Exide Industries Limited / Exide Inverter Battery — Battery not working properly

Dear Sir,

I purchased Exide Battery on 24 July 06, from Balajee Motors, Bathinda (Punjab) against the Bill No.1825 with in first year it has shown poor backup, so i complained to the dealer. He kindly accepted my request took away my battery for servicing. I insisted dealer to Replace the old battery with a new battery as the old battery was not working properly, as the battery condition was accepted by the dealer.. So the dealer replaced the battery in the month of September 2008 after a gap of 2 month period as the battery was within guarantee period. After that the replaced battery was also not properly working, many times informed the dealer, he always sent his mechanic with me and he always blamed that your inverter is faulty. So I got checked by inverter and which was found in order. By that time winter started so we didn't have any choice to test backup. But dealer assured us at least 6 hrs (two fans & two lights) backup will be given by the battery, recently i got know it is giving hardly 2. hr backup, which we can't expect from a branded company. In this regard again informed the dealer and he checked the battery and confirmed me that battery is faulty and the battery is not charging properly and suggested me to install me new battery as this battery can not be replaced again.

But in this regard I do not under stand my fault as the battery has not given me proper work even for the 18 months, how ever the life of the battery is generally claimed my the companied is 36 months. So I request you to look in the matter, other wise I will be forced to lodge my claim in the Consumer Form.

Ashok Kumar Garg
Asstt. Manager
State Bank of Patiala
Bangi Ruldu
Phone[protected]

Residence Address
House No 16674A, St No 6A
Basant Vihar, Bathinda 151001
Phone[protected]