Godrej Appliances Complaints & Reviews

A new Gordej Pentacool Refrigerator stopped functioning on 27 March 2010. It was not possib;le to lodge a complaint as the agency was observing holidays.
Now after complaint on 30 March 2010, the company requires 48 hours to organise service of an Engineer.
How ridiculous!!

if there is problem in ref. within a month what is your co. policy.
whether u replace

dear sir,
i have purchaced one fridge (model no GFE 240 P ZOP)FROM one o[censored]r dealer namely nandilath G mart from calicut in KERALA.AFTER that started all of my probems.5 days after delivery of the product we noticed laarge bulge in the door and the lock was not working properly.we informed the same to the dea ler and after so many calls and direct complaining to the state service centre door was replaced after 5 months
we purchased the product on[protected].we strongly believes that an old product they supplied. Because model no written in the fridge was not 240 P (?220 p-number was teared).also we realised that hinge lock was not belongs to this model.
again after 1 year we noticed that there was no cooling in the middle box and freezer.again we complained the same as complaint no.750889 and they came and told me that the thermo stat along with service charge has to be replaced.i paid about 930/- rs for the same.initially they told me that the warranty period was 5 years.recently after 1 year only we realised that the warranty was only for compressor.since we are using one o[censored]r product for last 15 years with out any complaints we trusted you.the service provided by ur agency was very much disapppointing.There is no voltage problem. this ,matter is going to be a shame to you and ur dealer,
so i request you to kindly look in to the matter and if otherwise we will be forced to go for a consumer redressal
dr jalal pm
calicut medical college,
near rahmaniyya school.
ph no-[protected],calicut (Dt),kerala state

We purchased a Godrej Freeze with valid bill and warranty card on[protected] at Nasirabad from a Godrej Authrized dealer.After a month Freeze started doing noise and when we complaint to dealer he said it happen with new freeze. Now after 6 month freeze is not in working condition, its Compressor is defected and Freezer is punctured. Freeze still in warranty period. We raised complaint at Godrej company also (complaint number 641769), but they are saying it can only happen due to negligent/ Intentional misuse so we need to bear the cost of maintenance. I could not understand why we will intentionally misuse even we dont have any kid at home also. Any way kid also can not reach till freezer.
The freeze was not proper from start and we are sure they have given us a defective freeze, because we already used a same godrej freeze till 14 year without any complaint. We are not new user and everyone is educated in our family. They are not accepting their mistake. I am applying here for proper compensation and maintenance cost of freeze. Please help me to resolve this issue.

Thanks,
Ajay

I purchased godrej referigerator double door in year 2004. on third day itself it ran out of gas, then we lodged complaint and gas was refiled. Godrej engineers made us to sign amc, till now we have must made some 100 complaints and every time engineers come and do something and go. in year 2008, again we signed amc contract and this they did not give us amc paper. but whenever we make a complaint they need amc paper and without amc paper they will not do any repairing. now we are in trouble, for last three months the refrigerator is dead. any solution.

I had purchased one pentacool Model 195S on 16-04-06 from Rohit Sales and Service, Balasore. From the day of installation, it is fixed, even not moved an inch from its installation position. But unfortunately since last week it is not cooling much. Ice is not being formed. I reported the problem and my registered service call no. 746814. The service centre( 01 Km from my house, same town/area) balasore attended it and advised for re-charging the Gas, as it seems to be leaked.

1. As I had not done anything, so the not cooling /leakage should be considered as manufacturing fault. And I should be considered for symathy and should be charged as less as possible.

2. As my Compressor warrent is stll there, my service charge should be considered.

3. As I am in the same town (1 km from your service point), Service should be provided at my home with no extra charges.

But the service centre charges in very crude manner Rs 1300 for gas refilling. Do you imagine?? Service charge 250 + 200 (twice) , Gas refill- 650 and spare 200/-.

Please help me.

Should I pay and how much to pay???????????

Dipak Patra, Balasore, Orissa

FROM 09/02/2010, MY GODREJ REFRIGERATOR IN NOT WORKING. PLEASE ARRANGE TO SEND A TECHNICIAN TO MY ADDRESS:
G.SRINIVASA REDDY,
H.NO: 25-40-87/1,
PLOT NO.14. STREET NO.4,
N.M.D.C. COLONY.
EAST ANAND BAGH,
MALKAJGIRI,
HYDERABAD- 500047.
CELL NO: [protected]

I have purchased Godrej Ref. 32DZ having chases no. 527503 on 8.02.09. The chases of the same was found crack/broken. On our complaint dated 16.01.10 vide no. 289106, a technician visited and on my request to replace the inner-body or refrigerator, I am told that an engineer will visit shortly to fix complaint. I am surprised to note that Godrej co. sent SMS stating your complaint has been completed without attending complaint. Upon my again lodging complaint at help line vide no. 289729 dt 18.01.10, I am again told that you can complaint wherever you like. It is not godrej fault. I am surprised, how a company such as Godrej is irresponsible. How is its product that cannot last even for a year? How godrej is giving warranty for five years? I request you to please interfere in the matter and get my fridge replaced.
-Satwant Kaur
15/129, Gita Colony, Delhi-31.

I had purchased Godrej Refrigerator in Aug 08 since than I m facing the same problem that the unit stop working , we make the complaint to godrej they send the service personal but every time they asked for money for rectification , unit is still under warranty
Its and kind request to you to look into the matter and asked them to replace the unit as the unit is defective.
regards
shyamoli goswami
sector 18/ 521 Indira Nagar
Lucknow -16
0522 [4002020]
[protected]

>Dear Sir,
>
>After read your reply, I felt very much shame on GODREJ COMPANY & on its Management .Now I again want to inform you that problem of cockroaches is from 6 to 10 months earlier but i can't judge myself that from where cockroaches getting ( It's chance to develop more & more insects in the body of FRIDGE to get some months), when i actually understand problem that its a GODREJ MANUFACTURING DEFECT then i compliant to your customer care in the month of november.
>
>The cabinet which is sent by u is not first quality cabinet ( we found that it's either B grade or poor quality cabinet because there is so many scratches inside the cabinet ) that's why we didn't accept the cabinet replacement.
>
You sent only Cabinet but there is same CROKROJ PROBLEM also in the DOOR of GODREJ FRIDGE.

>I am 100% absolutly sure that it is a GODREJ COMPANY MANUFACTURING DEFECT.
>
>So I again & again request you to replace my GODREJ MADE COCKROACHE MACHINE( FRIDGE) and try to avoid any LEGAL ACTION from myside (including Local Govt.Health Department, Consumer Court ,Newspapers & also in MEDIA ) & also avoid HEATH RELATED PROBLEM to me and my family.

>regards,
>
>Vinod Modi
>
>
>On Wed, 30 Dec 2009 11:03:24 +0530 wrote
>>Dear Mr Modi,
>>
>>We extremely regret for the inconvenience caused.
>>
>>As mentioned in your mail, it is very much clear that there is no COOLING
>>RELATED PROBLEM in your refrigerator. Problem which you are facing is of
>>insects (like cockroaches) which are getting collected inside it.
>>
>>As per the records purchase date of the refrigerator is 22/01/2009 and the
>>first complaint of insects problem from your side is only after 11months
>>i.e. in 13/11/2009 via complaint no 530054, hence it is very clear that the
>>unit had NO PROBLEM for almost a year and at this point if insects are found
>>inside the unit, we cannot say that there is defect in the refrigerator.
>>
>>To resolve your problem we as a special case would replace the CABINET IN
>>FREE OF COST basis and this has been earlier discussed with you, but when
>>our technician was there at your place with the cabinet you had NOT ALLOWED
>>him to do the job.
>>
>>Kindly requesting you to allow us to replace the cabinet and resolve the
>>problem.
>>
>>Awaiting your reply.
>>
>>Regards,
>>Vijay Bonagiri
>>Sr Executive
>>Appliance Service
>>Godrej & Boyce Mfg Co. Ltd
>>Mumbai Branch
>>
>>
>>We would like to inform that the
>>> -------- Original Message --------
>>> Subject: Mr. Vinod Modl, Bhiwandi, Mumbai, Refrigerator
>>> Resent-Date: Tue, 29 Dec 2009 19:42:49 +0530
>>> Resent-From: <[protected]@rediffmail.com>
>>> Date: 29 Dec 2009 14:06:34 -0000
>>> From: Vinod Modi <[protected]@rediffmail.com>
>>> To: <c>
>>> CC:
>>>
>>> Dear sir,
>>>
>>> I had purchased a Godrel Single Door Freez from Vasani Electronocs,
>>> Bhiwandi. I want to inform you that Freez that i had bought in not only
>>> a Godrej made Freez but it also a CROKREJ PRODUCTION MACHINE that
>>> manufactured by GODREJ COMPANY.
>>> I further want to inform you that i made complaint to customer care many
>>> times & twicely company service man visited my home.
>>> On the Ist complaint your service man cleanup more than 500 Hundred
>>> CROKREJ from My GODREJ FREZZE that why i m saying that it is not meerly
>>> a FREEZbut it a CROKROJ MACHINE MADE BY GODREJ COMPANY.
>>>
>>> Further i want to inform that my family may be suffer any HEALTH RELATED
>>> PROBLEM anytimedue to use of this CROKROJ MACHINE (Best quality
>>> FREEZ IN THE Language of GODREJ COMPANY) and for this Health related
>>> problem to me& my family if occur in future than GODREJ COMPANY &
>>> its management will be responsiblebecause icomplained so many time
>>> butGODREJ COMPANYnot yet ready for complete replacementofmy CROKROJ
>>> MODEL FREEZEmade byGODREJ COMPANY. I am giving you some earlier
>>> complain no for your ready reference. I st Complain No. 530054 Dated
>>> Nov.-2009 2 nd Complain No. 539474 Dated[protected]. 3rd Complain
>>> No. 543878 dated[protected].
>>>
>>> so,I requestto all of you to replace my GODREJ FREEZ as early as
>>> possible & behealpful me in this serious critical case.
>>>
>>> Thanks to all ofyou.
>>>
>>> VINOD MODI.
>>> Flat no. 603, Building No.A-10,
>>> Mansarovar,
>>> BHIWANDI.
>>> Mobile No. [protected]
>>>

Dear Sir/Madam,

With reference to the above mentioned subject, I would like to inform you that my Mother-in Law has purchased one Refrigerator from Godrej on 05/10/09 vide Application No. - 1182726, Salesman Code- 5162 by cash against byeback of her old Godrej Refrigerator.

With that purchase she has also received a BAJAJ MIXER GRINDER as GIFT.

Surprisingly when we received the consignment , we found the MRP printed on the box was Rs.14,930.00/- where as the Invoice value was Rs. 17920.00/- for the same consignment.(i.e. a difference of Rs. 2990.00)

After that when we contacted with the respective salesman of your company i.e. Mr.Rabi Sankar Ghosh,Code- 5162 (Totally arrogant and mis behaved person) , he first of all was not willing at all to meet us to explain the difference and then told us that the difference was due to a Combo offer given by Godrej where the Gift Item Price was also added with the Refregerator price.

This we feel total cheating from the company as your sales man never explained us that the GIFT????? price will be included along with the Refregerator price.


Thanking you.

Regards,
Debjit Chakraborty

It is strange that the reason I am writing here is not to complaint, but to compliment. I could not find any avenue on this website which allowed me to share my opinion if it was positive, hence I am choosing this.

I purchased a Godrej refrigerator almost 4 months back and started to face problem wrt to cooling within first few days only. I complained to the dealer, Vijay Sales, through whom I had bought this piece and the complaint was attended, albeit not resolved permanently.

As it was only a temporary fix, it occurred again and yet again a service personnel visited my house and attempted to resolve. However it re-occurred again and I decided not to waste my time with the dealer services any longer.

The third time that this happened, I decided to contact the Godrej HQ.

To my pleasant experience, one Mr. Salil Doshi who looks after all service related issues in the Mumbai city, along with a chief engineer from the plant visited my house within 1hour of the complaint and patiently heard my problem. The chief engineer performed a thorough check of the refrigerator and educated me on the root of the issue. He even reassured me that post a full check up, if indeed the problem was a manufacturing issue (which happens quite rarely), Godrej will replace the fridge.

The fridge was rectified to operate for the next one week and true to the Godrej promise, Mr. Doshi actually got me a new replacement fridge! This is not very ordinary in the electronics industry as i know many other people who have faced similar issues with other companies but have never got a replacement.

I also received a call post the replacement to check if indeed the fridge was working fine and I am glad to share that I have not faced any issues thereafter.

I would like to use this site to truly thank Mr. Salil Doshi, his chief engineer Mr. Vispi and the Godrej family for helping me form a positive image of Godrej and showing my loyalty to them in future.

I encourage the Godrej users to please contact the HQ directly and not go via any dealers should they face any problem and seek help. I am sure you will be happier that way. This is the idea behind sharing my personal experience on this site.

Thanks!

In last July my godrej refrigerator got problem as it's compressor came to be damaged in power fluctuation. After lodging complaint with the shop, a mechanic came after two months and changed compressor after taking his charges. i put on v-guard also so that further contingencies won't occur because of power fluctuation. But i experienced that there is no cooling to much extent. because of it i do not get use of the refrigerator.

Sir/Madam,
This is with reference to my refrigerator purchased from M/s Rajpal Brothers, Meerut on 03.05.2005.
Since the beginning of September 2009 I have been facing the cooling problem in fridger. I launched the first complaint at M/s Rajpal Brothers on 02.09.2009 for which they gave up their efforts and finally sent back my refrigerator in exactly the same condition.
Then, on their advice we launched the first complaint at your toll free number [protected]/ [protected] with Reference No.868723 dt.24.09.2009.
The technician from Unique Quality Express, Nehru Road, Meerut came in on the next day to look into the problem and took away the refrigerator to sort out the persistent problem.
On 10.10.2009, I received a call from the Meerut Service Center confirming that the refrigerator has been repaired and can be delieverred against the payment to be made. I paid the bill of Rs.981/- vide Sale Invoice No.13/1169 and the refrigerator was delivered at my place, with lots of scratches, dumps, etc. on its body. Also the waste water trays were not fitted in properly on many requests to the service center.
It was committed by the service center that if within one month from the date of sale invoice same problem comes up again, they will sort it out without any cost to customer.
Just after a few days, I again found the cooling problem in my refrigerator (more severe in nature as whole of the refrigerator was working as the fridger this time) and made many requests in person to the service center to look into the same. But there was no committed response from there end.
Atlast, with no option left, I relaunched my complaint on 22.10.2009 with Reference No.872577. Next day, the technician came in and understood the problem and went away telling that he will inform about this problem at the service center. Since that day, there is no response from the service center despite of so many reminder calls/request in person.

I really hope that you are going to look forward into this matter with utmost importance without taking any time in delay.

Else, I will have only one option left with me to go to the Consumer Forum to get this matter sorted.

Looking forward for an early response.

Thanks & Regards,
Madan Mohan Agarwal (Advocate)
5, Vijay Nagar,
Punjabi Gali,
Meerut - 250001
Uttar Pradesh
Mob. [protected]

Dear Sir / Madam,

This is Ampita Jain daughter of Mr. Ashok Jain, a customer of Godrej since last 25yrs. We have purchased a Godrej Refrigerator Smart Care on a exchange of Godrej Refrigerator old model which we were using it from last 20yrs. The date of purchasing is 2nd Sep'2008 and the time we have taken this product we are not at all satisfied with this as it has so many problems like, leakage of water from the fridge, vegetables & fruits getting bad very soon, leakage from the fridger tray etc...Its been a year now and we have also logged a complaint against the same to the customer care of Godrej but the thing is that the executive from their side had visited our place more than 10 times but no changes in service. We have been spoken to senior level people to replace the Refrigerator but no feedback. Our Authorised Service provider is: M/S Tanama Cool Servie, 306/307, Kailash Explanade, LBS Marg, Ghatkopar (W). Ph[protected].

Being so old customer we never thought of such experience, because we had a trust in Godrej and replaced a new product of same company. The thing is that they are not ready to solve the problem neither to replace the refrigerator. This is not the way they treat the customer.

Please look into the matter asap and get back to us. Also, let me know the details you need from our side.


Thanks & Regards,

Ampita Jain.

From
Dr B. N. MURTY
D-9/7
DAE Colony
ECIL(Post)
HYDERABAD-500 062



Sub: Unberable Milk cooker like noise by New Godrej Refrigerator ( Model No. GFE 30 DZ, 280 litres purchased on[protected], very poor response from the service group reg

Ref.: My immediate complaint on[protected]

I have purchased Godrej Refrigerator Model No. GFE 30 DZ, 280 litres from M/s SRINIVASA ELECTRONICS, Plot No 2, Anupuram Colony, Beside Andhra Bank, Kapra, ECIL, Hyderabad-62 for Rs 17, 000 (Bill No: 1158 date[protected].

The new Godrej refrigirator Model No. GFE 30 DZ, 280 litres was installed in my house on 31st August 2009 around 22:30 hours. It was noticed that the humidity control knob of the refrigirator is not at its place. More importantly, to my great surprise, the new refrigirator started making unbearable whistling like sound (similar to Milk cooker) sporadically and this phenomenon has been a continuous affair even todate. Next day i.e. On[protected] over telephone, M/s Srinivasa Electronics was informed about the unusual sound from the refrigirator and about unavailability of humidity control knob. The service man from M/s Godrej visited my house on the next day morning and told the humidity control knob will be replaced and remedial measures for abnormal sound will be done. Afterwards, there was no response from the service group of M/s Godrej. After three weeks elapsed, I went personally to M/s Srinivasa Electronics and told about the matter. The shopkeeper told me that as he did not receive any feedback regarding the complaint he thought it was settled. Then I wrote the complaint in his register. Subsequently, I received a call from the Godrej customer care and after about a week, a service person from M/s Godrej namely Mr Praveen Kumar visited and checked the refrigirator and he told that the sound was abnormal and the refrigirator will be replaced with a new one. He has asked me to sign on a form where I wrote the nature of problem and requested for immediate remedial action. Fortunately, my senses prevailed rightly and I could ask him and noted his telephone number. The service persons were not giving any acknowledgement of their findings and/or the future course of action with its expected completion date.
Again there was no response from the service group and I could not contact due to my busy schedule and twenty more days have been elapsed. On[protected], I contacted Mr Praveen Kumar on phone and enquired about status of my complaint. He told that he has communicated to the concerned and he gave me the phone number of Mr Vamsee, Manager and asked me to contact.

When I contacted Mr Vamsee and asked him about the status of my complaint, his first response was he was not aware of the problem. Mr Vamsee told me that now he has come to know about the complaint and it will be attended immediately. But, again three more days have been elapsed and no service person attended so far.

Finally, my submission is as follows.

Since its installation, i.e for the past one and half month, I have been undergoing lot of mental agony and due to the sporadic abnormal milk cooker sound by the new refrigirator all my family members including myself have been suffering a lot and are having majority of distrubed sleep nights. This is to request you to kindly make suitable arrangements to replace the refrigirator with a new one.

Awaiting your favourable action,

Murty

My Fridge is not cooling though compressor is continuosly runnig. I logged with complaint with Godrej call center for the last 3 days but never got any technician coming ug up. I called back several times and then finally they gave me service center number and did not allow me to talk to their manager.

In the absence of technician's number I do not know what's the status as when he is coming or not however they tell the name of techy is Suresh.

This is what I get from Godrej, I am taking help of my friend and circle to find out how to fix this problem and going to talk about unprofessionlism of Godrej call center / service center.

I do not have choice of exchanging the product but I would go far in case I have.

I am in possession of a Godrej make refrigerater model 265 ltr sl no 56568 colour grey.I went into AMC vide United Home Care Noida vide their bill no 573 dated 24 Dec 08 .After AMC my fridge developed a problem of less cooling in the comparment leading to no ice formatiom in the deep fridger and spoiling of stored goods.

Accordingly i had registerd complaint in thi regards for 05 times.Howeveer the status of thr problem / defects remained same .The details of the complaints are as follows:-
Sl no date complaint no Remarks
1 21 may 09 898714 gas charged .no improvement
2 23 may 09 899252 do. problem remained same
3 10 Jul 09 856133 compressor renewed.No improv
4 21Jul 09 859833 Thermocole duct changed on pay ment by me..No impvroment
5 22 Sep 09 868453 Gas charged .No imp.Telephonically informed to ur rep( call center ) but no responce till date. Received massage by LM -GODREJ on 04 Oct 09 that work completed satisfactiorily. This is not under stood view my observation o[censored]nsat performance against this cmplaint.

My fridge has been completely spoiled by ur team by doing hhit & trial experiment due lack of professional knowledge.The problem of less cooling / no ice formation remained same leading to continued spoilage of stored foods etc.
This type of lackadaisical attitude from the rep of world known firm is not apprecited and uncalled for.
Ps get my fridge restored to its peak efficiency within a week to avoid unnecessary trouble to customer
Regards
Comdt H K RAI

hii neha here...n i just only want 2say that theres such a bad n very poor service provided by godrej... have taken our refrigertor 1year back in an exchange offer in the month of deepawali...and now got the problem with some defrostng and these people told us that they have to replace it with the timer and strange is that godrej co. dont have timer with them...i cant even think that this company firstly force us to take an AMC ...n when we taken that..they are not showing any response...daliy from the last sunday that is 23 of august 09 i have been filing my complaint atleast 5 to 6 times in a day n everytime they used to say that we are sending our engineers within 24 hours an sooo...and till now 29 of august i havenot got any response from there side...
lastly i just only want to say plzz we are really having soo much pproblems with our fridge and pllz try to solve this problem as soon as possible...
and plzz solve my problem asap..

To,

The Manager,
Godrej Appliances

Respected sir,

We purchase Godrej refrigerator one years ago, since then we are having problems of non-cooling. Many times we made complaints and and once a guy came from godrej charged 250rs for the visit after making lot of complaint they got the compressor replaced & charged 1400 RS for the same.Just after 1 day of the replacement we have started facing the same problem but now we are making repeatedly complaints but no body is responding on the complaint. Please note my complaint and get rid from these problems. We strictly want our refrigerator piece to be replaced as soon as possible and the authorities to take note of the complaint . Please take action lest the customers stop believing any age old brand

..
Thankingyou
your's sincerely,
Divya
Andrews gunj Delhi
[protected]