. 3000/-.
nobody has turned up on the date of AMC-24.09.09for servicing and changing of filter....

And ,at this point of time I m feeling helpless,harrased and disappointed,
All your Customer Care is false and misleading Fact,
Don't insist me to go at the Consumer Courts/Grieviences,
Kindly provide timely and direct services

A Dissatisfied Customer
SK Agarwal
[protected]

After some contemplation we decided on the Aquaguard Gold Nova for which the sales exec was very prompt in coming and confirming the order. We specifically told him that we required the machine to be installed and working asap, for which he said he would get it done within 2 days if we paid an advance of Rs.1500/- which we did on the spot (this conversation took place more than one and a half months ago). Nor has the sales executive had the courtesy to call from his end even 4 days later even though he promised us that the machine would be installed in 2 days. Neither did he receive our repeated attempts at contacting him. At last I had to threaten complaining to their office which got him to reply to one of my messages. Yet he never made it on the day which he specified. It took 4-5 calls of coaxing on our part across several days to get him to visit us once. Finally after 15 days from the date of confirmation we received the machine and made the full balance payment (7500) for the same. Later when the installation person came (2 days later) then he asked us to pay Rs.600/- for a PRV which he would need to install (concerned with the water pressure in the building) which again he delayed for another 3 days after which when he came for the installation he told us that the machine was second-hand/faulty and would need to be changed and so he asked us to contact the sales exec again (which was again a matter of a week of coaxing to make him to visit us) and before he came the sales exec told me that he'll come and check the machine again to see if it faulty (even though his own technician declared it faulty) but I told him to bring a replacement machine so that as soon as he confirms that the machine is faulty he can change it on the spot yet he came empty handed and upon coming and checking found the machine to be faulty. Yet out o[censored]nderstanding I asked the Sales Exec to get it replaced asap, upon which he confirmed that the installation will be done within 2 days (it being a Saturday that day). Its been over a week since the last conversation and now we are unwilling to buy any of " Aquaguard's " products and now am calling various different people from their staff and office to get a refund of the full payment that I had made more than 25 days back. And in this battle to get the machine to start since more than 45 days I have received the sales executive's call just thrice and that too after I called him repeatedly... they have no value for the customer's time or money.

I would never recommend or even consider buying their products from now... am just hoping it wouldn't take so many months just to take the refund back. Very poor service on their part.