Eureka Forbes Complaints & Reviews

I had purchased a Euroclean Wet and Dry Vaccum cleaner from Eureka Forbes through a representative named P.Suresh, chennai branch on 15th September 2008. At the time of Purchase, he had promised us that the original invoice/bill would be couriered within 7 days and at the max 15 days and would be despatched . Apart from this, he had promised to give us the kit bag as a compliment under the scheme for that period. It is since 2 months and I havent received my Bill nor the bag and no one has come properly to demostrate the functionality as promised at the time of purchase. They did send a person who was novice and was unable to explain all the features and went away quickly fearing too many queries from us.

As it was two months since we did'nt receive the bill, we went directly to their office and enquired about it and the response was shocking. They said that it has been already despatched from the head office and I even tried calling the head office but no one replied properly. I again had to fight to get a duplicate bill from their office and no bag since it was out of stock. I tried reaching the manager of the chennai branch but he seems to be always occupied in some meeting or pretending to do so and was unable to get a reply from their side. Please can anyone suggest to proceed in such a worst service scenario?

Regards
Jagadish Prasad H davey
Chennai.

Dear sir, I am having Eureka Forbes Nova water purifier since 2001 and the product is continuously under AMC till date (upto March 2009, I suppose). The product has been purchased in my spouse's name K. USHA and our residence is at "C-2, First floor, Malles Roy Enclave, New No.7, Central Avenue Road, Kodambakkam, Chennai 600 024. Phone (Res[protected] and mobile no.[protected]. While upto 2007 the service by the franchisee was quite ok, thereafter it is going from bad to worst (if there is more harsh word than 'worst' pl. substitue the same). I think the present franchisee Sruthi Dynamics at Kodambakkam, Chennai 24, is absolutely not only rendering discourteous service but also employs personnel who are unfit and misbehaving with the consumers. The service personnel do not bring the job cards and hence we are unable to know when the candles have been changed. They turn after a long gap that too after the problem becomes acute. COMING TO THE POINT :: DURING APRIL 2008 THE CABINET WAS BROKEN BY THE SERVICE PERSON AND WE WERE ASSURED THAT IT WOULD BE REPLACED SOON. BUT THE "SOON" HAS NOT ARRIVED YET. FOR ABOUT A FORTNIGHT THE WATERFLOW HAS ALSO ALMOST STOPPED. WITH MUCH FOLLOWUP WITH BOTH THE FRANCHISEE AND YOUR CUSTOMER CARE (?) CELL, TWO SERVICE PERSONS MR. VIJAYAKUMAR AND MR.SEBASTIAN HAD CHANGED THE CANDLES LAST WEEK WITH THE ASSURANCE THAT THE CABINET WOULD BE SOON THE NEXT DAY. BUT NEXT DAY THEY HAD MY SPOUSE THAT IT HAD TO BE TAKEN TO OFFICE AND GOT REPAIRED. (BUT I WAS INFORMED BY ONE OF YOUR EX-STAFF THAT IT COULD BE CHANGED WITHIN AN HOUR IN THE CUSTOMER'S RESIDENCE ITSELF). ON THAT DAY ITSELF THEY HAVE NEARLY MISBEHAVED WITH MY SPOUSE WITH UNPARLIAMENTARY WORDS. I WANTED TO COMPLAIN ON THAT DAY ITSELF BUT POSTPONED IT AND IF POSSIBLE TO AVOID IT. BUT EVEN AFTER TWO – THREE DAYS THE MACHINE IS NOT RETURNED AND MY SPOUSE HAS INFORMED THAT SHE HAD GOT A RUDE REPLY FROM THE SERVICE PERSON MR. SEBASTIAN THAT IF SHE WANTED SHE COULD APPROACH ANYWHERE. I LODGE THIS COMPLAINT FOR THE IMMEDIATE RECTIFICATION OF THE PROBLEM.THE REPLY MAY ALSO BE SENT TO [protected]@gmail.com

Sir,
We were sold a water purifier from Aquaguard Robot model - the sales person promised that the machine would clean any type of water quality and make it pure. After 2 months o[censored]sing the model it started giving me problems - the water does not get filtered properly and the machine does not purify water. The water does not even come. The machine gives trouble every 10 days. The service desk does not respond properly and i have to make literally 50 calls for 5 days every time to get the service person to fix the problem. Its really unfair that such a model has been recommended with all false promises that it cleans any type of water. I had been requesting for lab results of the water which also was not shown to me.
Request you to help in resolving this issue. Awaiting your advice.
Regards
Gayathri R w/o G. Saseendran

i have purchased the AQUAGUARD RO SIlver for the price of 13440/- on 20th august 2008 at kanpur, U.P. from last one month it is observed that the purchased AQUAGUARD water purifier has water lifting problem. We complined nearly 5 times to the customer service but till now no one from service centre had come. we are really dissatisfied with the product. So i request M/s AQUAGUARD please send the service person at the earliest to the address given below.

here iam giving my details:

Invoice no. [protected] dated 20 th aug 2008
Order no.[protected] dated 20 th aug 2008
customer ID no. [protected]

my address is:

Narendra Singh,
P44/7 Type-3,
Raksha Vihar Colony, Shyam Nagar,
Kanpur-208013.

i had purchased eureka forbes aqua guard gold nova around september 2008 from sales rep Mr rahul tharoor, by cash payment. i forgot to insist on cash recpt from his thinking i would get the invoice from the company after getting the delivery of the machine. but till date Neither Mr rahul nor his superior Mr suresh Kelade has obliged to heed my request. instead they demand a recpt of payment from me which i havent got . Mr suresh Kelade cell no is [protected] and when i try to call him he switches off his cell phone. i earnestly request forum to pls help me solve the harrassment by the company staff . Further i request all others who interested in buying eureka forbes products to think twice before they buy the product.

Despite of various complaints at phone number[protected] and[protected], my complaint is not being attended. Its over a month and they are still saying that pasrt is not available. I have even offered that I will buy the pasrt from outside and will give to them for repair but they are saying that they can not change the pasrt purchased from outside and if I will get it repaired from a outside vendor than the AMC will lapse. Height of diplomacy...

Rajat Goyel
Gurgaon
[protected]

we had purchased a eureka forbes aqua gaurd classic and aquagaurd hi-flo. and for the last 4 months they are not working and we have tried to contact the local aqua gaurd technician for the repair but to no avail. he is not responding and whenever we call him he says he will come but he does not come. so i request you to kindly look into this matter and reply me as soon as possible.

PAID SERVICE PERIOD FROM 17/09/2007 TO 16/09/2009 TO THE AQUAGUARD MODEL-XC AT AURANGABAD(MAHARASHTRA) SERVICING CENTRE BUT NOBODY IS ATTENDING THE SERVICES ON EVEN CALLING THEM. SO PLEASE WARN THEM TO ATTEND THE SERVICES AS PER THE AGREEMENT.

sir,
i purchased alaram securtiy system, customer number is 2184 for past 20 days it is not working, i given a complaint to chennai office through phone more than 20 times, but no respond is there, then i call to the service engineer e. muthukumar but nothing happend, Iam regret to say that no proper sevice is given by company after sales.
so i request to do the need full. This was supplied through Mr. gajendran.M customer...

AS PER CONTRAACT RECEIPT NO.AG.96B/14084846 DT.11-1-07 VALID UPTO 10-01-09 SIGNED FOR EUREKA FORBESS LIMITED BY ONE T.ANANDKUMAR OF CHENNAI SERVICE CENTRE, THE SERVICE IS NOT GIVEN FOR THE PAST ONE MONTH, EVENTHOUGH I CALLED AND REQUESTED THEM OVER PHONE GIVEN BY THEM AND THE WATER PURIFIER HAS COME TO DEAD STAGE, SINCE NONE OF THE SERVICE ENGINEER VISITED FOR THE LAST ONE MONTH.
SINCE THE AMC AGREENET HAS NOT BEEN SATISFACTORILY DONE BY THE AGENCY, THE EUREKA FORBES SHOULD PROVIDE ME THE SERVICE IMMEDIATELY, OR ELSE A NEW WATER PURIFIER SHOULD BE REPLACED TAKING BACK MY OLD ONE FREE OF COST FOR NOT RENDERING PROPER TIMELY SERVICE WHICH RENDERED THE MACHINE DEAD CONDITION.

I Debashis Samal, from Bhubaneswar want to put a complaint regarding the service of my Aquaguard.
I had purchased an Aquaguard (Classic) of Eureka Forbes in November 2007. I am herewith attaching all the bills (copy scanned) for your kind reference and retention.
It may kindly be noted that for my Institute I had procured 2nos Industrial model water purifier-cum coolers, 1no. Hi Flow Water Purifier and 7nos domestic water purifiers for office and hostel purpose.

After these sales persons visiting time to time my home for demo and shaking their tail like dog asking for purchasing and continuously following it up with me. It took less than 1 hour, after my phone call, for the sales personnel to reach my residence to take the amount for procurement.

As per the sales agreement the service personnel should come for free servicing after 6 months without our call as they say they have record of it. But now it seems to be completing one year, no one is turning up for service rather on repeated complaints to Eureka Forbes personnel at HO positioned at Forest Park or any other service personnel of any center at Bhubaneswar.

On suggestion from other centers, I contacted the service center opened newly in September 2008 at my locality regarding the service. After ten phone calls, one service personnel came on Sunday and suggested me to pay Rs 500/- for attending to the service. On asking about the service during the guarantee period, asked for bill, warranty cards and many more. On observing the bills, he advised me to wait for one month, when the warranty period will be completed, and then by paying him Rs 500/- he will attend the service. On insisting for coverage of scheduled service within warranty period, he told me that he is not having any instruction to attend to my complaint from the Head Office of Eureka Forbes.

I am having a very pathetic experience with Eureka Forbes. Their service is just pathetic.

Can we expect a more responsible act from Eureka Forbes ? Can we expect the same agility and prompt service as shown while taking sales? I am regretting for buying Eureka Forbes product.

The customer care seemed to be least bothered. Now we are still waiting for the action to be taken but all it leads to is frustration and anger...i would not suggest Aquaguard to anyone because of its pathetic customer care...really poor service


Debashis Samal
Qrs No.: F/8, Women's Polytechnic Campus
Jaydev Vihar
Bhubaneswar - 751023
Ph[protected]/[protected]/[protected]/[protected]

Pathetic service after sales

Eureka Forbes Aqua guard folks are real stupid. Ones they sale product they are done with their job. Customer has to go here and there to get the service. Their service franchisees are real !!!.
I have purchased Water Purified last year in the month of July 2007 which includes two free services. including changing of carbon and Candle-Filter.
I have received first service after 10...

I have purchased the following Eureka Forbes Product: EUROAIR GENEUS Vides receipt no 311; 024736 dated 20/10/2008. The payment was made by Cheque no 168020, Central Bank of India, Dated 20/10/2008. The product was delivered to us after 2 days.

However, no demonstration of the product has been given to us till date. This is especially with respect to the maintenance aspects of the product.

We were assured of a free service card with the product along-with a free gift. However, the promises made at the time of sale have not been delivered by the sales person till date.

We have not even been provided with the invoice of the product (including the Company bill & warranty card) by the sales person till date.

I have been trying to contact the sales person as well as the area manager (Mr Manoj Pandey, Tel: [protected]) repeatedly, but, they are not receiving my calls (on mobile) and when contacted on the company phones, are forever busy in some company meeting as told by the reception staff.

The sales man has pushed us into purchasing the product with the lure of freebies simply to improve the sale statistics before the closing date. The after sales attitude is extremely contemptuous of the consumer sensibilities and humiliating in nature.

I regret having purchased the eureka forbes product not because of the quality of the product but because of the attitude of the staff.

The details of the sales representative are:

Name : Mr Ashish Kumar, Group customer sales specialist, 12/4; Mittal building, IV Floor, Asaf Ali Road, New Delhi-110002; Tel: 30780695, 30780696, 30780697, 30780698, 30780699 AND Mobile no [protected]

Dear Sir,
We bought an Aquaguard Total RO product on dated 18-March-2008 from A-8, Rani Bhawan NIT Faridabad having Receipt No.018777.
Now regarding the problem which I am facing right from the purchase of your product. I have registered problems so many times & Executive entertains us after 15~20days after reporting the problem.This has been repetitive 5times since I bought this product.
Now the Warranty period is about to finish in next five months & still the problem is Unsiolved.This will lead to exaust of Warranty period & product unattended.
Pl. Look into the matter asap & Exchange this product with new-one otherwise I would be having no option left other that consumer court.
Hope to hear you soon
Thanks & Regards
Amit Goel
1619A, JAWAHAR COLONY,
NIT, FARIDABAD(HAR.)
[protected]

To,
The Service Head Quarters,
Eureka Forbes Ltd.,
No.143, C-4, Bommasandra Industrial area, P
Off. Hosur Road, Bangalore : 560 099, INDIA.
From
Gauri Sankar Nath, Office Supdt.-I,
General Manager’s Office,
Northeast Frontier Railway, Maligaon
Guwahati : 781 011, ASSAM,
Dated : Guwahati : The 31/7/2008

Dear Sir,

Sub : Malfunctioning of Aquaguard Booster Water Purifier.

While I convey my due honour to your good self, I apologize to express my utter displeasure to let you apprise of the mode of functioning of the Customer Service Centre, located at Guwahati which has exhibited a rare instance of gross negligence and indifferent attitude to rectify the faults detected in the water purifier, installed just a few months back. Of course, there are several such instances recorded in the website as far as the functioning of the said product o[censored]reka Forbes is concerned.

The machine was installed by push selling agents of the company against order No.197/ 018107 dated 28/9/2007 and started malfunctioning within a very short span of time which have been supplying contaminated water with odd smell, bitter taste accompanied with black sediments instead and just not consumable at all.

On complaint, the filter was inspected not less than five times in nine months and the service personnel came to the conclusion that the Filter Candle is responsible for the deficiencies and needs replacement but, instead, the candle was merely cleaned during their every visit. It is un-becoming on the part of a reputed Company.

Sir, with utter dismay I noticed that the filter candle, is of very shabby appearance, as if it served for not than three years while that of mine is of just 9 months old it has been hardened to its extreme and not capable of extract and supply the filtered water even with an adequate flow apart from contaminated smell and sediment. But, till the service personnel are indifferent and not feeling the indispensability of replacing the candle, in contrary they have been trying to let the purifier work in the same manner till the expiry of the stipulate Warranty Period, as so understood? can this sort of attitude be termed as so called Warranty ? I am scared about as to whether the purifier as a whole is an old and aged one and I was just made a goat of sacrifice, very shameful, indeed.

It was last attended on 29/7/08 and from the next day it has returned to its earlier stage. It is indeed harassing for me and apparently, their reluctance to redress my grievances stands substantiated. As a conclusive resort I have the honour to solicit your kind intervention so as to ensure that the purifier is rectified by any means if requires by replacement, forthwith, without applying the odd and mal-intention to work the machine in its defective status till the expiry of warranty, violating the warranty rules.

With sincere regards, Sir,

Enclo : Copy of installation document.
Sincerely yours,


(Gauri Sankar Nath),
Railway Qrs. No. 143/A,
East Maligaon : Guwahati : 781011,
Phone : (M[protected].

I have purchased one Euroclean Vaccum Cleaner- Euroclean Ace model, on[protected], through the home dlivery system at Jaipur, Rajasthan. One of the attachments -ALL SURFACE CLEANER has been found to be defective as it does not fit with the instrument. This was pointed out by the company representative himself, who promised to replace it within two days. As this is the attachment which is used for more than 70% household operations, it was the one most needed at this time of festival. Despite several reminders the company representative has neither replaced it nor contacted, and now he does not answer the calls.
The company should be concerned about how a defective piece was packed and supplied, and also about the poor and dismal response of the service providers who simply forget to respond after getting the payment.

On 19.07.2008, I made payment of Rs 8600/- to Mr Balwinder Singh, a Door to Door salesman of M/s Eureka Forbes Ltd towards purchase of Aquaguard Total Nova model under exchange scheme.

The company has not issued Invoice and Guarantee Card to me after a regular followup with their Salesman and Divisional sales office at Panchkula.

The company is also not attending to my complaints.

Strict action must be taken against such company.

I am to draw your attention to the subject mentioned above and to state that I am using Aquaguard Nova for a long time.But i am constrained to say that your after sales service is deteriorating day by day.This is due to the fact that you are appointing franchises who are totally incompetent.They have no infrastructure to serve your customers and mostly ill equipped to handle the repair job.Your reputation is suffering badly as you leave your hapless customers at the mercy of these incompetent people.
I hereby narrate my outgoing experience to establish my point.
Your present franchise ia Mr.Jayanta Chattopadhyay of 29, L Road, Belgachia, Howrah-711108 whos is supposed to render service to me.My Aquaguard went out of order on 14.10.08.I lodged a complaint with the franchaise on 15.10.08 and he assured to send a mechanic on that date at 6PM.I rushed back to residence before 6 PM on that day so that your mechanic can carry out his job.But he did not turn up.I again contacted your franchaisee on 16.10.08.He sent a mechanic on that day.After checking up the machine he opined that the circuit board needed replacement.He assured me to do the job on the next day and accordingly I took a day off.But to no avail.Neither your franchiasee would semd any communication to me.I gain rang up uour frainchisee on 19.10.2008 by 12 noon.But he again failed.He keeps his mobile switched off.So it is not possible to ascertain what has happened.Your franchisee seems to be quite indifferent to the inconvenience of your customer who suffers badly for dyas together.In this connetion I am to add that I am an AMC with your organisation upto 28.02.11.
I request you to take immediate action against hte franchisaee.I may please be kept informed of the step taken by you.
yours faithfully,
Buddhadeb
Mukherjee
(Jt.Secreatary to the Govt. of West Bengal, Judicial Dept., Writers buildings, kolkata-700001)

respected sir
i had purchased an aquagaurd classic in 2006 and it has stopped working from last 6 months and we have tried to contact mr rifat riyaz incharge of eureka forbes in srinagar and he further gave us the number of mr akbar whose phone number is2470608, but whenever we are trying to contact him since last 1 month, but, he is only assuring us that he will come and look into ou problem but till now he has not come. so i request you to kindly look into the matter.

Sir,
I am very sorry to say that I am very much uncomfortable with the service of Eureka forbes Aquagard. My water purifier of Aquagard require service and I have call many times to the salesman Mr. Naveen and Manager Mr. Gurnani of Hazratganj Branch but there is no positive response. I have calling to above-mentioned persons since purchase(09 October 2008), trying both persons with the gap of 1 days regularly with a hope that someone will respond.

It seems it is also useless because no one come to my house for servicing.

Can u imagine how frustrating this is?

You are, therefore, requested to interfere in the matter and kindly do some needful. We have to remind them in every alternate days.

Thanks and regards

Amit Kumar Srivastava