Godrej Appliances Complaints & Reviews

I have been facing problem in godrej refrigerator ever since i purchased it in 2004.
Recently there was a problem in cooling. There was no cooling. I lodged complaint in May'09 and the compalint no. is 619332. The technician visited on 11.6.09 and said that some parts will be replaced. He replaced the same and total amount was Rs. 1650.00 under receipt no. 2483 and 2484 of authorised service centre Sugam services, jaipur. Within 24 hours the same problem happened. we called almost daily to the service centre and they keep on saying we are sending technician. Then in July'09 the technician again visited and told that we should take the refrigerator to their service centre as the fault will be solved there only. They are not ready to explain that for what parts they have charged Rs. 1650.00 and the refrigerator still not in working condition.

I am facing problem in Godrej Refrigerator since I purchased it on 03.07.09. After so many phone calls to the dealer (Next Retail Shop. Lajpat Nagar II) I got the complain No 205509. There is very less or little cooling, recently there was a complain of No cooling or non cooling. The complain locked for less cooling.
1st Time technician visited he doesn’t do anything and left the home without giving any satisfactory answer.
2nd time on 01.08.09, he told me that there is a fan problem in your freezer I don’t have fan now I will come tomorrow and change the fan.
3nd time on 03.08.09 he came but there is power cut that time so he just take my father signature and left home.
4th time visit some another technician visited and he told me that fan is working fine but there is a problem in relay and may be in timer I don’t have these things now I will change it on next visit.

What is this if after 3-4 visit Godrej Technician are not able to resolve the problem of cooling in New Refrigerator then they must change the Refrigerator instead of replacing the part or repair the Refrigerator.

I have purchased my 165 ltr. refrigrator in 1990 and it is in good working condition.I want to change inside Rubber gasket I request you to inform me the address from where i will get original gasket
of godraj .

Hope you will do the needful.

Regards,
Pankaj

no cooling

freezer cooling is insufficient and no cooling in refrigerator compartment.

We bought the fridge in 2005 and tken amc for 4yrs.model no is GFP 280x double door. Every summer problem comes with cooling .Now its not working at all. your call center no delhi zone is not reachable.kindly send competent engineer.


sanjay kr
[protected]
[protected]

jai maa durga electronics 15/10-11 trilokpuri [protected]

sir we purchase godrej coldgold infinitive fridge before 4years at krishnagiri tere is no cooling at vegetable tray we complaint to the customer care they changed the compressor before 6months till there is again in that please come and solve the problem as soon as possible

Sir

We bought the refrigerator of your godrej product on 15/10/2009, not even 2 years completed,
it had not given cooling for the past one week. My father always used to tell buy only godrej product
but Iam dissatisfactory about your refregirator.

Thanks

sir,i have purchased a refrigarator on 18/04/2010. but problem is that within 1 year,there is problem of gas.& this problem occures not only 1 time but 5 times in a year.& the issue is no one is ready to take a responsibility of a problem.i m really get frusted......i rally need help......my contact no is [protected].

Dear Meena,

We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now. We are now online to take all your feedback into consideration.

We have got your contact details. Our Customer Care will contact you shortly and resolve the matter.

Sorry about the inconvenience.

If any more Queries kindly contact us at [protected]@godrej.com or call us on[protected].

Regards,
Godrej Appliances Team
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Dear Meena,

We apologize for the delay occurred but we are unable to track your complaint as certain data hasn’t been mentioned. Please share the following details with us for our Customer Care to get in touch with you:

Kindly send across your Name, Email ID, Contact number, Consumer Complaint and City on the below given email address.

If any more Queries kindly contact us at [protected]@godrej.com or call us on[protected].

Regards,
Godrej Appliances Team
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Dear Sir,

We bought the refrigerator of your godrej Refregirator on 03/05/2008, The model no.is GDE19B2SF and Unit S.R.no.[protected]. It is 4 years completed, Its a first problem.
it had not given cooling for the past Five Days . My father always used to tell buy only godrej product.My family also giving godrej product preferable and my friends also preferable.So Please solved my problem and take action as early as possible.
My Details as follows us:
Thangellamudi Nagesh, S/oT.RangaRao, D.no.55-2-22/1, Ramalayam Street, Old VenkojiPalem, Visakhapatnam-530021
Ph.no.[protected]

Dear Kamlesh Khamitkar,

Your complaint has been closed as on May

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Dear Meena,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Dear Sir/ Madam,

This is in reference to the non cooling of my refrigerator purchased in 2008 & duly corrected in Oct'2011 but again after a month, cooling problem started which is communicated to their Customer complain number [protected] on 25.11.11 but not attended as yet.
Therefore, kindly look into the matter & oblige in getting this corrected.

Thanking you in anticipation of rapid response,
Yours faithfully,
Mrs. Malti Singh ([protected]),
E-7/ 803, Runwal Estate, Thane (W).

Very Disappointing resulting un acceptable company product.

Dear P.VykuntaRao,

We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now. We are now online to take all your feedback into consideration.

We are unable to track your complaint as certain data hasn’t been mentioned. Please share the following details with us for our Customer Care to get in touch with you:

Kindly send across your Name, Email ID, Contact number, Consumer Complaint and City on the below given email address.

If any more Queries kindly contact us at [protected]@godrej.com or call us on[protected].

Regards,
Godrej Appliances Team
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Dear P.VykuntaRao,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Dear Sandhya,

We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now. We are now online to take all your feedback into consideration.

We are unable to track your complaint as certain data hasn’t been mentioned. Please share the following details with us for our Customer Care to get in touch with you:

Kindly send across your Name, Email ID, Contact number, Consumer Complaint and City on the below given email address.

If any more Queries kindly contact us at [protected]@godrej.com or call us on[protected].

Regards,
Godrej Appliances Team
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Dear Sandhya,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Dear Jangid,

Hope your complaint has been resolved by our Godrej team

If any more Queries kindly contact us at [protected]@godrej.com or call us on[protected].

Regards,
Godrej Appliances Team
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Godrej Refrigerator — outlet water is not working

the outletwater or drain water which would be seen back are not noticed
the water is flowing inside from the vegetablebasket place &unusual sound
pls view my mail &help us as earlier as possible

Dear Sir,
My Refrizerator Model No. GDA 26E S[censored]nit Sr. No.[protected] purchase on dt. 15.12.2007 from M/s Mahalaxmi Electronics, Maliwada Road, Junagadh. But on the very next month the Freez started creating number of problems and I had already informed on phone as well as orally to lyour dealer. My Service Call No. is 812217. When ever the mechanic visit my house, I have to pay Rs. 180/- as the visiting fee, but you should understand that the product you have sold is totally defective and what your dealer has told is not there. It is as under :

1) The above model was anti-corrosive for 10 years and on the next year, it started corroding. Then the painter from your company took the door and repainted but immediately after six months, the whole door and other steal parts get corroded. Pl. get me the above things corrected.

2) The defrost system does not work properly and the defrost water does not pass through outlets, but it is accumulated back of the Freez over Compressor and ultimately it is overflown over the electric terminals and creates short circuit problems thereby electric shock accidants. Moreover, as soon as we press the derost button, after one hour the continous flow of drops inside the Refrizerator over all milkcan, other matterials, vegetables and the whole Refrizerator becomes full of water. So every time at the time of Defrost, we have to pull the Refrizerator forward and remove the Tray from the compressor to exhaust it.
Now I am fed with the service, visiting charges and all the times your mechanics make experiments and never turn up for further problems. I have seen that your Company has changed three Service Centres in Junagadh city. It is therefore desired that first of all the Refrizerator Door should not get corroded during the guarantee period. Secondly, the drops of water should not fall inside the Freez after defrost. Pl do not teach me any working methodology to use the Refrizerator as I had the same Refrizerator in my house for 23 years without any problem like this. It is requested for the last time to send your Engineer and find out the solution of water dropping inside the Freez and replace me the Door as it has totally corroded during the anti corrosive period of 10 years, failling in which I have to approach Hon. Court for compensation and mental stress. A line of reply and quick service is relquested. My Cell No. [protected] Email : [protected]@yahoo.com

(RUSHIKESH J VAISHNAV)
JUNAGADH

Dear Sir,
My Refrizerator Model No. GDA 26E S[censored]nit Sr. No.[protected] purchase on dt. 15.12.2007 from M/s Mahalaxmi Electronics, Maliwada Road, Junagadh. But on the very next month the Freez started creating number of problems and I had already informed on phone as well as orally to lyour dealer. My Service Call No. is 812217. When ever the mechanic visit my house, I have to pay Rs. 180/- as the visiting fee, but you should understand that the product you have sold is totally defective and what your dealer has told is not there. It is as under :

1) The above model was anti-corrosive for 10 years and on the next year, it started corroding. Then the painter from your company took the door and repainted but immediately after six months, the whole door and other steal parts get corroded. Pl. get me the above things corrected.

2) The defrost system does not work properly and the defrost water does not pass through outlets, but it is accumulated back of the Freez over Compressor and ultimately it is overflown over the electric terminals and creates short circuit problems thereby electric shock accidants. Moreover, as soon as we press the derost button, after one hour the continous flow of drops inside the Refrizerator over all milkcan, other matterials, vegetables and the whole Refrizerator becomes full of water. So every time at the time of Defrost, we have to pull the Refrizerator forward and remove the Tray from the compressor to exhaust it.
Now I am fed with the service, visiting charges and all the times your mechanics make experiments and never turn up for further problems. I have seen that your Company has changed three Service Centres in Junagadh city. It is therefore desired that first of all the Refrizerator Door should not get corroded during the guarantee period. Secondly, the drops of water should not fall inside the Freez after defrost. Pl do not teach me any working methodology to use the Refrizerator as I had the same Refrizerator in my house for 23 years without any problem like this. It is requested for the last time to send your Engineer and find out the solution of water dropping inside the Freez and replace me the Door as it has totally corroded during the anti corrosive period of 10 years, failling in which I have to approach Hon. Court for compensation and mental stress. A line of reply and quick service is relquested. My Cell No. [protected] Email : [protected]@yahoo.com

(RUSHIKESH J VAISHNAV)
JUNAGADH

Thanks a lot to Mr Sharma and his team, and Godrej as a whole.

The compressor was found faulty and it was replaced.
I am happy that the machine is working now.

Sincerely hope that "Aditya Agency" should know, that they cannot misguide customer by hide-and-seek manner.

With regards,
Birupaksha Ray

Dear Ray Biru,

Your complaint has been closed as on October

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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godrel/ refrigerator — machine is not working

refrigerator is not working may be compressor is faulty . so please resolve my problem ASAP.i am waiting for your reactive action.
Thankyou.

Dear chandankarakoti,

Your complaint has been closed as on October

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Dear Sapan Kumar Giri,

Your complaint has been closed as on September 2012

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Godrej Refrigerator — Not working since a long time.

Hi,
I purchase one Godrej refrigerator on March 2008. But it is not getting cool. I complained several times about same issue But they just resolve the issue for few days. At the time of purchase, they gave me warrantee of Godrej refrigerator till 5 years. But today I am facing the problem and i called Godrej refrigerator customer care. They said we charging for Rs. 2000/- for gas refiling + visiting charges. I don't understand meaning of warrantee. If i have to pay for everything, what is use of warrantee?

I will highly appreciate you, if you can resolve the issue ASAP. because i am suffering a lot. Please suggest me for the same. waiting for your positive response.

Thanks and Regards.
Vinod Kumar Sharma.

Hi,
I purchase one Godrej refrigerator on March 2008. But it is not getting cool. I complained several times about same issue But they just resolve the issue for few days. At the time of purchase, they gave me warrantee of Godrej refrigerator till 5 years. But today I am facing the problem and i called Godrej refrigerator customer care. They said we charging for Rs. 2000/- for gas refiling + visiting charges. I don't understand meaning of warrantee. If i have to pay for everything, what is use of warrantee?

I will highly appreciate you, if you can resolve the issue ASAP. because i am suffering a lot. Please suggest me for the same. waiting for your positive response.

Thanks and Regards.
Vinod Kumar Sharma.

Dear RANNALDAS,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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I had posted this complaint long back and had thought that writing in this forum will help me to get justice. But there has been no follow up till date. What is the use of this forum if there is no use in posting here. The authorities should at least have the interest to do something about it or try to talk with us to find out if they can do something.

Shame on Godrej! Is this how you manage your customers and give service?

I am left with no option but to go to the consumer courts to get justice.

Sameer Hota

The response of Godrej Appliance Team is completely False.

They have not even contacted me till date even over Phone.

Dear citizens, beaware of this false statement made by the Godrej Team.

My problem has not been resolved till date.


Sameer Hota

Dear Sameer,

Your complaint has been closed as on September

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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I purchased godreg pentacool refrigerator on 25th May 2012...but now there is rust at door ...how to I complaint against it there is 10 year rust free warranty...
Ajay Kumar
Dumra
Baghmara
Dhanbad
Jharkhand
Mo. No.-[protected]

Godrej/Refrigerator — Negligent service of technicians

Complaint No.: 688619 dt.21.6.10; 690596 dt.26.6.10; 692960 dt.2.7.10; 695235 dt.10.7.10 & 696825. I have already made complaints on this site earlier. I wonder whether complaints are taken seriously or it is just waste of time for consumers. I hope Godrej keeps up to its title or 'Smartcare.

The company is totally not bothered about inconveniences caused to lay persons like me. Complaints are not attended and I am subject to harassment.

Dear SDT,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Dear ravi bist,

Your complaint has been closed as on August

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Dear ranjit shedgea,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Dear Sanjay Bhandarkar,

Your complaint has been closed as on July

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Refrigerator — Door & Body Rusting

Dear Sir,

I bought my refrigerator 3 1/2 years back. Some front part of the door & body starting rusting.

Your service man for Sky Enterprises (Mira Road) written the complaint . He told me he will revert within Two to Three days . Person who checked is Mr Imran Khan.

Please revert as soon as possible.

Dear Vipin Agrawal,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Dear Vimal Dogra,

Your complaint has been closed as on July

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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I have purchased godrej AXIS COOL on[protected].at chennai. From last seven days friedge is not working i have given more than 4 times complaint at consumer complaint no [protected]. still no body is attending complaint.
service part is verry bad which spoils reputation of brand name.

my contact no [protected]
RAJESH SHAH
CHENNAI

Dear R. D. Jadhav,

Your complaint has been closed as on July

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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d/sir i have purchased godrej refrigerator in last five years. There many problems before last one month. Compressor is not working properly. Freezer is not getting cool. model of our godrej fridge is penta cool GD 19. Please take action on this matter.

my address,
a.vijayalakshmi,
11/24, dhasavathara sannathi road,
north gate.
srirangam.
trichy.620006.
tamilnadu.

Dear Mrinal Kumar Choudhury,

Your complaint has been closed as on July

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Godrej Refrigerator — Water leakage

Hi,

Kindly note that after your service man attended the Fridge, it is giving lot of problem. Please send a experienced person, because our warranty period is getting over,

Hope you will understand the problem and will send a right person


G Saraswathy
23771759

My refrigerator is under amc. Presently i have a complaint of water leakage from the fridge. Also, after the earlier repairs elec bills have gone much high. Pl attend at the earliest.

We are facing problem in new refrigerator

Mob no [protected]

Add - N12B First Floor Back Side,
Abul Fazal Enclave, Okhla
New Delhi 110025

Solution required

Water leakage
We are facing this water leakage problem in my refrigerator from the eight months,and also logged many (Seven) complaints regarding this but still we had no solution, Latest complaint no - 958006 dated 22/07/2011, request you to kindly help to close it on urgent bases....


Regards,
Shivashankar Dugani.

Dear N Suvasin,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Dear Shivashankar Dugani,

Your complaint has been closed as on September 2012

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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