Godrej Appliances Complaints & Reviews

Godrej/Refrigerator — Negligent service of technicians

Complaint No.: 688619 dt.21.6.10; 690596 dt.26.6.10; 692960 dt.2.7.10; 695235 dt.10.7.10 & 696825. I have already made complaints on this site earlier. I wonder whether complaints are taken seriously or it is just waste of time for consumers. I hope Godrej keeps up to its title or 'Smartcare.

The company is totally not bothered about inconveniences caused to lay persons like me. Complaints are not attended and I am subject to harassment.

Dear SDT,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Dear ravi bist,

Your complaint has been closed as on August

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Dear ranjit shedgea,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Dear Sanjay Bhandarkar,

Your complaint has been closed as on July

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Refrigerator — Door & Body Rusting

Dear Sir,

I bought my refrigerator 3 1/2 years back. Some front part of the door & body starting rusting.

Your service man for Sky Enterprises (Mira Road) written the complaint . He told me he will revert within Two to Three days . Person who checked is Mr Imran Khan.

Please revert as soon as possible.

Dear Vipin Agrawal,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Dear Vimal Dogra,

Your complaint has been closed as on July

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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I have purchased godrej AXIS COOL on[protected].at chennai. From last seven days friedge is not working i have given more than 4 times complaint at consumer complaint no [protected]. still no body is attending complaint.
service part is verry bad which spoils reputation of brand name.

my contact no [protected]
RAJESH SHAH
CHENNAI

Dear R. D. Jadhav,

Your complaint has been closed as on July

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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d/sir i have purchased godrej refrigerator in last five years. There many problems before last one month. Compressor is not working properly. Freezer is not getting cool. model of our godrej fridge is penta cool GD 19. Please take action on this matter.

my address,
a.vijayalakshmi,
11/24, dhasavathara sannathi road,
north gate.
srirangam.
trichy.620006.
tamilnadu.

Dear Mrinal Kumar Choudhury,

Your complaint has been closed as on July

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Godrej Refrigerator — Water leakage

Hi,

Kindly note that after your service man attended the Fridge, it is giving lot of problem. Please send a experienced person, because our warranty period is getting over,

Hope you will understand the problem and will send a right person


G Saraswathy
23771759

My refrigerator is under amc. Presently i have a complaint of water leakage from the fridge. Also, after the earlier repairs elec bills have gone much high. Pl attend at the earliest.

We are facing problem in new refrigerator

Mob no [protected]

Add - N12B First Floor Back Side,
Abul Fazal Enclave, Okhla
New Delhi 110025

Solution required

Water leakage
We are facing this water leakage problem in my refrigerator from the eight months,and also logged many (Seven) complaints regarding this but still we had no solution, Latest complaint no - 958006 dated 22/07/2011, request you to kindly help to close it on urgent bases....


Regards,
Shivashankar Dugani.

Dear N Suvasin,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Dear Shivashankar Dugani,

Your complaint has been closed as on September 2012

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Dear Sir
We have purchased a Refrigerator from your dealer at Ludhiana (Punjab) last month. But this gives the problem against cooling. We approch the dealer for this, but he said that you contact to the company. By this type of poor responce we face lot of trouble. You are requested to take up this compaint on priority basis.
Thanks

The refrigerator has shut down and is not working since the past 3 days. We have been trying to lodge a complaint on the phone but in vain. The phone lines are either busy or there is no one attending it. Our refrigerator has been discharging an oil-like substance and is failing to perform its normal functions. No cooling in the refrigerator nor in the freezer is noticed. Do help us on the issue and kindly send a your designated person for servicing.

We also have a "Godrej Smart Care" Contract which has a telephone no. on it. That line is never attended by anyone. Our contract is from[protected] to[protected] years service contract).

Kindly look into this matter as soon as possible and on priority basis.

my godrej refrigerator is not working properly. kindly depute your service Engineer. Refregerator is under warranty

The refigerator of my hose is not working. It is Pentacool, 200 lit. My address is Suresh Kumar Pillai, 6/ 790, Vikas Nagar, Sector -6, Lucknow

my fridge is not working for the last one month every time technician comes from godrej charges heavily and again same cooling problem
i am repenting why i bought a godrej product poor customer support no proper support

i am ajit from ghaziabad ph [protected]
my fridge is not cooling at all every time tech from godrej will come chane items and charge heavily but again same thing . no cooling

my fridge death

My refrigerator is also not working since four days, but I am not able to complain due to non availability of service station number in pune.

WE PURCHASED 210 L PENTACOOL REFRIGRATOR FROM KANSAL ELECTRONICS MEERUT DATEDM ON 28/1/05 NOW REFRIGRATOR COMPRESSOR IS NOT WORKING OUR MECHANICS TOLD US THAT COMPRESSOR IS DAMAGED . AS .DEALER GIVE US 5 YEAR GUARANTEE ON COMPRESSOR SO KINDLY CHANGE IT AS SOON AS POSSIBLE AT OUR FOLLOWING ADDRE

A.K GUPTA
BHRAMPURI FAFRANA ROAD
MODINAGAR
[protected]

Dear Sir
We have purchased a Refrigerator from your dealer at Ahmednagar (Maharashtra) last Year . But this gives the problem against cooling. We approch the dealer for this, but he said that you contact to the company. By this type of poor responce we face lot of trouble. You are requested to take up this compaint on priority basis.
Thanks

Dear sir
we have puchased a refrigerator from your dealer at Panipat (Haryana) 6 months back. But it is not working proparly. we approch to the dealer for this many time, but no responce from his side. our complaint no. is 945198. you are requested to take necessary step on highlighted problem.

Thanku

We own A 260 ltr double door frost free refrigerator. We have been having a problem of non-cooling and the complaint was. regd on the 18/07/2009. Complaint no. given to us was 453263. I am sorry to state that despite several phone calls the complaint remains unattended till now.
Empty promises and innumerable apologies were made at the customer care centre by the various executives .

This has been the most frustrating experience I have had in the 25 years that we have owned a Godrej refrigerator. I feel sorry that in this era of competition, a complaint is attended only after 4-5 days. I do not think this will go well with the customers . Hoping that the service will improve atleast to retain the image of the Company.

Refrigerator not working since 8/8/09. I visited twice to the Local Godrej complaint centre but yet they did not came. I reminded them through many times but not bothered.

I purchased a Godrej refrigerator on 14 Aug 09 by an agent from M/s.Godrej Ltd. The agent conveyanced us for exchange offer. My previous refrigerator was quite well and cooling. But in spite of this I purchased your refrigerator. A refrigerator was sent at our residence which is not in fuctional state. I tried my best that any body will come from your customer service/centre or agent. Nobody is picking phone. The agent has taken money and run away. and a non-functional refrigerator has given us and our good conditioned refrigerator has been taken by your esteemed company. I tried my best to attend the complaint but nobody is attending complaint. It is a new refrigerator and not worked for a single second.

MY GODREJ REFRIGRIGETOR NOT WORKING.MY NO [protected]

Godrej — REFRIGERATOR IS NOT WORKING PROPERLY

Dear Sir / Madam
I purchased my Godrej Refrirator in Auguest 14th 2009. It is not working properly ( inside light is not working and effect of cooling also the problem). My Ph no:[protected].
Can you please consider this and respond as early as possible.

Thanks
Kiran Kumar

Dear Sir/Madam,
My refrigerator stopped working on 14-05-10. My complaint no is 638145. The technician who attended the job on 14th evenning told me there is some gas leak so we have to recharge the gas and this will be done on 17th afternoon. Since I was travelling to Gandhidham the same day I provided the service centre my brother's contact number. He was contacted on 20th and the technician who attened the call told him that the compressor is faulty and will have to be replaced. My brother told him to call him before they come to replace the compressor but they did not call him till I returned from Gandhidham on 26th. When I called the service centre they told me your brother did not call us. Anyway they promised to come the next day. Next day they called and said sorry we do not have spare compressor and we will receive tomorrow so will attend to you tomorrow. The technician came late in the evenning on 28th and replaced the compressor. He also replaced a relay for which he charged me also.( He used an old relay and claimed to be new, it was not in any package and from the condition even a blind man can see it is used relay). On 30th morning I woke up to see that the fridge is not working. I called the call centre and lodged a new complaint no. 649307. I also called the service centre and they promised to send me technician the same day. The technician was the same who had attened my call the first time. He replaed the fuse and started the fridge. He blew up my stabilizer fuse and the fridge fuse. He told me the compressor has to be replaced. I showed him the relay which was replaced earlier and he agreed it was an old relay. I have today called the call centre and they have promised to take fast action. Can anybody imagine a senior citizen living alone at present servive without a fridge in Mumbai for almost three weeks. Is this the kind of service provided to a person who has four years service contract? Is it because I have signed the contract this kind of service is provided? The compressor is still under warranty. Please please explain to me is this Godrej service?

Godrej Refrigerator double door 260 ltr — coolining stopped

Dear Sir/Madam,

Two month back I returned to my home, There ocassoinal problem of cooling. so I called a local mechanic ,and got cooling fan replaced. Its due to nonavilability of cotact of Local service centre.Again few ds back it has stopped cooling and kept on watch by the same mechanic.Now I think he hasant any clue about the problem.Hence you are requestested to info local service centre/Mr Raj pal Godrej dealer to get it repaired.
My address :-

Col RP Dimri
B-30 AWHO Colony Rakshapuram
Meerut. 250001

email ID- [protected]@yahoo.com
mob-[protected]

Refrigerator is old but performance was satisfactory upto JUNE, 2010.
Now there is some.Can you advice your local office to help me by visiting
and repairing my refrigerator.
RKP SINGH
101, SHIVAM HERITAGE APPARTMENT
ASHIANA ROAD, JAGRITI NAGAR
PATNA-800014
MOBILE NO.-[protected]

Godrej Refrigerator — Godrej Refrigerator is not working

my Godrej Refrigerator is not working plz send to youur engineer my add is - badri house banglo no 49 new colony pratapgarh pin - 230001 mo no - [protected] / [protected] my email id - love.[protected]@gmail.com

Godrej Refrigerator Complaints - Godrej Refrigerator is not working
Godrej Refrigerator
Location:263152 gadarpur uddham singh nager uttrakhand india Godrej Refrigerator is not working my Godrej Refrigerator is not working plz send to youur engineer my add is vill. alakhdavi post. premnager gadarpur uddham singh nager 263152 mo n [protected] [protected] m email id [protected]@gmail.com

My refrigerator GODREJ 263 litres model number GFE 28 A serial number 000628 was brought on 3.3.2008 from MELODY HOUSE TELIBAGH LUCKNOW , It has got a warranty of 5 years . It stopped cooling on 5.06.2012 and we lodged the complaint on the same day. Our customer complaint number is 788967. The technitian visited on 8.06.2012 after our repeated phone calls and he kept delaying his visit and not recieving our call. The technitian name was Mr. Raj kumar of Lucknow godrej service centre whose mobile number is [protected] . He charged a visisting fee of 350/- and said there is a gas leak which will be replaced on 11.6.2012. But it is causing serious inconvenience to us in these hot summer days. On cross checking with our private refrigerator technitian we came to know that the compressor is not working. When it wa communicated to the techniian Mr. Raj kumar he said it is wrong and whatever has to be done will be done on monday. Such a delay and false information refarding fault of refrigerator is not desirable from such a company as GODREJ. Please improve your customer care service and take immediate action against such UNTRAINED TECHNICIAN as Mr. RAJ KUMAR of lucknow WHO IS CAUSING HARRASMENT TO THE CUSTOMERS.

DR AFZAL AZIM( COMPLAINT NUMBER 788967) LUCKNOW, U.P

Dear FARAH ARSHAD,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Dear Sarwan Agarwal,

Your complaint has been closed as on May

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Refrigerator — Cooling & Door Noise

I Had purchase Whirpool(30-Elite) Mastermind series on last year. before compliting whole year on last 27th October 2008 we face problem of Cooling in refrigrator only upper door got cool not in big door. So i just wait for 2 days and then i register my complain to Dealer(NEXT ELECTRICAL RETAIL CHAIN, NAVSARI, GUJRAT) on 30th October in wriiten format in their register.

When i Purchase it was informed us k any complaint once register will b solved in 24 hour. Even 2day on 5th November no one came to my house.

On 3rd November when i visit again Navsari they told k it will done in 24 hour. Navsari 15 km. away from my home.

inbetween this time i have 2 made no. of call 2 them navsari[protected] as well as your customer centre Surat[protected] and my complaint no. is 554.

On 4th November no one came to my house, i surprised..

On 5th November i again went to Navsari in NEXT, i was really surpeised tht they people dont know the status of my complaint. at that time they again informed me that Enginner is on the way to visit your house. And Unfortunately that information was given by your customer centre.

i wait till 5 pm in the evening and again i caled and ask the reply was same from both side k Engineer will come. After hour i got anger and i caled surat again and told that Lady about complaint on mail to upper management then she gave me the no. of Valsad Service Centre[protected]
When i caled Valsad that people said we will come tomorrow means 6th November.

My question is on what basis this people are harres us and spoil our time and mind that they will on the way.

i hope tomorrow this people come and give us permenant solution.

Another intresting thin why this NEXT ELECTRIC PEOPLE not able to find tht Valsad contac and prompt answer.

I was really disappointed by Whirpool Refrigerator performance & worst service.

because when i purchase new at that time in couple of days i have to caled Engineer for Door Alaram not working but they people are unable to solve that problem even today.

So i hope this time from your strong support i will get permenant solution and not in 6 days instead of 24 hour. so i can purchase WHIRPOOL brand in future also & recommend other

And please establish co-ordination between Dealer and Company also so Customer did not Suffer.

Complint no. 554


Shantilal B. Patel
[protected]

Dear Kavita Jagdish Godbole,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Smart — ANNUAL MAINTENANCE SERVICE

Sir,
I have made annual maintainance service for 3 years from last year as ur product is not functioning i have reported so many times to the aqua squard for the area HIG369, Kalinga vihar, patrapada, Khandagiri, BBSR. As the product PCB is not functioning they are delaying by which we suffer to take water evereyday.This problem is also happened earlier and they took our aquaguard and kept with them about 20 days .now also same problem going on they are not responding at-all.So plz take care for quick action by which we will be not suffering to drink pure water from ur valuable product .
my phone no. is [protected].
Thank you

Even after 2 reminders no communication from any godrej people.
Very bad for a good old company like godrej
Matter most urgent

From :
Jitendra K Shah
B/103, Rajshree Towers,
Chandan Farn Road,
Jodhpur Gam, Satellite,
Ahmedabad-380015
Mobile No > : [protected]

06.06.2011

To,
Godrej & Boyce Mfg. Co. Ltd.
Appliance Division,
4th Floor, APM Shopping Mall, Opp IOCL Petrol Pump, Shyamla-Karnavati 100 FT Road, Satellite. Ahmedabad 380015.



Dear Sir,

Reg. : Complain for not providing Annual Maintenance Contract .

It really pains me to bring this fact to your knowledge which should not have been crept up at all for such a giant and ethic oriented company like yours.

First of all let me tell you very frankly the fact that I am the loyal customer of Godrej product as far as Refrigerator is concerned. Right from the year 1982, I started my career, I purchased the Refrigerator of Godrej make and since than I have been purchasing and using only Godrej make Refrigerator.
I purchased the last Godrej make Refrigerator on 17.08.2004. The make of Godrej make Refrigerator is PENTACOOL 260 LTS NO FROST. After completion of one year ‘s guarantee, I entered int o the Five Years’ AMC contract from 04.12.2005 to 03.12.2009. Your local office refused to undertake AMC saying that the company has taken decision for not providing AMC for this product. I am finding this decision quite ridiculous . You are ready to provide repairing services on making payment of repairing charges but not ready to provide AMC. I am unable to digest the logic and rationale for not providing AMC for the products manufactured by your company.
I believe, you will appreciate this difficulty and help me to solve my problem by providing AMC by charging reasonable charges .
In case, I don’t receive the satisfactory answer to my problem, I shall be constrained to report this fact on the blog and will prefer to lodge an official complain through CERC, Ahmedabad . I am confident that you will not take this as threatening but take it in right spirit so as to maintain the ethic of your company.

Can I expect the satisfactory answer to my issue in reasonable time ?

Dear Jitendra K Shah,

Your complaint has been closed as on July

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Dear sushil,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Godrej Refrigerator — To change the drover

We would like to change drover of our refrejrator, but the delar was not intrested and he was not anytype of response about our complaint. So, I will request you please take some action against him and help us.
Thanks & Regards,
Mayur Mavadiya
+91-[protected]
+91-[protected]

We had bought Godrej edge refrigerator on 18/11/14and with in it's warranty period, compressor of the refrigerator got damaged.request you get this replaced at the earliest or provide us with the alternate solution as it is very inconvenient for us to manage without refrigerator.

Dear swapnilkamble,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Dear Mehul Parmar,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Dear Anand,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Dear Sunilmali,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Godrej Refrigerator — low cooling

low cooling of pentacool make fiz. Ice is not being formed in deep friz.kindly depute service technician

it is the problem of compressor, this the main problem in all godrej refrigiator...
call the engineer

Dear koolsat,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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