FedEx Complaints & Reviews

Consignment Number:[protected]
I have a package sent From United Kingdom on 27/07/2016 and was scheduled to be delivered on 30/07/2016. Fedex representative called me on 28/07/2016 requesting for KYC document with authorization letter along with my ID and address proofs. I sent all the documents requested on the same day (28/07/2016). However, Fedex did not update these until 01/08/2016, I had to chase them continuously for 3 days and after nearly 15 calls and some hard talk, dialog with respective department was initiated. Since, 01/08/2016 tracking status is clearance in progress (Today 05/08/2016 time 23:31). Fedex customer service sucks and they have no responsibility, they just evade from scenario and give no particular solution.

Another package from same vendor sent through DHL on the same day 27/07/2016 has been delivered on 01/08/2016
WILL NEVER USE FEDEX AND REQUEST OTHER NOT TO USE FEDEX TO HAVE PEACE OF MIND

I have purchased a product from online store which has been received on 01.08.2016 through FedEx. Unfortunately the consignee has wrongly delivered the other product instead of my ordered product. Due to that I have called the firm to replace the item.

In response, the consignee booked & forwarded the airway bill and invoice copy with pick up time @ 12:00 AM to 6:00 PM on 3rd August by FEDEX with pick-up no.MAASP16.
On scheduled date 3rd Aug 2016, the fedex delivery guy (Mobile No.+91 [protected]) called me at 05.07 pm and said he is gonna come in half an hour. While at that time I waited for one hour and by the mean time I was just relaxing in one of my room. All of Sudden I heard the sound of vehicle and ran and seen the FedEx vehicle which was passing my home without knocking the door or pressing the calling bell. When I called him he just not bothered me.

When I called him he didn't picked my call. Again I called the FedEx Representative (+91 [protected]) who had booked the pick-up time. His mannerism of customer relation was so atrocious, when I asked his name he suddenly dropped his call. When again I called him he didn't picked my call. Again when I called he didn't responded. I again called him from other mobile number after an hour he said I'll send a person to take the delivery tomorrow I said ok. But I waited a whole day for the FedEx delivery guy and he didn't have any courtesy. When I called both the above said mobile numbers they didn’t pick up the call.

With this plea, it’s high time now you guys change your name from FED-EX to FED-UP as we are really FED-UP with your Services

Please look into the matter and advice/teach your representative how to behave with customers.
With Regards,

A.SENTHIL KUMAR
CHENNAI

I had my package(old laptop) shipped to nigeria on 24th june 2016. the courier charge for sending the package from india to nigeria is 9900 for 2.5 kg package. when i went to the local fedex office to get the package shipped i was told i can cancel the package whenever i want. after a week the package arrived at nigeria( didnt got delivered to consignee) and i requested the fedex customer care executives to return the package to me and they told me i will have to pay the return charges, so i agreed. and after calling 20 times and sending 20+ emails i finally got the quote for return charges and it took one month for them just to give me the return charges. The amount they told me was very shocking and unacceptable that is 34000 INR. i asked them hundreds of times why are they charging so much when i shipped it to nigeria just for 9900 INR and even the nigeria currency is less thn indian currency. they are charging so much so that we dont give them money and so they can just get the laptop for free. this is happening with hundred of other consumers. they are following mean and wrong practises. i want my product back for which i have to pay 34000 INR and the laptops value is just 5000 . this way they know that no one will pay 34000 for getting back a 5000 rupees laptop and so as we dont pay they wont give us laptop back and they get it for free. we told them we are ready to pay 10000 which should be the actual charge. they are just cheating with us and want our laptop for free by asking such high amount which is not legal.

Fedex shipment number[protected]. bangalore area
(operations manager: abhilash)

Shipment scheduled to be delivered on 7th july 2016.

7 july 2016 - shipment not delivered stating customer not available.in fact, no one even tried to get in touch with me for delivering the shipment, and updated a bogus status for the shipment on their shipment tracker.

9 july 2016 - rescheduled package delivery for this date. called up customer care 4 times to ask if the shipment will be delivered, and answer was "yes, it will be delivered today". waited whole day from 9 am to 6 pm on 9th july for the shipment. didn't arrive.
Unable to bear such a level of frustration, called customer care at around 6pm only to be replied that the delivery boy has left and shipment will be delivered on monday, 11th july 2016. over an hour of heated exchange with the fedex customer care for being such an irresponsible company and management, convinced to deliver immediately.

9 july 2016 (8:00 pm) - shipment arrived, but wasn't allowed to check the package contents for damages as per fedex policy despite huge package dents visible just by looking at the package (photos attached).
Called abhilash (fedex manager for operations bangalore) and he insisted on "accepting delivery without opening the package" despite arguing over 100 times. he said he had personally checked the package and the state of the package was ok as per him.
Forced to sign the shipment without mentioning any comments as "damaged", mentioning that if any issues raise a query later for the same.
The person clearly stated that cannot open and check the package before accepting delivery. it is against fedex policy to allow customer to check the contents of the package before accepting delivery.

After repeated heated arguments on phone, i relented and signed the same.
On opening the package, the contents were, of course, damaged (photos attached)

Such an irresponsible company, just causing mental agony to consumers.

Kindly look into the matter.

Regards
Prashant labh.

I have returned mobile through fedex courier with tracking ID[protected]. This product is rejected by flipkart as order id wasn't mentioned on

box and this is returned back to me with tracking ID[protected]

It is surprising to see the returned box has **NO** mobile. The box was damaged and it new one. We have sent it in white box.You can check attached photos. Kindly investigate more on this.

I have call almost 50 times but the issue hasn't resolved yet.

My complaint is against fedex courier. tracking number[protected]&[protected]&[protected]&[protected].
I purchase all item amazon on dated: 19.06.2016 last updation in on 24.06.2016 after that no information we get with online or by call.
I call toll free no.[protected] no information received from this number also.
I also pay for the all purchase item by credit card. please solve the problem as soon as possible. i should be thankfull to you.

5/30 - reason from Fedex failed the first attempt is No Package. Means our customer did not pack the product.
6/1- Reason from Fedex "Address incorrect'
6/15 - reason from Fedex " Package not ready'
6/16-Reason from Fedex "Address incorrect'
6/21-- reason from Fedex " Package not ready'

If the address provided was wrong, how could Fedex know package not ready? and it is looping..

Until we sent an email to request "pick up at any cost', then Fedex picked up done. AWB[protected].

U-175, STREET NO. 7, ARVIND NAGAR, NEAR BUDH BAZAAR ROAD
GHONDA
DELHI
Delhi 110053
India

I had to receive a package, tracking id[protected] on 17th june 2016. Since the last 4 days fedex guys are updating it as "future delivery requested". Not only have i not requested for any such thing but today i specifically called and asked to deliver the item today because i cannot sit and wait everyday.

When i called, the customer care rep's rude reply was "i can only tell you what's in the portal". As a customer i don't care if a company's "portal-updating" department is different from their "call-taking" department. For me, fedex is fedex and i think i have the right to know why the delivery is being postponed with false reasons, without even the courtesy of a call to me. If the customer care rep cannot tell anything other than what is in the portal, then why do they even need a customer care dept. The customer's can't read whats in the portal by themselves or what?

This is seriously pathetic and unacceptable service. Do their delivery guys even think for a second how much inconvenience they are causing the consumers? Their status updates don't even make sense, how could the customer request a future delivery when nobody even called him? I can understand 1 or 2 days delay but 4 days delay with same false excuses is unacceptable.

We have imported a consignment from china through fedex (Tracking id[protected].

Custom assessed the value of imported goods almost double of what we have declared. Resulting into custom levied duty of double amount.

Fedex agent without even intimating to us, cleared the consignment at such a high assessment value. Now fedex are not supporting us

Hello sir,
I hope this will help me somehow, my friend sent me a package through fedex service but they are not delivering it, it's been 12 days, at least i called them 30 times for delivering my package & they keep telling me that it'll deliver by today we promise, but i never got any call back or anything, they keep telling that we have some issues and 2 days ago they declared that my address was wrong (What the hell?) no one even called me and asked me if thats my address or not! And that was not wrong address. After that they sayin that delivery boy just didn't deliver it.
Please do something that will help me to get my package and warn them.

My consignment number is awb[protected], a commercial parcel from taiwan was received at customs around 2 month back. I must appreciate that initially i got reminders for submission of kyc documents along with company address proof. I submitted all the documents but in place of telephone bill i submitted electricity bill which led the documentation failure. Almost every other day i called on fed ex customer care to check if my documents are complete or not and as per every new executive 1 address proof was constantly missing since the time immemorial. Then after few attempts on 29th april i finally submitted the vat registration certificate and that completed all the documents i. E (Kyc filled form, certificate of incorporation, airtel landline bill, electricity bill, iec certificate, pan card details, authorization letter) and from here the actual trauma started to begin. This consignment has become like a war game for me.
For 10 -12 days i was constantly following up the customer care and their lame revert was that 1 address proof still needs to be submitted. That was so frustrating that every time every one will ask to again forward documents on [protected]@cogenteservices.com, kycfedex ([protected]@cogentmail.In), but no solution has been found. Then finally on 16th may a sensible and a professional executive received my call and finally resolved my half battle. Her id is [protected]@fedex.com, this fine girl took some time and unlike any other executive who were repeating same thing (1 address proof is missing and resend mail again), this female staff of yours told me that the party who has send the courier from china has wrongly mentioned our company’s address from a1/ 24 as a-124, that is why consignment was not able to reach us. And all this time no other staff informed me about this. Then she asked me to resend all the documents on her mail id.In this way at least i asked my china party to send updated letter to their local fed ex office. Well it’s not the end here. My china vendor has already updated the documents but still there is same old story going on. “1 address proof is missing and resend mail again”.
I can’t understand why no one is able to find me the information for my parcel, will i ever receive this parcel or information related to documents.
Kindly help me find the solution.

My complaint is against fedex courier. Tracking number[protected].
I purchase a samsung mobile ear phone on dated: 10.05.2016 last updation in on 11.05.2016 after that no information we get with online or by call.
I call toll free no.[protected] no information received from this number also.
I also pay for the ear phone by debit card. Please solve the problem as soon as possible. I should be thankfull to you.

We have purchased redmi note 3 gold 16g from mi.com.
It seems the product has been shipped and received at fedex courier tirupur.
But the product is not received yet.
The time duration of the product available @ fedex courier tirupur
15-apr-2016 09:03 am tirupur at local fedex facility

We contacted the courier people for a long time but we have not received proper information. They have informed us to contact the mi.com.

We contacted them but no proper response for the past one month.
Really a stress for us to call and mail frequently.

They would have cancelled and paid back teh amount. We have paid an amount of rs.9999 for the mobile phone. Still we didnt receive phone or money

I have a package to be delivered to hyderabad from hong kong and my tracking number[protected], i have paid more to get the package to be delivered precisely on thursday the 5th of may,
But it is stuck at bangalore for customs clearance.
I have provided the required kyc on monday by courier the same has been been delivered,
And the customer care people promised to be delivered as soon as possible,
The latest update is that people in bangalore and the customer service people, they are not responding properly as to the scheduled delivery date and it is showing as goods are subject to regulatory review,.
Why the hell do they promise urgent or quick delivery when you guys can't handle the customs!!
Very very disappointed by the way the delivery and customers are treated.
It is very important to be delivered by that date.
This would be the last time i trust and send packages through fedex.

— forwarded message —
From: indian quality centre
Date: thu, may 5, 2016 at 7:27 pm
Subject: fwd: contact mr. Peter udo now for the release of your atm card.
To: [protected]@rbi. Nic.In, [protected]@rbi.In


— forwarded message —
From: international monetary fund (Imf)
Date: fri, apr 29, 2016 at 2:51 pm
Subject: contact mr. Peter udo now for the release of your atm card.
To:


Economic and social council
International environmental protection movement
1775 k st nw # 400 washington d. C,[protected],
United states.


Dear,

My name is mrs. Nancy crysler and i work with the international monetary fund (Imf), i am writing you to let you know that finallyyour atm card worth 5 million united state dollars, has been delivered through fedex to mr. Paul lugard, who works with the imf where it is going to be activated before final delivery to your home address. You can use the tracking number with the tracking site below to track the atm card to be sure it has been delivered to mr. Peter udo for activation.


https://www.fedex.com/apps/fedextrack/? Action=track
Fedex tracking number :[protected]
Below is the contact information to mr. Paul lugard
Contact name:mr. Paul lugard

Contact e-mail: [protected]@yahoo.com


You are to contact mr. Paul lugard
With his email address above then
He will guild you on how your atm card will be activated and delivered
To your home address.


Note: the only fee you are to send for the activation fee is just $58
Usd. Your atm card is already with him and you can track it with the
Tracking details given to you above for confirmation.

Congratulations once more.

Best regards,
Mrs. Nancy crysler
International monetary fund (Imf)

Fedex AWB :[protected]

Got charged excess customs fees which is clearly visible in the bill of entry. Product is valued around 3.8k with shipping included, yet it was magically bumped up to 5k and then tax was calculated on the same. Have provided the invoice which shows the exact amount I paid the seller.

No help at all in resolving the issue. I'm in Chennai and was asked to visit the Bangalore customs office! Why the heck would someone have to physically travel to resolve something like this? Ridiculous... They directed me to the customs website and have no idea who the customs officer was that particular day that did the shady job of appraising parcels.

Was also charged additional Rs. 300 as "Forwarding fees". They bleed you for money at every junction.

I will have to avoid using them in the future.

I booked one shipment with Fedex with awb no.:[protected] on 26.02.2016.
Shipment not delivered till date.
I informed fedex through email to check for delivery. Consignee visited fedex delivery office and asked for the parcel. They informed him that patcel was eaten by rats and they can not deliver it.
Now fedex enquired the case and fake informated provided to me that address incorrect.
If address incorrect then they should have returned it till date. Still they are not returning this shipment.
The shipment containing online order of one customer. We have to issue refund to this customer with penalty.
Fedex is a company which is so careless that many shipments are damaged in transit and they are not even returning the shipments. Never accept their mistake.
I am at loss of more than Rs.1000.00 due to poor service of fedex.
I need refund of my parcel and shipping charges both with penalty to this courier company.

Fedex chennai branch has terribly bad service. My item (Shipment number[protected] is with them since sunday and everyday when i call they keep on saying that it will be delivered, but they are not delivering. They are rather misbehaving in my phone calls. Please take action against fedex chennai soon.

I got an admit from Arizona State University, US and I was eagerly waiting for the I-20 form as I needed it to apply for US Visa which was sent by the university by FedEx (AWB :[protected]. I paid 45$ (~INR 3060/-) for this document to the university so that it can be sent to me in India(Bengaluru). It was clearly mentioned by the University to arrange a weekday delivery as it was an office address. Now as a consumer I was expecting it to be delivered on a weekday to my office(Cerner Health Care) in Manyata Tech Park(Nagawara, Bengaluru).

They delivered it on a Saturday, 16th April(weekend) at a wrong address which the courier guy(Mr Dakshina Murthy) does not remember. It was signed by some random person named B Barakes ( there is no B Barakes in my Office) and signed by some other person. The concerned delivery person did not even care to give me a call before handing it over to some other person. I was following up with FedEx Consumer Care team since Monday(18th April) without any proper response. I even visited their Nagwara Office, Near Elements Mall on Thursday(21st April) and met with one Ms Indu and Mr Sreenath. They told the delivery was done by a new employee who does not have much idea about how the process works and they are sending a new person to retrieve the same. On Friday(22nd April) when i called the Nagawara office Ms Indu informed me that it was lost and cannot be retrieved and when I complained about how my document was important for my career she put down the phone shamelessly. Also the consumer support person Mr Hamza Khan dropped a mail saying that it cannot be retrieved and is lost by the FedEx delivery team and asked me to inform the sender to claim the amount for the same,

Here I am left clueless with out an option, astonished and seething at the attitude of the employees of supposedly "reputed" organisation like FedEx.

I have purchased Mi NOte 3 Mobile from mi india website. and i have pay payment on EMI. my mobile courier already arrived at my city. but they don't give delivery from last 4 days. contact with customer care of fedex courier they are not response. and surat city fedex office manager talk with
very bad language.

TRACKING NO:[protected]