FedEx Complaints & Reviews

This is regarding one of the well known courier company FEDEX, but believe me this is one of the Worst Service Provider in their stream. I belong to one of the most reputed FMCG company in the world and if they are providing such kind services to us then you can understand what a normal customer will be getting. I have scheduled 5 boxes pickup THRICE (for USA) with them and mentioned my contact number/address of a Five Star hotel (where it needs to be picked up) in Panchkula clearly. Could you believe that what the reason that they are stating of non pick up is that address is wrong all the time. Oh my god, they say them world class courier services. Besides, no body has bothered to call me before the scheduled pickup (in case they are finding any difficulty in getting the address-though the address is so clear & easy that any mentally challenged person can find it). I would request you all please never ever use FEDEX services and I am going to ask my people to cancel the account of them.

Fw: k. Venkatachalam contact fedex express for your atm card
To: 1 more1 recipient
Cc: recipientsyou more
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From:

* kaveri venkat

To:

* [protected]@yahoo.com

Message flagged
Tuesday, 20 december 2011 6:05 am
Message body
Dear sir sofar i have not received the above atm card — forwarded message — from: kaveri venkat <[protected]@yahoo.com>
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Cc: "atm — [protected]@w. Cn" <atm — [protected]@w. Cn>
Sent: monday, 5 december 2011 1:24 pm
Subject: fw: k. Venkatachalam contact fedex express for your atm card

Dear sir sofar i did not received the above atm card — forwarded message — from: atm payment department <atm — [protected]@w. Cn>
To: [protected]@yahoo.com
Sent: tuesday, 29 november 2011 5:42 pm
Subject: k. Venkatachalam contact fedex express for your atm card


My dear beneficiary;

This is to bring to your notice that, i have paid the re-activation fee and the delivery of your atm card. I paid it because the atm-0451 us$1.5m dollar, has less three weeks to expire and when it expires, the money will divert and forfeited into government purse (Account). With that i decided to help you pay the money so that, the atm will not expire, because i know when you get your atm definitely you must pay me back my money and even help me out.

Now i want you to contact fedex express with your full contact information’s so that they can deliver your card to your designated address without any delay. Like i stated earlier, the delivery charges has been paid but i did not pay their official keeping fees since they refused. They refused and the reason is that they do not know when you are going to contact them and the demurrages might have being increase. They told me that their keeping fees are $25 per day and i deposited it yesterday. Below is their contact information,

Company name: fexdex express shipping company
Address: zogbo porto novo, benin republic.
Email: ([protected]@wippies.com)
Tel phone: +[protected]
Contact person: rev. Peter johnson

Let me repeat again, try to contact them as soon as you receive this mail to avoid adding of the security keeping fee of $25 dollar per day, please do contact them today to avoid increase of their keeping fees and let me know once you receive your card. Finally, make sure that you reconfirm your mailing address and direct telephone number to them to avoid wrong delivery or any mistake also send them their security keeping fee o[censored]s$25 today to avoid increase of their keeping fees.

I registered it as a wedding gift and they don't know it contents valuable atm master card this is to avoid them delaying with the package. Don’t let them know that it contents valuable material.

Shipment code: fdb 33xzs
Package registered code no: xgt0283.
Security code: sctc//562326.
Regards,
Mr:. Mike kol

I sent courier through fedex. I used fedex express, which tells if it is not delivered even 1 minute late than expected date, they give money back gaurantee. Now for my courier, its been 12 days, till now, they are telling, that it has been lost, and I will get my money abck, all of sudden, today they are telling that delay was done due to custom, so i wont be eligible for the Money back gaurantee, I didnt bother, then i asked for my courier, still they are not sure, where it is, And when it will be delivered, I dont understand then, on what basis, i will not be eligible for Money back gaurante.

And this happened with me 3rd times.

FEDEX SUCKS!!!!!!

Hello,

This is my life's most pathetic experience with AFL Fedex couriers. I have received a call on November 28, 2011 regarding a despatch from Delhi. Its been more than 5 days I have'nt heard any updated from these buggers.

I have tried to contact all the possible desks but in vain with no satisfying result. Just like every bloody Indian customer service desk, every one tried to escape by transfering the responsibility on others shoulders.

I have been calling Asl Fedex hyderabad at[protected]. Most of the time, the phone goes busy and when the bell rings, no one answer. Luckily, once I got connected over the phone and the staff working at the desk is in no mood to help me out.

I request the authorities concerned at AFL Fedex to treat the customer with utmost importance. Otherwise the brand Fedex image will be tarnished.

Regards,
Kaleem

iam prasad from , kuruppampady, eranakulam, kerala.

Our compani regularly import courier from china, in UPS courier, But this time my friend sent Fedex fist,
but my goods open and theft my product from my box,
and iam same product import by ups courier but also make duty is 4650 rupees only,i dont know how it diffrent,
I am calling chennai your office and i want kerallafedex contact number, but canot give kerala any branch contact number, VERY VERY BAD SERVICE and THEFT COURIER. so i am published all chinees and indian compani avoid fedex courier, i am never see this model theft courier and bad service courier.It my life fist and last is using fedex.It tell my all friend.

ANY PERSON DONT CHOOSE FEDEX COURIER

MY air way bill no (AWB) [protected]

from
PRASAD.N.P.
[protected]

i... im in need for your help..

im sending a diamond pendant to my MRS in india for her birthday through fedex as a GIFT...
i live in UK and shes in MUMBAI india Maharashtra
its stuck in fedex custom. the value of the diamond pendant is RS 25000 - RS 30000
NOW fedex is asking to get a broker to clear the custom!! im like i dont have a broker your a broker tell me the custom charge and i'll pay if its reasonable but they not listen to anything!!!

this is the email i got from fedex.[protected]-------

Dear Sir,

Thank you for using fedex services ,

With reference to airwaybill no :[protected] as per our telecommunication the only option left to get the consignment from customs authoriity is either appoint broker to clear the consignment or else after the timelines the shipment would get abondoned and in case of returning shipment you still need to appoint your own broker and get the approval of customs authority to get the shipment back please note .

You may login to www.fedex.com to schedule a pickup or track your shipments.



Should you want to make any further clarifications you may write to us at [protected]@fedex.com



Sincerely,



Ashley Varghese,

Customer Service Agent

FedEx Express, India.

[protected][protected][protected]-------

plzz HELP IM STUCK AND LOSTTT...
IM WILLING TO PAY ANY HERE WHO CAN CLEAR THIS SHIPMENT FOR ME

THANKS IN ADVANCE
Shu

Respected sir,

The party had pick my material from shimla on 26th of february by name of fedex packers chandigarh.
He also given reference of fedex packer from Hyderabad and assured to deliver material by 7 days through his tata ace or vehicle.
He had done fraud and put material in Gati courier and till date i.e 19.03.2011 it is not delivered.

I called his hyderabad counterpart and he abused .
If you can help me in this kind of fraud plz. help sir............
Also plz. tell weather if any courier agency take material on there name so they have any write to book on gati or other agency .
They also told me to followup by myself.
Plz. help me to teach them lesson so in future they can't fool any innocent person.
My material will reach as confirmed by Gati on 21.03.2011.
So if you want to take any action take after 21st and other proofs like scan copy of quotation, bill and terms and condition i'll send you.

Best reagrds,

Sachin Gandhi
[protected]

COURIER SERVICE,UNITED KINGDOM,
NO 58 CHETWYND ROAD, LONDON NW5 1DJ
UNITED KINGDOM.
Tel:(+[protected] begin_of_the_skype_highlighting (+[protected]

Dear Customer,

En lo que respecta a su correo electrónico, he estado esperando para que usted pueda ponerse en contacto conmigo para la entrega de su proyecto Conformable Banco de $ 300.000.00 USD (Trescientos Mil Dólares de los Estados Unidos) y una carta personal dirigida al you.You puede y se reducen a dirección de nuestra oficina como se ha dicho a recoger su paquete, el Sr. Harry Brooks ya ha pagado las tasas de seguros y entrega, pero que no paga por el Cargo de Seguridad de mantener debido al hecho de que no sabía cuando se comunica con nosotros a través de correo electrónico para informarnos de que tenemos el paquete, por lo que le aconsejó no pagar por la Seguridad paquete de mantenimiento de tasas de la empresa de mensajería, hasta ahora, pero que le informó en contacto con usted a tiempo por lo que no tendrá que pagar más de $ 200.00 USD en demurage y no operan en COD por un cargo de esta base en la política británica de seguros que cubren de su paquete.

Todo lo que necesitas hacer ahora es conseguir que su paquete entregado a su puerta es seguir adelante y hacer el pago de la Cuota de Mantenimiento de la seguridad de la empresa de mensajería. El costo es de USD $ 200.00 solamente, son para llegar a este cargo en cuanto a proceso de la entrega de su paquete. El pago debe realizarse a través de Western Union de transferencia de dinero sólo por razones de seguridad, los detalles del pago son los siguientes.


INFORMACIÓN DE PAGO
Name: Mrs Anna Beckham
Address: 58 Chetwynd Road,
London, NW5 1DJ

Tienes que enviar el número MTCN tan pronto como el pago se hace.
(Money Transfer Control Number)
(Receivers Name.........)
(Senders Name.........)

Para regresar a nosotros con los detalles de su pago, se ponga en contacto con su paquete el número de seguimiento inmediatamente tan pronto como se reciba el pago de usted entonces usted puede ser capaz de rastrear y localizar su destino parcela:


Tener un tiempo maravilloso. Por favor llame o envíeme un correo electrónico en cualquier momento que usted necesita más ayuda.
Mrs. Margaret Blaire
Dispatch Director.

I recieved the following email:
Attn: E-mail Owner,

We have a package worth the sum o[censored]S$3.5 millions,which will be deliver to you at the moment as long as you provide all the requirement information to the FedEx Courier Service before the package can be shipped to your own residential address in your country.

Your email was among the 20 Lucky winners who won US$3.5millions {Three Millions United State Dollars}each in the Hewlett-Packard {Microsoft} 2010 Online Promo. This draw is being organized to create and improve a larger awareness record for internet user’s worldwide.Further more,Your e-mail address was among the luckiest package that will be send through FedEx courier service as soon as you contact them, so what you have to do right now is to contact the Director of FedEx courier Department for immediate dispatch to your residential address.

Contact FedEx with the below information's and E-mail Address,
Contact person :Dr William Martin (Director)
TEL:+[protected]
FAX:+[protected]
E-mail: [protected]@sify.com

This are the information required for easy delivery of your Package.

1. Full Names : ............
2. Residential Address : .................
3. Phone Number :Mobile&Home......
4. Fax Number : ..............
5. Occupation : ................
6. Sex : ......................
7. Age : .............
8. Nationality :......

The only charge you shall pay is Demurrage,i would have pay that, but they said no, because they don't know when you are going to contact them , in case of increase in Demurrage, I will be traveling to China for investment project and will not come back until August 15th 2011.

Call Dr William Martin on phone Tel:+[protected] as soon as you send email to him because your call would facilitate the immediate attention to you due to his tight delivery schedule.

My Regard to your family..
Yours sincerely,
Mr.Stanly white Salleh

After some research on the internet I found it to be fake

Sir i have purchased food supplements from bodybuilding.com web site which i use to import from USA n i have got the previous shipments delivered but this time fedex dint deliver the package as they r telling me to deal wid custom officials to get it cleared or it will be destroyed as these are same products which i have imported earlier n i have also paid for the custom duty previously the tracking number which is not delivered is [protected].Sir product cost is 287usd including fedex charges n above tht i also have to pay octroi n custom duty on it and now they r tellng that package will be destroyed i told them to send package back to bodybuilding.com but they are denying to do so sir pls help me

I am expecting a Fedex courier. I have not received it till date. It is a very important courier for me and needed urgently.
The Fedex courier as per the online tracker shows that it has arrived to Bangalore on 13th Nov. I have called customer service to track it, have provided alternate delivery address and my mobile number. And I have still not received the same. I have been following up everyday.
I am extremely upset with this kind of a service especially from a brand name like Fed-ex.

Madhushree Dutta

Hi,

I had recently purchased a product online which was being sent by the merchant in the US, via FedEx. I never received the package, but I received an email claiming that the package had been delivered to me and the delivery location was mentioned as Navi Mumbai, and that the delivery point mentioned reception and proof mentioned Company Seal. The strangest part was that the last time when such a package was being delivered, I had received a call from the FedEx office, stating that there would be customs duty to be paid as it was a food supplement, and four days later the package was delivered along with the customs bill. But, this time there was no such call, and the package also did not come.

Now the irony lies that the shipping address mentioned was my residence address and it is on Godbunder Road, Thane West, which is close to 30 miles away from Navi Mumbai.
I called up FedEx, and informed them on the 14th of September about this issue, and they promised me that they will investigate the same and call me back either the same evening or in the morning on the 15th. She also mentioned that it was possible that since my employer’s name was mentioned on the package it was delivered to their office, and was ready to email me a proof of Delivery (POD). But, my employer has no office in Navi Mumbai, and this was not the first time that a package had come to me with the same shipping address from the same vendor and via FedEx. I never received any call from FedEx on that day on the next. I called them up again on 15th evening, and was told that the investigation was underway and someone would get back to me in the next 24 hours. But again as before there was no callback. On Friday, I finally went to their office in Chemtex building at Powai, Hiranandani Gardens, Mumbai, and met a supervisor, by the name Harshamrit, who promised me that he will get it investigated and give a callback by 4:30 pm on Saturday, with a positive response. On, Saturday I got a call, but all that Harshamrit told me was that he would call me back in half hour as he was trying to get in touch with someone on this issue, but, as usual he never called. I called up the FedEx office, and spoke to Aparna, who told me that she could send me the POD via email, but never got anything.

On Monday, September 20, 2010, I went back to the FedEx office, but I was told that Harshamrit had not reported to work, and some supervisor by the name Francis informed me that he would call check on the progress of the investigation and would call me the same evening by 6pm. But the moment I told him that I suspected fraud and needed to see the POD, suddenly the POD which was going to be emailed to me on Saturday, becomes non-traceable and, as expected Francis never called me.

I guess there are too many dark stuff happening at FedEx, and including supervisors are involved in this. But that is just speculation, but then one thing is for sure, and they have proved it time and again that FEDEX DOES NOT CARE ABOUT THEIR DELIVERY SLA AND ALSO DOES NOT CARE IF THEIR CUSTOMERS ARE FACING ANY INCONVENIENCE BECAUSE OF THEM.

Anup

This is a complaint against FedEx Packers and Movers of Railway Road, Gurgaon.

I engaged them in May 2010 as packers and movers to move my things to Bangalore as I was relocating. Everything was going fine until the time came for delivery (as always!). First, they delivered 10 days outside their "absolutely worst case timeline". It wouldn't have a real bother for me but as it turned out it was my wedding day and I requested them to postpone delivery to the next day so I could see whether everything had been accounted for. No such luck, they insisted on delivering that very night and without a shred of paperwork, the guy who took the delivery in good faith, a caretaker who works at one of my sites, was told all the items were there.

The next day I went there to survey everything. To my surprise everything but my bed and gas stove seemed to be there. I followed up with them asked them where it was. They put on the pretence of being outraged and said they would find it for me as soon as possible and that a bed of all things shouldn't go missing like this. Followed up with them every other day from that day till I left the country to do some travelling; different responses every time - sir, its gone to chennai; sir, its in the godown....a never ending web of lies.

A local contact of mine, who lived in gurgaon followed up with them for the month that I was out of the country. Same story with him. eventually I told him just to claim the insurance on the missing items. In order to do so he set up a meeting with these guys to give them the requisite documents, he asked for their office details on railway road. Upon getting there and hunting for an hour he finally realised that the address was for a barber shop. The barber shop owner told him that people often dropped off documents with him and that these people picked them up in due course and that they really didn't have an office there.

Its been months and neither my insurance nor my bed has shown up, the guy has just stopped taking calls, which is incredibly frustrating. I am unhappy with the way this has been handled by FedEx Packers and Movers. Other consumers beware - the contact person is one Mr. Anil and his mobile number is [protected]. DO NOT even touch them with a ten foot pole if you're looking for a packing and moving service. It will be a frustrating experience when things go wrong. Beware of FedEx Packers and Movers of Railway Road, Gurgaon.

THIS IS REGARDING AIR WAY BILL NO.[protected]..OUR BUYER SEND ONE PARCEL FROM K.L. THERE WAS ONE THREE YARD NORMAL PLAIN FABRIC SAMPLE.
THE PARCEL ARRIVED AT OUR OFFICE ON 14.05.10 AT ABOUT 6 P.M , THE PERSON WHO BRING IN THE PARCEL ASKED ME TO PAY THE DUTY AMOUT INRS. 8984/00 FOR THE SAID 200 GMS PARCEL. I WAS SURPRISED TO SEE THE AMOUT. HE GAVE ME THE INVIOCE OF FEDEX FOR THAT AMOUNT.I INSTANTLY REFUSED TO TAKE THE DELIVERY AS THERE WAS NO QUESTION OF THAT MUCH DUTY I ASKED HIM FOR DETAILS AND CUSTOM RECEIPT WHICH HE NEVER CARRY.( NORMALY PRACTICE BY DHL IS THAT THEY ALWAYS SEND XEROX COPY OF CUSTOMS RECEIPT WITH THEIR INVIOCE INDICATING THE NUM/ITM/AMOUNT OF DUTY)
THEN IMMEDIATLY I CALLED THE COSTOMER CARE SERVICE AND ASKED THEM ABOUT THE DUTY... AFTER CHECKING THEY SAID THAT ITS SHIPPERS FAULT AS THEY MENTIONED RM.1500/00 IN INVIOCE. WE CALLED SHIPPER AND ASKED THEM , AFTER CHECKING THE DETAILS SHIPPER AGREED THE FAULT.
ON 15.05.10 WE CALLED THE CUSTOMER CARE IN AFTERNOON AND TOLD THEM TO DELIVER THE PARCEL ON MONDYA (17.05.10) WITH THE INVIOCE SO THAT WE CAN PAY THE DUTY AMOUT. WE ALSO REQUESTED THEM TO PROVIDE US THE COPY OF BILL OF ENTRY SO CAN GO TO CUSTOMS PERSONALY AND SEE IF THE MISTAKE CAN BE RECTIFIED.. FOR THIS THEY ASSURED ME AND NOTED MY EMAIL ID. THE PERSON TOLD ME THAT HE WILL ARANGE THE DELIVERY ON MONDAY AND THE COPY OF BILL OF ENTRY WILL BE SENT TO MY EMAIL ID.
ON 17.05.10 AT 1.45 PM, I CALLED AGAIN TO VERIFY THAT THE DELIVERY IS OUT, TO MY SURPRISE THE LADY TOLD ME THERE IS NO REQUSED DONE IN SYSTEM ON 15.05.10 AND SHE ASKED METHE NAME OF PERSON WHOM I SPOKE TO.. UNFORTUNATLY I NEVER ASKED THE NAME THAT DAY..BUT SHE CONFIRMED THAT MY EMAIL ID ALREADY PUT ON SYSTEM ON 15.05.10(BY WHOM SHE DONTKNOW) WELL I ASKED HER NAME SHE WAS MS.GITANJALI..
IMMEDAITLY I REQUESTED HER TO PLEASE ARRANGE THE DELIVERY OF PARCLE BY NEXT DAY (18.05.10) WHICH SHE AGREED. I TOLD HER THAT YOUR MONEY IS READY WITH ME PLEASE SEND THE PARCEL AND COLLECT THE MONEY. SHE AGREED... FOR BILL OF ENTRY SHE TOLD ME THAT SHE IS FORWARDING MY REQUEST TO CONCERNED DEPARTMENT AND THEY WILL SEND ME BY EMAIL WITH IN 48 HOURS.
ON 18.05.10 I CALLED THEIR BRANCH OFFICE IN FOUNTAIN ON TEL NO.[protected] AND INQUIRED ABOUT MY PARCEL AFTER CHECKING THEY SAID THAT THE PARCEL IS STILL IN MIDC WARE HOUSE, I REQUESTED HIM FOR URGENCY, HE SAID HE IS FORWARDING THE REQUEST FOR DELIVERY AND CAN ARRANGE THE DELIVERY NEXT DAY.
NEXT DAY ON 19.05.10 I CALLED THE FOUTAIN PEOPLE THEY SAID THE THE PARCEL IS ARRIVING BY VAN AT 2.30 PM AND WILL BE DELIVERD BY EVENING....AGAIN AFTER WAITING I CALLED THEM AT 6.15 PM TO INQUIRE THE STATUS TO MY SURPRISE THEY SAID THAT THE SAID PARCEL IS GONE BACK WITH THE VAN..I ASKED THEM HOW THAT CAN BE POSSIBLE THE HAD NO ANSWER AND ASKED ME TO CONTACT THE CUSTOMER CARE.
IMMEDIATLY AT 6.25 PM ( ON 19.05.10) CALLED CUSTOMER CARE AND ASKED FOR MY SHIPMENT, THE PERSON TOLD ME THAT AS PER THE RECORD THAT THE PERSON REACHED MY OFFICE AT 10 AM ( IN THE MORNING WHEN THE FOUNTIAN PEOPLE SAID THAT PARCEL IS IN VAN AT2.30PM) AND WE HAD NO MONEY FOR DUTY PAYMENT.... THIS IS REALY A BIG JOK.. MY BROTHER WAS IN OFFICE SINCE 9 AM AND HE HAD READY MONEY WITH HIM SINCE LAST TWO DAYS. . INQUIRED IN OFFICE WITH STAFF THEY SAY NO ONE CAME SINCE MORNING.....
I AGAIN ASKED HIM TO PUT IN SYSTEM THAT THE SAME SHOULD BE DELIVERD NEXT DAY (20.05.10) WHICH HE AGREED AND TOLD ME THAT HE PUT THE INSTRUCTIONS IN SYSTEM. I ALSO ASKED HIM WHAT ABOUT MY BILL OF ENTRY AS IT IS ALREADY MORE THEN 96 HOURS TO MY REQUEST THROUGH MS. GITANJALI ON 17.05.10, TO THAT HE SAID HE IS FORWARDING THE REQUEST AGAIN TO CONCERN DEPARTMENT......HIS NAME WAS, MR. DURAI.....
WELL I WAS NOT SURE SO I CALLED AGAIN IN THE MORNING AT 10 AM ON 20.5.10 TO RECONFIRM THAT MY PARCEL IS GOING TO BE DELIVERED.. LUCKILY MY PHONE WAS PICKED UP BY SAME LADY MS. GITANJALI... SHE GOT SURPRISED THAT I HAVE NOT RECD THE PARCEL NOR RECEIVED THE BILL OF ENTRY... I TOLD HER THAT I PUT THE REQUST YESTERDSY FOR DELIVERY AND WANT TO CONFIRM IT IS GOING TO BE TODAY.. AGAIN TO MY SURPRISE SHE SAID NO ONE PUT YOUR REQUEST IN SYSTEM YESTERDAY...WELL THIS TIME I GOT VERY UPSET I TOLD HER CLEARLY TO ARRANGE THE DEKIVERY BY TODAY AND COLLECT YOUR MONEY OTHERWISE I AM GOING TO GIVE THIS MATTER IN NEW PAPER ... SHE ASSURED ME THAT IT WILL BE DELIVERD ANYHOW BY TODAY.
IN THE AFTERNON AT 2.30 PM I CALLED THE FOUNTAIN OFFICE, THEY SAID THAT YOUR PARCEL IS HERE AND AS THE STAFF IS HAVING LUNCH THEY WILL DELIVER IT BEFORE 4 PM, I WIATED TILL 4.15 PM AND CALLED THEM AGAIN THE PERSON SAID THAT MY APRCEL IS ALREADY OUT FOR DELIVERY AND BOY CAN COME ANYTIME. I REQUSTED HIM TO CALL THE BOY AND ARRANGE MY DELIVERY FIRST ON WHICH HE TOLD ME THAT HE WILL SEND THE MASSAGE TO THE BOY.
NOTHING HAPPEND TILL 5.PM, I CALLED THE FOUTAIN PEOPLE AGAIN, THEY JUST SAID THE SHIPMENT IS GONE BACK. I ASKED THEM HOW IT IS POSSIBLE.. 4.15 PM THEY SAID THE BOY IS CARRING THE SHIPMENT AND 5 PM ITS GONE BACK WITHOUT DELIVERY AND REASON.. THE PERSON ASKED ME TO CONTACT THE CUSTOMER CARE AS HE WAS HELPLESS....
I CALLED THE CUSTOMER CARE AGAIN THE LADY WAS ON LINE I TOLD HER EVERYTHINGAND ASKED HER TO PUT ME TO SOME SENIOR OFFICER SO THAT CAN GET PICTURE CLEAR.. THE LADY TOLD ME THAT SHE IS SENIOR .. I ASKED HER WHAT TO DO NOW.. SHE ALSO SAID THAT THE SHIPMENT CAME BACK WHEN I ADKED THE REASON SHE GOT MUM AND PROMISED THAT SAME WILL BE DELIVERD TOMM.. BEFORE I CAN ASK HER NAME SHE DISCUNECTED THE LINE....I CALLED AGAIN AND THIS TIME ONE MS. SANDRA CAME ONLINE I ASKED HER FOR MY DELIVERY AND REASON FOR SHIPMENT GOING BACK.. SHE PUT ME ON HOLD FOR 10 MINUTES AFTER THAT SHE SAID SHE IS PUTTING THE REQUEST FOR NEXT DAY DELIVERY...I ASKED HER TO PUT ME TO SOME SENIOR OFFICER SHE SAID NO ONE IS PRESENT AT MOVMENT.
I DONT UNDERSTAN WHAT IS GOING ON ... WHERE IS MY SHIPMNET AND WHY IT IS NOT DELIVERED. WHAT ABOUT THE BILL OF ENTRY ITS MORE THEN 3 DAYS .......WHAT KIND OF SERVICE IS THIS.... FOR WHAT THEY ARE CHARGING........

PAFEX ( 100% Owned by FedEx EXPRESS Corporation ),
Their is integration going on between FedEx & PAFEX so,FedEx insist & forcing very badly to PAFEX sales executive to put down the papers / resignations all across the india.
It's impact a very bad impression on the carrier of that people.
So, its necessary to take the corrective action from the government side or justice.
Kindly do the needful.

I have booked a consignment with fedex on dated 9th March 2010 at 4:30 PM and committed to deliver before 11 March 2009 at 12:30 PM EET.
This consignment carrying my MVV (work permitt application) that has to
be signed by my company president and he has to verifiy all
my documents and only for that purpose he came to Netherlands from NY.
The application was suppose to file in IND(visa department of
Netherlands on Thursday).
My company president waited til friday(becuase i was ensured by fedex people that
consignment would reached by Friday so i have conveyed him the same.
On Friday My company president has called up Fedex netherlands and they told him
that would deliver this consignment by friday.
(Please noted i had called up 10 times to Fedex on same day.)
After that answer My company president left Amsterdam and flew back to NY.
After receiving the consignment on Monday,Tuesday they filed the Visa
application.
(Still with out scanning of My company president )
My company is thinking that i am responsible for all this problem and i
am not capable of doing justice with my Job.
They have told me to repay all the expanses and loss that they have
incurred due to this circus and warned me if any delay in further
processing due to the incompleteness of documents they will take strict
action against it.
The fedex is asking me no to give this issue to consumer forum and they are ready to return the courier refund.
I do not want to take the refund, i want to help society by exposing the issues,so that no other abhishek mehta suffer that huge loss.

enclosed fedex appologies

Dear Mr. Mehta,



Please accept my sincere apologies for the delay in delivery of your shipment traveling vide Airway bill number[protected]. On behalf of FedEx, I would like to sincerely apologize for all the inconvenience caused to you and all concerned due to the above mentioned incident. The corrective action is in place to ensure such error is not repeated in the future. Our single priority is customer satisfaction and I assure you that this is not an acceptable example of the standards we expect to maintain. We do not expect payment for unsatisfactory services and will be arranging for a refund of the freight charges of this shipment. I request you to provide us with the following details to have the refund processed.



1. Name on which the cheque has to be prepared

2. Address to have the Cheque couriered



We know our customers expect only the best possible service and we appreciate the opportunity to identify and isolate the causes of customer dissatisfaction. We look forward to the opportunity to serve you again.



Thank you for using FedEx for your Worldwide Express needs.



Should you require any further clarification, please feel free to contact us on our Customer Service number on[protected] or you may also mail us at [protected]@fedex.com.


Sincerely,



Granville D'cruz
FedEx Customer Service,
Mumbai, India.

Fedex Tracking number :[protected]

Shipment of aluminium from Washington to Coimbatore for College project work

Date of pickup- 4th march

Date of scheduled delivery at CBE - 11th March

Totally 3 shipments involved. only 2 have reached. 3rd shipment is yet to arrive delay of 20 days.

How much more delay not known because shipment has been wrongly sent to Tunisia.

Status of shipment after that not yet known. No proper response from customer care.

No sense of responsibility at all.

Damage to us- we will not get our degree certificate because we wont be able to finish project in time.

that is a big blow to our careers.

We wont be able to get into our companies because we are not getting graduation certificate in time.

other team members wont be able to pursue higher studies because they wont be able to get their visa processing and other formalities completed because of lack of degree certificate.

great great loss to us students.

we want full refund plus compensation.

Dear Customer!!!
You have a Bank Draft worth of ($500,000 USD) from the Microsoft Company.
Contact The FedEx Delivery Post for details of delivery:
Contact Person: Mr.Chris Walker
Email: fedex.[protected]@yahoo.in
Tel: +44 - [protected]

Shipment Code: CPEL/OWN/9876
Parcel Number: EG2272-UK

FedEx Courier Management Team. London, UK.
All rights reserved. ©[protected]

Dear sir,

I have mailed manytimes to the company for redressing the issues. but till date there is no response from the company. The emails are attached as follows-




Sub: Household goods damage during transportation from Jamnagar to bangloreFriday, 16 October, 2009 5:36 AM
From: "Partha Jana" <[protected]@yahoo.co.in>Add sender to Contacts To: [protected]@yahoo.com
Dear Sir,

This is in continuation of my earlier emails dated 3rd Oct'09, 6th oct'09 & 10th Oct09. I would like to inform you again that after close inspection of my household goods which are transported by your packer & mover services from Jamnagar to Banglore, i have observed following damages in my household goods-



1. ONIDA TV broken beyond repair.

2. SOFA Centre table glass broken.

3. Godrej almirah (2 Nos.) having dents/scratches

4. Washing Machine switches(2 nos) dislodged

5. Pedestal Fan broken beyond repair

6. Plastic Chairs (2 Nos.) broken beyond repair

7. Dents in Refrigerator

8. Dents in Dish Washer

9. Circuit damage of Microwave Oven.



The above said damages need to re-evaluate by your authorized representative. Kindly ask your representative to visit my place of residence(Banglore) as soon as possible.

This is to inform you also that my car damage evaluation application Dt-10th Oct 2009 is still pending with you. I once again request you to send your authorized representative to verify the fact and evaluate the extent of damage. This is for necessary action as soon as possible.


With Best Regards,
Partha Jana
Words:
Vision without action is a daydream
Action without vision is a nightmare

--- On Sat, 10/10/09, Partha Jana <[protected]@yahoo.co.in> wrote:



From: Partha Jana <[protected]@yahoo.co.in>
Subject: Sub: Extent of damage during car transportation from ahemdabad to banglore
To: [protected]@yahoo.com
Cc: [protected]@gail.co.in
Date: Saturday, 10 October, 2009, 6:38 PM


To,
The Manager/Director,
Fedex International Packer & Movers
D/242, Pushpak Complex
Valva Road, Isanpur
Ahemdabad

Sir,

Sub: Extent of damage & Estimated repairing cost during car transportation through your FIPM services

This is in reference to my earlier email dated 6th October'09. I am bringing to your kind notice again that my car (Tata Indigo, Reg.No- GJ-06 VV-7233) was trasported from ahemdabad on 18th Sept.2009 for Bangalore through your services. I receieved my vehicle on 23rd Sept.2009 at Banglore in damaged condition with 260Km run extra. The extent of damage is evaluated by an authorised TATA Motors dealer here in banglore. The extent of damage and repairing cost is evaluated as follows-

1. Crank Case Assembly Damaged
2. Crank Case Packing Damaged
3. Main bearing Seal Damaged. ( Point 1,2 & 3 Repair estimate - Rs 3900/-)
4. Front driver side wheel rim damaged ( Repair estimate- Rs 850/-)
5. Two wheel cover missing ( Cost of wheel cover - Rs 400/-) .
6. Vehicle run more than 260 kms (earlier it was informed that approx 50 kms will be required. (vehicle handed over at Ahmedabad at KMR 15265 kms and received at Bangalore at KMR 15527 kms.) ( 18 Liter extra Fuel used cost - Rs 900/-)

So Total estimated repaire cost of damage is Rs 6050/- ( Rs SIX THOUSAND FIFTY ONLY) during the transit through your services.

Prior to trasport the vehicle from ahemdabad, Your representative ( Mr. Sunil , Mobile [protected] ) has observed the vehicle condition & vehicle was is good shape.

This is also to inform you that for the house hold goods transportation,the goods found to be in different position other the loading position.As already mentioned in the bilty,many things got damaged and the TV was also got damaged which is beyond repair.

You are therefore requested to send your authorised representative to verify the fact and evaluate the extent of damage.This is for necessery action as soon as possible.

Thanking you

Your's truely
Partha Jana
Dy.General Manager (Construction)
GAIL (India) Limited
(A Govt. of India Undertaking)
Bangalore (Karnataka)

--- On Tue, 6/10/09, Partha Jana <[protected]@yahoo.co.in> wrote:


From: Partha Jana <[protected]@yahoo.co.in>
Subject: Fw: Bill for the transportation of vehicle
To: [protected]@yahoo.com
Date: Tuesday, 6 October, 2009, 3:07 PM


Dear Sir,
This has the reference to my earlier email dated 3rd October'09. I would like to inform you that after checking the vehicle following have been observed:
1. The rim of the front right side wheel got damaged beyond repair.
2. Vehicle has run more than 260 kms (earlier it was informed that approx 50 kms will be required. (vehicle handed over at Ahmedabad at KMR 15265 kms and received at Bangalore at KMR 15527 kms.) Observed by Mr. Sunil Mobile [protected] at Ahmedabad and at Bangalore Mr.Shankar/Mr Sunil mobile [protected]
3. There are droplets of oil coming out of the engine which needs to be checked.
4. Two nos of wheel cover are missing.
This is also to inform you that for the house hold goods transportation,the goods found to be in different position other the loading position.
As already mentioned in the bilty,many things got damagedand the TV was also got damaged beyond repair.
The condition of the TV was shown to your representative at Bangalore ,Mr. Sunil/Mr Kuldeep Mobile no [protected].
This is for your information and necessery action at your end.

With Best Regards,
Partha Jana
Words:
Vision without action is a daydream
Action without vision is a nightmare

--- On Sat, 3/10/09, Partha Jana <[protected]@yahoo.co.in> wrote:


From: Partha Jana <[protected]@yahoo.co.in>
Subject: Bill for the transportation of vehicle
To: [protected]@yahoo.com
Date: Saturday, 3 October, 2009, 2:40 PM


Dear Sir,

As already explain to your representative, please submit the bill for the transportation of vehicle no GJ P 8574 from Ahmedabad to Bangalore .This will enable us further necessery action at our end.

A line of confirmation on action taken in this regard shall be highly appreciated.



With Best Regards,
Partha Jana
Words:
Vision without action is a daydream
Action without vision is a nightmare

I have some mails like "We have a Parcel contained an International Cashier Bank Draft/Cheque worth the sum of Eight Hundred Thousand Dollars ($800.000.00 USD) which will be deliver to you at the moment as long as you provide all the requirement information to the FedEx package company before the parcel can be shipped to your own residential address in your country" and"I am Mr.David Chin I am an Independent auditor i work with Dalian Bank China, during my last auditing I realized an unclaimed Bank Draft of 8, 528, 000GBP I need an honest person that I can present as the beneficiary to these funds.For more details Get back to me thru my private email " I could not be assured. I am a simple student and i hve send my address them without sending the "sum of $220.00 USD to the FedEx Delivery Department being payment for the Insurance Fee of the FedEx Company".Please help me what to do.