[Resolved]  Eureka Forbes / Water Purification System — No After Sales Service - Customer Service

Yes, Eureka Forbes, which used to be a reputed company, has turned out to be a bunch of crooks. Once,this company pionereed in door to door marketing and trained well its marketing executives, in domenstrating marits of its products, now they appear in pionering after sales service segments, by training their service center guys to deceive customers and deny after sales service in such a way, that customer is discourage to contact them again. Because their intentions are clear in very first contact, they are not their at all to serve their customers, who are victim of their crooked salesmen's falls promices.

Identical experience is with me. Vendor supplied Reverse Osmosis (RO) Water Purification System against cash payment, Eureka Forbes person who came to install, informed that sales invoice, warranty card etc will be delivered withing one week time through courrier. He provided 3 phone numbers of service center (of which one belongs to some innocent gentlemen, who is fed up of replying to callers that somebody has played with them, other too are attended after number of attempts) alongwith his own mobile number for after sales service. He warned that taste will feel bitter for a few days, but will get gradually OK. After using for a long time, taste of water is getting bad to worst, to the extent that we have now stopped using this water filter. Their service center says that they have no records of sales made to me, because vendor has not farwarded any sales particulars to them hence they are not in a position to serve (even listen) to me, though vendor givens proof of doing this. Invoice, Warranty & service cards promised to be delivered withing one week by courrier never delivered to me. The Eureka Forbes persons who installed equipment at my home, promises every time that invoice, services card, warranty card, will be delivered withing a day or too and equipment will be attended and served very soon. He promises to visit himself, but every time I contact him, he (reportedly) is out of station.

I am now fed up with attitude of their service center and sales person, and left with no option except to throw away their product, and look for some new product from a reliable company.

My experiance should be an eye opener for those who still trust on this old established company,that has now changed to a group of crooks.

Please be aware of risk involved in trusting Eureka Forbes any more.

Yes it is very true that Eureka forbes are very bad in service and their product is also not Satisfactory . Better to go with any other water purifier company.

Dear sir
I want spell here that com'py service is going day by day poor, as well as franchises appointed in colonies r not so responcible against complaints.my aquagaurd is under service contract, but after reporting complaint nobody is comming to attend. once a fellow came to inform me, that i will come next day for service.
From that day till today, nobody has visited yet. filter is doing problem who is responceble God knows.

jitendra srivastava
20/122, Indira nagar
Lucknow -226016
Mob-[protected].

reviva reverse osmosis water purification unit — poor after sales service

i purchased above said ro system in october 2005 and i am feeling regular amc since then. the authorised service centre is meenakshi services(ph:[protected]).

on 5/10/2008 they came for service and renewed the AMC also.but after 2 days the system stopped filling up.when contacted, the person arrived and removed "reject water controlled valve "as well as one of the filters and assured that parts would be replaced next day.

since then after repeated requests, nobody turned up for the repair.even the complaint person MR>PARVEEN KASHYAP(ph:[protected])was contacted yesterday and he assured the arrival of serviceman. but nobody has arrived since then, even he is not answering the call.

I had purchased Eureka Forbes Reviva Water Purifier in bangalore, After two months it stopped working then I had contacted Customer Service Centre ( No :[protected] and registered the problem on[protected] after that they had given service request no 53270731, After That daily morning and evening I have to contact them and request them for sending service engineer, daily they will ask Name, Service Request No and address and then they will tell within 24 to 48 hours one of our service engineer will attend you and also all the phone operators will ask you any other problem to be solved.-- they are unable to solve the problem which i had requested.

All Dear Customers Please buy Eureka Forbes Products and get immediate service with prompt response from Eureka Forbes phone operators.

TO WHOMSOEVER IT MAY CONCERN

Myself am Hemali Tanna and i purchased my mineral plant 9 months ago I was promised two years of guarantee, but unfortunatly my plant dint even work for 3 months . Since than i am regularly complaining to the sales head of jamnagar city Mr. Bindesh Jani but his response is extremly careless towards me.I Plead you to solutionize my problem and take action against Mr. bindesh Jani.

My contact number is [protected]

Hi,
This is 100% true that Eureka Forbes is making fun o[censored]s.
I also bought a Vaccum Cleaner by paying complete amount in advance also Rs.500.00 for the sales Representative as their commission which has to be paid by us.
Its almost One & Half months & still my requirement has not been fulfilled.

THIS IS TO MAKE SURE THAT THE CUSTOMERS SHOULD BE AWARE OF THIS COMPANY

I stongly agree with Eureka Forbes bad service quality. It is detoriated over past couple of year and now it is almost Pathetic. I have logged a complaint [protected] to repair my Aqua Guar RO purifier. However it almost 2 days over no body has turned up. When I called customer care, just like a recorded voice, executive will say "Sorry for the Inconvenience" and repeat the same language and tone that "some body will attend shortly, we have taken this on a high priority". When I asked about Service head bangalore number. Initially they were reluctant, however when should they have given two number[protected]/22 and asked me to contact Mrs Sudha. It seems he is the service manager. However evern ater 10 times she was not availabe at office.

Eureka Forbers become totally an unprofessional organization and also I feel their product quality has gone donwn similar way their service.

Think of twice before buy any eureka product. You can be assured that you are inviting trouble and unnecessary tension. Product will be unusuable within a month or two then you need run behind unprofessional service agency. Stay away from their product.

Amit - Eureka Forbes customer care number [protected]
Phone - [protected]

Hi Rajesh,
I've been looking to get hold of someone at Eureka Forbes myself.
for the purchase the sale manager - Ravi Stieven kept chasing me, and we bought 2 units at a time and since the time of purchase and installation, we have been having multiple problems with the units.
The sales manager has stopped picking calls, and the service centre, other than giving different codes each time, doesnt result in any actual service.
Totally frustrated and regretting the idea of having purchased EF while there are so many new brands these days

Nirmala
Ezze Hospitality.
Bangalore

eureka forbes ltd,water purifier ro system — did not purify the water

did not purify the water,i also inform the service center at k.k nagar madurai.
but the service reply is very bad.now the purifier in gaurenty period, the service engg did not change the affected parts.the past 5 days i mentally worried to this problem,and the service center reply words are irretated my mind.so please give me the solution fastly.

Hi,
Myself Prashanth, I have purchased the Eureka fobes water filter - model Integra RO UV machine
on[protected].While selling the machine the Sales Represtive promised to service the machine very
three month at free of cost.I called them on November 28th, 2010 for service as well as re-installetion of
machine from my old house to new house, Which is just a .5 kilometer from my old resiedence.

Even thought calling Customer care regularly and regiester the request 6 times they are least bother to
solve my problem.

I am really up-set on Eureka Fobes service.

Regards
Prashanth
[protected]

My number [protected] yagappa nagar 2nd street Anna nagar

Dr aquaguard magna hd is not working

My aqua guard is not working from last 6 day and i already logged complaint before 6 days through customer care no.[protected], but there is no resolution till now .I contact customer care three times in last 6 days .

Filters not Chang

Two years warranty filters not Chang