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Godrej Appliances Complaints & Reviews

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Updated: Dec 17, 2025
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Godrej Appliances reviews & complaints page 68

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V
vykuntarao_999
from Eluru, Andhra Pradesh
Oct 23, 2011
Resolved
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Resolved

Address: Hyderabad, Andhra Pradesh

On 5-5-2009 I paid rs.2316/- towards 2year service contract for maintenance of the refrigerator with godrej smart care. During the contract period nobody attended for maintainance .Again on[protected] the said company sales representative Mr. Siva(cell no:[protected]) assured good service and put Vinod(BDM) on the line and assured my grievance of maintenance will be taken care provided if the same is renewed for another period of two years. Basing up on the assurance given by them I paid rs.2032/- on[protected] renewing the contract for another period of two years. After payment I requested so many times to Mr. Siva to take care of the maintainace as promised but till today nobody has turned up . In the light of the above I request you to refund the amount paid by me as I lost confidence on such a reputated organization.


Contract particulars
Name: P.VykuntaRao
Address: flat no:106,Krishna apartments,yellareddyguda,ameerpet,Hyderabad.
Renewed application no:1383457 dated:28/08/2011(POT from 18/08/2011-17/08/2013)
Paid details: Axis bank cheque number: 007681 for rs.2032/-.
Salesmen code: 775454

Earlier payment particulars:
Cheque no: 098467 dated: 05/05/2009 for rs.2316/- Andhra bank saifabad
Contract period from 05/05/2009-04/05/201
Aug 13, 2020
Complaint marked as Resolved 
Dear P.VykuntaRao,

We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now. We are now online to take all your feedback into consideration.

We are unable to track your complaint as certain data hasn’t been mentioned. Please share the following details with us for our Customer Care to get in touch with you:

Kindly send across your Name, Email ID, Contact number, Consumer Complaint and City on the below given email address.

If any more Queries kindly contact us at [protected]@godrej.com or call us on[protected].

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance
Dear P.VykuntaRao,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance
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    radhi26
    from Lucknow, Uttar Pradesh
    Oct 7, 2011
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    Address: Uttar Pradesh

    the refr5igerator of godrej was bought on 1 august 2011 under the name of sandhya sharma it is not att all working and has stopped cooling at all
    Aug 13, 2020
    Complaint marked as Resolved 
    Dear Sandhya,

    We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now. We are now online to take all your feedback into consideration.

    We are unable to track your complaint as certain data hasn’t been mentioned. Please share the following details with us for our Customer Care to get in touch with you:

    Kindly send across your Name, Email ID, Contact number, Consumer Complaint and City on the below given email address.

    If any more Queries kindly contact us at [protected]@godrej.com or call us on[protected].

    Regards,
    Godrej Appliances Team
    Facebook - http://www.facebook.com/GodrejAppliances
    Twitter - http://twitter.com/GodrejAppliance
    Dear Sandhya,

    We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

    For further enquiries contact us at [protected]@godrej.com or call us on :
    [protected]/1800 – 225511.

    Regards,
    Godrej Appliances Team
    Facebook - http://www.facebook.com/GodrejAppliances
    Twitter - http://twitter.com/GodrejAppliance
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      O
      omji
      from Ajmer, Rajasthan
      Sep 20, 2011
      Resolved
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      Address: Ajmer, Rajasthan

      WE PURCHASE GODREJ REF 220 LT FROM MARUTI ELECRONICS, AJMER ON[protected] AND FOUND THAT THE REF. DOOR AND SOME OTHER PROB. LIKE DOORLOCK,WATERLEAKAGE.& COOLING IS NOT DONE WE LODGEDCOMPLAINT TO GODREJ TOLL FREE NO AND OUR COMP NO IS 651380 DATE 7.7.2011.RIGERATOR

      TILL DATE OUR COMPLAINT IS NOT BEEN SOLVED AND THE LOCAL DEALER AND SERVICE ENGG. IS NOT RESPONDING PROPERLY

      WE REQUEST YOU TO PLEASE REPLACE OUR THIS DEFECTIVE REFERERIGERATOR URGENTLY

      THANKS
      O P JANGID
      MOB [protected]
      [protected]
      DATE[protected]
      Aug 13, 2020
      Complaint marked as Resolved 
      Dear Jangid,

      Hope your complaint has been resolved by our Godrej team

      If any more Queries kindly contact us at [protected]@godrej.com or call us on[protected].

      Regards,
      Godrej Appliances Team
      Facebook - http://www.facebook.com/GodrejAppliances
      Twitter - http://twitter.com/GodrejAppliance
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        raybiru
        from Pune, Maharashtra
        Sep 15, 2011
        Resolved
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        Address: Bangalore, Karnataka

        I purchased one Godrej Refrigerator on 7th January 2011 from M/s Aditya Agency, Malleshpalya main road, New Thippasandra post, Bangalore 75. Since the very begining the refrigerator is giving problem and it stops automatically. For the past one week it is completely down. I am contacting M/s Aditya Agency continuously and they are telling a lie every day that engineer would be send tomorrow. Even today I called up 4 times since morning and I was told that engineer would attend today at around 2.30pm. When he didnot attend, I called up again and was told the same story that engineer would come tomorrow. When I insisted that the engineer be sent today itself and not to repeat the story everyday, they just hang up the phone. I want the company to replace the refrigerator since it is under 1 year warranty and I want a refrigerator from GODREJ that works. Secondly I want GODREJ company to take action against Aditya Agency for harrassing the customer and lying to them continuously.
        Aug 13, 2020
        Complaint marked as Resolved 

        Godrej Refrigerator — outlet water is not working

        the outletwater or drain water which would be seen back are not noticed
        the water is flowing inside from the vegetablebasket place &unusual sound
        pls view my mail &help us as earlier as possible
        Dear Sir,
        My Refrizerator Model No. GDA 26E S[censored]nit Sr. No.[protected] purchase on dt. 15.12.2007 from M/s Mahalaxmi Electronics, Maliwada Road, Junagadh. But on the very next month the Freez started creating number of problems and I had already informed on phone as well as orally to lyour dealer. My Service Call No. is 812217. When ever the mechanic visit my house, I have to pay Rs. 180/- as the visiting fee, but you should understand that the product you have sold is totally defective and what your dealer has told is not there. It is as under :

        1) The above model was anti-corrosive for 10 years and on the next year, it started corroding. Then the painter from your company took the door and repainted but immediately after six months, the whole door and other steal parts get corroded. Pl. get me the above things corrected.

        2) The defrost system does not work properly and the defrost water does not pass through outlets, but it is accumulated back of the Freez over Compressor and ultimately it is overflown over the electric terminals and creates short circuit problems thereby electric shock accidants. Moreover, as soon as we press the derost button, after one hour the continous flow of drops inside the Refrizerator over all milkcan, other matterials, vegetables and the whole Refrizerator becomes full of water. So every time at the time of Defrost, we have to pull the Refrizerator forward and remove the Tray from the compressor to exhaust it.
        Now I am fed with the service, visiting charges and all the times your mechanics make experiments and never turn up for further problems. I have seen that your Company has changed three Service Centres in Junagadh city. It is therefore desired that first of all the Refrizerator Door should not get corroded during the guarantee period. Secondly, the drops of water should not fall inside the Freez after defrost. Pl do not teach me any working methodology to use the Refrizerator as I had the same Refrizerator in my house for 23 years without any problem like this. It is requested for the last time to send your Engineer and find out the solution of water dropping inside the Freez and replace me the Door as it has totally corroded during the anti corrosive period of 10 years, failling in which I have to approach Hon. Court for compensation and mental stress. A line of reply and quick service is relquested. My Cell No. [protected] Email : [protected]@yahoo.com

        (RUSHIKESH J VAISHNAV)
        JUNAGADH

        Dear Sir,
        My Refrizerator Model No. GDA 26E S[censored]nit Sr. No.[protected] purchase on dt. 15.12.2007 from M/s Mahalaxmi Electronics, Maliwada Road, Junagadh. But on the very next month the Freez started creating number of problems and I had already informed on phone as well as orally to lyour dealer. My Service Call No. is 812217. When ever the mechanic visit my house, I have to pay Rs. 180/- as the visiting fee, but you should understand that the product you have sold is totally defective and what your dealer has told is not there. It is as under :

        1) The above model was anti-corrosive for 10 years and on the next year, it started corroding. Then the painter from your company took the door and repainted but immediately after six months, the whole door and other steal parts get corroded. Pl. get me the above things corrected.

        2) The defrost system does not work properly and the defrost water does not pass through outlets, but it is accumulated back of the Freez over Compressor and ultimately it is overflown over the electric terminals and creates short circuit problems thereby electric shock accidants. Moreover, as soon as we press the derost button, after one hour the continous flow of drops inside the Refrizerator over all milkcan, other matterials, vegetables and the whole Refrizerator becomes full of water. So every time at the time of Defrost, we have to pull the Refrizerator forward and remove the Tray from the compressor to exhaust it.
        Now I am fed with the service, visiting charges and all the times your mechanics make experiments and never turn up for further problems. I have seen that your Company has changed three Service Centres in Junagadh city. It is therefore desired that first of all the Refrizerator Door should not get corroded during the guarantee period. Secondly, the drops of water should not fall inside the Freez after defrost. Pl do not teach me any working methodology to use the Refrizerator as I had the same Refrizerator in my house for 23 years without any problem like this. It is requested for the last time to send your Engineer and find out the solution of water dropping inside the Freez and replace me the Door as it has totally corroded during the anti corrosive period of 10 years, failling in which I have to approach Hon. Court for compensation and mental stress. A line of reply and quick service is relquested. My Cell No. [protected] Email : [protected]@yahoo.com

        (RUSHIKESH J VAISHNAV)
        JUNAGADH
        Thanks a lot to Mr Sharma and his team, and Godrej as a whole.

        The compressor was found faulty and it was replaced.
        I am happy that the machine is working now.

        Sincerely hope that "Aditya Agency" should know, that they cannot misguide customer by hide-and-seek manner.

        With regards,
        Birupaksha Ray
        Dear Ray Biru,

        Your complaint has been closed as on October

        We hope you are satisfied with our service.

        If not, feel free to write into us at [protected]@godrej.com or call us on:
        [protected]/1800 – 225511.

        Regards,
        Godrej Appliances Team
        Facebook - http://www.facebook.com/GodrejAppliances
        Twitter - http://twitter.com/GodrejAppliance
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          chandankarakoti
          from Gurgaon, Haryana
          Sep 5, 2011
          Resolved
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          Resolved

          Address: South West Delhi, Delhi

          I purchased godrej refrigerator 27/06/2004, model RF02132/auto fresh. Our problems started almost within 01month...with complaint low cooling, with poor after sale service of the company,had to resort to complaints direto thier mumbai corporate office,finaly
          with change of electric parts etc...it started work not trouble free.than they offered AMC from 25/4/2006 to 24/04/2010 after payment of Rs.1486/-,but that too no help,with constant follow up etc...trouble every alternate month.After expiry,they refused for renewal of AMC,on complaint to Mumbai HQ,they called to inform that no more AMC for this particular Model.I fail to understand,if they cannot repair fully,why company like GODREJ is making such faulty machines which they donot understand the technology?
          After that still our problem goes on every 2/3 months..it remains out of order for 3/4 days averege,just waiting for thier man/machenic to come and repairs.pay money every time.I hereby request to warn public in General to avoid Godgrej refrigerator now,it is no more the old Godrej Fridge,which use to run in household for genrations.It appears that greed-technology has taken over GODREJ-FAMILY from the FAME & NAME technology. Still today i am in follow up of my complaint since Fri/sat last...I was told Today the TECHNICIAN is busy in OFFICE-Meeting.
          SO THIS IS GODREJ WAY OF SERVICE.
          Aug 13, 2020
          Complaint marked as Resolved 

          godrel/ refrigerator — machine is not working

          refrigerator is not working may be compressor is faulty . so please resolve my problem ASAP.i am waiting for your reactive action.
          Thankyou.
          Dear chandankarakoti,

          Your complaint has been closed as on October

          We hope you are satisfied with our service.

          If not, feel free to write into us at [protected]@godrej.com or call us on:
          [protected]/1800 – 225511.

          Regards,
          Godrej Appliances Team
          Facebook - http://www.facebook.com/GodrejAppliances
          Twitter - http://twitter.com/GodrejAppliance
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            S
            Sapangiri
            from madanpur khadar, Delhi
            Aug 31, 2011
            Resolved
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            Address: South Delhi, Delhi

            I have purchased Godrej Refrigerator on 10.05.2006, from Deep Gift Corner,techina vide invoice no.4988/dt:10.05.2006,

            The Model No. is GDC 180 (grey)

            Pls send your technical person and do the refiling in my refrigerator.

            If any doubt pls contact me as under signed.

            Thanks & Regards
            Sapan Kumar Giri
            D-737, Phase-II, J J Colony, Madanpur Khadar, New Delhi -110076,
            Cell: [protected]
            E-mail: [protected]@gmail.com
            Aug 13, 2020
            Complaint marked as Resolved 
            Dear Sapan Kumar Giri,

            Your complaint has been closed as on September 2012

            We hope you are satisfied with our service.

            If not, feel free to write into us at [protected]@godrej.com or call us on:
            [protected]/1800 – 225511.

            Regards,
            Godrej Appliances Team
            Facebook - http://www.facebook.com/GodrejAppliances
            Twitter - http://twitter.com/GodrejAppliance
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              RANNALDAS
              from Mumbai, Maharashtra
              Jul 22, 2011
              Resolved
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              Address: Mumbai City, Maharashtra

              complaint No.301458 pending since 1st july, 2011, technicians are failed to repair the brand new godrej refrigerator.
              Aug 13, 2020
              Complaint marked as Resolved 

              Godrej Refrigerator — Not working since a long time.

              Hi,
              I purchase one Godrej refrigerator on March 2008. But it is not getting cool. I complained several times about same issue But they just resolve the issue for few days. At the time of purchase, they gave me warrantee of Godrej refrigerator till 5 years. But today I am facing the problem and i called Godrej refrigerator customer care. They said we charging for Rs. 2000/- for gas refiling + visiting charges. I don't understand meaning of warrantee. If i have to pay for everything, what is use of warrantee?

              I will highly appreciate you, if you can resolve the issue ASAP. because i am suffering a lot. Please suggest me for the same. waiting for your positive response.

              Thanks and Regards.
              Vinod Kumar Sharma.
              Hi,
              I purchase one Godrej refrigerator on March 2008. But it is not getting cool. I complained several times about same issue But they just resolve the issue for few days. At the time of purchase, they gave me warrantee of Godrej refrigerator till 5 years. But today I am facing the problem and i called Godrej refrigerator customer care. They said we charging for Rs. 2000/- for gas refiling + visiting charges. I don't understand meaning of warrantee. If i have to pay for everything, what is use of warrantee?

              I will highly appreciate you, if you can resolve the issue ASAP. because i am suffering a lot. Please suggest me for the same. waiting for your positive response.

              Thanks and Regards.
              Vinod Kumar Sharma.
              Dear RANNALDAS,

              We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

              For further enquiries contact us at [protected]@godrej.com or call us on :
              [protected]/1800 – 225511.

              Regards,
              Godrej Appliances Team
              Facebook - http://www.facebook.com/GodrejAppliances
              Twitter - http://twitter.com/GodrejAppliance
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                Sameer Hota
                from Bhubaneshwar, Odisha
                Jul 18, 2011
                Resolved
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                Address: Khordha, Odisha

                We had bought a Godrej Pentacool fridge in 2006. They had given a rust-free warranty for 10 years. But hardly after a year or two, we could notice rust on the bottom of the door. We rang up the company many times but they would keep asking us to call a different number and kept on playing passing-the-parcel game.

                A month back, we could finally get some response from the company. But they are now saying that they don't have the model anymore and so cannot replace the door.

                Is this expected from a reputable company like Godrej? When they have given a warranty of 10 years, should they not do something about it.

                We are thoroughly frustrated with the company and would never recommend anyone to buy a fridge from them.

                Sameer Hota
                [protected]

                Complaint Number - 545814
                Date: 7.6.2011
                Aug 13, 2020
                Complaint marked as Resolved 
                I had posted this complaint long back and had thought that writing in this forum will help me to get justice. But there has been no follow up till date. What is the use of this forum if there is no use in posting here. The authorities should at least have the interest to do something about it or try to talk with us to find out if they can do something.

                Shame on Godrej! Is this how you manage your customers and give service?

                I am left with no option but to go to the consumer courts to get justice.

                Sameer Hota
                The response of Godrej Appliance Team is completely False.

                They have not even contacted me till date even over Phone.

                Dear citizens, beaware of this false statement made by the Godrej Team.

                My problem has not been resolved till date.


                Sameer Hota
                Dear Sameer,

                Your complaint has been closed as on September

                We hope you are satisfied with our service.

                If not, feel free to write into us at [protected]@godrej.com or call us on:
                [protected]/1800 – 225511.

                Regards,
                Godrej Appliances Team
                Facebook - http://www.facebook.com/GodrejAppliances
                Twitter - http://twitter.com/GodrejAppliance
                I purchased godreg pentacool refrigerator on 25th May 2012...but now there is rust at door ...how to I complaint against it there is 10 year rust free warranty...
                Ajay Kumar
                Dumra
                Baghmara
                Dhanbad
                Jharkhand
                Mo. No.-[protected]
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                  S
                  SDT
                  Jul 13, 2011
                  Resolved
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                  Address: East Delhi, Delhi

                  As I found that there was no cooling in my fridge on july 4,2011, I complained on Godrej no.[protected](Complaint no.205353). On july 5, 2011 a technician visited my home, repaired and charged Rs. 350.00 for service and Rs. 600.00 for a part, Timer. On the following days, the problem retained, I again called up the same number on consecutive days again my complaint was registered with no 208603. Again another technician visited on July 9,2011 but without providing any remedy, he told to visit again.
                  Since then we are waiting. On July 10,11,12,and 13 I called up the numbers [protected] and [protected] four to five times every day. Every time they promised to treat my complaint as "URGENT" as send the senior technician as soon as possible. Despite paying RS. 950.00 for the repair of my fridge, I am be-fooled, cheated by the company. Waiting is endless. It is getting difficult to carry on without functional fridge in such a humid and rotting hot season. Meanwhile all my food stuff has been spoiled. Who will pay for it ?
                  Aug 13, 2020
                  Complaint marked as Resolved 

                  Godrej/Refrigerator — Negligent service of technicians

                  Complaint No.: 688619 dt.21.6.10; 690596 dt.26.6.10; 692960 dt.2.7.10; 695235 dt.10.7.10 & 696825. I have already made complaints on this site earlier. I wonder whether complaints are taken seriously or it is just waste of time for consumers. I hope Godrej keeps up to its title or 'Smartcare.
                  The company is totally not bothered about inconveniences caused to lay persons like me. Complaints are not attended and I am subject to harassment.
                  Dear SDT,

                  We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

                  For further enquiries contact us at [protected]@godrej.com or call us on :
                  [protected]/1800 – 225511.

                  Regards,
                  Godrej Appliances Team
                  Facebook - http://www.facebook.com/GodrejAppliances
                  Twitter - http://twitter.com/GodrejAppliance
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                    ravi bist
                    from Itanagar, Goa
                    Jul 1, 2011
                    Resolved
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                    Address: Pauri Garhwal, Uttarakhand

                    complaint no 830135
                    Ravindra S. Bist
                    Padampur Sukhroo Gharat Road. Near Gur Ram Rai Public School. Kotdwara 246149
                    mobile no. [protected]
                    Compressor damage. Not replaced
                    Aug 13, 2020
                    Complaint marked as Resolved 
                    Dear ravi bist,

                    Your complaint has been closed as on August

                    We hope you are satisfied with our service.

                    If not, feel free to write into us at [protected]@godrej.com or call us on:
                    [protected]/1800 – 225511.

                    Regards,
                    Godrej Appliances Team
                    Facebook - http://www.facebook.com/GodrejAppliances
                    Twitter - http://twitter.com/GodrejAppliance
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                      ranjit shedgea
                      from Jalalpur, Gujarat
                      Jun 30, 2011
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                      Address: Solapur, Maharashtra

                      we have purchased Godrej refrigerator from aurangabad. the Refrigerator started giving problems in functioning in month of april . complaint was given at toll free no of godrej .after giving continues complaint godrej service station provided delayed service .but that service of godrej was temporary service .only to complete the warranty period . again the complaint was given on 13 june2011 having complaint no 919185.no action was taken .and sms was rec showing that complaint was solved .the service station did not even called us and dirctly send an sms that problem was solved. again complaint was registered with toll free no of godrej .but till date no cognizances was taken . now a there is no other option left but to nock the doors of consumer forum
                      Aug 13, 2020
                      Complaint marked as Resolved 
                      Dear ranjit shedgea,

                      We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

                      For further enquiries contact us at [protected]@godrej.com or call us on :
                      [protected]/1800 – 225511.

                      Regards,
                      Godrej Appliances Team
                      Facebook - http://www.facebook.com/GodrejAppliances
                      Twitter - http://twitter.com/GodrejAppliance
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                        Sanjay Bhandarkar
                        from Darwha, Maharashtra
                        Jun 29, 2011
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                        Address: Nagpur, Maharashtra

                        Dear sir,

                        Extremely sorry to inform you from godrej refrigerator customer care very poor responsibility towards customer

                        Since i have purchases

                        Godrej fridge gfe 29 dz / g. Black
                        Sr no 60009
                        On date – 15/10/2009
                        Bill no – 4092
                        Dm no – inst-4882

                        Godrej eon
                        Frost free refrigerators
                        I-fresh series
                        Double door

                        Complaint registered since 15 days pass
                        Today one of machine has attended
                        It has been not repaired / not serviced

                        While opening inside freezer inside rear cover / panel has been damaged / broken while attending

                        Till it is eight evening not return back for servicing, he has left job in-between and inform he will come for repair at 7 pm today

                        He will replace the component for which we have to pay the amount

                        Please note my complaint for unserviceable of
                        Godrej fridge gfe 29 dz / g. Black
                        And make serviceable as soon as possible

                        Please register my complaint for service



                        Regards

                        Sanjay bhandarkar
                        Address –
                        Plot no 73, popular housing society
                        In front wadi naka no – 10
                        Amravati road., wadi
                        Nagpur – 440023
                        Tele –[protected]
                        Dear Sanjay Bhandarkar,

                        Your complaint has been closed as on July

                        We hope you are satisfied with our service.

                        If not, feel free to write into us at [protected]@godrej.com or call us on:
                        [protected]/1800 – 225511.

                        Regards,
                        Godrej Appliances Team
                        Facebook - http://www.facebook.com/GodrejAppliances
                        Twitter - http://twitter.com/GodrejAppliance
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                          das_kalpajit
                          from Bengaluru, Karnataka
                          Jun 20, 2011
                          Resolved
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                          Resolved

                          Address: Morigaon, Assam

                          Dear Sir,
                          I bought a Godrej make Eon Series Refrigerator (GFE 26 DY SF) from an authorised dealer of Godrej M/S S N Bannerjee & Sons in the town of Jagiroad, Assam, on 25.04.2008. The product has a warranty of ten years for its body. However, the doors of thje refrigerator has started corroding after about one year of purchase. Same was conveyed to the dealer to no avail. After lodging of a complaint in your forum, the manufacturer has sent only one of the two doors, which is yet to be fitted in the refrigerator. However, the other rusted door (that of the deep freezer compartment) is yet to be replaced by the manufacturer.
                          Hence, you are requested to take appropriate measure for redressal.
                          - Kalpajit Das,
                          Qtr. No. C-9/4, Kagajnagar,
                          Nagaon Paper Mill, Jagiroad,
                          Assam, PIN-782413,
                          e-mail: [protected]@rediffmail.com,
                          cell: +[protected]
                          Aug 13, 2020
                          Complaint marked as Resolved 

                          Refrigerator — Door & Body Rusting

                          Dear Sir,

                          I bought my refrigerator 3 1/2 years back. Some front part of the door & body starting rusting.

                          Your service man for Sky Enterprises (Mira Road) written the complaint . He told me he will revert within Two to Three days . Person who checked is Mr Imran Khan.

                          Please revert as soon as possible.
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                            V
                            vipin agrawal28
                            from Gurgaon, Haryana
                            Jun 20, 2011
                            Resolved
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                            Resolved

                            Address: Gandhinagar, Gujarat

                            Dear Sir,

                            I have purchased one godrej referigerator on 26th April, 2011 from Vijay Sales, Ahmedabad. I have lodged a complaint on 16.06.2011 for problem of defrosting. I have been told that technician will visit within two or three days. But nobody has come. I have called again on 19.06.2011, then same answer has received. After many requests, our problem has not sort out. I want to say that I have purchased godrej producs due to reputation, belief and good service. I was also dealer of godrej refrigerator in Hodal (Distt. Faridabad) of Haryana state. Our firm name was OM AUTOMOBILES, OLD G.T. ROAD, HODAL-121106. I think that company is loosing his reputation.
                            Aug 13, 2020
                            Complaint marked as Resolved 
                            Dear Vipin Agrawal,

                            We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

                            For further enquiries contact us at [protected]@godrej.com or call us on :
                            [protected]/1800 – 225511.

                            Regards,
                            Godrej Appliances Team
                            Facebook - http://www.facebook.com/GodrejAppliances
                            Twitter - http://twitter.com/GodrejAppliance
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                              V
                              Vimal Dogra
                              from Patan, Maharashtra
                              Jun 17, 2011
                              Resolved
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                              Address: Gurdaspur, Punjab

                              Dear Sir

                              I am Vimal dogra, mobile no.[protected].,[protected] have double door refrigrator of Godrej. There was problem of cooling in the refrigrator so I lodged a complaint at customer care center toll free no.[protected]. the complaint no. is 933918 on dated 10/6/2011.They forward it to Bhatti electronics Batala.I was surprised that they have closed the complaint by giving reason that mobile no. is not valid, the same no. which i was using for last 4 years. I again lodged a complaint no.934946. this time a technician Surinder singh visit the site and refused that I have not seen this model and unable to repair, He also asked he will found the drawing then he will able to trace out the problem and leave the site by saying he will come in 2 days.After came back to batala ,closed the complaint.I talk to surinder singh, he refused to repair the fridge.I was surprised that if technician of godrej are not able to rapair who else will able to repair it. I again talk to owner of Bhatti eleectronics that please send another technician to repair the fridge but of all vain. I again lodged the complaint on 16/6/11 no. 935620. This time owner of Bhatti electronics refused to repair by saying that the your refrigrator is not in warranty period, we will not check it and go any where else to repair it. If this kind of things happen then who will purchase the godrej products. I have very bad experience with godrej . Now I decided if this kind of dealing should be done then why should I buy godrej products, there are so many companies who are giving full satisfaction to customers.
                              Aug 13, 2020
                              Complaint marked as Resolved 
                              Dear Vimal Dogra,

                              Your complaint has been closed as on July

                              We hope you are satisfied with our service.

                              If not, feel free to write into us at [protected]@godrej.com or call us on:
                              [protected]/1800 – 225511.

                              Regards,
                              Godrej Appliances Team
                              Facebook - http://www.facebook.com/GodrejAppliances
                              Twitter - http://twitter.com/GodrejAppliance
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                                A
                                anra
                                from Pune, Maharashtra
                                Jun 10, 2011
                                Resolved
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                                Address: Buldhana, Maharashtra

                                I purchased Godrej refrigerator-fridgr on dated May2006 Model no. GDP195 P ZOP SRNO: J[protected]C67,from CHOPRA SELS, Buldhana. The Refrigerator is giving some problem. My fridge has stopped working & cooling since 3days back.I want to get it repaired Please arrange to send one mechanic to check up the problem and rectify it immediately. I am trying over phone ([protected][protected][protected]) but getting no response. Please do the needful.
                                My contact number is [protected]
                                Address is
                                R. D. Jadhav,
                                Solanke Layout,
                                Near Ramrksha English School,
                                Buldhana,Dist Buldhana,
                                Maharashtra,india.
                                Aug 13, 2020
                                Complaint marked as Resolved 
                                I have purchased godrej AXIS COOL on[protected].at chennai. From last seven days friedge is not working i have given more than 4 times complaint at consumer complaint no [protected]. still no body is attending complaint.
                                service part is verry bad which spoils reputation of brand name.

                                my contact no [protected]
                                RAJESH SHAH
                                CHENNAI
                                Dear R. D. Jadhav,

                                Your complaint has been closed as on July

                                We hope you are satisfied with our service.

                                If not, feel free to write into us at [protected]@godrej.com or call us on:
                                [protected]/1800 – 225511.

                                Regards,
                                Godrej Appliances Team
                                Facebook - http://www.facebook.com/GodrejAppliances
                                Twitter - http://twitter.com/GodrejAppliance
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                                  M
                                  mrinal kumar choudhury
                                  Jun 9, 2011
                                  Resolved
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                                  Resolved

                                  Address: Seraikela-Kharsawan, Jharkhand

                                  d/r sir i have purchased godrej (Eon) freze in the year 2009. fro the starting i has some problems but some how i have manged with the problem like door not locking properly,etc.I am pleased to infomr you that my door has been replaces after continious follow up of 3 months. But from the last 1 month i am facing the colling problem as my freeze is not coolling the things up to the mark. when i logged the complain with the dealer your service man visit our place and told us that they have to charged the gas, as the gas is not adequete in the unit.due to some family prolem i closed the complain after discussion with your service people. After that i swithced off my freeze for 2-3 days. After that when i switch on the freeze it is started cooling . To my surprise it is cooling for more that 2-3 hours after that the a sound occur in the back of the freeze and the cooling is stoped. After loging the complain again your service people visit our place and after checking they asked to change the timer and some other spare. and told us that it will cost us about 950/- and servicing charges extra. when at the first time they visited our place and ased us for charging the gas that time also thye have asked us that it will cost 1350/- . i don"t understand the exact problem. what has gone wrong wiht my freeze. when i have the warrnaty over compressor that why i should bear the cost of spares. If i have to bear the cost than i am very sorry to let yuou know that i hvae gone with very wrong brand and i will not suggest any body for purchasing any of the godrej product.

                                  Now i want you people sitting in the head office to do something for me to get back my confidence in your product.

                                  my address is
                                  M.K.Chohdhury
                                  Back side ot Bina Metal Flat,
                                  Majhitola.Adityapur,Jamshedpur
                                  [protected]
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
                                  d/sir i have purchased godrej refrigerator in last five years. There many problems before last one month. Compressor is not working properly. Freezer is not getting cool. model of our godrej fridge is penta cool GD 19. Please take action on this matter.

                                  my address,
                                  a.vijayalakshmi,
                                  11/24, dhasavathara sannathi road,
                                  north gate.
                                  srirangam.
                                  trichy.620006.
                                  tamilnadu.
                                  Dear Mrinal Kumar Choudhury,

                                  Your complaint has been closed as on July

                                  We hope you are satisfied with our service.

                                  If not, feel free to write into us at [protected]@godrej.com or call us on:
                                  [protected]/1800 – 225511.

                                  Regards,
                                  Godrej Appliances Team
                                  Facebook - http://www.facebook.com/GodrejAppliances
                                  Twitter - http://twitter.com/GodrejAppliance
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                                    M
                                    Mohd Junaid Alam Khan
                                    from Mumbai, Maharashtra
                                    Jun 8, 2011
                                    Resolved
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                                    Resolved

                                    Address: South Delhi, Delhi

                                    We are facing this water leakage problem in my refrigerator from the first day of purchase, and also loged many complaints regarding this but still we had no solution, Latest complaint no - 170094, request you to kindly help to close it on urgent bases.
                                    Aug 13, 2020
                                    Complaint marked as Resolved 

                                    Godrej Refrigerator — Water leakage

                                    Hi,

                                    Kindly note that after your service man attended the Fridge, it is giving lot of problem. Please send a experienced person, because our warranty period is getting over,

                                    Hope you will understand the problem and will send a right person


                                    G Saraswathy
                                    23771759
                                    My refrigerator is under amc. Presently i have a complaint of water leakage from the fridge. Also, after the earlier repairs elec bills have gone much high. Pl attend at the earliest.
                                    We are facing problem in new refrigerator
                                    Mob no [protected]
                                    Add - N12B First Floor Back Side,
                                    Abul Fazal Enclave, Okhla
                                    New Delhi 110025
                                    Solution required
                                    Water leakage
                                    We are facing this water leakage problem in my refrigerator from the eight months,and also logged many (Seven) complaints regarding this but still we had no solution, Latest complaint no - 958006 dated 22/07/2011, request you to kindly help to close it on urgent bases....


                                    Regards,
                                    Shivashankar Dugani.
                                    Dear N Suvasin,

                                    We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

                                    For further enquiries contact us at [protected]@godrej.com or call us on :
                                    [protected]/1800 – 225511.

                                    Regards,
                                    Godrej Appliances Team
                                    Facebook - http://www.facebook.com/GodrejAppliances
                                    Twitter - http://twitter.com/GodrejAppliance
                                    Dear Shivashankar Dugani,

                                    Your complaint has been closed as on September 2012

                                    We hope you are satisfied with our service.

                                    If not, feel free to write into us at [protected]@godrej.com or call us on:
                                    [protected]/1800 – 225511.

                                    Regards,
                                    Godrej Appliances Team
                                    Facebook - http://www.facebook.com/GodrejAppliances
                                    Twitter - http://twitter.com/GodrejAppliance
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                                      S
                                      sarwan1
                                      from Gurgaon, Haryana
                                      Jun 4, 2011
                                      Resolved
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                                      Resolved

                                      Address: South Delhi, Delhi

                                      Godrej Refrigerator Complaints - Cooling Problem


                                      Cooling Problem
                                      I have Godrej 260 lts Refrigerator.

                                      There was cooling problem in my fridge from the day it was purchased. The omplaint was made to Godrej Service Centre (Toll Free No. [protected]) regularly. Since then I am struggling to resolve this problem. Following are the details of the work carried by the Godrej technicians so far.

                                      1. In first visit of technicians from Godrej, they said that the filter of my fridge got chocked and they replaced the filter and filled the gas again.
                                      2. Within two months again the cooling problem was observed. This time Godrej technicians told that the condenser is leaking so they have to replace the condenser. Here it is important to note that they did not do any testing to check whether the condenser is really leaking. While asking how they are sure that the condenser is leaking, they said that it is their experience. They replaced the condenser.
                                      3. Again cooling problem observed on the next day. This time Godrej Technicians told that the relay which is installed along with compressor was not working and changed the relay.
                                      4. Again after 2 months (i.e. on 6th March) the same problem occurred. This time the Godrej technicians told that compressor is not working. Its piston got jammed.
                                      5. This time I asked him how you came to know compressor is not working. He removed the relay of the compressor and tried to connect the testing wire with the compressor terminal. In this process the compressor winding got short circuited and a blow sound came.


                                      9. About 4days has been passed but the compressor has not been replaced as yet.

                                      I am struggling since last 3 years with the fridge. If manufacturing company’s service centre can not rectify the problem than I don’t know who else will be able to rectify it.

                                      Sarwan Agarwal
                                      [protected]@yahoo.com
                                      M. No. [protected]
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
                                      Dear Sir
                                      We have purchased a Refrigerator from your dealer at Ludhiana (Punjab) last month. But this gives the problem against cooling. We approch the dealer for this, but he said that you contact to the company. By this type of poor responce we face lot of trouble. You are requested to take up this compaint on priority basis.
                                      Thanks
                                      The refrigerator has shut down and is not working since the past 3 days. We have been trying to lodge a complaint on the phone but in vain. The phone lines are either busy or there is no one attending it. Our refrigerator has been discharging an oil-like substance and is failing to perform its normal functions. No cooling in the refrigerator nor in the freezer is noticed. Do help us on the issue and kindly send a your designated person for servicing.

                                      We also have a "Godrej Smart Care" Contract which has a telephone no. on it. That line is never attended by anyone. Our contract is from[protected] to[protected] years service contract).

                                      Kindly look into this matter as soon as possible and on priority basis.
                                      my godrej refrigerator is not working properly. kindly depute your service Engineer. Refregerator is under warranty
                                      The refigerator of my hose is not working. It is Pentacool, 200 lit. My address is Suresh Kumar Pillai, 6/ 790, Vikas Nagar, Sector -6, Lucknow
                                      my fridge is not working for the last one month every time technician comes from godrej charges heavily and again same cooling problem
                                      i am repenting why i bought a godrej product poor customer support no proper support
                                      i am ajit from ghaziabad ph [protected]
                                      my fridge is not cooling at all every time tech from godrej will come chane items and charge heavily but again same thing . no cooling
                                      my fridge death
                                      My refrigerator is also not working since four days, but I am not able to complain due to non availability of service station number in pune.
                                      WE PURCHASED 210 L PENTACOOL REFRIGRATOR FROM KANSAL ELECTRONICS MEERUT DATEDM ON 28/1/05 NOW REFRIGRATOR COMPRESSOR IS NOT WORKING OUR MECHANICS TOLD US THAT COMPRESSOR IS DAMAGED . AS .DEALER GIVE US 5 YEAR GUARANTEE ON COMPRESSOR SO KINDLY CHANGE IT AS SOON AS POSSIBLE AT OUR FOLLOWING ADDRE

                                      A.K GUPTA
                                      BHRAMPURI FAFRANA ROAD
                                      MODINAGAR
                                      [protected]
                                      Dear Sir
                                      We have purchased a Refrigerator from your dealer at Ahmednagar (Maharashtra) last Year . But this gives the problem against cooling. We approch the dealer for this, but he said that you contact to the company. By this type of poor responce we face lot of trouble. You are requested to take up this compaint on priority basis.
                                      Thanks
                                      Dear sir
                                      we have puchased a refrigerator from your dealer at Panipat (Haryana) 6 months back. But it is not working proparly. we approch to the dealer for this many time, but no responce from his side. our complaint no. is 945198. you are requested to take necessary step on highlighted problem.

                                      Thanku
                                      We own A 260 ltr double door frost free refrigerator. We have been having a problem of non-cooling and the complaint was. regd on the 18/07/2009. Complaint no. given to us was 453263. I am sorry to state that despite several phone calls the complaint remains unattended till now.
                                      Empty promises and innumerable apologies were made at the customer care centre by the various executives .

                                      This has been the most frustrating experience I have had in the 25 years that we have owned a Godrej refrigerator. I feel sorry that in this era of competition, a complaint is attended only after 4-5 days. I do not think this will go well with the customers . Hoping that the service will improve atleast to retain the image of the Company.
                                      Refrigerator not working since 8/8/09. I visited twice to the Local Godrej complaint centre but yet they did not came. I reminded them through many times but not bothered.
                                      I purchased a Godrej refrigerator on 14 Aug 09 by an agent from M/s.Godrej Ltd. The agent conveyanced us for exchange offer. My previous refrigerator was quite well and cooling. But in spite of this I purchased your refrigerator. A refrigerator was sent at our residence which is not in fuctional state. I tried my best that any body will come from your customer service/centre or agent. Nobody is picking phone. The agent has taken money and run away. and a non-functional refrigerator has given us and our good conditioned refrigerator has been taken by your esteemed company. I tried my best to attend the complaint but nobody is attending complaint. It is a new refrigerator and not worked for a single second.
                                      MY GODREJ REFRIGRIGETOR NOT WORKING.MY NO [protected]

                                      Godrej — REFRIGERATOR IS NOT WORKING PROPERLY

                                      Dear Sir / Madam
                                      I purchased my Godrej Refrirator in Auguest 14th 2009. It is not working properly ( inside light is not working and effect of cooling also the problem). My Ph no:[protected].
                                      Can you please consider this and respond as early as possible.

                                      Thanks
                                      Kiran Kumar
                                      Dear Sir/Madam,
                                      My refrigerator stopped working on 14-05-10. My complaint no is 638145. The technician who attended the job on 14th evenning told me there is some gas leak so we have to recharge the gas and this will be done on 17th afternoon. Since I was travelling to Gandhidham the same day I provided the service centre my brother's contact number. He was contacted on 20th and the technician who attened the call told him that the compressor is faulty and will have to be replaced. My brother told him to call him before they come to replace the compressor but they did not call him till I returned from Gandhidham on 26th. When I called the service centre they told me your brother did not call us. Anyway they promised to come the next day. Next day they called and said sorry we do not have spare compressor and we will receive tomorrow so will attend to you tomorrow. The technician came late in the evenning on 28th and replaced the compressor. He also replaced a relay for which he charged me also.( He used an old relay and claimed to be new, it was not in any package and from the condition even a blind man can see it is used relay). On 30th morning I woke up to see that the fridge is not working. I called the call centre and lodged a new complaint no. 649307. I also called the service centre and they promised to send me technician the same day. The technician was the same who had attened my call the first time. He replaed the fuse and started the fridge. He blew up my stabilizer fuse and the fridge fuse. He told me the compressor has to be replaced. I showed him the relay which was replaced earlier and he agreed it was an old relay. I have today called the call centre and they have promised to take fast action. Can anybody imagine a senior citizen living alone at present servive without a fridge in Mumbai for almost three weeks. Is this the kind of service provided to a person who has four years service contract? Is it because I have signed the contract this kind of service is provided? The compressor is still under warranty. Please please explain to me is this Godrej service?

                                      Godrej Refrigerator double door 260 ltr — coolining stopped

                                      Dear Sir/Madam,

                                      Two month back I returned to my home, There ocassoinal problem of cooling. so I called a local mechanic ,and got cooling fan replaced. Its due to nonavilability of cotact of Local service centre.Again few ds back it has stopped cooling and kept on watch by the same mechanic.Now I think he hasant any clue about the problem.Hence you are requestested to info local service centre/Mr Raj pal Godrej dealer to get it repaired.
                                      My address :-

                                      Col RP Dimri
                                      B-30 AWHO Colony Rakshapuram
                                      Meerut. 250001

                                      email ID- [protected]@yahoo.com
                                      mob-[protected]
                                      Refrigerator is old but performance was satisfactory upto JUNE, 2010.
                                      Now there is some.Can you advice your local office to help me by visiting
                                      and repairing my refrigerator.
                                      RKP SINGH
                                      101, SHIVAM HERITAGE APPARTMENT
                                      ASHIANA ROAD, JAGRITI NAGAR
                                      PATNA-800014
                                      MOBILE NO.-[protected]

                                      Godrej Refrigerator — Godrej Refrigerator is not working

                                      my Godrej Refrigerator is not working plz send to youur engineer my add is - badri house banglo no 49 new colony pratapgarh pin - 230001 mo no - [protected] / [protected] my email id - love.[protected]@gmail.com
                                      Godrej Refrigerator Complaints - Godrej Refrigerator is not working
                                      Godrej Refrigerator
                                      Location:263152 gadarpur uddham singh nager uttrakhand india Godrej Refrigerator is not working my Godrej Refrigerator is not working plz send to youur engineer my add is vill. alakhdavi post. premnager gadarpur uddham singh nager 263152 mo n [protected] [protected] m email id [protected]@gmail.com
                                      My refrigerator GODREJ 263 litres model number GFE 28 A serial number 000628 was brought on 3.3.2008 from MELODY HOUSE TELIBAGH LUCKNOW , It has got a warranty of 5 years . It stopped cooling on 5.06.2012 and we lodged the complaint on the same day. Our customer complaint number is 788967. The technitian visited on 8.06.2012 after our repeated phone calls and he kept delaying his visit and not recieving our call. The technitian name was Mr. Raj kumar of Lucknow godrej service centre whose mobile number is [protected] . He charged a visisting fee of 350/- and said there is a gas leak which will be replaced on 11.6.2012. But it is causing serious inconvenience to us in these hot summer days. On cross checking with our private refrigerator technitian we came to know that the compressor is not working. When it wa communicated to the techniian Mr. Raj kumar he said it is wrong and whatever has to be done will be done on monday. Such a delay and false information refarding fault of refrigerator is not desirable from such a company as GODREJ. Please improve your customer care service and take immediate action against such UNTRAINED TECHNICIAN as Mr. RAJ KUMAR of lucknow WHO IS CAUSING HARRASMENT TO THE CUSTOMERS.

                                      DR AFZAL AZIM( COMPLAINT NUMBER 788967) LUCKNOW, U.P
                                      Dear FARAH ARSHAD,

                                      We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

                                      For further enquiries contact us at [protected]@godrej.com or call us on :
                                      [protected]/1800 – 225511.

                                      Regards,
                                      Godrej Appliances Team
                                      Facebook - http://www.facebook.com/GodrejAppliances
                                      Twitter - http://twitter.com/GodrejAppliance
                                      Dear Sarwan Agarwal,

                                      Your complaint has been closed as on May

                                      We hope you are satisfied with our service.

                                      If not, feel free to write into us at [protected]@godrej.com or call us on:
                                      [protected]/1800 – 225511.

                                      Regards,
                                      Godrej Appliances Team
                                      Facebook - http://www.facebook.com/GodrejAppliances
                                      Twitter - http://twitter.com/GodrejAppliance
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                                        K
                                        kavita Jagdish Godbole
                                        from Chengannur, Kerala
                                        Jun 3, 2011
                                        Resolved
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                                        Resolved

                                        Address: Nagpur, Maharashtra

                                        I Jagdish Godbole,residing at Nagpur have purchase Godrej Refrigerator Model No. 230 lit. 25AY [protected] with warranty period on dt. 15/10/2010 from your authorised dealer M.K.Traders, Ayachit Madir Rd, Mahal, Nagpur- Phone 2769460. After 3/4 month from purchasing, upper door friger part become noisy sounded and outside part of fridge become too much warm.
                                        Therefore i request you to sort out the problem as soon as possible because we believe that the godrej refrigerator product is the best as compare to other refrigerators. we are godrej refrigerator customer from last 22 years and before that we are not faced such type of problem in our old godrej refrigerator.
                                        Aug 13, 2020
                                        Complaint marked as Resolved 

                                        Refrigerator — Cooling & Door Noise

                                        I Had purchase Whirpool(30-Elite) Mastermind series on last year. before compliting whole year on last 27th October 2008 we face problem of Cooling in refrigrator only upper door got cool not in big door. So i just wait for 2 days and then i register my complain to Dealer(NEXT ELECTRICAL RETAIL CHAIN, NAVSARI, GUJRAT) on 30th October in wriiten format in their register.

                                        When i Purchase it was informed us k any complaint once register will b solved in 24 hour. Even 2day on 5th November no one came to my house.

                                        On 3rd November when i visit again Navsari they told k it will done in 24 hour. Navsari 15 km. away from my home.

                                        inbetween this time i have 2 made no. of call 2 them navsari[protected] as well as your customer centre Surat[protected] and my complaint no. is 554.

                                        On 4th November no one came to my house, i surprised..

                                        On 5th November i again went to Navsari in NEXT, i was really surpeised tht they people dont know the status of my complaint. at that time they again informed me that Enginner is on the way to visit your house. And Unfortunately that information was given by your customer centre.

                                        i wait till 5 pm in the evening and again i caled and ask the reply was same from both side k Engineer will come. After hour i got anger and i caled surat again and told that Lady about complaint on mail to upper management then she gave me the no. of Valsad Service Centre[protected]
                                        When i caled Valsad that people said we will come tomorrow means 6th November.

                                        My question is on what basis this people are harres us and spoil our time and mind that they will on the way.

                                        i hope tomorrow this people come and give us permenant solution.

                                        Another intresting thin why this NEXT ELECTRIC PEOPLE not able to find tht Valsad contac and prompt answer.

                                        I was really disappointed by Whirpool Refrigerator performance & worst service.

                                        because when i purchase new at that time in couple of days i have to caled Engineer for Door Alaram not working but they people are unable to solve that problem even today.

                                        So i hope this time from your strong support i will get permenant solution and not in 6 days instead of 24 hour. so i can purchase WHIRPOOL brand in future also & recommend other

                                        And please establish co-ordination between Dealer and Company also so Customer did not Suffer.

                                        Complint no. 554


                                        Shantilal B. Patel
                                        [protected]
                                        Dear Kavita Jagdish Godbole,

                                        We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

                                        For further enquiries contact us at [protected]@godrej.com or call us on :
                                        [protected]/1800 – 225511.

                                        Regards,
                                        Godrej Appliances Team
                                        Facebook - http://www.facebook.com/GodrejAppliances
                                        Twitter - http://twitter.com/GodrejAppliance
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