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Godrej Appliances Complaints & Reviews

www.godrejappliances.com

2.4

Updated: Apr 30, 2026

Complaints 1478

Resolved

683

Unresolved

795

Good! Godrej Appliances values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Godrej Appliances step up their efforts to fully resolve all complaints 👍

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Godrej Appliances reviews & complaints page 68

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Address: East Delhi, Delhi

1stcomplant No.507735 dt.19/1/2011,2ndcomplant no. 111990 dt.17/02/2011,3rdcomplant no.238396 dt23/08/2011 &Talk to Mr. Vabhav replaced our refrigerator and i will pay difference Modal NO.GFE 36 DY WINE RED Pay RS. 4500.00 DT.[protected] but not replaced till date complant karne per every time new parson name &new tel.no. provide kera tia jata hai.koi bhi satoshjank jawab nhi dia jata hai.
Mahesh Khanna
11/237,3rd floor
Geeta Colony Delhi -31
#[protected]&[protected]
E Mail:[protected]@gmail.com

Aug 13, 2020

Complaint marked as Resolved

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Address: Gujarat

godrej co. na employe rupesh bhai krishna services ni tarafdari kare chhe. krishna services na rajubhai pehla 250rs. mangta hata have 450rs mange chhe mayur electronics na anupbhai gane tem jawab aape chhe complain karyane 2 mahina thai gaya mane turant email thru jawab aapvama aave

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Godrej Appliances Customer Care

from Pune, Maharashtra

Oct 16, 2012

Verified Support

Dear kalpeshshah,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

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Address: Chennai, Tamil Nadu

the complaint lodged on 2nd instant is yet to be attended in spite of repeated remainders of a senior citizen atleast twice a day.the complaint number, the mechanic attended,the names of the call centre persons who promised rectification within 48 hours is on hand.the spoiled vegetables,batter,curd,milk and running to the milk shop every cold morning-the loss is mentally and monitarily is immesurable.the fridge is on AMC till october 2013.kindly arrange to get my AMC amount refunded if they cannot set it right.copy sent to [protected]@godrej.com

Aug 13, 2020

Complaint marked as Resolved

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H

HARSH MANDELIA

from Chennai, Tamil Nadu

I have been facing problem in godrej refrigerator ever since i purchased it in 2004.
Recently there was a problem in cooling. There was no cooling. I lodged complaint in May'09 and the compalint no. is 619332. The technician visited on 11.6.09 and said that some parts will be replaced. He replaced the same and total amount was Rs. 1650.00 under receipt no. 2483 and 2484 of authorised service centre Sugam services, jaipur. Within 24 hours the same problem happened. we called almost daily to the service centre and they keep on saying we are sending technician. Then in July'09 the technician again visited and told that we should take the refrigerator to their service centre as the fault will be solved there only. They are not ready to explain that for what parts they have charged Rs. 1650.00 and the refrigerator still not in working condition.

M

Mohd Asghar Nawaz

from Gurgaon, Haryana

I am facing problem in Godrej Refrigerator since I purchased it on 03.07.09. After so many phone calls to the dealer (Next Retail Shop. Lajpat Nagar II) I got the complain No 205509. There is very less or little cooling, recently there was a complain of No cooling or non cooling. The complain locked for less cooling.
1st Time technician visited he doesn’t do anything and left the home without giving any satisfactory answer.
2nd time on 01.08.09, he told me that there is a fan problem in your freezer I don’t have fan now I will come tomorrow and change the fan.
3nd time on 03.08.09 he came but there is power cut that time so he just take my father signature and left home.
4th time visit some another technician visited and he told me that fan is working fine but there is a problem in relay and may be in timer I don’t have these things now I will change it on next visit.

What is this if after 3-4 visit Godrej Technician are not able to resolve the problem of cooling in New Refrigerator then they must change the Refrigerator instead of replacing the part or repair the Refrigerator.

P

pankaj chowhan

from Mumbai, Maharashtra

I have purchased my 165 ltr. refrigrator in 1990 and it is in good working condition.I want to change inside Rubber gasket I request you to inform me the address from where i will get original gasket
of godraj .

Hope you will do the needful.

Regards,
Pankaj

M

mir amjed ali naqvi

from Hyderabad, Telangana

no cooling

S

sanjay kumar

from New Delhi, Delhi

freezer cooling is insufficient and no cooling in refrigerator compartment.

S

sanjay kumar

from New Delhi, Delhi

We bought the fridge in 2005 and tken amc for 4yrs.model no is GFP 280x double door. Every summer problem comes with cooling .Now its not working at all. your call center no delhi zone is not reachable.kindly send competent engineer.

sanjay kr
[protected]
[protected]

J

JAI MAA DURGA ELECTRONICS

from Delhi, Delhi

jai maa durga electronics 15/10-11 trilokpuri [protected]

G

g.s ramkumar

from Mumbai, Maharashtra

Feb 13, 2011

sir we purchase godrej coldgold infinitive fridge before 4years at krishnagiri tere is no cooling at vegetable tray we complaint to the customer care they changed the compressor before 6months till there is again in that please come and solve the problem as soon as possible

K

kalpanadevarajan

from Mumbai, Maharashtra

Mar 7, 2011

Sir

We bought the refrigerator of your godrej product on 15/10/2009, not even 2 years completed,
it had not given cooling for the past one week. My father always used to tell buy only godrej product
but Iam dissatisfactory about your refregirator.

Thanks

K

kamleshkhamitkar

from Mumbai, Maharashtra

Apr 8, 2011

sir,i have purchased a refrigarator on 18/04/2010. but problem is that within 1 year,there is problem of gas.& this problem occures not only 1 time but 5 times in a year.& the issue is no one is ready to take a responsibility of a problem.i m really get frusted......i rally need help......my contact no is [protected].

Godrej Appliances Customer Care

from Pune, Maharashtra

Dec 15, 2011

Verified Support

Dear Meena,

We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now. We are now online to take all your feedback into consideration.

We have got your contact details. Our Customer Care will contact you shortly and resolve the matter.

Sorry about the inconvenience.

If any more Queries kindly contact us at [protected]@godrej.com or call us on[protected].

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

Godrej Appliances Customer Care

from Pune, Maharashtra

Jan 13, 2012

Verified Support

Dear Meena,

We apologize for the delay occurred but we are unable to track your complaint as certain data hasn’t been mentioned. Please share the following details with us for our Customer Care to get in touch with you:

Kindly send across your Name, Email ID, Contact number, Consumer Complaint and City on the below given email address.

If any more Queries kindly contact us at [protected]@godrej.com or call us on[protected].

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

N

nagesh.thangellamudi

from Surat, Gujarat

Jun 10, 2012

Dear Sir,

We bought the refrigerator of your godrej Refregirator on 03/05/2008, The model no.is GDE19B2SF and Unit S.R.no.[protected]. It is 4 years completed, Its a first problem.
it had not given cooling for the past Five Days . My father always used to tell buy only godrej product.My family also giving godrej product preferable and my friends also preferable.So Please solved my problem and take action as early as possible.
My Details as follows us:
Thangellamudi Nagesh, S/oT.RangaRao, D.no.55-2-22/1, Ramalayam Street, Old VenkojiPalem, Visakhapatnam-530021
Ph.no.[protected]

Godrej Appliances Customer Care

from Pune, Maharashtra

Oct 9, 2012

Verified Support

Dear Kamlesh Khamitkar,

Your complaint has been closed as on May

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

Godrej Appliances Customer Care

from Pune, Maharashtra

Oct 16, 2012

Verified Support

Dear Meena,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

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Address: Thane, Maharashtra

To: The Managing Director
Godrej & Boyce Manufacturing Co.Ltd, Okhla Showroom, Godrej Bhavan, Mathura Road,
New Delhi-110065
Subject: Godrej India (Godrej Referigerator complaint): Our fridge is neither making Ice nor giving cooling resulting spoiling of vegetables and food items kept inside.
Dear Sir/ Madam,
This is in reference to the non cooling of my refrigerator duly corrected in Oct'2011 by replacing one part but again, after a month, cooling problem started which is communicated to their Customer complain number [protected] on 25.11.11.
Such frequent non functioning is reflecting usage of poor standard materials in your product/ non skilled technician who are replacing one part to correct the problem & again after a month complaining about another parts non functioning & thus tarnishing the company reputation & harassing the customer.
Therefore, kindly look into the matter & oblige in getting this corrected.
Thanking you in anticipation of rapid response,
Yours faithfully,
Mrs. Malti Singh([protected], [protected]@gmail.com),
E-7/ 803, Runwal Estate, Thane (W).

Aug 13, 2020

Complaint marked as Resolved

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I

indiagrv

from Mumbai, Maharashtra

Nov 26, 2011

Dear Sir/ Madam,

This is in reference to the non cooling of my refrigerator purchased in 2008 & duly corrected in Oct'2011 but again after a month, cooling problem started which is communicated to their Customer complain number [protected] on 25.11.11 but not attended as yet.
Therefore, kindly look into the matter & oblige in getting this corrected.

Thanking you in anticipation of rapid response,
Yours faithfully,
Mrs. Malti Singh ([protected]),
E-7/ 803, Runwal Estate, Thane (W).

I

indiagrv

from Mumbai, Maharashtra

Nov 26, 2011

Very Disappointing resulting un acceptable company product.

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Address: Hyderabad, Andhra Pradesh

On 5-5-2009 I paid rs.2316/- towards 2year service contract for maintenance of the refrigerator with godrej smart care. During the contract period nobody attended for maintainance .Again on[protected] the said company sales representative Mr. Siva(cell no:[protected]) assured good service and put Vinod(BDM) on the line and assured my grievance of maintenance will be taken care provided if the same is renewed for another period of two years. Basing up on the assurance given by them I paid rs.2032/- on[protected] renewing the contract for another period of two years. After payment I requested so many times to Mr. Siva to take care of the maintainace as promised but till today nobody has turned up . In the light of the above I request you to refund the amount paid by me as I lost confidence on such a reputated organization.

Contract particulars
Name: P.VykuntaRao
Address: flat no:106,Krishna apartments,yellareddyguda,ameerpet,Hyderabad.
Renewed application no:1383457 dated:28/08/2011(POT from 18/08/2011-17/08/2013)
Paid details: Axis bank cheque number: 007681 for rs.2032/-.
Salesmen code: 775454

Earlier payment particulars:
Cheque no: 098467 dated: 05/05/2009 for rs.2316/- Andhra bank saifabad
Contract period from 05/05/2009-04/05/201

Aug 13, 2020

Complaint marked as Resolved

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Godrej Appliances Customer Care

from Pune, Maharashtra

Oct 25, 2011

Verified Support

Dear P.VykuntaRao,

We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now. We are now online to take all your feedback into consideration.

We are unable to track your complaint as certain data hasn’t been mentioned. Please share the following details with us for our Customer Care to get in touch with you:

Kindly send across your Name, Email ID, Contact number, Consumer Complaint and City on the below given email address.

If any more Queries kindly contact us at [protected]@godrej.com or call us on[protected].

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

Godrej Appliances Customer Care

from Pune, Maharashtra

Oct 16, 2012

Verified Support

Dear P.VykuntaRao,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

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Address: Uttar Pradesh

the refr5igerator of godrej was bought on 1 august 2011 under the name of sandhya sharma it is not att all working and has stopped cooling at all

Aug 13, 2020

Complaint marked as Resolved

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Godrej Appliances Customer Care

from Pune, Maharashtra

Oct 7, 2011

Verified Support

Dear Sandhya,

We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now. We are now online to take all your feedback into consideration.

We are unable to track your complaint as certain data hasn’t been mentioned. Please share the following details with us for our Customer Care to get in touch with you:

Kindly send across your Name, Email ID, Contact number, Consumer Complaint and City on the below given email address.

If any more Queries kindly contact us at [protected]@godrej.com or call us on[protected].

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

Godrej Appliances Customer Care

from Pune, Maharashtra

Oct 16, 2012

Verified Support

Dear Sandhya,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

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Address: Ajmer, Rajasthan

WE PURCHASE GODREJ REF 220 LT FROM MARUTI ELECRONICS, AJMER ON[protected] AND FOUND THAT THE REF. DOOR AND SOME OTHER PROB. LIKE DOORLOCK,WATERLEAKAGE.& COOLING IS NOT DONE WE LODGEDCOMPLAINT TO GODREJ TOLL FREE NO AND OUR COMP NO IS 651380 DATE 7.7.2011.RIGERATOR

TILL DATE OUR COMPLAINT IS NOT BEEN SOLVED AND THE LOCAL DEALER AND SERVICE ENGG. IS NOT RESPONDING PROPERLY

WE REQUEST YOU TO PLEASE REPLACE OUR THIS DEFECTIVE REFERERIGERATOR URGENTLY

THANKS
O P JANGID
MOB [protected]
[protected]
DATE[protected]

Aug 13, 2020

Complaint marked as Resolved

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Godrej Appliances Customer Care

from Pune, Maharashtra

Mar 7, 2012

Verified Support

Dear Jangid,

Hope your complaint has been resolved by our Godrej team

If any more Queries kindly contact us at [protected]@godrej.com or call us on[protected].

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

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Address: Bangalore, Karnataka

I purchased one Godrej Refrigerator on 7th January 2011 from M/s Aditya Agency, Malleshpalya main road, New Thippasandra post, Bangalore 75. Since the very begining the refrigerator is giving problem and it stops automatically. For the past one week it is completely down. I am contacting M/s Aditya Agency continuously and they are telling a lie every day that engineer would be send tomorrow. Even today I called up 4 times since morning and I was told that engineer would attend today at around 2.30pm. When he didnot attend, I called up again and was told the same story that engineer would come tomorrow. When I insisted that the engineer be sent today itself and not to repeat the story everyday, they just hang up the phone. I want the company to replace the refrigerator since it is under 1 year warranty and I want a refrigerator from GODREJ that works. Secondly I want GODREJ company to take action against Aditya Agency for harrassing the customer and lying to them continuously.

Aug 13, 2020

Complaint marked as Resolved

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N

naglaxmi

from Hyderabad, Telangana

Jan 2, 2011

Godrej Refrigerator — outlet water is not working

the outletwater or drain water which would be seen back are not noticed
the water is flowing inside from the vegetablebasket place &unusual sound
pls view my mail &help us as earlier as possible

R

R J Vaishnav

from Rajkot, Gujarat

Sep 21, 2011

Dear Sir,
My Refrizerator Model No. GDA 26E S[censored]nit Sr. No.[protected] purchase on dt. 15.12.2007 from M/s Mahalaxmi Electronics, Maliwada Road, Junagadh. But on the very next month the Freez started creating number of problems and I had already informed on phone as well as orally to lyour dealer. My Service Call No. is 812217. When ever the mechanic visit my house, I have to pay Rs. 180/- as the visiting fee, but you should understand that the product you have sold is totally defective and what your dealer has told is not there. It is as under :

1) The above model was anti-corrosive for 10 years and on the next year, it started corroding. Then the painter from your company took the door and repainted but immediately after six months, the whole door and other steal parts get corroded. Pl. get me the above things corrected.

2) The defrost system does not work properly and the defrost water does not pass through outlets, but it is accumulated back of the Freez over Compressor and ultimately it is overflown over the electric terminals and creates short circuit problems thereby electric shock accidants. Moreover, as soon as we press the derost button, after one hour the continous flow of drops inside the Refrizerator over all milkcan, other matterials, vegetables and the whole Refrizerator becomes full of water. So every time at the time of Defrost, we have to pull the Refrizerator forward and remove the Tray from the compressor to exhaust it.
Now I am fed with the service, visiting charges and all the times your mechanics make experiments and never turn up for further problems. I have seen that your Company has changed three Service Centres in Junagadh city. It is therefore desired that first of all the Refrizerator Door should not get corroded during the guarantee period. Secondly, the drops of water should not fall inside the Freez after defrost. Pl do not teach me any working methodology to use the Refrizerator as I had the same Refrizerator in my house for 23 years without any problem like this. It is requested for the last time to send your Engineer and find out the solution of water dropping inside the Freez and replace me the Door as it has totally corroded during the anti corrosive period of 10 years, failling in which I have to approach Hon. Court for compensation and mental stress. A line of reply and quick service is relquested. My Cell No. [protected] Email : [protected]@yahoo.com

(RUSHIKESH J VAISHNAV)
JUNAGADH

Dear Sir,
My Refrizerator Model No. GDA 26E S[censored]nit Sr. No.[protected] purchase on dt. 15.12.2007 from M/s Mahalaxmi Electronics, Maliwada Road, Junagadh. But on the very next month the Freez started creating number of problems and I had already informed on phone as well as orally to lyour dealer. My Service Call No. is 812217. When ever the mechanic visit my house, I have to pay Rs. 180/- as the visiting fee, but you should understand that the product you have sold is totally defective and what your dealer has told is not there. It is as under :

1) The above model was anti-corrosive for 10 years and on the next year, it started corroding. Then the painter from your company took the door and repainted but immediately after six months, the whole door and other steal parts get corroded. Pl. get me the above things corrected.

2) The defrost system does not work properly and the defrost water does not pass through outlets, but it is accumulated back of the Freez over Compressor and ultimately it is overflown over the electric terminals and creates short circuit problems thereby electric shock accidants. Moreover, as soon as we press the derost button, after one hour the continous flow of drops inside the Refrizerator over all milkcan, other matterials, vegetables and the whole Refrizerator becomes full of water. So every time at the time of Defrost, we have to pull the Refrizerator forward and remove the Tray from the compressor to exhaust it.
Now I am fed with the service, visiting charges and all the times your mechanics make experiments and never turn up for further problems. I have seen that your Company has changed three Service Centres in Junagadh city. It is therefore desired that first of all the Refrizerator Door should not get corroded during the guarantee period. Secondly, the drops of water should not fall inside the Freez after defrost. Pl do not teach me any working methodology to use the Refrizerator as I had the same Refrizerator in my house for 23 years without any problem like this. It is requested for the last time to send your Engineer and find out the solution of water dropping inside the Freez and replace me the Door as it has totally corroded during the anti corrosive period of 10 years, failling in which I have to approach Hon. Court for compensation and mental stress. A line of reply and quick service is relquested. My Cell No. [protected] Email : [protected]@yahoo.com

(RUSHIKESH J VAISHNAV)
JUNAGADH

R

raybiru

from Pune, Maharashtra

Sep 21, 2011

Thanks a lot to Mr Sharma and his team, and Godrej as a whole.

The compressor was found faulty and it was replaced.
I am happy that the machine is working now.

Sincerely hope that "Aditya Agency" should know, that they cannot misguide customer by hide-and-seek manner.

With regards,
Birupaksha Ray

Godrej Appliances Customer Care

from Pune, Maharashtra

Oct 16, 2012

Verified Support

Dear Ray Biru,

Your complaint has been closed as on October

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

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Address: South West Delhi, Delhi

I purchased godrej refrigerator 27/06/2004, model RF02132/auto fresh. Our problems started almost within 01month...with complaint low cooling, with poor after sale service of the company,had to resort to complaints direto thier mumbai corporate office,finaly
with change of electric parts etc...it started work not trouble free.than they offered AMC from 25/4/2006 to 24/04/2010 after payment of Rs.1486/-,but that too no help,with constant follow up etc...trouble every alternate month.After expiry,they refused for renewal of AMC,on complaint to Mumbai HQ,they called to inform that no more AMC for this particular Model.I fail to understand,if they cannot repair fully,why company like GODREJ is making such faulty machines which they donot understand the technology?
After that still our problem goes on every 2/3 months..it remains out of order for 3/4 days averege,just waiting for thier man/machenic to come and repairs.pay money every time.I hereby request to warn public in General to avoid Godgrej refrigerator now,it is no more the old Godrej Fridge,which use to run in household for genrations.It appears that greed-technology has taken over GODREJ-FAMILY from the FAME & NAME technology. Still today i am in follow up of my complaint since Fri/sat last...I was told Today the TECHNICIAN is busy in OFFICE-Meeting.
SO THIS IS GODREJ WAY OF SERVICE.

Aug 13, 2020

Complaint marked as Resolved

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S

shanti devi

from Chennai, Tamil Nadu

godrel/ refrigerator — machine is not working

refrigerator is not working may be compressor is faulty . so please resolve my problem ASAP.i am waiting for your reactive action.
Thankyou.

Godrej Appliances Customer Care

from Pune, Maharashtra

Oct 16, 2012

Verified Support

Dear chandankarakoti,

Your complaint has been closed as on October

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

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Address: South Delhi, Delhi

I have purchased Godrej Refrigerator on 10.05.2006, from Deep Gift Corner,techina vide invoice no.4988/dt:10.05.2006,

The Model No. is GDC 180 (grey)

Pls send your technical person and do the refiling in my refrigerator.

If any doubt pls contact me as under signed.

Thanks & Regards
Sapan Kumar Giri
D-737, Phase-II, J J Colony, Madanpur Khadar, New Delhi -110076,
Cell: [protected]
E-mail: [protected]@gmail.com

Aug 13, 2020

Complaint marked as Resolved

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Godrej Appliances Customer Care

from Pune, Maharashtra

Oct 15, 2012

Verified Support

Dear Sapan Kumar Giri,

Your complaint has been closed as on September 2012

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

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Address: Mumbai City, Maharashtra

complaint No.301458 pending since 1st july, 2011, technicians are failed to repair the brand new godrej refrigerator.

Aug 13, 2020

Complaint marked as Resolved

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V

vinodfon

from Noida, Uttar Pradesh

Godrej Refrigerator — Not working since a long time.

Hi,
I purchase one Godrej refrigerator on March 2008. But it is not getting cool. I complained several times about same issue But they just resolve the issue for few days. At the time of purchase, they gave me warrantee of Godrej refrigerator till 5 years. But today I am facing the problem and i called Godrej refrigerator customer care. They said we charging for Rs. 2000/- for gas refiling + visiting charges. I don't understand meaning of warrantee. If i have to pay for everything, what is use of warrantee?

I will highly appreciate you, if you can resolve the issue ASAP. because i am suffering a lot. Please suggest me for the same. waiting for your positive response.

Thanks and Regards.
Vinod Kumar Sharma.

V

vinodfon

from Noida, Uttar Pradesh

Hi,
I purchase one Godrej refrigerator on March 2008. But it is not getting cool. I complained several times about same issue But they just resolve the issue for few days. At the time of purchase, they gave me warrantee of Godrej refrigerator till 5 years. But today I am facing the problem and i called Godrej refrigerator customer care. They said we charging for Rs. 2000/- for gas refiling + visiting charges. I don't understand meaning of warrantee. If i have to pay for everything, what is use of warrantee?

I will highly appreciate you, if you can resolve the issue ASAP. because i am suffering a lot. Please suggest me for the same. waiting for your positive response.

Thanks and Regards.
Vinod Kumar Sharma.

Godrej Appliances Customer Care

from Pune, Maharashtra

Oct 16, 2012

Verified Support

Dear RANNALDAS,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

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Address: Khordha, Odisha

We had bought a Godrej Pentacool fridge in 2006. They had given a rust-free warranty for 10 years. But hardly after a year or two, we could notice rust on the bottom of the door. We rang up the company many times but they would keep asking us to call a different number and kept on playing passing-the-parcel game.

A month back, we could finally get some response from the company. But they are now saying that they don't have the model anymore and so cannot replace the door.

Is this expected from a reputable company like Godrej? When they have given a warranty of 10 years, should they not do something about it.

We are thoroughly frustrated with the company and would never recommend anyone to buy a fridge from them.

Sameer Hota
[protected]

Complaint Number - 545814
Date: 7.6.2011

Aug 13, 2020

Complaint marked as Resolved

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S

Sameer Hota

from Bhubaneshwar, Odisha

Aug 4, 2011

I had posted this complaint long back and had thought that writing in this forum will help me to get justice. But there has been no follow up till date. What is the use of this forum if there is no use in posting here. The authorities should at least have the interest to do something about it or try to talk with us to find out if they can do something.

Shame on Godrej! Is this how you manage your customers and give service?

I am left with no option but to go to the consumer courts to get justice.

Sameer Hota

S

Sameer Hota

from Bhubaneshwar, Odisha

Sep 2, 2011

The response of Godrej Appliance Team is completely False.

They have not even contacted me till date even over Phone.

Dear citizens, beaware of this false statement made by the Godrej Team.

My problem has not been resolved till date.

Sameer Hota

Godrej Appliances Customer Care

from Pune, Maharashtra

Oct 16, 2012

Verified Support

Dear Sameer,

Your complaint has been closed as on September

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

A

Ajay Kumar rawani

from Guwahati, Assam

Feb 26, 2021

I purchased godreg pentacool refrigerator on 25th May 2012...but now there is rust at door ...how to I complaint against it there is 10 year rust free warranty...
Ajay Kumar
Dumra
Baghmara
Dhanbad
Jharkhand
Mo. No.-[protected]

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Address: East Delhi, Delhi

As I found that there was no cooling in my fridge on july 4,2011, I complained on Godrej no.[protected](Complaint no.205353). On july 5, 2011 a technician visited my home, repaired and charged Rs. 350.00 for service and Rs. 600.00 for a part, Timer. On the following days, the problem retained, I again called up the same number on consecutive days again my complaint was registered with no 208603. Again another technician visited on July 9,2011 but without providing any remedy, he told to visit again.
Since then we are waiting. On July 10,11,12,and 13 I called up the numbers [protected] and [protected] four to five times every day. Every time they promised to treat my complaint as "URGENT" as send the senior technician as soon as possible. Despite paying RS. 950.00 for the repair of my fridge, I am be-fooled, cheated by the company. Waiting is endless. It is getting difficult to carry on without functional fridge in such a humid and rotting hot season. Meanwhile all my food stuff has been spoiled. Who will pay for it ?

Aug 13, 2020

Complaint marked as Resolved

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N

N Suvasini

from Hyderabad, Telangana

Godrej/Refrigerator — Negligent service of technicians

Complaint No.: 688619 dt.21.6.10; 690596 dt.26.6.10; 692960 dt.2.7.10; 695235 dt.10.7.10 & 696825. I have already made complaints on this site earlier. I wonder whether complaints are taken seriously or it is just waste of time for consumers. I hope Godrej keeps up to its title or 'Smartcare.

N

N Suvasini

from Hyderabad, Telangana

The company is totally not bothered about inconveniences caused to lay persons like me. Complaints are not attended and I am subject to harassment.

Godrej Appliances Customer Care

from Pune, Maharashtra

Oct 12, 2012

Verified Support

Dear SDT,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

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Address: Pauri Garhwal, Uttarakhand

complaint no 830135
Ravindra S. Bist
Padampur Sukhroo Gharat Road. Near Gur Ram Rai Public School. Kotdwara 246149
mobile no. [protected]
Compressor damage. Not replaced

Aug 13, 2020

Complaint marked as Resolved

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Godrej Appliances Customer Care

from Pune, Maharashtra

Oct 12, 2012

Verified Support

Dear ravi bist,

Your complaint has been closed as on August

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

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Address: Solapur, Maharashtra

we have purchased Godrej refrigerator from aurangabad. the Refrigerator started giving problems in functioning in month of april . complaint was given at toll free no of godrej .after giving continues complaint godrej service station provided delayed service .but that service of godrej was temporary service .only to complete the warranty period . again the complaint was given on 13 june2011 having complaint no 919185.no action was taken .and sms was rec showing that complaint was solved .the service station did not even called us and dirctly send an sms that problem was solved. again complaint was registered with toll free no of godrej .but till date no cognizances was taken . now a there is no other option left but to nock the doors of consumer forum

Aug 13, 2020

Complaint marked as Resolved

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Godrej Appliances Customer Care

from Pune, Maharashtra

Oct 12, 2012

Verified Support

Dear ranjit shedgea,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

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Address: Nagpur, Maharashtra

Dear sir,

Extremely sorry to inform you from godrej refrigerator customer care very poor responsibility towards customer

Since i have purchases

Godrej fridge gfe 29 dz / g. Black
Sr no 60009
On date – 15/10/2009
Bill no – 4092
Dm no – inst-4882

Godrej eon
Frost free refrigerators
I-fresh series
Double door

Complaint registered since 15 days pass
Today one of machine has attended
It has been not repaired / not serviced

While opening inside freezer inside rear cover / panel has been damaged / broken while attending

Till it is eight evening not return back for servicing, he has left job in-between and inform he will come for repair at 7 pm today

He will replace the component for which we have to pay the amount

Please note my complaint for unserviceable of
Godrej fridge gfe 29 dz / g. Black
And make serviceable as soon as possible

Please register my complaint for service

Regards

Sanjay bhandarkar
Address –
Plot no 73, popular housing society
In front wadi naka no – 10
Amravati road., wadi
Nagpur – 440023
Tele –[protected]

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Godrej Appliances Customer Care

from Pune, Maharashtra

Oct 12, 2012

Verified Support

Dear Sanjay Bhandarkar,

Your complaint has been closed as on July

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

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Address: Morigaon, Assam

Dear Sir,
I bought a Godrej make Eon Series Refrigerator (GFE 26 DY SF) from an authorised dealer of Godrej M/S S N Bannerjee & Sons in the town of Jagiroad, Assam, on 25.04.2008. The product has a warranty of ten years for its body. However, the doors of thje refrigerator has started corroding after about one year of purchase. Same was conveyed to the dealer to no avail. After lodging of a complaint in your forum, the manufacturer has sent only one of the two doors, which is yet to be fitted in the refrigerator. However, the other rusted door (that of the deep freezer compartment) is yet to be replaced by the manufacturer.
Hence, you are requested to take appropriate measure for redressal.
- Kalpajit Das,
Qtr. No. C-9/4, Kagajnagar,
Nagaon Paper Mill, Jagiroad,
Assam, PIN-782413,
e-mail: [protected]@rediffmail.com,
cell: +[protected]

Aug 13, 2020

Complaint marked as Resolved

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N

Nicholas Lopes

from Mumbai, Maharashtra

Refrigerator — Door & Body Rusting

Dear Sir,

I bought my refrigerator 3 1/2 years back. Some front part of the door & body starting rusting.

Your service man for Sky Enterprises (Mira Road) written the complaint . He told me he will revert within Two to Three days . Person who checked is Mr Imran Khan.

Please revert as soon as possible.

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Address: Gandhinagar, Gujarat

Dear Sir,

I have purchased one godrej referigerator on 26th April, 2011 from Vijay Sales, Ahmedabad. I have lodged a complaint on 16.06.2011 for problem of defrosting. I have been told that technician will visit within two or three days. But nobody has come. I have called again on 19.06.2011, then same answer has received. After many requests, our problem has not sort out. I want to say that I have purchased godrej producs due to reputation, belief and good service. I was also dealer of godrej refrigerator in Hodal (Distt. Faridabad) of Haryana state. Our firm name was OM AUTOMOBILES, OLD G.T. ROAD, HODAL-121106. I think that company is loosing his reputation.

Aug 13, 2020

Complaint marked as Resolved

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Godrej Appliances Customer Care

from Pune, Maharashtra

Oct 12, 2012

Verified Support

Dear Vipin Agrawal,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

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Address: Gurdaspur, Punjab

Dear Sir

I am Vimal dogra, mobile no.[protected].,[protected] have double door refrigrator of Godrej. There was problem of cooling in the refrigrator so I lodged a complaint at customer care center toll free no.[protected]. the complaint no. is 933918 on dated 10/6/2011.They forward it to Bhatti electronics Batala.I was surprised that they have closed the complaint by giving reason that mobile no. is not valid, the same no. which i was using for last 4 years. I again lodged a complaint no.934946. this time a technician Surinder singh visit the site and refused that I have not seen this model and unable to repair, He also asked he will found the drawing then he will able to trace out the problem and leave the site by saying he will come in 2 days.After came back to batala ,closed the complaint.I talk to surinder singh, he refused to repair the fridge.I was surprised that if technician of godrej are not able to rapair who else will able to repair it. I again talk to owner of Bhatti eleectronics that please send another technician to repair the fridge but of all vain. I again lodged the complaint on 16/6/11 no. 935620. This time owner of Bhatti electronics refused to repair by saying that the your refrigrator is not in warranty period, we will not check it and go any where else to repair it. If this kind of things happen then who will purchase the godrej products. I have very bad experience with godrej . Now I decided if this kind of dealing should be done then why should I buy godrej products, there are so many companies who are giving full satisfaction to customers.

Aug 13, 2020

Complaint marked as Resolved

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Godrej Appliances Customer Care

from Pune, Maharashtra

Oct 12, 2012

Verified Support

Dear Vimal Dogra,

Your complaint has been closed as on July

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

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Address: Buldhana, Maharashtra

I purchased Godrej refrigerator-fridgr on dated May2006 Model no. GDP195 P ZOP SRNO: J[protected]C67,from CHOPRA SELS, Buldhana. The Refrigerator is giving some problem. My fridge has stopped working & cooling since 3days back.I want to get it repaired Please arrange to send one mechanic to check up the problem and rectify it immediately. I am trying over phone ([protected][protected][protected]) but getting no response. Please do the needful.
My contact number is [protected]
Address is
R. D. Jadhav,
Solanke Layout,
Near Ramrksha English School,
Buldhana,Dist Buldhana,
Maharashtra,india.

Aug 13, 2020

Complaint marked as Resolved

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G

G.RAJESH SHAH

from Chennai, Tamil Nadu

Dec 12, 2011

I have purchased godrej AXIS COOL on[protected].at chennai. From last seven days friedge is not working i have given more than 4 times complaint at consumer complaint no [protected]. still no body is attending complaint.
service part is verry bad which spoils reputation of brand name.

my contact no [protected]
RAJESH SHAH
CHENNAI

Godrej Appliances Customer Care

from Pune, Maharashtra

Oct 12, 2012

Verified Support

Dear R. D. Jadhav,

Your complaint has been closed as on July

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

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