[Resolved]  Haier Refri HRB 306 HP4 275 L — STOPPED COOLING AND ICING ON INTERNAL SURFACES FOR PURCHASED AND SAME FOR REPLACED SAME MODEL ALSO

Address:

Gujarat

COPY OF COMPLAIN SENT TO HAIER INDIA AUTHORITY ON 10 JUNE 2010.
HAIER REFRI HRB 306 HP4 275 L BMR PURCHASED ON 05 MAY 2010 FROM KRISHNA MARKETING VASTRAPUR AHMEDABAD VIDE INVOICE NO.116 FOR RS.19000.00 ON 6 MAY MORNING WE FOUND COOLING PROBLEMS.AFTER SEVERAL EFFORTS FROM OUR SIDE FINALLY THE REFRI WAS GET REPLACED BY COMPANY ON 05 JUNE 2010 AT LATE EVENING BY A SINGLE DRIVER CUM LABOUR WHO UNLOADED THE BOX AND JUST DROPPED AT OUR HOME.ON 8TH JUNE AREA MANAGER AND TECHNICIAN VISITED MY HOME ON MY SPECIAL REQUEST.THEY PLUGGED REPLACED FREEZ AND ASSURED TO CARRY OLD FREEZ SAME DAY.TILL DATE ON 10 JUNE OLD FREEZ ALSO LYING IN MY TWO BED ROOM FLAT.EVEN AFTER REMINDING CALLS TO ALL LEVEL NOBODY COMES OR ANSWERS.BIG PAIN COMES NOW THAT THE REPLACED FREEZ HAS STOPPED COOLING FROM TODAY ON THIRD DAY OF INSTALLATION.WE DO NOT UNDERSTAND FO COMPANY LIKE HAIER,WHERE IS AND WHAT ARE THE PROBLEMS? ARE U NOT GETTING PROPER TECHNICAL STAFF ? ARE U NOT GETTING GOOD MANAGERS?ARE U GETING DONE THE MFG JOB OUTSOURCE AND JUST BRANDING THE HAIER LOGO ON PRODUCT? wE CLEARLY SPOKEN TO ALL YOUR CONCERNED PEOPLE THAT NOW PLEASE CHECK ALL THE THINGS BEFORE PROVIDE US REPLACEMENT.AND THEY TOLD YES! HOW A NEW BRAND FREEZ STOP COOLING FROM STARTING OR WITHIN A DAY OR TWO? wHO GUARANTEE THAT IT WILL NOT FACE SAME PROBLEM AFTER 3 MONTHS 10 MONTHS? WHO WILL REPLY AND SERVICE AT THAT TIME WHEN TODAY IS THIS SCENARIO? eITHER YOU SOLVE OUR PROBLEMS BY 5.00PM PF 11TH JUNE 2010 OR REFUND OUR MONETY BACK IMMEDIATELY SO WE CAN PURCHASE ANOTHER PRODUCT.WE DO NOT HAVE MONEY TO BUY ALTENATE FREEZ. AND WHO IS RESPONSIBLE FOR OUR ANXIETY,PAIN,TROUBLE,COST AND TIME WE WASTED TO SOLVE THESE MATTER? AND WHAT ABOUT WE REMAINED AWAY FROM FACILITIES OF REFRIGERATOR IN SUMMER TIME OF 45 DEGREE TEMPRATURE DAYS EVEN AFTER PAYING HARD EARNED MONEY TO BUY THE FREEZ ? A SUITABLE ACTION IS HIGHLY EXPECTED IMMEDIATELY.
KAMAL MANDAVIA
A 902 KASTURI COMPLEX,JUDGES BUNGLOW ROAD,OPP ATITHI RESTAURANT,BODAKDEV,AHMEDABAD-380015
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