Godrej Appliances Complaints & Reviews

Dear Consumer Forum,

Bad After Sell Service & Bad Behavior and Defected Items of Godrej Refrigerator

I have purchased a Godrej Refrigerator model no. GD3 23CS2 FRPST Steel, from “RAJ ELECTRONICS”, Bhubaneswar on 26-Jun-2010 by Rs. 11,500/-. Even up to 15 days no one has come from Godrej Electronics for demo also. After giving several complains, concern person has come and he found that the Refrigerator is defected and it needs repair. But as per Zonal manager the defected Refrigerator has been replaced on 1st Week of Aug’10 which was also a defected Refrigerator and the same was confirmed by another electrical / technical staff of “Godrej Company”.

The problems of the Refrigerator are:

1. Formation of Excess Ice due to excess cooling,
2. Leakage of Ice Water from the chilling tray,
3. Air pass inside the Refrigerator due to defected door,
4. Problem in Thermo Starter & Defrosting.

After that we have given numerous complains to the concern company, but till date no action has been taken. Even sometime we have to hear slang words / no response.
When we speak with Sales Manager, as per him the defected piece will be replaced.
But, the ASM says we have to pay more then the market price for the new replaced piece of Refrigerator.
Now we are confused either it is a crime to give a complain to Godrej Company regarding its defected item?.

I would like to refund back of my money from the concern company along with compensation.

Thanking you,

Sarita Samantray
W/o, Debadutta Samantray
MIG – 219,
Kana Vihar Phase-2,
Patia,
Bhubaneswar – 751031
Mobile : [protected]
Home:[protected]

My overall experience with Godrej has been very bad. I had bought a 240 L refrigerator in 2004 which had issues right from day 1. Thanks to the dealer from whom I bought the fridge, he, after a lot of efforts, got it replaced in a month's time.

1. In 2005, I went for a 4 year AMC with Godrej. I do not recall anyone coming and even checking if the fridge is working fine. I only got calls from the service center where I was asked a convenient time for the service engineer's visit, which never happened in the 4 years.

2. Last week, I registered a complaint with Godrej Customer care about my fridge not working. The Service Engineer came as scheduled and gave an estimate of around INR 3500/- with a caveat that after spending this amount, he will see if the compressor is working and if not, another INR 2500 would be required to be spent. I then approached a reputed dealer in Pune whose engineer repaired my fridge with a cost of INR 1600.

The above 2 incidents reflect very poorly on a reputed India conglomerate. I definitely would not recommend anyone the Godrej brand.

I have already lodged a complain through your forum on[protected] regardinng broken glass of the vegetable tray/crisper.Very promptly someone from Godrej visited with the promise to replace it in 2days however there have always been empty promises and no service by the company.The refrigertor was supplied almost a month back but it appears that Godrej is least bothered about rectifying /replacing the broken glass supplied by them.M.S.Sridhar

with ref to above refrigerator model GDE 23B1/2008, complaint was raised with service call number 827426 dated 23/09/2010.
Today the 30th of sep we received a massage saying that the "service call 827426 is completed".
But funny thing is that nobody came to attend or to see the refrigerator,and closed the complaint.
we bought refrigerator of a godrej model on the basis of the reputation of the company.
From the day one we are having problems and within a year it is worst.
If you are least bothered about this then please send us ur address to which this refrigerator to be sent for a free of cost so that u can imporoove your quality and standards.

godrej 2door 250 lt purchased 24.910 from vijay sales mumbai is totally defective as it stop working on same date of delevery just in few hours service person n selling dealer just protecting each other interest n dosent cooperate n agree as defective they just say its just small commom problem i just lost my self in feeling godrej name hope to get good response fr godrej ph [protected]

Hi
Last year(07/01/2009) i bought a refrigerator(Eon GFE 28 Serial No. 2C5C11 [protected]) for Rs.16245/-and a washing machine (GWF 620 DAC Serial No.[protected]DIGMR) for Rs.13890/- from Monghyr Musical Stores, Bekapur, Munger, Bihar (ph no.[protected] a authorised dealer of Godrej in Munger,Bihar in the name of my father Mr. S Z Hoda (bills no.961 & 962).It has been a pathetic experience since then.Firstly,after lots of pleading & requests the non-functional washing machine was replaced.Secondly,within 4mths the refrigerator developed major problems in the cooling unit and after much efforts the complaint was attended by a rude engg. who did some patchwork repair on it. Seems it was a defective product from start.
Recently (04/09/2010) the refrigerator again stopped functioning.For 1week we kept running to the dealer and registered a complaint with the service centre(service call no.878465).When the service engg. turned up he told that the coolant gas has leaked which needs refilling. He charged Rs.350/- for the visit.Then he has disappeared for 4 days and we were told by the service center that the engg. had some personal problems so only when he returns our problem would be attended. The dealer even rudely gave us the number of Mr.Debashish Das([protected]) who apparently is incharge of customer care for Bihar.That number also was switched off for next 3 days. Finally after 2 weeks of efforts the engg. was back and we were told the cooling unit needed replacement which would take over 15 days more and besides the bill that also went up to over Rs.3000/- while the earlier estimate was Rs.750/-.We are still waiting for it to be replaced.

My parents are senior citizens (father is 75 yr old)and there is no other person over there to follow up for all these complaints.The authorised dealer is 1.5km form our house and insists that my father should come in person to his shop to register the complaint. They do not register it over phone and my parents are not that computer savvy to register the complaint online.The authorised dealer is very rude and has simply told us he is not responsible for any after-sales service and we should contact Godrej directly (Mr. Ibrar [protected]) for it.This is really too much for an elderly couple to cope with. I am living in Mumbai and cannot follow it up from here. Kindly do the needful and take up the case with the company.

Regards
Shariq Hoda
[protected]
[protected]@rediffmail.com

NOt much of cooling....and water coming from vegetable tray...

I want to replace the referigerator. Because in just 8 months old referigerator i face compressor problem twice. if i defrost the fridge the water comes inside the fridge not backside. Cockroaches enter easily in close door fridge. So, I request the company to replace the fridge.

Dinesh Kumar
[protected]

Dear Sir/Madam,

I am DN Pathak and residing at House No D-273, Gali No- 7 Bhajanpura Delhi- 110053, I have purchase a Refrigerator from VENUS ELECTRONICS (F-610, Main Wazirabad Road, Opp Bhajanpura Bus Stand Delhi- 110094), Model No- 19B-1 EDGE, Color Cherry as on dated 26 October 2008. I have complaint to your customer care last week after that a person from your company has visited my residence on 17th August. He inspect the refrigerator and said there is no problem but there is a power cut of problem and also current on the body of the refrigerator. He didn’t clarify what to be done for rectification of the said problem.

Therefore I request you send some qualified engineer to see the problem and make it all right at the earliest.
My Complaint No- 422171 dt 19 August 2010 in Godrej Customer care
My address is as follows, please send the engineer after 6 pm.

Devendra
C/o K C Pant
House No D-272, (Old No- 159),
Gali No- 7 Bhajanpura Delhi- 110053
Mobile No- [protected] and [protected]

Thanks and Regards,

DN Pathak

Dear Concerned, I had purchased a refrigerator on 12/05/2009 from Kiran Electronics ( Baruipur- kol144 ) shop with Rs. 13900. The Model # is GFE 25 AC ( Col C/ Red ). After 3 months from purchased the Compressor got damaged. I had went to the Shop ( kiran Electronics ) to inform regarding the problem but they informed me that to contact with Godrej Service Centre which is absolutely unethical as if I take one goods from one shop where any problem will come definetly I will inform to the shop first and they have to do the necessary process not the customer. After a long way the shop had informed to the Customer care and they had come to my place after a long comunication ie 02/09/09. They had changed the compressor and had given a 5 yrs. warrenty for the compressor. Now after 02/09/09 on 03/08/10 again the compressor got damaged accordingly. Again same procedure..... informed to the shop owner athey had informed to the service centre. On 10/08/2010 one man ( Name : Ekramul mob # [protected] ) had came to visit only to see the problem and charged Rs. 350 where the service centre had informed Rs. 250 over phone and Rs, 1100 for Gas Charging . For this confusion I did n't given the amount to the man and informed him we would pay the amout when you will come to change the compressor. For your information the man Ekramul had already mentioned on the receipt PAID RS. 350. Whatever on 16/08/10 My mother had recvd a call from the mob # [protected] and the person informed that..... they will send service man to money first ( Rs. 350 + 1100 ) and will come back after for the service.

Please note my service order # 308157.

I have a big question is it a service centre or is it a frod centre that where has mentioned this kind of term ie first take money then they will do their job afetr finish their personal work.


This is my request you all that, plz do not do this kind of sevice to the customer as once they buy something they have some dream with that. I f their any problem with godds then it's bad luck. But if you people will not come to solve th problem then there has nothing to trust. Belief me I will never suggest to my freinds to buy any Godrej Product as I am really not happy for the Service. Goods can damaged that I agree but service is a protect to damaged.

Please do the needful.

kindly contact to my mob # [protected] for further information.


Thanks,
Tanay Nandi.
Mollarchalk, Magrahat.
South 24 Pargana

cooling was low
complaint WAS booked WITH GODREJ TOLL FREE NO. [protected]
no.964237 dt 9/8/10
attended by Mr.Sukhwinder singh FROM GODREJ ,CHANDIGARH
diagnosed defect in compressor &
MR.kuldeep singh FROM GODREJ CHANDIGARH replaced the compressor/gas/drier/relay/olp.s.copacitor on 10/8/10
WE WERE BILLED FOR RS.4550/==
NO IMPROUVEMENT IN COOLING EVEN THERE AFTER
NO COOL AIR PASSING
NEEDS URGENT ATTENTION

THERE SEEMS TO BE A PROBLEM OF FREE PASSAGE OF COOL AIR WHERE AS THE COMPRESSOR HAS BEEN REPLACED

KINDLY LOOK INTO THE MATTER

I HAVE A GODREJ PENTACOOL GD 19 REFRIGERATOR. IN MARCH 2010 MY REFRIGERATOR STOPPED WORKING AND I LODGED A COMPLAINT WITH GODREJ AND THE LOCAL PEOPLE CAME AND ATTENDED THE PROBLEM, THEY CHANGED THE TERMOSTAT AND FILLED IN GAS. AGAIN AFTER A WEEK'S TIME THE REFRIGERATOR STOPPED WORKING. AGAIN AFTER COMPLAINT AN EXECUTIVE CAME AND CHANGED THE THERMOSTAT FREE OF COST BUT AGAIN ADDED A NEW ITEM, LIMIT SWITCH. AGAIN AFTER COMPLETING JUST 3 MONTHS FROM THE DATE OF LAST REPAIR THE REFRIGERATOR HAS STOPPED COOLING. WHEN ASKED IT WAS SAID THAT NO GUARANTEE FOR ANY PREVIOS WORK CARRIED OUT IS VALID AND I WILL HAVE TO MAKE FRESH PAYMENTS FOR ANY VISIT / REPAIRS BY THE SERVICE ENGINEER. THE COST OF A NEW REGRIGERATOR OF SAME SPEC TODAY IS Rs 9000 (MAX). COST OF REPAIR SO FAR HAS BEEN Rs 2000 +. IF AFTER SPENDING Rs 2000 THE REFRIGERATOR WORKS FOR ONLY 3 MONTHS AND AGAIN STOPS WORKING THEN WHAT THESE REPAIR PEOPLE ARE COMING FOR. THEY ARE JUST FOOLING US IN THE NAME OF AFTER SALES SERVICE.
THANKS

SHREEDHAR SINGH
[protected]

Sir,
I am Vinod Kumar Gupta from Delhi. I have purchased a Godrej EON Frost Free Refrigerator double door GFE 32DZ on 03/06/2010 from Nayyar Electronics, Pitampura Delhi. Only within a span of 24 hours the refrigerator has gone out of order and the Godrej technician told that there is some device is not working and change that device after 2 days refrigerator gone out again and Godrej Technician told that they replace refrigerator and after replacement now after 45 days problem is same and now Godrej Technician told that that new replace refrigerator has compressor problem and its has to be changed or replaced.
It is very strange that such a big company is making so sub standard quality refrigerator that the unit becomes faulty within a few months and then they refuse to replace it. It is not sure that they will be giving a new compressor also. They may even give an used compressor as spare. This is sheer cheating and depriving the consumer of his rights.as the customer is suffering after spending Rs.20000/- for buying this sub standard quality product. Godrej people are equally reluctant in giving proper service. They are cheating and fooling people by selling sub standard products without proper quality check. The godrej Management should be answerable for this.
I want to Refund my Money from the company.....

Model: Godrej EON refrigerator
Date of Buy: 03/06/2010
Place: Nayyar Electronics, Pitampura, Delhi
Amount: 20,000/-

It is to my utmost despair and disbelief that a brand name as renowned and respected as Godrej has shown us, a customer family, such absolute disregard. In recent years, I have encountered many instances of brands, shop keepers, vendors, etc. relieve themselves of any notion of a responsibility with the customer, the moment he/she has signed on the dotted line. With companies such as Godrej, one just expects better, more - but the disillusion I have undergone has held me in good stead and strengthened me in my resolve to never to be a Godrej customer again. The Godrej washing machine which we bought less than 2 years ago has been errant in functioning and has often given us trouble. we have called the call centre and 2 before in the last 18 months have had 2 calls logged and repaired with an acceptable response time. However the problem has persisted. Withe the thris recurrence of the problem and a complaint being registered, the engineer visited our house in 3 days time. I explained the malfunction to him and he suggested that we replace one of the major parts of the machine to which I told him the other part of the problem. To which he responded saying 'You just told me some other problem'. I said 'Yes. This second is also a problem with it and both these problems have been consistently present since the last repair.' He responds (in Hindi of course) to somewhat this effect 'You can't keep changing your problem statement'. I asked him what he meant by that and that it was my duty to tell him all the issues I was facing with the machine so he could best give us a solution. To which he responds 'You are the customer. I don't have a choice but to tell you you are right. And he left with a promise to replace the part within 3 working days. I requested him to confirm with his office/superior/warehouse and he did and reconfirmed that in 3 days he would replace the part and then he would look into the other issue. This happened somtime in the month of July in the first week. We are today on the 9th of August. There has been no response from the company / from the engineer.

We have called a local electrician / engineer who has made the machine work (though it's not in the best condition anymore as too many people have touched it.

We have spent close to Rs. 5,000 in the last 5 repiars and I am wondering if it makes sense for us to continue using a product for which the maintenance cost is almost 45% of its original cost in less than 2 years of purchase.

I am sadly disillusioned and angry with a brand that did not care to fulfill its promise!

Loan account No.4050CD00033908. I had brought a Godrej Refrigerator from Kohinoor Dadar.Taken loan from Bajaj Finance of Rs.7,700/= EMI @Rs.1,100/= for 7 Months Started EMI from January 10 ended in July 10,but I received sms on my Mobile no.[protected] on 5th of August 10 EMI is going to come in my Bank of Rs.1,100/= When my loan is completed than why EMI will send in my Bank.

If I will not receive your answer on my E-mail ID niteen.[protected]@gmail.com then I will write for stop Payment to my Bank immediately,for which I will not held responsible.Please be noted.
Niteen Naik

I purchased a Godrej refrigerator on 20th June 2009,and it has one year warranty period.for some defects i register a complain on 1st June 2010 at Godrej customer care.But they did not attend my complaint.When I gave a second complaint on 22th June 2010,they told me that my 1st complaint is closed for not finding my proper address and the second complaint will be charged as it is out of warranty period.and they attend the second complaint on 29th June 2010 and charge 900 for service.After that i received a message from Godrej that my complaint is attended and service charge is nil.so why they didn't attend my first complaint and after taking 900 from me,why the message came as service charge is nil.i want my money back.

Godrej Smartcare sholud be renamed as GODREJ TROUBLECAE.

My complaint for Refrigerator lodged on 19.05.2010 is still not cleared even repeated complaints to their National Service Head Ravi Bhat has fallen on deaf ears I have already started the process to file case at Consumer Courts as well as Civil Courts for damages.

KC AGGRAWAL
[protected]
[protected]@rediff mail.com

MY NAME IS R.K.SINGH I REGISTERED THE COMPLAIN IN TOLL FREE NO [protected] ON 28.06.2010 COMPLAIN NO GIVEN TO ME IS 389173 AND MADE SEVERAL CALLS TO THAT TOLL FREE NO INSPITE OF VARIOUS CALLS NO TECHNICIAN VISITED. WHILE ASSURED IN EVERY CALL THAT VERY SOON TECHNICIAN WILL VISIT. IF THE COMPANY LIKE GODREJ GIVE THIS TYPE OF SERVICES WHO WILL BUY THE PRODUCTS OF THE COMPANY

I have purchase Godrej Refrigerator from SATYAM ELECTROVISION, THAKUR VILLAGE KANDIVALI (E). Mumbai 4000101

My Refrigerator Model No is GDE23S[protected]
Purchase Date is: 13 Feb 2010.
Delivered Date is: 15 Feb 2010.

When they delivered at that time SUPERSTORE was broken. I informed delivery boy. After used of around 45 Days we found that Vegetable & other eatable were not store for long time & they affected by Fungal.

Also when we defrosted at that time water leakage from "Chiller Tray"& that spoil all contains put below Chiller Tray.

So I put complain into your customer care on 21st April 2010. My complain No is 584800. After that your technician came to our place & he told that there is "Cooling problem"in our fridge & we need to change gas & he did it. Because I dont want stuck.

I call too many times to their office no.[protected] / 6796 1370. But most of the time phone is busy or they didnt pickup call.


I have no time from my regular working hours to do follow up with their mess up communication.
This indirectly harass me & this affected my professional work indirectly. This hamper my work also.

I want to replace this faulty/damage piece.

My Mobile No is: [protected]
My Email Address is: [protected]@GMAIL.COM

Within Warranty period we"re not getting PROPER SERVICE FROM GODREJ AND THEIR FRANCHISE .THEY ARE TRYING TO MISLEAD US AND WANT TO TAKE HUGE EXTRA MONEY APART FROM THE ACTUAL PRICE OF THE SPARES AVAILABLE IN THE MARKET.

THEY ARE NOT AT ALL CUSTOMER FRIENDLY.
WITHOUT SERVICING THEY WANT TO TAKE THE SERVICE CHARGE
Thanking you and awaiting cordial assistance
Regards
Prabir Kr. Chatterjee
Sonarpur Feeder Road( H C Sarani )
Kolkata - 700150