HCL Me Tablet — Replacement Policy
SaSanjoo82 on Mar 19, 2012
I had purchase HCL Me Tablet from Online. I received on 3rd or 4th March, now the thing is that the touch screen was sometimes working and sometimes it was not responding. I try for online complain but it is shown non hcl product due to it is not registered. 11th March I called to Costumer Care and I explain that calibration problem in my Tablet, he suggested me contact our Ahmedabad office.
My wife went the HCL centre,Navrangpura as per suggested from customer care to shown the problem. They also admit that replacement required, but they are not providing new seal-pack Product. Then she talk regarding this problem to customer-care,they give her to Complain No: [protected].and asked to mail at customer care Idfirstname.lastname@example.org.
This is the correspondence details what she made:
Sent: Monday, March 12, 2012 6:52 PM
Subject: Replacement with new (sealed) lablet ME
Kind Attn: Head of Department
Name of Buyer: Sanjay Dabholkar, Ahmedabad.
Invoice No: 10955
Product No: A11CBY019079 Tablet ME
Complain No: [protected]
We had bought HCL Tablet ME through Royal Images c/o Aasaan Retail Pvt. Ltd., Chennai. Dtd. 1st march 2012.The product was received by us on 4th march 2012.
Now the thing is that the touch screen is some times working and some times it is not responding. On 7th of march , I had registered the complain through on line service from hcl site , support portal, unfortunately i have not received any response for the same and complaint No. also.
On 11th march yesterday I had made a complain again through your toll free No.[protected] and spoke with operator and from their also I had not received any complain request No. They suggested to approach HCL- Ahmedabad branch located at Navrangpura.
Today, On 12th march Monday I carried the product to HCL centre, they also admit that replacement required, but they are not providing new pettipack Product, we need a new totally unused(brand new) product as we have made complete payment in advance and the product what we received is defective.
Kindly let me know how fast I will receive the replacement.
Awaiting our full co-operation in the above.
Trupti S. Dabholkar.
From: Hcl Touch [mailto:email@example.com]
Sent: Wednesday, March 14, 2012 5:23 PM
Subject: RE: Replacement with new (sealed) lablet ME
Dear Ms. Dabholkar,
Thank you for taking the time to contact HCL Touch.
This is with reference to your e-mail dated 12th of March 2012 and our subsequent calls enquiring about the status of your service call with reference number [protected]. With respect to our service request, we would request you to visit our service center in Ahmedabad so that we can attend the issue with your tablet.
In case of any further issues, please feel free to revert.
We sincerely hope you will not allow this experience to deter you from choosing our services in the future.
HCL Touch Team
HCL Infosystems Ltd., D-233, Sector-63, Noida-201301
Visit us at: www.hclsupportservice.com
Contact No: [protected] /[protected]
SMS at: +91-[protected] <Touch> <Machine Serial #> <Query>
Sent: Thursday, March 15, 2012 11:07 AM
Subject: Re: Replacement with new (sealed) lablet ME
I have gone through your mail where in you have requested to visit the HCL centre at Ahmadabad, it seems you have not gone through my complain properly. I have already mentioned in my mail that I have already visited your HCL centre where I have not received appropriate response.
My complain is that my product’s(Tablet) touch screen is not working properly from the very beginning , hence I need a replacement that too a new pettipack (sealed)peace.
I am not satisfied with your HCL service as I had discussed the issue with almost 7 different peoples and proper reply is still awaited. . . .
Kind Attn: Mr. Harish Bhalla Sir
Sub: Purchase of HCL Tablet Me – A11CB4019079 DC 5V 2A X1.
Please refer Complaint no. [protected] for the above product purchased online from HCL.
While approaching HCL, Navrangpura, Ahmedabad, I have been advised that I will get a replacement against the product, but, not seal-pack one, for which I am not agree.
I should get a seal-pack product as replacement, otherwise, I will approach Consumer Forum for justice, which will affect HCL reputation.
Awaiting your immediate response.
Trupti S. Dabholkar
Without any solution and Reply: she received the SMS on her mobile that: your service request reference CR -[protected] has been successfully closed. BUT STILL COMPLAIN IS PENDING. . . ..
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