Haier Appliances India Complaints & Reviews

Sir,

I am Veera chandra Resident of Hyderabad. working in a Private organisation. i had purchased Haier C200 Model handset on 28/05/2009 from Adarsh Mobiles located at Dilsukh Nagar Hyderabad. ans the hand set got switched off on 5th day of purchased date. i could not contact service cent rte immediately as i was in a Official tour after 15 days approached the service centre and informed them about the Problem and surrendered the Hand set.

on the same day evening they called me informed that Camera lens was not available in the handset. listening to that i asked them how is it possible, when the hand sent was not opened nor given for services in any service centre this argument continued for 1 hour. Later after one hour, they called me on my contact #[protected] informed that the lens was found and it was misplaced by their service executive and after 20 days they gave me the hand set after service by replacing the mother board. from the day i received the hand set after servicing i approached the service centre couple of times in a gap period of 15 days. In the August 09 month end again i had given hand set for service and this time received the hand set on 9th Sep 2009 and this time also they replaced the Mother board & New Camera Lens in hand set. on 24th or 25th i received a call from an Executive from Haier company enquired the working condition of the hand set. I Informed them that problem was not solved totally, then they said to collect the replacement letter from the service centre according to my convenient time and they are sending the mail to service centre for replacing the hand set. I approached the centre after a week days, returning from tour nad enquired about the same and the contacted person informed that they not received any suchmails so far. now it worked properly for one month. and this time i had given hand set for servicing centre on 5th November 2009 till date the problem was not solved.

Authorized Service Centre Dhruv Infotech Locatedin Shop # 20, Maitri Arcade, Near Ranigunj circle, Secunderabad - 500 003. Contact No's #[protected] / 6631 3836. During this 6 Months period from date of Purchased half the period was with the above mentioned service centre. and the persons available in the centre says that warranty will not be given on electronic products.

If the Warranty is not applicable fir electronic products, then why the company in mentioning the warranty period one year on the Packed boxes. I Spoken to Mr. Swamy area incharge of Haier Mobiles (as reported), on his mobiled #[protected] regarding the same problem couple of times adn get it solved at the earliest and there was no response from his side..Please do me the needful regarding the same.

Thanks & Regards,
Veera Chandra

i have bought haier mobile model no c2030 from ludhiana in which i am using ping sim after one week the set is not charging i went to service center they said that battery is defected but they refused to change because they said that you are using ping no, not tata no. what should i do know please help me should i file case against them in cousumer court.

SIR, I HAVE GIVEN MY FRONT LOADING WASHING MACHINE FOR REPAIR AS ITS LED SYSTEM STOPPED WORKING,SEEN BY HAIER COMPANY REP ,THE MAIN TECH WAS ILL SO THEY SEND ASSISTANT WHO WAS NOT TRAINED WHO TRIED TO OPEN MACHINE AT MY PLACE AND CREATED NEW PROBLEMS BY CAUSING SHORT CIRCUITS, NOW THE MACHINE WAS TAKEN TO THERE SERVING STATION IN JULY 2009....IT WAS KEPT THERE FOR 4 MONTHS AND WE THREATENED THEM TO TAKE THEM TO CONSUMER COURT THEY GAVE THE MACHINE HALF REPAIRED AND NOW THEY ARE NOT PICKING OR TALKING TO US ,THEY HAVE NOT GIVEN ANY TOKEN OR RECEIPT,I HAVE ONLY COM NO AT HAIER WEB SITE ,KINDLY HELP

Bought a new haier mobile GSM S210 on 29.08.09 from A One Computers SE-15 GDA Market Ghaziabad. Display did not work.Gave for repair ON 24.10.09 to Sai Communication 2 BM Comples opposite PNB GT Rd Ghantaghar Ghaziabad. As on date not reapaired on the pretext that parts are not supplied by the company so repair not possible.please attend.
yours
Garima

I own one Haier washing machine which stopped working last month. I raised a complaint and they told the PCB is burnt and they need to replace it. Its been more than one month since this incident and they don't seem to get the PCB (which they claim is to be received from Delhi)
every time I call the technical support here in bangalore (number[protected], they give me one more date and they have been doing it from past 1 month. Also with the tone in their voice I dont think they are interested in the case at all.

please help me regarding this.

complaint number with the haier: [protected]

Regards,
-Nalin

I (Baldeep Singh) have a problem in my Haier G111 mobile set on 03/10/09
so i submit my set for repair in TVS-E Servicetec, Shop No. 9, Pearl Palace,Lower ground floor ghumar mandi service centre in Ludhiana on 10/10/09. But i still haven't got any response From there. My set is still there. When i making any call they were not responding too. I have not get my set back since 10/10/09. So pleas take some steps for the matter.

Hi

I have bought this television approx 3yrs back from M/s. Navrang Electronics, Laxmi Nagar, Delhi and had problem of switch off in july 2009 and it was serviced by your authorised dealer HI-Tech of Ghaziabad by taking it to their service centre as their engineer could not locate the fault. I was delivered back my set by paying about Rs.3800/=towards replacement of parts and service charges. Now, again this problem started of auto on/off and engineer of HI-Tech has not opened the set to locate the fault and again want to take set to their workshop and I do not want to hand over the set to unknown officials who does not know anything about technology of yours. Earlier, complaint was made on 13/6/09 and set was deliver on 3/7/09. My model is 29FIA and serial no. is 00271. Now, complaint lodged on 14/10/09 vide no.[protected] and till date no response is received except visit of two dehati people does not looks like engineer.

Kindly do the needful by sending engineer from company as I am not willing to deal with your dealer workshop or replace the set. Else, I am going to take up matter to Media and consumer court as I told to your BPO attending complaint calls. Now, ball is in your court. My contact no is [protected] and want an amicable solution of the existing problem.

Complaints were made while the machine was under comprehensive warranty about the dirt/dots like spots - as if thrown by the machine inspite of cleaning as advised.

One representative & did some work & said it is all right.

Same problem persist.
Now after warranty,the co.repr.says the gear box needs to be replaced .since comp.warranty is over,it will cost arond Rs.3000/-

I am really upset.

Iagain called up the co.no.& registered my grievance & requested to send a senior/experienced person to hv relook in to the complaints.

More than 15 days hv passed * no one has visited.

Kindly look in to my grievanc/complaint & help me in getting the justice

Hi

My Name is Ginu Mundakkal, i purchased Haier Refrigerator and washing machine from CROMA in Bangalore on Feb 2008,the day when the product was delivered there was dent and crack in the refrigerator door and the they replaced the door after 4 month after repeated follow-up and calls..now the new door dont match with the refrigerator,i have been following up with the company on the same since then there is no revert and help from the companies end...i tried reaching the delhi office no responce there also....The company provide very poor after sales service and its been one and half year iam fighting for the same.Now they come up saying the product which i got have been upgraded and if i require they can replace refrigerator if i give the difference amount of Rs.6000/- for the same tech specification machine....my only question is why sholud the consumer penalised for poor quality of product...every time i call the customer service there is no responce and they give me a new complaint no: and say they will call me back but there is no call back...

I was in thouch os Mr.Venkat ([protected])who is the customer service manager for Karnataka and Goa...he claims he will replace the machine,if i pay Rs.6000/-

I would suggest not to take any product from haier since both my product had manufacturing problems..

Pls help if possiable....

Thks n Regards

Ginu Mundakkal
[protected]

Sir,

I have purchased HAIER automatic drum washing machine model no.HBF655TE/HBF655TEME on
on 09/05/2008 at Chennai. Since the day of purchase the machine has broken down 3 times and one or the other faulty part has been replaced.On 01/09/2009 the machine had again broken down and was told that the mother board has to be replaced.Again after so many phone calls ,yesterday i was told that the wash program dial has loosened and has to be replaced.
I am thoroughly fed up with the various parts being replaced one after the other.It shows that the entire machine was faulty since the parts have to be replaced during the warranty period itself. KINDLY REQUEST FOR REPLACEMENT OF THE ENTIRE WASHING MACHINE IN WORKING CONDITION .

SHEELA
ANNA NAGAR,
CHENNAI.

at first i complain the Haier company to service my DVD player against a complain no.-[protected].After that the local service franchise of Haier, name - Mondal Refrigenerator Co.Address- 87/10, Akshoy Kr. Mukherjee Road, Kolkata - 700090. Ph[protected],[protected],[protected]. visit my home, date 29/09/2008. he comments me that the product is not available at that time,within three days the product will be repaired by the service man against a service charge of RS. 200/-(Two hundred only).in that time i paid him the said amount. But after that days they cannot take any proper action. i call them four - five times two repair my product.but they cannot take any necessary action.
I beg to request you that if you take to necessary action then i will be very helpful to you.
thanking you.
Customer name- Soumya Prasad Sarkhel.
Uttarayan,Block - D/C2.
40 DumDum Road.Kolkata- 700074.
Ph[protected]. Mob- [protected]

I have purchased a HAIER mobileh HC-200 .I was given a warranty of 1 year. Since then I am continuously facing some technical problem with this model. It either gets automatically switched off or the software gets hanged,fm is not worked & mobile not charged. I visited your authorized service centre at lajpat nagar in delhi) and got my mobile not or replace on same day of purchaing.i submitted my complaint but i m not getting any reply from your side.
I am not getting any good response from above service center or from customer care center.my no is [protected]/[protected].kindly reaply aginst my comlaint,

I had purchased a 1.5 ton split ac from Viveks, Annanagar showroom, Chennai around five years back.It is now out of warranty and requires general servicing.Viveks the store from where i had purchased the ac, also has a service center.So I decided to call them to service my ac.I had given a call on 28/07/2009 at around 2.00 pm, and the call center employee said they had some problem with their computers and that they were not able to retrieve my details for the number which i had provided.So he took down my address and said he will update the details later on his system(once the problem was fixed)and added that a technician will attend within 48 hours(but no complaint number was provided to me).48 hours were up and no one had attended.So i had called again on 30th to find out the reason for the delay.The person who spoke to me then said that no complaint was registered and that she will take the complaint now.I agreed but i had requested the Viveks' call centre employee to send a technician within a day.A week passed and still no one attended.I had called again on 7/08/2009, yet another complaint was taken and a complaint number provided, and the same line was repeated"someone will attend to your complaint within 48 hours"(i am afraid they don't even mean what they say).It was no suprise this time, 48 hours had passed and NO RESPONSE.I called again on the 9th in the morning, and had a very long conversation with an employee asking him to connect me to a person of higher designation.I finally was able to convince him to ask the supervisor to call me.He said the above will be done by evening.I waited till 5.30 pm, but no such person called.I became a little furious(its about time i did).Called again, and i was promised that someone would definitely, 100% attend by tomorrow morning.10th of august 2009 no technician has been sent yet.I spoke to the call center team head.She said she will call the supervisor, inform him the seriousness of this issue and revert to me within an hour.The call was made at around 5 pm, now its 6.15 pm by my watch.It is very unfortunate that stores like these claims to be a National Electronics Service Dealers Association, USA international member.
MAJOR DRAWBACKS
>They have terrible systems, which don't function properly.(in my case it worked every alternate time)
>I could NOT talk to a higher authority how much ever i pleaded, screamed or even gave my life for that sake.
>They charge Rs.350 for this kind of service.
>My call was not transferable, so every time i called i had to explain the problem again to a different person(which is very irritating considering the time they take)
>Even if it was the same person, he had trouble remembering(i wouldn't blame that person considering the number of calls he has to attend everyday and those poor agitated customers)
I FEEL IF BY THE ELECTRICITY REGULATION COMISSIONS ACT IN 1998, THE TAMIL NADU EC IS LIABLE TO PAY COMPENSATION (RANGING FROM Rs.100-Rs.1000) FOR NOT REGISTERING COMPLAINTS OR FOR NOT PERFORMING DUTIES, EVEN PRIVATE COMPANIES ARE(obviously not under the same act).
all those people in need of servicing their haier ac here is haier's customer care number[protected]

I have purchased a haier make refrigerator(310ltr) on[protected]. since then it is regularly giving problem...it is still under breakdown...the complaint no.[protected] is still pending since[protected] with shree ram services 25/50 street no.15, pandav road, vishwas nagar, shahdara(near swarn cinema), delhi110032...Kindlly look into the matter...
Thanks,
yours
babita upadhyay
17-delhi govt.officers ftals
upper bela road, delhi-110054
mobile-[protected]

I purchased Haier mobile G111 model, which I can't use because battery low without use since day of purchase. Then I go to care centre which take one month to repair. But problem is continue.

i buy haier mobile dual active gsm sim mobile 2 month ago. it became dead in jst 40days after buying..
i give my set to service center but they not responding well.they still dnt replace my cable .
my mobile remain dead frm last month . i switch NOKIA to HAIER it was my life's great mistake .it really suck .i want to throw my haier phone ...and suggest other to dont make this mistake which i made.

I purchased two window ACs of this company in last season. It worked well in first season but the second season they were worst than a simple fan. One of the AC had leakage of gas twice and AC is lying more in service center than at my residence. Worker told me that AC will be given this evening every day and it is 6th day now. Similarly it happened 20 days earlier. We have not enjoyed any cooling this season but harrased. Other AC is having poor cooling and some unpleasent noise coming from it all the time. I will warn every body to abstain from purchasing AC of this company. .

Dr. Sukhdev Singh
98-Deep Enclave, Loharka Road Byepass, Amritsar
Ph. [protected]

DEAR SIR,
I HAD PURCHASED A WASHING MACHINE ON 03/08/06 (HAIER, MODEL NO- HA600T) AND HAD TAKEN EXTENDED WARRENTY AND AMC ON 02/08/08 FOR 5 YEARS (FORM NO- 001960, CHARGES RS 3479/-). RECENTLY @ 1ST WEEK OF JULY-09, IT HAD A PROBLEM OF WATER LEAKING AND DRUM NOT SPINNING. AFTER SEVERAL REQUEST TO HAIER SERVICE CENTRE (COMPLAIN NUMBERS [protected] AND [protected]), ONE TECHNICIAN VISITED AND SAID SOME PARTS REQUIRED TO BE RENEWED AND HE WILL GET IT FIXED WITHIN 2 DAYS. I HAD ALWAYS BEEN COMMUNICATING THROUGH THE TOLL FREE NUMBER - [protected]. TILL TODAY EVEN AFTER SEVERAL REQUESTS NO ONE HAD VISITED OUR APARTMENT TO REPAIR THIS MACHINE. IF YOU KINDLY LOOK INTO THIS MATTER AND TAKE NECESSARY STEPS, I SHALL BE HIGHLY OBLIGED

Dear Sir,
I am living in Bikaner (Rajasthan) and I get problem in my CDMA Haier co. made Tata Set. When I go to Service center then they tell me that this set is out of warranty and you donot have bill so we can not repair this set. They also give me a excuse that part of this set is not available and co. close production of this set. Tell me what can I do for this Set. Am I put this set for my baby playing. Or in your eye you donot have any cost for Rs.1200/- Please donot take it otherwise. But give me proper service center detail inspite of Bikaner so that I send me Tata Set for service.

Mool Chand Vyas
Mob.[protected]

Dear Sir/Madam

I purchased Haier Refrigerator model no SRV306, 275 liter on 19/9/08 a guarantee of 2 years was given. For the past 1month the

fridge is not working inspite of giving the complaint to the customer care also there is no proper response. We have been

suffering a lot without the fridge.
The customer service is also very poor they are not at all giving respect and response to the customer. We have been

continuously calling the service man people to come home and do the service till now no one has responded to that.

Being a reputed company we dint except such a irresponsible service and product like this.If the product is not working with

the guarantee period how do we trust the company and product will work after the guarantee period.
If this is the case going to persist then I need to suit a case against the service and product in the consumer court.

I need either the service or the money back in the mean time.

I requesting you to take action against this complaint soon and need a resolution.

Hoping you to maintain your good faith and service.

Already registered complaint no : [protected]
Name : Chandrasekhar L
Ph : [protected]
Dealer : Chellamani and CO, Nelson Manikam Road, Choolaimedu