Eureka Forbes Complaints & Reviews

AN OFFICIAL COMPLAINT WAS LODGED IN THE MORNING ON 14 th JAN/09 @ UR AURANGABAD OFFICE NON FUNCTIONING OF THE AQUA GUARD WATER PURIFIER .
COMPLAINT ID NO.WAS 1420 & WAS ASSURED THAT A PERSON WOULD BE ATTENDING THE PROBLEM BY NOON.
TILL TODAY i.e ON 17th JAN/09 THE PROBLEM WAS NOT SOLVED.
IN THE MORNING WHEN THE CALL WAS GIVEN TO UR OFFICE FOR RESOLVING THE PROBLEM, IN A VERY RUDE TONE THEY REPLIED THAT NOT TO CALL AGAIN REGARDING THIS PROBLEM & A PERSON WOULD BE SENT TILL NOON .
LATER IN THE EVENING @ 5.pm WHEN A CALL WAS GIVEN @ UR OFFICE MISS MONA JAIN ATTENDED THE CALL & ASSURED THAT TOMMOROW MORNING A PERSON WOULD ATTEND THIS PROBLEM.
ON ENQUIRY IT WAS SAID THAT MR VITHAL OR JAVED WAS THE MECHANIC WHO WAS SUPPOSED TO LOOK AFTER THE WORK.
ON THE ONSET OF THE SUMMER THE BANK IS FACING DRINKING WATER PROBLEM FOR THE STAFF AS WELL AS ALL OF OUR ESTEEMED CUSTOMERS.


HOPE THE PROBLEM WOULD BE SOLVED & THE CONCERNED STAFF @ UR AURANGABAD CENTRE BE MORE PROACTIVE & COURTEAOUS TO ATTEND THE COMPLAINTS

To From: 37, Royal Bungalows,
D.P. Pandey Nipania Road, Nipania,
Manager Customer Care, Indore Dvn. Indore-452016.
Eureka Forbes Ltd, M: [protected]
Sapna Sangeta Road, Ph:[protected]
Indore. E-mail- [protected]@rediffmail.com


Re: Complain on Eureka Forbes Ltd machinery (Aqua Guard) and fraud from Sales personnel.

Dear Sir,

Once a guy came to our colony (Royal Bungalows) and distributed a Business Card that I am attaching with this complain. On 07/10/2008 I called the guy for an Aqua Guard of Eureka Forbes Ltd. He came to my place along with other guy (told us that he is the Leader of the 1 st guy) and shown a prospectus of different models (Eureka Forbes Ltd).
He convinced with the Aqua Guard RO model amounting Rs-14500/-. On that very day they delivered the product with fitting the total tools into my kitchen.
For that service they took 5400/- cash and 9100/- self cheque No 470550 drawn on ICICI Bank and provided a receipt No 019429 from Eureka Forbes Ltd in the name of my wife “Ashima Mukherjee”.
Also told that the Warranty card and servicing card would be coming to my address within a month.
I talked with that guy vide Cell No[protected] and [protected] as mentioned in the Business Card several times for servicing of the Aqua Guard as well as non receipt of any Warranty card and servicing card from Eureka Forbes Ltd.
After getting fed up I went to the office as mentioned in the Business Card “Sapphire Heights, A.B.Road, Indore” on 24 th Jan 2009 and complained regarding non receipt of Warranty card and servicing card also no servicing from Eureka Forbes Ltd.

The attendant put the complain no 279 (24/01/2009) and sent a technician for servicing of Aqua Guard on that very day.

The technician visited my place and told that the Aqua Guard- machinery was not the original from Eureka Forbes Ltd. Also he called at[protected] and wanted to know about the product.

After that I again talked at phone no 2578142/2578150 and described every thing happened to me. I got phone to 3268849 for Eureka Forbes Ltd, Sapna Sangeta Road and talked with you.

Now I am attaching the Business Card along with the Receipt from Eureka Forbes Ltd for your necessary steps so that I could get back my expense Rs-14500/- or the original Aqua Guard RO model machinery from Eureka Forbes Ltd.

This is a serious complaint from me. It is creating a lot agony into my mind.

I request you to understand my agony and redress the complaint within a few days.

Thanks & Regards,


Chandra Sekhar Mukherjee Dated: 28/01/2009


Ashima Mukherjee Dated: 28/01/2009

Enclo: As above.

Dear Sir,

I have resigine Eureka Forbes Ltd in Oct 2001 and till today I am not received my PF deposit amount. Please help

Regards
Sanjay Kumar
Patna
[protected]

The water filter model senza doesn't work at all. The outflow of water from RO is of same quality as input water.
On complaint, the service engineer tells - it works like that only. On repated complaint other engineer comes and say he doesn't know how this model works.

I would recommend not to by water purifiers from Eureka forbes as they don't have quality products and trained service engineer to install and support them.

I am persuing for service of my vaccum cleaner since past 1 month & till now I am sitting on the same track, without any revertals.






Mukesh Yadav


[protected] Forwarded message[protected]
From: Mukesh Yadav <[protected]@gmail.com>
Date: Sat, Jan 10, 2009 at 10:12 AM
Subject: Re: Urgent : Complaint on Installation
To: pratima.[protected]@eurekaforbes.co.in,...

i have brought the eureka forbes water purifier . when the executive visited for demo, after explaination of teh product he did not say about maintenence. ex. replacement of filter cartridge every year. it is costing 3660 rs. now i have no other option other than replacing it every year. when asked upon the discount on mrp they r not ready to give any discount. even the service which they r offering is also very very poor.

This is the second year o[censored]sing this product. When it was installed last year, they fixed a very long pipe. We have been asking them to cut short it so tht we can change it when it gathers moss. Inspite of repeated requests, the pipe wasnt cut or changed. Today they come for servicing and chnage the pipe and ask for money. Is this some cheap way of collecting money waiting for the thing to get spoilt. I was amazed at the way they were quick in changing pipe today after two years!!!. I hope tht the organisation like eureka forbes has some responsibility to the customers when they install their product.

I HAVE PURCHASE EUREKA FORBES AQUAGUARD INTEGRA HI-LIFE ON 20/1/2009 FROM DELHI ROHNI/PITAMPURA BRANCH THROUGH MR.HARI PARSHAD COMPANY SALES OFFICER HIS EMPLOYEE CODE IS 39883434 . UNFORTUNATELY FROM DATE OF PURCHASED MACHINE NOT WORKING PROPERLY AND EUREKA FORBES LTD DOES NOT CHANGE THE MACHINE OR REPAIR IT PROPERLY

the water purifier does not working

I have bought an Aquaguard I-Nova e-boiling model one & half years back from Kolkata & currently I am based out of Hyderabad. I have taken a comprehensive AMC contract for this product a year back & currently the product is just not operating for the last one month. I have registered the first complaint on 7th Jan 2009 & thereafter made several calls at the Company's 24 hour helpline but without any resolution. Even I do not receive any calls from any Service technician & now I am looking at escaling this thru mass communication channels as I have realised that there is no point calling up the Customer Service center. Given below are the Complaint number along with my Customer no.

Complaint No- [protected]
Customer No - [protected]

Lets see if I finally end up making a complaint at the Consumer Cell.

During my visit at Trade fair at delhi .Mr Rakesh Chaube of Eurka forbes has taken some mony as a token of registration and told us that this amount will be refunded once my man visit to your home . But till date no body has turned up and when ever we ask for money then he behaves very rudely and till date he has not returned the money which he has taken in the name EUREKA FORBES.

Dear Sir or Madam,
I have purchased a RO system to wash out all my tension regarding happening of any disease due to impured water. But till date I purchased RO system I am in highly tension due to following reason:
1. I have purchased it on 10th December 2008. And your sale person promised me to dispatch bill within six working days. But till date I have not received any documents regarding purchase of RO system. Please note that I have purchased it from my highly hard work earning not from any Black money. It might be possible that your sales people think that all civil person are thieves and they will not bothered if not recived any bill/ invoice of the product purchased.
2. I have visited many times (How many times I can not counted) at your local office 51/5, Shipra path, Mansarovar, Jaipur but always get negative answer regarding bill. Now i feel that there is always a penalty of your guilty. And I think that I did crime to purchase Eureka forbes product, yytherefore getting punishment of this guilty.
With warm regards,
Dr. Jugal Kishore Taneja
[protected]
[protected]@rediffmail.com

Not working - not attended by service engineer
From S.Manivannan ( [protected] ) Chennai.

We have bought Eureka forbes Aquaguard - Classic water purifier 3 years before from your Sales personnel ( Vinayagam - [protected] ). We have taken AMC during sep-2007.

No one came till date after the commencement of AMC. At present the purifier was not working from Dec-08. During Dec-08 we have made complaint in Service cell. They have given Complaint no.80797168 and informed us that they will attend the job by next day. We have made several calls to the service center and got the same reply that it will be attended in a day or two. We also informed that this problem will be taken up with the consumer court. After then no response till date.

Tell me what should i do now. Shall i file a case at consumer court.

Please send your service engineer to attend the job immediately.

Hi,

I have purchased a new Eureka Forbes water Purifier from Nirmal Lifestyle in Mulund on 18/01/2009, for which I have the Annual Maintenance Contract.

On 20/01/2009 technician named Mr.Pandey came to fit and show the demo.He had completed the fitting to wall part but not able to find the problem for the purifier not functioning since only the alarm light was glowing.

He was not able to find the problem and thus conveyed us that another technician will come and solve but the technician did not turn up till 21/01/2009 EOD.

Meanwhile parallely I had registered the service on calling up the telephone number[protected] and the executive assured me that within 24 hrs the service will be completed but no result till now.

I think Customer helpline number is only meant for show purpose to customers since there was no action taken after the service registrtation task

Mr.Pandey had shared me this number 26870215 to log a complaint but after dailing 10-20 times I had been getting number busy and no one picks up the phone.

Again after followup with Mr.Pandey I got another number 25285903, to log complaint and from this number some action was taken by sending a technician today 22/01/2009 and I am in doubt whether this technician would be completing this task or not.

I want an explanation for this delay in Service.

I feel it a shame for a reputed company like you who commit to the customer about your good service.

I want to bring this issue to the public who trust your organization and purchasing the water purifier system.


Regards,
Chandra Mouli
Airoli, Navi Mumbai - 400708

I purchased Aquaguard RO System on 01.01.09 but leakage was start on 02.01.09. I logged complaint at Hanumangarh Jn. office, Mr Pankaj but person come on 09.01.09. Again leakage on 11.01.09 rectified on 13.01.09. Again leakage on 14.01.09 & complaint logged on 14.01.09 but after 12 phones to different persons like, Pankaj, Verma Ji & Surender problems not rectified up to 21.01.09. How can I assure for warranty service for whole life.

I had lodged several complaints for attending faults like 'Leakage, Non-stopping of water after switching off & Black particles in the Water) for EUREKA's DESIGNA WATER PURIFIER vide Complaint No.773 dt.22.12.2008 (Over phone no.[protected], 527 dt.24.12.2008 (Over phone no.[protected], M62466 dt.13.01.2009 (Over phone no.39883333 & 289 dt.17.01.2009 (Over phone no.[protected] inspite of having an AMC and following up repeatedly, I was told that they are going to attend to the problem. Till date either the problems were not attended or if attended, not rectified properly by the Engineers. This is the worst form of service that you can ever get. Eureka Forbes is extremely poor in customer service and customers are fooled and duped into buying their products.

19.01.2009



Dear Sir,

I write this letter as a customer of your company out of lot of frustration, displeasure and resent towards the after-sales services being offered by your company and respective officers.

I had purchased EUREKA FORBES AQUA FLOW MACHINE AS IT’S FROM TATA GROUP AS I HAD A VERY GOOD TRUST IN THIS NAME AND IT’S PRODUCTS.

We experienced difficulties with the equipment operation FROM September-08. We immediately contacted the after sales service call centre and launched an official complaint. It has been nearly 5 months and till date our complaint has not been addressed. You would appreciate the fact that 5 months is a painfully long period for addressing a customer complaint and following up the matter with the company officers.

We have been made false promises and commitments by the officers about addressing our complaint. Following are the names of officers which we have contacted since last 5 months and they have not taken any action till date.

1. Mr. Ravi Kumar – Mobile Number[protected]

2. Mr. Shiv Saran – Mobile Number[protected]
Got very worst reply and answer given by this officer as he was asking don’t
talk to me we work like this and if you wish you can continue with our
services or just Forget it.

3. Mr. Punit – Mobile Number[protected]
His response was little bit positive but not able to solve this issue yet, as he
was trying but immediately forget to follow it up.
Also not able to send any person to pick up the cheque of renewal service
contract as he says he don’t have any AMC from in office and this reply I
am getting from him since last 60 days.

4. Mr. Parbhat Singh[protected]
The man to whom you have given the service contract on Eureka’s behalf
but you don’t explain him the method of working he is very least bother to
alternate any call and not even tried to solve the issues.

5. Just forget the name of the last person’s to whom I had talk and still the
problem is not solved and also the maintenance contract cheque is not
picked up and they force me to go to private agencies and given me the
number of Aakash Water Purifier Services – 022 – 4042 5656 he says
this is the better option then our Eureka’s service ???

It is really pathetic that we are being literally treated as "beggars" in our pursuit of contacting your officers and getting the equipment complaint resolved. We are being made to believe that we are at the mercy of your company officers. We get a feeling that the officers do not see any value in addressing a customer complaint.

I write this letter as a final attempt to get our grievance resolved and with a fervent hope that you will look into this matter ASAP and make an attempt to restore the customer confidence in your company's product and your company as a whole by addressing our complaint.

Regards,
(Sanjeev Shah)
Address: - S-1, Dev Kripa, A-wing, 2ND floor, NATH PAI Road,
Ghatkopar (East), Mumbai 400 077.
Mobile Number: 0 –[protected].

I have renewed amc for my RO Plant but there is leakage in the system. I had given complaint on 24th dec 2008 but till date no one from Aqua guarda Euerak forebes has attended the problem. The amc was around Rs.4000 is it any worth in renewing the amc.

My phone#[protected]

Hi my name is Vipin Tyagi and i live in Jaipur (Rajasthan). I am having one Water Purifier (Aqua Guard- Compact model) for which i had signed an AMC of Two years ( Contract No.[protected] dated 29/12/2007) under which the Eureka Service team has to visit my place every six month for changing the candle/carbon of the machine.
The first changing was done the day i signed the contract but for second service i had to call up the service centre to do the needful to which they sent the technician in July 08(on 7th month). In the meanwhile i changed by residence in Sept 2008 . Now again the six month period is over but still there is no communication from the local service centre towards changing the candle/carbon. Is there any system in place...?

I tried to contact the local chap (Mr Pankaj on 5100847) but i dont think company has provided them adequate training as to how to deal with customers.? Instead of accepting the flaw in the system he asked me numerous questions as if Co is doing some charity by providing me service.

On questioning about the service levels, he told me he had sent a technician to my earlier residence on 28 Dec 08 but he was told i had changed my residence, whereas the fact remains that my earlier landlord has got my new address and no one had visited them !! Our two contact numbers are clearly mentioned on the AMC card but no one took the pain of calling up and asking for the changed address...Today(13/1/09) when i called up i was asked where to send the person...? Again my question is - Is there any system in place.? Do we have to call up everytine to get the service ?
I hope the people sitting on the top level understands the seriousness and the possible threat arising due to drinking of non-clean water.

I strongly beileve in a brand called TATA but such level of service puts a big question mark on the systems/processes and checks.?

Kindly do the needful and oblige.

Regards

Vipin Tyagi
0-[protected]
[protected]@yahoo.co.in
Jaipur (Raj)
India

I have a aqua guard water purification system from last 8 yrs. and had no problems about its functioning, the candle and carbon was changed every 6 months. But no no for AMC. Now the rear pipe bringing water to e boiling after filtration stared leaking, I called the service personal to repair it, He said your PCB is burnt . I said when e boiling and filtration is working who PCB can burnt. hE SAID YOU TAKE A TWO yrs AMC and it will be repaired he took RS 1900/ for two yrs maint The machine is still leaking, no action is taken by company to sent mech for repair, Since it is a propriety item the govt should ensure the customer is not cheated by company