Eureka Forbes Complaints & Reviews

The RO+UV power boil model is not working for more than 2 weeks and the complaint (telephone) I have given long back is not considered at all. Today I have given complaint again to Mr.Jaishankar, Comp. No.56276038. He informs that the service persons will come tomorrow not today. I really regret for buying AQUA product. My 2 months old complaint on the same product also still pending no one turned up till date. The phone customer care personnels promise that they will send a person immediately but noting happens for weeks and months. I had enough of Eureka Forbes Ltd-Aqua Sure. EVERY BODY PLEASE BEWARE OF EUREKA FORBES PRODUCTS - This is my message to all who are planning to buy any appliances.

Dear Sir,

We have Purchased your Aquq Guard Reviva Sr No. [protected] vide invoice no. [protected] dated 27/7/09, no any other documents provided by your representative and till date machine is not commissioned. At the time of delivery of machine Mr. Pawan Kumar from your Muzaffarpur Office give us only Pro-Forma Invoice and nothing else nor given instruction regarding operating of machine. Before 10 days the drinking water of supply suddenly stopped, then we have complained your local Office at Muzaffarpur regarding this, the complain no. is 249. After long period your Service Representative visited our Office to solve this. After examining the machine he asking for change the Membrane Filter, costing Rs. 2350.00.

Now at the time of purchase your representative told us about the 1 year full warranty of any part and now they asking for above mentioned amount.

So, Please guide us how to solve this problem immediately.

Waiting for your immediate reply and action, otherwise we are compel to do further action.

Thanks

K Ranjan
Customer ID : [protected]
JK Diesels
Muzaffarpur

The said item was purchased on 31.03.08 and during entire warranty period no servicing was done. As per warranty terms, two servicing was free.

Today when I called Euro help line and asking for AMC contract of the said item, priya, the representative was told that the charges are Rs 1000 for 1 year and delivery of this contract to my residance is Rs 250.

When I procured the item, Representative of Eureka Forbes delivered the item in my home without any charges but now for delivery of AMC contrat they are asking Rs 250.

hello ,
I have copmlained about the machine but since a month i did not get any reply or action from company . the pump doesnt work in mchine , i comlpained so many time and finaly a person came and check and said the pump doesnt work so i have to wait until the new pump doeant come from the company . i am still waiting



Kantibhai thaker
Rajkot (gujarat)
[protected]

Requested their call centre on 23rd Oct,2009 to send someone to re-install our aqua flo as we moved home and also to get a fresh AMC contract. No one turns up and had to Remind them on 11th nov and the next day they send some person called DATTA without any ID who insist that he can service the machine and the installation can be done later. (a joke) call them again on the 23rd Nov 09. and spaeak to a callous RAJ at their call centre who heard me out and said HE WILL TRY HIS BEST..............! He said the technicians are not from eureka forbes so there was not much he could do but request them to attend to the call. is this a joke guys....................... I wonder what sevice means to this company

I have procured an Eureka Forbes Aquaguard Total Infinity brand Water purifier. I first saw this at a consumer fair held at Salt Lake Stadium, and the representative at the fair informed me that I would get a surprise gift if I book the water purifier. He also informed me that he would be able to send his representative to my residence, who could take my booking. I gave my address and as said the representative arrived. When I asked him regarding the free gift, he first informed me that the same would be sent to me on full payment. I made the full payment within some days of making the booking, and then he informed me that the free gift will be delivered at the time of delivery of the water purifier. Later, just prior to the delivery, when I reminded him of the free gift, he told me that there are some complications and I would need to talk to his senior. I spoke to his senior, Who then informed me that since I did not pay the booking amount at the consumer fair, I do not stand eligible for the free gift. I updated my complaint in the customer feedback section of Eureka forbes website ( www.eurekaforbes.com ), however, there has still been no response in this regard from Eureka Forbes. The value of a free gift is immaterial, but I want to bring to notice the fraudulent selling practices being used by the company.

Eureka Forbes has been seen to be providing increasingly abysmal customer service. The company is also completely apathetic towards customer experience. Too many customers have suffered and it is time the company righted itself. We are initiating action to make this company aware of its responsibilities. If you have had a bad experience with this company write to [protected]@yahoo.com.

I had given complaint for routine servicing of aquaguard inova total model on 12th-Nov-09.But till now no body has attended the complaint.During selling your agent gives call at every 6 hrs,but during servicing nobody attends the complaint even in 6 days.If this is your policy then it is ridiculous.It is better to stop provide servicing.

This is the story of Bellary Distict ( Karnataka) servicing center.

Hi,
I have been a customer of Aquaguard since they had launched their very 1st model of water purifier.
In 2007 I had changed the machine & bought Aquasure Ivory model form a vendore at Borivali west Mumbai-92.

The machine started giving problem within warranty period itself. Now its has breakdown again.
I have registered a complaint with at the helpline no. [protected] on 7th October 2009 bearing complaint no.55609059. No body attended to my complaint till 2 weeks, then after a repetitive complaint on 24th Oct 2009 (spoke to Harish at Helpline), somebody from Malta Entp.(service Agency of AquaSure located at Borivali E, near National Park, Mumbai) turned up & said the machine is having PCB problem & needs to be replaced. But they didn’t had the PCB in stock so he went back saying will inform us when they have it in stock.
I called at the helpline again on 31Oct09 and I was promised somebody for sure will attend to my complaint. I waited for a week again & called up again on 7th November (to Nikhil at Helpline), after this call I got a call from Ms. Keshmira of Malta Enterprise. ([protected], [protected]) saying they don’t have the PCB but they will arrange one by 11th November. No one either contacted me or attended my complaint till 11th Nov. I waited for couple days & called up Keshmira on 14th Nov, she started bluffing that she had the PCB ready by 10th & she called me but I denied getting it fixed. We had an argument that she didn’t called me & then she banged the phone down.

On this I called up the helpline again (spoke to Mayur) today on 14th November 2009 & explained him the full story, he told me to speak to Yogita ( at [protected] / 204) but no one is responding on the phone.

It seems either the models produced by Aqua sure is of THIRD CLASS quality so much so that it pops up with technical problems frequently and on top of that they don’t have proper servicing centre/agencies or people to talk politely to customers.

Its very pathetic & poor of to expect such kind of after sales service & product service from a reputed company like Eureka Forbes. I am starting to loose the hopes & faith I had in Eureka Forbes & may be have to seek help of some private agencies (like Robicon Services at Kandivali west) who do the maintenance work at much lesser cost & with prompt response.

14th November 2009
S. Ghosh

Kind Attention: General Manager, Service
Eureka Forbes( Water Purifier)

Dear Sir,

My Total RO is giving more TDS that the specific limit:

1: Input water TDS: 426

2: Output water TDS: 330


I have contacted to RM/AM Kanpur but no corrective action so far.

There are repeatedly problems in my RO system. We are getting very performance from the apparatus and executives as well.

Kindly look into the matter and arrange to rectify the problem at your earliest.

Thanking you,

Yours faithfully,


Jawahar Lal Vardiya
MIG-29, Sector-I, Barra-VI,
Kanpur

Mob: 0-[protected]

I am having water purifier model Aquaguard Classic. Three months ago at the time regular service the engineer told that there is a need to replace the Chambers of water purfiers so complaint the service centre immidiately. I contacted around 20 times to the service centre (RAM NAGAR DELHI-110051) and also lodged many complaints to central complaint help line but nothing moved. Finally the local service centre lady told me," sir, abound 16 cunsumers is waiting for chamber replacement, and they have contacted the regional office also but all in vain." Here I want to brind in notice that why the compay is accepted money for three year AMC in advance when they are unable to supply spare parts.

On 03 Nov 09 i bought a RO plant .Since then the output of water has the very less TDs value (i.e 24 PPM and the water taste is not sumptous.I made several call to the service representive but he simply vanished with the cheque leaving no trace of him.Past four days we are trying to call him but to utmost unprofessionalism he doesn't even bother to receive our calls.

i had purchased a acquvaguard water purifier and had AMC for two years every six months carbon has to be changed i phoned to the company for changing the carbon but the company is not responding after a lapse of one year the service was very wrost. 3/247 gopala krishna colony, krishnagiri - 63 5001 cell No.[protected]

I have lodged a complaint no 82080307 on 26 Oct 2009 on company's Toll No 3988 3333 for refund of AMC amount paid for old waterpurifier which was later on exchanged with GOLD NOVA new purifier.I was advised that the same shall be adjusted against new purifier AMC but for that separate payment of Rs 1450 was made by me and I was informed that Rs 1000 will be refunded independently.

Location: Jamshedpur. Address: K3-118,Telco Colony. Pin-831004

I have a AMC on my aquaguard. It is due for renewal this month and I had called Eureka Forbes representative for this renewal purpose. A person came but neither did he renew the AMC nor did he do the complete servicing of the aquaguard. He said that PCB was defective and needs to be changed. Please make a seperate complaint. Meanwhile he opened the power connection of the set and left saying that he would come back the next day and complete the servicing as well as the renewal of AMC. I also made a seperate complaint as desired by him to the Eureka forbes office about defective PCB. 3 days have passed. Neither the person who came for AMC renewal nor any other person has come to attend the set which is lying inoperative during this period. Repeated reminders each day in the morning has not had any effect.

This is simply unacceptable in the present age of cut throat competition where customers have many choices before them. Also aquaguard is related to drinking water which I need not say is absolutely essential commodity and cannot be played around with.

I was considering to upgarde my model with some other model of Eureka Forbes. But after this experience I have decided to neither renew my AMC nor upgrade. I will switchover to some other company product. I would like to emphasize that Eureka Forbes service in Jamshedpur is one of the Worst possible and at this rate Eureka Forbes is certain to be wiped out of the market very soon.

We purchased Aquasure Platinum in Aug 2009, thinking that it is good company and we will have hasslefree service. But within 2 months products failed and stopped working. For lastt 2 weeks we are spending 150 every day just to get bisleri bottle thinking product will be repaired today.
Everytime we call customer service, standard answer is that person will be their by evening. And when somebody show up after 13 days he can not repair it. They promise that they will fix the problem but nobody take care of the issue. I am dealing with Thane service center and talked to people named Somshankar and Prasad. They just do not give any service just keep making false promises. The worst service I ever seen.
Eurekaforbs should be ashamed of this kind of products and this kind of service. Tonight I am going to get a new filter since I lost hope in this company and their services completely....

...
i had buy a water purifier/aquaguard from gwalior(MP).. with this address- Sunil Kumar, BM 511Deen Dayal Nagar Gwalior. but now i sifted in Etawah (UP) address- manoj kumar vivek vihar colony, desarmahu road. Phone no.[protected] and i want to change my address for home service of water purifier.. so dear please submit my complain. and plz come soon anyone at my home for doing service of water purifier...

WE HAVE PURCHASED ONE AQUAGUARD I - NOVO WATER FILTER CUM PURIFIER VIDE INVOICE # 11267 DTD 19/10/2004. UNIT SERIAL # 2022874 WE HAVE GIVING AMC REGULARLY TILL DATE. OUR M/C IS UNDER AMC. PAID LASTELY FOR 2 YEARS.

WE HAVE COMPLAINED ENGINER ATTENDED BUT THE JOB WAS INCOMPLETE. HE SAID SOME PART IS NOT AVAILABLE. ONCE IT IS AVAILABLE WE WILL CHANGE IT 2 WEEKS AGO. TILL DATE NO RESPONSE.

PLEASE HELP US. ASK TO COMPANY TO REPLACE THE UNIT. IF THEY CANNOT SERVICE THE OLD UNIT.

# 2551676 / [protected]

Sir
i registered my complaint for service on 28.10.09 and even after 5 days no one has attended to the service.The product is a new one and is in warranty period.Infact i made several calls in this regard to your customer srvice number.my customer no is [protected].If your service personnel takes 5 days for attending to the service complaint,then what is the use in holding your product.I find lot of defficiency in service now, compared to earlier years,as i have been using your product from the date of introduction of water purification system.hope u will take proper action in this regard?
ramadoss

Dear Sir,
I have already buy your products Aqua sure with power boiling model.This is bought from C.S.D
canteen on the date 29/03/2009.The person who came and fix it he told me that every six month
the filter should be changed.Now its already more than six month but no one called me up or no
one came to fixed it.Kindly please inform to change the candle from the filter.Thanks if it work
from this email.