Godrej Appliances Complaints & Reviews

please help me for resolved my problem contact-[protected]
Godrej custemer case id is A[protected]
india times shoping Case No. 1150039

godrej cust care visit at my home for defect, its agree with me that replace within one week, but till date no any responce after many times contact to local custmer care, so today discuss with godrej cust care, i know my complaint closed without my satisfaction and no replacement.

so i informed to indiatimes custmer care centre about this today.

From: didaram oo7 [mailto:[protected]@hotmail.com]
Sent: Monday, December 09, 2013 6:43 PM
To: [protected]@indiatimes.com
Cc: didaram oo7; hitendra ghodasara; [protected]@indiatimes.co.in; [protected]@godrej.com; [protected]@godrej.com; [protected]@godrej.com
Subject: FW: Ekta, Your Case Id is 1150039

dear,

thanks a lot, for feedback after long time,

find Godrej custemer case id is A[protected] as your required.

waiting for right solution.

Regards,
Ekta Hitendra


Date: Mon, 9 Dec 2013 14:52:06 +0530
From: [protected]@indiatimes.com
To: [protected]@hotmail.com
Subject: Compalint :-[protected]

Dear Customer,

this mail is regarding your complaint ID:-1150039.

As per concern you have received defective product. Kindly register a complaint on Godreg customer care number[protected] /[protected]...and share that complaint id with us.

Regards
Indiatimes shopping.

________________________________________
Date: Tue, 5 Nov 2013 16:19:36 +0530
From: [protected]@indiatimes.co.in
To: [protected]@hotmail.com
Subject: Re: Ekta, Your Case Id is 1150039
Dear Ms. Ekta,

Thank you for replying to us at Indiatimes Shopping E-mail Support with reference to complaint ID – 1150039.

I realize the inconvenience you have faced with this transaction, had I been in your place, I would have felt the same.

As I can see the details of this complaint, the case manager assigned to this complaint is diligently working with the respective departments to get this issue resolved for you at the earliest. I would request your patience and cooperation, while we conclude a resolution to this complaint and resolve it to the best of your satisfaction.

Thank you for being a valued customer.

Regards,

E-mail Support,
Indiatimes Shopping.


On 11/3/2013 9:43 AM, didaram oo7 wrote:
Dear,
Happy diwali,
But My diwali is bad,

I received refrigerator, on 2 Nov 2013 as per customer care open the box with talking customer care centre, found defect item, at that time Custmer service and raised complaint No. 1150039, but time extended up to 27 Nov 2013, why? Suppose I again received defect item, more 25 days time extended
Order time 15 days and replacement time 25 days why? My problem?


Order No: [protected],
Product Details: Godrej Double Door Refrigerator 340L - GFE 36 CVT5N (Shell Wine Red)

Find defect item punch point

1) backside damage(attached photo)
2) one base not available
3) bottom door alignment not proper(attached photo)
4) door bottom side Air gap not close properly.
5) right side minor damage
6) bottom door color image defect

Regards,
Hitendra
Ekta Ghodasara


Indiatimes Shopping <[protected]@indiatimes.co.in> wrote:


Case Created

Hey Ekta!
We are sorry for the slip at our end. Case No. 1150039 has been created for you. Expect a response from us very soon.


Case Id Case Detail Expected Resolution Date 1150039
Customer has received defective product and wants replacement. 27 Nov 2013

Order No: [protected], Product Details: Godrej Double Door Refrigerator 340L - GFE 36 CVT5N (Shell Wine Red)

didaram oo7
[protected]
To: Indiatimes Shopping


Order Confirmation


Hey Ekta,
Your order for Godrej Double Door Refrigerator 340L - GFE 36 CVT5N (Shell Wine Red) is confirmed. We will soon send you a mail with the courier tracking ID so that you can check the real-time status of your order.

Here are the first-level details of your order:

Order Information
***

Shipping Information
***

Receive Order Status


Order ID: [protected]

Order Date: 28 Oct 2013
Payment Mode: Net Banking
Gift Voucher: DIWALIMELA

I am very unlucky to purchase one godrej frost free refrigerator bearing model no GFE 27B2 from chandan brothers bargarh on dated 16/05/2009 because it needs such frequent repairing that i am completely fed up with this product by spending huge amount of money in every 3 to 4 month.The services from the godrej service centre is very negligible.

Hi,
I have purchased a Godrej Refrigator on 13.07.07 thru Bajaj Auto Finance Ltd. from Hapur Retailer name Moolchand Elecronic i have paid all the EMI thru Cheuques of ICICI Bank.So many times i have asked Retailer to give the invoice but he has refused & replied to me that same has been sent to Bajaj Finance. But nobody has replied now my Refrigator is out of order & it's still under warranty but i am unable to logged the complaint in Godrej Customer Care please guide what action should i take .

Regards
Manish Agarwal
[protected]

I have purchased a Double Door Refrigerator from M/S Vasanth & Co, Fort Station Road, Trichy, Tamil Nadu vide Invoice No.[protected] dated 10.09.2011. Model No. GFE.27 TY & S.No.S[protected]H2GOC. I have lodged the compliant on 11.02.2013 for cabinet bulging day by day to Ultima Service Centre, 217/1, 2nd Cross, Pon Nagar, Trichy Ph:[protected]. The Compliant No.C-[protected]. After two days I have phoned personnely to Mr. Siva o[censored]ltima Service. He diverted the compliant to one who Mr. Rateesh, Asst Manager Service [Mob No.[protected]]. He said we will not change the fridge & we will rectify the same after consulting my head office. After one week again I asked Mr. Rateesh about this. He said, we are not able to rectify the fault & our head office told we will take the fridge on depreciated value. I said ok. how much cost i want to pay. He said 10% on bill value comes to Rs.3000 to 3400/-. I agreed the above. Every 15 days i am calling Mr. Rateesh regarding this. He said within two days will collect the fridge & replace the same. But till today they have not replaced the fridge not get the money. I don't know what to do. Like this the authorized Refrigerator service center doing their services. Kindly sort it out this problem and replace the fridge as soon as possible. Because any time the fridge will burst. Your early action will be appreciated

Venkataramanan
camp - Abu Dhabi
Contact Mob. 91 [protected]
Contact person ; R.Banumathi (wife)
Srirangam, Trichy Dist.

e mail: [protected]@yahoo.in

• present same defects facing from 04 april 2013
 last complaint logged / registered on dated 29 march 2013
Compliant no – call no - p[protected] chn is 769
Complaint –
Requested to replace godrej refrigerator defected product has been supplied
Since five times repaired registered company team
Facing same problems regularly defected product has been supplied
Till date we have been repairing cost paired – 6000/- only six thousand only
Loss due to defects – 22000/- only twenty two thousand only
Total loss amount – rs 28000/- twenty-eight thousand only
Requested to replace the product or reimbursed loss

1 - present complaint logged / registered on dated 29 march 2013
Compliant no – call no - p[protected] chn is 769
2 - complaint logged / registered on dated 19 march 2013
Compliant no – call no – p[protected] csn is 937
3 - complaint logged / registered on dated 30 june 2011
Compliant no – call no – p[protected]
• present same defects facing from 04 april 2013
Total seven complaint details not available

My refrigerator godrej present condition not working
Since repaired two times regularly facing same problem
Model no – gre 29 d 3 -2fas35
Unit sl no –[protected]
Dated – 15/10/2010
Name sanjay bhandarkar
Address
Plot no – 73, popular housing society
Opp – wadi naka no – 10
Amravati road, wadi
Nagpur, maharashtra, 440023
Tel no - 0712 – 2500439
Mobile no - [protected]

We bought d refrigerator on[protected]...n d refrigerator is not working after[protected].....we registered d complaint on 21st.....but d service center has sent d service men on 5-3-2013....more than 10 days d refrigerator is not working......we asked for replacement.....but d dealer n d service is not responding properly....dey r spoiling d goorej name......d problem is oil check due to miss handling in d transportation....but dey r giving improper answer.....within a month I have got problem......so please u need replacement....

M/S V.K. Customer Care, Ram Nagar, Mandi (HP) services repaired the goodrej refrigerator on 14th May, 2012 and replaced the comensor of the fridge by charging Rs. 3800/- with 12 months warrenty for omensor. after one week of the repair of the refrigertor the same problem cropped. the vendor was approached on several times over telephone but they didnt turn up to repair the refrigerator. the complaint had already been registered with your complaint centre but till date nothing has been heard from your side.

please take it most urgent.


From:-
Girja Shankar Gaur
(Mob. No.[protected]
mail id :- [protected]@yahoo.co.in

the performance of the proudect is not up to the marks, there are problem wit the colling process, we have also conform this issue with the company representatives, but they are creating new stories for this, we are not aggery on the same, we request you to clear this issue asap, if not we shell confirm this with legal outcome.

Thanks

REFERIGERATOR MOTOR NOT WORKING

Hi,

We have purchased GODREJ Refrigrator 2 years back(May-2010),we cheked with concern dealer. Technical person from dealer checked and confirmed that motor failed.

I have logged a complaint through customercare on 30.06.2012.

Still date we have not received any revert from any team to rectify the same.

Regards,
Prakasa T
+91 [protected]
+91 [protected]

I bought a new Godrej Refrigerator 231 ltr. on 1 week of June 2012 and from the first days i found that its not working.We have complained time and again and they have changed relay then compressor but the problem is still same.

My refrigerator is not working for the past twelve days. Refrigerator compressor in warrenty period. Every day i contact the customer care persons and service centre. They replying registor my complient in urgent and send person for service. But one person came for service and told possible only atten the problem after making the AMC (Annual Maintenance Contract). If not making AMC we will not atten the problem. Compressor is five years warrenty. But the service person told compressor should change. It cost around 2,500 rupees. This kind of approach by the godrej service centers in chennai.In the future i never by GODREJ PRODUCTS.

I WISH THERE COMES SOME CHANGES EITHER FROM CUSTOMER OR FROM GODREJ-ZERO PREFERENCE OF GODREJ GOODS FROM CUSTOMER SIDE OR CHANGES IN GIVING SERVICES FROM GODREJ SIDE, MORE IMPORTANTLY AS OF NOW, I WISH MY WARRANTY DOESNT RAN OUT OF VALIDITY WAITING FOR GODREJ SERVICE, AND I REALLY DONT HAVE ANY IDEA HOW SERIOUSLY GODREJ TAKES ALL THESE CUSTOMERS SCRIBBLING DOWN THEIR COMPLAINTS.

I DONT KNOW IF GODREJ IS GOING TO READ THESE COMPLAINTS AND DO SOMETHING OR LEAVE THE COMPLAINTS JUST LIKE THAT.

HONESTLY SPEAKING GODREJ GOODS ARE GENERALLY LOW IN TERMS OF QUALITY, ITS SERVICE IS MORE THAN HORRIBLE. I GUESS I HAVE ALREADY TALKED TO EACH AND EVERY CUSTOMER CARE REPRESENTATIVE, TECHNICIAN, ENGINEER, AND ALL THE NOS THEY PROVIDED AND THOSE NOS PROVIDED BY CUSTOMER CARE, SINCE I CALLED THEM FOR 8 DAYS. THEIR 'WE WILL GET U BACK' 'TWO MINS' 'TOMORROW' ETC ETC SEEMS LIKE - (YOU NAME IT)

Sir, I have purchased new refrigerator from Allahabad and the same is not working after one day use. i have lodge 05 times complaint in my Dist Allahabad vide complaint No 781968 and Mr Mohit is not responding to my complaint since last 05 days. Kindly look into the matter personally and get it repair immediately and not compel me to bring it in print media especially such reputed company. My contact No is [protected] Er JK Patel

I bought my Godrej refreigrator Eon 240 litres around 2 years back. Everything went well for 2 years. Now it started giving me the cooling problem.

I reported the complaint at Godrej Service center in Bangalore on 17th April viz complaint no. [protected]. Service Engineer came to my house and after lots of troubleshooting and 2 hours of diaognising, he came to conclusion that compressor is faulty. He told me that compressor...

08/05/2012
Godrej & Boyce Mfg.co.in.Ltd. Pirojshanagar, Vikhroli. Mumbai – 400 079
SUB. Freeze complain is not solved .
Dear Sir,
I have purchased Godrej freeze form Gandhinagar-Gujarat ,My Invoice No.881/93056576,dt.5/2/11 Customer code.30089A.We are facing some problem in cooling system ,it is not working properly so ICE is not making . According to this problem we have registered complain on Toll Free number on dt.22/7/2011,15/42012,17/4/2012 & 19/4/2012. After that local complain centre service man had attended the complain on several frequent time and changed some parts also but problem still continues . We request to you replace my freeze immediately and provide to new freeze on urgent basis because summer is going on and we are facing difficulty in our routing things. Kind for your information we will going for Grahak Surksha consumer forum for better Justice . Before that I will some acceptation form you for better service & solution.
I hope that you will not disappoint me and resolve my issue urgently.

Thanking You ,

Best Regards,

(Girish Patel) M-[protected]
PLOT NO.193, SECTRO-29, HOUSE NO.2-A
GANDHINAGAR-382029. GUJARAT

Dear Sir,

This is with reference to my complaint no. [protected] dated[protected] and complaint no. [protected] dated[protected] registered through Toll Free no. regarding light system of the Refrigerator. Your engineer Mr. Manish Sharma (Mobile# [protected]) visited on Sunday i.e. on 06-05-12 and told that there is problem in the switch, which will be replaced by us. But the switch was already replaced by Mr. Jagmohan earlier.

Again I reported this matter to Mr. Vikram (Mobile# [protected]) and on my request he visited and checked the switch properly. He found that switch is OK but there is too much dust/carbon particles which is creating problem, he cleaned and the switch starts working.

Today now again I am facing same problem, onetime it works fine and next time it’s not. This may fuse the bulb and then your engineer will demand charges for replacing the bulb. Already I have been fooled by your engineer and purchased Godrej Stabilizer.

I think this Godrej Edge, which unfortunately I have purchased has not been checked/tested properly before coming out of the manufacturing plant. I request you to please replace this defective refrigerator purchased in Feb. 2012, so that I may not face any new problem.

Please do the needful at your earliest otherwise I will be compelled to file this matter in Consumer Court.

Regards,
Laxman Gupta
Contact No. [protected], [protected]

A customer is treated like this shame on Great Eastern Trading Salkia Howrah

Hello,

Pl listen I have called ur customer support but none paid any heed

1.The said great Eastern trading Company Salkia Howrah 6 abused me
when I requested them to send another men to send to carry the fridge

2. They even abused me and filthy including bad naming my family

2. They transported the fridge like a non electric good and pushed the
stuff and I fear it is already damaged

3. They even did not bother to do anything even after all these for
one hour and I have to do the work of a porter to get it shifted from
road to my home

Pl take action this kind of service is UNACCEPTABLE

godrej company delivered failed Refrigerator on 28-04-12 by collecting rs 21897.99 vide invoice no 821/94008850dated[protected], sale order no
.187646 dated[protected]. on complaint staff attended and declared that the refrigerator is to be changed. Further supplied 4N as against of ordered 5n.Sri sreedhar service manager when contacted on phone no [protected] simply escaped under the plea that he was on leave. He is reluctant to advise further. The customer care services are unable to provide phone nos of the higher authorities. Sri Jaipal Roddy gm when contacted on phone no [protected] expressed the staff are busy. and it would be attended in two days. Paid amount but no service ,simply received failed refrigerator. when contacted on phone no ,[protected] and[protected], staff attended phone between 01-00 pm to 02-00pm simply avoiding.

Sir, I am Kannan from Coimbatore, Tamil Nadu. From 4 days i am calling the service Centre no : [protected]. As my Referigerator is not working, problem is its not gewtting cooled. i am having petty shop at Amman Enterprise, Jangnayakam palaym, Thoppampatti Pirivu, Mettupalayam Road, Coimbatore.-17, TamiL Nadu. daily we sell mild and curds . this our main earnings. today dated 18.4.12 at about 11 am we called the above customer care no but the person who was sitting there answered rudely and disconnected the mobile, and also i asked the manager mobile no also. he answered like we gone for begging to his, really sir i felt very bad the way he behaved in the phone using 3rd languages. we have taken loan on Referigerator. Please i kindly request you to help in this matter sir.
Awaiting for your valuable reply. HELP ME SIR.