Exide Industries Complaints & Reviews

This is the worse battery company i ever encounter in my life last year i purchased this battery Inva tubler, and in just one year it starts giving me trouble
When i inform this to Exide people they told me to bring this battery to service center
( they are suppose to give me service at home)
its being more then 50 days since i have given them the batter in New Delhi service center but i am not getting any response from their side. As they always say we need more time to charge it

my service Job Id is 6731

Shahnawaz Hamid
[protected]
[protected]@yahoo.com

I feel that I have been cheated for my inverter battery (Exide Inva Queen 500) by my dealer RR Electricals (No 30 Dr. Ambedkar Salai, Rajarajeswari Nagar, Madipakkam, Chennai - 91). I was given an EL battery with my inverter that I had purchased from them on May 2, 2010. When I refused to take the EL battery as initially we had agreed for Inva series batteries (150 AH) he said that he is going to give a a Inva battery soon as it was not in his stock. He held back the invoice and Waranty card waiting for the replacement battery. After couple of weeks he gave me a InvaQueen 500 battery (Sl. No - 1K[protected]with warranty card) which did not last for even a week. I was not given an invoice after repeated asking though he claims that he has already given that to me at the time of purchase. On contacting Exide I came to know that the battery sold to me was 4 year old and the warranty card was tampered by the dealer. I am desparately looking for help in getting a workable in-warranty battery (with mentioned specification - Exide Inva series 15 AH) with a proper warranty card and invoice. My contact number - [protected]. Please get in touch if more details is required.

Dear Sir,
I am very much disappointed regarding SF SONIC battery which is defective one which i have already informed u in the early stage,but u have not yet solved our problem atleast u can replace the battery the defective one and i can purchase another battery new one and i can connect it parallel,so i request u to take this matter on a priority basis and do the needful since this is a genuine case hence otherwise again i've to go to CONSUMER FORUM

thanking you
Yours faithfully
Raghavendra.V.Baddi
[protected]

It is highly unfortunate to narrate the horrific experience we had from the ill behaved & rude executives of Exide service care at Ghaziabad.
We purchased two Exide invatubular Gold batteries for residential use, (supposed to be the best available after assurance from dealer, priced almost 3 times the normal batteries ) .we chose for the most expensive batteries available just to have peace of mind as they carried replacement warranty for 3 years.(INVOICE NO 44 DATED 19-04-08,)
Just almost a year later the batteries started dying out within half an hour o[censored]sage .after multiple complaints , Our battery has been send thrice in just last 6 months bec of complaints & returned back saying that it is very normal in function.On repeated request a company service engineer was called at our home , HE NOTICED & MENTIONED IN HIS REPORT THAT AFTER FULL CHARGE THE BATTERY IS DYING WITHIN 10 MIN. (JOB NO 6474, DATED[protected].We sent back the battery to exide service centre along with the report of EXIDE's service engineer that battery is not working.After few Days we were again told that battery is fine & we can take it back .whats more shocking is the highly uncalled ,rude & arrogant response from the senior executives (Mr.Ashwini ).He asked us to purchase a local battery as exides battery are like this only !!!!!
Can They please explain the following If my battery is fine:
1. WHY a local back up battery gives a normal back up on same set up.after paying three times the price why should anyone go for exide batteries at all.

2.why & how can they deny their own service engineers report that said battery is not even running for 10 min. what was the point then in sending thier service eng & wasting time & resources.

3.is there any quality assurance & measures as towards the staff behavior towards customer or EXIDE AS A COMPANY IS TOO ARROGANT FOR THAT.

4.what measures are left other than going to consumer courts like this & employing lawyers to sort the issues out.

Hope my suffering cathches the top heads fo Exide Mangement(who I am sure are un aware of the customers ordeal)

Dr. Nitin Dua
MS, DNB, FRCS (U.K)
gHAZIABAD
[protected]

R/SIR/MADAM
I have purchased a new exide battery IN 1800 PLUS FROM YOURS AUTHORIZED DEALER JEE JAY ENTERPRISES AT POOJA SCHOOL MARKET PIPLI (KURUKSHETRA) IN JUNE 2008.WHICH HAS GONE TO DEFUNCT AFTER 14 MONTHS I COMPLAINED ITS TO YOUR'S ABOVE SAID DEALER HE TOOK THE SALE BILL OF BATTERY FROM ME AND BATTERY SEND FOR REPLACEMENT AFTER THIS DURING THE PERIOD OF FIVE MONTHS.HE DOES NOT RETURN BATTERY TO ME HE AVERTED TO ME REPEATEDALY IN EVERY VISIT TO HIS SHOP.
AFTER 5 MONTHS HE HAS PLACED AN OLD BATTERY AT MY RESIDANCE IN MY ABSENCE,WHOSE SR.NO. WAS REMOVED BY SCRATCHING WHICH DOES NOT FUNCTIONED ACCURATELY ON INVERTER BECAUSE ITS ONE CELL WAS DEAD.DURING THIS PROCESS THE GUARANTEE PERIOD WAS ALSO EXPIRED NOR HE DOES NOT PROVIED ITS REPORT CARD TO ME THEN I MET YOUR SALE AND SERVICE OFFICER NAMED AMIT ROY GAUTAM AT SCO-140 SECTOR 3,MAIN MARKET,URBAN ESTATE PIPLI (KKR)WHOSE MOBILE NO. IS[protected] IN THIS REGARD.HE ALSO ADVISED THE DEALER TO SOLVE THE MATTER HONESTLY WHAT THE DEALER DOESNOT RESPONSE TO HIS ADVISE AFTER ONE MONTH SALE & SERVICE OFFICER SAID ME THAT I CAN NOT DO ANY MORE EVENTUALLY I HAVE TOSHARE MY COMPLAIN WITH YOU HOW THESE DEALER ARE DEFAMING THE COMPANY'S GOODWILL AND DUPING THE CONSUMERS.
I HAVE STILL POSSESING THIS DEFACTED BATTERY AS AN EVIDENCE.IF YOU ARE WILLING YOU CAN TAKE ITS FORENSIC TEST HOPE THAT YOU WILL SURE MIND ABOUT MY COMPLAINT.
I SHALL BE GRATEFULTO YOU FOR THIS KINDNESS
COMPLAINANT
KARNAIL SINGH S/O SHRI RAM SINGH
V&P.O- KAULAPUR
DISTT. KURUKSHETRA (HARYANA)
PIN CODE -136131
MOBILE NO.[protected]

i have purchased a passion pro moter cycle from hero honda showroom SAMTA AUTOMOBILES sonipat haryana in feb.2010. after purchase of bike in july2010 the bike battery becomes non functional . when i talked to EXIDE BATTERY DEALER ASHOKA BATTERIES in sonipat about defective battery which was under warrenty taken 40 Rs.& taken 10 dayes for maintance of battery. my queery is why the dealer taken 40 Rs. for maintance of a warrenty period battery.i want clerification from EXIDE BATTERIES. otherwise i will go to consumer court.

Dear Sir/Ma'am,

I have purchase microtek Invetor/Exide InvaTubluar dated 27-07-09 from ISWAR (A house of tele communication & power service) Opp Veena Cinama,Station Road,Patna,Contect No.[protected] ,microtek Invetor Warranty (2 years) Exide InvaTubluar Warranty(48 month) but now we have got problem your vendor not provide the service, what should I do?


Regards
Ayyaz Alam
[protected]

I had buy a car in October 2008 & my car battery is creating problem from Jan 2010 As the dealer is not putting proper water in battery in service.

Nov Today 15 Aug 2010 my battery is dead as per their saying And they are refuse for warranty as they are saying my car in driven more than 40000 kms & warranty laps after.

Kinldy suggest what i have to do As this is correct or not.

My Name Is Atin Jain
0091-[protected]
Gurgaon
[protected]@rediffmail.com

Dear sir,

I have purchased Inverter battery No. 369W3421603C9, (PATPO13495) In 1500 Plus on book no.14, Sr. No-672 dt-27/06/2009 from Ram Lal Cycle & Electronics, 1092 / 1, Near Bus Terminal, Mehrauli, N.D.-30. . That battery was not working from day one of installation & the same was communicated to the shop keeper. After intimation shop keeper taken back for repair the same from company with assurance that the battery was ok and never create problem in future. After 15 days to one month the same problem I faced and again I send the battery to shop keeper on Jan 10. I got the battery on march 10 & within 10 days the same problem i faced. Again i send the battery on march 2010 & make follow up till now to got the replacement of battery with shop keeper & exide official Mr. Kalla & Mr. Varma but i have not getting the replacement of battery till now. Therefore I request you please help me to resolve my problem

Commnication details with Exide officials-

Dear Sir,

I have not getting any solution for my problem & I will move to consumer court in next week.

Thanks & Regards,

Susant Kumar Sahoo

[protected][protected][protected][protected]

From: Susant Kumar Sahoo
Sent: Wednesday, May 26, 2010 10:18 AM
To: '[protected]@exide.co.in'
Subject: FW: Invertor Battery In 1500 Plus not working from day one of purchase


Dear Sir,

As per your guidance the retailer take original battery and provide me the old substitute for time being. Whenever I talked to him, he is not cleared to me for the replacement of that battery, only he reply I talked to you later or collect the same battery. I am suffering since last one year, am I wrong to choose your brand?. The retailers Mob. [protected], [protected], Mr. Kishan. Please do the needful.

Thanks & Regards,

Susant Kumar Sahoo

[protected][protected][protected][protected]

From: Susant Kumar Sahoo
Sent: Thursday, March 04, 2010 4:19 PM
To: '[protected]@exide.co.in'
Subject: Invertor Battery In 1500 Plus not working from day one of purchase

Dear sir,

I have purchased Inverter battery No. 369W3421603C9, (PATPO13495) In 1500 Plus on book no.14, Sr. No-672 dt-27/06/2009 from Ram Lal Cycle & Electronics, 1092 / 1, Near Bus Terminal, Mehrauli, N.D.-30. . That battery was not working from day one of installation & the same was communicated to the shop keeper. After intimation shop keeper taken back for repair the same from company with assurance that the battery was ok and never create problem. After 15 days to one month the same problem I faced and again I send the battery to shop keeper on Jan. I got the battery now but the issue is not solved till now. Therefore I request you please help me to resolve the issue without knocking the door of consumer court.


Thanks & Regards,

Susant Kumar Sahoo
Mob.[protected]
Email.susant.[protected]@gmail.com

Dear All,

I am Venkadesh S. I bought a new battery as my existing battery is not working and it gave me a sufficient life to withstand but the new battery which i bought it on 15/09/2009 in KHIVRAJ AUTOMOBILES PVT LTD No 623 Anna salai Chennai - 6 (Bill No: KA-SVI9014458) from the day 1 till now which gave me a regular irritation as it is not worked properly from the date till today i left my vehicle for maintenence for six more times and they taken a time of ten days to resolve it and right now i am in need of new battery as a customer i waited for such a long time. Now i dont want the same battery as the acid is not good and even last time it went to Exide industry in chennai and they changed the acid and gave me back the same battery which caused me a problem and again the battery in the testing place in chennai. As i already tested with my local mechanic and with the service advisor in Khivraj which is defective piece. So kindly arrange me a new one and pls look forward my complaint. Please do the needful.

Venkadesh S
TN48 H6509
Battery No: DJ201125 BATTERY MF WET C
the warranty of my battery is going to be over by 1 month more so pls dont send me the same battery and make me to buy a different company one.
[protected]@gmail.com

I have purchased an Exide Inva Tubular Battery no.005523 few months ago but after some time the backup of the battery reduced to zeero.I have complaint about this deffect to the dealer in Etawah and he took the battery from me in the month of Mar.2010 but he did not return my battery till dated 28.05.2010,then I complaint him in written on 28.05.2010.Till now no action has been taken against my complaint neither I have recieved the battery.Kindly suggest me what to do?

Shyamji Nigam
Pili Kothi
Etawah(U.P.)
Pin-206001

Dear Sir/Madam,

I bought Exide Battery (12 v, 14 lb) bearing Sl No. 2I9634997 on Jan 11, 2010 from Narendar Automobiles (No.927, 28th Main, 41st Cross, 9th Block, Jayanagar, Bangalore - 69) through Royal Enfield, Jayanagar, Bangalore.

Battery Problem starting date : July 3, 2010
Service done (completely charged) in : Royal Enfield Service station, Jayanagar

After that, I returned the battery to Narendar Automobiles with the warranty card on 5th July 2010. Till now no action has been taken. I am getting a vague reply and very bad response from both the Royal enfield and Narendar Automobiles.

Please do the needful.

Thank you,
Anoop HS

[protected]

Dear sir,
I purchased Exide inverter battery (IT 500-IC9-20258c) on 14th APL 2009 from “SHAKSHI ENTERPRISES” Betiahata Gorakhpur. “SHAKSHI ENTERPRISES” got it from S.S.TRADERS Betiahata Gorakhpur the authorized dealer of EXIDE.

Since the battery was unable to function even in winters so after many complaints it was finally taken by MS “SHAKSHI ENTERPRISES on 15th March 2010 without any replacement & got serviced by S.S.Traders, the authorized dealer of EXIDE & given to me on 15th April 2010.

After one day it again failed so on the advice of MS “SHAKSHI ENTERPRISES" I changed the inverter & purchased IGBT 850 VA Kevin inverter at a cost of Rs 5000/-
But again the world famous EXIDE TUBLAR was unsuccessful.

In the mean time someone from Exide Varanasi told me to redeposit the battery to S.S.TRADERS but due to cardiac problems I was able to deposit the battery on June 28, 2010 again without replacement of service battery. Its present backup time is only 15 to 25 minutes for two fans only.

Can it be replaced at the earliest without giving me more pain for believing in EXCIDES?
Yours truly,
P.B.Singh
Email id: [protected]@yahoo.com , [protected]@gmail.com
Date July 10, 2010

Purchased Inva Gold 500 Exide Battery on[protected] with 36 months warranty from M/s DigitalPower Enterprises. One Cell of Battery became defective within a period of 20 months and battery is not giving
backup more than 15 minutes.Please look into the matter to enable me to get replaced above Battery.

I have purchased a battery ( ZOOM EXIDE ) for Scooty Pap from M/s Rajesh Auto Centre, Sector 2 AMarket, Bhilai, Chhattisgarh on 07.06.2009.The battery did not give expected performance due to manufacturing defect & ultimately become non functional during the warranty period.
It was returned to the above dealer on 17.04.2010 for replacement under warranty claim. The case was followed-up vigorously but ultimately today he declined the request on the ground that the company is not honoring the warranty and refusing replacement. This is unexpected and unbecoming for a standard company like Exide.
You are requested to please advise the dealer ( Under intimation to me) for immediately replacing the battery, as I am not able to use my vehicle resulting in heavy financial loss and physical strain.

My Car battery no 2C71 25568 707 was not working properly, therefore I visited the Rishabh batteries, authorised dealer 15/6 geeta colony, Patpar Road, Delhi 110031 for its inspection. He suggested me to replace the old battery with the new one with Rs. 500 discount on this purchase.

Then, I planned to replace the battery with new Exide battery 38B 20LMF ATB 04346 , but when I refered Exide Warranty booklet as per it my old battery was between 31 - 33 months so I am liable to recieve 40% discount on the new purchase of the battery which is approximately Rs. 1440. When I mentioned the same thing to the Dealer he didnt entertained me properly and with a very callous attitude. Also, refused to pay my liable discount amount.

I regret to say that your authorised dealer is destroying your reputation.
I am afraid if the my money is not returned, I have no other option but to approach the consumer forum.

Looking towards your earliest reply with relevant solution.

My Residence Address is:

Raj Kumar
11/123 Geeta Colony
East Delhi-110031
Mob.: [protected]
Email id: [protected]@yahoo.com.

We purchased the EXIDE BATTERIES IT-500

1.Battery N0.12810
2.Battery No.16033

We are having problem with backup, so we send the batteries through by

BMPS Transport,
LR No.838545-2,
COURIER DTDC No: T39248363

by date[protected]. We send this to Secunderabad head office.

There is no reply or intimation from the head office. They didn't replaced the batteries yet. So, please we want the replacement of batteries.

Is there anybody knows about the to solve immediately please contact : Tej Manohar : [protected]

Respected Sir,

I am M.P.Sharma purchase a Battery Model is 6EL130+ from Dealer Bharat Automobiles, Bistupur, Jamshedpur & they gave me a Claim No :-4186, Date :-15.04.10. Battery sl.no.:-93178. My battery not worked properly & dont took give proper backup. So i gave the battery to the Dealer & they Send the Battery nearest Exide Service Station. But till date they dont give us any report & i m suffering many problem without battery in my home.

So, we would request your goodself kindly take any action against the Exide Industries Ltd.

Your Truely

M.P.Sharma

Dear
sir/mam

i would like to state my self Rajendra dande .
Address:- Nilkamal Complex Maratha nagar Akola


I was purchased new Battery of exide model( IT 500-3U7-11619) on Jan 2008

This Battery Was purchased from tara tech akola Throu Suprime Electronices Ranpise Nagar AKola But in Aug 2009 battery Was not working properly dealer inspected the battery and send to exide services station at nagpur then 11/09/2009 the battery return from service center. Report of service center was battery found ok and returned and and that time we demand to dealer our original bill and warrenty card to dealer but card and bill was miss placed by the dealer now our battery is not working properly again the dealer refused to send the battery to service station due to miss placed a warrenty card and bill by dealer. So kindly replace the battery and take some necessary action.

Your FaithFully

Rajendra Dande

The owner of this store gave me a 5 KVA UPS and told me that it was working well. After I started working with my computers, the UPS started failing from the very first day. I called him every day and he didnt even showup once. Never buy anything from him. His name is Vedaprakash, and known as Prakash. I dont think he has a dealership of Exide batteries, though there is "Exide" showing up in the name....