[Resolved]  Haier Split Ac 1. 5 Ton Purchased From Viveks Limited, T Nagar, Chennai — Non-working of AC- No response from Service center

Dear Sir,

Let me start by saying that I am one of the unfortunate customer of Viveks. I decided to purchase an AC for the benefit of my old aged parents. I went by one of your offer in the paper and visited your T’nagar showroom and made a purchase of Haier 1.5 ton split AC in the said offer. My decision to go for a branded item from an branded showroom/company has put me into enormous mental agony and stress from the date of purchase with no resolution of the problem so far so much so that i have now started feeling that i took a wrong decision to come to Viveks. I have mentally gone to the extent that I would neither wish to purchase any intems from viveks in near future nor recommend the same to any of my friends/relatives/colleagues for the way I have been meted out in this issue. I have listed my trauma as under as a final recourse and hoping that you would revert to me with a favorable reply / remedy at an earliest time.


I had purchased Haier Split C 1.50 Ton along with a Premier 4 KVA 400 Watts Stabilizer from M/S Viveks Limited, 167, North Usman Road, T Nagar, Chennai-600 017 on 22 Apr 09 vide Bill No [protected] for a Total amount of Rs.22060/ -.
The AC was installed at our house on 25 Apr 09. But, from the same day, the AC started giving us problem. There was absolutely no cooling effect after a brief while and the room temperature began to climb making it unbearable to stay indoors. The AC was switched off and the subsequent morning, a complaint was registered with the Viveks Limited.
The technicians Mr.Manikandan and Mr.Rajkumar turned up only on 28 Apr 09 with job card No 221046. They checked the AC and suggested that the wall on which the AC was mounted was getting hot due to exposure to sunlight, thereby not giving cooling effect. I am sure that no sensible person will ever buy such a unreasonable and unacceptable reason for the non-functioning of AC. However, they did some cosmetic checkup and left.
With the problem persisting, another complaint was registered with Viveks Limited. Mr. Jeeva and Mr. Kanagaraj came to attend the complaint vide job card No 222224 on 02 May 09. These gentlemen checked up the AC and conclude on their part that there was voltage fluctuation in the area and therefore suggested a Double Booster Stabilizer to solve the problem. Going by their advice, the stabilizer was upgraded by spending more money, however, the problem persisted.
With no respite from the problem, we spoke to the people at Viveks Limited and made a complaint again. On 07 May 09, Mr. Cruz and Mr. Gnanamurthy came to attend the problem with job card No 223081. They checked up the AC unit and said that the problem was not due to heating up of wall or voltage fluctuation as concluded by earlier technicians, but the temperature sensors fitted in the AC was not functioning leading to malfunction of the unit. Subsequently we had made another complaint with the customer service center on 07th itself. It is disgussting to note that none of your technician could actually diaganose the issue and each of them came up with their own reasons for non-functioning of the unit. This shows the general apathy and lac lusture attitude of technicians in Vivek.
We had clearly told the last set of technicians who came on 07 May 09 that we were fed up and upset with the way the AC was working and stressed upon them to replace the entire unit. We told them that the very purpose and faith of purchasing the AC has been defeated and thus we are not willing to stand as mute spectators to this issue anymore.
We had also registered an official complaint with Haier India Ltd simultaneously. However Haier refused to intervene and said that the issue has to be resolved at Viveks who are the distributors cum service agents. We have been made to run from post to pillar due to your inefficiency to find a solution for this problem and the concerned persons who are responsible for the same are just happy to turn us away on false pretexts.
Finally, I am writing this complaint to you as the last available option for redressal of the grievance hoping that you would realize our pain and frustration caused by this AC and the inconvenience caused by not attending to the root cause of the problem. We cannot continue with this AC unit any more and let your technicians try their hand at it while our sufferrings continue unabated due to the extreme heat and faulty AC and curse ourselves for the decision that we made to go with Viveks.
Since the AC is under warranty and there have been problems with it ever since it was installed, we are not ready for any solution apart from COMPLETE REPLACEMENT OF THE ENTIRE AC UNIT. As a customer who has put his hard earned money into this purchase, we owe a responsible reply and action from you and not an attitude of delay and dodge.
You are therefore requested to do the needful in replacing the entire unit immediately. I also wish to assure that this issue will be escalated to appropriate forum should there be no response from your end in line with our aspirations at the earliest.

Thanks & Regards,

Nanda Kumar
Manager
Axis Bank Ltd
Retail Asset Centre
No-37, 3rd Floor, "Nathella's Arcade"
South Usman Road, T' Nagar
Chennai - 600 017
Tel :[protected] / 5672 to 5675