Eureka Forbes Complaints & Reviews

I've purchased euro aqua care RO water purifier system last Dec., 2008 & Its still in warranty period.Since Installation water is not coming out as per prescribed peed of 9 Liters per Hour and its not functioning well.I gave call to eureka forbes cust care 10-12 times during the period @ Patna & Kolkata but they couldn't solved the problem. Last technician had broken the system and water is free flowing. I dont know what should i do. I stay @ # 207, Shivanil Apts., West Anandpuri, Kasturba Path, Boring Road, Patna - 800 013.

dear sir,
I have purchased this product online, 3 months back and when I started using the product, it only worked for 2 weeks, started giving problem, I purchased the product for the good cause, and the money i spend was wasted, I have called up to the customer care and given a complaint, they told me to contact the local office, as I stay in Hyderabad. I called up on the given numbers, Phone no.[protected] by name Rajini, also followed up on these numbers also[protected] and 23324977.
got the product from ACE Distributors, 218 Madina estate, off t road cotton green, mumbai 400033. warranty card no. J236182

These people cheating public and menting money, but very poor service.
Please help me in this matter.
mobile no. [protected]/[protected]

regards,
Sohaib.

I took 3 year AMC for aqua flow of eureka forbes on 29/09/07, Receipt number AG96B14764604, customer code 12596496. In general for every six months for service the customer care person should come by default but even after i complain they are not responding. The contact numbers given to me are [protected],[protected],[protected], [protected] (manager deepank - hyderabad). If i contact by phone the response is poor and non sensical answers are being given. Hyderabad service center of Andhra pradesh, India is dealing the customer in a very bad manner. If you do not take any action on them i will be constrained to go to consumer forum for refund of amout paid towards AMC along with other claims.

My address

P.satish kumar, flat no 402,[protected]/6/3, sneha prasanthi residence, Between sashi hospital and brilliant grammer school, opposite chandana brothers, Dilsukhnagar, Hyderabad 500 036, Andhra Pradesh, India.

MY contacts [protected], [protected].

I purchased the RO System of Aquaguard, which was well known due to it's service but my personnel experince with the company is very bad. There is no Service after sale. No any service personnel came for the service during one year. After one when my RO System is not working properly, i contacted to the Customercare Service (Complaint No.[protected], but even after more than one week no service engineer reached to attend the complaint. So kindly makethe arrengement to attend the problem at the earliest.
Me & my faimily suffering a lot.

We have registered our complaint in the service center of bareilly for a number of times but no one is coming to check out the problem.
Details:
model -classic,
customer code -2486,
unit sl.no.-4262
we also have insured our model.every year we ay them so that in need we can get service.but now they are not listenening.pls take action as soon as possible.
with regards:

PARUL SAXENA

Dear Sir,

I had purchased one water filter from EUREKA FORBES LTD. couple of years back and there after I have made AMC with them after my warranty period.
This year too I am having AMC with M/s. Arindam Neogi (Francisee of Eureka Forbes Ltd.), Code No.-1367, 56/G Bidhan Nagar Road, Kolkata-700067, Phone:[protected].

Almost a month back one of their service person came to our house for Annual servicing of the filter machine but he had damaged the knob of the water inlet valve and also the water holding stand. Though after several request and complain they have replaced the stand almost after 20 days but till date they have not repair that water inlet valve due to which we are unable to filter the water properly and have to consume tha contagious water .

I have also complain it directly to the Company through Euro Help Line on 39883333 and each and every time they have assured me of providing me the services and had issued complain number accordingly (few I remember[protected] on 05.11.08, 52322311 on 12.11.08 etc.etc) but till date neither the company nor the franchisee has taken care of our problem.Each and every time the franchisee make a courtesy call after the complain and then went silent till the next complain.

Sir, my earnest request to you that to take a very strict disciplinary action against the company as well as against the franchisee for bluffing and harassing customer like this inspite of the annual contract.

If it is possible I want to go for compensation since each and every day we are consuming bacteria and detoriating our health just because of them.

I shall be highly obliged if you can teach them a good lesson and kindly do the needfull.


Thanking You,

Your Sincerely,

Jit Mukherjee
+91-[protected]

I bought Eureka Forbes Aqua Sure model 18lts.in May 08.There was some problem in filter so i lodged a complaint on 24 oct 08 and after that i have called atleast 5-6 times but there is no proper response.I have two seperate complaint no. I am always assured that the technician will reach in two days but so far till date no service have been provided.The company is a failure in after sales services
.

I had purchased a Euroclean Wet and Dry Vaccum cleaner from Eureka Forbes through a representative named P.Suresh, chennai branch on 15th September 2008. At the time of Purchase, he had promised us that the original invoice/bill would be couriered within 7 days and at the max 15 days and would be despatched . Apart from this, he had promised to give us the kit bag as a compliment under the scheme for that period. It is since 2 months and I havent received my Bill nor the bag and no one has come properly to demostrate the functionality as promised at the time of purchase. They did send a person who was novice and was unable to explain all the features and went away quickly fearing too many queries from us.

As it was two months since we did'nt receive the bill, we went directly to their office and enquired about it and the response was shocking. They said that it has been already despatched from the head office and I even tried calling the head office but no one replied properly. I again had to fight to get a duplicate bill from their office and no bag since it was out of stock. I tried reaching the manager of the chennai branch but he seems to be always occupied in some meeting or pretending to do so and was unable to get a reply from their side. Please can anyone suggest to proceed in such a worst service scenario?

Regards
Jagadish Prasad H davey
Chennai.

Dear sir, I am having Eureka Forbes Nova water purifier since 2001 and the product is continuously under AMC till date (upto March 2009, I suppose). The product has been purchased in my spouse's name K. USHA and our residence is at "C-2, First floor, Malles Roy Enclave, New No.7, Central Avenue Road, Kodambakkam, Chennai 600 024. Phone (Res[protected] and mobile no.[protected]. While upto 2007 the service by the franchisee was quite ok, thereafter it is going from bad to worst (if there is more harsh word than 'worst' pl. substitue the same). I think the present franchisee Sruthi Dynamics at Kodambakkam, Chennai 24, is absolutely not only rendering discourteous service but also employs personnel who are unfit and misbehaving with the consumers. The service personnel do not bring the job cards and hence we are unable to know when the candles have been changed. They turn after a long gap that too after the problem becomes acute. COMING TO THE POINT :: DURING APRIL 2008 THE CABINET WAS BROKEN BY THE SERVICE PERSON AND WE WERE ASSURED THAT IT WOULD BE REPLACED SOON. BUT THE "SOON" HAS NOT ARRIVED YET. FOR ABOUT A FORTNIGHT THE WATERFLOW HAS ALSO ALMOST STOPPED. WITH MUCH FOLLOWUP WITH BOTH THE FRANCHISEE AND YOUR CUSTOMER CARE (?) CELL, TWO SERVICE PERSONS MR. VIJAYAKUMAR AND MR.SEBASTIAN HAD CHANGED THE CANDLES LAST WEEK WITH THE ASSURANCE THAT THE CABINET WOULD BE SOON THE NEXT DAY. BUT NEXT DAY THEY HAD MY SPOUSE THAT IT HAD TO BE TAKEN TO OFFICE AND GOT REPAIRED. (BUT I WAS INFORMED BY ONE OF YOUR EX-STAFF THAT IT COULD BE CHANGED WITHIN AN HOUR IN THE CUSTOMER'S RESIDENCE ITSELF). ON THAT DAY ITSELF THEY HAVE NEARLY MISBEHAVED WITH MY SPOUSE WITH UNPARLIAMENTARY WORDS. I WANTED TO COMPLAIN ON THAT DAY ITSELF BUT POSTPONED IT AND IF POSSIBLE TO AVOID IT. BUT EVEN AFTER TWO – THREE DAYS THE MACHINE IS NOT RETURNED AND MY SPOUSE HAS INFORMED THAT SHE HAD GOT A RUDE REPLY FROM THE SERVICE PERSON MR. SEBASTIAN THAT IF SHE WANTED SHE COULD APPROACH ANYWHERE. I LODGE THIS COMPLAINT FOR THE IMMEDIATE RECTIFICATION OF THE PROBLEM.THE REPLY MAY ALSO BE SENT TO [protected]@gmail.com

Sir,
We were sold a water purifier from Aquaguard Robot model - the sales person promised that the machine would clean any type of water quality and make it pure. After 2 months o[censored]sing the model it started giving me problems - the water does not get filtered properly and the machine does not purify water. The water does not even come. The machine gives trouble every 10 days. The service desk does not respond properly and i have to make literally 50 calls for 5 days every time to get the service person to fix the problem. Its really unfair that such a model has been recommended with all false promises that it cleans any type of water. I had been requesting for lab results of the water which also was not shown to me.
Request you to help in resolving this issue. Awaiting your advice.
Regards
Gayathri R w/o G. Saseendran

i have purchased the AQUAGUARD RO SIlver for the price of 13440/- on 20th august 2008 at kanpur, U.P. from last one month it is observed that the purchased AQUAGUARD water purifier has water lifting problem. We complined nearly 5 times to the customer service but till now no one from service centre had come. we are really dissatisfied with the product. So i request M/s AQUAGUARD please send the service person at the earliest to the address given below.

here iam giving my details:

Invoice no. [protected] dated 20 th aug 2008
Order no.[protected] dated 20 th aug 2008
customer ID no. [protected]

my address is:

Narendra Singh,
P44/7 Type-3,
Raksha Vihar Colony, Shyam Nagar,
Kanpur-208013.

i had purchased eureka forbes aqua guard gold nova around september 2008 from sales rep Mr rahul tharoor, by cash payment. i forgot to insist on cash recpt from his thinking i would get the invoice from the company after getting the delivery of the machine. but till date Neither Mr rahul nor his superior Mr suresh Kelade has obliged to heed my request. instead they demand a recpt of payment from me which i havent got . Mr suresh Kelade cell no is [protected] and when i try to call him he switches off his cell phone. i earnestly request forum to pls help me solve the harrassment by the company staff . Further i request all others who interested in buying eureka forbes products to think twice before they buy the product.

Despite of various complaints at phone number[protected] and[protected], my complaint is not being attended. Its over a month and they are still saying that pasrt is not available. I have even offered that I will buy the pasrt from outside and will give to them for repair but they are saying that they can not change the pasrt purchased from outside and if I will get it repaired from a outside vendor than the AMC will lapse. Height of diplomacy...

Rajat Goyel
Gurgaon
[protected]

we had purchased a eureka forbes aqua gaurd classic and aquagaurd hi-flo. and for the last 4 months they are not working and we have tried to contact the local aqua gaurd technician for the repair but to no avail. he is not responding and whenever we call him he says he will come but he does not come. so i request you to kindly look into this matter and reply me as soon as possible.

PAID SERVICE PERIOD FROM 17/09/2007 TO 16/09/2009 TO THE AQUAGUARD MODEL-XC AT AURANGABAD(MAHARASHTRA) SERVICING CENTRE BUT NOBODY IS ATTENDING THE SERVICES ON EVEN CALLING THEM. SO PLEASE WARN THEM TO ATTEND THE SERVICES AS PER THE AGREEMENT.

sir,
i purchased alaram securtiy system, customer number is 2184 for past 20 days it is not working, i given a complaint to chennai office through phone more than 20 times, but no respond is there, then i call to the service engineer e. muthukumar but nothing happend, Iam regret to say that no proper sevice is given by company after sales.
so i request to do the need full. This was supplied through Mr. gajendran.M customer...

AS PER CONTRAACT RECEIPT NO.AG.96B/14084846 DT.11-1-07 VALID UPTO 10-01-09 SIGNED FOR EUREKA FORBESS LIMITED BY ONE T.ANANDKUMAR OF CHENNAI SERVICE CENTRE, THE SERVICE IS NOT GIVEN FOR THE PAST ONE MONTH, EVENTHOUGH I CALLED AND REQUESTED THEM OVER PHONE GIVEN BY THEM AND THE WATER PURIFIER HAS COME TO DEAD STAGE, SINCE NONE OF THE SERVICE ENGINEER VISITED FOR THE LAST ONE MONTH.
SINCE THE AMC AGREENET HAS NOT BEEN SATISFACTORILY DONE BY THE AGENCY, THE EUREKA FORBES SHOULD PROVIDE ME THE SERVICE IMMEDIATELY, OR ELSE A NEW WATER PURIFIER SHOULD BE REPLACED TAKING BACK MY OLD ONE FREE OF COST FOR NOT RENDERING PROPER TIMELY SERVICE WHICH RENDERED THE MACHINE DEAD CONDITION.

I Debashis Samal, from Bhubaneswar want to put a complaint regarding the service of my Aquaguard.
I had purchased an Aquaguard (Classic) of Eureka Forbes in November 2007. I am herewith attaching all the bills (copy scanned) for your kind reference and retention.
It may kindly be noted that for my Institute I had procured 2nos Industrial model water purifier-cum coolers, 1no. Hi Flow Water Purifier and 7nos domestic water purifiers for office and hostel purpose.

After these sales persons visiting time to time my home for demo and shaking their tail like dog asking for purchasing and continuously following it up with me. It took less than 1 hour, after my phone call, for the sales personnel to reach my residence to take the amount for procurement.

As per the sales agreement the service personnel should come for free servicing after 6 months without our call as they say they have record of it. But now it seems to be completing one year, no one is turning up for service rather on repeated complaints to Eureka Forbes personnel at HO positioned at Forest Park or any other service personnel of any center at Bhubaneswar.

On suggestion from other centers, I contacted the service center opened newly in September 2008 at my locality regarding the service. After ten phone calls, one service personnel came on Sunday and suggested me to pay Rs 500/- for attending to the service. On asking about the service during the guarantee period, asked for bill, warranty cards and many more. On observing the bills, he advised me to wait for one month, when the warranty period will be completed, and then by paying him Rs 500/- he will attend the service. On insisting for coverage of scheduled service within warranty period, he told me that he is not having any instruction to attend to my complaint from the Head Office of Eureka Forbes.

I am having a very pathetic experience with Eureka Forbes. Their service is just pathetic.

Can we expect a more responsible act from Eureka Forbes ? Can we expect the same agility and prompt service as shown while taking sales? I am regretting for buying Eureka Forbes product.

The customer care seemed to be least bothered. Now we are still waiting for the action to be taken but all it leads to is frustration and anger...i would not suggest Aquaguard to anyone because of its pathetic customer care...really poor service


Debashis Samal
Qrs No.: F/8, Women's Polytechnic Campus
Jaydev Vihar
Bhubaneswar - 751023
Ph[protected]/[protected]/[protected]/[protected]

Pathetic service after sales

Eureka Forbes Aqua guard folks are real stupid. Ones they sale product they are done with their job. Customer has to go here and there to get the service. Their service franchisees are real !!!.
I have purchased Water Purified last year in the month of July 2007 which includes two free services. including changing of carbon and Candle-Filter.
I have received first service after 10...

I have purchased the following Eureka Forbes Product: EUROAIR GENEUS Vides receipt no 311; 024736 dated 20/10/2008. The payment was made by Cheque no 168020, Central Bank of India, Dated 20/10/2008. The product was delivered to us after 2 days.

However, no demonstration of the product has been given to us till date. This is especially with respect to the maintenance aspects of the product.

We were assured of a free service card with the product along-with a free gift. However, the promises made at the time of sale have not been delivered by the sales person till date.

We have not even been provided with the invoice of the product (including the Company bill & warranty card) by the sales person till date.

I have been trying to contact the sales person as well as the area manager (Mr Manoj Pandey, Tel: [protected]) repeatedly, but, they are not receiving my calls (on mobile) and when contacted on the company phones, are forever busy in some company meeting as told by the reception staff.

The sales man has pushed us into purchasing the product with the lure of freebies simply to improve the sale statistics before the closing date. The after sales attitude is extremely contemptuous of the consumer sensibilities and humiliating in nature.

I regret having purchased the eureka forbes product not because of the quality of the product but because of the attitude of the staff.

The details of the sales representative are:

Name : Mr Ashish Kumar, Group customer sales specialist, 12/4; Mittal building, IV Floor, Asaf Ali Road, New Delhi-110002; Tel: 30780695, 30780696, 30780697, 30780698, 30780699 AND Mobile no [protected]