Godrej Appliances Complaints & Reviews

Sir,


I have a Godrej Ultra, purchased about 10 years back. Right from day one it is giving problems.
No engineer has been able to rectify it to the best of our satisfation. "No-cooling" is a perpetual problem.
I have been repeatedly taking the AMC's. The service at Hyderabad is pathetic.

Just an example :

I have made a call regarding no-cooling on 7th July, 2009 (comp. No. 586661), and the problem still persists. The Service Centre[protected] no. keeps ringing perpetually. (It is a bonus if we are able to speak to someone.) Intially, the engineer told that gas has to be filled. That took a week. After filling, the problem still persisted. That required another booking (No. 588077) on 13/7/09. Then after numerous call, the engineer told that the compressor has to be replaced. This took another five days. The compressor was replaced on 22/7/9. After that, the on opening the fridge it was giving electrical shock. The nos. 27537523 and 39127282 were immediately informed and an engineer was deputed on 23/7/9 who informed that the problem was with the compressor. Since then there has been no communication from the service centre. There is no intimation to us about any engineer's visit from the service centre and the call receiving centre,[protected] just makes all the right noises of being considerate and inform politely that the request would be forwarded. Every day a minimum of two to three calls are made to the no. 27537523 and they are not aware of the status of when the engineer would be deputed.

The fridge since 7/7/09 has become a dummy. Despite taking an AMC, nobody bother to communicate
the status, when an engineer would be deputed. This is the state of affairs at the Hyderabad centre.

I request you to kindly take this piece called "refrigerator" and save me from mental agony which I have
suffering from day one. I had purchased this fridge just on the name brand name "Godrej". I am writing this, since I am sure that Godrej would definitely make amends for the same.

Thank you and awaiting your reply.

Regards,


Subramanian

I purchased GODREJ Refrigirator in Kadapa, A.P. on Dt:01.10.08.I am observing heavy noise & Colour shade problems after 2 months.I had given complaint to purchased place last three 3 months back.They are not responding properly.So many times i called them.They are not responding pl. take serious action on them.


Thanks & Regards,
G.RamaKrishnaReddy,

I also have cooling problem in my refigeretor we just bought it 2 years back.Its really a very bad experience with Godrej.

Dear sir, my godrej ref.263 ltr model-gfe28c purchased on 3-4-2008 became again def.on[protected].I lodged a com.the same day vide complaint no.795658.Some person visited my house on 22/9 and told that copressor is showing short circuit and will be replaced on 23/9 as it is under gaurenty.How ever no body came on.I called yr.local service center at Lucknow who told me that compressuer is out of stock and it will take atleast three days and assure me that it will surely be relaced by 26-09-09.On 27 and 28 they did not respond probably they were enjoing holidays.On 29/9 I again called sercice manager Mr.Atul Tiwari who told that it will be replaced by today or tomorow.Today on 30-09-09 again he told me that it will be done today after 5pm.I am still waiting and am not sure by what date my refrigerater will be ok
Should I mention that I am a senior sitizen and am totally dis-satisfide with this attitude.Will some senior officer take personal attention and get my ref. repaired earliest.Thanks

Dear Sir,

Godrej refridgerator 300 litres, its deepfreezer door dislodged and door shelves rod detached from body.

My mobile no is [protected]
Address: B1 Gulmohar Habitat Off salunke Vihar Road,
Wanawadi-Pune411040

hi in my home 460ltres godrej pentacool in grey colour complaint about door there is a black algae type & shelves are broken light is not working i want to change all these things can u pls contact me my non is [protected]asap

Thanks&regards
nidhi

my address is 20 jain mandir raja bazaar compound near shivaji stadium new delhi 1nidhi jain [protected]

I have also a complaint & I already send a letter through register AD & many mails & many calls but nothing has been done yet.

I purchased a new 221 liters single door refrigerator on 23.01.09 from your dealer in Hyderabad Godrej & Boyce Mfg Co Ltd, G.R.R. Godown Complex, Byramulguda, L.B.Nagar. Till now your technician has not come to give the demo of the refrigerator.

Request you to do the needful immediately.

Regards,

P.Rajkumar

Godrej Ind. / Refregerator — Refrigerator not deliver after booking..

Dear Sir/Mam,
I am the resident of Jui Nagar Navi mumbai, and my family is one the good godrej customer,
On 4th Apr. at from Company sale
I book the godrej Refregerator C2 Model and i paid the 500/-, At the time of devilery,
That model was not C2 model which booked, They people send me the B2 model which is not
same as shown in demo and which i booked.

So i talked to sales person, he said rudely that model model are same and C2 model will deliver to you
You can take this model otherwise revert the refrejerator and ur booking amount will pay to you.

My requested to you, please do my favour and take action against salesman and godrej company.
I'm looking reply & action soon.

Regards,
Sanjay Gupta
[protected]
Navi Mumbai

same experience with me too . never ever i will buy a godrej fridge ...
horrible product ...
horrible support ...
good for nothing technicians ...

stupid company with ... useless products ...

Sir,

I had given a complaint regarding no-cooling in my Godrej Ultra (235 ltrs.) on 7/7/07 at Hyderabad. Till date the problem has not been solved. Initially, they told that there was a gas problem. It took a week for the gas to be filled. But, the problem continued. Then, they said it was a compressor problem, and since, the stock had to be procured from Mumbai, it took another week for the same to be done. After replacement of the compressor, we were subjected to electrical shocks on opening the fridge. This was
reported immediately. It is a week since then and there is silence from the customer care centre at Hyderabad. I keep making a few phone calls daily basis regarding the problem of my fridge, but, no convincing answer is given. This ritual is on for the past one week.

I have come to the end of my tether. The service centre manager nor the Area Manager respond to my
calls on their mobile.

The piece is a problematic one right from the day it was purchased about 10 years ago. I have been repeatedly taking AMCs, which I feel is a waste of my hard earned money, as a problem takes ages for getting solved. The customer service is pathetic.

I had taken this fridge just on the brand name GODREJ. I hope Godrej makes amends and replace my defective piece for the mental agony my family and myself have been suffering since it was purchased.

Regards,


Subramanian

I had a Godrej refrigerator purchased way back in 1985. It worked well till 2008 when it developed some troubles and we decided to buy a new one. We bought a new one on 10.12.2008. It is a model GDE 19C2 of 183 ltr capacity. Of late it developed a trouble. Whenever there is loadshedding the machine starts leaking. I tried to inform the servicing dept on phone and I could not get any of the numbers I sent the complaint thru email. Since last ten days I had sent atleast three emails. Sadly no one has been deputed to look into the defect. There was a email asking for my home address which was given although in my original mail I had sent it. On 27th July there was a phone call asking for the complaint and assured that the mechanic would visit on the next day i.e., 28th July. Again no one came.
I had a great regard for the Godrej but have been disappointed at the indifferent attitude of your centre here in Lucknow.I shall be thankful if you could do something to make the person check my refrigerator. I have also to add that there is provision of one mandatory visit in one year after 20 days of purchase. Even this visit has not been done though more than eaight months have passed.
Thanking you and expecting a quick response.
Yours etc.
R K Chaturvedi
D 2/4 Paper Mill Colony
Nishatganj, Lucknow
Ph:[protected]. Mob [protected]

I have already lodge a complaint in quilon against godrej pentacool refregerator. The complaint number is 777861 on 23 Aug 2009. Till now no one atteneded it. We done a great mistake that we buy a godrej product.

Hello,

My GODREJ refrigerator was having problem with comprosser and your service provider "EXCEL TECHNO SERVICES " Hyderabad.Took money for warranty extension for one year and they told they will repiar after 45 days from the date of warranty extension took . I logged a call with customer support on 04/8/2009 till now noboday attended if i call the customer care i came to know call was closed with an update problem resolved . One of your call centre suppervisor SILPA was told the she will try to rectify the problem by coordiantring concern person from EXCEL Techno Services but even after also no responce . when i called to Excel supervisor he was telling he didnt no about this call and he switched off his mobile and telling about the rules and timings . when they took money excel person Akram called even after night 10 clock for warranty extension money and he collected monet at morning 7 o clock . But when i ask for service they are telling they dont have the part and giving headstrong answer . After i logged call i didnt receive any call from customer care or from the service provider but call closed with out any information to me . i love the godrej produts but this incident disappointed and shows how the service pathatic situvation with a bad impression . please request you kindly take an action and provide the service immediatly . its been morethan a month i logged a call but no responce . when you guys want money for warranty extension i got so many calls when service required no body is responsible. when godrej wants money that time no timings no rules when required service they will tell us timings and rules . when money wants they will come at any time night 11:00 pm also but when service required works timings they will tell . this is one way of cheating the customers


service provider name :EXCEL Techno services ( GODREJ smart care )
hyderabad

call no i logged with customer care :call no:594012

service order no:583922
date:11:02
service area:hds/041


warranty :7170
exp dt:30.6.09
contract:o/w
warranty extend date from 30/6/2009 to 29/6/2010 one year
amount :1160/-


I Hope some one will address this expect the service immediate

Thanks and regards
jagadish
[protected]
[protected]@yahoo.com

Dear sir
I purchased a new 210 liters single door refrigerator as on month may 2009, from your local dealer in M/S Bharat Electronic patel marg kotdwara (UTTRAKHAND), Our refrigerator door inner side white rekcine not properly fit. .

Plesae send your rep.& solve my problem
Thanking You

DINESH KUMAR TONK MOB. NO [protected]-
( MANAGER SPARE PARTS)
COMMERCIAL MOTORS ( D.DUN) PVT LTD
BADRI NATH MARG
KOTDWARA 246149

Dear Shri Amrish Mawandia

this is to confirm receipt of mail at my end.

I am forwarding copy of this mail to Shri Debashais at Patna for
verifying the facts and conveying proposed action details to you.

regards,

R J Havewala

cc--Shri Debashis M--For action

amrish mawandia wrote:
>
>
>
>[protected] Original message[protected]
> From:amrish mawandia< [protected]@in.com >
> Date: 11 Mar 10 09:34:41
> Subject: refrigerators complans
> To: [protected]@godrej.com
>
> dear sir
>
> my complans refrigerators complans to toll free no complans no-
> 867293 dated- 20th nov 2009 zop model ref date pf purchage 25th
> july 2007
>
> pls sir kindly complans short out
>
> Thanks
>
> Amrish Mawandia
>
> Gulab Ram lane
>
> A.c.road Hotel sadbhawna
>
> Bhagalpur(Bihar)
>
> [protected]
>

Some cooling Problem

MY REFRIGERATOR WAS IN OKEY CONDITION EXCEPT ITS ONE PILLER . UR TECHNICIAN TOOK AWAYS MY FRIDGE FOR 15TH DAY AND CHARGED RS 700 FOR IT. HE RETURNED IT IN A VERY BAD CONDITION. COOLING AND COMPRESSOR SYSTEM IS NT WORKING . HE PUT A HORRIBLE COLOUR AT D BOTTOM OF OUR FRIDGE WITHOUT OUR PERMISSION. FREEZER DOOR HAS BROKEN AND NT LOCKED PROPERLY NW. BOTTLE HOLDER IS ALSO MISSIND.. I TRY MANY TIME IN CUSTOMER CARE NO .. BUT GETTING NO RESPONSE . KINDLY TAKE A STRICK ACTION AGAINST DIS BAD SERVICE . AND GIVE ME RELIEF BY SERVE MY FRIDGE AGAIN IN OKEY CONDITION . the technician name is srikant koley from howrah customer care ... conatact me at [protected]

customer care of godrej is useless and they bunch o[censored]nreposible persons with main purpose to loot their customers. i had a very small problem in one piller of my refridgerator, for vich they cost rs1000 ( 250 visiting cost + 750 for it replace ). they took 15 days for replacing it and return in a very bad condition or dead. they replace broken piller but add 4 new ...
1) cooling nd compresor are nt working.
2) put a horrible colour at d bottom of fridge without my permission or information.
3) freezer door had broken and nt lock properly.
4) bottals guard missing
now i called them but getting no response .they are asking rs4000 for repairing it
its a case of fraud and unduly harrasment.
kindly take a properly action again ur technician and responsible persons and its ur co. duty to repair my refridgrator .
my cell no- [protected]
add- 48/1, rose mery lane 4th floor flat no 404 . howrah-711101
west bengal

I purchased godrej refrigerator in 2004.In 25th October 2010 the refrigerator compressor got problem.Your Kolkata office charged me 3775 rupees and assured me that they will replace that next day on 26 th October.Still now after taking money your people are not giving any call .Customer support simply giving fake commitment.My service call no: is 357929.Cell no: is :[protected].
Please Help
Mr.Debojyoti

I have purchased Godrej refrigerator on 2 June 2010, two months back cooler got problem we have informed and gave complained to the service center, its more than two months they have not called or they did not replaced cooler, simply givining falls assurance and commitment. System need to be changed or you will have problem
S.Jacob
[protected]

My Godrej refrigerator (8 years old) is not working properly. There is no ice inside the freezer as well as in the trays kept for freezing ice. What can be the exact problems? Please let me know the nearest Godrej Service Centre as I am staying in Ghaziabad near Vivek Vihar.

I have purchased new refrigerator (MODEL No. GDE 23 C2, SR No.[protected] on 14th Mar 2009 from Radhika sales corporation, Pimpri.
When we had started the refrigerator, we came to know that the compressor was making more noise than normal. We thought that it will be ok after one or two day. After four days, condition was same. Finally we have given complaint to service station (Complaint number: XXXXXX ). After 4 days Technician had visited & given the report that Compressor is making noise & it should be replace.
We did not get any answer for next 8 days. Again we called to service station to know the status of our complaint. Next day on 09th April 2009, technician had came & replaced the compressor (I don’t know if it is new one). But the new compressor is making more noise than the previous one. Also the water tray is fouling with new compressor. (This is new problem. I think the compressor is not suitable with our refrigerator model).
Again I have submitted my complaint on 10th April 2009, This time I got answer from Manager that he will send the senior person. The senior technician Mr. Biradar had visited on 10th April 2009 in the evening. He had checked the refrigerator & he noted all the things with photographs that
1. The compressor is making lot of noise,
2. The fouling of water tray with new compressor.
3. There is gap between door bedding & refrigerator.
He has given his feedback to Mrs. Arati (Radhika sales corporation) that refrigerator should be replaced. I came to know when I visited to Radhika sales, Pimpri.
So, as usual I called to service manager Mr. Manu Sharma ([protected]). But I got answer from someone else that Mr. Sharma is out of pune. I have called several times in a week. Thank God! He has received my call after one week (on 20th April 2009) & promised me to send sanction letter of replacement. After two day I enquired about the same & he told me that he has forwarded the sanction letter for approval & he did not get the approval. And till date I get the same answer.
I would like to know that still how many days I have to suffer due to the Godrej. I am fed up with these answers. I am feeling now that I made a mistake by purchasing the Godrej Refrigerator. We used to switch off the refrigerator in the night due to the compressor noise. Why should we suffer this? I spent my lot of money on making calls to service station. Why should I spend my time to making follow up? If I am getting this kind of service, how can I go for Godrej Products in feature or refer to someone. Let me know the exact date when you are giving me replacement of refrigerator.

I have submitted my complaint before 1 ½ month still I have to wait.

More over, if the compressor does not work, Godrej charges Rs.750 for Gas refilling which is not fair. Gas leaks due to problem in compressor and so customer should not be charged for it.

what are the reasons to change the refrigirator compressor or what sort of problems occur

After filing complaint no. 225905 the technician said that the gas in the compressor needs to be filled. Subsequently he filled it and then again there was a problem in cooling. On second inspection, the technician Narendra said that the condensor needs to be replaced. Now it is past one week and only today I have been told to lodge another complaint with Godrej. The complaint no. is 281084 and I am waiting for the technician to come and do the needful. I must say that service conditions are very bad.

We have recently purchased a 250lt refrigerator and from few days it is not at all cooling and its compressor has stopped working

please call on [protected] or [protected] its very urgent

Godrej Official

Sir

I am having a godrej refiregerator . I am residing in Noida . In the month of June 2009 there was some problem in my refiregerator . Through Just Dial[protected] i had asked for godrej authorised service center to get my fridge repaired .
A person from

ROYAL SERVICE
BLOCK -I, C-135, LAJPAT NAGAR, NEW DELHI
CELL NO [protected], [protected]

came and told he ws from godrej authorised centre . Accorging to him there was some gas problem
and gas was to be filled . He charged around 1500 for gass + service charges.and one year warranty
of gass is given

after filling of gass there was some noice started in fridge. i contacted the person on the above mentioned phone he told it will go after some time .

now the wire which is outside visible on the back side of fridge on that the ice is being accoumuted.
I tried to contact on above number the are now not working.

Yesterday again I called a godrej authorised person ashi electronics [protected] he said again some gass adjustment is required and he will charge 1200/-or I sholud call the previous person
But i am unable to contact them

i am holding 1 year gass warranty receipt issued on 22/06/2009 valid to 21/6/2010.

Please help.

tapasya
[protected]

Dear Ms. Tapasya,

With reference to your complaint, we are trying to contact this person to resolve your problem.

Kindly contact in Customer Support on[protected].

Thanks & Regards,
Shakir Hussain

Refrigerator — excessive cooling

Myself sneha jadhav from andheri east marol would like to complain you'll about the refrigerator we are using at our residence samsung doubledoor since 6years but recently we are getting some problems with it as in excessive cooling due to which the vegetables an fruits in it get spoiled an iced, even the bottles of water gets frozen in it, we always keep a check with the temperature control but according to us the controller itself isnt working, kindly look into this matter an respond us back at the earliest on the below given email ID [protected]@gmail.com


Thanking you,
Regards..

godrej 165ltrs not working

I have purchased two nos. of Nylon Tyre (TATA ACE 5.00) from M/s. Superking Tyre Marketing Co. of F-2, Kamalalaya Centre, 156A, Lenin Sarani, Kolkata - 700 013 as per Tyre Sl. no. 15000907 on 06/11/2008 & Sl. no. 20210907 on 02/12/2008. But I have running these tyres for some days and I have complaint at the shop on 08/01/2009. But till date I have not received satisfactory reply.

So, I am waiting for your response.

Plsease do the needful and oblige.

Thanks.

Saumen Nandi.

SUPERKING TYRE CO. — Replacement of tyre

Nylon Tyre (comment)
Posted:[protected] by SAUMEN NANDI [send email]
59.93.202.211

Sir,
I have purchased two nos. of Nylon Tyre (TATA ACE 5.00) from M/s. Superking Tyre Marketing Co. of F-2, Kamalalaya Centre, 156A, Lenin Sarani, Kolkata - 700 013 as per Tyre Sl. no. 15000907 on 06/11/2008 & Sl. no. 20210907 on 02/12/2008. But I have running these tyres for some days and I
have replaced on 08/01/2009 but till date I have not received any satisfactory reply.

So, please arrange to replace my tyres at your earliest possible and oblige.

Regards

Saumen Nandi
Mobile No. [protected]
[protected].

Godrej / Refrigerator — not woking properly

sir,
mai agra ki rehne wali hu. 3 saal pahale ek milne wale se jo ki godrej ka dealer hai unse freeze khareda tha. ab tak 3 baar kharab ho chuka hai. har baar freeze banane jata hai . 15 din baad aata hai aate ka 1-2 din chlata hai phir kharab ho jata hai phir banane jata hai. muje lagta hai ye item he kharab hai plz hamara freeze replace kar dejeya. mera husband bahar posted hai. mai jab bhi deal ko ph karti hu wo apni shop par milta nahi hai. uski shop par ja nahi paati hu ghar mai akali hu. plz help me. sab taraf se haar chuli hu phir muje laga internet par aapko apni complain karti hu . shayad aap company wale hamari kuch madad kar de
agra dealer : R.D. refregtaion, kamla nagar agra
neelam

I will like to share this with everyone that buying a Godrej refrigerator has been the most frustrating experience of my Life. Being a Laparoscopic Surgeon I have faced many challenges but this has been the toughest one. Coming home after tiring work at night only to find my wife fighting over why we bought Godrej refrigerator, its again not working has been a frequent happening. Ever since we bought this refrigerator around 2 years back we have been facing this trouble. With rising temperature outside, the temperature inside my house goes up several Kelvin’s not infrequently with our refrigerator out of order. Many a times my wife has suggested dumping this fridge out into garbage but I have not done it till date due to false hopes shown by Godrej Co. service people again and again. They always say that it will be the last time now but shamelessly come and repeat it again. Many a times they don’t pick our phone deliberately. Krishan their dealer, owning Rohani service station at Sonipat does not respond in less than 10 calls on weekdays and never on weekends. Vikram a fellow from Delhi office who had promised me that You will never have problem after converting it to manual, also now does not pick up my phone. I tried calling him from various numbers but he is least concerned, why shall he be, he is getting his pay.

I and my Family are suffering again here since two days now. Some Kunal from Rohani Services came just now to the house (today is Saturday, May 17, 2008) just to say that I can’t do anything at this time, You will have to wait till Monday.

This refrigerator has been taken to their service station more than 10 times, and sometimes for 3 days without any stand by facility. Imagine Your life without a Fridge on a hot summer day. They have also come for repair at our home 8 another occasions. Every time they have a new excuse. You keep on calling them, and they don’t care to respond, disgusting.

I would like any Manager to just keep himself at my place and I am sure he will feel most disappointed.

I strongly feel there is some manufacturing defect in this piece but…………..

Now I plan this,
1. I shall go to consumer court for the harassment I have been facing since last two years continuously.
2. Secondly I am going to get 200000 pamplets printed explaining the suffering I have undergone and suggesting the obvious and getting them distributed all over my city..
3. I am going to mail this to various websites like Mouthshut.com which give opinions about various products
4. Last but not the least I am daily going to Pray to Almighty God to make them suffer who are responsible for my and my family’s suffering.

my fridge is 270 ltr but not working in last six month please repair my fridge and my complant is no ignore

halloo sir mera godrej refrigerator notworking firizer fan working
ok

The freez in not working, working in the sence it is not started. When we on the swtich nothing is happening.

my frigetaror's fan is not working when i switch on the frige.a hum has deen coming from the upper case of frige.SD_)&BA and cw94305310 are written on the that fan's motor.

The freez in not working, working in the sence it is not started. When we on the swtich nothing is happening.

Hi,
I have a 18 years old Godrej freeze, before 20 days the total function of compressor is stoped, freeze is start for some time, As such I decide to replace the compressor. I am in Jamia Nager, please give the details of your compressor dealer and authorised service centre.

My Address & Mobile Num.

I-37, 3rd Floor, Abul Fazal Enclave, Jamia Nager, Okhla Gaon New Delhi-110025

Mob. [protected]

Dear Sir,
I have Godrej Refrigerator. It is not working since 27th February, 2009. I have made a complaint at Call Centre. Complaint Number is 720570. My Local City Service Centre Tel.No. is 2776238. Incharge is Ms.Prachi and Technician is Mr.Rinkle Sharma. I am facing hardship for about 19 days. In case if I do not get response within 3 days, I shall be permitted to see the Consumer Forum.
Yours sincerely
A.K.Saxena
01, BDA Colony, E-8
Near Ishwar Ngr.Tel.Exch.
Bhopal 462039
Mob: [protected]
LL:[protected]

Hi,
i have a Godrej refrigrater almost 15 years old before 10days he is not woking properly i think there was a problem in his compresser. please send your area men to find the problem.
Thanks,
Address:- G 320 sriniwas puri new delhi 65 (near water tank)
Mob: [protected]
[protected]
[protected]

my refrigerator is not working since 6 month kindly see in this regards

I am having godrej company double door fridge in my house at chennai.Today when current return a tup sound heard and the fridge is not working.I request that it should be repaired by an authorised person by your side.My address.
N .Thiruppathiraju,
H2-CDS apartment,
AGS colony, 2ND Main road,
Velachery, Chennai-600042.

CONTACT PHONE
Cell-[protected]
Resident no.[protected].

no cooling in refrigrator last 3 days

mera Godrej Refrigerator not working my celphone [protected]

my refrigerator is not working since 6 days kindly see in this regards

my fridge is not working, it is pentacool godrej 410 ltrs.send somebody

my adress is 57, shastri nagar lucknow 226004 phone [protected], mobile is[protected], my fidge pentacool godrej is not working

I purchased a refrigerator on 14 Aug 09 by an agent from M/s.Godrej Ltd. He conveyanced us for exchange offer. My previous refrigerator was quite well and cooling. But in spite of this I purchased your refrigerator. A refrigerator was sent at our residence which is not in fuctional state. I tried my best that any body will come from your customer service/centre or agent. Nobody is picking phone. The agent has taken money and run away. and a non-functional refrigerator has given us and our good conditioned refrigerator has been taken by your esteemed company. I want my newly bought refrigerator may be installed properly and be given in proper condition.

Not Colline, Not Working

Hi,
I am sriram, In march i have purchased a refigrator nearly Rs14000, in bhimavaram.Now the condition of the refirigrator is not at all good.I have called many times for the godrej agency regarding this complaint,no one is taking care of this.I think this is not a good service provided by the godrej.Please take care of this complaint in high priority.

The problems I have faced By refrigrator are:

1)Their have deliverd the refrigrator to home on the purchase of the day,after opening the refrigrator, we found some Bendings for the refrigrator.We have a talk to godrej agency their said if you have any problem regarding the working please contact us we will be available 24]/7.

2)The Gas has been leaked with in 15 days.

"I have never thought this kind of service provided by the Godrej refrigrator".
"I thought it is a number1 product in refrigrator".

I want to know what kind of resolution you are going to provide for this.


I will be available at Ph.no:+91 [protected],
+91 [protected].

Email.id:[protected]@gamil.com

Thanks and Regards,
P.sriram,
D o:21-13-6,
sarraju street,
Bhimavaram,
West Godavari dist,
Andhra pradesh.

Frequent fault observed with my Godrej refrigerator (Godrej RF 25 AC ) which was purchased on 09/04/2012 from M/s Bharath Electonics, Calicut,Kerala with a payment of Rs 12800/-.Same was repaired by your service representative from M/s DIAMOND SERVICES, Calicut, Kerala on 10/08/2012 with complaint No; 680645.I have paid an amount Rs 870/- for Service charge + Spare parts charge. Now again the above Refrigerator showing the same fault from 08/09/2012. Please ensure fault free working of above Refrigerator as this a new one. I request you please ensure that this service should be a Free of Cost Service, because this a frequent fault on same nature due to poor quality. Please do needful for early action on this matter.

Ramachandran.P
Geethalayam,
(PO) Mayanad
Calicut,Kerala
673008.
[protected]
[protected]

Hello,

IPurchased My Godrej Refrigerator in August 2008, and in September figured an issue with regard to freezer door and registered a complaint #996736. After few calls a technician visited our place and confirmed that the door needs to be replace, After that no one turned up. After innumerous calls got a response that the stack is not present. But till date haven't done anything to get that replaced.

The customer service is too bad and truly regret in a getting a Godrej Refrigerator.

Iam also face problem of rust and the response of company is very poor no one bothered after the sale of the product godrej is totally cheated to public but iam plan to fight against the godrej I want help of all consumers who in trouble after purchasing godrej product.Thanks
nEED MY SUPPORT iAM ALWAYS READY

Bad service response
Dear sir,

We have Godrej Refrigerator of capacity 183 ltrs purchased by us on 27th April, 2009.

We have first faced difficulty with complain of Door problem. the lock is not working and cocraches and other insects are coming into the regrigerator. we have called godrej customer care 5 times in this month. only one time the technician has attended. but the problem has not been rectified. the bulb is also not working since immediately after the technician went out. atleast the technician also not been attending.

Complaint No. Is :- 574937
Secunderabad

Godrej — DOOR PROBLEM

i purchase the frige(260 lit singal door) on 16/03/10 from mital electronics ,akola ph:[protected].
after 2nd day.the is move from his place 1 incease which having door lock problem.
mital electronic say they open the door and correct the error.
but i refuse due to new frige and i am not confort to open new frige on 2nd day.
plz help me

Godrej Refrigerator — door

Our godrej Axis (190 lt) refrigerator door is not closing properly. Please respond to this complaint.

door is not getting closed properly

i had purchased godrej refrigerator on august 2009. after 1 tear and 5 months, its door started not working. the door is not closing. this company is having only name/fame but product is very shame. i will never suggest anyone to buy godrej refrigerator.


adarsh c. gupta

refrigerator water leakage on the floor through bottom.

Three years back I got a refrigerator in which water is leakage on the floor . ie, at the bottom of refrigerator. It is to be serviced.

I had purchased a 230 Lt Fridge of Godrej make from Vijay Sales. M/S Vijay Sales is worst ever company ever seen in India! First instance the compressor is not OK. Then again replaced by a differenct color and then again replacement.
After this, then Godrej Service case to see how they harass the customer. First of all, call will go on hold for unlimited time unless you disconnect. Then sometimes, it is considered to respond with a reply that contact my subordinate for it! The biggest joke made by the person!
This is the fate of Indian Customer!!!

Bad service response
Dear sir,

We have Godrej Refrigerator of capacity 180 ltrs and model GD 19 purchased by us on oct 2002 from nariman sales & services 22, 23 janta bazar, shivagi nagar nanded-431602 ph-235224

We have first faced difficulty with complain of compressor problem within a yer and which was under warranty and got replaced with lot many difficulty and hard chasing with service center,

Now a days freez not cooling, after several calls service people not came my villegenow a days time and then ask to be sent to there service center, but one time they replace my compressor but problem came again i live in villege there no transport
plese told nariman person come soon to kundalwadi.i paid any to them.

Dear Sir,
We had purchased a refrigerater from your kakkanad(cochin)
near Infopark dealer.The next day we facing the cooling problem.
And we many times inform the dealer, the complaint no:711 but till now we can't get the service.Please inform them for service.
Sasi Thurayil.
Maneed P.O
Piravom
Ernakulam (dt)
Kerala

Dear Sir,
We had purchased a refrigerater at Bijpuriya Elctronics from Datia
And after 2 years ago we facing a cooling & gas leekaging problem
and i complaint before 2 months ago but till now we can't get the service.
Please inform them for service.

Atul Shrivastava
c/o Shri Durga Floor Mill,
Bundela Colony,
Datia (M.P.)
Pin Code:- 475661

I have similar bad experience with Godrej Pentacool refrigerator as their service is just horrible and the service centre fellows just cheat us. They only want to sell some spares and take the consumers for a ride. I had severe compressor problems and the refrigerator never worked satisfacfactorily. I had bought it from Khosla Electronics, Kolkata in 2004 and my overall experience is just terrible on this product and the service. I advise all to be careful before choosing any Godrej product.

i have bought 304lt godrej eon on 15th of may still they did not attened for demo. I have called customer call center daily, for call center say that they will send today, but none of they turn to us. there service is worst, past on week i am calling their response is poor. so whor are deicide to buy godrej be careful because service is worssssst.

i purchase goderj eon refrigerator two week ago. from company no one come for demo. so we call and inform to customer care they say they will send today this the response for past 2 weeks but no one come, so here after i will say to my friends not buy godrej product. due to my experience i will suggest to u also.

Godrej-Refrigerator — Bad service

I have purchase one Godrek 19-B refrigerator on 3rd April 2009. It was working properly till 20th may 2009. So on 24th May 2009 I have logged one compalint with Godrej Smart care. My complaint no is 899364. They are saying that my area is in NCR so they are giving once in a week service in my area. I agreed that. One electrician also visited my home and he was saying that there is some gas is block in my Refrigerator. I agreed. Then he was saying that he can only inspect the equipment, another person will chek the fault and fill the gas in it. Till now no one came to my door. Daily i spending 20 to 30 rs to call to customer care. Daily they are saying that ya sir today we will resolve ur issue. Now they are notaking me serious. Before completing my sentence they peopple are saying Thank you for calling Godrej, have a great day. I have talked with Vinod, Amit and Deepak, Ashu. Ritika reagrding my concern.
they all are related to delhi customer care. Now i m totaly frustated. really Godrej is providing such a bad service.

Dear Sir,
I have purchased a referigerator BL-19 180 L model few days back ( 25 days ), on friday night 12-06-09 it stopped working . After complaining to customer care Comp. No-173270 dt.13-06-09 time morning 8.00 am to their customer care executive, service engineer Mr. Sanjay Nath came same day an checked the machine found some connector was loose after beating it through hand the fridge started working, but after an hour it stopped again,
Again called to CCE Mr. Deepak assured that their engineer will come on sunday and again called on monday evening CCE Mr. Jitendra assured that the same service will come on tuesday .

Now shall request you to expedite, as I am suffering for ulcer and doctors had advised me to take chilled water/milk etc .

Ravi

Godrej/Refrigerator — bad service

sir,
i bought a godrej refrigrator on 09/04/09
after one month the fridger door started leakin from its gasket(i think its called sweatin)
i have lodged a complain 3 times but nothin substantial has been done...we r still facin th prb
when asked we weren even th complain no.
i hope at some level godrej people is customer friendly nd not wat we hav witnessed so far
MODEL NO:GFE25B2
SERIAL NO:[protected]

yes i am called godrej service they are visit my house and view my refrigerator and charged rs.250/ he has no work.i told him return my payment he refused my request they are fruad

sir,
i have a godrej refrigerator. it was bought in 2006. 4 months ago there was a cooling problem. then i contacted your service centre at Kottarakara, Kerala. i had paid 3050 rs . they didn giv us the receipt and warranty card. two weeks ago same problem came again. now they are showing a bill of 1850 rs. am in dobt that some of the technicians had cheated us. please enquire about this..

godrej service is very poor i bought the refrigerator gde 23 dx4 one month back from the day beginning itself it creating a problem water dripping inside the refrigerator and gasket leakage atmosphere air going inside the refrigerator and drain pan not evaporating weekly twice we are cleaning the drain pan
i complaint from the day beginning itself first one technician came and he says no problem in refrigerator he adjusted the thermostat to low after that also the problem not solved again i compliant another technician came and he adjusted the thermostat to high but the problem not solved now i complained 10 days before no one came till now daily am calling the call center[protected] there is no proper response. any one can help what can i do, i need my money back i am so frustration with godrej service how can i solve this problem can i go to consumer court what is the procedure for that please give me some suggestions.
sathish kumar
[protected]@gmail.com

namaste godrej
we have taken refrigerator 5 years back.it was working fine.now from 2 months it is not cooling regularly.suddunly
it will stop cooling for 2 days so we will switch off and again if we on after 2 days it will work properly for 1 week and same problem countineous.
please tell us what to do, whom to contact in bengaloore.i searched in web for service in bengaloore.i could not get it.
we r facing lot of problem this summer, kindly do the needful as soon as possible.

namaste godrej
we have taken refrigerator 5 years back.it was working fine.now from 2 months it is not cooling regularly.suddunly
it will stop cooling for 2 days so we will switch off and again if we on after 2 days it will work properly for 1 week and same problem countineous.
please tell us what to do, whom to contact in bengaloore.i searched in web for service in bengaloore.i could not get it.
we r facing lot of problem this summer, kindly do the needful as soon as possible.

i m from surat, gujarat. my ref. not working since 7days, pls give me contact no for your service station.

i have godrej frig 242 lt buy from faridkot from electronic point
from the few days it doest work, i have told so many times to ur local dealer, but he doesnt give any response, plz solve my problem as soon as possible
my contact no is[protected] thanks a lot

I have bought a godrej refrigerator 280Ltr model no. ZOP GFP280S Chasis/Sr. No. 007564 from BE Balaji Electronics RZ-2, Zyndicate Enclave Dabri More (Opp. C3 Janakpuri) on 01/10/2006 is not functioning well,


kindly send an engineer to check its function asap,


My Adress:

K Rajendran, Flat No. 413, EIL Apartments, Pocket 6, Nasirpur, Dwarka Phase-I, New Delhi-110075

I have bought a godrej refrigerator 280Ltr model no. ZOP GFP280S Chasis/Sr. No. 007564 from BE Balaji Electronics RZ-2, Zyndicate Enclave Dabri More (Opp. C3 Janakpuri) on 01/10/2006 is not functioning well,


kindly send an engineer to check its function asap,


My Adress:

K Rajendran, Flat No. 413, EIL Apartments, Pocket 6, Nasirpur, Dwarka Phase-I, New Delhi-110075, Contact No. 25038297 & 45521457

The fridge is not working satisfactorily.

The address is Balaka Apartment 182 Jessore Road Flat no.D1
Owner Major Shukla Ghosh/Sunandan Ghosh

Model Penta cool R-40
Immedite repair needed.

I have bought Godrej cold gold model 205 refrigerator from the dealer at lucknow in july 2003. The same has started giving cooling problem and it takes more than 8 hrs for ice formation.This matter was brought to the notice of service enggr.of godrej smart care, Authorised customer care centre at Aliganj Lucknow, who visited and said that the filter is chocked and needs replacement along with gass filling on payment basis which I agreed and this was done on 21 march 08. But I found that the same problem of cooling exist and a greenish fluid appears at both ends of the filter which in my opinion is due to leakage of gas and hence cooling problem.This matter has been brought to the notice of service enginneer who has yet to take a decision. I intend to go for annual service contract but the refrigerator has to operate first.
KK Srivastava
Dated 11 june 0 C 495/E Indiranagar
Lucknow
Phone[protected], [protected]

even after lodging the complaint and telephoning the service enginnier, no proper response has been received.

I am very much thankfull to Mr Arun Chatterjee service enggr, and the franchise head for taking lot of pain to solve the problem of cooling in my fridge. k.k.srivastava 18 july 08

Refrigerator is not working. I dont know what is the problem. Please make me sure your service centre address in lucknow.

Thanking you.

Yours truly,
Bhaskar Roy
Aashiana, Lucknow
Mo.- [protected]

I am from Jamia Hamdard. i need service engineer phone no in south Delhi.


Centre for Transgenic Plant Developement
Jamia Hamdard
Hamdard Nagar
New Delhi

Godrej/Pentacool Refrigerator — not working satisfactorily

goodday sir
my godrej pentacool refrigirator does not cool satisfactorily, moreover there is no ice formation . pls advice whom do i complain to?
saleem patankar
13/17 sadakat manzil,
3rd floor,
m.e.sarang marg,
dongri, mumbai 400009
phone no.[protected]

my refrigerator is not working properly advice me where is authorised service center in lucknow

Your's
vijay awasthi
B 437 Raja ji puram Lucknow
uttar pradesh
Phone [protected]

Godrej / Refrigerator — Fridge Serviced - not functiioning Properly

Dear Sir,

I lodged a compliant to M/s. Godrej Smartcare on the first week of May 2009 regarding the non working of my refrigrator. After repeated reminders they attended on 12.05.2009 (Compliant No. 259371 ) and informed that the compressor is gone. And after 3 or 4 calls they have attended the repair and fixed a compressor. They have charged Rs. 5, 500/- ( Rs. 4700/- being the cost of compressor and Rs. 800 being the accessories).

The fridge was working for just 1 and half months, on 3.7.09 onwards once gain the fridge is not working only the fan is rotating and chillness is not coming and the items kept inside like milk, ghee, and chockelets and nuts etc in the fridge are perished (amounting to Rs. 1000/-) roughly.

Due to that again we lodged a compliant on 5.7.2009 compliant no. is 293522 (Sunday) they told that next day they will be attending the call. The next day the service man attended the fridge and informed to me parents that (because myself and wife are employed) the compressor is not working it has to be replaced.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
please note that they only changed the compressor on 15.5.2009 it worked only for 45 days and it has to be replaced oncegain.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
on contacing the service man Mr. Arun (mobile [protected]) he tells that we have changed the new compressor only we have to wait for new stock at the office. You have to wait for 2 or 3 days etc.,

At this juncture is relevant to mention that even after service at a cost of 6000/- the fridge is not working and the items worth Rs. 1000 /- are perished but sill I have to wait for 3 more days and wait for actual correction and repair of my refrigirator. In this connection i request your good self to contact the conern authorities and do the needful.

For your reference I enclose herewith the PDF file of the Service Report of M/s. Godrej smartcare.

Thanking you.

Refrigerator is not working. I dont know what is the problem. Please make me sure your service centre address in lucknow.and contact number
thanking you
your
naeem khan

TOO MUCH ICE FOUND IN FREEZER ALL TIME

dear kindly send an engineer to check its function asap,
Refrigerator is not working. I dont know what is the problem. Please make me sure your service centre address in lucknow.and contact number
thanking you
your
ashok koli .laxmi nagar jat 416404 .tal-jat dist-sangli. maharastra

i brought a refrigerator on 28/10/2005
since a month ago, its defrost automatically gets on for 2-3 hours nd then there is no cooloing in the refrigerator compartment
plz send an engineer to chk its functioning...

yours
C.P. Saxena
B-141, rajajipuram, Lucknow-226017
UP


ph[protected]

i have brought godrej pentacool refrigerator on 30.9.2006 model GFP 280S.But now it is not working properly .defrost automatically get on for much longer time n there is no proper ice formation n proper cooling in the refrigerator.

so plz kindly send an enggr. to check the functioning of the refrigerator as soon as possible.
thanking u .

yours,
suresh jayaswal
C-29 sector-A, (opp. fatima hospital)
mahanagar
lucknow-226006
UP

ph[protected], [protected], [protected]

Dear Sir

My Godrej fridge is not cooling. Needs servicing/repair.

Can you pl help

Neeraj
Lucknow
[protected]

hello sir

Refrigerator is not working. I dont know what is the problem. Please make me to solve my complaint as soon as far
my address is
d-15, tnhb colony,
austinpatti(po),
uchappatti
madurai-625008.
my ph no is [protected]

To
The Godrej Appliance Ltd


Sub:- REPLACEMENT OF DEFECTIVE REFREGERATOR
AND NOT PROVIDINGTHE SERVICE FORM DEALER.

Our establishment has purchased godrej refrigerator 300 Ltr Model No. GDD 310 P208 Srl No. 002216 on 28.12.07 form M/S Kasturi Electronics & Electricals, station Road Barmer(Raj). The above mentioned refrigerator has developed cooling problem and making unwanted sound during running condition.

I approached about mentioned dealer for rectifying the same but dealer declined to repolace/ repair. We are disheartened regarding services provided by your dealer’s / company and if this problem remains, we have to look for other companies in future.

It is requested to instruct your dealer to replace above mentioned refrigerator at the earliest.


(TARUN VERMA) Dy.Commandant (Adm) Sector Headquarter Border Security Force Barmer (Raj) Mob No: - [protected]

I fully agree with the dissatisfaction expressed by the customers on the serviciabilty of Godrej refrigerators.

I had bought a Godrej Fridge (in Jun'04 (RF 02128) from Navi Mumbai. From day one this was giving problems such as
- noisy
- less cooling / no cooling
- LED problem
- complete stoppage of working
- water leakage
- thermostat prblem
- thermo sealing problem
- PCB not working
- water condensation inside the fridge

After one year I was compelled to go for 5-year AMC[protected] knowing the frequent break-down of the fridge. During last five years I must have lodged complaints more than dozen times. Even I have paid more than Rs 3000/- to Godrej Service Agency on different account to make this fridge work properly.
On 05.05.09 again this fridge has started giving problem (water condensation inside). We have lodged a complaint (406497). Technician from Godrej Service Centre did visit on 07.05.09 and told that there was body leakage and went back to give further feedback on 08.05.09.
From my experience, I can tell confidently, either Godrej & Boyce is manufacturing sub-standar products and cashing on brand name OR providing sub-standard service thro' their Service Agency.

Even, they are refusing to extend the AMC from Jun'09.

If this is the way Godrej & Boyce treats its customers, time is not far off where it will be pushed into history.

G Rout
Head, Logistics
Essar Steel
Cell : [protected]

Godrej & Boyce Mfg. Co.Ltd — Malfunctioning of refrigerator(less cooling)

One Godrej Refrigerator GFOP 280 S METALLIC BLUE was delivered during first week of September vide invoice dated 31.8.2006;

Due malfunctioning of the said refrigerator a new piece was delivered on 10.10.2006.

The same problem persisted. The company refused to replace again.

Even for filling up gas they deman money from us.

My appliances were supposed to be under service contract for 5 years. The period is soon going to expire. Despite my repeated requests none visited us to render the services. Latest is that I requested one Mr, Ravinder on his cell no [protected] continuously for 3-4 days last week. No one turned up despite his assurance. I am a senior citizen and feel difficult to use the faulty washing machine or defrost the fridge.
G L Mattoo
[protected] ( mob)

It is indeed highly disappointing for me also. I rue the day I got AMC done with Godrej. It seems my money has gone down the drain. They shamelessly keep saying sorry and still don't attended the complain. Almost two months have lapsed. A company of repute of Godrej is definitely going to loose its credibility in the market if same attitude continues.

I earnestly request the higher leadership in Godrej to take note of this lapse on part of their service people and arrange to get my refrigerator serviced at the earliest.

Sanjeeva

Dear Sir,

Due to your dissatisfaction of your customer service, Our own refrigerATOR has been probelm for non cooling some times.This problem for about an month iam trying to calling but there is no response from your side.

Plz contact me : [protected]

Godrej Appliances Refrigerator — NO Response after collecting the payment for AMC.

Hello
I also had a very bad experience of GODREJ Appliances AMC programme.
GODREJ Appliances is a company where there is no care for the customer.
They just believe in one time sale. Once they get money their job is over.
I have taken the AMC for 5 years on 21.02.10.
One of the company executives (Mr. B. Bhojarajan ) visited my residence and convinced us for taking the policy.
Since GoDREJ name was involved we immediately agreed for the AMC and handed him over on cheque of Rs.3166/-
After the collectionof cheque it was told that the policy will be in effect withing 20 days and there will be one visit by Godrej Executive for the general check up.
Application No. : [protected] dt. 21.02.10

I have contacted Godrej Customer Support in July and made a complaint about no activity after collecting the payment.
in spite of that there was no response.
i am seriously thinking of taking it to consumer court if there is no response from Godrej in next one month. and give a news in News Paper for this issue.
I would appeal to all the people of India, not to Buy any Godrej products as they do not deserve it.
regards
Rushikesh S.K.
Chennai

i have a problem in cooling in my godrej penta cool please give me ur customer care support to me
and my email id id [protected]@gmail.com

Hello Sir,

I have purchased a godrej refrigerator, model number GFE30CVT4N from Balaji electronics, Bangalore on 24-feb-2013. When your representative visited us for demo, we also purchased the AMC for 3 years amounting to Rs.3034/-. The representative had informed us that there is a Win-Win offer which will entitle us to a 75% refund.

However, till now we have not recieved any communication on this from your side.

Infact, we called your customer care number a couple of times. they informed that they will arrange for a call back from Bangalore center. However, we have not received any calls.

Expecting a quick reply from you.

Regards,
Sanjay
Ph. [protected]