[Resolved]  Godrej Refrigerator — repair

I perchaged a Godrej refrigerator in feb-2008 and now there is the cooling problem in it. the seller engineer said to me it's compressor has been damaged and you should pay 1200/- for repair but i told him, ' my refrigerator is in gauranty period and it's your responsobility to repair it without charges so please guide me, 'what's my correct step now'.
my full Adress:
Ashutosh Saini
Mohalla- Affganan
Tehsil & Post - Nakur
Distt- Saharanpur
Uttar Pradesh
India 247342
Mobile- [protected]

Godrej Refrigerator — repairs

on 20th July we made a compliant about sudden failure in our refrigerator performance, Technician visited us and charged Rs 250 which we paid & informed us regarding repairs to be done was replacement of compressor he also offered us an attractive offer to purchase AMC for 2 years @ Rs3500 & make a complaint after 15days & get everything repaired free of cost, however we chose to get the compressor changed immediately & asked him to repair for which an verbal estimate of Rs 5120 was given which we agreed for, however we wanted the repairs to be done as soon as possible. Technician did not turn up on 21st july nor was there any response from the call centre, so we called the godrej smartcare no & they apologised ( person name Prakash) & assured for an repair or information of any spare shortage the next day, however there was no call nor any visit from technician, on 22nd we called them and inquired if they have any backend report, however they are not aware was there any visit from technician, nor they have any reply or action plan. There is no tracking system of complaints as it comes out from this case which is very clear & nor their goal is customer satisfaction.

We bought our Godrej refrigerator on apr10th 2009 form Jadwet Trading Company we having the warranty period also due to our mistake their is leakage of gas in the compressor.
We are ready for the replacement and to pay for the parts we informed to the godrej dealer in port Blair last 15days over till we not received the part.

we facing a big problem due to this pl do the need full action regarding this matter.

our refrigerator is not working your phone are not responding so be quick. my phone no[protected], [protected]

I had purchased Godrej computer 300 Lts. in 1987, about 4 yrs back compressor changed and still working but it's rubber bedding is giving some space due to which cooling is going to leakage.

Call me urgent

Selvakumar
[protected]