Fashion And You Complaints & Reviews

Hi All,


Its fraud company i would like to request alll those ot cheated by thier promise will file a court case against this company its just like timtara.com whose owner is in jail for fraud and cheating thousands of customer.

Care full about this company they wil never notify about your order and deliver your order in month time.

I WILL CREATE A FACEBOOK GROUP SO THE OTHER PEOPLE DONT GET CHEATED BY THIS COMPANY.

Iam sick and tired of doing business with you guys. Is this for real? Do you even check the number of emails I have sent to you guys!! I even gave my user id and password to you guys to fix the Drop cart error. But NO!! Its still there and I can't use either my credits or vouchers!! Can I please get a refund of the said amount of Rs 100+Rs 481 from my last order. Well there is no other way to use it, so for God's sake, please refund this amount from my last order bill. Iam just irritated wasting my time losing my cart items every time I try to select the pay option and then losing out on items when I go back to the main page (as they are sold out)!

And yes just fix this issue. What do I have to do to get rid of this? And why in the world do you issue credits and vouchers if you dont allow customers to use it? Do you even see my frequency of shopping from your site? I literally shop every week! Had I not been in Mexico, I would certainly have given a piece of my mind to you guys over the phone. But I don't want to waste another hour of ISD call as I did last to last week speaking to someone in your CS from US(with no resolution).

So please just refund the credit and voucher back to my credit card I used to place another order today. And despite all this mess I still trust you guys to fix this and shop from you!! Wow!! You should be embarrassed of this. I would really appreciate if someone shares teh number and email of your CEO.

Cos Iam going to Social media to share my experience over the last one year with you guys. Absolutely non-responsive and pathetic customer service.

Order number 3132442 was placed at www.fashionandyou.com by me on 23/06/2013 and payment was made through netbanking at iicibank.com. Amount of rupees 2697 was deducted from my ICICI Bank Account but I did not receive the ordered articles. Fashionandyou is NOT ready to pay back money despite sending them the bank statement.

i was told i would be given refund against my order but they have given me store credits which i am not even able to use. so finally i am left with no money nor store credit. and they dont bother to tell me what the problem is, they only say they will forward my complaint and nothing happens after that. kindly help me to teach them a lesson. the amount may not be much but this is fraud and i do not want them to continue this. thankyou.

It is really important to expose the sub-standard quality of
fashionandyou.com. It is an amazing fact that after 35 days of my
order placement i did not receive any order and worst of all no
information has been provided regarding the delay of product delivery.
It is a obvious evidence of careless and substandard service by fashionandyou.
Now it is not a matter of my product delivery rather it has to be
floated among the customer so that such fraud and fake firms must be
exposed.
It is relevant to mention that i also served any legal notice to
Fashioandyou which need to be replied in stipulated time period.
Even the time of hold to talk to customer representative is also too
long. I paid whole amount through my credit card, i would request the
concerned officer not to provide me the product now and it is
intimated that no refund request would be initiated by me in the
future.
It is viable to mention that all cost put on me to pursue my legal
case further will be bearable to fashionandyou.

I ordered a pair of boots from FashionandYou.com on 14/11/13. The product was on sale (a pair of carlton london boots) and i paid 1499 INR for them. I immediately got an sms from them saying "thank you for shopping with fashion and you.com" along with my order number. My money was debited from my bank card. I did not receive any email from them saying the same, just an sms. Their terms said upto 21 days for delivery, so i waited for my shoes, all the while hoping that product will be delivered to me.There was no intimattion about any tracking or order status from their side. Finally, I filled out their submit your query form asking them where my order was, and they sent an automated response saying they will ship it through the vendor as soon as possible. Another week went by, and still no sign of them . This time I wrote them an email, to which Ms.Priyanka Singh of fashionand you support team again sent me an automated response saying sorry and that vendors take time to ship orders. I waited a while and sent another email telling them that i shall put this complaint online and offline for benefit of all online shoppers who get cheated on this site. I recd a phone call the next day from an utterly useless and untrained customer service represntative or it might be priyanka singh herself, who said my order was cancelled because it did not pass quality check. When I asked them, how does the customer get to know what happened to the order and it is only when the customer initiates a tracking and complaint form, that they come to know that the product was cancelled...but the money was debited by fashionandyou. When I asked them, when I will get back my refund amount, she cut the call and never called back.I wrote them an email again the other day saying I shall put this news in press, also file a legal complaint against them and there is still no action. There is no contat of any top official of fashionand you on the site, and therefore, the only way to submit a complaint is through their online form submission. I feel thoroughly cheated with this extremely ridiculous shopping experience. First and last time i have shopped with them, and to all customers and online shoppers, these guys are cheats who will just debit the money from yuor account and then not even inform you what happened to your order. NEVER shop with www.fashionandyou.com

i ordered a shirt worth Rs. 1899 on fashion & you website. The description of the product showed that it was made by Linen, but they sent me a Georgette shirt with poor stitching, all the threads are coming off the buttons. My order no. was: 3511127 Brand name is: I wear my style Please provide me the right material shirt

I bought a watch in this site, they mention that delivery will take 2 to 3 weeks, ok, i ordered it, after 30 days i called cust care and asked about product, they told that we will enquiry about it and we will inform to u, after 4 days they called to me and said ur order is cancelled due to they got defective item from vendor. worst worst online site. dont buy anything there. refund will take 4 to5 working days, still im waiting for refund

I am highly disappointed with the way the standard and service of Fashionandyou.com has fallen. I am really tired now and have no hopes at all with this website. Its disgusting.

I had ordered the Kitchen Items with Fashionandyou.com, through the order no 3409102 place in the month of October 2013. I had received the dispatch email from fashionand you

Email Content,

This is to inform you that the following item/s have been dispatched against your order no. 3409102. You will receive the same within the next 2-7 working days.

The Dispatch Details are as follows:
ORDER SUMMARY - Order No: 3409102| Invoice Date:[protected]

Product Unit Price Quantity Total Rs.
Pizza Tray 335 1 335
A - Z Measuring Cups 264 1 264
Cake Modeling Tool Kit 264 1 264

Discount 0
VAT 111
COD Handling Charges 0
Shipment 0
Courier Partner ECOM
Order Tracking Number [protected]
AMOUNT TENDERED 974

While we are sure you'd love to receive all your purchases together, this may not be possible as some items like Express Items and items procured nationally are delivered earlier than internationally procured items.
The remaining items in your order will be delivered at a later date and you will be notified of the same via email.
In case you have any questions/queries/feedback, please feel free to write to us at [protected]@fashionandyou.com or contact our Customer Support at[protected], between 10 AM- 7 PM daily.

Thank you for shopping with fashionandyou.com. We hope you had a great experience. You are a valued customer and we look forward to delighting you with our products and services. For exclusive previews of our upcoming sales and promotions, please add [protected]@e.fnymail.com to your address book.

We'd love to be your style partners. Do visit us again.

Team FashionAndYou

Phone Number:[protected]
E-mail: [protected]@fashionandyou.com

<B>But when I received the Consignment on 18th November 2013, "Cake Modeling Kit" was missing in the consignment. But I was asked to make the payment by the courier boy because I had opened the consignment. I called up on the Call center and they requested for 72 hours, and today its 1st December 2013, you they are still taking 72 hours to resolve the simple issue of Rs. 264/-. When I informed them that I would like to return to the pizza tray because of the fitment issue they said they will not take it back.
Since 18th of November 2013, I am writing to [protected]@fashionandyou.com but the mail keep bouncing back giving me this message.<B>



<B>Delivery to the following recipient failed permanently: [protected]@fashionandyou.com
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain fashionandyou.com by email.fashionandyou.com. [<B><I>.<B>.</B>.</I></B>].
The error that the other server returned was:
<B><I>*.*.</I> User unknown</B>


Day by Day the standards and the services of this website is falling.

I ordered a bag from this site...they sent a dirty and old which is loosing its colour. ..I talked to their customer executive. ..they agreed to take it back and provide me store credit. ..they aasked me to parcel it...so I did but they sent it back ..now I m stuck with that hideous bag...I paid fir the bag, its dilevery charges and for the parcel...

Hello, I had ordered Fila jacket, order no. 3282045 on 9/9/2013 and it had size issues so I returned the the goods which were picked up by ECOM Express. AWB No.[protected] on 16/09/2013. I was entitled to get refund as way of store credit after the goods were received at their warehouse. But, after calling many a times none of the customer care executives were able to give any satisfactory answer about the return nor refund. Finally after my follow ups on call and mails i received the mail on 3/10/2013 as written below: Dear Chirag, Greetings from Fashionandyou.com ! Thank you for your email, we would like to inform you that we have received the product in our warehouse, now your respected paid amount would be refunded in the form of store credit in your fashion and you account within 72 working hours. For any further assistance, please reply to this email or call us at +[protected] AM-7 PM) Best Regards, Mamta Bisht Customer Support Team, Fashionandyou.com India’s Most-loved Shopping Club bringing you Fashion & Lifestyle up to 80% OFF. Indulge! Plot Number 7-C, Sector – 18, Gurgaon – 122015. It is more than the stipulated period given in written by the FNU team and still no refund or mail from them. Is this what you call Customer Service or Customer Harassment? Moreover the site does not show ones Order history or Account details i seriously don't know why? When Fashionandyou.com calls itself "India’s Most-loved Shopping Club" & Fashion & Lifestyle online portal where is the merit to back it up? There are serious discrepancies which Fashion and You need to look into. I request all customers to go through this checks before buying anything from this Online portal. Thanks & Regards.

This is to bring in your notice about the order ORDER SUMMARY - Order No : 3330703 | Order Date : 9/30/2013 for an amount of 1197/- rs Im not able to find any information about the product or the consignment on the website. Purchase history shows blank, no consignment details found for the order. Fortunately the order i made was on Cash on delivery and normally i recieve calls from fnu for order confirmation which i did not get. Something which i got really frustrated was about the customer service number provided on the website is not reachable. Im waiting for an answer. Warm regards, Sujesh A k

The website lists products that it has no way of delivering. More often than not, the products vary from what they are promised from in the product description. That's not all, if you make an online payment, and the company could not provide you with the product, they refund the money in terms of store credit.

I placed an order with the company (order number 3253774) which was promised to deliver in 15 working days. Upon constant reminders and follow-ups, all I received were hollow assurances and finally when I demanded either the product be delivered or my money be refunded, they decided to refund in terms of store credit, even though I explicitly mentioned against it in my communication.

This raises a few questions:-

1. Can companies fall back on their commitment to provide a product against which they have already accepted payment, without any repercussions?

2. Why do I as a consumer have to agree to purchase from the same company to get a refund on my amount? Remember, I did not return a product, the company failed to produce it.

3. 'Listing products in the first place that they cannot offer later' - is a falsification of a promise and fraud as it breaches the written intent contract between the company and the potential customer.



Here's a copy of the communication, for your reference:

From: Fashionandyou <[protected]@fashionandyou.com>
Date: Tue, Oct 1, 2013 at 12:30 PM
Subject: RE: Fwd: Order No.3253774
To: Nidhi Singal <[protected]@gmail.com>


Dear Nidhi,
Greetings from Fashionandyou.com !

We regret for the delay in responding your mail.

We would like to inform you that the issue of your order #3253774 is resolved. The refunds for the same of Rs 100/- via voucher is pushed into your fashionandyou account.


We sincerely apologize for the inconvenience caused to you.
For any further assistance, please reply to this email or call us at +[protected] AM-7 PM)

Best Regards,
Pawandeep,
Customer Support Team,
Fashionandyou.com

India’s Most-loved Shopping Club bringing you Fashion & Lifestyle up to 80% OFF. Indulge!
Plot Number 7-C,
Sector – 18, Gurgaon – 122015

On Fri, Sep 27, 2013 at 3:44 PM, "Nidhi Singal" <[protected]@gmail.com> wrote:
Hi,

It's been a week and there has been absolutely no communication from your end apart from hollow assurances on my emails, as a pretext to resolving issues. If there are issues in delivery, why list it, least allowing customers to order it. Enough time given, I demand concrete actions now. Either deliver product or refund the amount back in my account. I DO NOT WANT STORE CREDITS.

Nidhi

Sent from my iPhone

On 21-Sep-2013, at 1:35 pm, Fashionandyou <[protected]@fashionandyou.com> wrote:
Dear Ms. Singal,
Greetings from Fashionandyou.com !

We regret for the delay in responding your mail

We would like to inform you that the issue of your order #3253774 is delayed in respect to resolution. However, we are trying to get the same resolved on priority and will keep you updated regarding the same.

We sincerely apologize for the inconvenience caused to you

For any further assistance, please reply to this email or call us at +[protected] AM-7 PM)

Best Regards,
Pawandeep,
Customer Support Team,
Fashionandyou.com

India’s Most-loved Shopping Club bringing you Fashion & Lifestyle up to 80% OFF. Indulge!
Plot Number 7-C,
Sector – 18, Gurgaon – 122015

On Thu, Sep 19, 2013 at 5:41 PM, "Fashionandyou" <[protected]@fashionandyou.com> wrote:
Dear Ms. Singal,

Greetings from Fashionandyou.com !

Thank you for your email. We sincerely apologize for the inconvenience caused to you.

However we are looking into the issue on top priority and have forwarded the request to the concerned department. Therefore, we request you to kindly provide us sometime regarding the same and we will keep you informed about the proceedings.

We appreciate your understanding and patience in this matter.

We once again apologize for the trouble and looking forward to serve you better again !

For any further assistance, please reply to this email or call us at +91 [protected] (10 AM-7 PM)

Best Regards,
Sunayani Bhattacharjee,
Customer Support Team,
Fashionandyou.com
India’s Most-loved Shopping Club bringing you Fashion & Lifestyle up to 80% OFF. Indulge!
Plot Number 7-C,
Sector – 18, Gurgaon – 122015

Order No.: 3189733; Order Date: 24.07.13; Order: 3 quantities of Arrow socks; Payment: Full payment using Net banking option + Rs. 100 as shipping charges. Committed Delivery by Fashion and You: Express Delivery; item would be shipped within the next 24 hours Actual Status: 2 quantities of Arrow socks received 8 days later on 01.08.13 Pending Order: 1 quantity of Arrow socks never received till date (over 2 months since order was placed and full payment made) Contacted Customer Support numerous times; escalated the complaint several times, was promised resolution of query but I have still not received the product. Written Complaint: Emailed them on 24.09.13 however the only response received was: "We are trying to resolve it as soon as possible and will keep you posted on the proceedings." It has been one week since my written complaint and there is no update from Fashion and You regarding the status of resolution. Instead, since the last two months, I have spent several precious minutes of my day following up for what seemed like a simple and easy purchase on the website. I have made several purchases using other online portals too and this has been my worst shopping experience. I will not be surprised if I do not receive a resolution from the Fashion and You team or if I do not receive the pending product I have already paid for. Please think twice before buying from their website so you do not fall prey to their cheating ways and false commitments.

Fed-up completely.
I have placed an order for a dress on 20th July 13 and have paid the full amount while placing my order.
My order no. is 3183304.
I have been following up on my order since last 2 weeks and have called thecustomer care executive countless times. But I failed to receive any concrete reply about the delivery.
Every time, I have been told that the response will be provided within 48 hours about the delivery. I don't think these guys are making any note of customer's request or questions because every time I had to explain my request and history of all the calls I have made. In spite of many follow ups, neither a mail nor a phone call from FnU to provide me the status. I have sent a mail as well to the [protected]@fashionandyou.com and got no response.
Out of frustration I have written to their media relation mail id as well, but i am tired to repeat that I HAVE NOT GOT ANY RESPONSE FROM THEM.
I am totally furious now with their service and customer handling. It's a stress to deal with them.

Alpana
I am looking for the mail Id of PEARL UPPAL or someone sensible who can at least respond.

I had ordered a Mango Watch from Fashion and You in July. I made a payment of 2100/- and upon checking the product realized it is not working. I called the customer care who said they will arrange it to be picked up in 5 days. I have been waiting in the last 3 weekends for them to pick up, now they say that they don't work on saturdays or sundays. I asked them atleast tell me a time on a weekday , they cannot tell that either. Basically they do not want to replace the product and we end up calling and wait to speak to their customer care and send mails repeatedly everyday. It is surprising that international brand like Mango is spoiling its image by tying up with these kind of services

I had ordered a Mango Watch from Fashion and You in July. I made a payment of 2100/- and upon checking the product realized it is not working. I called the customer care who said they will arrange it to be picked up in 5 days. I have been waiting in the last 3 weekends for them to pick up, now they say that they don't work on saturdays or sundays. I asked them atleast tell me a time on a weekday , they cannot tell that either. Basically they do not want to replace the product and we end up calling and wait to speak to their customer care and send mails repeatedly everyday. It is surprising that international brand like Mango is spoiling its image by tying up with these kind of services.

I ordered one product in Fashionandyou.com on July 16th .Still now (August 12 th) i didnt get the product.25 working days gone.They are cheating the customers. whenever i called to customer people,telling one more 48 working days it will take..they keep on delaying the dispatch.

Hi,

This is in reference to my Order number 3147035 . I bought a suit from Fashion and you for 1600 on 29 June and I received the product on 5th August which was committed to reach me within 3-4 weeks. After that the suit which was shown on the website was too bright and the one I received was very dull. As I did not like the product I called them and asked for a return or exchange and I was informed that the suit cannot be returned on the basis of liking or disliking. If I don't like a product how can I keep it .This is sheer cheating. I sent an email to them as well and they wanted me to send the snapshot of the suit.

I have returned the product to the warehouse now.

I would request an urgent action be taken on this and companies like this should be held up for doing such frauds.
I would also like to receive my amount of 1600.

I had purchased a Sandal from fashionandyou.com, it was delivered to me on 3rd July 2013. As soon I received it, I realized that it was slightly bigger than my size and I called the customer care. They said that I could return it, but because size did not fit me, it was considered to be my fault and so they would not return the money to my credit card account, instead they would give me store credit. I was fine with it and asked them the complete procedure. They said that their courier partner would come and collect the item from me and once it is picked from my side, in 5 working days it would reach them and in next 24hours they would do the quality check and refund my money as store credit. On 7th of July a person from ecom express courier came to pick up the sandal from my place. According to the courier partner site (http://www.ecomexpress.in/) airway bill no.[protected], the sandal was delivered to Fashion and you (AWARI TECHNOLOGIES PRIVATE LIMITED ) on 16th July. I never got any update from fashion and you, so on 21st July. I called the customer care of fashion and you; they said that they have not received the product yet. I gave them the courier person's mobile number and airway bill number also, still they kept on saying that they have not received it. They also said that the courier person is lying, when I told them that it is clearly mentioned on courier partner's site that the product was delivered on 16th July, they said the airway bill number is invalid and the courier company is not reliable. I was wondering how much time would a courier take to reach from Noida to Gurgoan? I spoke to the courier person many times but it seemed that he was reliable. Moreover Fashion and you had themselves selected this courier partner not me. From 21st July almost every day I have been calling them, but every day they say that they do not have any update from the backend department and would take another 24 hours to update it. I'm tired of calling them, but they are not tired of giving me the same excuse everyday...I also spoke to their supervisors like Nitin Sharma, Ritu Chauhan, but they also said the same thing and now these supervisors are not ready to talk to me. Whenever I call them I get to hear that the supervisors are busy on other calls and they would not be able to talk to me. It is a very frustrating and harassing experience for me. I also told them once that I would file a police complaint against you and mention your name also in it, the customer representative on call said that please do it, you can mention my name...they have no respect for the customer. Once a customer representative "Mudit" started shouting at me. First of all they are not returning my money, never updating me about my return status and then shouting at me. This is absolute exploitation of customer and loot of one's hard earned money. I request you to please take appropriate action against this.