[Resolved] Haier Refrigerator — No response for repair services | |||
This is to bring to your notice that I, being a Haier refrigerator customer, had some problems with the cooling of my fridge.This fridge was bought only a month back. Immediately, I contacted the Haier Delhi office (with the phone no.[protected] and registered a complaint (with reference id DEL[protected]. The following day, the technician came at my place and diagnosed the problem as a faulty compressor. He told me the next day, the company would send the repair persons, with the new compressor, at my place. Since then, its been a harrowing ordeal. No person has ever come with any repair solution. Twice the same customer care has been reminded to do the job, but to no avail. They have never provided any satisfying answers as to why there is a delay, even if there should be one at the first place. Yesterday morning, I called up the Delhi office services chief, Mr. Vipin Mehta and told me of my plight. He assured me that the repair job would be done within 2 days (which have already passed counting yesterday). AS EXPECTED, no repair persons at my door. Its been a disgusting experience with Haier India, for me. A sorry of state affairs exists in their offices. I am sure I would specifically prevent my friends and family from buying any Haier products in the future. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
we have made a complain about 4-5 month ago but no one attended or visit me after many calls to customer care we only receive promise that your complain will solve within 48 hours our complain number is ahe [protected]
We will NOT SUGGEST THIS REFRIGERATOR COMPANY TO ANYBODY and wish we would have read the complains of other people on this website.
We will NOT SUGGEST THIS REFRIGERATOR COMPANY TO ANYBODY and wish we would have read the complains of other people on this website.
I purchased the Haier Refrigerator bottom mounted. The referigerator one day stoppped cooling. The complaint was lodged and the teachnician arrived opened the thing and said PCB of the compressor is gone. He will notify to the company and within a weeks time the part will come.Since no answer received within one week, I called the technician and was informed that this part is not availble with the company, when asked for the option, was informed that they will takeout the pcb and make direct connection this job will cost us Rs.10, 000/-we contacted
the manufacturing unit at Mohan Cooperative and were assured to get an answer withing 24 hours.we did get answer within the time frame that the part is available and technician is being delivered the same and he will fix it. after four day technician came opened the fridge and said he had asked for the part of the bottom part and this is different. then he opened the upper part and found the PCB he brought is o[censored]pperportion and
started to change, we told him otherday you said the bottom is not working nowchanging the upper what is this. He did not answer, changed the PCB which was brought by him even not in sealed cover did something manually fidelling with thecompressor. The fridge was on and said you watch till evening.Within one hour the we noticed the fridge was not cooling at all. Since then it is again 4 days and I am just getting excuses engineer has not met the technician, gone to his home town. Model has been withdrawn, parts are not available. Seeing all this SUGGEST NEVER GO FOR HAIER PRODUCT.
the manufacturing unit at Mohan Cooperative and were assured to get an answer withing 24 hours.we did get answer within the time frame that the part is available and technician is being delivered the same and he will fix it. after four day technician came opened the fridge and said he had asked for the part of the bottom part and this is different. then he opened the upper part and found the PCB he brought is o[censored]pperportion and
started to change, we told him otherday you said the bottom is not working nowchanging the upper what is this. He did not answer, changed the PCB which was brought by him even not in sealed cover did something manually fidelling with thecompressor. The fridge was on and said you watch till evening.Within one hour the we noticed the fridge was not cooling at all. Since then it is again 4 days and I am just getting excuses engineer has not met the technician, gone to his home town. Model has been withdrawn, parts are not available. Seeing all this SUGGEST NEVER GO FOR HAIER PRODUCT.
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Building Number 1, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
After calling hundreds of time, we are not attended properly and our complain number is DEL[protected].
We will NOT SUGGEST THIS REFRIGERATOR COMPANY TO ANYBODY and wish we would have read the complains of other people on this website.