Haier Appliances India Complaints & Reviews

G.L.COLLECTION
Main Market, Old Faridabad
Haryana-121002
Ph.[protected]

We are purchasing 4 Split A/C by Balaji Electonic Ballabgarh in the month October 2008 Bill No. 2258 When the 4 Ac install they do not working. We inform Balaji many time but they did not give any type of reply. After that I am complaint in custmer care, Date-07/04/09, Complaint No. [protected].About the AC we contact to Mr. Vipan Mehta Head Office, Manorma Madam All india Custamer care, Nilash H/O. Sometime technicions has come. They all are give different comments like:

1.The first techincion Mr.Trilok said that, change the staplizers so I change the staplizers.

2.The second techinicion Mr.Nagesh kaushik said change the wire so I change the wire.

3.The third techinicion said that the Electric Panal has failed, the panalcost is 150000, ( one lakh fifty thousand).
We accept all those comment which the techinicial said but the all 4 AC do not work.
Please, replace the all 4 AC otherwise refand the payment 110000+installtion charge 550 per/mtr.
We are complaint many times to company but they do not gave any type of response.

Please help us.

Thank You.

Head Office
Haier Appliances (India) Pvt .Ltd
B-1/A-14, Mohan Co-operative Industrial Estate,
Mathura Road, New Delhi-110044

With reference to my complaint No. [protected] (24th March, 2009) and [protected] (12th May, 2009). I want to state that :

1. My AC was under AMC Contact under Happy Home Plan with Haier India. I lodged my first complaint on 24th March, 2009 wide complaint no. [protected].

2. The technician had visited twice, first time he replaced a part in the AC but did not wash the AC and He left AC Swing unrepaired and left without getting my signature saying that he would come to me again, but he did't come back. I again called up customer care. Customer Care Executive was not able to deliver the answer the querry. They always kept saying that they would post a reminder on urgent basis.

3. After about one month, when I called Customer Care. The Customer Care Executive (Mithun) told me that my Complaint has been Closed. HOW CAN MY COMPLAINT BE CLOSED WITH A UNDONE JOB ? Then I re-lodged a complaint No. 10400308 on 12th May, 2009 with Mithu (Customer Care Executive).

4. After 2-3 days of my compaint your technician, the same technician visited. And, he made some mistake while servicing the AC and the AC gave black smoke. He disconnected the AC from the power outlet. The AC is still disconnected since he left and we are waiting for him.

5. Now the peak time of Summer has already started, we stay on top floor in our builing. We are facing lots of problem without AC. My kids have fallen sick twice due to high temperature. We have been spending nights with the opened eyes.

My Experience with Haier Customer Service is being extremely bad.

You are requested to kindly look into the matter and provide service at the earliest. Delayed reponse may lead to legal action.

Thanks & Regards,

Raj Kumar Gupta
# [protected]

hello, i purchased a haier company 0.75 ton AC in january 2009. ever since i was having problems with the cooling. i called the company's customer service desk and registered my complaint in last week of april. after 4-5 days some technicians from haier came and said my AC needed a gas fill, and that they will come the next day and fill it in. but they never came.
now after numerous complaints and talks with their supervisors at the company's customer service, nothing has been done. they just give assurance that my complaint will be handled soon but nobody ever comes to attend the complaint.
my complaint number is : [protected]

my shop address : G-70, aggarwal city plaza, manglam place, sec. 3, rohini, new delhi - 85.

my contact no. : [protected]

please help.

Dear Sir,

Let me start by saying that I am one of the unfortunate customer of Viveks. I decided to purchase an AC for the benefit of my old aged parents. I went by one of your offer in the paper and visited your T’nagar showroom and made a purchase of Haier 1.5 ton split AC in the said offer. My decision to go for a branded item from an branded showroom/company has put me into enormous mental agony and stress from the date of purchase with no resolution of the problem so far so much so that i have now started feeling that i took a wrong decision to come to Viveks. I have mentally gone to the extent that I would neither wish to purchase any intems from viveks in near future nor recommend the same to any of my friends/relatives/colleagues for the way I have been meted out in this issue. I have listed my trauma as under as a final recourse and hoping that you would revert to me with a favorable reply / remedy at an earliest time.


I had purchased Haier Split C 1.50 Ton along with a Premier 4 KVA 400 Watts Stabilizer from M/S Viveks Limited, 167, North Usman Road, T Nagar, Chennai-600 017 on 22 Apr 09 vide Bill No [protected] for a Total amount of Rs.22060/ -.
The AC was installed at our house on 25 Apr 09. But, from the same day, the AC started giving us problem. There was absolutely no cooling effect after a brief while and the room temperature began to climb making it unbearable to stay indoors. The AC was switched off and the subsequent morning, a complaint was registered with the Viveks Limited.
The technicians Mr.Manikandan and Mr.Rajkumar turned up only on 28 Apr 09 with job card No 221046. They checked the AC and suggested that the wall on which the AC was mounted was getting hot due to exposure to sunlight, thereby not giving cooling effect. I am sure that no sensible person will ever buy such a unreasonable and unacceptable reason for the non-functioning of AC. However, they did some cosmetic checkup and left.
With the problem persisting, another complaint was registered with Viveks Limited. Mr. Jeeva and Mr. Kanagaraj came to attend the complaint vide job card No 222224 on 02 May 09. These gentlemen checked up the AC and conclude on their part that there was voltage fluctuation in the area and therefore suggested a Double Booster Stabilizer to solve the problem. Going by their advice, the stabilizer was upgraded by spending more money, however, the problem persisted.
With no respite from the problem, we spoke to the people at Viveks Limited and made a complaint again. On 07 May 09, Mr. Cruz and Mr. Gnanamurthy came to attend the problem with job card No 223081. They checked up the AC unit and said that the problem was not due to heating up of wall or voltage fluctuation as concluded by earlier technicians, but the temperature sensors fitted in the AC was not functioning leading to malfunction of the unit. Subsequently we had made another complaint with the customer service center on 07th itself. It is disgussting to note that none of your technician could actually diaganose the issue and each of them came up with their own reasons for non-functioning of the unit. This shows the general apathy and lac lusture attitude of technicians in Vivek.
We had clearly told the last set of technicians who came on 07 May 09 that we were fed up and upset with the way the AC was working and stressed upon them to replace the entire unit. We told them that the very purpose and faith of purchasing the AC has been defeated and thus we are not willing to stand as mute spectators to this issue anymore.
We had also registered an official complaint with Haier India Ltd simultaneously. However Haier refused to intervene and said that the issue has to be resolved at Viveks who are the distributors cum service agents. We have been made to run from post to pillar due to your inefficiency to find a solution for this problem and the concerned persons who are responsible for the same are just happy to turn us away on false pretexts.
Finally, I am writing this complaint to you as the last available option for redressal of the grievance hoping that you would realize our pain and frustration caused by this AC and the inconvenience caused by not attending to the root cause of the problem. We cannot continue with this AC unit any more and let your technicians try their hand at it while our sufferrings continue unabated due to the extreme heat and faulty AC and curse ourselves for the decision that we made to go with Viveks.
Since the AC is under warranty and there have been problems with it ever since it was installed, we are not ready for any solution apart from COMPLETE REPLACEMENT OF THE ENTIRE AC UNIT. As a customer who has put his hard earned money into this purchase, we owe a responsible reply and action from you and not an attitude of delay and dodge.
You are therefore requested to do the needful in replacing the entire unit immediately. I also wish to assure that this issue will be escalated to appropriate forum should there be no response from your end in line with our aspirations at the earliest.

Thanks & Regards,

Nanda Kumar
Manager
Axis Bank Ltd
Retail Asset Centre
No-37, 3rd Floor, "Nathella's Arcade"
South Usman Road, T' Nagar
Chennai - 600 017
Tel :[protected] / 5672 to 5675

I have purchased a split A/c from Haier and from the beginning of the purchase, it has been leaking water like a tap and now it has become impossible - every time the company sends a repairman but everytime after a few days it leaks again - It has been leaking for 2 years now and company does not care - they should replace my A/c with a working peice.

I had registered a compliant (complaint no. [protected]) in the first week of April 2009, and had requested the technician to come and check on Saturday. There was no revert from the technician on Saturday quoting some personal reason, hence I requested the customer service desk to send the technician on Tuesday / Thursday. Till Date there has been no follow up done and every time I call (5-6 calls made since then) the promise to send the technician anytime during the day / evening (no definite timing is confirmed). I spoke to the customer service desk yesterday and today also and they promised to send the technician immediately. They expect the customer to wait endlessly throughout the day and do not care to call back either. Customer service desk on. 23746008, 23746009, [protected].

Pl note that the product was purchased only 2 years back and it does not work now.

I have appliances from other companies as well which provide prompt service, but this product is the worst I have ever seen.

Regards
Gayathri R Khanna
91 [protected]

I had registered a request in customer care for correcting my TV. Their Engineer came on the same day and tried to repair the TV but could not succeed. Finally he had taken TV kit with him so that it could be fixed in their workshop and he promised me that it should not take more than 2 days to get it done.

Till 10 days I didn't get any response. I made a call to the customer care unit. They had given me the third pary' office number to whom they have hired for services. Since then I am calling to that third party and customer care, no one has information about the status for the same. Every time they just ask for my request number and promise for the updates by evening. That evening never came, today is 21st day and my TV does not work.

Finally, today, I have asked them to return me the part, I will get it done from outside market. I am not sure when that unrepaired will be delived to me. Even I will have to pay engineer's visit charges because I am taking back my TV's part unrepaired.

We procured the Haier Washing Machine Model no.XPB60-1139 On 13.03.05 (we got the delivery on 15.03.09) until last year the machine was working good and last year the wash motor got failed and after 2months the same was replaced against your service receipt no.6127 dt.12.09.08 and now (Today 04.05.09 ) The dryer motor was not function. And in Chennai the service phone nos are not working so that I am sending this complaint msg. The following details will fullfil to send us the service man.

Name of the Customer : Mrs.N.Sujatha
Address No.14A, 27th street, Lenin nagar, Ambattur, Chennai - 600053.
Contact mobile no and the person : B.Suresh Babu [protected].

This is with respect to Washing Machine Model-XQB60-78
Product description and terms & Conditions of sale:
I purchased the Haier Washing machine Model-XQB60-78 quantity 1 on[protected] vide bill no. 71269 from company authorised dealer M/S Key Dee Electronics Pvt. Ltd, 1B-1, Main Dadri Road, Sector-18, Noida for Rs. 17000/-
The serial Number of the washing machine is CC58J0047
The machine was covered under warranty from manufacturing defects as per terms & conditions of the same.
I got extended warranty for additional three years from the company M/S Haier Appliances (India) P Ltd by paying additional charges of Rs. 950/- under extended warranty certificate no. 02 dated:[protected]. The certificate of extended warranty support was issued by Haier Customer Care- M/S Shiva Enterprises Noida.
The manufacturer has the same responsibility towards the product as it has in the case of original warranty.
Compliant:
The product of the said description is not giving the satisfactory performance / results; this can be verified from number of complaints submitted to your record.
From the date I purchase this machine, I faced the following performance deficiency in the product:
(a) Machine never washed the cloth cleanly.
(b) Detergent always left in the cloth even machine finish its process. Many times we have to rinse the cloth manually
(c) Electronic Penal gone faulty within one year of the purchase of machine
(d) Pulsators had gone faulty due to which many of our expensive cloth were damaged /spoiled.
(e) Automatic process of the machine does not flush the mud completely and mud rests at down side the pulsator. Mud comes back to the tub when we use the machine duty to which all mud stick to the cloth and they get spoiled.
(f) Spinning got stuck on reasonable intervals.
(g) Recently we got to know from technician that dumping clutch of the machine gone faulty but no action has been taken to replace it as the part is not available in inventory for long-time.
With the above set of complaint or performance deficiency in the machine it appears that the above product was faulty from the beginning and do not meet the implied quality standards of the company, which a customer expects from a branded product like HAIER and other similar companies LG, Samsung etc. Due to its manufacturing defects, it started created problem one by one with the life span of just three years, whereas standard washing machines the other manufacturer has trouble free performance at-least in first there years.
The product from the beginning was having manufacturing defects and not meeting the quality standards, thereby machine having manufacturing defects discovered and evident with facts above need immediate replacement.

I request the redressal forum that thier washing machine products are meeting the quality standards and lots of other customers are facing cheated by the company. The company should be penalised for cheating the customer and advised to either give replcement with the quality product or refund the money with interest and compensation for the hardship we have faced under the impression that we are buying a standard company and branded prodct.

Neither their senior management contact details are available anywhere nor the call centre understand the real problem, techncians are also no very trained. Call centre refused to provide the contact of company senior management.

There is no transparency to the customer after they buy the product, its a 100% cheating in the sence selling a low quality product and making consumer life miserable.

Regards
Praveen

Dear Concern

Myself Manish Gupta, New Delhi, India, I purchased a haier mobile phone model number c200 on 31 march 2009, from a mobile shop in laxmi Nagar, East Delhi. But after 10 days of purchasing this phone i faced a problem of phone battery charging, I got it to your authorized service center in Laxmi Nagar, Delhi by the name of SAI MOBILES, having authorization from TVS electronics and met with Mr Ankit and Mr Maqsood, the authorized executive of center, and handed over the phone to them on 14th of April 2009, they told me that there is some problem in the phone charging jack and they have repaired it well and is working now, which I have checked also was working, but suddenly in next morning when i put it on charge then again I faced the same problem of non charging. Then on 16th of April again i brought it to the same service center and complaint the same problem to Mr Ankit and Mr Maqsood, but this time they told me clearly that "customer have broke the charging jack of phone intentionally and now they will not going to replace it or either even repair it", I was shocked to hear that I had broke the charging jack of phone intentionally, although i ask them why should I break the jack, then they said they dont know this but You have only damaged the Jack as the service center people are not using the phone and customer is using it, so it is the problem of the customer how he manage it and even they started very Hot argument rather just understanding the problem of customer, and Mr Ankit said they even dont know about who is the authorized person from Haier Mobiles as they have tie up with TVSe electronics and gave me the number of some Mr Inder Kumar (regional head of Delhi, NCR from TVS electronics # [protected]) and he told me that he look into this matter and get back to me after 2 days.After that i tried his number to get his email id but he didn't received my call and also sms him for the same but he even dont care to reply for my sms.

And there is no positive feedback from the side of service center.

Now I request you to kindly look into the matter and also tell if someone is the user of mobile phone from last 10 years then why he will break the phone intentionally and get the pain for himself of repairing the phone then after.

Thnx and Rgds
Manish Gupta
[protected]

[protected]


[protected][protected][protected][protected]

I purchased a Haier refrigerator 360 ltr in the year May 2007 from tempcon sales corporation, ground floor, Rayu Chembers, Dr A. B Road Panaji - Goa. 403 001
The fridge has been started giving trouble since Oct '08.
The main problem of fridge is its not cooling.
The dealer(Tempcon) took it 4 times at his service centre and sent his techniciens 5/6 times for repairing the same, but they failed in finding the fault.
and the dealer told us directly that he will not able to repair it, and that we will have to contact the Company (Haier) for repairing the same.
Now Your Company Technicians have visited us 3/4 times and repaired it several times changed several parts but the problem of non cooling was not solved at all.
Either your engineer is not able to detect the correct fault may be coz they are not skilled or trained properly or the fridge has some manufacturing defect.
now at present our fridge is taken by your technicians to your service centre at Porvorim - Goa. and is there from last 8 days.
Now from last 8 months we are continuously just calling your people without anything been done
Please look into the matter personally and arrage to send some expert engineer of your company which can get my fridge set right. incase you need anything pl get back to me at the earliest..
If this problem is not rectified within this week, I am compell to take help of consumer court.

My refrigerator which is in the warranty period is making a loud noise every time it stops. I had firt complained to the company on 21.3 09 and a technician visited my home on32.3.09. he said that the compressor needs to be replaced. He collected a one time service charge of Rs.350 from me and said that within a few days the part would be replaced. even after repeated phonecalls no one has come to repair the frigge.The model number of fridge is HRF488 purchased on 6.6.05.

dear sir,
i have purchased 1 haier c 6000 model mobile in erode, Tamilnadu, TATA indicom showroom
mobile have problem of No service, it has to complaint with our showroom dealer, they are arrange for servicing, still the mobile was not ready, at mean time no respond from our region service dealer vin infotech,
kindly take some action

regards
A.Ashok kumar

Dear Sir/Madam

with due regards i wish to state that im feeling very bad and frustrated after using Haier Mobile Phone named C6000 which i have bought on 5th Feb, 09.

I have logged a complaint regarding Phone hanging and battery show full when connected but not charged to there authorised service centre named M/s Saint Computer, 21, National Shopping Complex, GT Road, Amritsar, Ph.[protected] on 13th March, 09, Friday (it means only after a month o[censored]sing it), but i was very surprised and also dissappointed by the feedback and answer given to me by Ms.Jyoti working with this service station.

She told me that "You have taken a very cheap mobile. What are you expecting from us?", "She also told me that with small amount of money you have spend you can get only this much, and we are not responsibe for this".
She told me to give her a call next day and ask her whether my mobile is repaired or not.
I called next day and got very rude answer that it is not done and she told me to call her on monday now. She also told that it may take another one week because we dont have spare parts and the parts will come from Chennai.

Firstly i wants to know that is this a right way to deal with a customer who has faith in your product.
Secondly It is definately not a matter that this mobile is of low a price, if yes, then why a big company like Haier has launched this model if they are not able to provide after sales service to their customers.

i"m suffering alot due to the problem in my handset, only after one month o[censored]sing it.

I have purchased this mobile from M/s Mahajan Electronic, Chowk Bijli Wala, Hall Bazar, Amritsar Ph.[protected]
MDN-[protected]
Model-C6000
Product-Haier
RSN-8098FFAB
Purchase Date-5/2/09
Reciept Date-13/3/09

I sincerely request the authorities to look into the matter and do the needful as early as possible.

Thanks and Regards

Shikha Makkar
Amritsar
[protected]@yahoo.com
[protected]

my washing machine stopped working on the 10th of feb and subsequently a complaint was lodged on 11th feb at 17:00hrs.complaint no:[protected].followed up for three days with numerous phone calls to the customer service no and got no response.finally got the number of the local customer service manager and a company personnel landed on the 14th to rectify the complaint.mentioned that something was wrong with the pulsator and dissapeared.spoked to a rude gentleman called mr.ranganathan and he informed that getting the spare was difficult and he was doing me a favour.a favour...its the 17th today and still no sign of my machine being rectified.if they cannot provide me basic service.i want them to take back the machine..

hi my friend having a haier mobile . he face problem with software of the same indicom number, so pl, let us know the service center in bangalore. contact no.[protected]

I purchased a Haier electric clothes dryer about a year ago, and the machine has been having issues ever since. The problem seems to be with a faulty design where the heating circuits fail because of improper thermal management. There is a thermal fuse that keeps blowing off. Haier refuses to look at it now, since the dryer is out of warranty, even though it was never satisfactorily fixed ever. Service records will show that I had this "repaired"every month or so. Service is also terrible, I have personally had to replace these thermal fuses, and have half mind of just replacing the fuse with a straight wire, of course this will cause the heating filament to over heat and might be a fire hazard. Also beware of service staff of haier diliberately putting a low value thermal fuse so that you request service and they can bilk you for more money.

Stay away from Haier! Poorly engineered and Lousy Service!

I had purchased Washing Machine less than a year ago and since then it has been giving so much of problems and now the worst thing it has completely stopped working and I had lodged complaint on Sept 11, 2008 and till date the machine is not repaired.. 52 days have passed and the problem is still not solved.. I am 55 years old woman and I have to wash clothes myself... I cannot do it... I am tired calling them up and wasting my money on calls... I feel I am cheated with the product that the company has given and now they are harrassing me.. Please look into my age and help me to get through them and to get the machine repaired..

Haier MP271 Bottom-Mount Refrigerator, has defective door and bootle self, All company employee and service personnel know it, but it is still being sold in every show room. The problem is that bottleself, which is the most used part of any refrigerator for keeping water, coke etc, is so fitted that as soon u keep few bottles, it falls on floor, and so you end up broken bottle self, broken bottles in room, and total mess. But while thay take complaint, and even some time replace door with a little modified design, it takes months and still they do not replace bottle self, and no body is bothered to listen customer and the design flaw to rectify in all left over in factory or to change all those having this refrigerator. NEVER BUY A HAIER REFRIGERATOR, it has very poor support and extremely slow service, 3 months and still they failed to raplace the bottle self.

But then atleast their complaint system is honest, and compalint remains pending as long it is not done, unlike MTNL, where once they talk, no matter whaat they treat compalint resolved, even i[censored] have noice on line etc. Or if your billing complaint etc is genuine but they cant see on server etc.

May be the national Consumer forum takes sue moto cognigence of this defective sell openly by Haier and order to replace all such defective refregerators.

I have complained on 23 September 2008 to Haier customer care about our TV picture. But they have not yet attended the complaint. Even everyday we have been reminding them about the complaint No. [protected] dtd 23/09/2008 from complaint date. We are fed up with daily reminder to them.