Godrej Appliances Complaints & Reviews

I had purchased Godrej Refrigerator in Aug 08 since than I m facing the same problem that the unit stop working , we make the complaint to godrej they send the service personal but every time they asked for money for rectification , unit is still under warranty
Its and kind request to you to look into the matter and asked them to replace the unit as the unit is defective.
regards
shyamoli goswami
sector 18/ 521 Indira Nagar
Lucknow -16
0522 [4002020]
[protected]

>Dear Sir,
>
>After read your reply, I felt very much shame on GODREJ COMPANY & on its Management .Now I again want to inform you that problem of cockroaches is from 6 to 10 months earlier but i can't judge myself that from where cockroaches getting ( It's chance to develop more & more insects in the body of FRIDGE to get some months), when i actually understand problem that its a GODREJ MANUFACTURING DEFECT then i compliant to your customer care in the month of november.
>
>The cabinet which is sent by u is not first quality cabinet ( we found that it's either B grade or poor quality cabinet because there is so many scratches inside the cabinet ) that's why we didn't accept the cabinet replacement.
>
You sent only Cabinet but there is same CROKROJ PROBLEM also in the DOOR of GODREJ FRIDGE.

>I am 100% absolutly sure that it is a GODREJ COMPANY MANUFACTURING DEFECT.
>
>So I again & again request you to replace my GODREJ MADE COCKROACHE MACHINE( FRIDGE) and try to avoid any LEGAL ACTION from myside (including Local Govt.Health Department, Consumer Court ,Newspapers & also in MEDIA ) & also avoid HEATH RELATED PROBLEM to me and my family.

>regards,
>
>Vinod Modi
>
>
>On Wed, 30 Dec 2009 11:03:24 +0530 wrote
>>Dear Mr Modi,
>>
>>We extremely regret for the inconvenience caused.
>>
>>As mentioned in your mail, it is very much clear that there is no COOLING
>>RELATED PROBLEM in your refrigerator. Problem which you are facing is of
>>insects (like cockroaches) which are getting collected inside it.
>>
>>As per the records purchase date of the refrigerator is 22/01/2009 and the
>>first complaint of insects problem from your side is only after 11months
>>i.e. in 13/11/2009 via complaint no 530054, hence it is very clear that the
>>unit had NO PROBLEM for almost a year and at this point if insects are found
>>inside the unit, we cannot say that there is defect in the refrigerator.
>>
>>To resolve your problem we as a special case would replace the CABINET IN
>>FREE OF COST basis and this has been earlier discussed with you, but when
>>our technician was there at your place with the cabinet you had NOT ALLOWED
>>him to do the job.
>>
>>Kindly requesting you to allow us to replace the cabinet and resolve the
>>problem.
>>
>>Awaiting your reply.
>>
>>Regards,
>>Vijay Bonagiri
>>Sr Executive
>>Appliance Service
>>Godrej & Boyce Mfg Co. Ltd
>>Mumbai Branch
>>
>>
>>We would like to inform that the
>>> -------- Original Message --------
>>> Subject: Mr. Vinod Modl, Bhiwandi, Mumbai, Refrigerator
>>> Resent-Date: Tue, 29 Dec 2009 19:42:49 +0530
>>> Resent-From: <[protected]@rediffmail.com>
>>> Date: 29 Dec 2009 14:06:34 -0000
>>> From: Vinod Modi <[protected]@rediffmail.com>
>>> To: <c>
>>> CC:
>>>
>>> Dear sir,
>>>
>>> I had purchased a Godrel Single Door Freez from Vasani Electronocs,
>>> Bhiwandi. I want to inform you that Freez that i had bought in not only
>>> a Godrej made Freez but it also a CROKREJ PRODUCTION MACHINE that
>>> manufactured by GODREJ COMPANY.
>>> I further want to inform you that i made complaint to customer care many
>>> times & twicely company service man visited my home.
>>> On the Ist complaint your service man cleanup more than 500 Hundred
>>> CROKREJ from My GODREJ FREZZE that why i m saying that it is not meerly
>>> a FREEZbut it a CROKROJ MACHINE MADE BY GODREJ COMPANY.
>>>
>>> Further i want to inform that my family may be suffer any HEALTH RELATED
>>> PROBLEM anytimedue to use of this CROKROJ MACHINE (Best quality
>>> FREEZ IN THE Language of GODREJ COMPANY) and for this Health related
>>> problem to me& my family if occur in future than GODREJ COMPANY &
>>> its management will be responsiblebecause icomplained so many time
>>> butGODREJ COMPANYnot yet ready for complete replacementofmy CROKROJ
>>> MODEL FREEZEmade byGODREJ COMPANY. I am giving you some earlier
>>> complain no for your ready reference. I st Complain No. 530054 Dated
>>> Nov.-2009 2 nd Complain No. 539474 Dated[protected]. 3rd Complain
>>> No. 543878 dated[protected].
>>>
>>> so,I requestto all of you to replace my GODREJ FREEZ as early as
>>> possible & behealpful me in this serious critical case.
>>>
>>> Thanks to all ofyou.
>>>
>>> VINOD MODI.
>>> Flat no. 603, Building No.A-10,
>>> Mansarovar,
>>> BHIWANDI.
>>> Mobile No. [protected]
>>>

Dear Sir/Madam,

With reference to the above mentioned subject, I would like to inform you that my Mother-in Law has purchased one Refrigerator from Godrej on 05/10/09 vide Application No. - 1182726, Salesman Code- 5162 by cash against byeback of her old Godrej Refrigerator.

With that purchase she has also received a BAJAJ MIXER GRINDER as GIFT.

Surprisingly when we received the consignment , we found the MRP printed on the box was Rs.14,930.00/- where as the Invoice value was Rs. 17920.00/- for the same consignment.(i.e. a difference of Rs. 2990.00)

After that when we contacted with the respective salesman of your company i.e. Mr.Rabi Sankar Ghosh,Code- 5162 (Totally arrogant and mis behaved person) , he first of all was not willing at all to meet us to explain the difference and then told us that the difference was due to a Combo offer given by Godrej where the Gift Item Price was also added with the Refregerator price.

This we feel total cheating from the company as your sales man never explained us that the GIFT????? price will be included along with the Refregerator price.


Thanking you.

Regards,
Debjit Chakraborty

It is strange that the reason I am writing here is not to complaint, but to compliment. I could not find any avenue on this website which allowed me to share my opinion if it was positive, hence I am choosing this.

I purchased a Godrej refrigerator almost 4 months back and started to face problem wrt to cooling within first few days only. I complained to the dealer, Vijay Sales, through whom I had bought this piece and the complaint was attended, albeit not resolved permanently.

As it was only a temporary fix, it occurred again and yet again a service personnel visited my house and attempted to resolve. However it re-occurred again and I decided not to waste my time with the dealer services any longer.

The third time that this happened, I decided to contact the Godrej HQ.

To my pleasant experience, one Mr. Salil Doshi who looks after all service related issues in the Mumbai city, along with a chief engineer from the plant visited my house within 1hour of the complaint and patiently heard my problem. The chief engineer performed a thorough check of the refrigerator and educated me on the root of the issue. He even reassured me that post a full check up, if indeed the problem was a manufacturing issue (which happens quite rarely), Godrej will replace the fridge.

The fridge was rectified to operate for the next one week and true to the Godrej promise, Mr. Doshi actually got me a new replacement fridge! This is not very ordinary in the electronics industry as i know many other people who have faced similar issues with other companies but have never got a replacement.

I also received a call post the replacement to check if indeed the fridge was working fine and I am glad to share that I have not faced any issues thereafter.

I would like to use this site to truly thank Mr. Salil Doshi, his chief engineer Mr. Vispi and the Godrej family for helping me form a positive image of Godrej and showing my loyalty to them in future.

I encourage the Godrej users to please contact the HQ directly and not go via any dealers should they face any problem and seek help. I am sure you will be happier that way. This is the idea behind sharing my personal experience on this site.

Thanks!

In last July my godrej refrigerator got problem as it's compressor came to be damaged in power fluctuation. After lodging complaint with the shop, a mechanic came after two months and changed compressor after taking his charges. i put on v-guard also so that further contingencies won't occur because of power fluctuation. But i experienced that there is no cooling to much extent. because of it i do not get use of the refrigerator.

Sir/Madam,
This is with reference to my refrigerator purchased from M/s Rajpal Brothers, Meerut on 03.05.2005.
Since the beginning of September 2009 I have been facing the cooling problem in fridger. I launched the first complaint at M/s Rajpal Brothers on 02.09.2009 for which they gave up their efforts and finally sent back my refrigerator in exactly the same condition.
Then, on their advice we launched the first complaint at your toll free number [protected]/ [protected] with Reference No.868723 dt.24.09.2009.
The technician from Unique Quality Express, Nehru Road, Meerut came in on the next day to look into the problem and took away the refrigerator to sort out the persistent problem.
On 10.10.2009, I received a call from the Meerut Service Center confirming that the refrigerator has been repaired and can be delieverred against the payment to be made. I paid the bill of Rs.981/- vide Sale Invoice No.13/1169 and the refrigerator was delivered at my place, with lots of scratches, dumps, etc. on its body. Also the waste water trays were not fitted in properly on many requests to the service center.
It was committed by the service center that if within one month from the date of sale invoice same problem comes up again, they will sort it out without any cost to customer.
Just after a few days, I again found the cooling problem in my refrigerator (more severe in nature as whole of the refrigerator was working as the fridger this time) and made many requests in person to the service center to look into the same. But there was no committed response from there end.
Atlast, with no option left, I relaunched my complaint on 22.10.2009 with Reference No.872577. Next day, the technician came in and understood the problem and went away telling that he will inform about this problem at the service center. Since that day, there is no response from the service center despite of so many reminder calls/request in person.

I really hope that you are going to look forward into this matter with utmost importance without taking any time in delay.

Else, I will have only one option left with me to go to the Consumer Forum to get this matter sorted.

Looking forward for an early response.

Thanks & Regards,
Madan Mohan Agarwal (Advocate)
5, Vijay Nagar,
Punjabi Gali,
Meerut - 250001
Uttar Pradesh
Mob. [protected]

Dear Sir / Madam,

This is Ampita Jain daughter of Mr. Ashok Jain, a customer of Godrej since last 25yrs. We have purchased a Godrej Refrigerator Smart Care on a exchange of Godrej Refrigerator old model which we were using it from last 20yrs. The date of purchasing is 2nd Sep'2008 and the time we have taken this product we are not at all satisfied with this as it has so many problems like, leakage of water from the fridge, vegetables & fruits getting bad very soon, leakage from the fridger tray etc...Its been a year now and we have also logged a complaint against the same to the customer care of Godrej but the thing is that the executive from their side had visited our place more than 10 times but no changes in service. We have been spoken to senior level people to replace the Refrigerator but no feedback. Our Authorised Service provider is: M/S Tanama Cool Servie, 306/307, Kailash Explanade, LBS Marg, Ghatkopar (W). Ph[protected].

Being so old customer we never thought of such experience, because we had a trust in Godrej and replaced a new product of same company. The thing is that they are not ready to solve the problem neither to replace the refrigerator. This is not the way they treat the customer.

Please look into the matter asap and get back to us. Also, let me know the details you need from our side.


Thanks & Regards,

Ampita Jain.

From
Dr B. N. MURTY
D-9/7
DAE Colony
ECIL(Post)
HYDERABAD-500 062



Sub: Unberable Milk cooker like noise by New Godrej Refrigerator ( Model No. GFE 30 DZ, 280 litres purchased on[protected], very poor response from the service group reg

Ref.: My immediate complaint on[protected]

I have purchased Godrej Refrigerator Model No. GFE 30 DZ, 280 litres from M/s SRINIVASA ELECTRONICS, Plot No 2, Anupuram Colony, Beside Andhra Bank, Kapra, ECIL, Hyderabad-62 for Rs 17, 000 (Bill No: 1158 date[protected].

The new Godrej refrigirator Model No. GFE 30 DZ, 280 litres was installed in my house on 31st August 2009 around 22:30 hours. It was noticed that the humidity control knob of the refrigirator is not at its place. More importantly, to my great surprise, the new refrigirator started making unbearable whistling like sound (similar to Milk cooker) sporadically and this phenomenon has been a continuous affair even todate. Next day i.e. On[protected] over telephone, M/s Srinivasa Electronics was informed about the unusual sound from the refrigirator and about unavailability of humidity control knob. The service man from M/s Godrej visited my house on the next day morning and told the humidity control knob will be replaced and remedial measures for abnormal sound will be done. Afterwards, there was no response from the service group of M/s Godrej. After three weeks elapsed, I went personally to M/s Srinivasa Electronics and told about the matter. The shopkeeper told me that as he did not receive any feedback regarding the complaint he thought it was settled. Then I wrote the complaint in his register. Subsequently, I received a call from the Godrej customer care and after about a week, a service person from M/s Godrej namely Mr Praveen Kumar visited and checked the refrigirator and he told that the sound was abnormal and the refrigirator will be replaced with a new one. He has asked me to sign on a form where I wrote the nature of problem and requested for immediate remedial action. Fortunately, my senses prevailed rightly and I could ask him and noted his telephone number. The service persons were not giving any acknowledgement of their findings and/or the future course of action with its expected completion date.
Again there was no response from the service group and I could not contact due to my busy schedule and twenty more days have been elapsed. On[protected], I contacted Mr Praveen Kumar on phone and enquired about status of my complaint. He told that he has communicated to the concerned and he gave me the phone number of Mr Vamsee, Manager and asked me to contact.

When I contacted Mr Vamsee and asked him about the status of my complaint, his first response was he was not aware of the problem. Mr Vamsee told me that now he has come to know about the complaint and it will be attended immediately. But, again three more days have been elapsed and no service person attended so far.

Finally, my submission is as follows.

Since its installation, i.e for the past one and half month, I have been undergoing lot of mental agony and due to the sporadic abnormal milk cooker sound by the new refrigirator all my family members including myself have been suffering a lot and are having majority of distrubed sleep nights. This is to request you to kindly make suitable arrangements to replace the refrigirator with a new one.

Awaiting your favourable action,

Murty

My Fridge is not cooling though compressor is continuosly runnig. I logged with complaint with Godrej call center for the last 3 days but never got any technician coming ug up. I called back several times and then finally they gave me service center number and did not allow me to talk to their manager.

In the absence of technician's number I do not know what's the status as when he is coming or not however they tell the name of techy is Suresh.

This is what I get from Godrej, I am taking help of my friend and circle to find out how to fix this problem and going to talk about unprofessionlism of Godrej call center / service center.

I do not have choice of exchanging the product but I would go far in case I have.

I am in possession of a Godrej make refrigerater model 265 ltr sl no 56568 colour grey.I went into AMC vide United Home Care Noida vide their bill no 573 dated 24 Dec 08 .After AMC my fridge developed a problem of less cooling in the comparment leading to no ice formatiom in the deep fridger and spoiling of stored goods.

Accordingly i had registerd complaint in thi regards for 05 times.Howeveer the status of thr problem / defects remained same .The details of the complaints are as follows:-
Sl no date complaint no Remarks
1 21 may 09 898714 gas charged .no improvement
2 23 may 09 899252 do. problem remained same
3 10 Jul 09 856133 compressor renewed.No improv
4 21Jul 09 859833 Thermocole duct changed on pay ment by me..No impvroment
5 22 Sep 09 868453 Gas charged .No imp.Telephonically informed to ur rep( call center ) but no responce till date. Received massage by LM -GODREJ on 04 Oct 09 that work completed satisfactiorily. This is not under stood view my observation o[censored]nsat performance against this cmplaint.

My fridge has been completely spoiled by ur team by doing hhit & trial experiment due lack of professional knowledge.The problem of less cooling / no ice formation remained same leading to continued spoilage of stored foods etc.
This type of lackadaisical attitude from the rep of world known firm is not apprecited and uncalled for.
Ps get my fridge restored to its peak efficiency within a week to avoid unnecessary trouble to customer
Regards
Comdt H K RAI

hii neha here...n i just only want 2say that theres such a bad n very poor service provided by godrej... have taken our refrigertor 1year back in an exchange offer in the month of deepawali...and now got the problem with some defrostng and these people told us that they have to replace it with the timer and strange is that godrej co. dont have timer with them...i cant even think that this company firstly force us to take an AMC ...n when we taken that..they are not showing any response...daliy from the last sunday that is 23 of august 09 i have been filing my complaint atleast 5 to 6 times in a day n everytime they used to say that we are sending our engineers within 24 hours an sooo...and till now 29 of august i havenot got any response from there side...
lastly i just only want to say plzz we are really having soo much pproblems with our fridge and pllz try to solve this problem as soon as possible...
and plzz solve my problem asap..

To,

The Manager,
Godrej Appliances

Respected sir,

We purchase Godrej refrigerator one years ago, since then we are having problems of non-cooling. Many times we made complaints and and once a guy came from godrej charged 250rs for the visit after making lot of complaint they got the compressor replaced & charged 1400 RS for the same.Just after 1 day of the replacement we have started facing the same problem but now we are making repeatedly complaints but no body is responding on the complaint. Please note my complaint and get rid from these problems. We strictly want our refrigerator piece to be replaced as soon as possible and the authorities to take note of the complaint . Please take action lest the customers stop believing any age old brand

..
Thankingyou
your's sincerely,
Divya
Andrews gunj Delhi
[protected]

Dear Concerned Manager

There is no response from your end for problems raised by me. I have spoken to your call centre with Mr.Sachin meanwhile. Still there is no response upon his assurance that the problem will be addressed on 17th.

please treat this as my final reminder to you for replacement of the refrigerator. If there will be no response this time also, I shall have no other alternative but to raise the matter before appropriate forum.





On Sat, 15 Aug 2009 11:44:49 +0530 wrote
>I am yet to get any response from you till date. I am facing trouble while operatiing the refrigerator.

May i request Godrej to be more proactive towards customers complaint.


On Fri, 14 Aug 2009 00:49:30 +0530 wrote
>To
>The Manager Service
>
>Sub : Refrigerator
>
>Dear Sir,
>
>I Subrato Roy Choudhury had recently purchased 1 No.Godrej Refrigerator from your dealer M/s Khosla Electronics Pvt Ltd. 110, Raja S.C.Mullik Road, Kolkata 700 0047 vide their Invoice No.6143 dt..08/08/09.
>
>While your executive (Mr.Somnath) from your agency M/s S.S. Enterprises, 19 Keyatala Road approached us for Demo on 10/08/09 (Service Order No.666207 dt 09/08/09), we have complained to him that there are few faults in the refrigerator like area of the body in between two doors are getting wet heavily while refrigerator is on and that the top of the crisper (where vegetable are kept) is getting watery which we have never experienced before.
>
>Mr.Somnath said that first of all the body getting wet is due to climate and they can not do anything about it and that in the crisper we need to keep a towel at the top which is required to be rinsed periodically to solve the issue. The answers were an absolute shock to us as we were thinking that whether we have purchased a Godrej product or a head ache. If this is the way to get rid of the wet vegetable crisper top then probably Godrej would have supplied 1 set of towel with the product.
>
>Next day, I had put up another complaint to your agencys helpline number. On 12th another Mr.M Dutta approached (Service Order No.666771 dt 10/08/09) and had also not done anything except given us a much better advice that instead of towel we may use few news papers to sort out the issue.
>
>I write this mail to you and put forward my complaint for immediate replacement of the refrigerator as this one is a defective piece. We have been using refrigerator not less than last 30 years and have experienced various manufacturer starting from Godrej, Voltas, Samsung, LG but never had faced such a situation.
>
>I hope that my request will be taken up and replacement will be done immediately.
>
>Thanking You
>Yours Sincerely
>
>Subrato Roy Choudhury
>G-8, 131 Baghajatin, G Block.
>Kolkata 700 086
>Phone [protected].
>
>

SERVICE REQUIRED FOR IN MY REFRIGERATOR FROM LAST 8 MONTH DOOR HANDLE IS BROKEN, AND DURATION OF MY WARRANTY PERIOD NO. OF COMPLAIN I CALL AT YOUR DELEAR ADDRESS:- BHAVIN ELECTRONICS, SARDAR BAUG, NEAR BUS STAND, JUNAGADH-362002. BUT UP TO NOW MY PROBLEM IS NOT SOLVED. AND 2 TIMES I SEND COMPLAIN AT YOUR PLACE BUT YOU ARE ALSO NOT SOLVED MY COMPLAIN. THAN IF YOU CAN ABLE TO GIVE ME FREE SERVICE BECAUSE OF MY WARRENTY PERIOD IS EXPIRE BECAUSE OF YOUR BAD SERVICES. AND THIS IS MY LAST MISTAKE OF BUYING GODREJ APPLIANCES. I AM NOT BECOME FOOL NEXT TIME AND NEVER PURCHASE YOUR ANY ITEMS IF YOU NOT GIVEN GOOD SERVICES. YOU ARE ALL REQUIRED TO COMPLAIN IN GRAHAK SURAKSHA KENDRA. SERVICE REQUIRED FOR IN MY REFRIGERATOR FROM LAST 8 MONTH DOOR HANDLE IS BROKEN, AND DURATION OF MY WARRANTY PERIOD NO. OF COMPLAIN I CALL AT YOUR DELEAR ADDRESS:- BHAVIN ELECTRONICS, SARDAR BAUG, NEAR BUS STAND, JUNAGADH-362002. BUT UP TO NOW MY PROBLEM IS NOT SOLVED. AND 2 TIMES I SEND COMPLAIN AT YOUR PLACE BUT YOU ARE ALSO NOT SOLVED MY COMPLAIN. THAN IF YOU CAN ABLE TO GIVE ME FREE SERVICE BECAUSE OF MY WARRENTY PERIOD IS EXPIRE BECAUSE OF YOUR BAD SERVICES. AND THIS IS MY LAST MISTAKE OF BUYING GODREJ APPLIANCES. I AM NOT BECOME FOOL NEXT TIME AND NEVER PURCHASE YOUR ANY ITEMS IF YOU NOT GIVEN GOOD SERVICES.

Sir,
I perchased a Godrej Refrigerator on April 2009 from "GREAT EASTERN", UTTARPARA, DIST-HOOGHLY, WEST-BENGAL.With in a week my wife found a problem.She reported and technical staff came.They are unable to solve the problem even after changing the door.Lastly they took back the Refrigerator for changing Cabinet(as they told my wife) 1 &1/2 months back.After doing so many quiries I have not got my Refrigerator back. What should I do now ? My latest Complain No.- 638867
Address:-
100, R K road, Chatra, Sreerampore, Dist-Hooghly, W.B.
Mob No- [protected], [protected]

Reference: Complain No. 813897, dated June 30, 2009.

Dear Sir,

On the basis of complain, one mechanique of sevice centre visited to my residense and checked the functioning of machine. According to him, the referigerator had idenitified with compressor problem, and because of that it was not cooling. The machine has been reached to the centre just on next day.

Till date, we are waiting for the refrigerator to be repaired. It has been taken many time followup. The service centre incharge puts the excuse that the compressor is not available.

I am really surpirsed of the service accounbtability of such a renouned company. Please do the needful to get the referigerator repaired at the earliest.

The referigerator has been purchased by me on Oct 24, 2006 from Nav Bharat Electronics, Khunti. The gurantee card along with money receipt is kept by the service incharge.


Regards,

Arshad Hussain/Sd
Complainer.

Best regards,


Arshad Hussain/Sd.

I have bought a double door refrigerator on 25/01/08 & after some months we discovered that its having Excess cooling problem We brought this have bought a double door refrigerator from Laxmi Traders Ambernath (E) Model No GFE220s We have been asking the support engineer to get this problem Solved as this problem is Since we brought the refrigerator Till date we are facing the same problem & calling service engineer to get it solved .As I Called service center at Kalyan they said I have to call the call center & calling their I found that the Kalyan service center is no more in to Godrej services, Now as the refrigerator is out of warranty they are asking us to pay the service charges I have some of the details of complain made at Kalyan center.

Date Complaints No.
14th November 2008 5596
No Date 5948
25th February 2008 7619
4th march 2008 7718
10th April 2008 349

After this also I have complain & engineer from the head office have come with the same old engineer & old job card for 2 times & still the conduction of the refrigerator is same. Please try to get our problem solved ASAP.





Thanks and Best regards


Rajendra Madhukar Choudhari
Mobile No: [protected]
Mail :rajendra.[protected]@gmail.com

My self, Devender Singh, from Haryana purchased Godrej Fridge on 20th March 2009 from Jind. Since the first day the freezer door is not closing tightly and it is remaining open.

I have registered compaint with Local Godrej Care Centre in Hisar, Haryana in the month of April. They just replaced the door but the problem remains the same. Then they said that my door with frame has to be changed. From last 3 months I was hearing that the door and frame is not in the stock at the company level.Yesterday they said that they have received the door and frame from the company and replaced my door as well as frame but worst part is that they changed my frame and door with old one and used fridge and most irritating is that it is doing the same problem.

My complaint no is 904295. I have lodged my complaints many a times to their toll free no as well to their head branch at Delhi. But it seems that they just deal in sale not in service.

Now I am just looking forward to go to Consumer forum and will share my experience later with all.

Devender Singh
[protected]

Dear Sir,

I purchased a Godrej Refrigerator in May 2008 from Refrico Lalbagh Lucknow.After 2 months it started giving problem.It's a double door refrigerator and the moisture comes on the top of the lower door and the water comes on the ON/OFF inside light switch and the switch stops working.I lodged the complaint with Refrico, they asked somebody in the Godrej service Department to deal with the complaint.Someone from the Service Department came and repaired the switched and said that due to the rainy season moisture comes and the problem occurs, this is a very commom problem which normally occurs during this weather.Again after two months the same problem was noticed and I again approached the same Dealer, who this time gave me the Godrej Customer Care No. and I lodged my complaint on !13/10/2008.The Complaint No given to me was MP 1312. To attend the complaint one Mr Shakeel from the Service Department, Lucknow came thrice and finally said to to fill the affected area with cotton.I asked him not to fill cotton as cotton has a limited absorption capacacity and after that problem will occur again and secondly that was not the permanent solution to the problem.Despite my saying that the product is in Warranty you Please replace the same, he insisted on filling the cotton and assured that he had dealt with this kind of problem this way only and the problem never occured.I had no option but to listen to him.It is also Important to note that in North India October is not a Moist season
It was again in March 2009, the problem occured again.I was again lodged a complaint through the dealer and this one Mr Naushad Ali from the service centre, Lucknow came and handled the complaint.after hearing the right from the inception till the filling of cotton he came up with a solution that cotton was wrongly filled rather Grass Wool has to be filled.I insisted again that the refrigerator was in the Warranty you please replace it, but nothing was heard and he made me to speak his Service Head who assured me that Grass Wool is the best and the only solution with this kind of problem and the problem would never occur.Being unknown about the Grass Wool and its propreties, I asked him suppose if problem comes again and my Warranty lapses then?He said that firstly this is a permanent cure and moreover we are here to take care you go ahead with the Grass Wool.On his "dead sure" assurance I agreed.
This is not enough, the same problem appeared again in June 2009 and I lodged a complaint again with the Customer Care DepertmentOn 1st July 2009, Service call no. is 780226.Again Mr.Naushad Ali Came to attend the complaint and very casully said that I have to change the Grass Wool again.When told him about the past instances he made me talk to the Service Head Mr.Abhishek Sharma in Lucknow.He said that you would have to sent the refrigerator to the service centre for thorough examination.I asked him what treatment would you do there, he said I will get the Grass Wool filled with more care this time so that the problem doesn't come again.I, after narrating him the whole story and making him understand that the consumer purchases the refrigerator to used for 12-15 years and if this kind of problem keeps coming every 2-3 months then what's the point in buying a refrigerato fom such a company of repute.He didn't listen to my greviances but insisted on sending the refrigerator to the service centre.I very clearly asked him to give me a writtn assurance that if the problem comes again in the future you would replace the defective refrigerator.He refused. On 07/72009 one Mr. Ravi from the serrvice centre came and insisted me to get the Grass Wool filled.I again insisted on the written assurance which he declined after talking to the service head. Then on 11/72009 one Mr.B.P.Saini from the Service Centre came and humbly requested me to enter the house and inspect the refrigerator, I allowed him to inspect.After thorough examination said that there is a problem and he would let know next day.After two days he called up and insisted me to send the refrigerator to yhe service centre.I again requested for the same assurance on which he said he is a low salaried employee I am incompetent to give any assurances on behalf of the company.I asked him to get the assurance from the competent person an which he said that he would talk to the seniors and let me know accordingly.
On 17/7/2009, Mr.Ravi made me a call from [protected] and said that I had come to pick the refrigerator.I asked about the written assurance, he said he had no idea about this.I narratted him again the whole story, he said he would talk to the service head. Again on 18/7/2009 Mr.BP Saini called up from mobile no.[protected] and said that he send a trolly yesterday to fetch the refrigerator, you didn't send?I once again told him with my request to get the assurance letter and take the refrigerator.He said that some some casuality had taken place in the office today and tomorrow being sunday, he would let me know on monday i.e.20/7/2009
You would also realise after going through the complaint that how the customers are harrassed by theGODREJ STAFF .Secondly, you must have noticed that how smartlyGODREJ STAFF passed away the Warranty period and put me in such a situation where I have no right to claim for a replacement
I sincerely request you to kindly replace the defective refrigerator without any furter delay otherwise I would take the matter to the Consumer Forum for cheating and harassing the customer.
Thanking you.
Sudhanshu Sharma

Respected Sir

I baught a Godrej refrejrator before 1 year, after using the refrejrator i found a problem, when we swith of the refrejrator all the drain water fall in the refrejrator, so i complain the retailor, he complain to company and after a week a person came from Godrej he do somthing in refrejrator and told us that your problem is solved, but next time we drain the refrejrator the problem was same. no change in refrejrator. so i complain the retailor again. he said he has complaind to company, but no one is come till now.. company give the warranty of ten years.. but it is making problem in only in 1 year
so what should i do to take action on campany to solve my problem..
please reply me...
Nimesh Acharya
High way Road MAMA NI VADI
At-Varahi, Ta-Santalpur
Dist-Patan, Gujarat
Pin-385360
Mo-[protected]