Godrej Appliances Complaints & Reviews

I purchased a new Godrej Refrigerator on the eve of Newyear. When it was unpacked by the service people for installation and demo it was found damaged--dent in the door and side wall of the fridge. The Company people tried to convince me saying they would replace the damaged door and side plate to make it look good. As the dent was found at the time o[censored]npacking the brand new fridge I pointed out that it was supplied in damaged condition and I refused to accept it and wanted replacement. Then the Company told that the dealer from whom I made the purchase would arrange for replacement. When I contacted the dealer they told it was the company who would attend to replacement. The matter is being dragged on for more than three weeks with no result. In the meanwhile, many visits were made by the company people to inspect the damage and take photograph but there is no indication either from the company or the dealer regarding my request for replacement.

It is high time the Indian consumers should be protected from such harassment by the companies and the Government should enact laws to make it compulsory for the companies to replace such damaged goods immediately when it is returned by the consumer. Such facility is available in US and other countries where the consumer is free to return the goods within a reasonable time if not satisfied with the product even if it is damaged. When the Indian Corporates follow American system of management and run their companies like Americans, why not they follow this policy of Ameerican manufacturers?

hello,
My parents purchased Godrej refrigerator for Rs14500/ on 29.6.2009 from Next retail shop Ferozpur Road Ludhiana.Just after ten days of its purchase it had sound problem which was informed to service station of Godrej co. model gram ldh. They send Mr.Sunil twice but he could not identify the problem.Therafter one another person was sent he also did not provide satisfactory work.Thus one year expired and another person came he said gas needs to be filled and asked for money for filling gas and that to with gurantee of three months only. It means New Godrej refrigerator needs to be filled with gas after every three months.This delay has occured due to no service provided by service station and they just lingered the things and warranty period expired.My parents were harrassed unnecessary Now they want that company should replace the refrigerator immediately and corect piece to be provided as it is not athentic to get the gas filled in New refrigerator after every three months.so I am writing you so that you ask service station people and we should able to get correct piece of refrigerator.
I shall be very much thankful to you if justice is being done here.
Thank you
amita

To whomsoever it may concern

Re Midnight burning of Godrej Window AC 1-5 TON.,

I have purchased 1.5 Ton window AC from Godrej Ltd . One night when was sleeping , in the midnight the AC caught fire and not only it destroyed it self , it destroyed my curtains , window and house by big flames and suffocation to me. All in the mid of the night when I was alone,

Godrej registered complaint vide 568609 on[protected],
NIC registered Complaint Id: 18852/2/2010 Filed On 10/27/2010
at complaints <[protected]@core.nic.in>

Both my complaints are ignored by both of them . May be NIC is bribed by Corporate Godrej for not taking up the complaint.

The officers of Godrej are wreck less and insensitive. The officers are low level personnel who refused to even provide higher levels of management e-mail address nor they were sensitive to Godrej reputation being spoiled by a defective produst . The officers wanted 80% of cost of repair , i.e Godrej wants to make money out of disasters and possible loss of human life. What a representatives of corporate responsility to citizens and customers. The officers are Mr Rohit R Kharade , Mr Dilip Mandal, Mr Devanand, Mr Rajan , Mr Sanjay Patnaik whose e-mail address
are
ROHIT R. KHARADE <[protected]@godrej.com>; Dilip Mandal <[protected]@godrej.com>; sanjay patnaik <[protected]@yahoo.co.in>
Cc: Devanand <[protected]@godrej.com>; [protected]@godrej.com;

I am told by both Mr Sanjay and Mr Devanand that Ms Godrej Boyce wants to make 80% money on a midnight going up in flames Godrej window AC purchased recently. They said it is final Godrej offer for a Godrej Burnt airconditioner , which happened in my sleep at midnight and by god's grace I had a miraculous escape. TILL today there is no concern shown by Godrej in keeping me assured of product supplied and safety.

I am not convinced about the offer or satisfied with it and I want a more responsible response from Godrej , by taking responsibility of Godrej manufactured product which has gone utterly wrong.

They have also DID NOT provide me with access to Godrej - Director - marketing and CEO, by E-mail address to enable me to have their views on this ridiculous offer by local officers at Asst Manager level.. They have also advised me that I can do what I like as that is Godrej's final word of responsibility ,( even if life of mine goes , using Godrej window air-conditioner, which can go up in flames at midnight when I am asleep). There is no scope on their website to lodge complaints or take it to notice of Mr Adi Godrej.

I am enclosing photos of the Window AC taken after burning. Till today i.e one and half months after I had lodged complaint ( complaint not closed so far ) Godrej is playing with me and stopped responding also.

I look forward to receive a reply from you in next 3 days , either way which will open my options and then Godrej should not feel that I have not tapped all avenues in Godrej before taking extreme steps which are open for a genuine customer .

I want full refund of money as this is an extra ordinary failure of poor quality product which endangered my life.or a full replacement of AC with proper quality certificates.

regards
Prof PSRao
B.Tech(Hons) IIT KGP, M.Tech IIT Chennai, MBA, (Ph.D)
401, Sri Renuka Vihar Apartments
Lawsons Bay Colony
Visakhapatnam-530017 phone [protected], [protected] ,

i was purchase the refrigerator on5th nov 2010 from prithvi electronic akasganga bhilai. the trey was cracked within 20 days iwas complained on 10th dec 2010 they surprice me and send the service engineer within 10 hours and message given in my mobile send shri kuldeep sahu to attend he checked and take both trey and said it will be replace with in three days.
unfortunatly as they received the complain they are not replace the trey yet today when i ash to the dealer they said that one of them are not attend the phone and the was gone on leave for new year celebration.

if this type of happen to the new custemer then god knows for old custmer.if the boss gone on holiday they are not charge to any person to take deal complain.
is this is the top company we are dealing with.
please take necessary action to make the company reputation in this regards

A refrigerator was purchased on 29.6.2009 from NEXT RETAIL SHOP FEROZPUR ROAD LUDHIANA.vide bill no.0041055 of Rs14500/.Just after ten days of its purchase it had sound problem which was informed to dealer. He gave no. of service station who was called and informed about the problem.They sent technician but nothing satisfactory action taken.again after some time he was contacted but nothing was done.Dealer was informed again and again but he said this complaint will be handled by service staion .Thus one year passed .I took no.[protected] from internet and called them and told them about the problem .They said now complaint has been filled.It means dealer and service station people were delaying purposefully.Now again service station people contacted after this complaint and said gas needs to be filled and asked money for it.I asked them what is the garantee of gas they are fiilling .They said only three months.MY QUESTION HERE IS THAT NEW REFRIGERATOR HAS GAS PROBLEN IN TWELVE OR THIRTEEN MONTHS.ANOTHER THING I SENT MAIL A BOUT THIS PROBLEM FIVE TIMES BUT NOTHING SERIOUS ACTION HAS BEEN TAKEN.I MUST SAY SERVICE OF GODREJ COMPANY IS VERY POOR SINCE COMPLAINT FILLED ON TOLL FREE NO. OR ON MAIL OR INTERNET IS NOT TAKEN SERIOUSLY.I AM WAITING THAT IF COMPANY OR ANY OTHER PERSON CAN GUIDE ME WHERE I SHOULD SEND MY COMPLAINT SO THAT IT CAN BE ASKED FROM DEALER OR SERVICE STATION WHY THEY HARRASED THE BUYER AND ONE YEAR PAST JUST SENDING US FROM DEALER TO SERVICE STATION.I HOPE IF ANY ACTION TAKEN AND DEALER IS ASKED TO REPLACE OUR REFRIGERATOR AT THE EARLIEST
FROM
CHANDER KUMAR BHAGAT
B34/742 HABOWAL KALAN LUDHIANA PUNJAB
[protected]

we have purchase godrej refrigerator there is foul smell from freezer i had registered complaint on 8/12/2010 comp no-734920 by making false excuses & after making calls to their call center several times no body is taking the step allthough we had informed by the responsible service manager that there is no one in ware house to supply the product strange shame .

Dear Sir,
I am a loyal customer of Godrej since my birth. MY parents had always bought and owned a godrej and so am i doing. The tradition of maintaining what is promised is followed diligently by some handful of companies in which yours is One. I have always had a great respect for the same.

In line with the same impression, I booked a new refrigerator through this salesman, who came knocking on our doors, suggesting we go for a change of our old godrej fridge, which continues to work as per the promise and now for more than 10years. UNFORTUNATELY we decided to go for the exchange as happened in our story of ALLADIN and the MAGIC lamp. THe result , we have paid the full amount on[protected], under your diwali gift scheme with a lot of promises and a scratch card of X value. Since my daugher has her birthday on 25th of November, we clearly instructed your salesman, so called subhash, who promised us to deliver on time as time was of essence of the contract. THE DETAILS OF THE CHEQUE ISSUED AND CLEARED ARE AS UNDER
CHEQUE NO 444948
DRAWN ON HDFC BANK, MUMBAI
AMOUNT 19961.00
WITH THE PROMISED DELIVERY DATE OF[protected]

Now the best part is i have neither the fridge, with the so called benefits, and neither is anyone giving us a proper answer including the sales man who does not even pick up the phone. HIs no is [protected]. The number which we have been calling again and again for which there is no reply continues to be as follows [protected]. One fine day, that is today, these people of yours are sending me a call saying why i am not accepting the fridge. See the beauty of it so far we have been trying to take the delivery which no one responds to and suddenly they decide to oblige a customer as if they are gifting me the fridge. No deliverance of the promised gift and diwali promises. GONE IS THE BIRTHDAY OF MY DAUGHTER FOR WHOM THIS WAS INTENDED.

Dear Sir,
Please give me a single reason as to where as a customer have i failed and why in the case should I accept your product. THe salesman is still not picking up the phone and your delivery dept is after us to accept the delivery as it is overdue from their side and forget the scratch card and accept a small token in exchange as if i am a beggar, Sir I am neither interested in the product or the gift or the scratch card. WHAT A SHAMEFUL CUSTOMER EXPERIENCE.

In the current status I would suggest refunding my money with interest @ 18% with a letter of apology as i am not interested in your product any more. LEt me also state that i will promise you not to buy at any given time any of your products. I know i am a very small and insignificant customer of yours and do not make any difference to your esteemed company.

Please revert so that i can atleast know what to do.

Chirayush Bakshi
[protected]

DEAR SIR
I HAVE PURCHASED GODREJ 185LTRS REFREGIRATOR FROM TMC, VISAKHAPATNAM ON
14.10.2010. THE MODEL NO: GDP V5 195T.

THE MAIN PROBLEM IS SOME TIMES, SOME SOUNDS ARE COME TO THE
REFREGIRATOR LIKE A HAMMERING ON IRON.

THIS TYPE OF SOUNDS CAME FROM JUST 1 WEEK BACK. STILL THE SOUNDS CAME CONTINUESLY.

SO, PLEASE SEND YOUR EXECUTIVE.


MY RESIDENCIAL ADDRESS: -

P P R PRASAD
1-10/B, OLD AIRPORT ROAD, NEAR RR CABIN, BAJI JUNCTION BUS STOP,
GOPALAPATNAM, VISAKHAPATNAM - 530 027. ANDHRA PRADESH,INDIA
MOBILE NO: [protected], [protected]

Dear Consumer Forum,

Bad After Sell Service & Bad Behavior and Defected Items of Godrej Refrigerator

I have purchased a Godrej Refrigerator model no. GD3 23CS2 FRPST Steel, from “RAJ ELECTRONICS”, Bhubaneswar on 26-Jun-2010 by Rs. 11,500/-. Even up to 15 days no one has come from Godrej Electronics for demo also. After giving several complains, concern person has come and he found that the Refrigerator is defected and it needs repair. But as per Zonal manager the defected Refrigerator has been replaced on 1st Week of Aug’10 which was also a defected Refrigerator and the same was confirmed by another electrical / technical staff of “Godrej Company”.

The problems of the Refrigerator are:

1. Formation of Excess Ice due to excess cooling,
2. Leakage of Ice Water from the chilling tray,
3. Air pass inside the Refrigerator due to defected door,
4. Problem in Thermo Starter & Defrosting.

After that we have given numerous complains to the concern company, but till date no action has been taken. Even sometime we have to hear slang words / no response.
When we speak with Sales Manager, as per him the defected piece will be replaced.
But, the ASM says we have to pay more then the market price for the new replaced piece of Refrigerator.
Now we are confused either it is a crime to give a complain to Godrej Company regarding its defected item?.

I would like to refund back of my money from the concern company along with compensation.

Thanking you,

Sarita Samantray
W/o, Debadutta Samantray
MIG – 219,
Kana Vihar Phase-2,
Patia,
Bhubaneswar – 751031
Mobile : [protected]
Home:[protected]

My overall experience with Godrej has been very bad. I had bought a 240 L refrigerator in 2004 which had issues right from day 1. Thanks to the dealer from whom I bought the fridge, he, after a lot of efforts, got it replaced in a month's time.

1. In 2005, I went for a 4 year AMC with Godrej. I do not recall anyone coming and even checking if the fridge is working fine. I only got calls from the service center where I was asked a convenient time for the service engineer's visit, which never happened in the 4 years.

2. Last week, I registered a complaint with Godrej Customer care about my fridge not working. The Service Engineer came as scheduled and gave an estimate of around INR 3500/- with a caveat that after spending this amount, he will see if the compressor is working and if not, another INR 2500 would be required to be spent. I then approached a reputed dealer in Pune whose engineer repaired my fridge with a cost of INR 1600.

The above 2 incidents reflect very poorly on a reputed India conglomerate. I definitely would not recommend anyone the Godrej brand.

I have already lodged a complain through your forum on[protected] regardinng broken glass of the vegetable tray/crisper.Very promptly someone from Godrej visited with the promise to replace it in 2days however there have always been empty promises and no service by the company.The refrigertor was supplied almost a month back but it appears that Godrej is least bothered about rectifying /replacing the broken glass supplied by them.M.S.Sridhar

with ref to above refrigerator model GDE 23B1/2008, complaint was raised with service call number 827426 dated 23/09/2010.
Today the 30th of sep we received a massage saying that the "service call 827426 is completed".
But funny thing is that nobody came to attend or to see the refrigerator,and closed the complaint.
we bought refrigerator of a godrej model on the basis of the reputation of the company.
From the day one we are having problems and within a year it is worst.
If you are least bothered about this then please send us ur address to which this refrigerator to be sent for a free of cost so that u can imporoove your quality and standards.

godrej 2door 250 lt purchased 24.910 from vijay sales mumbai is totally defective as it stop working on same date of delevery just in few hours service person n selling dealer just protecting each other interest n dosent cooperate n agree as defective they just say its just small commom problem i just lost my self in feeling godrej name hope to get good response fr godrej ph [protected]

Hi
Last year(07/01/2009) i bought a refrigerator(Eon GFE 28 Serial No. 2C5C11 [protected]) for Rs.16245/-and a washing machine (GWF 620 DAC Serial No.[protected]DIGMR) for Rs.13890/- from Monghyr Musical Stores, Bekapur, Munger, Bihar (ph no.[protected] a authorised dealer of Godrej in Munger,Bihar in the name of my father Mr. S Z Hoda (bills no.961 & 962).It has been a pathetic experience since then.Firstly,after lots of pleading & requests the non-functional washing machine was replaced.Secondly,within 4mths the refrigerator developed major problems in the cooling unit and after much efforts the complaint was attended by a rude engg. who did some patchwork repair on it. Seems it was a defective product from start.
Recently (04/09/2010) the refrigerator again stopped functioning.For 1week we kept running to the dealer and registered a complaint with the service centre(service call no.878465).When the service engg. turned up he told that the coolant gas has leaked which needs refilling. He charged Rs.350/- for the visit.Then he has disappeared for 4 days and we were told by the service center that the engg. had some personal problems so only when he returns our problem would be attended. The dealer even rudely gave us the number of Mr.Debashish Das([protected]) who apparently is incharge of customer care for Bihar.That number also was switched off for next 3 days. Finally after 2 weeks of efforts the engg. was back and we were told the cooling unit needed replacement which would take over 15 days more and besides the bill that also went up to over Rs.3000/- while the earlier estimate was Rs.750/-.We are still waiting for it to be replaced.

My parents are senior citizens (father is 75 yr old)and there is no other person over there to follow up for all these complaints.The authorised dealer is 1.5km form our house and insists that my father should come in person to his shop to register the complaint. They do not register it over phone and my parents are not that computer savvy to register the complaint online.The authorised dealer is very rude and has simply told us he is not responsible for any after-sales service and we should contact Godrej directly (Mr. Ibrar [protected]) for it.This is really too much for an elderly couple to cope with. I am living in Mumbai and cannot follow it up from here. Kindly do the needful and take up the case with the company.

Regards
Shariq Hoda
[protected]
[protected]@rediffmail.com

NOt much of cooling....and water coming from vegetable tray...

I want to replace the referigerator. Because in just 8 months old referigerator i face compressor problem twice. if i defrost the fridge the water comes inside the fridge not backside. Cockroaches enter easily in close door fridge. So, I request the company to replace the fridge.

Dinesh Kumar
[protected]

Dear Sir/Madam,

I am DN Pathak and residing at House No D-273, Gali No- 7 Bhajanpura Delhi- 110053, I have purchase a Refrigerator from VENUS ELECTRONICS (F-610, Main Wazirabad Road, Opp Bhajanpura Bus Stand Delhi- 110094), Model No- 19B-1 EDGE, Color Cherry as on dated 26 October 2008. I have complaint to your customer care last week after that a person from your company has visited my residence on 17th August. He inspect the refrigerator and said there is no problem but there is a power cut of problem and also current on the body of the refrigerator. He didn’t clarify what to be done for rectification of the said problem.

Therefore I request you send some qualified engineer to see the problem and make it all right at the earliest.
My Complaint No- 422171 dt 19 August 2010 in Godrej Customer care
My address is as follows, please send the engineer after 6 pm.

Devendra
C/o K C Pant
House No D-272, (Old No- 159),
Gali No- 7 Bhajanpura Delhi- 110053
Mobile No- [protected] and [protected]

Thanks and Regards,

DN Pathak

Dear Concerned, I had purchased a refrigerator on 12/05/2009 from Kiran Electronics ( Baruipur- kol144 ) shop with Rs. 13900. The Model # is GFE 25 AC ( Col C/ Red ). After 3 months from purchased the Compressor got damaged. I had went to the Shop ( kiran Electronics ) to inform regarding the problem but they informed me that to contact with Godrej Service Centre which is absolutely unethical as if I take one goods from one shop where any problem will come definetly I will inform to the shop first and they have to do the necessary process not the customer. After a long way the shop had informed to the Customer care and they had come to my place after a long comunication ie 02/09/09. They had changed the compressor and had given a 5 yrs. warrenty for the compressor. Now after 02/09/09 on 03/08/10 again the compressor got damaged accordingly. Again same procedure..... informed to the shop owner athey had informed to the service centre. On 10/08/2010 one man ( Name : Ekramul mob # [protected] ) had came to visit only to see the problem and charged Rs. 350 where the service centre had informed Rs. 250 over phone and Rs, 1100 for Gas Charging . For this confusion I did n't given the amount to the man and informed him we would pay the amout when you will come to change the compressor. For your information the man Ekramul had already mentioned on the receipt PAID RS. 350. Whatever on 16/08/10 My mother had recvd a call from the mob # [protected] and the person informed that..... they will send service man to money first ( Rs. 350 + 1100 ) and will come back after for the service.

Please note my service order # 308157.

I have a big question is it a service centre or is it a frod centre that where has mentioned this kind of term ie first take money then they will do their job afetr finish their personal work.


This is my request you all that, plz do not do this kind of sevice to the customer as once they buy something they have some dream with that. I f their any problem with godds then it's bad luck. But if you people will not come to solve th problem then there has nothing to trust. Belief me I will never suggest to my freinds to buy any Godrej Product as I am really not happy for the Service. Goods can damaged that I agree but service is a protect to damaged.

Please do the needful.

kindly contact to my mob # [protected] for further information.


Thanks,
Tanay Nandi.
Mollarchalk, Magrahat.
South 24 Pargana

cooling was low
complaint WAS booked WITH GODREJ TOLL FREE NO. [protected]
no.964237 dt 9/8/10
attended by Mr.Sukhwinder singh FROM GODREJ ,CHANDIGARH
diagnosed defect in compressor &
MR.kuldeep singh FROM GODREJ CHANDIGARH replaced the compressor/gas/drier/relay/olp.s.copacitor on 10/8/10
WE WERE BILLED FOR RS.4550/==
NO IMPROUVEMENT IN COOLING EVEN THERE AFTER
NO COOL AIR PASSING
NEEDS URGENT ATTENTION

THERE SEEMS TO BE A PROBLEM OF FREE PASSAGE OF COOL AIR WHERE AS THE COMPRESSOR HAS BEEN REPLACED

KINDLY LOOK INTO THE MATTER

I HAVE A GODREJ PENTACOOL GD 19 REFRIGERATOR. IN MARCH 2010 MY REFRIGERATOR STOPPED WORKING AND I LODGED A COMPLAINT WITH GODREJ AND THE LOCAL PEOPLE CAME AND ATTENDED THE PROBLEM, THEY CHANGED THE TERMOSTAT AND FILLED IN GAS. AGAIN AFTER A WEEK'S TIME THE REFRIGERATOR STOPPED WORKING. AGAIN AFTER COMPLAINT AN EXECUTIVE CAME AND CHANGED THE THERMOSTAT FREE OF COST BUT AGAIN ADDED A NEW ITEM, LIMIT SWITCH. AGAIN AFTER COMPLETING JUST 3 MONTHS FROM THE DATE OF LAST REPAIR THE REFRIGERATOR HAS STOPPED COOLING. WHEN ASKED IT WAS SAID THAT NO GUARANTEE FOR ANY PREVIOS WORK CARRIED OUT IS VALID AND I WILL HAVE TO MAKE FRESH PAYMENTS FOR ANY VISIT / REPAIRS BY THE SERVICE ENGINEER. THE COST OF A NEW REGRIGERATOR OF SAME SPEC TODAY IS Rs 9000 (MAX). COST OF REPAIR SO FAR HAS BEEN Rs 2000 +. IF AFTER SPENDING Rs 2000 THE REFRIGERATOR WORKS FOR ONLY 3 MONTHS AND AGAIN STOPS WORKING THEN WHAT THESE REPAIR PEOPLE ARE COMING FOR. THEY ARE JUST FOOLING US IN THE NAME OF AFTER SALES SERVICE.
THANKS

SHREEDHAR SINGH
[protected]