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[Resolved]  Godrej Refrigerator — Freezer door and frame

My self, Devender Singh, from Haryana purchased Godrej Fridge on 20th March 2009 from Jind. Since the first day the freezer door is not closing tightly and it is remaining open.

I have registered compaint with Local Godrej Care Centre in Hisar, Haryana in the month of April. They just replaced the door but the problem remains the same. Then they said that my door with frame has to be changed. From last 3 months I was hearing that the door and frame is not in the stock at the company level.Yesterday they said that they have received the door and frame from the company and replaced my door as well as frame but worst part is that they changed my frame and door with old one and used fridge and most irritating is that it is doing the same problem.

My complaint no is 904295. I have lodged my complaints many a times to their toll free no as well to their head branch at Delhi. But it seems that they just deal in sale not in service.

Now I am just looking forward to go to Consumer forum and will share my experience later with all.

Devender Singh
[protected]
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  3 CommentsShareTweet

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Dear Sir

We have registered for the complaint on servicing the door of our fridge.but there is no response from your side.Your not attending the phone when we called.please take action immediately.our registered no is:[protected] dt:[protected].BElow is our address please rectify the defect
hello,
i also purchased the same on Sep 2009. i am also facing the same problem with Goderej fridge. door is not closing properly. 2 times service people came and replaced the door frame, but no improvement. i would like to know what is the reason for that.

expecting positive answer.

bobben francis
[protected]
R.K.M. MAINTHIA
94 & 95, HIGHWAY APRTMENTS,
PLOT No.2D/23, PLOT No. 29,
SION (EAST), MUMBAI 400 022.
TELEPHONE – 24091724

26th Sept., 2009.
Mr. Managing Director,
M/s. GODREJ & BOYE CO. LTD., Kind Attention:
[Refrigerator Department] Mr. A.B. Godrej – Chairman
VIKHROLI (WEST), Mr. N.B. Godrej – Managing Director
MUMBAI 400 078.


Dear Sir,

Ref: 01. REFEREEGERATOR EON. 342 LITERS, STORAGE 266 LITERS
02. SERIAL NO. SR S[protected] / 2C7BMR

SUB: 01. UNIT UNDER AMC UPTO 2011 – Application No. 604283 – 258
dt.[protected]. 9 contract period
02. PENDING SCRACHES & DENTS UN ATTENDED AND POLSIHING
03. WHEN IT STARTS AND CUT OF COMPRESSOR – GIVES UNSUAL SOUND.
04. MAIL ME A DUPLICATE PURCHASE BILL & RECEIPT OF SAID UNIT


Please refer to above matter and arrange to confirm the same in writing. In addition we request you to please act upon said irregularities unit supplied.

01. Since we purchased the said unit somewhere in 2007
02. Since than it is not given us very satisfactory services.
03. You may observe from your records how many times we have to register a call for services.
04. Lastly when they taken away the unit for major repairs at workshop – We noticed following additional defects
A. Compressor is making unusual notice. ( replaced one )
B. Ice getting formatted in upper box/compartment and spoiling our store items
C. Beside Fruit tray is falling down ( Which is above vegetable storage tray/box)
D. Regulators / Cut-out are not working in order.

Recently Mr. Harshal – Field Engineer, has offered me exchange offer at 50 % - Which is a more than a principal cost o[censored]nit. This will cost me much more for a new unit
New Unit will Cost me Rs. 25, 000/- (around) Less: 50% and cost which I born on 1st Unit.

Under such given circumstances – as a matter of goodwill – Company should replace the same or similar unit at free of cost.

I regret to say, to all above I have written several letters and no written confirmation is made till to-day

We further request you to please extend your personal efforts and interest

Kindly acknowledge.

Thanking you and
YOURS FAITHFULLY,

c.c.:
Field Engineer,
M/s. GODREJ & BOYE CO. LTD.,
[Refrigerator Department]
VIKHROLI (WEST),
MUMBAI 400 078
-
C.C.:
WORKS MANAGER
M/s. GODREJ & BOYE CO. LTD.,
[Refrigerator Department]
VIKHROLI (WES)
Mumbai 400078

Pirojshanagar
Eastern Express Highway, Vikhroli ( East )
Mumbai
Maharashtra
400079
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