Godrej Appliances Complaints & Reviews

31 March 2010
To, Smart Care
Godrej
Dear Sir / Madam,
I have purchased a Godrej 410 Ltr. Fridge in 2006 and have done a
service contract for 4 years from 27 Aug 2007. The contract
application number is 1070596.
For last 2 – 3 months the cooling was not sufficient. {In winter
months and with temp. control on MAX}.
On 4/3/10 we complained for ‘no cooling’ A technician visited and
tried some adjustments but it did not work and on 08/3/10 the
compressor was changed. Even then the cooling problem was not
rectified and the technician promised to visit after two days. In the
mean while we were informed through SMS that the complaint has been
cleared.
We then lodged complaint again on 10/3/10 [No. 99184] A technician
visited the next day and promised to visit again to change the
thermostat. He never came. Instead on 13/3/10 the fridge was taken to
service centre for rectification. The fridge was brought back on
15/3/10 with high compressor noise and no cooling. Again we were
informed through SMS that the complaint has been cleared.
We then lodged complaint again on 17/3/10 [No. 993785] A technician
visited and said that compressor needs to be changed to ‘power cool’
and then if needed he will change the thermostat. He will do the
needful. It did not happen. Again we were informed through SMS that
the complaint has been cleared.
There after we lodged complaints repeatedly. [No. 993785, No.997453]
And every time telephone support executive promised to send the
technician on the same day.
Complaints have been cleared without any technician visiting and doing
the needed and promised rectification. The problem of high compressor
noise, less cooling, compressor remaining ON for nearly 40 – 45
minutes and OFF for just 5 – 10 minutes, resulting in heavy
electricity consumption, fridge walls staying hot all the time,
continues.
On 30/3/10 we lodged two complaints for which we were not given
number. On 31/3/10 the number given is 999857 with a promise to send
the technician tomorrow.
We were advised to call the ‘super tech service’ numbers however many
a time the person who attended the calls could not say when the
technician will visit nor did she got back to us. We have managed to contact your Godrej office contact person in Pune, Ms. Chaitrali .[This
name and number was given by your tel. support executive] She has been promising to send the person and clear the problem but no one ever has visited in last 20 days.
We have now exhausted our patience with unsatisfactory support and
service by Godrej.

Wg. Cdr. (Retd) RAVINDRA ANANT TASKAR

I have lodged complaint with M/s Godrej & Boyce , for the cheating they have done , on 13/04/2010 , but no response till date . Finally I had to pay Rs. 950/- to them . The copy of complaint being attached below .[protected] Hope , CONSUMER FORUM WOULD TAKE APPROPRIATE ACTIONS AGAINST THE COMPANY .

13.04.2010.
Head ---- Marketing
Godrej & Boyce Manufacturing Company Limited.
Pirojshanagar, Vikhroli,
Mumbai - 400079, INDIA.
Tel: +[protected] / 5959
Email: [protected]@godrej.com

Sub. : Godrej Refrigerator NOT WORKING FOR LAST 4 DAYS DUE TO COMPRESSOR PROBLEM .

Ref. COMPLAINT REGISTRATION NO. 244224 , dt. 10.04.2010 .

Dear Sir ,

I have bought one Godrej refrigerator ------- model GDA 19 E AXIS ------- of your company , on 05.08.2007 , at KOLKATA .

Now , as the same is not working due to some problems with the compressor , the compresspr needs to be REPLACED -------- and also the REFRIGERATOR IS UNDER WARRANTY FOR THE SAME MATTER .

But , as per your company's technician , they are charging Rs. 900/ from me , for the same , giving the reasons of servicing and transportation charges .

Now , I would like to know , whether any part of a machine could be replaced without the technician's visit and transportation of the part to be replaced[protected] WHEN THE SAID MATTER IS FULLY COVERED UNDER WARRANTY , as on date .

I hope , being at such a responsible position of an esteemed organisation , you would understand the MATTER , and accordingly look into the same , for your needful action .

Please note that , we have also recently purchased a large nos. of refrigerators from your company , for distribution to our valued dealers , at different locations , in East Region of the country .

WHEN SOMETHING IS UNDER WARRANTY ------- WHY SHOULD THE CUSTOMER PAY ANY AMOUNT FOR THE REPLACEMENT OF THE SAME ??????????????????

Though , one of your colleagues Mr. SAIKAT ---- at Kolkata --- Mob. no. [protected] , is trying to help me in the said matter .

Looking forward for your prompt and positive response in the matter pl.

Thanking you and with kind regards ,

PRADEEP HAMIRWASIA .

Mob. no. [protected] .

_____________________

Pradeep Hamirwasia
Sr. Manager - Marketing ( Head - Brand & Promotion - East ),
Ambuja Cements Limited ,
"Indicon Viva" , 4th Floor ,
53-A , Leela Roy Sarani ( Formerly Gariahat Road ),
Kolkata - 700019.
Ph. No.[protected] , 44033900 . Extn. - 411
Mob. No. [protected].
email : pradeep.[protected]@ambujacement.com
www.gujaratambuja.com
This e-mail is confidential and intended only for the use of the above named addressee. If you have received this e-mail in error, please delete it immediately and notify us by e-mail or telephone.

I purchased a Godrej Fridge around 3 years back and have also enrolled into a service contract with Godrej in November 2009. With a bulb lighting problem in the refrigerator I registered complaint in the toll free number [protected] on 7th April'2010. I recieved a Docket No. 242426 and was told the service man will arrive within the next day.Even after repeated reminders and two more fresh complaints registered , no service man had still reached to mend the problem.Today is 17th of April'2010.
We are extremely dissatisfied with the kind of service provided by the Godrej people nowadays, what is more surprising the bad service continues even after enrolling for the service contract!!!

i bought a godrej double door 304 litre eon series refreezerator on 15oct09.vegetabe tray glass cover cracked on its own within a month.As i was busy with some domestic affairs i contacted dealer by the end of november. The dealer lodged a complaint on behalf of me by 3rd dec.after 1 day an person from gordrej came and saw the things and instead of addressing the complaint he advised me to buy a stabilizer for rs 2000.He said that this refeezerator will not work properly without the satbilizer.As i was not informed about this fact
while making the puchase ,and didnot think that stabilzer needed ,so i refused to purchase the stabilizer and asked for the replacement of glass cover only.
the representative said he will come back next day to solve the problem.

till date no one came nor any one from godrej contacted me to know and resolve the problem.when contacted again to servise center they are telling me that i have toy for visit of representative and for the part to be replaced.
I used to think higly of godrej as brand .but i found the product and service and attitude.all gravely pathetic.

Dear Sir,
I have purchased a Godrej Refrigerator model No- 1982 EDGE Sl. no.[protected] on dated 18/05/2009 from M/s SHRAMANA G.B. Road, Gaya (Bihar) through cash memo no 237 at a price of Rs 10300/ - .
Unfortunately from the first day of its purchase, till date it did not work properly and put me in lots of trouble. As my father is a diabetic and I purchased this refrigerator as per the advice of our family doctor to put my father’s medicines into it. The detail of the break down of the said Refrigerator and return delivery from your authorized service centre is given here for your information:
Date of complai Complain No. Date of delivery Problem
18/06/2009 --- 22/06/2009 Compressor change
19/01/2010 868764 23/01/2010 Gas leak
06/02/2010 869223 17/02/2010 Thermostat problem
19/02/2010 ---- 22/02/2010 Gas leak
12/04/2010 871715 Till date in service centre Cooling Problem

Now, I have decided to not to receive back this said refrigerator repaired, whereas I would like to have one new refrigerator of same capacity, same model and of same price in lieu of this said break down refrigerator.
I would like to inform you that if I will not receive any response from your side in this concern within 3 days, I will carry this matter to consumer court at Gaya district.
One more thing I would like to put into your knowledge that the behavior of your sales partner M/s SHRAMANA is very rude with customers which may lead me like customer to not to purchase a valuable product from your like reputed company.
The Service engineer of your authorized service centre is also not good and punctual to attend complains and he is not up to the mark at his behavior with customers.
Always keep one thing in your mind that this matter is related to my father’s health. Lacking or overlooking this matter at your end with delay in delivering new one as per the requirement will may put you in trouble.
Please take care of all the above mentioned points and do the needful as soon as possible.
Rajiv Charan
S/o Shree S. N. Charan
L/237, Chanakyapuri, Gaya - 823001(Bihar)
# [protected]

my fridge godrej pentcool double door giving trouble since oct 2009, 2 times gas leaked n i had to get it refilled n pay the amount as well,
now again the fridge is non cooling, n despite repeated complaints no one from the company bothers even to attent the complaint, , i dont know where the company's SMART CARE is existing
vivek sharma
new delhi

I have purchase a Refrigerator Model no. GFE 25 BZ SHELL WINE (2E4VSW) from Asha & Co. Civil lines Allahabad vide Doc No. CLR/2008/02876 on dated 16/11/2008. With trust.

In this above reference I stated that the above said Refrigerator had not worked properly (like not proper cooling & not ice freezing etc) sinc its installation (dt 3rd april'2009). I had lodged many complaints (which details are given below) to customer care center. The servicemen/technicians repair it like 8 - 10 times but repeatedly same problem occurs. Now the I/c of godrej service center allahabad had collect said refrigerator to their service center (on dt. 16-Dec'2009). After checking & inspection they told me that this refrigerator is can not repaired because it has manufacturing defect. They send this report to I/c (Mr. Pramod) Regional Godrej Service Center lucknow for Replacement with new. In conversation on telephone m/o January'10 Mr. Pramod (I/c Of Regional Godrej Service Center lucknow) told me that they replaced it up to 15th feb'2010 but they could'nt it. After one week (22nd feb'2010) he said that he will distribute it within one week before holi festival[protected] then he repated same answer up to 15th march'2010. On 15th mar'2010 he (mr. Pramod) informed me on telephone that new refrigerator is send today by transport it will reached to you within three days. but I have not received it till today (31st march'2010). I asked him (mr. Pramod I/c Of Regional Godrej Service Center lucknow) several times on telphone but he didn't give any satisfactory answer about replacemet of my refrigerator. He give only one answer "I will do it shortely" all times.

I am facing to much problem without refrigerator in this summer season. there is four months had gone but no any action is taken by Godrej Customer care center or Godrej company for deleay.

The details of complaints:-

Sr. Call No. 758520 dated 07/04/2009
Sr. Call No. 759291 dated 10/04/2009
Sr. Call No. 779692 dated 29/06/2009
Sr. Call No. 788141 dated 08/08/2009
Sr. Call No. 806759 dated 07/11/2009
Sr. Call No. 807606 dated 12/11/2009
Sr. Call No. 813094 dated 13/12/2009
E-mail dt. 17/08/2009, dt 12/11/2009,dt. 13/11/2009 & dt 31/03/2010
lodged Several time On Line complaint.

A new Gordej Pentacool Refrigerator stopped functioning on 27 March 2010. It was not possib;le to lodge a complaint as the agency was observing holidays.
Now after complaint on 30 March 2010, the company requires 48 hours to organise service of an Engineer.
How ridiculous!!

if there is problem in ref. within a month what is your co. policy.
whether u replace

dear sir,
i have purchaced one fridge (model no GFE 240 P ZOP)FROM one o[censored]r dealer namely nandilath G mart from calicut in KERALA.AFTER that started all of my probems.5 days after delivery of the product we noticed laarge bulge in the door and the lock was not working properly.we informed the same to the dea ler and after so many calls and direct complaining to the state service centre door was replaced after 5 months
we purchased the product on[protected].we strongly believes that an old product they supplied. Because model no written in the fridge was not 240 P (?220 p-number was teared).also we realised that hinge lock was not belongs to this model.
again after 1 year we noticed that there was no cooling in the middle box and freezer.again we complained the same as complaint no.750889 and they came and told me that the thermo stat along with service charge has to be replaced.i paid about 930/- rs for the same.initially they told me that the warranty period was 5 years.recently after 1 year only we realised that the warranty was only for compressor.since we are using one o[censored]r product for last 15 years with out any complaints we trusted you.the service provided by ur agency was very much disapppointing.There is no voltage problem. this ,matter is going to be a shame to you and ur dealer,
so i request you to kindly look in to the matter and if otherwise we will be forced to go for a consumer redressal
dr jalal pm
calicut medical college,
near rahmaniyya school.
ph no-[protected],calicut (Dt),kerala state

We purchased a Godrej Freeze with valid bill and warranty card on[protected] at Nasirabad from a Godrej Authrized dealer.After a month Freeze started doing noise and when we complaint to dealer he said it happen with new freeze. Now after 6 month freeze is not in working condition, its Compressor is defected and Freezer is punctured. Freeze still in warranty period. We raised complaint at Godrej company also (complaint number 641769), but they are saying it can only happen due to negligent/ Intentional misuse so we need to bear the cost of maintenance. I could not understand why we will intentionally misuse even we dont have any kid at home also. Any way kid also can not reach till freezer.
The freeze was not proper from start and we are sure they have given us a defective freeze, because we already used a same godrej freeze till 14 year without any complaint. We are not new user and everyone is educated in our family. They are not accepting their mistake. I am applying here for proper compensation and maintenance cost of freeze. Please help me to resolve this issue.

Thanks,
Ajay

I purchased godrej referigerator double door in year 2004. on third day itself it ran out of gas, then we lodged complaint and gas was refiled. Godrej engineers made us to sign amc, till now we have must made some 100 complaints and every time engineers come and do something and go. in year 2008, again we signed amc contract and this they did not give us amc paper. but whenever we make a complaint they need amc paper and without amc paper they will not do any repairing. now we are in trouble, for last three months the refrigerator is dead. any solution.

I had purchased one pentacool Model 195S on 16-04-06 from Rohit Sales and Service, Balasore. From the day of installation, it is fixed, even not moved an inch from its installation position. But unfortunately since last week it is not cooling much. Ice is not being formed. I reported the problem and my registered service call no. 746814. The service centre( 01 Km from my house, same town/area) balasore attended it and advised for re-charging the Gas, as it seems to be leaked.

1. As I had not done anything, so the not cooling /leakage should be considered as manufacturing fault. And I should be considered for symathy and should be charged as less as possible.

2. As my Compressor warrent is stll there, my service charge should be considered.

3. As I am in the same town (1 km from your service point), Service should be provided at my home with no extra charges.

But the service centre charges in very crude manner Rs 1300 for gas refilling. Do you imagine?? Service charge 250 + 200 (twice) , Gas refill- 650 and spare 200/-.

Please help me.

Should I pay and how much to pay???????????

Dipak Patra, Balasore, Orissa

FROM 09/02/2010, MY GODREJ REFRIGERATOR IN NOT WORKING. PLEASE ARRANGE TO SEND A TECHNICIAN TO MY ADDRESS:
G.SRINIVASA REDDY,
H.NO: 25-40-87/1,
PLOT NO.14. STREET NO.4,
N.M.D.C. COLONY.
EAST ANAND BAGH,
MALKAJGIRI,
HYDERABAD- 500047.
CELL NO: [protected]

I have purchased Godrej Ref. 32DZ having chases no. 527503 on 8.02.09. The chases of the same was found crack/broken. On our complaint dated 16.01.10 vide no. 289106, a technician visited and on my request to replace the inner-body or refrigerator, I am told that an engineer will visit shortly to fix complaint. I am surprised to note that Godrej co. sent SMS stating your complaint has been completed without attending complaint. Upon my again lodging complaint at help line vide no. 289729 dt 18.01.10, I am again told that you can complaint wherever you like. It is not godrej fault. I am surprised, how a company such as Godrej is irresponsible. How is its product that cannot last even for a year? How godrej is giving warranty for five years? I request you to please interfere in the matter and get my fridge replaced.
-Satwant Kaur
15/129, Gita Colony, Delhi-31.

I had purchased Godrej Refrigerator in Aug 08 since than I m facing the same problem that the unit stop working , we make the complaint to godrej they send the service personal but every time they asked for money for rectification , unit is still under warranty
Its and kind request to you to look into the matter and asked them to replace the unit as the unit is defective.
regards
shyamoli goswami
sector 18/ 521 Indira Nagar
Lucknow -16
0522 [4002020]
[protected]

>Dear Sir,
>
>After read your reply, I felt very much shame on GODREJ COMPANY & on its Management .Now I again want to inform you that problem of cockroaches is from 6 to 10 months earlier but i can't judge myself that from where cockroaches getting ( It's chance to develop more & more insects in the body of FRIDGE to get some months), when i actually understand problem that its a GODREJ MANUFACTURING DEFECT then i compliant to your customer care in the month of november.
>
>The cabinet which is sent by u is not first quality cabinet ( we found that it's either B grade or poor quality cabinet because there is so many scratches inside the cabinet ) that's why we didn't accept the cabinet replacement.
>
You sent only Cabinet but there is same CROKROJ PROBLEM also in the DOOR of GODREJ FRIDGE.

>I am 100% absolutly sure that it is a GODREJ COMPANY MANUFACTURING DEFECT.
>
>So I again & again request you to replace my GODREJ MADE COCKROACHE MACHINE( FRIDGE) and try to avoid any LEGAL ACTION from myside (including Local Govt.Health Department, Consumer Court ,Newspapers & also in MEDIA ) & also avoid HEATH RELATED PROBLEM to me and my family.

>regards,
>
>Vinod Modi
>
>
>On Wed, 30 Dec 2009 11:03:24 +0530 wrote
>>Dear Mr Modi,
>>
>>We extremely regret for the inconvenience caused.
>>
>>As mentioned in your mail, it is very much clear that there is no COOLING
>>RELATED PROBLEM in your refrigerator. Problem which you are facing is of
>>insects (like cockroaches) which are getting collected inside it.
>>
>>As per the records purchase date of the refrigerator is 22/01/2009 and the
>>first complaint of insects problem from your side is only after 11months
>>i.e. in 13/11/2009 via complaint no 530054, hence it is very clear that the
>>unit had NO PROBLEM for almost a year and at this point if insects are found
>>inside the unit, we cannot say that there is defect in the refrigerator.
>>
>>To resolve your problem we as a special case would replace the CABINET IN
>>FREE OF COST basis and this has been earlier discussed with you, but when
>>our technician was there at your place with the cabinet you had NOT ALLOWED
>>him to do the job.
>>
>>Kindly requesting you to allow us to replace the cabinet and resolve the
>>problem.
>>
>>Awaiting your reply.
>>
>>Regards,
>>Vijay Bonagiri
>>Sr Executive
>>Appliance Service
>>Godrej & Boyce Mfg Co. Ltd
>>Mumbai Branch
>>
>>
>>We would like to inform that the
>>> -------- Original Message --------
>>> Subject: Mr. Vinod Modl, Bhiwandi, Mumbai, Refrigerator
>>> Resent-Date: Tue, 29 Dec 2009 19:42:49 +0530
>>> Resent-From: <[protected]@rediffmail.com>
>>> Date: 29 Dec 2009 14:06:34 -0000
>>> From: Vinod Modi <[protected]@rediffmail.com>
>>> To: <c>
>>> CC:
>>>
>>> Dear sir,
>>>
>>> I had purchased a Godrel Single Door Freez from Vasani Electronocs,
>>> Bhiwandi. I want to inform you that Freez that i had bought in not only
>>> a Godrej made Freez but it also a CROKREJ PRODUCTION MACHINE that
>>> manufactured by GODREJ COMPANY.
>>> I further want to inform you that i made complaint to customer care many
>>> times & twicely company service man visited my home.
>>> On the Ist complaint your service man cleanup more than 500 Hundred
>>> CROKREJ from My GODREJ FREZZE that why i m saying that it is not meerly
>>> a FREEZbut it a CROKROJ MACHINE MADE BY GODREJ COMPANY.
>>>
>>> Further i want to inform that my family may be suffer any HEALTH RELATED
>>> PROBLEM anytimedue to use of this CROKROJ MACHINE (Best quality
>>> FREEZ IN THE Language of GODREJ COMPANY) and for this Health related
>>> problem to me& my family if occur in future than GODREJ COMPANY &
>>> its management will be responsiblebecause icomplained so many time
>>> butGODREJ COMPANYnot yet ready for complete replacementofmy CROKROJ
>>> MODEL FREEZEmade byGODREJ COMPANY. I am giving you some earlier
>>> complain no for your ready reference. I st Complain No. 530054 Dated
>>> Nov.-2009 2 nd Complain No. 539474 Dated[protected]. 3rd Complain
>>> No. 543878 dated[protected].
>>>
>>> so,I requestto all of you to replace my GODREJ FREEZ as early as
>>> possible & behealpful me in this serious critical case.
>>>
>>> Thanks to all ofyou.
>>>
>>> VINOD MODI.
>>> Flat no. 603, Building No.A-10,
>>> Mansarovar,
>>> BHIWANDI.
>>> Mobile No. [protected]
>>>

Dear Sir/Madam,

With reference to the above mentioned subject, I would like to inform you that my Mother-in Law has purchased one Refrigerator from Godrej on 05/10/09 vide Application No. - 1182726, Salesman Code- 5162 by cash against byeback of her old Godrej Refrigerator.

With that purchase she has also received a BAJAJ MIXER GRINDER as GIFT.

Surprisingly when we received the consignment , we found the MRP printed on the box was Rs.14,930.00/- where as the Invoice value was Rs. 17920.00/- for the same consignment.(i.e. a difference of Rs. 2990.00)

After that when we contacted with the respective salesman of your company i.e. Mr.Rabi Sankar Ghosh,Code- 5162 (Totally arrogant and mis behaved person) , he first of all was not willing at all to meet us to explain the difference and then told us that the difference was due to a Combo offer given by Godrej where the Gift Item Price was also added with the Refregerator price.

This we feel total cheating from the company as your sales man never explained us that the GIFT????? price will be included along with the Refregerator price.


Thanking you.

Regards,
Debjit Chakraborty

It is strange that the reason I am writing here is not to complaint, but to compliment. I could not find any avenue on this website which allowed me to share my opinion if it was positive, hence I am choosing this.

I purchased a Godrej refrigerator almost 4 months back and started to face problem wrt to cooling within first few days only. I complained to the dealer, Vijay Sales, through whom I had bought this piece and the complaint was attended, albeit not resolved permanently.

As it was only a temporary fix, it occurred again and yet again a service personnel visited my house and attempted to resolve. However it re-occurred again and I decided not to waste my time with the dealer services any longer.

The third time that this happened, I decided to contact the Godrej HQ.

To my pleasant experience, one Mr. Salil Doshi who looks after all service related issues in the Mumbai city, along with a chief engineer from the plant visited my house within 1hour of the complaint and patiently heard my problem. The chief engineer performed a thorough check of the refrigerator and educated me on the root of the issue. He even reassured me that post a full check up, if indeed the problem was a manufacturing issue (which happens quite rarely), Godrej will replace the fridge.

The fridge was rectified to operate for the next one week and true to the Godrej promise, Mr. Doshi actually got me a new replacement fridge! This is not very ordinary in the electronics industry as i know many other people who have faced similar issues with other companies but have never got a replacement.

I also received a call post the replacement to check if indeed the fridge was working fine and I am glad to share that I have not faced any issues thereafter.

I would like to use this site to truly thank Mr. Salil Doshi, his chief engineer Mr. Vispi and the Godrej family for helping me form a positive image of Godrej and showing my loyalty to them in future.

I encourage the Godrej users to please contact the HQ directly and not go via any dealers should they face any problem and seek help. I am sure you will be happier that way. This is the idea behind sharing my personal experience on this site.

Thanks!

In last July my godrej refrigerator got problem as it's compressor came to be damaged in power fluctuation. After lodging complaint with the shop, a mechanic came after two months and changed compressor after taking his charges. i put on v-guard also so that further contingencies won't occur because of power fluctuation. But i experienced that there is no cooling to much extent. because of it i do not get use of the refrigerator.