Eureka Forbes Complaints & Reviews

i want know about aquqgurad revia total NF/ RO. pls teel me their is any difference between these two models or they are same.the price of both model are equal.

Same Problem was happening with me.

Eureka Forbes Ltd — new aquaguard booster is found faulty

replacement require

Sah & Sanghi Auto Agencies pvt ltd.
Permenent code no:-[protected]
Complaint given several times

Dear sir,
We brought e-boiling system in 2006 and that is not working properly now please i want to make it proper now please give the details of that filter and i want service center in guntur please give me the details on my mail or [protected] thank you

my self sailaja and i have taken the AQUASURE SPRING FRESH, the cost they have taken 13, 500
from RELIANCE MART< LESURE VALLY< GURGAON

i have taken last month but STILL I DID NOT GET THE SERVICES< ICALLED THEM SOME 30 TIMES
BUT NO RESPONCE AND THEY ARE IRRITATING ME
ok
THE BETTER WAY IS JUST TAKE BACK UR PRODUCT AND GIV THE MONEY
OTHER WISE giv me the solution how to make CONSUMER CASE to eureka forbes
AND RELIANCE MART

MYNO IS [protected]
your product code is BCCODE-22210
SL no BD08

Aquaguard Water Purifier — very poor service

mr .babu who has taken the amc for aquaguard water purifier is not responding to our calls to change the carbon.they have got the money for 2 years. they are really cheating us. very poor service in tuticorin.if this continues we'll sue u in the consumer court. i request the higher authorities to take immedte action.

sir very fast

not working

i purchased aquasure with power boiling. seethal enterprises at ramanthapur Hyderabad.. the sales man did not come till now... to fresh up the water tank of aqua sure. no body came... i called him lot of times but no respance from there. non purify water is coming from machine. so please rectify my problem.
G.SRINIVAS
FLAT NO 405, SARASWATHI BLOCK,
RAMANTHAPUR, HYD.
PH NO.+91 [protected]

To,
Aquaguard-Reviva R.O.

I have purchased AQUAGUARD-REVIVA R.O.(Unit No.8007469) on 13/07/2007.Company's representative assured good after sale service.Its sales office (M/S JESSY ENTERPRISES, KARAIKUDI - 630 001, Tamil Nadu has been reminded many times for service/cleaning but in vain.One of the representative (Balasubramanian Mobile- [protected] ) was reminded many times.Last time also the same thing happened.I request you to do the needful .
Dr.M.Ramesh
Vairavapuram 3 rd street, Lohadas Bhavan
Karaikudi -630 006.Mobuile-[protected].

aquaguard was not working for past 1 years. iam contact the customer care number. but till now anybody is coming to service.

To,
Aquaguard- Reviva - RO
Eureka Forbes Ltd.

We have purched RO system in the name of Akhil Bharatvarshiya Digamber Jain Parishad, Pkt. No. 104, Kalkaji Extension, Near Aggarwall Dharamshala, New Delhi- 110019 under Code No. GWPDRVTV10000 D.C. No. 17640092, Order No.[protected] dated 28.2.2011.

The above RO System in not working. Inspite of Reminder to Delhi office (complaint No. 41607388 dt. 21.6.2011) no action has yet been taken. Kindly take action immeditaly in the matter.

With thanks,

S. C. Jain
Office Secretary- A B D Jain Parishad
91-[protected]

i m purchase REVIVA" R.O.water purifier of Eureka at Bathinda Tele Eureka Forbes . Mr Bhatnagar is misbehavor with me. i m not satisfied for your product. plz return my payment.

thanks
pardeep singla
[protected]

I am user of Aquaguard RO from last 3 years, the product is very good, but it needs maintenance, from last 2 years I had AMC with Aquaguard, from last 15 days my plant is stopped, I have registered a complaint, but from past 15 days they are noting only address, technician is not coming.

Service support has to be stergthened by Aquaguard if it has to enjoy market leadership.

Dear All
I too purchased UV purifier last month. The marketing team at Bangalore (RT Nagar) committed that they will give invoice and travel bag (Free offer) within 48 hrs. But even after 15 days I have not received the invoice and free travel bag. We are calling Mr Ragavendra who is the incharge but he is not responding properly. He is using all illegal words over phone and he told payment collected already and he is not responsible for invoice & free bag deliveries now.
How Eureka forbes recruiting these people.
I too have many customers wants to buy the product but after seeing the ir-responsible behaviour of Mr Ragavendra, they are not willing to go for Aquaguard now.

Please make sure to select good service provider before purchases

regards
sathya
+[protected]

THIS aquaguard is the worst
:-)
:-)
:-(
<3

yes this is very true i bought a product month ago first installation they did half cookied work and only60% of water was getting filled and they came and attended again and pulled out the flushing knob and now i cannot clean my system.
Sales person says he is no way responsible and the service team daily will have only one answer they will come today and attend and that today will never come iam going to go to consumer court on 19 October 2009. Peple who want to join can join me.

People plaese be aware of Aqua Guard
Dont buy that product at all with such poor services. I doubt whether tata company knows about such happenings in their offices.

Regards,
M.Kokilapillai
[protected]

Aquaguard RO Purifier — Horrible Services and worst management

Hello,
Sir
I am a consumer of Aquaguard. It was a very famous and very good firm but some people who connected with like dealer of this company has cheated with his customers at the time of selling his product, He was saying five years warranty on this product and when we purchase the products he says only one year warranty and doesn't want to hear consumers problem and when i call him he used abuse languages and sending his sales man who don't know how a adapter connect in inside the Purifier.

FROM URGENT PLEASE
M R MANOHARAN REGISTERED WITH A/D
MANAGER, CANARABANK
CURRENCY CHEST TRICHY – 1( TEL:[protected][protected])

RESIDENCE:
1.SATHYA SAI NAGAR
VAYALUR MAIN ROAD
UYYAKONDAN THIRUMALAI
TRICHY –[protected]CELL[protected]

TO
THE MANAGER
EUREKA FORBES LIMITED
CAUVERY 2nd FLOOR
D.No.79/80RAJA COLONY
BEHIND SANGAM HOTEL
TRICHY 620 001

DEAR SIR,

Sub: PURCHASE OF AG CLASSIC (WATER FILTER CUM PURIFIER)
Ref: YOUR TAX INVOICE No.[protected] DATED 10.01.2010

I WISH TO INFORM THAT I HAVE PURCHAED AQUA GUARD WATER
FILTER VIDE YOUR ABOVE REFERENCE.

SINCE THE DATE OF INSTALLATION THE UNIT WAS NOT WORKING IN GOOD CONDITION.HENCE IMMEDIATELY IT WAS BROUGHT TO YOUR KNOWLEDGE.



ONE OF YOUR REPRESENTATIVE WAS CALLED ON US AND MADE SOME REPAIRS. BUT WITHIN A WEEK TIME, AGAIN THE UNIT WAS NOT WORKING.

AGAIN I HAVE APPROACHED YOUR OFFICE AND MADE US TO CONTACT CELL No.[protected] Mr.RAVI. ON VERIFYING THE UNIT HE HAS OPINED THAT THE BOARD HAS SOME PROBLEM WHICH MAY BE REQUIRED TO BE REPLACED. EVEN AFTER REPEATED REMINDERS AT YOUR OFFICE WE COULD NOT ABLE TO CONTACT ANY BODY. THEREBY I HAVE CONTACTED THE REPRESENTATIVE Mr.SULTAN IBRAHIM CELL No.[protected] WHO WAS CANVASSED THE SALE OF AQUAGUARD TO US.

HE HAS REQUESTED US TO CONTACT THE SERVICE MANAGER
Mr.RAJESH CELL No. [protected] FOR FURTHER REPAIR OF NEWLY SUPPLIED UNIT. WE HAVE MADE ALL OUR EFFORTS TO CONTACT THE PERSON TO GET SERVICE OF THE UNIT. THIS WAS NOT DONE EVEN AFTER REPEATED CALL FOR THE PAST FIVE DAYS.

UNDER THE ABOVE CIRCUMSTANCES WE REQUEST YOU TO IMMEDIATELY LOOK INTO THE MATTER AND REPLACE THE NEWLY INSTALLED WATER PURIFIERWHICH IS FOUND TO BE DEFECTIVE. PLEASE NOTE THAT I COULD NOT UTILISE THE PRODUCT FULLY FROM THE DATE OF PURCHASE.

PLEASE BESTOW YOUR PERSONAL ATTENTION


FROM URGENT PLEASE
M R MANOHARAN REGISTERED WITH A/D
MANAGER, CANARABANK
CURRENCY CHEST TRICHY – 1( TEL:[protected][protected])

RESIDENCE:
1.SATHYA SAI NAGAR
VAYALUR MAIN ROAD
UYYAKONDAN THIRUMALAI
TRICHY –[protected]CELL[protected]

TO
THE MANAGER
EUREKA FORBES LIMITED
CAUVERY 2nd FLOOR
D.No.79/80RAJA COLONY
BEHIND SANGAM HOTEL
TRICHY 620 001

DEAR SIR,

Sub: PURCHASE OF AG CLASSIC (WATER FILTER CUM PURIFIER)
Ref: YOUR TAX INVOICE No.[protected] DATED 10.01.2010

I WISH TO INFORM THAT I HAVE PURCHAED AQUA GUARD WATER
FILTER VIDE YOUR ABOVE REFERENCE.

SINCE THE DATE OF INSTALLATION THE UNIT WAS NOT WORKING IN GOOD CONDITION.HENCE IMMEDIATELY IT WAS BROUGHT TO YOUR KNOWLEDGE.



ONE OF YOUR REPRESENTATIVE WAS CALLED ON US AND MADE SOME REPAIRS. BUT WITHIN A WEEK TIME, AGAIN THE UNIT WAS NOT WORKING.

AGAIN I HAVE APPROACHED YOUR OFFICE AND MADE US TO CONTACT CELL No.[protected] Mr.RAVI. ON VERIFYING THE UNIT HE HAS OPINED THAT THE BOARD HAS SOME PROBLEM WHICH MAY BE REQUIRED TO BE REPLACED. EVEN AFTER REPEATED REMINDERS AT YOUR OFFICE WE COULD NOT ABLE TO CONTACT ANY BODY. THEREBY I HAVE CONTACTED THE REPRESENTATIVE Mr.SULTAN IBRAHIM CELL No.[protected] WHO WAS CANVASSED THE SALE OF AQUAGUARD TO US.

HE HAS REQUESTED US TO CONTACT THE SERVICE MANAGER
Mr.RAJESH CELL No. [protected] FOR FURTHER REPAIR OF NEWLY SUPPLIED UNIT. WE HAVE MADE ALL OUR EFFORTS TO CONTACT THE PERSON TO GET SERVICE OF THE UNIT. THIS WAS NOT DONE EVEN AFTER REPEATED CALL FOR THE PAST FIVE DAYS.

UNDER THE ABOVE CIRCUMSTANCES WE REQUEST YOU TO IMMEDIATELY LOOK INTO THE MATTER AND REPLACE THE NEWLY INSTALLED WATER PURIFIERWHICH IS FOUND TO BE DEFECTIVE. PLEASE NOTE THAT I COULD NOT UTILISE THE PRODUCT FULLY FROM THE DATE OF PURCHASE.

PLEASE BESTOW YOUR PERSONAL ATTENTION

THANKING YOU.

YOURS FAITHFULLY

PLACE: TRICHY

(M R MANOHARAN) DATE : 18.02.2010

You are saying 48hrs..its been 2 mths since I have registered a complaint.. actually registered twice and nobody has turned up...all the numbers given are false too!!!

the same story is with me. i hav silver nano model which is uder AMC. but just after membrane change water is still coming with high tds. i registered my complain at delhi cust care, but no one responded after a week. when i called them again n asked about my complain, then the people there were just gigling and after sometime cut my phone.
i m also very very upset with this pathetic service. they do not even react.

Dear All
I wanted to share the bad experience that I am experiencing with Eureka - Aquaguard Protec +. We bought this product RO six month ago and now it is stopped working. Registered a complaint and front desk guy said, someone will attend within 24 hours. Now it is almost 48 hours and no one has turned up. Again called today morning the help desk and asked him to send someone urgently to look into the problem.
so plse dont buy Aquaguard
Regards
Sanjay Sharma
Gurgaon

I have aquaguard RO for one year. Suddenly, a guy turns up and says AMC has expired and the company which was renewing the same is no more in operation. They have told Manju Enteprises is the new company doing AMC and they will come, post which filters needs to be changed. No one has come and we donot know what this Manju Enterprises is all about...

The service by Eureka is pathetic and if they continue such trend, they will be out of place in the market very soon !!!

service request not address for 6 days

Ticket no[protected], dt 21/3/2015. not address till date. been following up daily, with customer care, regional service reps etc, but with no success. get the same response everyday that it will definetly be fixed on the same day.

my complaint no 78316770(24/9/2014) still not resolve(aqua guard booster)

Sir above mention complaint is still pending, i had contact to your customer care 2 time's but no use kindly advice us what to do.

Order status not providing eureka forbes site

20 june i order Dr.Aquaguard Classic UV product on www.eurekaforbes.com site but they not provide enough information order status when come order item.

WATER FILTER CUM PURIFIER — service not provided

DATE: 03.07.2010



Eureka Forbes Ltd



7,CHAKARBERIYA ROAD,

KOLKATTA-700025



DEAR SIR,



WE HAVE PURCHASE WATER FILTER CUM PURIFIER FROM YOUR COMPANY VIDE INVOICE NO.0391 DT.15.10.2006 FROM JODHPUR DEALER.BEARING SERIAL NO.2025045 & 10132 UNIT SR.NO.[protected]



YOUR JODHPUR (RAJASTHAN) DEALER HAS GIVEN US IN WRITING FOR LIFE LONG FREE SERVICE AT OUR HOME. INSPITE OF MY REAPETED REQUEST AND REGISTERED LETTERS THEY ARE NOT GIVING SERVICES AT MY RESIDENCE. I HAVE PURCHASE THE PURIFIER ON YOUR GOOD WILL. YOU ARE REQUESTED TO RECTIFY THE MISTAKE AT MY RESIDENS AS PROMISED.



THANKING YOU







SURESH CHAND JAIN

P.N.3A, SHAKTI NAGAR ROAD NO.4,

PAOTA C ROAD,

JODHPUR-342010 (RAJASTHAN)



MOB.[protected]

pls help us

Don't buy Aquagaurd purifier. if you are buying then for service make your own arrangement.Service is worst.

Yes.I too agree to this.I had problem with the Aquaguard purifier and I called up the respective person;he was so rude and used abusive words too.

I am also a person who is experiencing the same problem for the last 10 days. These guys have nothing to say, but tell that their techincian will attend to the problem, but nobody turns up. Its very disgusting to know a reputed company like this has such a poor service.

I am fade up with the Acquasure . Service is horrible - one Kanakraj ( service personnel ) replaced my candle and the system became malfunctional from next day onwards .Now this is malfunctional for a month. I call the sales head - Bonnie and service head Dinesh but seems people are too casual in their approach . My complaint no is 83540842

I had very very bad service from Eureka Forbes guys, this sales person Ghanasham Patil from Aundh PUNE, office was very nice before placing the order for Nova Gold and agreed couple of things related to installation before placing order, once order is put, money got deposited We need to continuously follow starting from delivery to installation, almost a month still installation is not complete and we are not able to use it.
till now almost daily calling, but he doesn't pickup the phone and no reply to call.

Very bad service!

Aquaguard Gold Nova Water Purifier — Not working properly,

One month back i called for Service, till this time there was no response. On 8th May, 2009, again I called up your service through phone, for notworking properly and some smell in the water and for periodical service. But no response till this time.
Pleae look in to this matter immediately

Aquaguard Gold Nova Water Purifier — faulty water purifier

My aquaguard water purifier is not working properly. Please attend to rectify the problem.
CONTACT NO. [protected]

The callous and indifferent manner in which the various aspects relating to post sales services including the AMC's are being handled by EURKA FORBES and their Associates/ Agents/ Franchises is a sure shot formula to destroy any established brand. These guys are not bothered about anything but duping and inducing people to some how buy a product and get into an AMC arrangement. Thereafter it is for the poor customer to run after them. They have no responsibility whatsoever, No calender or schedule of services to be followed to discharge the cotractual obligations under the AMC. This is what I have been told by one Mr Wason who is ostensibly running an authorised service centre by the name G. & M Enterprises, L-254, Ashok Vihar, Delhi. This is not withstanding the fact that an advance of Rs. 1000/ has already been paid by me for the regular maintenance and allied services, checkups etc... against a receipt No 14885114.

Such instances are not only covered within the definition of "deficient service" but also constitute the offence of "Cheating". Let all the harried customers facing similar situation join hands to take some effective collective measres to bring an end to this. The least we can do is to take a CONSCIOUS DECISION NOT TO BUY ANY EUREKA FORBES PRODUCT IN FUTURE.

hi.. can u provide me definition of AMC

sir, iboght the aquaguard i nova water purifying system llast year . so far none of the persons have come for its service . i complained to dealer from where i purchased it but the company people did not visit, and still they claim to be best after sale service provider. shame on them . do not buy aquaguard products

deepak anand
ram chowk ghugghar palampur
himachal pradesh

Aquaguard NOVA — Installation

Recently I got transfered to chennai, last one month, I have been requesting Eureka Aqua Guard service dept people to reinstal this purifier. No response.

nova — not repair inove water purifire

mcuomer no 8479 contect receipt[protected]
modul -inova
unit slno.2032232
sir
iam give a.m.c 2year but not responce my purifiernot working 1month so sir pieasa repair ing purifier thank`s

sir,
I want to chage my filter & carbon filter
from where i purched
please give nearest address
at nadiad, dist kheda, stste gujarat

Aquaguard NOVA — Poor customer service

We bought the aquaguard 6 years back. Last year we had a renewal of our AMC. We purchased the two year AMC. Since then, I have been facing prooblems for no Service . On 16th of March I registered a complaint with the customer care. Inspite of calling every day, the technician only visited on 22nd., He took the machine with him and returned after 3 days repaired. After two days, the Aquaguard has again stopped functioning. I again registed a complaint on Last wednesday. Since then, I have been following up everyday. No once has visisted till now.

This is the worst service provider i have ever come across. I will highly suggest other not to buy any Eureka forbes product in future.

sir, iboght the aquaguard i nova water purifying system llast year . so far none of the persons have come for its service . i complained to dealer from where i purchased it but the company people did not visit, and still they claim to be best after sale service provider. shame on them . do not buy aquaguard products

sir,
I want to chage my filter & carbon filter
But price confirmed me by aquagaurd service person, from chinchwad, pune-19 is RS-1400 per year it is to high to spend this amount every year for servicing.pl.let me know what is exact minimum price for filter change, is it nessesary to change filter every year.pl tell me how many liters (water) it delivers after new filter.

Aquaguard NOVA — Very poor service

Our aquaguard is due for servicing. The candle needs to be replaced and the water has stopped flowing. in spite of repeated complaints, no service center has sent any representative to service the same. This is a recurrent problem whenever the unit needs servicing.


I am a resident of chandigarh and i have approached the following numbers[protected], [protected]. which promises to send the representative but does not do so.

hoping u will look into the matter and avoid such discrepencies in the future.

Aquaguard NOVA — lack of servicing of the machine

to whom it may concern
from last 3 days we are regularly trying to contact eureka forbes in patna for the servicing of our aquaguard, nova model. but we were unable to do so.
you are kindly requested to send some person for the servicing. my address is
S.N.SINGH
FLAT NO 108 BLOCK B
HOPE CHANDRA APARTMENT
NEHRU NAGAR PATNA 800013
PH [protected]

nova — Filter not change since January 2008

Dear Sir.

My Consumer Code is[protected], Customer ID 458, I am a valued customer of your esteemed Company and under the yearly AMC. My water Filter (Nova) does not perform properly as a result water is not properly purify. After several request and reminder your representative does not change any Filter since January 2008 not only that he also behave very rudely with the family members.

Therefore, I request you to change the filter within 24 hours otherwise I have no other alternative but to take appropriate legal step and or move before Consumer Court.

Thanking You,

S. D. Mall

I need information ... after how many liters of purified water, I should go for filter change? company people will always say to spend Rs.1400 and change every year as it is their business. We have only 8-10 liters of consumption every day. There must be some guideline on quantity of water filtered before changing water filter. Kindly help...

nova — poor service

I am surprised to say that i have service contract of AMC with eureka forbs.But we are not geting proper service from your part.On 18.04.10 i submitted a complain over telephone but due to sunday no one can visit against the issue.we suffered for the hole day for drinking water.your supervisor or executive visit the next day but still the problem it is not solved.
My address is given below.

20,avenue east 1st street,
Sontoshpur,Modern park,
kolkata-700075
Ph.no.[protected]

Aquaguard NOVA — No Proper service

Hello,
This being a repeated issue with the Eureka forbes service.
They make us pay for two years AMC but never bother to do the required service when we have real issues with the water purifier.It has been a week after the complaint was submitted and no response from anyone.
I dont find a reason to use the Purifier anymore when it comes to no use for weeks.
Hope this concern is seriously addressed.

K.Antony

nova — has worked for two months only

I have purchased nova mini refrigerator has worked for two months then it stopped working call gift 360 many times every time provided wrong e mail no telephone no provided

AquaGuard — no proper service

Hi ,

I purchased Aqua guard total enhance on 16/11/2011from the Sales person "Swami" of mahadevpura office bangalore. After the payment he never showed up for water checking, warranty. when ever i am calling him either he is not picking up the call or making false commitments regarding visiting.

Even the unit which is given to me leaks from the tap. I am pissed of with following up.

Pls do the needfull.

Dear Mr. Sudeep,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.

Regards,
Eureka Forbes Team

Spray mob

I was ordered a spray mob through online around one year back and I paid for that but still I don't received the product even my family members contacted so many times still no response

My acquaguard Nove is now under AMC and it expires on[protected] and hence I have to renew the AMC. I, request the taraff rate for renewal of AMC. My cell No.[protected]. My address is T.Vincent, 16, Vengu street, Palayamkottai, Tirunelveli - 2. Kindly intimate.