Fashion And You / Fake Sunglasses — Cheapest Quality possible | |
Fashion and you, please try and not atleast CHEAT your customers. You show jazzy sunglasses with big brands attached, but in reality that all is a SHAM. My order number 2407306, what was shown on the website was Harley Davidson glasses, very clean and good looking. What I get in hand, cheap plastic material based glasses, with even the plastic coating is eroded at places. When you call them and tell that you are not satisfied, they'll say we can replace only when there is a defect. Customer is crying out loud there is a total defect in the expectations you set by showing fake pictures, but all goes on deaf ears. Worst experience ever! Was this information helpful? | |
 4 Comments | |
Comments
FnY - Any update?
I just seemed to call the team to inquire about the status as I have not received any return form. Amazingly, they don't have any record of this return request!
Okay Team, today's the final day for initiating return per YOUR OWN POLICIES, so I would be glad if you INITIATE THE RETURN as soon as possible.
You've done effort to mend your tarnished image, please keep up the effort and don't let the customer keep standing in the middle.
order number 2407306!
You've done effort to mend your tarnished image, please keep up the effort and don't let the customer keep standing in the middle.
order number 2407306!
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We regret the inconvenience caused.
We assure you that this is certainly not the kind of disappointing experience we’d want our members to go through. Customer delight is of prime importance to us and situations like this act as valuable feedback for betterment of our logistical and merchandising processes.
This is to inform you, for order number 2407306 we have initiated the return from our end. Your order will get picked up from our end within 5 working days. Post receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue your refund or merchandise credit in the appropriate amount. If, however, the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed and your refund received within 10 days from placing the call or writing the e-mail asking for a refund.
Hope your query was addressed by our Member Relation Executive as per your satisfaction. In case you have any further queries regarding this matter please feel free to contact us on[protected] or get in touch with us via email ([protected]@fashionandyou.com), Facebook support Tab (https://www.facebook.com/fashionandyou?sk=app_[protected] or our Twitter ID (@helpfny).
Warm regards,
Team fashionandyou.com