Fashion And You — Non delivery of item and no response

 
42 Reviews
India
 dhillon18in
When i start shopping on this site i was very happy that i will get branded items on discount but i have very bad experience with this website. From beginning my first order was of replay sunglasses order no - 13246 i have not get any reply from the website for one month then after many calls they replied we have not received the product from merchandise and your order is canceled and after some days same product was on sale again. Then my second order i placed on 18 / 08 / 2010 order no. 40898 showing in - transit from last one month tracking no - [protected] but i dont know where to track it and customer care number is always busy. I have sent approx 5 - 6 mails to [protected]@fashionandyou.com but no response. But still i placed third order on 24 / 10 / 2010 order no - 86961 of two perfumes and one shoes and after 27 days i received the call from fashion and you and they said sir the blue jeans perfume you ordered is not in stock with us and when i asked about other things i ordered they disconnect the phone. Now same thing happened with me again. Now i want to ask you one thing why you list the product on your website when you cant deliver it. Please reply me about my previous order (40898) have u actually delivered it or not and are you able to deliver my current order (86961) or not?

Amandeep

Complaint comments  41 Comments     Updated: Share0Tweet0

Comments

No rating as you guys are not even worth it.

ref no 1599 29/10, amount Rs 4, 139 promised to be refunded from last 1.5 months.
I have been calling and chasing you guys for it and literally begging you for my own money.
Been going in circles, i have literally lost hope now. Ver bad experience. Would never buy anything or recommend you guys to anyone.
Infact i just dont even login anymore to your website.
Jabong and Myntra are way better and ofcourse thats why they are leading now. You guys are full of , promise but dont refund the money,
I was promised free credits too because of the inconvenience which ofcourse i dont think will be given anyways.

Thank you for an awesome memory with you guys. You suck

Regards

Useless Site — this site

HELLO EVERYBODY I THINK THIS SITE IS JUST A TIMEPASS ONE. NO ONE ATTENDS YOUR GREVIENCES. THERE ARE JUST NUMEROUS ADDS AND NO SOLUTION. PPL COMMENT ON THE COMPLAINTS WHICH INCREASES THE SITES RATINGS. THATS ALL. ITS BETTER TO AVOID THIS SITE. HOPE ALL O[censored] AGREE WITH ME...

Fashion and You — Non delivery of item

This is with reference to the order (Order No 55103) I placed with you long back. I received a order despatch mail about two months back but have yet to receive the parcel. How can it possibly take this long??
I have been checking the website my account section every few days, but that still says "to be despatched" .

Reference number: LTK[protected]X.


Sugandha
@Sugandha: We apologize for the inconvenience caused. We have taken your issue into consideration, we would be updating you on your order status in next 24 hours.
@fashionandyou: Its been more than 48 hours and nothing has changed.
I HAVE ORDERED 5 ITEMS TILL NOW AND NOT RECEIVED EVEN SINGLE
@Sugandha: Your order was dispatched on 18.11.2010 Via Pancity courier services, hope you have received it. Please do give us feedback on the products.

Thanks!
Team Fashion and You
@Aman Dhillon: We tried contacting you many times but there is no response from your side. We would request you to give us the convenient time to arrange a call back for you.

Thanks!
Team Fashion and You
dear sir plz note my contact no's and these are 24 hrs open u can call any time and u can also reply on my e-mail id that is already with u.
contact no-[protected], [protected]
[protected]@yahoo.co.in
@fny: Ya I got the package 2 days back. I had ordered a Abercrombie & Fitch Tee.
The package however contained a white Hollister Tee without any tags in a Polo's packaging.
I would like to get it exchanged but dont want to wait 3 months for you to send it.
@Aman: We have checked in our databases for your order 86961, the order has been already dispatched on 29th of Nov, the order was received by Mr. Surjit Kaur from Faridkot.
If you have any further query then, please write to [protected]@fashionandyou.com

Thanks!
Team Fashion and You
Hi,

I agree with your concern, the same thing happened to me, they showed few of my ordered products for me in transit with the same long digit which no courier service in india has such a tracing id. I checked with Bluedart with the transaction id. This is such a useless site and i stopPed ordering from F& Y and i am going to recomend my friends who are in my list not to buy anything from F& Y. There contact num has changed and when tried calling the new num, it says pls check the num u dialed. They never reply to mails.

Shanthi
Hi

I have the same experience. Its been more than a month since I've placed an order. I have mailed the email id [protected]@fashionandyou.com a lot of times with my Order No., Transit Id and Ticket No. The only reply I get is the Ticket No. should be used for further communication. But where to communicate? And they have a wrong customer support number on the site which when dialed says 'Please check the number you have dialed'

I am going to create a support group on Facebook spreading the message never to use FashionandYou site again ever.

DH
Please contact me too... i have tried contacting your mentioned customer care number which actualy does not even exist.

THanks & Regards,
Nisha
[protected]

FashionAndYou — Tempting but useless site...

I believe u should change your name from fashion and you to we r sorry to u...coz this is wat u guys are gud at just saying sorry... i[censored] dont have the stuff to sell then why do u show them... in short this site is just to lure people,make them wait for their ordered stuff and at end what we get to hear from u is that sorry but the things u have ordered is out of stock....

your dealings with your suppliers must be pathetic thats why they dont give u your own placed orders...similarly dealing with your clients is also miserable as we get to know that our orders will not be delivered ever as u dont hav them after 6-8 weeks.

in end-"tempting but a useless site,come here to get the worst
I hv written these problems to you and also called cc a lot of time bt everytym i get a call that your problems would be handled
1)Store credits
Against order no 293013
Against order no 292037
we are sorry voucher for 500

2) Return orders
order no264582,288291

3)Pending partial Shipment for order no 306963

4) Tracking Problems regarding following orders
1)order no-244526 tracking id [protected] bluedart
2)order no-255141 tracking id [protected] bluedart
3)order no-337364 tracking id D03197525 dtdc
4)order no-349624 tracking id D03205076 dtdc

5) I was assured that my order no277943,292037 would be sent as prepaid orders as sm of the product were nt available from there side but the courier person asked for the full amount...Nw that is the working of company

6) Last but not the least---Following orders are still left to be dispatched-
244549
255096
277782
277943
277964
286485
297189
299075
306378
306384
319110
319728
337290
337263
Hi,
I forgt my password of my account. My email id is [protected]@yahoo.co.in. Myself Divya Sharma. Plz help me for my password of the account.

Thanks & Regards

Divya Sharma
F -408 gandhi nagar,
Jaipur (Rajasthan)
[protected] (M)
Hi,

Password u sent me is still not valid please help me i want 2 buy stuf[censored]rgently.

Divya Sharma
F -408 gandhi nagar,
Jaipur (Rajasthan)
[protected] (M)

FashionAndYou.com — Non-Delivery of Items

I had bought a pair of expensive shoes from www.fashionandyou.com. The company is associated with Aramex for their courier services. The courier company failed to deliver the parcel and called to apologize. They re-shipped the shoes back to fashionandyou.com. And now they will neither refund my money nor send me my shoes. It's a clear case of looting! Beware consumers from frauds like FASHIONANDYOU.COM.
Dear PS,

We were unable to track your order from the information that you have provided here. Please provide some specific information like complaint no. or contact no., so we can help you resolve this issue as soon as possible.

Thanks and Regards,
FashionandYou Support.
Hi,

Im a regular shopper at fashion and you, i have not faced any problem till now. Ya small problems were there which were solved within the time frame mentioned by them . Infact fashion and you has changed the way we all shop. go ahead and try, you will surely get addictive.

Thanks!
Srishti
Dera Sahil,

Apologies for the inconvenience. Please find below the update for your order status:

order no. 244549: was dispatched on 27th April

order no. 255096: was dispatched on 12 may

order no. 277782: was dispatched on 12th may

order no. 277964: was cancelled due to unavailability of product and invite friends voucher was pushed which was used against this order, we are sorry voucher was also pushed

order no. 286485 : was cancelled due to unavailability of product and invite friends voucher was pushed which was used against this order, we are sorry voucher was also pushed

order no. 297189: was dispatched on 24th April

order no. 299075 : was dispatched on 27th April

order no. 306384 : was cancelled due to unavailability of product and invite friends voucher was pushed which was used against this order, we are sorry voucher was also pushed

order no. 319110: was cancelled due to unavailability of product and invite friends voucher was pushed which was used against this order, we are sorry voucher was also pushed

order no. 319728 : was dispatched on 27th April

order no. 337290 : was dispatched on 27th April

order no. 337263: was dispatched on 13th April

Thanks and Regards,
FashionandYou Support

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    Fashion And You - Non delivery of item and no response