Exide Industries Complaints & Reviews

Dear Exide Corp.,

I have purchased Exide batteries for home inverter on 15th Jan 2008. I had a company guarantee of 2 years.

Recently, we had issues with battery charging. When contact, the dealer (M/s master battery service, Vasai, Maharashtra – 401202) claimed that there are two issues

First, inverter is not working and second, battery need to be charged again.

We believed them and purchased a new inverted for Rs. 4800 and paid additional Rs. 200 for charging of battery. However, battery still does not work properly.

Hence, we requested dealer to repair / replace the battery as per guarantee. However, dealer is now refusing to attend the call. Such un-professional behavior has caused significant pain to us and may also harm the brand “EXIDE” in long term.

My details are as follows;
Battery Type: INVARED-500+
Battery No.: IA7-26946
Invoice No.: [protected]

Customer No.: [protected]
Customer name: Nilesh Gandhi
Purchase date (from dealer): 15th Jan 2008.
Contact No. – [protected] / [protected]

I am hoping that you will be able to take necessary action,

Yours faithfully,
Nilesh Gandhi

the invertor battery purchased from BEDI ELECTRICALS(JALANDHAR) punjab, is not giving proper service since two mpnths of its purchase.dealer was approached many times but he suggested to replace invertor instead of battery.Same was done but battery did not gave service even after that.Now when he was approached he used abusive language and told it will not be replaced.It was purchased in march 2008 and gurranted for 18 months.Please help

TO
THE CONSUMER FORUM
KANPUR NAGAR
I HAVE LODGED THE COMPLAINT OF SWELLING OF BATTERIES COMPANY HEAD OFFICE KOLKATA, LOCAL DEALER KISHAN KUMAR DISTRIBUTORS KANPUR BY TELEPHONE, TO NIKHIL KUMAR AREA COMPANY OFFICER (LUCKNOW).SO FAR NO BODY HAS ATTENDED THE COMPLAINT AND NO RESPONSE FROM ANY SOURCE.BATTERIES ARE UNDER WARRANTY UPTO 4-9-2009..ALL DETAILS OF PRODUCT, SR, NO. OF PRODUCT, DATE OF PURCHASE OF PRODUT HAS BEEN GIVEN BELOW E-MAIL SENT TO AREA OFFICE AND HEAD OFFICE KOLKATA. YOUR ARE REQUESTED KINDLY LODGED THE COMPLAINT.REMINDER HAS BEEN GIVEN ON 9-8-2009.BATTERIES TO BE REPLACED UNDER WARRANTY.
HARSH MAHESHWARI
114-C, SHYAM NAGAR KANPUR-208013
[protected], [protected]

TO
REPLACEMENT OF SWELLED EXIDE TUBULAR BATTERIES MODEL IR-500 PLUS, SR.NO.B7DGJNX12888-IE7-97373, 97363Sunday, 2 August, 2009 6:44 PM
From: "gopi maheshwari" <[protected]@yahoo.co.in>Add sender to ContactsTo: [protected]@exide.co.inCc: [protected]@exide.co.inTO
SHRI SUMIT GHOSE
EXIDE INDIA LTD
SUB-REPLACEMENT OF SWELLED EXIDE TUBULAR BATTERIES MODEL IR-500 PLUS, SR.NO.B7DGJNX12888-IE7-97373, 97363
I HAD PURCHASED 2 NOS.TUBULAR BATTERIES MODEL IR-500 PLUS FROM KISHAN KUMAR DISTRIBUTERS (PVT) LTD 112/8 BENAJHAWAR ROAD KANPUR BY BILL NO.7773 DATED 4-9-2007.PRESESENTLY BATTRIES ARE UNDER WARRANTY PERIOD. I HAD LODGED THE COMPLAINT IN FIRST WEEK OF JULY 2009 TO KISHAN KUMAR DISTRIBUTERS KANPUR THAT BATTERIES NOW HAS STARTED OVERFLOWING OF ACID AND BATTERIES HAVE SWELLED. AFTER LOT OF EFFORTS DEALER HAS DEPUTED MR. RAHUL (TECNICAN)AFTER 10-12 DAYS.AFTER CHECKING OF BATTERIS MR RAHUL INFORMED ME THAT SWELLING OF BATTERIES IS NORMAL PROBLEM. BUT I AM NOT SATISFIED WITH THE REPLY OF RAHUL. SO TAKE NECESSARY ACTION ON THIS MATTER AND DEPUTE EXPERT PERSON TO FINDOUT THE REASON OF SWELLING OF BATTERIES AND REMEDY OF THIS PROBLEM AND REPLACE THE SWELLED BATTERIES.
HARSH MAHESHWARI
114, C-BLOCK, SHYAM NAGAR, KANPUR
M-[protected]


SHRI SUMIT GHOSE
EXIDE INDIA LTD
SUB-REPLACEMENT OF SWELLED EXIDE TUBULAR BATTERIES MODEL IR-500 PLUS, SR.NO.B7DGJNX12888-IE7-97373, 97363
I HAD PURCHASED 2 NOS.TUBULAR BATTERIES MODEL IR-500 PLUS FROM KISHAN KUMAR DISTRIBUTERS (PVT) LTD 112/8 BENAJHAWAR ROAD KANPUR BY BILL NO.7773 DATED 4-9-2007.PRESESENTLY BATTRIES ARE UNDER WARRANTY PERIOD. I HAD LODGED THE COMPLAINT IN FIRST WEEK OF JULY 2009 TO KISHAN KUMAR DISTRIBUTERS KANPUR THAT BATTERIES NOW HAS STARTED OVERFLOWING OF ACID AND BATTERIES HAVE SWELLED. AFTER LOT OF EFFORTS DEALER HAS DEPUTED MR. RAHUL (TECNICAN)AFTER 10-12 DAYS.AFTER CHECKING OF BATTERIS MR RAHUL INFORMED ME THAT SWELLING OF BATTERIES IS NORMAL PROBLEM. BUT I AM NOT SATISFIED WITH THE REPLY OF RAHUL. SO TAKE NECESSARY ACTION ON THIS MATTER AND DEPUTE EXPERT PERSON TO FINDOUT THE REASON OF SWELLING OF BATTERIES AND REMEDY OF THIS PROBLEM AND REPLACE THE SWELLED BATTERIES.
HARSH MAHESHWARI
114, C-BLOCK, SHYAM NAGAR, KANPUR
M-[protected]

I BOUGHT A BATTERY FOR MY UPS BATTERY SAFE CHLORIDE SERIAL NO(7AH[protected]ON DEC 17th 2008.
AFTER FIVE MONTHS THE BATTERY NOT WORKING PROPERLY.I HAVE MADE A COMPLAINT AND THE LOCAL DEALER SONDI BATTERIES BHAGWAN TALKIES CHURHYA NEAR BANK OF INDIA AGRA (U.P) NOT ATTENDING THIS COMPLAINT PROPERLY. I WANT A REPLACEMENT FOR THIS BAT WARRANTERY.AFTER A WEEK ON 3rd AUG 2009.HE REPLACE THE BATTERY AND GIVE ME NEW BATTERY S. NO (7AH[protected]BUT HE TAKE 25% OF THE BATTERY COST.A SUM OF 210 RS.HE HAS NOT A RIGHT TO TAKE MONEY FROM ME BECAUSE BATTERY IS IN THE WARRANTY PERIOD AND FOC PERIOD.HIS BEHAVIOUR WAS VERY BAD AND ABUSING ME.
Sir, I can’t expect such type of services and problems from such reputed co, which your authorized dealers are doing, cheating and misguiding the customer.
YOUR FAITHFULLY
GAURAV SHARMA C. NO [protected]
PREM VIDYALAYA, SHIVA KUNJ SIKANDRA AGRA

Dear Sir,
I have purchased exide batteries one month age in June
From Gaya Electronics, K. P. Road, Gaya - Pin 823001.
But the battery is not giving its proper backup.
When the complaint is made to the dealer they refused to change it with other one.
Also they have not sent any person to check.
If you can do any thing then please do it on priority basis.

Dear sir/ madam
I have purchased a Exide Inva Tublar battery from your Authorised dealer M/S A.P. Tyre, Patal babu Road, Bhagalpur-812 001 ( Bihar) on 15/11/2008 vide cash memo no 6293, Detail are hereunder:-
Battery :IT500
Customer:[protected]
Invoice:[protected]
Date:25/10/2008
Delv. Plant: PATN
Power backup of above said battery is very poor. Inspite of several complaint to your above said authorised distributor, no action has been taken by them.
Thanking You.


Yours truly
SHRI KRISHNA KAPOOR

My self ASHISH KUMAR SINHA & This is inform you I had purchased a EXIDE INVERTER tubler battery IT-500 (for use of inverter with MICROTEK inverter)on month of march08. After using 8 to 9 month this battery was charge 1 hour (volt.220) & also recharge one hour .the Sr. No. of battery i-3P[protected] & invoice no.[protected].many time complain regarding battery to you vendor AKASH DEEP indu market Ballia. but the vendor is not provide any positive solution. This type of irresponsible behavior customer is suffer many type of problem & the faith on company decrease day by day, therefore request to you pl arrange faithful service engineer or replace my battery.

Thanks & regards
Ashish Sinha
Vill+Post-Sagarpali
Dist- Ballia
277506
[protected]

hallo sir

I have purchased a battery inverter plus serial no 3F9W1108653D9 from sub dealer bansal battery tappal road khair aligarh ( main dealer suneel battery aligarh dealer code 4282 ) in june 2009 month . my battery not charge properly and not give proper back up . after talking with dealer i am not satisfied so please solve my problem immediate
ph. no. [protected]
[protected]

I HAVE PURCHASED A YAMAHA'S GLADIATOR FROM "NAVJAT YAMAHA " AT BHILWARA(RAJASTHAN)

SINCE BEGINING I AM COMPLAINING ABOUT DEFECTIVE SELF START OF MY GLADIATOR.

MANY TIMES I HAD SEND M/C FOR REPAIR AND MAINTENANCE OF SELF START BUT THE

DEALER HAD ALWAYS RETURNED WITH A ASSURANCE THAT IT WILL WORK PROPERLY

NOW.THEN HE REPLACED THE SELF START SWITCH WITH CHARGING COST.


WHEN IT STILL NOW WORKED PROPERLY HE ASKED ME TO REPLACE BATTERY.

I HAD DONE THAT TOO .

ALAS IT IS STILL NOT WORKING .

WHERE SHOULD I GO.???????

THANKS

LAST TIME THE DEALER ASKED ME TO REPLACE THE

Dr. Vistasp Sethna is promoting Exide batteries, charging a mark up over them. False claims have been listed as:-<br />
<br />
"Hi guys, <br />
> As you know, the 14 Ah LB 500 battery is not available<br />
> for after-market sales, <br />
> and once it goes, the LB 500 guys have to resort to less<br />
> than optimum<br />
> compromises like the Exide Baker or the Sonic<br />
> Charge-14.<br />
><br />
> However, these batteries are NOT made for specialised<br />
> cranking purposes (like we<br />
> need for our ES) and are manufactured as mainly back-up<br />
> storage purposes like<br />
> for STD booths etc, inverters, and are used in low end<br />
> tempos. Their plates are<br />
><br />
> fewer in number and are much thinner than our OE battery<br />
> and as such these do<br />
> not last more than 6-8 months (max) when used for cranking<br />
> ES applications like<br />
> in our bikes. Also, the warranty is void i[censored]sed in<br />
> automotive applications<br />
><br />
> (something the Exide guys can make out even if you try to<br />
> hide it :)).<br />
> To make a long story short, not wanting to go in for a<br />
> compromise setup (though<br />
> admittedly cheaper to purchase), I did some research in<br />
> batteries, trying to<br />
> find alternatives, as well as the differences in battery<br />
> tech - lead-acid vs<br />
><br />
> VRLA / Gel etc. Finally I spoke to the EXIDE guys in<br />
> Mumbai, and have somehow<br />
> convinced/sweet-talked them into manufacturing a small<br />
> special batch for us at<br />
> their Pune plant.<br />
> Since this is a special production run, the electrode<br />
> fitting is slightly<br />
> different to our OE batteries. The electrodes are much<br />
> thicker/heavy-duty than<br />
> our OE batteries - in order to take the increased<br />
> charge/current as this lot<br />
><br />
> while in the same sealed container, actually has an ampere<br />
> reading of 17 Ah as<br />
> against the OE 14 Ah. Also it has a overflow arrangement<br />
> which was missing in<br />
> our OE batteries and which caused corrosion/discoloration<br />
> to many of our clutch<br />
><br />
> casings. And since this model is specifically for cranking<br />
> applications, it will<br />
> no doubt have superior life to the compromise solutions we<br />
> were saddled with up<br />
> until now!<br />
> As of now, I have spoken to the Bombay office only about<br />
> picking up two<br />
><br />
> batteries (one has been reserved by veerji S. Baljeet Singh<br />
> Kocchar), but if<br />
> some of you are interested, I can talk to them about<br />
> releasing more specially<br />
> for us. Depending on the numbers I will let you guys know<br />
> about the costing (the<br />
><br />
> MRP of the OE battery is Rs. 2, 400/-).<br />
> Those who are interested can get in touch with me<br />
> directly at the earliest. I do<br />
> not know if getting them to do another limited batch will<br />
> be possible.<br />
> Cheers, Doc"

Dear Sir,
I have purchased a 2 invatubular Exide battery (Batch No 3N8 & Serial No 22950, 22216) from Raj electicals, Rohtak, Haryana on 17/03/2008, covering a warranty for 30 months . Right from the beginning the battery starts giving problem and on verbal complain authorized person from Raj electricals, Authorised dealer from Rohtak talked me telephonically and suggested me that in starting this can happen with invatubular, please get these batteries charged with big charger, i got them charged at my place at my cost, but after 2/3 months the batteries started showing same problem i.e. battery is getting discharged within4/5 hours with only one fan after full charge. I have reported Raj electricals but this problem remained unsolved till today. I have talked to them over phone and in person i have met dealer several times. now I have changed my invertor on there recommendation also, but the problem is same.Now they are saying that u have to leave batteries of 1-1.5 months for repair .How can it be possible in this hot summer without invertor even afetr spending Rs.22000.Please take the necessary step at an early .Thanking you,
Yours faithfully,

my name is pranav & i live in nagpur. i have bot d exide bikers battery code no. 465791 on 5/3/09. the dealer has said that he will have to replace my battery to company, and he have alse kept my warranty card and didnt gave any proof about my battery as it us kept in his shop itself from 2 days. what should i do for that?

I purchaged Exide invared IR 500+ battery along with microtek sine wave 800EB invertor on 19.03.2008.
details as under:-
1.BATTERY------ INVARED 500+
2.CUSTOMER.---- [protected]
3.INVOICE.[protected] [protected]
4.DATE.[protected] 16.10.2007
5.DELV.PLANT[protected] LUCK
6.BATCH NO.[protected]V7
7.SERIAL NO.[protected]
8.DATE OF PURCHASE[protected].03.2008
Now the back up of battery is too low, hardly runs 02 celling fans & 01PC(LCD).kindly do needful to avoid problem.

Inverter battery is not taking charge
Dimond Motors Parts
HPL Link Road, Basudevpur, Khanjanchak, Haldia, West Bengal
Phone no[protected] sold to two nos. Exise Xpress MHD1500 on 09.02.08 batteries are out of order since 10th May'09 repeted communication made with Diamond Motor Parts but no action taken. This is my last intemation before i go to consummer court for justis.

Dear sir

I have purchased two inverter plus Exide batteries for a 1400 va luminous invertor on 29.12.2007 (so warranty exist upto 29.06.2009) from a dealer R.K.BATTERIES, HUKULGANJ, VARANASI.

One of the battery (serial no. 4F7-19134) has been sent to service centre through my dealer R.K.BATTERIES on 14.05.2009 and I have been given a PRN NO. 10829 and a phone no.[protected] of service centre by my dealer. When I enquired for its status, till 22.5.09 it was said that "battery is under charging" and on 23.5.09 they told me that "battery is O.K." and it will be sent to my dealer, from where it can be collected on Monday 25th'May. Why they are making contradictory statements.

Today i.e. on 25th'may'09 they are again saying that we are checking its backup and wanted more days.

Sir this to be noticed that at the time of purchase of the batteries it was told that this kind of batteries are non-repairable and will be replaced immediately whenever any complain arises. Now they are taking so long time. Already, it is 12th day it has been sent.

Is this not only passing the time, when it is going to be end of warranty period.

Thanking You

Yours Sincerely


Amitabh Tripathi
For
M/s Software Point
Flat No.1/7,
Imlok Colony-I
Nadesar
Varanasi - 221002

i had purched a ups battery bearing no.4/8-504568 of 12 volt from their auth dealer in raniganj from JJ CORPORATION on7/1/09.the battery was not working so i got touch with the dealer but the dealer is saying that it will take time.i asked the dealer how long will it take. first they said it will take one week.then i contacted the dealer after a week he said call me after a couple of days. after making so many calls and i did not get satisfactory anser.

Hi,

I have been an ardent fan of Hyundai products till now. Off late it has made me think again. I purchased my Hyundai Getz from KUN Hyundai Chennai in September 2006. I have been actively using the vehicle since that time. This week when I started my car, it would not start and had to take the battery (exide) for recharging. To my shock I found out that the cells of the battery were down and could not be recharged (as per my battery mechanic).

Are the batteries made to last only for 2 and a half years? If yes, this is sad. I am not yet done with the hire purchase of the car and I am not in a position to shell out another lumpsum on a new battery. Please advise.

Regards,
Ahmed

I have purchaised one battery for my IKON FORD car .Battery no. DIN 55 2H7 23007 FROM AUTH.DEALER .PUNJAB BATTERIES G.T ROAD KHANNA [PB.] But it stopped working within 6 months. Now dealer is not listening to me as i have lost my warranty card and memo badly. He is not ready to check his own record nor helping me to solve the problem throu company. In this era of computer and online services it seems bad. Kindly look into matter. contact no .of dealer[protected]. Ram SINGH[protected]

Sir,
I am owner Tata indica car. Battery Se.no-2G71, Mfg.code-63851. All cap damage and likse in water,

Please change cap

Hi Sir,
I have purchased BAJAJ XCD bike from Dewan Auto, J-25, Centeral Market Lajpat Nagar- II, New Delhi. Ph[protected]. and got 1 year warranty Period for Exide Bettry used in bike.

But from last 2-3 Months Bike's Self Start (Easy Start) is not working and Head Light is not working Properly (Even not able to see at 10 feet distance in night).

I have gone 2-3 time to Exide Bettry Service Center
[sec- 10, c 337, EDL, [protected] ]

and Bajaj Bike Service Center [Sec. 2 noida suman bajaj Showroom]

When I went ot Exide Service Center they told me that Bettry is Fine Bike Bettry Charger is not Working.
and When I went to Bajaj Service Center they told me the Charger is fine Exide Bettry is not Working.


Now What Should I do?
Please Help me. my contact no is [protected].

Thanks & Regards
Narendra Choudhary
Software Engg.
Noida Sec. 52