[Resolved] Fashion And You — Product not delivered | |||
I had ordered a perfume from fashion and you on 21st sep 2012 and today is 16th oct and I haven't received it yet. They promised to deliver with in3 to 4 weeks and we are in 4th week after purchase date and the status still shows to be dispatched. When I called the customer service like a parrot he kept repeating his well rehearsed script that a complain has been raised and I will have to wait for 72 hours. This is a total fraud and I would not have bothered about the product if I had not made the advance purchase. I mostly do COD but paid in advance here god knows why. I am really regretting buying from them and feel they are just cheating customers by taking their money and not delivering in return. Please take actions against them. Thanks Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
Case a file aginst these .
Fashion and You — Product not available
I had ordered an denim on fashion and you on express shipping and the order no is 1217472 on 20/12/11When enquirer about them twice they said that they are in touch with the supplier and soon it will be delivered and after a weeks time they are informing that the product is not available .
When they are not having the product why do they put the online sale and also promise to ship it in 24hrs
Why do they make false promise
This is been an second time disappointment with fashion and you for me
Thank you,
Ritesh jain
Dear Ritesh,
Apologies for the inconvenience caused. Regarding your order no.1217472. We know you were waiting for your purchase to reach you and we are sorry we couldn’t make it happen. We have credited your Fashion and You account with a We are Sorry voucher of Rs 250. The voucher will reflect in your account within 3 business days. We truly regret the inconvenience caused and hope to see you soon at www.fashionandyou.com. We work hard with our brand partners to make sure delays don't happen, but with so many brands in our growing portfolio we sometimes encounter unforeseen issues. Therefore, we suggest you whenever we come up this event again you can make your purchase. We value your relationship as a customer. For any further queries you can get in touch with us via email ([protected]@fashionandyou.com) or you can also get in touch with our new Facebook support Tab (https://www.facebook.com/fashionandyou?sk=app_[protected] or our Twitter ID (@helpfny).
Thanks and Regards,
FashionandYou Support
Apologies for the inconvenience caused. Regarding your order no.1217472. We know you were waiting for your purchase to reach you and we are sorry we couldn’t make it happen. We have credited your Fashion and You account with a We are Sorry voucher of Rs 250. The voucher will reflect in your account within 3 business days. We truly regret the inconvenience caused and hope to see you soon at www.fashionandyou.com. We work hard with our brand partners to make sure delays don't happen, but with so many brands in our growing portfolio we sometimes encounter unforeseen issues. Therefore, we suggest you whenever we come up this event again you can make your purchase. We value your relationship as a customer. For any further queries you can get in touch with us via email ([protected]@fashionandyou.com) or you can also get in touch with our new Facebook support Tab (https://www.facebook.com/fashionandyou?sk=app_[protected] or our Twitter ID (@helpfny).
Thanks and Regards,
FashionandYou Support
reference no.:1046704 ..m still waiting for refund when it is going to be credited ?
Order Number 1231498..after reading the reviews now m scared whether u r going to refund it or not cuz i have placed so many orders through fashion n u.. trusting this website ..m still awaiting my pending orders n after readings customers reviews m really scared now ..i placed order through 99 labels, yebhi, ngalorignals n flipkart all of these sites have delivered my order well in tym so thats why i trusted fashion n u nd placed prepaid orders :
ORDER NO.:1231331 KAZO Dress
ORDER NO>:1247816 Saree With Unstitched Blouse
ORDERNO>:1247816 Saree With Unstitched Blouse
ORDER NO.:1267786 Printed Dress
m really worried now
Order Number 1231498..after reading the reviews now m scared whether u r going to refund it or not cuz i have placed so many orders through fashion n u.. trusting this website ..m still awaiting my pending orders n after readings customers reviews m really scared now ..i placed order through 99 labels, yebhi, ngalorignals n flipkart all of these sites have delivered my order well in tym so thats why i trusted fashion n u nd placed prepaid orders :
ORDER NO.:1231331 KAZO Dress
ORDER NO>:1247816 Saree With Unstitched Blouse
ORDERNO>:1247816 Saree With Unstitched Blouse
ORDER NO.:1267786 Printed Dress
m really worried now
Hi,
Apologies for the inconvenience. As you have not mentioned any specific order details in your above complaint we were unable to identify the issue. Please help us with the order number so that we can identify and resolve your issue as soon as possible.
Thanks and Regards,
Team fashionandyou.com
Apologies for the inconvenience. As you have not mentioned any specific order details in your above complaint we were unable to identify the issue. Please help us with the order number so that we can identify and resolve your issue as soon as possible.
Thanks and Regards,
Team fashionandyou.com
My order no[protected] has not been delivered on time . I want you to credit the amount back to my account . I have used a voucher against this order hence reimburse the voucher amount also. The voucher was not promotional voucher it was hard earned.
Dear Suraj,
Greetings from fashionandyou.com !
We apologize of the inconvenience caused to you due to cancellation of product. However, please be informed that the refund is already processed in your same account from which you have made the payment. Also, the voucher of Rs 125 is active in your account which you may use in your future purchase. We would request you to please check and confirm, in case of any issues.
We appreciate your patience and understanding in this regard.
For any further assistance you can call us at +[protected]:00AM till Midnight or email us at [protected]@fashionandyou.com
Best Regards,
Customer support team
www.Fashionandyou.com
Greetings from fashionandyou.com !
We apologize of the inconvenience caused to you due to cancellation of product. However, please be informed that the refund is already processed in your same account from which you have made the payment. Also, the voucher of Rs 125 is active in your account which you may use in your future purchase. We would request you to please check and confirm, in case of any issues.
We appreciate your patience and understanding in this regard.
For any further assistance you can call us at +[protected]:00AM till Midnight or email us at [protected]@fashionandyou.com
Best Regards,
Customer support team
www.Fashionandyou.com
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Fashion and You — Product not delivered and Refund not received
I orderd a Bvlgari perfume from Fashion and you on 12th May 2011, I didnt recevie any information regarding the product, I called at their Customer Care Service on 06th june to know the Status, However I was told that the order is no longer available with us, I was forced to cancel the order, Which I did.After that I was Promised that I will receive my money back into my Credit card with in 72 hours, But i am still waiting for my refund.
It was an awful expereince with fashion and you.& pathetic Customer Service