| Address: Mumbai City, Maharashtra |
On June 24th, i have raised a complaint since my new Haier A/C stopped working. I was given a reference no. MUM[protected] and assigned a service center for Haier " Zaib Service Ph# [protected].
I was informed since i couldn't find the original bill for purchase, i will have to pay for the service and i agreed. The technician visited and checked the unit and informed me, the compressor is gone bad and it needs to be replaced, I payed him for the service Rs. 400 and asked him to fix it asap. Next day i received the call from a lady from Zaib service, she sad it it will cost me close to Rs. 5000 to replace the compressor and fill the gas. I told her its a lot of money for a a/c repair.
I started looking for the bill and i found it, i called her and told her that i have the bill now, its under warranty, get my a/c fixed asap. Now the technician shows up, the strange thing is now they are not talking about the compressor at all. He says its the ACB ( i think thats what he said), gone bad, he checked it and said he couldn't fix it, he has to send someone else to check and fix it. ( remember to get this guy come and visit my place, i had to call their office atleast 6 times, they say the technician will come visit today, but never show up, i had to call them repeatedly)
After that i called them several times, they promise me the technician will come next day but never showed up. either they realized since i have the bill, they can't get the Rs. 5000 from me, or they do not really have the skills to fix the unit.
After weeks, i received a call from Haier, to check if they fix the problem. I explained everything thats happened, and how unhappy i am. He said he knows the service center guy and he will come and fix it in 2 days, which never happened. i called again same thing, i waited for another 10 days and finally decided to call them and speak to a manger. I remember his name was Mohit at the # [protected]. I repeatedly asked him to get me a manger, and he said his manger is in a meeting and he does hot have the authority to put me to a manger.
I told him many times, as a consumer, who bought your product, i am requesting a manger and he refused. This is the level of service Haier offered me.
Now, i regret buying Haier. I have an advice if you ever consider buying a Haier A/C, unless you want to use and throw, if you are expecting any service from them, don't bother, all they want is just take your money and never turn back. I made that mistake and regret the most today. I should have spent a little bit extra and bought a trusted brand.
Well don't make the same mistake i did.
Nitin
[protected]@yahoo.co.in
Aug 13, 2020
Complaint marked as Resolved 
Now the current problem is alosw for colling and new hair cracks devloping on door side in old location i alsow complen for it in haier customer care on Dated 4/08/09 regurly i follw up by them they give me comp.no.([protected]) but now up to date no body check and attend this complent.I alsow trying to coll a senior person I mail to customer care for senior person bot no body take response.I took the no of senior service manager Mr.Navin no.is([protected])([protected]) mr.Vipin,[protected], [protected], [protected], Shree ram but no body take any axon and now they are not pic up my phone so please help me.