Godrej Appliances Complaints & Reviews

Sir,
I am Vinod Kumar Gupta from Delhi. I have purchased a Godrej EON Frost Free Refrigerator double door GFE 32DZ on 03/06/2010 from Nayyar Electronics, Pitampura Delhi. Only within a span of 24 hours the refrigerator has gone out of order and the Godrej technician told that there is some device is not working and change that device after 2 days refrigerator gone out again and Godrej Technician told that they replace refrigerator and after replacement now after 45 days problem is same and now Godrej Technician told that that new replace refrigerator has compressor problem and its has to be changed or replaced.
It is very strange that such a big company is making so sub standard quality refrigerator that the unit becomes faulty within a few months and then they refuse to replace it. It is not sure that they will be giving a new compressor also. They may even give an used compressor as spare. This is sheer cheating and depriving the consumer of his rights.as the customer is suffering after spending Rs.20000/- for buying this sub standard quality product. Godrej people are equally reluctant in giving proper service. They are cheating and fooling people by selling sub standard products without proper quality check. The godrej Management should be answerable for this.
I want to Refund my Money from the company.....

Model: Godrej EON refrigerator
Date of Buy: 03/06/2010
Place: Nayyar Electronics, Pitampura, Delhi
Amount: 20,000/-

It is to my utmost despair and disbelief that a brand name as renowned and respected as Godrej has shown us, a customer family, such absolute disregard. In recent years, I have encountered many instances of brands, shop keepers, vendors, etc. relieve themselves of any notion of a responsibility with the customer, the moment he/she has signed on the dotted line. With companies such as Godrej, one just expects better, more - but the disillusion I have undergone has held me in good stead and strengthened me in my resolve to never to be a Godrej customer again. The Godrej washing machine which we bought less than 2 years ago has been errant in functioning and has often given us trouble. we have called the call centre and 2 before in the last 18 months have had 2 calls logged and repaired with an acceptable response time. However the problem has persisted. Withe the thris recurrence of the problem and a complaint being registered, the engineer visited our house in 3 days time. I explained the malfunction to him and he suggested that we replace one of the major parts of the machine to which I told him the other part of the problem. To which he responded saying 'You just told me some other problem'. I said 'Yes. This second is also a problem with it and both these problems have been consistently present since the last repair.' He responds (in Hindi of course) to somewhat this effect 'You can't keep changing your problem statement'. I asked him what he meant by that and that it was my duty to tell him all the issues I was facing with the machine so he could best give us a solution. To which he responds 'You are the customer. I don't have a choice but to tell you you are right. And he left with a promise to replace the part within 3 working days. I requested him to confirm with his office/superior/warehouse and he did and reconfirmed that in 3 days he would replace the part and then he would look into the other issue. This happened somtime in the month of July in the first week. We are today on the 9th of August. There has been no response from the company / from the engineer.

We have called a local electrician / engineer who has made the machine work (though it's not in the best condition anymore as too many people have touched it.

We have spent close to Rs. 5,000 in the last 5 repiars and I am wondering if it makes sense for us to continue using a product for which the maintenance cost is almost 45% of its original cost in less than 2 years of purchase.

I am sadly disillusioned and angry with a brand that did not care to fulfill its promise!

Loan account No.4050CD00033908. I had brought a Godrej Refrigerator from Kohinoor Dadar.Taken loan from Bajaj Finance of Rs.7,700/= EMI @Rs.1,100/= for 7 Months Started EMI from January 10 ended in July 10,but I received sms on my Mobile no.[protected] on 5th of August 10 EMI is going to come in my Bank of Rs.1,100/= When my loan is completed than why EMI will send in my Bank.

If I will not receive your answer on my E-mail ID niteen.[protected]@gmail.com then I will write for stop Payment to my Bank immediately,for which I will not held responsible.Please be noted.
Niteen Naik

I purchased a Godrej refrigerator on 20th June 2009,and it has one year warranty period.for some defects i register a complain on 1st June 2010 at Godrej customer care.But they did not attend my complaint.When I gave a second complaint on 22th June 2010,they told me that my 1st complaint is closed for not finding my proper address and the second complaint will be charged as it is out of warranty period.and they attend the second complaint on 29th June 2010 and charge 900 for service.After that i received a message from Godrej that my complaint is attended and service charge is nil.so why they didn't attend my first complaint and after taking 900 from me,why the message came as service charge is nil.i want my money back.

Godrej Smartcare sholud be renamed as GODREJ TROUBLECAE.

My complaint for Refrigerator lodged on 19.05.2010 is still not cleared even repeated complaints to their National Service Head Ravi Bhat has fallen on deaf ears I have already started the process to file case at Consumer Courts as well as Civil Courts for damages.

KC AGGRAWAL
[protected]
[protected]@rediff mail.com

MY NAME IS R.K.SINGH I REGISTERED THE COMPLAIN IN TOLL FREE NO [protected] ON 28.06.2010 COMPLAIN NO GIVEN TO ME IS 389173 AND MADE SEVERAL CALLS TO THAT TOLL FREE NO INSPITE OF VARIOUS CALLS NO TECHNICIAN VISITED. WHILE ASSURED IN EVERY CALL THAT VERY SOON TECHNICIAN WILL VISIT. IF THE COMPANY LIKE GODREJ GIVE THIS TYPE OF SERVICES WHO WILL BUY THE PRODUCTS OF THE COMPANY

I have purchase Godrej Refrigerator from SATYAM ELECTROVISION, THAKUR VILLAGE KANDIVALI (E). Mumbai 4000101

My Refrigerator Model No is GDE23S[protected]
Purchase Date is: 13 Feb 2010.
Delivered Date is: 15 Feb 2010.

When they delivered at that time SUPERSTORE was broken. I informed delivery boy. After used of around 45 Days we found that Vegetable & other eatable were not store for long time & they affected by Fungal.

Also when we defrosted at that time water leakage from "Chiller Tray"& that spoil all contains put below Chiller Tray.

So I put complain into your customer care on 21st April 2010. My complain No is 584800. After that your technician came to our place & he told that there is "Cooling problem"in our fridge & we need to change gas & he did it. Because I dont want stuck.

I call too many times to their office no.[protected] / 6796 1370. But most of the time phone is busy or they didnt pickup call.


I have no time from my regular working hours to do follow up with their mess up communication.
This indirectly harass me & this affected my professional work indirectly. This hamper my work also.

I want to replace this faulty/damage piece.

My Mobile No is: [protected]
My Email Address is: [protected]@GMAIL.COM

Within Warranty period we"re not getting PROPER SERVICE FROM GODREJ AND THEIR FRANCHISE .THEY ARE TRYING TO MISLEAD US AND WANT TO TAKE HUGE EXTRA MONEY APART FROM THE ACTUAL PRICE OF THE SPARES AVAILABLE IN THE MARKET.

THEY ARE NOT AT ALL CUSTOMER FRIENDLY.
WITHOUT SERVICING THEY WANT TO TAKE THE SERVICE CHARGE
Thanking you and awaiting cordial assistance
Regards
Prabir Kr. Chatterjee
Sonarpur Feeder Road( H C Sarani )
Kolkata - 700150

Godrej Refrigerator :

Bought in june 1999
200 Ltr capacity ( Double door)
World Series model
Complaint against cooling to service center - Godrej service centre representative told compressor damaged and changed with new compressor worth 4000/- on 27-05-10.
But from 28-05-10 onwards the problem was again raised (Not cooling properly)

Again complained on 28-05-10 : He came and changed timer, but problem not solved..
Again complained on 29-05-10 : No action has taken till date[protected]

Service centre: Talwar service centre,
134/2- Mahendra Bhattacharjee road,
Howrah
complaint job no: 2756

Request : Please take necessary action about my refrigerator and against to the irresponsible service centre..

Thanks

S.K.Dutta,
Mobile no: [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting

I have lodged a refrigerator complaint a month back with complaint # 897245.
complaint was in the name of Vandana mob# [protected]
ADD: B-17, KENDRIYA VIHAR,
SEC-51, NOIDA
PIN-201307

I am having a 10 year old double door frost free refrigerator .The problem was ' NO ICEING IN DEEP FREEZER COMPARTMENT.'
Some technician came from UNITED HOME CARE he changed the component BIO-METAL and charged Rs. 350.00 as visit charge plus Rs. 350.00 cost of biometal. but still ICEING was not there.

I again lodged the complaint # 898868 some technician came from same agency UNITED HOME CARE and filled the gas and charged Rs. 1000.00 bill # 590 dtd. 12/05/10 but problem was still there.

I again lodged the complaint # 899838 some technician came from same agency UNITED HOME CARE and re-filled the gas.

The problem is still persist. It is now almost over a month. I have paid in all Rs. 1700.00 but of NO use, ICEING problem is still there.

I have called no. of times at you call center no.[protected] spook with there TL Girish, Ankush. There Managers Mr. Batra and Mr. Naveen. but of no use. On top of it there record states that customer refuses to pay Rs.1000.00 as gas filling charges, which I have already paid.

On 22/05/10 SAT I gave them time to come to my house. no body came I was just kept on waiting whole day without stepping out of my house despite I had to go somewhere urgently, still no one came.

From the past 2 days I tried to speakk with UNITED HOME CARE ph#[protected], they are just giving false promises that someone is coming at our home for repair.

Plz. help me out ASAP.

Re: Three years Service Contracts Nos: [protected], [protected]
For 240Ltrs two door Frost Free Refrigerator & 5.5 Kg Fully Auto Washing Machine
Contracts from: 05/09/2007 to 04/09/2010
With reference to the above contracts had recently problems on both the appliances.
Washing Macine: Complaint reference Nos: 592642 dated[protected]
600191 dated[protected]
601669 dated[protected]
All above complainsts for leakage problems.
Refrigerator: Complaint No: 636671 dated 12/05/2010 for low cooling
Both the appliances last attended by Service Engineer Mr. Rais from Mansi Enterprises.
Regarding Washing Machine Mr. Rais advised that we should run the machine by keeping water level on medium as the Pressure level switch of old machines 10 years is no more available. This is really a very absurd advise. Now because of this problem we are unable to run the M/C with full load.
Regarding Refrigerator due to door alignment problem cooling was low. Here also Mr. Rais said the refrigerator door needs replacement but it is not available as the Refrigerator is 10 years old.. In both appliances he further advised that we should dispose off both Washing M/C and Refrigerator. As Refrigerator is a must, we had to dispose if off for just a throw away price and buy another from different manufacturer. I am very unhappy by the remarks of your Service Engineer and Service provided by Godrej, who are unable to honor the Service Contract terms. We were also ready to pay for spare parts which do not fall under free replacement as per the contract terms and conditions, but because of parts are not available we are force to dispose the appliances then why the contract was signed for three years for the old appliances and waste our money by entering contract for three years? I herewith demand to please refund my Service Contract money immediately as Godrej is unable to provide me Service as per the contract. For your information we have three Godrej Appliances: 1) 240Ltrs two door Frost Free Refrigerator
2) 5.5 Kg Fully Auto Washing Machine
3) 1.6 tons window AC.
But now have decided not to buy any Godrej appliances because of poor service and will also advice my friends to keep away from any Godrej products.
Ninad Junnarkar
Email: [protected]@yahoo.com

I have twice complain of my fridge as not functioning properly. Half of the cooling is not functional.The thermostat is also not functioning.The Sujana enterprise took two complain and gave the complain numbers 661797 and 674671 but no result. we have a two years service contract with Sujana vide receipy no.26081 dated 27-2-10 and paid 1427-00 which is the authorised service centre for Godrej,therefore immediately direct the service centre personnel to come and do the needful.
j.farooqui advocate

I bought a DD Refrigerator from Great Eastern Appliances on 23 April 2010 .The refrigerator was delivered after 2-3 days.they told a person will visit our residence to demonstrate the appliances in a day.No one came to our place and when we call the Service centre number,either it comes busy 23 hours or luckily if you are connected then they say they have forwarded the request to Service Department and they will take care of it.On 1st May i wrote a mail to Samrtcare mail id but have not received any response.on 2nd may i tried continuously on the centre tele no. On 3rd May i m writing this comment that till evening noone has came and i talked to Mumbai Office and the same story they are telling and even there telephones line are busy.

Such a pathetic and disgusting response from a Brand is unimaginable.

Still if Godrej Guys read this article,Send someone to take care of my hard earned money.Boys i have spent my hard earned money to cool my stuffs not to mail and call you guys.

Jaago Grahak Jaago aur Company walon ko bhi neend se jagao.

31 March 2010
To, Smart Care
Godrej
Dear Sir / Madam,
I have purchased a Godrej 410 Ltr. Fridge in 2006 and have done a
service contract for 4 years from 27 Aug 2007. The contract
application number is 1070596.
For last 2 – 3 months the cooling was not sufficient. {In winter
months and with temp. control on MAX}.
On 4/3/10 we complained for ‘no cooling’ A technician visited and
tried some adjustments but it did not work and on 08/3/10 the
compressor was changed. Even then the cooling problem was not
rectified and the technician promised to visit after two days. In the
mean while we were informed through SMS that the complaint has been
cleared.
We then lodged complaint again on 10/3/10 [No. 99184] A technician
visited the next day and promised to visit again to change the
thermostat. He never came. Instead on 13/3/10 the fridge was taken to
service centre for rectification. The fridge was brought back on
15/3/10 with high compressor noise and no cooling. Again we were
informed through SMS that the complaint has been cleared.
We then lodged complaint again on 17/3/10 [No. 993785] A technician
visited and said that compressor needs to be changed to ‘power cool’
and then if needed he will change the thermostat. He will do the
needful. It did not happen. Again we were informed through SMS that
the complaint has been cleared.
There after we lodged complaints repeatedly. [No. 993785, No.997453]
And every time telephone support executive promised to send the
technician on the same day.
Complaints have been cleared without any technician visiting and doing
the needed and promised rectification. The problem of high compressor
noise, less cooling, compressor remaining ON for nearly 40 – 45
minutes and OFF for just 5 – 10 minutes, resulting in heavy
electricity consumption, fridge walls staying hot all the time,
continues.
On 30/3/10 we lodged two complaints for which we were not given
number. On 31/3/10 the number given is 999857 with a promise to send
the technician tomorrow.
We were advised to call the ‘super tech service’ numbers however many
a time the person who attended the calls could not say when the
technician will visit nor did she got back to us. We have managed to contact your Godrej office contact person in Pune, Ms. Chaitrali .[This
name and number was given by your tel. support executive] She has been promising to send the person and clear the problem but no one ever has visited in last 20 days.
We have now exhausted our patience with unsatisfactory support and
service by Godrej.

Wg. Cdr. (Retd) RAVINDRA ANANT TASKAR

I have lodged complaint with M/s Godrej & Boyce , for the cheating they have done , on 13/04/2010 , but no response till date . Finally I had to pay Rs. 950/- to them . The copy of complaint being attached below .[protected] Hope , CONSUMER FORUM WOULD TAKE APPROPRIATE ACTIONS AGAINST THE COMPANY .

13.04.2010.
Head ---- Marketing
Godrej & Boyce Manufacturing Company Limited.
Pirojshanagar, Vikhroli,
Mumbai - 400079, INDIA.
Tel: +[protected] / 5959
Email: [protected]@godrej.com

Sub. : Godrej Refrigerator NOT WORKING FOR LAST 4 DAYS DUE TO COMPRESSOR PROBLEM .

Ref. COMPLAINT REGISTRATION NO. 244224 , dt. 10.04.2010 .

Dear Sir ,

I have bought one Godrej refrigerator ------- model GDA 19 E AXIS ------- of your company , on 05.08.2007 , at KOLKATA .

Now , as the same is not working due to some problems with the compressor , the compresspr needs to be REPLACED -------- and also the REFRIGERATOR IS UNDER WARRANTY FOR THE SAME MATTER .

But , as per your company's technician , they are charging Rs. 900/ from me , for the same , giving the reasons of servicing and transportation charges .

Now , I would like to know , whether any part of a machine could be replaced without the technician's visit and transportation of the part to be replaced[protected] WHEN THE SAID MATTER IS FULLY COVERED UNDER WARRANTY , as on date .

I hope , being at such a responsible position of an esteemed organisation , you would understand the MATTER , and accordingly look into the same , for your needful action .

Please note that , we have also recently purchased a large nos. of refrigerators from your company , for distribution to our valued dealers , at different locations , in East Region of the country .

WHEN SOMETHING IS UNDER WARRANTY ------- WHY SHOULD THE CUSTOMER PAY ANY AMOUNT FOR THE REPLACEMENT OF THE SAME ??????????????????

Though , one of your colleagues Mr. SAIKAT ---- at Kolkata --- Mob. no. [protected] , is trying to help me in the said matter .

Looking forward for your prompt and positive response in the matter pl.

Thanking you and with kind regards ,

PRADEEP HAMIRWASIA .

Mob. no. [protected] .

_____________________

Pradeep Hamirwasia
Sr. Manager - Marketing ( Head - Brand & Promotion - East ),
Ambuja Cements Limited ,
"Indicon Viva" , 4th Floor ,
53-A , Leela Roy Sarani ( Formerly Gariahat Road ),
Kolkata - 700019.
Ph. No.[protected] , 44033900 . Extn. - 411
Mob. No. [protected].
email : pradeep.[protected]@ambujacement.com
www.gujaratambuja.com
This e-mail is confidential and intended only for the use of the above named addressee. If you have received this e-mail in error, please delete it immediately and notify us by e-mail or telephone.

I purchased a Godrej Fridge around 3 years back and have also enrolled into a service contract with Godrej in November 2009. With a bulb lighting problem in the refrigerator I registered complaint in the toll free number [protected] on 7th April'2010. I recieved a Docket No. 242426 and was told the service man will arrive within the next day.Even after repeated reminders and two more fresh complaints registered , no service man had still reached to mend the problem.Today is 17th of April'2010.
We are extremely dissatisfied with the kind of service provided by the Godrej people nowadays, what is more surprising the bad service continues even after enrolling for the service contract!!!

i bought a godrej double door 304 litre eon series refreezerator on 15oct09.vegetabe tray glass cover cracked on its own within a month.As i was busy with some domestic affairs i contacted dealer by the end of november. The dealer lodged a complaint on behalf of me by 3rd dec.after 1 day an person from gordrej came and saw the things and instead of addressing the complaint he advised me to buy a stabilizer for rs 2000.He said that this refeezerator will not work properly without the satbilizer.As i was not informed about this fact
while making the puchase ,and didnot think that stabilzer needed ,so i refused to purchase the stabilizer and asked for the replacement of glass cover only.
the representative said he will come back next day to solve the problem.

till date no one came nor any one from godrej contacted me to know and resolve the problem.when contacted again to servise center they are telling me that i have toy for visit of representative and for the part to be replaced.
I used to think higly of godrej as brand .but i found the product and service and attitude.all gravely pathetic.

Dear Sir,
I have purchased a Godrej Refrigerator model No- 1982 EDGE Sl. no.[protected] on dated 18/05/2009 from M/s SHRAMANA G.B. Road, Gaya (Bihar) through cash memo no 237 at a price of Rs 10300/ - .
Unfortunately from the first day of its purchase, till date it did not work properly and put me in lots of trouble. As my father is a diabetic and I purchased this refrigerator as per the advice of our family doctor to put my father’s medicines into it. The detail of the break down of the said Refrigerator and return delivery from your authorized service centre is given here for your information:
Date of complai Complain No. Date of delivery Problem
18/06/2009 --- 22/06/2009 Compressor change
19/01/2010 868764 23/01/2010 Gas leak
06/02/2010 869223 17/02/2010 Thermostat problem
19/02/2010 ---- 22/02/2010 Gas leak
12/04/2010 871715 Till date in service centre Cooling Problem

Now, I have decided to not to receive back this said refrigerator repaired, whereas I would like to have one new refrigerator of same capacity, same model and of same price in lieu of this said break down refrigerator.
I would like to inform you that if I will not receive any response from your side in this concern within 3 days, I will carry this matter to consumer court at Gaya district.
One more thing I would like to put into your knowledge that the behavior of your sales partner M/s SHRAMANA is very rude with customers which may lead me like customer to not to purchase a valuable product from your like reputed company.
The Service engineer of your authorized service centre is also not good and punctual to attend complains and he is not up to the mark at his behavior with customers.
Always keep one thing in your mind that this matter is related to my father’s health. Lacking or overlooking this matter at your end with delay in delivering new one as per the requirement will may put you in trouble.
Please take care of all the above mentioned points and do the needful as soon as possible.
Rajiv Charan
S/o Shree S. N. Charan
L/237, Chanakyapuri, Gaya - 823001(Bihar)
# [protected]

my fridge godrej pentcool double door giving trouble since oct 2009, 2 times gas leaked n i had to get it refilled n pay the amount as well,
now again the fridge is non cooling, n despite repeated complaints no one from the company bothers even to attent the complaint, , i dont know where the company's SMART CARE is existing
vivek sharma
new delhi

I have purchase a Refrigerator Model no. GFE 25 BZ SHELL WINE (2E4VSW) from Asha & Co. Civil lines Allahabad vide Doc No. CLR/2008/02876 on dated 16/11/2008. With trust.

In this above reference I stated that the above said Refrigerator had not worked properly (like not proper cooling & not ice freezing etc) sinc its installation (dt 3rd april'2009). I had lodged many complaints (which details are given below) to customer care center. The servicemen/technicians repair it like 8 - 10 times but repeatedly same problem occurs. Now the I/c of godrej service center allahabad had collect said refrigerator to their service center (on dt. 16-Dec'2009). After checking & inspection they told me that this refrigerator is can not repaired because it has manufacturing defect. They send this report to I/c (Mr. Pramod) Regional Godrej Service Center lucknow for Replacement with new. In conversation on telephone m/o January'10 Mr. Pramod (I/c Of Regional Godrej Service Center lucknow) told me that they replaced it up to 15th feb'2010 but they could'nt it. After one week (22nd feb'2010) he said that he will distribute it within one week before holi festival[protected] then he repated same answer up to 15th march'2010. On 15th mar'2010 he (mr. Pramod) informed me on telephone that new refrigerator is send today by transport it will reached to you within three days. but I have not received it till today (31st march'2010). I asked him (mr. Pramod I/c Of Regional Godrej Service Center lucknow) several times on telphone but he didn't give any satisfactory answer about replacemet of my refrigerator. He give only one answer "I will do it shortely" all times.

I am facing to much problem without refrigerator in this summer season. there is four months had gone but no any action is taken by Godrej Customer care center or Godrej company for deleay.

The details of complaints:-

Sr. Call No. 758520 dated 07/04/2009
Sr. Call No. 759291 dated 10/04/2009
Sr. Call No. 779692 dated 29/06/2009
Sr. Call No. 788141 dated 08/08/2009
Sr. Call No. 806759 dated 07/11/2009
Sr. Call No. 807606 dated 12/11/2009
Sr. Call No. 813094 dated 13/12/2009
E-mail dt. 17/08/2009, dt 12/11/2009,dt. 13/11/2009 & dt 31/03/2010
lodged Several time On Line complaint.