| Address: Mumbai City, Maharashtra |
On June 24th, i have raised a complaint since my new Haier A/C stopped working. I was given a reference no. MUM[protected] and assigned a service center for Haier " Zaib Service Ph# [protected].
I was informed since i couldn't find the original bill for purchase, i will have to pay for the service and i agreed. The technician visited and checked the unit and informed me, the compressor is gone bad and it needs to be replaced, I payed him for the service Rs. 400 and asked him to fix it asap. Next day i received the call from a lady from Zaib service, she sad it it will cost me close to Rs. 5000 to replace the compressor and fill the gas. I told her its a lot of money for a a/c repair.
I started looking for the bill and i found it, i called her and told her that i have the bill now, its under warranty, get my a/c fixed asap. Now the technician shows up, the strange thing is now they are not talking about the compressor at all. He says its the ACB ( i think thats what he said), gone bad, he checked it and said he couldn't fix it, he has to send someone else to check and fix it. ( remember to get this guy come and visit my place, i had to call their office atleast 6 times, they say the technician will come visit today, but never show up, i had to call them repeatedly)
After that i called them several times, they promise me the technician will come next day but never showed up. either they realized since i have the bill, they can't get the Rs. 5000 from me, or they do not really have the skills to fix the unit.
After weeks, i received a call from Haier, to check if they fix the problem. I explained everything thats happened, and how unhappy i am. He said he knows the service center guy and he will come and fix it in 2 days, which never happened. i called again same thing, i waited for another 10 days and finally decided to call them and speak to a manger. I remember his name was Mohit at the # [protected]. I repeatedly asked him to get me a manger, and he said his manger is in a meeting and he does hot have the authority to put me to a manger.
I told him many times, as a consumer, who bought your product, i am requesting a manger and he refused. This is the level of service Haier offered me.
Now, i regret buying Haier. I have an advice if you ever consider buying a Haier A/C, unless you want to use and throw, if you are expecting any service from them, don't bother, all they want is just take your money and never turn back. I made that mistake and regret the most today. I should have spent a little bit extra and bought a trusted brand.
Well don't make the same mistake i did.
Nitin
[protected]@yahoo.co.in
Aug 13, 2020
Complaint marked as Resolved 
Haier/Refrigerator — No Proper Service provided
I have purchased Haier Refrigerator in October 2005.(I am located at Hyderabad, India)Recently, I find cooling to be decreased or nearly nil.
I had raised a complaint in Haier Service Center and was alloted compalint No. [protected].
A Service person came and attended the problem and said there is some gas problem then checked the gas line& replaced gas and collected money for doing the service.
But the problem is not yet solved. There is no cooling even after the service.
Reply to complaints are too slow here at Hyderabad, India. They take nearly a week to attend to a complaint.