Godrej Appliances Complaints & Reviews

d/r sir i have purchased godrej (Eon) freze in the year 2009. fro the starting i has some problems but some how i have manged with the problem like door not locking properly,etc.I am pleased to infomr you that my door has been replaces after continious follow up of 3 months. But from the last 1 month i am facing the colling problem as my freeze is not coolling the things up to the mark. when i logged the complain with the dealer your service man visit our place and told us that they have to charged the gas, as the gas is not adequete in the unit.due to some family prolem i closed the complain after discussion with your service people. After that i swithced off my freeze for 2-3 days. After that when i switch on the freeze it is started cooling . To my surprise it is cooling for more that 2-3 hours after that the a sound occur in the back of the freeze and the cooling is stoped. After loging the complain again your service people visit our place and after checking they asked to change the timer and some other spare. and told us that it will cost us about 950/- and servicing charges extra. when at the first time they visited our place and ased us for charging the gas that time also thye have asked us that it will cost 1350/- . i don"t understand the exact problem. what has gone wrong wiht my freeze. when i have the warrnaty over compressor that why i should bear the cost of spares. If i have to bear the cost than i am very sorry to let yuou know that i hvae gone with very wrong brand and i will not suggest any body for purchasing any of the godrej product.

Now i want you people sitting in the head office to do something for me to get back my confidence in your product.

my address is
M.K.Chohdhury
Back side ot Bina Metal Flat,
Majhitola.Adityapur,Jamshedpur
[protected]

We are facing this water leakage problem in my refrigerator from the first day of purchase, and also loged many complaints regarding this but still we had no solution, Latest complaint no - 170094, request you to kindly help to close it on urgent bases.

Godrej Refrigerator Complaints - Cooling Problem


Cooling Problem
I have Godrej 260 lts Refrigerator.

There was cooling problem in my fridge from the day it was purchased. The omplaint was made to Godrej Service Centre (Toll Free No. [protected]) regularly. Since then I am struggling to resolve this problem. Following are the details of the work carried by the Godrej technicians so far.

1. In first visit of technicians from Godrej, they said that the filter of my fridge got chocked and they replaced the filter and filled the gas again.
2. Within two months again the cooling problem was observed. This time Godrej technicians told that the condenser is leaking so they have to replace the condenser. Here it is important to note that they did not do any testing to check whether the condenser is really leaking. While asking how they are sure that the condenser is leaking, they said that it is their experience. They replaced the condenser.
3. Again cooling problem observed on the next day. This time Godrej Technicians told that the relay which is installed along with compressor was not working and changed the relay.
4. Again after 2 months (i.e. on 6th March) the same problem occurred. This time the Godrej technicians told that compressor is not working. Its piston got jammed.
5. This time I asked him how you came to know compressor is not working. He removed the relay of the compressor and tried to connect the testing wire with the compressor terminal. In this process the compressor winding got short circuited and a blow sound came.


9. About 4days has been passed but the compressor has not been replaced as yet.

I am struggling since last 3 years with the fridge. If manufacturing company’s service centre can not rectify the problem than I don’t know who else will be able to rectify it.

Sarwan Agarwal
[protected]@yahoo.com
M. No. [protected]

I Jagdish Godbole,residing at Nagpur have purchase Godrej Refrigerator Model No. 230 lit. 25AY [protected] with warranty period on dt. 15/10/2010 from your authorised dealer M.K.Traders, Ayachit Madir Rd, Mahal, Nagpur- Phone 2769460. After 3/4 month from purchasing, upper door friger part become noisy sounded and outside part of fridge become too much warm.
Therefore i request you to sort out the problem as soon as possible because we believe that the godrej refrigerator product is the best as compare to other refrigerators. we are godrej refrigerator customer from last 22 years and before that we are not faced such type of problem in our old godrej refrigerator.

Dear sirs

I had entered an amc with M/S godrej smart care on application form nos 1252376 & 1252377 for two split a/C units of M/S godrej company of capacity of 1.5 tons.
The amc started from 01/06/2010 for a period of one year after paying an amount of Rs5650/-

This amc was given by M/S godrej company to sub contractor M/S crystal air system,chennai-600116. Till date this company attended only once stating that I had paid only for one A/C unit. Many calls were given to the chennai godrej company and all the time it will be a fake care and not a smart care.

Today 11/05/2011 two representatives of M/S godrej smart care from chennai came over to me to renew the AMC for the A/C units which is expiring this month without any AMC carried out for one year.

This is very crazy for an esteemed company like M/S godrej to have no records of what is going on with AMC and only want to trouble the common man.

Severe action to be taken for this lapse of AMC

Thanks and please do the needful

J J PINTO ([protected])

i have been complaining to Godrej customer care to rectify problem cooling problem of my godrej fridge which is in warranty. The customer care deptt has sent engineers 4 times to my residence but without any one finding fault. Gas was filled twice and today even the compressor was changed but fridge is not yet working. I feel godrej does not have proper technicians. They are not able to locate the fault but are trying to rectify thru hit and trial method.

In this manner while me and my family continue to suffer in summer, godrej also is loosing on time and money by sending reps/ engineers many a times.

will somebody in godrej takes cognizance of this and try to sort out my problem

We had bought Godrej edge refrigerator on 05/08/10 and with in it's warranty period, compressor of the refrigerator got damaged.request you get this replaced at the earliest or provide us with the alternate solution as it is very inconvenient for us to manage without refrigerator.

Dear Sir,

We have purchased Godrej refrigerator from Bharath Electronics & Appliances, Coimbatore on 04.11.2006 as per the details given below :

Model No : GFP[protected] Ltrs double door)
Unit Sr No : 0011308
Warranty on Compressor : 5 Years as per warranty card

We have faced the complaint of not cooling on 28.12.10 and contacted toll free number for registering the complaint on 03.01.11 (Ref Call No :289636). Sri Abirami Enterprises, authorised service provider deputed their representative Mr Tamilmani for attending the complaint. Mr Tamil mani informed that compressor got failed and asked us to register the complaint again to toll free for compressor problem. We have paid IC Charges for Rs 350/- as per their Bill No 1161

We have registered the complaint again on 08.03.11. Sri Abirami Enterprises, authorised service provider deputed their representative Mr P Alagar samy for attending the compressor complaint. Mr P Alagar Samy replaced the compressor and rectified the problem, but his behaviour is not good and process of his work is not satisfactory. Even though the compressor unit under warrnty, based on his heavy pressure we have forced to pay the amount for Rs 4000/- as per their Bill No 989 dt 10.03.11.

As discussed with you, replacement of compressor will be treated under warranty if provided proper warranty card.

Hence we hereby enclosed the warranty card for further process.

We request you to treat this case under warranty and it is the responsibility of amount refund should be taken care by Godrej.

Regards

V Kumaravel
[protected]

i have gogrej penta cool refrigerator . ihave facing problem of cooling i the refrigerator.
also give complaint for the cooling of refrigerator are not working in godrej customer care.
godrej service man come an check the refrigerator and change the pc of the refrigerator but thier is facing same problem in refrigaerator.then i will call every day about the cooling refrigerator but no response come for the godrej service center.they call every time when i call for refrigerator problem they call me our service technicien come in 24 hour to your home but no one technician send for the refrigerator


plz help me for this issue

I am Anand from Coimbatore
I have bought a Godrej Refrigerator on may 2010 with a warranty of 4 years. Now we have a problem in compressor for which we have raised a compliant to Godrej customer support 10 days before.
Customer support people had informed that, they had assigned a service engineer to look into the problem. But till now no one attended the problem.

Why the company has to write as good customer service in their mannual. Customer services are till we purchase the product. Once we purchased from them then we have to run after them for all the problems. They will not give te support and that too in the warranty periods. I don't know why the product companies are having the warranty for their product.

sunil mali
chandivali sangharsha nagar andheri east
10/a room no.601
pragati buildg.
sir i have a problem with my refirgerator, i purchase this refrigerator before 15 days and i call there person for two time
1> first time he came and resolve problem again from second day it started sounding a lot and cooling problem
2> second time i call him and again he repair that fridge and again same problem started
in 15 days only, i call him for two times and again i have got the same problem on the next day only, sir please tell me what to do....
i am very unsatisfied with their service.....
now again i have to call him and this is third time in 15 days
i am very very unsatisfied.....

two door fridge

motor noise

auto cut off not working

low cooling

Dear sir,
My name is DR.A.Farook.Iam residing in chennai.My native village is at pallapatti which is about 30kilometers from karur belonging to karur district.I bought a refrigerator at VELAVAN ELECTRONICS on 30/12/2010 at karur.It is a double door refrigerator MODEL NO.GFE 3202 UNIT SR NO. S[protected]
Refrigerator has 2 problems:
1) The door has multiple scratches
2) Refrigerator was making lot of noise- may be from compressor.
Immediately I complained about this to the VELAVAN ELECTRONICS.They sent service people. 2sets of people came.They changed the door but they said the noise is a normal sound from the refrigerator and they cannot do anything.Before I had godrej refrigerator which did not make any noise.At present I have one at my consulting room which is also not making any noise.In my home I have refrigerator of samsung & hitachi companies which also make no noise.In the past 2months I have been trying to contact the VELAVAN ELECTRONICS regarding this problem, but no body gave me responsible answer.
On 6/4/2011 from chennai I got the phone no of service personnel. Their contact no being[protected].They told me that they will be sending me a person to examine my fridge at pallapatti on 11/4/2011 at my request.So from chennai I went to my native place on 11/4/2011 but nobody turned up 2days later some person called me overpone and asked me about the problem.Then he kept the phone down. My complain no is 312348.On 14/4/2011 iI received a SMS saying my service call 312348 is completed, job has been done successfully.
without visiting my place and seeing my refrigerator they simply gave the sms. From this you can understand that they do not want to rectify the problem.Inorder to escape from the problem,they simply gave a fake sms saying that they have rectified the problem.
I request you to look into this matter, and change the refrigerator, because it is giving a lot of mental agony.I need your help in this regard at the earliest.Please acknowledge the receipt of this mail.
Thanking you.
CHENNAI
your faithfully,
[protected] DR.A.FAROOK

I have lodged a complaint to customer care of Godrej complaint call and complaint No is 534350 dt.28.03.2011. The mechanic came and paid a glimpse to my refrigerator and found that the door has got rusted within a short span. Till date no body have paid any heed to my complaint,nor the company has replaced the parts. Being such reputed company, not caring for the customer complaint and not verifying the quality of the product, It is very disgusting and untrustable. Please can you help me to resolve my problem.


Ajaraj Dixit
Malpara, Balangir

Pin 767001.
E-mail id dixit.[protected]@rediffmail.com

complaint no.299783dt[protected] and compllaint no312390dt[protected] from smart care people inspected and demanded repair charge without repair.He promised that workshop people will attend the repair and received repaircharge from me.So far no one attented and contacting on phone asking the rout and location and informing to us we r on the way ..Several times telling the same.Many times i contacted on online custumer care desk it is invain.Kindly look in to this complain and do the needful.

i brought the Refrigerator on june from that date to till it has some probelm on the day of purchase it was over cooling and the door was broken and also the glass was broken.they came and change the temperature meter and they order the door. after that th door came and replace but the door was not lock @also didn't close porperly i give complaint many time they came when there was not electicity or when we was not in our home without give any information they come and call us we are telling to come that time they tell to give other complaint then only we come and check the probelm

Regarding deliquency in service delivery by service centre Ranchi

Dear Sir,

I have made a complain in 2nd April 2011 for repairing my Godrej Refrigerator. But still date no response has been made by the service centre till date.

I am really surpirsed of the service accounbtability of such a renouned company. Please do the needful to get the referigerator repaired at the earliest.

The referigerator has been purchased by me on Oct, 2006 from Kamalia Sons, Ranchi.


Regards,

Some Nath
Complainer.

Sir,
This is to inform you that I had purchased one refrigerator from M/s Parida Brothers, Sundargarh 770001 vide Bill No. 1400 dated 28.11.10 Model GDE 23SS4 Serial No.[protected]. Unfortunately this refrigerator was not working from the date of purchase. Then I had lodge a complain and service centre mechanic told that due to lick age of ice chamber this was not working and took necessary action. After few days same problem arise and similar way I had lodge another complain for assistance. Then same way service centre mechanic told that same lick age in ice chamber. So problem exists after one service given by your authorized service centre.
Now I want for replacement of the refrigerator because since purchase it is not working and that problem with manufacturing defects. I am waiting for your early reply otherwise I will compelled to lodge one complain to consumer court for supplying below quality refrigerator without testing quality control measure. I hope you will understand my problem. For further contact my mobile No. [protected] Address: C/o A K Naik, Sai Bihar Colony, Sundargarh 770001.

Dear Sir,

We have purchased Godrej Edge 251 litres
Model : GDE 26 CS2/2010
(BEE/GOD/43/07)

SR.No.[protected]
Item Code : 2G3EP2
Color : Dazzle Blue
Single Door (5 Star Rating) Dated on 14/08/2010

We have given complaints several times saying that Cooling is not working and Defrost is going on continuously automatically.

We made more number of complaints rather than number of months purchased.

But no one is given us the best solution.

My Mobile Number : [protected]
Customer Name : Hanumantha Rao

Regards,
Hanumantha Rao

sir,
My parents purchased Godrej refrigerator for Rs14500/ on 29.6.2009 from Next retail shop Ferozpur Road Ludhiana.Just after ten days of its purchase it had sound problem which was informed to service station of Godrej co. model gram Ldh. They sent Mr.Sunil twice but he could not identify the problem.Therafter one another person was sent he also did not provide satisfactory work.Thus one year expired and another person came he said gas needs to be filled and asked for money for filling gas and that to with gurantee of three months only. It means New Godrej refrigerator needs to be filled with gas after every three months.This delay has occured due to no service provided by service station and they just lingered the things and warranty period expired.My parents were harrassed unnecessary Now they want that company should replace the refrigerator immediately and corect piece to be provided as it is not athentic to get the gas filled in New refrigerator after every three months.so I am writing you so that you ask service station people and we should able to get correct piece of refrigerator.
I shall be very much thankful to you if justice is being done here.Please do reply me.
Thank you
amita bhagat
D/o Sh.Chander Bhagat
B34/742 Habowal Kalan
Ludhiana Punjab [protected]






sir,
My parents purchased Godrej refrigerator for Rs14500/ on 29.6.2009 from Next retail shop Ferozpur Road Ludhiana.Just after ten days of its purchase it had sound problem which was informed to service station of Godrej co. model gram Ldh. They sent Mr.Sunil twice but he could not identify the problem.Therafter one another person was sent he also did not provide satisfactory work.Thus one year expired and another person came he said gas needs to be filled and asked for money for filling gas and that to with gurantee of three months only. It means New Godrej refrigerator needs to be filled with gas after every three months.This delay has occured due to no service provided by service station and they just lingered the things and warranty period expired.My parents were harrassed unnecessary Now they want that company should replace the refrigerator immediately and corect piece to be provided as it is not athentic to get the gas filled in New refrigerator after every three months.so I am writing you so that you ask service station people and we should able to get correct piece of refrigerator.
I shall be very much thankful to you if justice is being done here.Please do reply me.
Thank you
amita bhagat
D/o Sh.Chander Bhagat
B34/742 Habowal Kalan
Ludhiana Punjab [protected]










sir,
My parents purchased Godrej refrigerator for Rs14500/ on 29.6.2009 from Next retail shop Ferozpur Road Ludhiana.Just after ten days of its purchase it had sound problem which was informed to service station of Godrej co. model gram Ldh. They sent Mr.Sunil twice but he could not identify the problem.Therafter one another person was sent he also did not provide satisfactory work.Thus one year expired and another person came he said gas needs to be filled and asked for money for filling gas and that to with gurantee of three months only. It means New Godrej refrigerator needs to be filled with gas after every three months.This delay has occured due to no service provided by service station and they just lingered the things and warranty period expired.My parents were harrassed unnecessary Now they want that company should replace the refrigerator immediately and corect piece to be provided as it is not athentic to get the gas filled in New refrigerator after every three months.so I am writing you so that you ask service station people and we should able to get correct piece of refrigerator.
I shall be very much thankful to you if justice is being done here.Please do reply me.
Thank you
amita bhagat
D/o Sh.Chander Bhagat
B34/742 Habowal Kalan
Ludhiana Punjab [protected]