Godrej Appliances Complaints & Reviews

Sir,
This is to inform you that I had purchased one refrigerator from M/s Parida Brothers, Sundargarh 770001 vide Bill No. 1400 dated 28.11.10 Model GDE 23SS4 Serial No.[protected]. Unfortunately this refrigerator was not working from the date of purchase. Then I had lodge a complain and service centre mechanic told that due to lick age of ice chamber this was not working and took necessary action. After few days same problem arise and similar way I had lodge another complain for assistance. Then same way service centre mechanic told that same lick age in ice chamber. So problem exists after one service given by your authorized service centre.
Now I want for replacement of the refrigerator because since purchase it is not working and that problem with manufacturing defects. I am waiting for your early reply otherwise I will compelled to lodge one complain to consumer court for supplying below quality refrigerator without testing quality control measure. I hope you will understand my problem. For further contact my mobile No. [protected] Address: C/o A K Naik, Sai Bihar Colony, Sundargarh 770001.

Dear Sir,

We have purchased Godrej Edge 251 litres
Model : GDE 26 CS2/2010
(BEE/GOD/43/07)

SR.No.[protected]
Item Code : 2G3EP2
Color : Dazzle Blue
Single Door (5 Star Rating) Dated on 14/08/2010

We have given complaints several times saying that Cooling is not working and Defrost is going on continuously automatically.

We made more number of complaints rather than number of months purchased.

But no one is given us the best solution.

My Mobile Number : [protected]
Customer Name : Hanumantha Rao

Regards,
Hanumantha Rao

sir,
My parents purchased Godrej refrigerator for Rs14500/ on 29.6.2009 from Next retail shop Ferozpur Road Ludhiana.Just after ten days of its purchase it had sound problem which was informed to service station of Godrej co. model gram Ldh. They sent Mr.Sunil twice but he could not identify the problem.Therafter one another person was sent he also did not provide satisfactory work.Thus one year expired and another person came he said gas needs to be filled and asked for money for filling gas and that to with gurantee of three months only. It means New Godrej refrigerator needs to be filled with gas after every three months.This delay has occured due to no service provided by service station and they just lingered the things and warranty period expired.My parents were harrassed unnecessary Now they want that company should replace the refrigerator immediately and corect piece to be provided as it is not athentic to get the gas filled in New refrigerator after every three months.so I am writing you so that you ask service station people and we should able to get correct piece of refrigerator.
I shall be very much thankful to you if justice is being done here.Please do reply me.
Thank you
amita bhagat
D/o Sh.Chander Bhagat
B34/742 Habowal Kalan
Ludhiana Punjab [protected]






sir,
My parents purchased Godrej refrigerator for Rs14500/ on 29.6.2009 from Next retail shop Ferozpur Road Ludhiana.Just after ten days of its purchase it had sound problem which was informed to service station of Godrej co. model gram Ldh. They sent Mr.Sunil twice but he could not identify the problem.Therafter one another person was sent he also did not provide satisfactory work.Thus one year expired and another person came he said gas needs to be filled and asked for money for filling gas and that to with gurantee of three months only. It means New Godrej refrigerator needs to be filled with gas after every three months.This delay has occured due to no service provided by service station and they just lingered the things and warranty period expired.My parents were harrassed unnecessary Now they want that company should replace the refrigerator immediately and corect piece to be provided as it is not athentic to get the gas filled in New refrigerator after every three months.so I am writing you so that you ask service station people and we should able to get correct piece of refrigerator.
I shall be very much thankful to you if justice is being done here.Please do reply me.
Thank you
amita bhagat
D/o Sh.Chander Bhagat
B34/742 Habowal Kalan
Ludhiana Punjab [protected]










sir,
My parents purchased Godrej refrigerator for Rs14500/ on 29.6.2009 from Next retail shop Ferozpur Road Ludhiana.Just after ten days of its purchase it had sound problem which was informed to service station of Godrej co. model gram Ldh. They sent Mr.Sunil twice but he could not identify the problem.Therafter one another person was sent he also did not provide satisfactory work.Thus one year expired and another person came he said gas needs to be filled and asked for money for filling gas and that to with gurantee of three months only. It means New Godrej refrigerator needs to be filled with gas after every three months.This delay has occured due to no service provided by service station and they just lingered the things and warranty period expired.My parents were harrassed unnecessary Now they want that company should replace the refrigerator immediately and corect piece to be provided as it is not athentic to get the gas filled in New refrigerator after every three months.so I am writing you so that you ask service station people and we should able to get correct piece of refrigerator.
I shall be very much thankful to you if justice is being done here.Please do reply me.
Thank you
amita bhagat
D/o Sh.Chander Bhagat
B34/742 Habowal Kalan
Ludhiana Punjab [protected]

Dear Sir,
I was purchase refrigerator from vijay sales at prabhadevi dadar, when my refrigerator first not worked i called to godrej engineer. he do but i am again again facing this problem ( not cooling) please help me for this problem and tell him for the exchange the refrigerator

AMC contract no: [protected] purchase on: 3/06/2008
AMC contract expiry on 04/06/2011. So far 2 servicing done recently godrej Technion promise to come but failed. in 2008 rs.2074/- was collected on 13/05/2007. this again the terms of service .The matter will be referred to Consumer Court. My address: Antony George, 24/8 R L Flats, B block, 2nd floor,Jayalakshmipuram 1st street, Nungambakkam, chennai 60034(mobile no. [protected]) Early action is requested. A. George

Dear Team,

Request you to please help us in resolving the same as we have purchased a new refrigerator in the month of August 2010, in the peritod of 6 months lot of problem had arise and lot of time the engineer came, even some part was not working that was change and the again the next day it was not working, next day again the engineer came and he was working around 2 hours then in the night time it stopped working, till the now the refrigerator is not working, in the span of 6months lot of problems were there i informed the engineer to replace with new one, he informed us that company cannot do, once it is purchased it under warranty and not garranty, again i had called up today, they informed that they will send the engineer on monday 14th Feb 2011, it was a very bad experience with godrej company, i will never suggest any one to go with godrej company, it will be my 1st and the last time with godrej, one thing more surprised me that complain no 108170 was closed without resolving the same, so again i had to call for the complain and they provided new complain no 109192,
So request you to please help in resolving the same and replacing with new one.

rgds
Rakesh Agarwal
[protected]

This is to bring to your notice that I purchased Godrej redrigerator from Star Electronics,Vasai on 19/8/10,model number of which is GPD195 PentacoolMR & serial number is [protected].I had also given my old refrigerator in exchange and had also paid 10000 rupees for the fridge.Within two days from date of purchase,water started leaking from fridge door which proves that I was given a defective fridge.After 3 months all the gas of the fridege got exhausted and all the items in fridge got spoilt.Then your serviceman came and filled it with gas.He said to buy stabilizer which cost me Rs 1950.The refrigerator is in warranty period and he should not have charged me for Stabilizer.I belong to lower middle class group and I cant afford these extra expenses. I feel you should refund Rs.1950 rs. as the frige is in warranty period.If stabilizer is compulsory then you should tell buyer at the time of selling your fridge so that he will buy it along with the fridge.Bill no.-173.

I purchased a new Godrej Refrigerator on the eve of Newyear. When it was unpacked by the service people for installation and demo it was found damaged--dent in the door and side wall of the fridge. The Company people tried to convince me saying they would replace the damaged door and side plate to make it look good. As the dent was found at the time o[censored]npacking the brand new fridge I pointed out that it was supplied in damaged condition and I refused to accept it and wanted replacement. Then the Company told that the dealer from whom I made the purchase would arrange for replacement. When I contacted the dealer they told it was the company who would attend to replacement. The matter is being dragged on for more than three weeks with no result. In the meanwhile, many visits were made by the company people to inspect the damage and take photograph but there is no indication either from the company or the dealer regarding my request for replacement.

It is high time the Indian consumers should be protected from such harassment by the companies and the Government should enact laws to make it compulsory for the companies to replace such damaged goods immediately when it is returned by the consumer. Such facility is available in US and other countries where the consumer is free to return the goods within a reasonable time if not satisfied with the product even if it is damaged. When the Indian Corporates follow American system of management and run their companies like Americans, why not they follow this policy of Ameerican manufacturers?

hello,
My parents purchased Godrej refrigerator for Rs14500/ on 29.6.2009 from Next retail shop Ferozpur Road Ludhiana.Just after ten days of its purchase it had sound problem which was informed to service station of Godrej co. model gram ldh. They send Mr.Sunil twice but he could not identify the problem.Therafter one another person was sent he also did not provide satisfactory work.Thus one year expired and another person came he said gas needs to be filled and asked for money for filling gas and that to with gurantee of three months only. It means New Godrej refrigerator needs to be filled with gas after every three months.This delay has occured due to no service provided by service station and they just lingered the things and warranty period expired.My parents were harrassed unnecessary Now they want that company should replace the refrigerator immediately and corect piece to be provided as it is not athentic to get the gas filled in New refrigerator after every three months.so I am writing you so that you ask service station people and we should able to get correct piece of refrigerator.
I shall be very much thankful to you if justice is being done here.
Thank you
amita

To whomsoever it may concern

Re Midnight burning of Godrej Window AC 1-5 TON.,

I have purchased 1.5 Ton window AC from Godrej Ltd . One night when was sleeping , in the midnight the AC caught fire and not only it destroyed it self , it destroyed my curtains , window and house by big flames and suffocation to me. All in the mid of the night when I was alone,

Godrej registered complaint vide 568609 on[protected],
NIC registered Complaint Id: 18852/2/2010 Filed On 10/27/2010
at complaints <[protected]@core.nic.in>

Both my complaints are ignored by both of them . May be NIC is bribed by Corporate Godrej for not taking up the complaint.

The officers of Godrej are wreck less and insensitive. The officers are low level personnel who refused to even provide higher levels of management e-mail address nor they were sensitive to Godrej reputation being spoiled by a defective produst . The officers wanted 80% of cost of repair , i.e Godrej wants to make money out of disasters and possible loss of human life. What a representatives of corporate responsility to citizens and customers. The officers are Mr Rohit R Kharade , Mr Dilip Mandal, Mr Devanand, Mr Rajan , Mr Sanjay Patnaik whose e-mail address
are
ROHIT R. KHARADE <[protected]@godrej.com>; Dilip Mandal <[protected]@godrej.com>; sanjay patnaik <[protected]@yahoo.co.in>
Cc: Devanand <[protected]@godrej.com>; [protected]@godrej.com;

I am told by both Mr Sanjay and Mr Devanand that Ms Godrej Boyce wants to make 80% money on a midnight going up in flames Godrej window AC purchased recently. They said it is final Godrej offer for a Godrej Burnt airconditioner , which happened in my sleep at midnight and by god's grace I had a miraculous escape. TILL today there is no concern shown by Godrej in keeping me assured of product supplied and safety.

I am not convinced about the offer or satisfied with it and I want a more responsible response from Godrej , by taking responsibility of Godrej manufactured product which has gone utterly wrong.

They have also DID NOT provide me with access to Godrej - Director - marketing and CEO, by E-mail address to enable me to have their views on this ridiculous offer by local officers at Asst Manager level.. They have also advised me that I can do what I like as that is Godrej's final word of responsibility ,( even if life of mine goes , using Godrej window air-conditioner, which can go up in flames at midnight when I am asleep). There is no scope on their website to lodge complaints or take it to notice of Mr Adi Godrej.

I am enclosing photos of the Window AC taken after burning. Till today i.e one and half months after I had lodged complaint ( complaint not closed so far ) Godrej is playing with me and stopped responding also.

I look forward to receive a reply from you in next 3 days , either way which will open my options and then Godrej should not feel that I have not tapped all avenues in Godrej before taking extreme steps which are open for a genuine customer .

I want full refund of money as this is an extra ordinary failure of poor quality product which endangered my life.or a full replacement of AC with proper quality certificates.

regards
Prof PSRao
B.Tech(Hons) IIT KGP, M.Tech IIT Chennai, MBA, (Ph.D)
401, Sri Renuka Vihar Apartments
Lawsons Bay Colony
Visakhapatnam-530017 phone [protected], [protected] ,

i was purchase the refrigerator on5th nov 2010 from prithvi electronic akasganga bhilai. the trey was cracked within 20 days iwas complained on 10th dec 2010 they surprice me and send the service engineer within 10 hours and message given in my mobile send shri kuldeep sahu to attend he checked and take both trey and said it will be replace with in three days.
unfortunatly as they received the complain they are not replace the trey yet today when i ash to the dealer they said that one of them are not attend the phone and the was gone on leave for new year celebration.

if this type of happen to the new custemer then god knows for old custmer.if the boss gone on holiday they are not charge to any person to take deal complain.
is this is the top company we are dealing with.
please take necessary action to make the company reputation in this regards

A refrigerator was purchased on 29.6.2009 from NEXT RETAIL SHOP FEROZPUR ROAD LUDHIANA.vide bill no.0041055 of Rs14500/.Just after ten days of its purchase it had sound problem which was informed to dealer. He gave no. of service station who was called and informed about the problem.They sent technician but nothing satisfactory action taken.again after some time he was contacted but nothing was done.Dealer was informed again and again but he said this complaint will be handled by service staion .Thus one year passed .I took no.[protected] from internet and called them and told them about the problem .They said now complaint has been filled.It means dealer and service station people were delaying purposefully.Now again service station people contacted after this complaint and said gas needs to be filled and asked money for it.I asked them what is the garantee of gas they are fiilling .They said only three months.MY QUESTION HERE IS THAT NEW REFRIGERATOR HAS GAS PROBLEN IN TWELVE OR THIRTEEN MONTHS.ANOTHER THING I SENT MAIL A BOUT THIS PROBLEM FIVE TIMES BUT NOTHING SERIOUS ACTION HAS BEEN TAKEN.I MUST SAY SERVICE OF GODREJ COMPANY IS VERY POOR SINCE COMPLAINT FILLED ON TOLL FREE NO. OR ON MAIL OR INTERNET IS NOT TAKEN SERIOUSLY.I AM WAITING THAT IF COMPANY OR ANY OTHER PERSON CAN GUIDE ME WHERE I SHOULD SEND MY COMPLAINT SO THAT IT CAN BE ASKED FROM DEALER OR SERVICE STATION WHY THEY HARRASED THE BUYER AND ONE YEAR PAST JUST SENDING US FROM DEALER TO SERVICE STATION.I HOPE IF ANY ACTION TAKEN AND DEALER IS ASKED TO REPLACE OUR REFRIGERATOR AT THE EARLIEST
FROM
CHANDER KUMAR BHAGAT
B34/742 HABOWAL KALAN LUDHIANA PUNJAB
[protected]

we have purchase godrej refrigerator there is foul smell from freezer i had registered complaint on 8/12/2010 comp no-734920 by making false excuses & after making calls to their call center several times no body is taking the step allthough we had informed by the responsible service manager that there is no one in ware house to supply the product strange shame .

Dear Sir,
I am a loyal customer of Godrej since my birth. MY parents had always bought and owned a godrej and so am i doing. The tradition of maintaining what is promised is followed diligently by some handful of companies in which yours is One. I have always had a great respect for the same.

In line with the same impression, I booked a new refrigerator through this salesman, who came knocking on our doors, suggesting we go for a change of our old godrej fridge, which continues to work as per the promise and now for more than 10years. UNFORTUNATELY we decided to go for the exchange as happened in our story of ALLADIN and the MAGIC lamp. THe result , we have paid the full amount on[protected], under your diwali gift scheme with a lot of promises and a scratch card of X value. Since my daugher has her birthday on 25th of November, we clearly instructed your salesman, so called subhash, who promised us to deliver on time as time was of essence of the contract. THE DETAILS OF THE CHEQUE ISSUED AND CLEARED ARE AS UNDER
CHEQUE NO 444948
DRAWN ON HDFC BANK, MUMBAI
AMOUNT 19961.00
WITH THE PROMISED DELIVERY DATE OF[protected]

Now the best part is i have neither the fridge, with the so called benefits, and neither is anyone giving us a proper answer including the sales man who does not even pick up the phone. HIs no is [protected]. The number which we have been calling again and again for which there is no reply continues to be as follows [protected]. One fine day, that is today, these people of yours are sending me a call saying why i am not accepting the fridge. See the beauty of it so far we have been trying to take the delivery which no one responds to and suddenly they decide to oblige a customer as if they are gifting me the fridge. No deliverance of the promised gift and diwali promises. GONE IS THE BIRTHDAY OF MY DAUGHTER FOR WHOM THIS WAS INTENDED.

Dear Sir,
Please give me a single reason as to where as a customer have i failed and why in the case should I accept your product. THe salesman is still not picking up the phone and your delivery dept is after us to accept the delivery as it is overdue from their side and forget the scratch card and accept a small token in exchange as if i am a beggar, Sir I am neither interested in the product or the gift or the scratch card. WHAT A SHAMEFUL CUSTOMER EXPERIENCE.

In the current status I would suggest refunding my money with interest @ 18% with a letter of apology as i am not interested in your product any more. LEt me also state that i will promise you not to buy at any given time any of your products. I know i am a very small and insignificant customer of yours and do not make any difference to your esteemed company.

Please revert so that i can atleast know what to do.

Chirayush Bakshi
[protected]

DEAR SIR
I HAVE PURCHASED GODREJ 185LTRS REFREGIRATOR FROM TMC, VISAKHAPATNAM ON
14.10.2010. THE MODEL NO: GDP V5 195T.

THE MAIN PROBLEM IS SOME TIMES, SOME SOUNDS ARE COME TO THE
REFREGIRATOR LIKE A HAMMERING ON IRON.

THIS TYPE OF SOUNDS CAME FROM JUST 1 WEEK BACK. STILL THE SOUNDS CAME CONTINUESLY.

SO, PLEASE SEND YOUR EXECUTIVE.


MY RESIDENCIAL ADDRESS: -

P P R PRASAD
1-10/B, OLD AIRPORT ROAD, NEAR RR CABIN, BAJI JUNCTION BUS STOP,
GOPALAPATNAM, VISAKHAPATNAM - 530 027. ANDHRA PRADESH,INDIA
MOBILE NO: [protected], [protected]

Dear Consumer Forum,

Bad After Sell Service & Bad Behavior and Defected Items of Godrej Refrigerator

I have purchased a Godrej Refrigerator model no. GD3 23CS2 FRPST Steel, from “RAJ ELECTRONICS”, Bhubaneswar on 26-Jun-2010 by Rs. 11,500/-. Even up to 15 days no one has come from Godrej Electronics for demo also. After giving several complains, concern person has come and he found that the Refrigerator is defected and it needs repair. But as per Zonal manager the defected Refrigerator has been replaced on 1st Week of Aug’10 which was also a defected Refrigerator and the same was confirmed by another electrical / technical staff of “Godrej Company”.

The problems of the Refrigerator are:

1. Formation of Excess Ice due to excess cooling,
2. Leakage of Ice Water from the chilling tray,
3. Air pass inside the Refrigerator due to defected door,
4. Problem in Thermo Starter & Defrosting.

After that we have given numerous complains to the concern company, but till date no action has been taken. Even sometime we have to hear slang words / no response.
When we speak with Sales Manager, as per him the defected piece will be replaced.
But, the ASM says we have to pay more then the market price for the new replaced piece of Refrigerator.
Now we are confused either it is a crime to give a complain to Godrej Company regarding its defected item?.

I would like to refund back of my money from the concern company along with compensation.

Thanking you,

Sarita Samantray
W/o, Debadutta Samantray
MIG – 219,
Kana Vihar Phase-2,
Patia,
Bhubaneswar – 751031
Mobile : [protected]
Home:[protected]

My overall experience with Godrej has been very bad. I had bought a 240 L refrigerator in 2004 which had issues right from day 1. Thanks to the dealer from whom I bought the fridge, he, after a lot of efforts, got it replaced in a month's time.

1. In 2005, I went for a 4 year AMC with Godrej. I do not recall anyone coming and even checking if the fridge is working fine. I only got calls from the service center where I was asked a convenient time for the service engineer's visit, which never happened in the 4 years.

2. Last week, I registered a complaint with Godrej Customer care about my fridge not working. The Service Engineer came as scheduled and gave an estimate of around INR 3500/- with a caveat that after spending this amount, he will see if the compressor is working and if not, another INR 2500 would be required to be spent. I then approached a reputed dealer in Pune whose engineer repaired my fridge with a cost of INR 1600.

The above 2 incidents reflect very poorly on a reputed India conglomerate. I definitely would not recommend anyone the Godrej brand.

I have already lodged a complain through your forum on[protected] regardinng broken glass of the vegetable tray/crisper.Very promptly someone from Godrej visited with the promise to replace it in 2days however there have always been empty promises and no service by the company.The refrigertor was supplied almost a month back but it appears that Godrej is least bothered about rectifying /replacing the broken glass supplied by them.M.S.Sridhar

with ref to above refrigerator model GDE 23B1/2008, complaint was raised with service call number 827426 dated 23/09/2010.
Today the 30th of sep we received a massage saying that the "service call 827426 is completed".
But funny thing is that nobody came to attend or to see the refrigerator,and closed the complaint.
we bought refrigerator of a godrej model on the basis of the reputation of the company.
From the day one we are having problems and within a year it is worst.
If you are least bothered about this then please send us ur address to which this refrigerator to be sent for a free of cost so that u can imporoove your quality and standards.

godrej 2door 250 lt purchased 24.910 from vijay sales mumbai is totally defective as it stop working on same date of delevery just in few hours service person n selling dealer just protecting each other interest n dosent cooperate n agree as defective they just say its just small commom problem i just lost my self in feeling godrej name hope to get good response fr godrej ph [protected]