Godrej Appliances Complaints & Reviews

Dear sirs

I had entered an amc with M/S godrej smart care on application form nos 1252376 & 1252377 for two split a/C units of M/S godrej company of capacity of 1.5 tons.
The amc started from 01/06/2010 for a period of one year after paying an amount of Rs5650/-

This amc was given by M/S godrej company to sub contractor M/S crystal air system,chennai-600116. Till date this company attended only once stating that I had paid only for one A/C unit. Many calls were given to the chennai godrej company and all the time it will be a fake care and not a smart care.

Today 11/05/2011 two representatives of M/S godrej smart care from chennai came over to me to renew the AMC for the A/C units which is expiring this month without any AMC carried out for one year.

This is very crazy for an esteemed company like M/S godrej to have no records of what is going on with AMC and only want to trouble the common man.

Severe action to be taken for this lapse of AMC

Thanks and please do the needful

J J PINTO ([protected])

i have been complaining to Godrej customer care to rectify problem cooling problem of my godrej fridge which is in warranty. The customer care deptt has sent engineers 4 times to my residence but without any one finding fault. Gas was filled twice and today even the compressor was changed but fridge is not yet working. I feel godrej does not have proper technicians. They are not able to locate the fault but are trying to rectify thru hit and trial method.

In this manner while me and my family continue to suffer in summer, godrej also is loosing on time and money by sending reps/ engineers many a times.

will somebody in godrej takes cognizance of this and try to sort out my problem

We had bought Godrej edge refrigerator on 05/08/10 and with in it's warranty period, compressor of the refrigerator got damaged.request you get this replaced at the earliest or provide us with the alternate solution as it is very inconvenient for us to manage without refrigerator.

Dear Sir,

We have purchased Godrej refrigerator from Bharath Electronics & Appliances, Coimbatore on 04.11.2006 as per the details given below :

Model No : GFP[protected] Ltrs double door)
Unit Sr No : 0011308
Warranty on Compressor : 5 Years as per warranty card

We have faced the complaint of not cooling on 28.12.10 and contacted toll free number for registering the complaint on 03.01.11 (Ref Call No :289636). Sri Abirami Enterprises, authorised service provider deputed their representative Mr Tamilmani for attending the complaint. Mr Tamil mani informed that compressor got failed and asked us to register the complaint again to toll free for compressor problem. We have paid IC Charges for Rs 350/- as per their Bill No 1161

We have registered the complaint again on 08.03.11. Sri Abirami Enterprises, authorised service provider deputed their representative Mr P Alagar samy for attending the compressor complaint. Mr P Alagar Samy replaced the compressor and rectified the problem, but his behaviour is not good and process of his work is not satisfactory. Even though the compressor unit under warrnty, based on his heavy pressure we have forced to pay the amount for Rs 4000/- as per their Bill No 989 dt 10.03.11.

As discussed with you, replacement of compressor will be treated under warranty if provided proper warranty card.

Hence we hereby enclosed the warranty card for further process.

We request you to treat this case under warranty and it is the responsibility of amount refund should be taken care by Godrej.

Regards

V Kumaravel
[protected]

i have gogrej penta cool refrigerator . ihave facing problem of cooling i the refrigerator.
also give complaint for the cooling of refrigerator are not working in godrej customer care.
godrej service man come an check the refrigerator and change the pc of the refrigerator but thier is facing same problem in refrigaerator.then i will call every day about the cooling refrigerator but no response come for the godrej service center.they call every time when i call for refrigerator problem they call me our service technicien come in 24 hour to your home but no one technician send for the refrigerator


plz help me for this issue

I am Anand from Coimbatore
I have bought a Godrej Refrigerator on may 2010 with a warranty of 4 years. Now we have a problem in compressor for which we have raised a compliant to Godrej customer support 10 days before.
Customer support people had informed that, they had assigned a service engineer to look into the problem. But till now no one attended the problem.

Why the company has to write as good customer service in their mannual. Customer services are till we purchase the product. Once we purchased from them then we have to run after them for all the problems. They will not give te support and that too in the warranty periods. I don't know why the product companies are having the warranty for their product.

sunil mali
chandivali sangharsha nagar andheri east
10/a room no.601
pragati buildg.
sir i have a problem with my refirgerator, i purchase this refrigerator before 15 days and i call there person for two time
1> first time he came and resolve problem again from second day it started sounding a lot and cooling problem
2> second time i call him and again he repair that fridge and again same problem started
in 15 days only, i call him for two times and again i have got the same problem on the next day only, sir please tell me what to do....
i am very unsatisfied with their service.....
now again i have to call him and this is third time in 15 days
i am very very unsatisfied.....

two door fridge

motor noise

auto cut off not working

low cooling

Dear sir,
My name is DR.A.Farook.Iam residing in chennai.My native village is at pallapatti which is about 30kilometers from karur belonging to karur district.I bought a refrigerator at VELAVAN ELECTRONICS on 30/12/2010 at karur.It is a double door refrigerator MODEL NO.GFE 3202 UNIT SR NO. S[protected]
Refrigerator has 2 problems:
1) The door has multiple scratches
2) Refrigerator was making lot of...

I have lodged a complaint to customer care of Godrej complaint call and complaint No is 534350 dt.28.03.2011. The mechanic came and paid a glimpse to my refrigerator and found that the door has got rusted within a short span. Till date no body have paid any heed to my complaint,nor the company has replaced the parts. Being such reputed company, not caring for the customer complaint and not verifying the quality of the product, It is very disgusting and untrustable. Please can you help me to resolve my problem.


Ajaraj Dixit
Malpara, Balangir

Pin 767001.
E-mail id dixit.[protected]@rediffmail.com

complaint no.299783dt[protected] and compllaint no312390dt[protected] from smart care people inspected and demanded repair charge without repair.He promised that workshop people will attend the repair and received repaircharge from me.So far no one attented and contacting on phone asking the rout and location and informing to us we r on the way ..Several times telling the same.Many times i contacted on online custumer care desk it is invain.Kindly look in to this complain and do the needful.

i brought the Refrigerator on june from that date to till it has some probelm on the day of purchase it was over cooling and the door was broken and also the glass was broken.they came and change the temperature meter and they order the door. after that th door came and replace but the door was not lock @also didn't close porperly i give complaint many time they came when there was not electicity or when we was not in our home without give any information they come and call us we are telling to come that time they tell to give other complaint then only we come and check the probelm

Regarding deliquency in service delivery by service centre Ranchi

Dear Sir,

I have made a complain in 2nd April 2011 for repairing my Godrej Refrigerator. But still date no response has been made by the service centre till date.

I am really surpirsed of the service accounbtability of such a renouned company. Please do the needful to get the referigerator repaired at the earliest.

The referigerator has been purchased by me on Oct, 2006 from Kamalia Sons, Ranchi.


Regards,

Some Nath
Complainer.

Sir,
This is to inform you that I had purchased one refrigerator from M/s Parida Brothers, Sundargarh 770001 vide Bill No. 1400 dated 28.11.10 Model GDE 23SS4 Serial No.[protected]. Unfortunately this refrigerator was not working from the date of purchase. Then I had lodge a complain and service centre mechanic told that due to lick age of ice chamber this was not working and took necessary action. After few days same problem arise and similar way I had lodge another complain for assistance. Then same way service centre mechanic told that same lick age in ice chamber. So problem exists after one service given by your authorized service centre.
Now I want for replacement of the refrigerator because since purchase it is not working and that problem with manufacturing defects. I am waiting for your early reply otherwise I will compelled to lodge one complain to consumer court for supplying below quality refrigerator without testing quality control measure. I hope you will understand my problem. For further contact my mobile No. [protected] Address: C/o A K Naik, Sai Bihar Colony, Sundargarh 770001.

Dear Sir,

We have purchased Godrej Edge 251 litres
Model : GDE 26 CS2/2010
(BEE/GOD/43/07)

SR.No.[protected]
Item Code : 2G3EP2
Color : Dazzle Blue
Single Door (5 Star Rating) Dated on 14/08/2010

We have given complaints several times saying that Cooling is not working and Defrost is going on continuously automatically.

We made more number of complaints rather than number of months purchased.

But no one is given us the best solution.

My Mobile Number : [protected]
Customer Name : Hanumantha Rao

Regards,
Hanumantha Rao

sir,
My parents purchased Godrej refrigerator for Rs14500/ on 29.6.2009 from Next retail shop Ferozpur Road Ludhiana.Just after ten days of its purchase it had sound problem which was informed to service station of Godrej co. model gram Ldh. They sent Mr.Sunil twice but he could not identify the problem.Therafter one another person was sent he also did not provide satisfactory work.Thus one year expired and another person came he said gas needs to be filled and asked for money for filling gas and that to with gurantee of three months only. It means New Godrej refrigerator needs to be filled with gas after every three months.This delay has occured due to no service provided by service station and they just lingered the things and warranty period expired.My parents were harrassed unnecessary Now they want that company should replace the refrigerator immediately and corect piece to be provided as it is not athentic to get the gas filled in New refrigerator after every three months.so I am writing you so that you ask service station people and we should able to get correct piece of refrigerator.
I shall be very much thankful to you if justice is being done here.Please do reply me.
Thank you
amita bhagat
D/o Sh.Chander Bhagat
B34/742 Habowal Kalan
Ludhiana Punjab [protected]






sir,
My parents purchased Godrej refrigerator for Rs14500/ on 29.6.2009 from Next retail shop Ferozpur Road Ludhiana.Just after ten days of its purchase it had sound problem which was informed to service station of Godrej co. model gram Ldh. They sent Mr.Sunil twice but he could not identify the problem.Therafter one another person was sent he also did not provide satisfactory work.Thus one year expired and another person came he said gas needs to be filled and asked for money for filling gas and that to with gurantee of three months only. It means New Godrej refrigerator needs to be filled with gas after every three months.This delay has occured due to no service provided by service station and they just lingered the things and warranty period expired.My parents were harrassed unnecessary Now they want that company should replace the refrigerator immediately and corect piece to be provided as it is not athentic to get the gas filled in New refrigerator after every three months.so I am writing you so that you ask service station people and we should able to get correct piece of refrigerator.
I shall be very much thankful to you if justice is being done here.Please do reply me.
Thank you
amita bhagat
D/o Sh.Chander Bhagat
B34/742 Habowal Kalan
Ludhiana Punjab [protected]










sir,
My parents purchased Godrej refrigerator for Rs14500/ on 29.6.2009 from Next retail shop Ferozpur Road Ludhiana.Just after ten days of its purchase it had sound problem which was informed to service station of Godrej co. model gram Ldh. They sent Mr.Sunil twice but he could not identify the problem.Therafter one another person was sent he also did not provide satisfactory work.Thus one year expired and another person came he said gas needs to be filled and asked for money for filling gas and that to with gurantee of three months only. It means New Godrej refrigerator needs to be filled with gas after every three months.This delay has occured due to no service provided by service station and they just lingered the things and warranty period expired.My parents were harrassed unnecessary Now they want that company should replace the refrigerator immediately and corect piece to be provided as it is not athentic to get the gas filled in New refrigerator after every three months.so I am writing you so that you ask service station people and we should able to get correct piece of refrigerator.
I shall be very much thankful to you if justice is being done here.Please do reply me.
Thank you
amita bhagat
D/o Sh.Chander Bhagat
B34/742 Habowal Kalan
Ludhiana Punjab [protected]

Dear Sir,
I was purchase refrigerator from vijay sales at prabhadevi dadar, when my refrigerator first not worked i called to godrej engineer. he do but i am again again facing this problem ( not cooling) please help me for this problem and tell him for the exchange the refrigerator

AMC contract no: [protected] purchase on: 3/06/2008
AMC contract expiry on 04/06/2011. So far 2 servicing done recently godrej Technion promise to come but failed. in 2008 rs.2074/- was collected on 13/05/2007. this again the terms of service .The matter will be referred to Consumer Court. My address: Antony George, 24/8 R L Flats, B block, 2nd floor,Jayalakshmipuram 1st street, Nungambakkam, chennai 60034(mobile no. [protected]) Early action is requested. A. George

Dear Team,

Request you to please help us in resolving the same as we have purchased a new refrigerator in the month of August 2010, in the peritod of 6 months lot of problem had arise and lot of time the engineer came, even some part was not working that was change and the again the next day it was not working, next day again the engineer came and he was working around 2 hours then in the night time it stopped working, till the now the refrigerator is not working, in the span of 6months lot of problems were there i informed the engineer to replace with new one, he informed us that company cannot do, once it is purchased it under warranty and not garranty, again i had called up today, they informed that they will send the engineer on monday 14th Feb 2011, it was a very bad experience with godrej company, i will never suggest any one to go with godrej company, it will be my 1st and the last time with godrej, one thing more surprised me that complain no 108170 was closed without resolving the same, so again i had to call for the complain and they provided new complain no 109192,
So request you to please help in resolving the same and replacing with new one.

rgds
Rakesh Agarwal
[protected]

This is to bring to your notice that I purchased Godrej redrigerator from Star Electronics,Vasai on 19/8/10,model number of which is GPD195 PentacoolMR & serial number is [protected].I had also given my old refrigerator in exchange and had also paid 10000 rupees for the fridge.Within two days from date of purchase,water started leaking from fridge door which proves that I was given a defective fridge.After 3 months all the gas of the fridege got exhausted and all the items in fridge got spoilt.Then your serviceman came and filled it with gas.He said to buy stabilizer which cost me Rs 1950.The refrigerator is in warranty period and he should not have charged me for Stabilizer.I belong to lower middle class group and I cant afford these extra expenses. I feel you should refund Rs.1950 rs. as the frige is in warranty period.If stabilizer is compulsory then you should tell buyer at the time of selling your fridge so that he will buy it along with the fridge.Bill no.-173.