Godrej Appliances Complaints & Reviews

Dear Team, This complaint is for Godrej Electronics. I have purchased the refrigerator in the month of February 2014 and from the same day, the refrigerator used to sound like hell in every half an hour. There were water droplets across the gasket and the freezer door was cracked internally. Freezing was completely abnormal. Even on zero level, ice deposition was abnormal. When I went on vacation, I defrosted the freeze and while cleaning the freezer, the entire freezer door came out and all cracks inside. When I registered the complaint, they sent their technician (Pramod) and he promised that the door will be replaced. All the problems were due to refrigerator main door which does not close properly – this was the manufacturing defect which was acknowledged by the technicain for which I am paying. It has been more than 20 days and no response yet. I am not ready to get the refrigerator repaired as this is a manufacturing defect and I need a replacement. This is not a wear and tear problem. The customer service manager (Prakash Gothankar - Mumbai) says that he will not do anything and asked me to do whatever I want. He also made sure that if drop an email to customer care, then he will not even repair the refrigerator. Complete blackmail. What should I do know? I am in hell. I have sent my complaint to the following emails but no response: [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com

My Ac was giving problem. After complaining to Service center in April 2014 the technician from authorized service center took the Ac PCB. He repaired the same and charged 2000 for Pcb+ 300 for servicing. The same part again started giving problem and the same was collected again this time with remote on 07 May. Till now i have not received the PCB. Complain No: 649672 and 654160 Thanks

Dear sir,

I have one Micro oven GMX 20 GA5 WKM purchased on 12.05.2013.

This has started producing unusual sound during May first week.
The complaint was launched on 29.05.2014 Vide
Call No N[protected].

Message received from Godgrej
Centre that Technician Mr Munna Ndaf of
Raghavendra Electronics Hubli Will attend the complaint.


On[protected] technician Named Raghu visited the House to check the Micro oven.

But he
clearly told us that he not technician of Micro oven and he is Technician of Refrigerator.
And he also told that our owner has sent me to take this Micro oven to Service
centre there problem will be attended. Hence he asked me to hand over to him.
Same was confirmed from Service centre receptionist and asked to hand over
Micro Oven to him. During this time they never told that for carrying Micro
oven I require to pay transportation charge. Service Centre Telephone Number.
[protected].

Accordingly
I have handed over micro oven to Mr Raghu of Raghavendra Electroniccs Hubli. I
tried to explain the problem of micro Oven but he did not understand and simply
told that your problem will be attended at service centre.

At Service
centre they are unable understand the problem and simply telling that there is
no problem in your Micro oven.


Now even after
lot of follow up Raghavndra electronics Owenr Mr Mahesh Meti is not ready to
send back the micro Oven to My residence. He is asking me to come and collect Micro
Oven after paying Service charges and Transportation charge of Rs 500. Even
after several times request he is not ready to send back my Mico Oven.I have
promised him that his service charges will be paid once I have satisfied with
the work. Actually he is not understanding the problem with Micro oven.

Since my
residence is 100 KM away from service station and I am job holder I can not go
and collect the Micro oven.

Kindly
look into the matter and help me to get My Micro Oven back


My Cell
No is [protected]., [protected]

Regards

Sham
Patil .

Dear Sir, This is to inform you that we purchased GodrejEon 25 AD Ref 230 ltrs in july 2011. However, it stared giving cooling problem in May 2014 and we complained accordingly at Godrej center.They sent their engineer Mr.Alam from their service centre SIDDHESH ENTERPRISES immediately. He said gas refill needs to be done and took Rs.1825/- from us.Next day he sent another person to do the refilling. It worked for few days and again started giving same problem. We again complained at Godrej Centre on 07/06/2014. Again same Engineer Mr.Alam came and this time he didnt even checked properly and just said it was a minor trip down which he has fixed and that cooling will start next day and gave his number in case problem arised. Next day, cooling was not there, so we again called him and are calling him till today, but to our surprise, neither he nor his supervisor Mr.Nitin from SIDDHESH ENTERPRISES picks up the call.We call up at Godrej and we only get the reply that we will send another executive but till today no one has come to address our complaint.Our vegetables and fruits, even milk and medicines worth Rs.1000/- got spoilt due to this problem but they dont care at all. I want to ask Godrej authorities, is this the kind of service you offer to your customers, harrasing them all way for just one complaint. We request you to help us solve this issue at the earliest as we are tired of these complaints. Refrigerator purchased in the name of Mr.Vishwanath S Mokhale (My father in law) Mob : [protected] Godrej Eon 230 ltrs Please do the needful at the earliest. Thanks & Regards Pradnya M Mokhale [protected] |

I purchased fridge in 2009. Within 2 days of installation itself it was realised that fridge cooling is not working as expected. We had asked for replacement but dealer told us that it is a very minor problem & asked godrej technician to repair it. Since then almost every year we are having some & other problem in Fridge. Recently on 22-Feb-14 it was again detected for cooling problem. Against which technician replaced the cooling box for which we paid 2500 for cooling box & 275 for visiting fee.Now after 3 month the same problem has recurred. When enquired with customer care they said will have to pay again for visiting charges of technician & if some other problem is detected then for that also. My query is if same problem is recurred then the earlier action taken by technician is not correct & our money should be returned. The problem is repetitive & was observed within 2 days after installation that means machine itself is detective. I am really tired with machine. What can be solution?

Sir, I purchased a Godrej freeze from your authorised dealer Mehsana Sales agency Mehsana Gujarat on Dt.25.06.2011 againest invoice no R=0506 dt 25.06.2011 Model no. Godrej Freeze GFE 30 TY on24.06.2013 suddenly my freeze stoped working I complain to my dealer he give me a toll free no to do complain after regeister complain the technican comes from (Umiya Electronic Mehsana) and he told us to refel gas we do that for this process he charge Rs.1370.00 Bill no.548204 dt.28.06.2013 after same problem comes on dt. 20.01.2014 we do same process and the technican told that the compressor is failed so we have to replace this he takes Rs.1400.00 for this process againest bill no 603965 dt 24.01.2014.umiya electronic mehsana the same problem comes on dt.20.05.2014 we do same process and the technican come and he told that the compressor fail and you have to pay Rs.1200.00 for this so, sir how many times I have to pay for this and having maintely harrasement for all this process so, I kindly request you to replace my freeze as early as possible. pl do needful for this. Thanks Deepak kohli

We have purchased a Double Door Refrigerator in the year of 2012 & there is always a complaint of gas in compressor. So we have taken AMC from you on dated 08/05/2014 by cash payment & on the slip your engineer mentioned the AMC start date from the same day. But we are very much upset with your services as the same complaint of gas in compressor we are facing but from your customer department nobody taking interest to solve our problem. Our all the eatable items, fruits already spoiled. We are completely unsatisfied with your this kind of bad service where only customer will survive with your brands. Take my complaint on priority...

Dear sir, i own the godrej double door 305 litre refrigerator regarding not cooling upto mark & bad smell continous flowing in fridge what can i do & where to lodge complaint thanking u in anticipation anilrajput [protected]@gmail.com [protected]

We purchased a Godrej Refrigerator with model RT EON 231CT4.2 Slvr St on 28.01.2014. Till now i.e. within 2 months we have lodged 4 complaint to the toll free number at [protected]. There are so many defects we already found in that refrigerator like water leakage, suddenly connection of, stop working etc. Previously we were using Whirlpool for last 10 years which we replace against this Godrej one for rs 800/- only.We have lodged complaint so many times but they have sent their service man only once.We requested them to change this model but they are not agreed.Please advise any body what to do?

I'm facing lot of problem with my godreg double door refrigerator. I purchased this on 2009 and facing the gas leakage problem on 2011 and serviced by the service center and demanding 2500₹. I don't why should I pay money. (Gas leakage is typically a fault of manufacturer). Now again have problem and they r saying its compressor fault. They r saying compressor will be replace and while replacing gas will come out, do again have to fill gas for that again they r asking ₹2500. Really I don't understand why should I pay ₹5000 in just 5 yrs. instead of I can go for good brand with reasonable amount. This totally a ridiculous and cheating customers with cheap profucts

please help me for resolved my problem contact-[protected]
Godrej custemer case id is A[protected]
india times shoping Case No. 1150039

godrej cust care visit at my home for defect, its agree with me that replace within one week, but till date no any responce after many times contact to local custmer care, so today discuss with godrej cust care, i know my complaint closed without my satisfaction and no replacement.

so i informed to indiatimes custmer care centre about this today.

From: didaram oo7 [mailto:[protected]@hotmail.com]
Sent: Monday, December 09, 2013 6:43 PM
To: [protected]@indiatimes.com
Cc: didaram oo7; hitendra ghodasara; [protected]@indiatimes.co.in; [protected]@godrej.com; [protected]@godrej.com; [protected]@godrej.com
Subject: FW: Ekta, Your Case Id is 1150039

dear,

thanks a lot, for feedback after long time,

find Godrej custemer case id is A[protected] as your required.

waiting for right solution.

Regards,
Ekta Hitendra


Date: Mon, 9 Dec 2013 14:52:06 +0530
From: [protected]@indiatimes.com
To: [protected]@hotmail.com
Subject: Compalint :-[protected]

Dear Customer,

this mail is regarding your complaint ID:-1150039.

As per concern you have received defective product. Kindly register a complaint on Godreg customer care number[protected] /[protected]...and share that complaint id with us.

Regards
Indiatimes shopping.

________________________________________
Date: Tue, 5 Nov 2013 16:19:36 +0530
From: [protected]@indiatimes.co.in
To: [protected]@hotmail.com
Subject: Re: Ekta, Your Case Id is 1150039
Dear Ms. Ekta,

Thank you for replying to us at Indiatimes Shopping E-mail Support with reference to complaint ID – 1150039.

I realize the inconvenience you have faced with this transaction, had I been in your place, I would have felt the same.

As I can see the details of this complaint, the case manager assigned to this complaint is diligently working with the respective departments to get this issue resolved for you at the earliest. I would request your patience and cooperation, while we conclude a resolution to this complaint and resolve it to the best of your satisfaction.

Thank you for being a valued customer.

Regards,

E-mail Support,
Indiatimes Shopping.


On 11/3/2013 9:43 AM, didaram oo7 wrote:
Dear,
Happy diwali,
But My diwali is bad,

I received refrigerator, on 2 Nov 2013 as per customer care open the box with talking customer care centre, found defect item, at that time Custmer service and raised complaint No. 1150039, but time extended up to 27 Nov 2013, why? Suppose I again received defect item, more 25 days time extended
Order time 15 days and replacement time 25 days why? My problem?


Order No: [protected],
Product Details: Godrej Double Door Refrigerator 340L - GFE 36 CVT5N (Shell Wine Red)

Find defect item punch point

1) backside damage(attached photo)
2) one base not available
3) bottom door alignment not proper(attached photo)
4) door bottom side Air gap not close properly.
5) right side minor damage
6) bottom door color image defect

Regards,
Hitendra
Ekta Ghodasara


Indiatimes Shopping <[protected]@indiatimes.co.in> wrote:


Case Created

Hey Ekta!
We are sorry for the slip at our end. Case No. 1150039 has been created for you. Expect a response from us very soon.


Case Id Case Detail Expected Resolution Date 1150039
Customer has received defective product and wants replacement. 27 Nov 2013

Order No: [protected], Product Details: Godrej Double Door Refrigerator 340L - GFE 36 CVT5N (Shell Wine Red)

didaram oo7
[protected]
To: Indiatimes Shopping


Order Confirmation


Hey Ekta,
Your order for Godrej Double Door Refrigerator 340L - GFE 36 CVT5N (Shell Wine Red) is confirmed. We will soon send you a mail with the courier tracking ID so that you can check the real-time status of your order.

Here are the first-level details of your order:

Order Information
***

Shipping Information
***

Receive Order Status


Order ID: [protected]

Order Date: 28 Oct 2013
Payment Mode: Net Banking
Gift Voucher: DIWALIMELA

I am very unlucky to purchase one godrej frost free refrigerator bearing model no GFE 27B2 from chandan brothers bargarh on dated 16/05/2009 because it needs such frequent repairing that i am completely fed up with this product by spending huge amount of money in every 3 to 4 month.The services from the godrej service centre is very negligible.

Hi,
I have purchased a Godrej Refrigator on 13.07.07 thru Bajaj Auto Finance Ltd. from Hapur Retailer name Moolchand Elecronic i have paid all the EMI thru Cheuques of ICICI Bank.So many times i have asked Retailer to give the invoice but he has refused & replied to me that same has been sent to Bajaj Finance. But nobody has replied now my Refrigator is out of order & it's still under warranty but i am unable to logged the complaint in Godrej Customer Care please guide what action should i take .

Regards
Manish Agarwal
[protected]

I have purchased a Double Door Refrigerator from M/S Vasanth & Co, Fort Station Road, Trichy, Tamil Nadu vide Invoice No.[protected] dated 10.09.2011. Model No. GFE.27 TY & S.No.S[protected]H2GOC. I have lodged the compliant on 11.02.2013 for cabinet bulging day by day to Ultima Service Centre, 217/1, 2nd Cross, Pon Nagar, Trichy Ph:[protected]. The Compliant No.C-[protected]. After two days I have phoned personnely to Mr. Siva o[censored]ltima Service. He diverted the compliant to one who Mr. Rateesh, Asst Manager Service [Mob No.[protected]]. He said we will not change the fridge & we will rectify the same after consulting my head office. After one week again I asked Mr. Rateesh about this. He said, we are not able to rectify the fault & our head office told we will take the fridge on depreciated value. I said ok. how much cost i want to pay. He said 10% on bill value comes to Rs.3000 to 3400/-. I agreed the above. Every 15 days i am calling Mr. Rateesh regarding this. He said within two days will collect the fridge & replace the same. But till today they have not replaced the fridge not get the money. I don't know what to do. Like this the authorized Refrigerator service center doing their services. Kindly sort it out this problem and replace the fridge as soon as possible. Because any time the fridge will burst. Your early action will be appreciated

Venkataramanan
camp - Abu Dhabi
Contact Mob. 91 [protected]
Contact person ; R.Banumathi (wife)
Srirangam, Trichy Dist.

e mail: [protected]@yahoo.in

• present same defects facing from 04 april 2013
 last complaint logged / registered on dated 29 march 2013
Compliant no – call no - p[protected] chn is 769
Complaint –
Requested to replace godrej refrigerator defected product has been supplied
Since five times repaired registered company team
Facing same problems regularly defected product has been supplied
Till date we have been repairing cost paired – 6000/- only six thousand only
Loss due to defects – 22000/- only twenty two thousand only
Total loss amount – rs 28000/- twenty-eight thousand only
Requested to replace the product or reimbursed loss

1 - present complaint logged / registered on dated 29 march 2013
Compliant no – call no - p[protected] chn is 769
2 - complaint logged / registered on dated 19 march 2013
Compliant no – call no – p[protected] csn is 937
3 - complaint logged / registered on dated 30 june 2011
Compliant no – call no – p[protected]
• present same defects facing from 04 april 2013
Total seven complaint details not available

My refrigerator godrej present condition not working
Since repaired two times regularly facing same problem
Model no – gre 29 d 3 -2fas35
Unit sl no –[protected]
Dated – 15/10/2010
Name sanjay bhandarkar
Address
Plot no – 73, popular housing society
Opp – wadi naka no – 10
Amravati road, wadi
Nagpur, maharashtra, 440023
Tel no - 0712 – 2500439
Mobile no - [protected]

We bought d refrigerator on[protected]...n d refrigerator is not working after[protected].....we registered d complaint on 21st.....but d service center has sent d service men on 5-3-2013....more than 10 days d refrigerator is not working......we asked for replacement.....but d dealer n d service is not responding properly....dey r spoiling d goorej name......d problem is oil check due to miss handling in d transportation....but dey r giving improper answer.....within a month I have got problem......so please u need replacement....

M/S V.K. Customer Care, Ram Nagar, Mandi (HP) services repaired the goodrej refrigerator on 14th May, 2012 and replaced the comensor of the fridge by charging Rs. 3800/- with 12 months warrenty for omensor. after one week of the repair of the refrigertor the same problem cropped. the vendor was approached on several times over telephone but they didnt turn up to repair the refrigerator. the complaint had already been registered with your complaint centre but till date nothing has been heard from your side.

please take it most urgent.


From:-
Girja Shankar Gaur
(Mob. No.[protected]
mail id :- [protected]@yahoo.co.in

the performance of the proudect is not up to the marks, there are problem wit the colling process, we have also conform this issue with the company representatives, but they are creating new stories for this, we are not aggery on the same, we request you to clear this issue asap, if not we shell confirm this with legal outcome.

Thanks

REFERIGERATOR MOTOR NOT WORKING

Hi,

We have purchased GODREJ Refrigrator 2 years back(May-2010),we cheked with concern dealer. Technical person from dealer checked and confirmed that motor failed.

I have logged a complaint through customercare on 30.06.2012.

Still date we have not received any revert from any team to rectify the same.

Regards,
Prakasa T
+91 [protected]
+91 [protected]