Eureka Forbes Complaints & Reviews

its been a month since the purchase of vacuum cleaner dated 31/12/2009.it was home delivered on 2/01/2010 with out being given a proper reciept,even the gift promised has not been delivered along side.the sales person assured us that he would return to us in a day or two.
We have tried calling the person several times,tried even the customer care offices many a times,each time i get the reply that they would be here but have'nt turned up till date.

Dear sir ,

This is informing you that I had been complaint through Consumer Forum regarding my robot model water purifier malfunctioning due to booster pump problem on[protected] and after M/S Erukaforbes service personnel came to attend the service on[protected] and they rectified the problem temporarily and they promise us to change the booster pump within two days because it is not working properly (heavy noise too) but there is no feed back so far. regarding this issue I have called their call center so many times but No response so far.

My Customer No: [protected] & complaint No : 56790446

Pl. Do Needful.

K.A. Sundaram.

Tel : [protected].

You can see my previous complaint below...

Eureka forbes Water Purifier complaints

Eureka forbes Water Purifier

Posted:[protected] by Alagusundaram Send email

Not providing proper Service
I have filed an complained on 04-01-10 againts the Euroka forbes Robot model water purifier to thier customer care center that the machine is not working and still they saying that they will send the person and again I called the thier call centre they gave me thier Supervisor Mr. Sesha ( [protected]) number and he told that engineer will come within 8 hrs, but sofar no person has come to rectified the probrem . is this the service of eureka fobes? so i am really upset and not receiving the water since 04/01/10. please do the needful.

K.A.Sundaram.

Tel : [protected]

Dear Sir,

I had a one year service contract of my Aqua Guard Water Purifier vide contract receipt number 10/ 15596902 dt. 10.05.2009(Scanned copy of Invoice cum Receipt attached).

As per the Service Contract, Eureka Forbes shall two Service free in one year.

But even after expiry of about 8 months, no service engineer of Eureka Forbes reported for servicing of my Aqua Guard.

After contacting Mr. Yogesh(Mobile No. [protected]) of your Noida(UP)(India) Service Centre on 27th January'2010, I wish to bring the following points to your kind notice:-

1. I was informed that the Service Engineer shall visit my place on Friday i.e. on 29th January'2010.

2. When again contacted on 29th January'2010 regarding time of visit of service engineer, I was informed that visit is not possible on 29th and Service Engineer shall visit on 30th January'2010.

3. On 30th January'2010, I was informed by Service Engineer that today i.e. 30th January'2010, he shall not visit and he will visit on 31st January'2010,which I couldn't agree due to my personal assignment and false committments on date of visits from your service engineer..

Now the question is:-

1.Whether it is a wrong decision by your customers to opt for AMC of Eureka Forbes Appliances?

2. Whether it is not duty of your service engineer to contact customers regarding his visit on the scheduled month during the pendancy of contract?

3. Even after the contact by the customers regarding reminding the visit,whether it is not duty of your service engineer to give a firm date regarding their visit for servicing during the AMC Period , instead of keeping the dates changing daily?

You will appreciate that your valued customers also have prior assignments and as a result of which they can not afford to cancel their all appointments for waiting your representative's visit,who is keeping his date of visit changing, on daily basis.

Therefore I hereby request you to look into the matter and confirm me a firm date regarding the visit of your service engineer for servicing my aqua guard.

Regards,

Saroj Kumar
D-44, NTPC Township,
Vidyut Nagar,
G.B.Nagar(UP)
India,
PIN:- 201008
Email:[protected]@gmail.com
Mobile:- [protected]

I was buy aquaguard classic waterpurifire after two months it is not working please contact my cell no [protected]

Dear Sir/Madam,
I have purchased a water purifier from kocher enterprises Contact no.[protected] bikaner (rajasthan) on 23/10/2009.On completion of three months one of their servicing rep came to my house for servicing.He has only emptied the transparent chamber and cleaned it by a cloth and fitted back.when asked about the sediment filters cleaning,he cleaverly made me understood that no filters to be cleaned in servicing.Interestingly when i enquired to my friends who have taken the same plants they told that the same rep cleaned their filter too.I want to conform from the company,what is the correct proceedure of subject servicing ?
My contact as follow.
Mob:[protected]

Dear Sir
There is no response for the service request for the past 30 days inspite of AMC for 3 years ,Invoice no. 15869059 dated[protected] valid upto[protected].
Given the above treatment i do not have any faith in the service commitment by the company , hence request you to help get my AMC money reimbursed as well as the machine cost, which will be useless to me without service back-up. It is also a fact that my family is put under severe risk of consuming unheathy water with a unserviced water purifier.
Kindly do the needfull.
Warm Regards
M.CHANDRAMOULI, PLOT NO.134-A, BLOCK NO.1, FLAT NO. C-9, 9th FLOOR,ARCOT ROAD, VIRUGAMBAKKAM, NEAR AVICHI SCHOOL., CHENNAI-600 092

have purchased water purifier aquaflo on 20 oct 09. On 10 jan 10 i found that it is not working, i logged a complaint on 11 jan 10. A representative aquaguard attended complaint on 12 jan 10. the problem was not located by that rep and said that he will come next day. after that no body attended the complaint . And the complaint was reminded on 19, 21, 22,23 & 24 jan 10. if the problem is not understood by the representative he could have changed my water purifier

Though it has only three months have passed that i have purchased this water purifier so please provide me a new water purifier (aquasure aquaflo) or RETURN MY MONEY BACK.

mahendra rawat
c-70, jitar nagar, parwana road (near gurudwara)
new delhi 110051
mob - +91-[protected]

I own an Inova Water Purifier from Eureka Forbes, Its Annual Maintenance Contract is given to Nanak Services in South Delhi (Authorised service center for Eureka Forbes). For the last 22 days the machine is not working and I have been complaining them about this every 2-3 days. At the complaint center they dont give me a complaint number saying our systems are not working and your mobile no. itself is the complaint no.
Any suggestions what can I do further for this.
Thanks

Dear Sir/ Madam,
It is with great agony that I wish to bring to your kind notice the callousness shown by some employee of your department. For the last fifteen days my aquaguard is not working properly after annual maintenance done by your service personnel on 03.01.2010.In spite of my several reminders no action has been taken yet by your men. It is indeed that your service franchisees are only interested to renewal service contract without providing minimum service to his customer.
It is really surprising that such a renowned organization not heeding to our complaints.
Please get the needful done without any further loss of time.
My customer details are as follows :-
1) Name : Sajani Bandyopadhyay.
2) Customer code: 12541528
3) Model: Aquaguard Royale
4) Unit SI No: 20024101
5) Auth Service Centre: S. Choudhury, A-2/60, Kalyani , Nadia..
Best Regards,

SAJANI BANDYOPADHYAY.

We have purchased the RO system of Eureca forbes for our multiplex project at Dreams Mall, Bhandup.

This RO is not working since 14th Jan 2010. We have launched complain on 39883333 on 14th Jan 2010 (complain no[protected] by one of our team member Mr. Mehul[protected].

We are following up with helpline no every day. But till today no one is turned up for the site visit/ rectification in the RO system. This unit is installed for public drinking water in the multiplex. This has to be rectified within 24 hrs. but after 5 days no one is responding from Eureka Forbes side.

Poor Services :-

I had purchased a RO system of Eureka Forbes last six months back at my residence Gurgaon.I had a major concern about services. I am facing problem in Enova Model last 15 days , and I had serval times talk with customer care people No.[protected], but we are sorry to inform you that no body attending the complaint .
still our complaint is pending. I had talk with Mr Manoj ( Sales ) serval times Mobile No. [protected] , OM Bir ( Area Incharge ) Mobile No. [protected] , Technician Mr. Rajesh Mobile No. [protected] , Mr. Parvash Techinican Mobile No. [protected] . I will be facing the services issue because the service will be routed thru them and they will not easily provide the services when I had discussed the problem (Mr DK Thakur [protected]) Gurgaon branch

I am calling up for last fifteen days at Customer Care & Gurgaon Branch people and everyday I am been told by eureka forbes that it will be resolved today but it is still not resolved I called up several times but these people are not bothered at all.

I had calledup the above mentioned sales people at gurgaon I had to speak to several people at Gurgaon branch.

My family is facing problem for drinking water I would request and urge to help me out.

I HAVE AN AQUAGUARD OF EUREKA FORBES IN MY OFFICE WHICH IS UNDER ANNUAL MAINTAINENCE CONTRACT AND IS LYING UNSERVICEABLE SINCE LAST 2 MONTHS.

INSPITE OF REPEATED REMINDERS NO-ONE FROM SAMLEX ENGINEERS, PUL CHAMELI, GURU NANAK MARG, AMBALA CANTT has bothered to check our system which is under AMC vide SAMLEX ENGINEERS INVOICE cum RECEIPT NO. 625625 DT 15 NOV 09. their response to customers COMPLAINTS is atrocious. It is recommended that their franchisee be taken away.

IT IS ALMOST 2 MONTHS NOW AND NO ACTION HAS BEEN TAKEN BY ANYBODY.

I bought Aquaguard inova water purifier in 2007 then got into a 3 year Annual Maintenance contract on 16/09/2008 for Rs. 2775.
I got busy and did not realize untill today when i saw the contract copy and This contract clearly says that two periodical service will be done during the year. its 14th January 2010 now and its 16 months overdue and NO ONE from this company has ever come back for the service.
Is Aquaguard only interested in selling the product and the AMC but not living upto the real brand they have built? this is fare, the amount may not be high but the organisation cheated a consumer, I have been loyal to the product and even referred many friends...
What am I expected to do now? I actually want my money back with damages. Please contact me.

[protected] Forwarded message[protected]
From: Tajinder Singh <[protected]@gmail.com>
Date: Tue, Jan 12, 2010 at 10:23 PM
Subject: Your AMC Contract No 15801109
To: [protected]@yahoo.com
Cc: [protected]@eurekaforbes.com



Kind atten - Times Enterprises
SRD 202, shipra Rivera tower , indrapuram
Ghaziabad tel[protected]

I had taken AMC of our Aquagaurd NOVA vide above mentioned Contract for 2 Years valid from 11.04.2009 till 10.04.2011 '

We had made complaint to you that imachine is not starting even after green light indicates .On 10.01.1010 your tecnician had visited to attend the complaint , i had told him that appraently i lam suspecting start switch was not working properly and sometimes it missed the connection when pressed .

You tecnician did not cared what i explained to him about problem and done other hit and trials and after tempring original parts of equipment ie cutting the wires and making joints in electrical wire with tape reached to the desicion that start switch needs to be repalced which i had i had told him initially .

Even after this ,episode not ends , he declined to do the further repairs saying he was not having spares and will be back in evening and do the repairs .

Now the current position is this we are not having drinkable water from last 2 days at home and our aquagaurd had taken bad to worse shape .Now even the led lamps are not indicating .

I request you to pl do the following -
Send some skilled tecnicain , need not to send the un skilled technician .
Send him along with the original parts, in any case i will not accept indigeneousand spurios parts .
Got replaced electric wires which you service tecnician had tempered .
Do it on priority and give me call at -[protected] immediately .
I hope you will attend this on priority and revert back .You had already harrased me for more than 3 days without water and making me felt cheated even after spending for 2 years of Annual maintenance contract .

In case of breach of AMC at your end i had no aption left rather than knocking Consumer Court .

Thanks
--
Tajinder Singh
Cell - [protected]

B-1/202, krishna Apra gardens , Indrapuram , Ghaziabad




--
Tajinder Singh
Cell - [protected]

I have filed an complained on 04-01-10 againts the Euroka forbes Robot model water purifier to thier customer care center that the machine is not working and still they saying that they will send the person and again I called the thier call centre they gave me thier Supervisor Mr. Sesha ( [protected]) number and he told that engineer will come within 8 hrs, but sofar no person has come to rectified the probrem . is this the service of eureka fobes? so i am really upset and not receiving the water since 04/01/10. please do the needful.

K.A.Sundaram.

Tel : [protected]

NOT ATTENDING CALLS - PROBLEM WATER DRIPPING.
WE HAVE PURCHASED ONE AQUAGUARD I - NOVO WATER FILTER CUM PURIFIER VIDE INVOICE # 11267 DTD 19/10/2004. UNIT SERIAL # 2022874 WE HAVE GIVING AMC REGULARLY TILL DATE. OUR M/C IS UNDER AMC. PAID LASTELY FOR ONE YEAR.

THE COMPANY ENGG. / FRANCHISEE EXACTLY KNOWS WHEN TO TAKE AMC. HE DOES NOT TOUCH THE M/C TILL AMC IS PAID AND THEN VANISHES AWAY.

WE HAVE NOW A PROBLEM OF WATER DRIPPING SINCE 04.01.10. WE COMPLAINED HE CAME AFTER 2 DAYS AS THE AMC WAS DUE. THEN HE SAIS SOME PART NOT AVAILABLE, HE WILL RESTORE NEXT DAY. THAT NEXT DAY IS YET TO COME.


PLEASE HELP US. ASK TO COMPANY TO REPLACE THE UNIT. IF THEY CANNOT SERVICE THE OLD UNIT.

S.MURALE DHARAN
306, JAGDEESH Apts.,
13, Gokulpeth,
NAGPUR - 440 010
[protected]@sify.com

# 255 5199 / [protected]

Hi

3 weeks before i installed EurekaForbes RO water purifier for my home,from day 1 its not working properly. High leakage in water tank. I have complained many times to sales person, service person and customer care but no respaonse from their side.
It cost Rs.14,000 it is total waste me.

Pls consumers dont go for EurekaForbes RO water purifier

i have purchased eureka forbes vacume cleaner model trendy steel in bigbazaar hyderabad rtc crossroad branch approx three month back that day i getting a probleum in floorcleening spare part i complainted tolocal custemercare unit but no reply now todat so pl take some action and seettle my probleum as soon as possible

To
M/s Eureka Forbes Limited,
No 143, C-4, Bommasandra Indusrrial Area,
Off Hosur Road,
Banglore-560099

Reg:- Service Contract for the period 8-1-2008 to 7-1-2010
Contract Receipt No.14968090 Dated:[protected]

Sub:- Complaint against deficiency in services and
non-supply of One set of Candle and Carbon

Sir,

Please refer above contract for service for two years executed on[protected]. First set of Candle and carbon under the above contract was replaced on[protected] as due candle under previous contract No.12612870 was provided and replaced on[protected]. Next Candle and carbon was to be replaced in December-2009, but no one turned up for replacement of candle and carbon for which payment was already made on[protected].

It is also pointed out that under the AMC contract, machine was promised to be check up periodically, or at least once in a six month, but no such services was provided and only service was provided on complaint and repeated reminder.

Under the said sorry state of affairs, you are requested to look into the above matter and one set of candle and carbon be provided as due under above contract Dated:[protected] of two years w.e.f. 8-1-2008 to 7-1-2010
.
Scan copy of contract is enclosed for your perusal and record.

Please do the needful at an early date,

Thanking you,

Yours faithfully,


(Indrani Jain)
106-A, DDA Flats,
Mansarover Park,
Delhi Shahdara, Delhi-110032
Dated:[protected]

I have bought 3 certificates of depodit from the aforesaid company in 1994 on payment of Rs 1250 each. Rs 100000 were promised to be paid on maturity after 18 years but now the company is not contactable on the given address and tel no:

Add - 18, MADAN MOHAN MALVIYA MARG
ADJACENT PEE KAY BHAVAN
LUCKNOW.
TEL[protected] / 237947 / 246701

kINDLY GUIDE ME ON FURTHER NECESSARY ACTION.

THANKS N REGARDS.