Haier Appliances India Complaints & Reviews

Haier — no providing us the technical support

We have bought a semi automatic machine and there is some leakage problem i have talked to customer care executive and also to various heads over there my complaint no is [protected]
we are calling customer care from last 5 days we have filled complaint on 04.07.2009 and today is 11.07.2009 please help us out sir

Looks like Haier is having worst customer service compare to other brands in consumer industry.
See the link to my complains
http://www.consumercomplaints.in//complaints/haier-automatic-washing-machine-c66...⇄

Purchased HAIER washer from Conn's on[protected] and picked it up 10 days later due to Conn's negligence. Washer quit spinning water out about a week ago, finally called service tech who came out 3 days later, and told me my brand new machine had "worn or used belt". Called HAIER directly who told me it would be 2-3 business days before they could even have anyone contact me back. So now we have a washer that has not worked for a week and is in pieces in my laundry area, and has a "new" part on order that no one seems to know when it will arrive, and after it arrives they don't know when they'll be able to come put it in. Did I mention I have a family of 5 and the machine is less than 4 months old. Never ever purchase a HAIER product, they suck.

I had bought this product around 3 years back, however, as requiring services, I have been calling Haier for past two weeks, every time I call up because no response, they register a new complaint and provide with new reference number however no one comes. My complaint has been forwarded to Om Sai Service, latest reference number is THA[protected], they rudely say every time visit charge is going to be 400/- or 350/-, this also changes with the caller. I am getting frustrated with this service standard of yours.

Haier india---Split AC — No after sales support

I reside in Dehradun and had bought one split AC oh Haier makeInspite of my repeated complaints to the company as well as local dealer nothing has been done to address the problem for last one month.It is a case of total failure of after sales service.Even there is no response

to repair refrigerator.

My refrigerator is not cooling .

fridge

my mother in law at Bagula, Nadia, WB bought a fridge, make Haier in June. it is a bad store. flooding the floor everytime the door is open. Haier is not replacing it.

our washing machine stopped working after 5 yeras of purchase.. we contacted the service centre in jaipur(58, Lane No. 2, Ajmer Road Jaipur, Jaipur - 302021, Gopal Wari ) they checked n installed motor of our washing machine on 11th jan.. n the very next day it stopped working again..
they came to check after daily calls for 10 days.. n assured us they will replace the motor as it is in warranty period(though they didnt provide any receipt)..
now they r neither refunding our money nor replacing the motor.. its been a month of frequent calls n complaints but either they dnt recv calls or give excuses like they r on the way n will come in hf an hr.. n the wait is endless..

Haier — network not getting properly

sir,
i have gone to service centre 4 my problem but they told me that my mobile haier C 1000 is out of warrenty though i buy that set last 12 days so pls help me or contact [protected]

Haier — network

hello , sir tata indicom is not good bzoz tata is very bad network so pls do good service of telicom

Dear Sir/Madam,

Greetings form Haier Customer Care.

Please feel free to call us on[protected]Toll free) or email us at [protected]@haierindia.com

Regards,
Customer Service Team

Haier/Refrigerator — No Proper Service provided

I have purchased Haier Refrigerator in October 2005.(I am located at Hyderabad, India)
Recently, I find cooling to be decreased or nearly nil.

I had raised a complaint in Haier Service Center and was alloted compalint No. [protected].
A Service person came and attended the problem and said there is some gas problem then checked the gas line& replaced gas and collected money for doing the service.
But the problem is not yet solved. There is no cooling even after the service.
Reply to complaints are too slow here at Hyderabad, India. They take nearly a week to attend to a complaint.

youre right the r haier company is full of and if i see the boss or any of its staff ill give am a piece of my mind

all mother all of em

Haier MP271 Bottom-Mount Refrigerator, has defective door and bootle self, > All company employee and service personnel know it, buit it is still being sold in every show room. The problem is that bottle self, which is the most used part of a refrigerator for keeping water, coke etc, is so fitted that as soon u keep few bottles, it falls on floor, and so you end up broken bottle self, broken bottles in room, and total mess. But while thay take compalint, and even some time replace door with a little modified design, it takes months and still they do not replace bottle self, and no body is bothered to listen customer and the design flaw to rectify in all left over in factory or to chaange all those having this refrigerator. NEVER BUY A HAIER REFRIGERATOR, it has very poor support and extremely slow service, 3 months and still they failed to raplace the bottle self. But then atleast their complaint system is honest, and compalint remains pending as long it is not done, unlike mtnl, where once they talk, no matter whaat they treat compalint resolved, even i[censored] have noice on line etc.

Haier MP271 Bottom-Mount Refrigerator, has defective door and bootle self, All company employee and service personnel know it, but it is still being sold in every show room. The problem is that bottleself, which is the most used part of any refrigerator for keeping water, coke etc, is so fitted that as soon u keep few bottles, it falls on floor, and so you end up broken bottle self, broken bottles in room, and total mess. But while thay take complaint, and even some time replace door with a little modified design, it takes months and still they do not replace bottle self, and no body is bothered to listen customer and the design flaw to rectify in all left over in factory or to change all those having this refrigerator. NEVER BUY A HAIER REFRIGERATOR, it has very poor support and extremely slow service, 3 months and still they failed to raplace the bottle self.

But then atleast their complaint system is honest, and compalint remains pending as long it is not done, unlike MTNL, where once they talk, no matter whaat they treat compalint resolved, even i[censored] have noice on line etc. Or if your billing complaint etc is genuine but they cant see on server etc.

May be the national Consumer forum takes sue moto cognigence of this defective sell openly by Haier and order to replace all such defective refregerators.

Haier / Refrigerator — Dent on Front Plastic Door

Hi,

I have purchased a new Haier 190 liter Refrigerator. I have noticed that there is a slight dent on the front plastic door. When I checked with the dealer, I was told that it comes with the product itself by default. So I just wanted to confirm whether Haier models have dent on its front plastic door (or) it happened due to mishandling of product while transit.

Please let me know.

Thanks
Suresh

Haier/Fridge — Post sell services

I have made a complaint about the fridge not cooling properly and erratically. Engineer had diagnosed a wrong problem and changed the timer. And within 24 hours agin fridge stopped working. The Haier customer care was giving false comittment everytime. It is the pathetic brand I had ever seen.Till now also the fridge is not working and not even 6 months had past when I purchase it.

I bought a 300lts Hier Refrigerator (bottom mounted) which is still under warranty. Door(gasket) doesnot seal properly. There is huge gap in sealing gasket through which temperature leaks out at the same time allowing moisture and insects to get in. Defect was bought to notice of Haier in a month of purchase. Even after 6 months, problem is not solved. There is no one to update the status. Service is pathetic to say the least. You have to follow up every time with them to get the status.
I wouldnot touch any HAIER products in future. I am planning to file a complaint in consumer forum but I am not sure against whom to file. Against Haier or against showroom/dealer who sold me this junk stuff.

Haier Refrigerator — NOT WORKING SINCE A FORTNIGHT

I purchased a Haier With Bottom Freezer on 14-10-08 It is not cooling at all since15-12-09 iam very disappointed with such a product I would like an immediate replacement Iam not satisfied with this Fridge Iam a Senior citizen &have bought this fridge at such a high cost I have never faced such a grave situatuion Or experienced a fridge breaking down after ayear I don't wiash to be compelled to approahch the Consumer Court if action uis not taken within 3 days I shall be forced to do so
I Sethna

Haier — Not getting service properly

Dear Sir / Madam,
I have Flat Screen Television of Haier Company. The service waranty of the television is expired and from 19th april 2010 my television is not working i've launched the complaint regarding this. My complaint No. is MUM[protected]. Their Technical person Mr. Sanjay Prajapati has came to our home and took the Visiting charge of Rs. 500/- and said that the Transformer (FBTB19) of the TV has burnt and will take 2 days to replace the part. But till date it not got repaired and their Customer Care executives are saying that we have put your complaint on Urgent Basis & have also forwarded to our Senior Technical Department, Service Center persons are saying (Mr. Manoj & the receptionist (name unknown)) is saying "hum ko nahi pata jab part available ho jayega to aapka part hum replace kar denge". Every time they use to give this reason only.
Please if anybody can help me my contact no. is Sachin - [protected]

HAIER USA — FRIDGE QUIT WORKING

Bought Hairer Fridge in Dec of 2003 fridge quit working on May 8, 2010. The compressor went out. They want more than we paid for the fridge to fix it. WHAT A RIP OFF.

Haier / Refrigerator — Very Poor Customer service

I have a Haier Refrigerator. On Saturday(16/04/11) a problem occurs, so I called the customer service and filed a complain.



Complain Number: del[protected]



So a tech. person visited my place on Sunday replaced my freezer and compressor. Refrigerator was up and running and they charged me Rs.2000.



But things getting started worst on Tuesday, when suddenly Refrigerator stop working. So I called your number again and file another complain.



Complain Number: del[protected]



Now here is the problem, today is the third day and Refrigerator is still not working. On Tuesday a tech. person visited and checks the Refrigerator. He said compressor needs to be changed again. He gave me number to talk to in order to get it done.



The number was of Rajeev ([protected]). He promised me that he will visit in the eve, but he did not turned up. Than I spoke to a Supervisor named Vipin Mehta ([protected]), he also promised me that he will send some one next day (Wednesday), but no one turned up. Now today I spoke to Rajeev again, he promised me that my Refrigerator will be up and running today, but did not happen.



Now this is heights of poor customer service. I would really want some one form the management looks into this matter.

Regards
Achint Pathak

haier refrigerator — Product not working within 8 months of purchase

I bought Haier refrigerator and it has stopped working within 8 months of purchase. Earlier it had stopped last month and they send out a technician to fix the problem. Now again it has stopped cooling. I called more than 10 times and the company does not care at all. Kindly assist.

Haier/Refrigerator — Refund

Sir

I bought haier refrigerator model HRB360MP on 04 April 2008. On first day I saw cracks(out of box) on refrigerator that was bought to immediate notice and was told this is minor and it is in all refrigerators. After few months Situation worsens and I was told they will put some protein in that. After few days cracks were there almost everywhere. This was bought to notice of your company and after several efforts and after intervention of head office my refrigerator was replaced after approx 9 months of purchase. I was assured there will be no problem after this.

On 24th June 2010 I called in and lodged complaint that I don’t have cooling in my refrigerator. After several call back one of your technician came to my place and told me that compressor is fine and it’s there is some choke. I called local technician who came to my place and told me compressor is dead still he filled gas again as it was told by your technician to do so. I paid him Rs 1200 gas charges and Rs 350 for his home visit in total Rs 1550.It never worked as compressor was dead. Again after several call backs almost(10) one of your technician came to my place to replace compressor and he charged me Rs 1750 for gas filling and timer replacement on 17th July almost after 28 days. I was without refrigerator in these summers. Moreover I was told to pay for gas charges Rs 1200 + 550 for timer. As per the warranty which I have my refrigerator compressor has 5 years warranty, it’s obvious that whenever compressor is replace gas will be refilled and being consumer I feel cheated. I did spoke to your area sales manager gurjinder singh and he denied to help on this.

It is requested to look into this matter and get my money refunded as it was clearly told by one of your team manager in your call center that this policy of gas filling charges is applicable for customer who bought refrigerator after 2009.


Regards
Sachin Malik
[protected]
[protected]

All those who are sufferer of Haier, should keep proper records of contacts made for service and should lodge complaint with Consumer Courts.

Never mind the problems you may face. Please tenaciously follow the complaint.

I have purchased Air Conditioner, Refrigerator, Washing Machine and TV.

Refrigerator, never worked. I was harrased for over 4 months, and we, the old couple, accustomed to using Refrigerator for over 30 years, had to manage without it. Right from the stage of how much to cook, so that nothing is left over. For the milk, we are accustomed to early morning tea with freshest possible milk, at about 5 a.m. We used to buy it earlier night. For 4 months, we had to leave the house early morning, almost before 5, to fetch the milk, or forget about it. And so was the case for every item which finds the place in the Refrigerator.

I filed the case in Pune. I lost it, because the Forum took a stand that there was no deficiency in service (?) and that I have failed to get a technical opinion to prove that the Refrigerator was not working. Very interesting thing to be noted is, this none of these points were raised by the Opposite Party, not in writing, not orally.

I filed the appeal in Maharashtra State Commission. I lost the case because it was not admitted. The President never considered a single point that I had raised. And again raised some points to help Opposite party, which were never raised by the Party.

I filed the appeal at National Commission. The case was not admitted because there were defects in the case and the defects were never removed. The RTI query had shown that Commission had not taken into consideration, the defect removal letter sent by me, saying that no such letter was received. I have the internet proof. Now I need to make some mercy request, for no fault of mine. Basically going by the law there were no defects in the case at all.

All through I was guided by a very learned and experience Judge retired from Consumer Courts, who had forewarned me that I have a case for fighting and winning, but still I should not expect any justice. If I get it, it is a matter of luck. And it is proved that he was absolutely right. A really educated, learned and experience person.

However, I am not giving up so fast. If wants to know more about it, either for his own use, or from the view point of helping, I will be too glad to send him all the necessary details.

AC once it has failed to work, Company failed to repair. I won the case in Consumer Courts. Company has yet to comply with the Court Order.

When the TV Failed for the first time, I got it repaired as it was within warranty. After warranty, forget about contacting the Company. Try to get it repaired from third party.

So was the case with washing machine. For one repair, I was quoted a sum of Rs.5000/-. For quoting this, I was charged Rs.200/-. I got it repaired for Rs.1000/-. Second time, it failed on some different matter. The person who repaired it, whom we know for over 15 years, told us that now this will continue to fail at different levels. After spending about Rs.5000/- for various repairs, I replaced it. Now I am a very happy person.

I may be able to help you. I may be contacted at [protected]@gmail.com. And any one wants to help me may also contact me.

haier refrigerator — heating of refrigerator body and no cooling in a low temperature weather

i bought a haier refrigerator HRD-2455 on 18 may 2012 . from the starting days , only its outer body got heat strongly but there is no any cooling inside it and also no give ice and no cold water . i complaint for many times but they did not give any response . please help me.

This is inform u that it has been around 3 months we have purchased haier refrigerator and we have started using the refrigerator from last one month . There is cooling and no ices forming in fredger...I called up him Haier customer care service they noted down my complaint but technicains who are coming nt doing any thing..
So, i request u to send a best technician and reset my double door refrigerator as soon as possible...I want u to take an immedaite action

Led tv no sound

Guman shing bhati rp colony jaisalmer mob.no. [protected]

Faulty Washing Machine

Machine Faulty

My advice to everyone would be DON'T BUY HAIER. Have a refrigerator that is not quite 3 years old.. Freezer is working, refrigerator is not cooling. Reading the complaints on the web, apparently this is a problem with Haier. Wished I had checked prior to purchase. The gasket around the door has a big gap. Customer Service said that must be the problem. An authorized Haier service person gets $129 just to come out. Called a local Service Repair and they said no one will touch Haier products because you can't get the parts except through Haier and they take weeks to get. BUY GE, FRIGIDAIRE, WHIRLPOOL. At least they are reliable and you can get local repairs if necessary.

First and last Haier product.

Haier T.V — T.V set not working

21" Haier T.V was purchased from Shnehanjali (Kandivli West), when T.V was not working properly I had put complaint as product was under waranttee period. Engineer from Haier visited but did not checked the T.V, he had excuss that waranttee written on Haier booklet is not enough you should also got additional card for waranttee, (which was never provided to us by Company not Distributor). Distributor has said that company person will write in the booklet on delivery, which I had with me, but no seperate card. On complaint to Distributor he said I tried to explain but company people are not athering. By this he has put his hands up. Now I am facing the trouble. I have original bills of purchase with Haier booklet.
Haier just want to slip out of its commitment by this loopholes which was intentionally done on my purchase.

haier lcd tv — not standing up to your promise

hello sir/madam ,
we bought a LCD TV from pantaloons retail india,Bhubaneswar ,Orissa during diwali time on 16 october 2009, and the e-zone said that we will get a .5gm gold coin and a steel matfinish dinner set as diwali gift.
But as they are running short of stock so they will provide us after 15 days.
since that date 2 months have passed and we didn't get our hampers.
This is really sad to say that being such a big and long chain of stores, Pantaloons is doing such irregularities.
if we don't get our stuffs within next week then we will preferably go to the consumer forum to lodge a complain about pantaloons India .
Thanking you,
Biraja Nanda Mishra