[Resolved]  HDFC Bank Bank Credit Card — Misuse of my card n solution is pending from last six months

HI All,


I am jaswinder singh from Yamuna Nagar (Haryana).My contact Number is [protected]. I was having HDFC bank credit card.which was having limit of RS.15000. I dnt know hw my card is used on some internet sights n payment was paid in US $ . whan i got my account statment i was shocked to see that statment n same time i called to customer care .the customer care executive has blocked my card on same time.than that guy suggest me to write customercare for this n i wrote all the matter in mail from my Mail ID regarding hacking of my credit card .they people given revert me n send customer dispute form and i fill that form n send all the details to customer care.From the same day i am calling to customer care n sending mails also to Bank's customer care. all the things and the name n time is also showing which i have discussed with all customer care executivs.but my issue is still pending .And bank has made 28000 rs amount due to my side.NOw i was having 10000 Rs in my account that has been blocked by bank.Now i have got a latter that talk to Mr rahul in this regard.I am calling MR. rahul From last one week on his mobile number or on land line.But that champ is not picking my phone.If he picks my phn he says that m busy this time call me latter. kindly revert me that what to do.and where m wrong.Dear Bank Managmant kindly do the needfull.i have all mails from the month of november till today.i can show all the details.phn dialed to mr rahul from my bills details.

Warmest
Jaswinder singh
[protected]
[protected]@yahoo.com


see tha all mails sended by me to HDFC BAnk



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Customer ID: 22193341
Account No : [protected]
MY THIS ACCOUNT HAS BEEN BLOCKED COZ OF MY CREDIT CARD ISSUE.FROM THE DAY FRIST M SENDING MAILS TO UR CUSTOMERCARE N TALKING TO CUSTOMER CARE EXECUTIVES.BUT MY ISSUE IS STILL PENDING.AND MY 9500 RS. HAS BEEN BLOCKED.PLZ TELL ME THE CONCERN PERSON.MY CONTACT NUMBER IS [protected], kindly give me the concern persons contact number mail id or name on urgent basis.

JASWINDER SINGH
Branch Manager
Geojit BNP Paribas Financial Services Ltd
Karnal(Haryana) [protected]
Haryana.


--- On Mon, 11/5/09, Jaswinder singh <[protected]@yahoo.com> wrote:


From: Jaswinder singh <[protected]@yahoo.com>
Subject: Fw: RE:'HBL=[protected]' Credit card No -[protected]
To: customerservices.[protected]@hdfcbank.com
Date: Monday, 11 May, 2009, 3:16 PM





JASWINDER SINGH
Branch Manager
Geojit BNP Paribas Financial Services Ltd
Karnal(Haryana) [protected]
Haryana.


--- On Tue, 21/4/09, Jaswinder singh <[protected]@yahoo.com> wrote:


From: Jaswinder singh <[protected]@yahoo.com>
Subject: Fw: RE:'HBL=[protected]' Credit card No -[protected]
To: [protected]@hdfcbank.com
Date: Tuesday, 21 April, 2009, 4:39 PM


Dear sir/mam,

You can see this mail from the day frist...but i havn't got any feedback from your customer care side.many time i have talk to your executives but my issue is still pending and now i have got a latter in which bank have mentioned that they are putting my name in defaulter list...how it is possible.you plz clerify that whare i am wrong. From the day frist when i have got my card is misuseing. I talk to customer care get blcok my card n send a mail to catomercare.. i have sended cardholder dispute form but still my problam is pending...so kindly resolve my problam coz i am not liable to pay this money from the day frist...kindly do the needfull on urgent basis.

warmest


JASWINDER SINGH
Business Development Manager
ANAGRAM CAPITAL LTD.
E-Mail:-Jaswinder.[protected]@anagram.co.in
Panipat (Haryana) [protected]
Haryana


--- On Tue, 17/3/09, Jaswinder singh <[protected]@yahoo.com> wrote:


From: Jaswinder singh <[protected]@yahoo.com>
Subject: Fw: RE:'HBL=[protected]' Credit card No -[protected]
To: customerservices.[protected]@hdfcbank.com
Date: Tuesday, 17 March, 2009, 4:23 PM


Dear Sir /madam


yesterday i have talk to mr. harpreet in custmor care
Chandigarh in evening at near abt 5.30 pm he said that your card is blok this time and hare your detail is not showing i have told about your case to concern department they will contect you soon. But my
dispute is still pending.Kindly do
the needfull on urgent basis.



JASWINDER SINGH
Business Development Manager
ANAGRAM CAPITAL LTD.
E-Mail:-Jaswinder.[protected]@anagram.co.in
Panipat (Haryana) [protected]
Haryana


--- On Fri, 20/2/09, Jaswinder singh <[protected]@yahoo.com> wrote:


From: Jaswinder singh <[protected]@yahoo.com>
Subject: Fw: RE:'HBL=[protected]' Credit card No -[protected]
To: customerservices.[protected]@hdfcbank.com
Date: Friday, 20 February, 2009, 5:57 PM





JASWINDER SINGH
Business Development Manager
ANAGRAM CAPITAL LTD.
E-Mail:-Jaswinder.[protected]@anagram.co.in
Panipat (Haryana) [protected]
Haryana


--- On Fri, 20/2/09, Jaswinder singh <[protected]@yahoo.com> wrote:

From: Jaswinder singh <[protected]@yahoo.com>
Subject: Fw: RE:'HBL=[protected]' Credit card No -[protected]
To: customerservices.[protected]@hdfcbank.com
Date: Friday, 20 February, 2009, 3:20 PM





JASWINDER SINGH
Business Development Manager
ANAGRAM CAPITAL LTD.
E-Mail:-Jaswinder.[protected]@anagram.co.in
Panipat (Haryana) [protected]
Haryana


--- On Wed, 18/2/09, Jaswinder singh <[protected]@yahoo.com> wrote:

From: Jaswinder singh <[protected]@yahoo.com>
Subject: Fw: RE:'HBL=[protected]' Credit card No -[protected]
To: customerservices.[protected]@hdfcbank.com
Date: Wednesday, 18 February, 2009, 7:24 PM


fy 7

JASWINDER SINGH Business Development Manager ANAGRAM CAPITAL LTD.
E-Mail:-Jaswinder.[protected]@anagram.co.in
Panipat (Haryana) [protected]
Haryana


--- On Wed, 11/2/09, Jaswinder singh <[protected]@yahoo.com> wrote:

> From: Jaswinder singh <[protected]@yahoo.com>
> Subject: Fw: RE:'HBL=[protected]' Credit card No -[protected]
> To: customerservices.[protected]@hdfcbank.com
> Date: Wednesday, 11 February, 2009, 6:37 PM
> FY 6
>
> Dear Sir /madam,
>
> Last
> week i have talk to miss sandeep in custmor care in
> Chandigarh she said that now she will take care of my
> dispute but after that my request is still pending.Kindly do
> the needfull on urgent basis.
>
> Thanx & warm regards
>
> JASWINDER SINGH
> Business Development Manager
> ANAGRAM CAPITAL LTD.
> E-Mail:-Jaswinder.[protected]@anagram.co.in
> Panipat (Haryana) [protected]
> Haryana
>
> --- On Tue, 3/2/09, Jaswinder singh
> <[protected]@yahoo.com> wrote:
>
> From: Jaswinder singh <[protected]@yahoo.com>
> Subject: Fw: RE:'HBL=[protected]' Credit card No
> -[protected]
> To: customerservices.[protected]@hdfcbank.com
> Date: Tuesday, 3 February, 2009, 5:49 PM
>
>
>
>
>
>
> FY 5
>
>
> JASWINDER SINGH
> Business Development Manager
> ANAGRAM CAPITAL LTD.
> E-Mail:-Jaswinder.[protected]@anagram.co.in
> Panipat (Haryana) [protected]
> Haryana
>
> --- On Thu, 22/1/09, Jaswinder singh
> <[protected]@yahoo.com> wrote:
>
> From: Jaswinder singh <[protected]@yahoo.com>
> Subject: Fw: RE:'HBL=[protected]' Credit card No
> -[protected]
> To: customerservices.[protected]@hdfcbank.com
> Date: Thursday, 22 January, 2009, 11:29 AM
>
>
>
>
>
>
> FY 4
>
>
> JASWINDER SINGH
> Business Development Manager
> ANAGRAM CAPITAL LTD.
> E-Mail:-Jaswinder.[protected]@anagram.co.in
> Panipat (Haryana) [protected]
> Haryana
>
> --- On Tue, 30/12/08, Jaswinder singh
> <[protected]@yahoo.com> wrote:
>
> From: Jaswinder singh <[protected]@yahoo.com>
> Subject: Fw: RE:'HBL=[protected]' Credit card No
> -[protected]
> To: customerservices.[protected]@hdfcbank.com
> Cc: [protected]@yahoo.com
> Date: Tuesday, 30 December, 2008, 6:13 PM
>
>
>
>
>
>
> FY 3
>
>
> JASWINDER SINGH
> Business Development Manager
> ANAGRAM CAPITAL LTD.
> E-Mail:-Jaswinder.[protected]@anagram.co.in
> Panipat (Haryana) [protected]
> Haryana
>
> --- On Tue, 23/12/08, Jaswinder singh
> <[protected]@yahoo.com> wrote:
>
> From: Jaswinder singh <[protected]@yahoo.com>
> Subject: Fw: RE:'HBL=[protected]' Credit card No
> -[protected]
> To: customerservices.[protected]@hdfcbank.com
> Cc: jaswinder.[protected]@gmail.com
> Date: Tuesday, 23 December, 2008, 9:46 AM
>
>
>
>
>
>
> FY 2
>
>
> JASWINDER SINGH
> Business Development Manager
> ANAGRAM CAPITAL LTD.
> E-Mail:-Jaswinder.[protected]@anagram.co.in
> Panipat (Haryana) [protected]
> Haryana
>
> --- On Mon, 8/12/08, Jaswinder singh
> <[protected]@yahoo.com> wrote:
>
> From: Jaswinder singh <[protected]@yahoo.com>
> Subject: Fw: RE:'HBL=[protected]' Credit card No
> -[protected]
> To: customerservices.[protected]@hdfcbank.com
> Cc: jaswinder.[protected]@gmail.com
> Date: Monday, 8 December, 2008, 6:16 PM
>
>
>
>
>
>
> FY 1
>
>
> JASWINDER SINGH
> Business Development Manager
> ANAGRAM CAPITAL LTD.
> E-Mail:-Jaswinder.[protected]@anagram.co.in
> Panipat (Haryana) [protected]
> Haryana
>
> --- On Thu, 27/11/08, Jaswinder singh
> <[protected]@yahoo.com> wrote:
>
> From: Jaswinder singh <[protected]@yahoo.com>
> Subject: Fw: RE:'HBL=[protected]' Credit card No
> -[protected]
> To: customerservices.[protected]@hdfcbank.com
> Cc: jaswinder.[protected]@gmail.com
> Date: Thursday, 27 November, 2008, 11:24 AM
>
>
>
>
>
>
>
> Dear Sir/Madam,
>
> Earlier I hAve
> write that these transections are not belongs to me plz
> find the problan and resolve as soon as possible.i am
> sending the scan copy of bill and duly sign cardholder
> dipute form.kindly do the needfull in my fovour.
>
> Warmest
> JASWINDER SINGH
> Business Development Manager
> ANAGRAM CAPITAL LTD.
> E-Mail:-Jaswinder.[protected]@anagram.co.in
> Panipat (Haryana)
> Haryana
>
> --- On Fri, 11/21/08, HDFC Bank Credit Cards Support
> <customerservices.[protected]@hdfcbank.com> wrote:
>
> From: HDFC Bank Credit Cards Support
> <customerservices.[protected]@hdfcbank.com>
> Subject: RE:'HBL=[protected]' Credit card No
> -[protected]
> To: "[protected]@yahoo.com"
> <[protected]@yahoo.com>
> Date: Friday, November 21, 2008, 3:27 PM
>
>
>
>
>
>
> Dear Mr. Singh,
>
> We thank you for writing to us.
>
>
> This is further to your e-mail regarding the dispute on
> your card account.
>
> We understand that you are not in agreement with the
> transaction(s) incurred on your card account. We have
> attached the cardholder dispute form for your perusal.
> Kindly forward to us the completed form duly signed by
> you to enable us do the needful.
>
>
> The address for communication is
>
> HDFC Bank Cards Division
>
> PO BOX # 8654
> Thiruvanmiyur PO
> Chennai 600 041
>
> You may also fax the form duly signed by you to
>[protected].
>
> Alternatively the same may be dropped in any of the drop
> boxes placed at our ATMs for your convenience.
>
>
> You can also send us the filled in cardholder's
> dispute form as a scanned attachment to our e-mail address
> to enable us do the needful in this regard.
>
> On receipt of the completed form, we would proceed with
> further investigation and intimate you about the same.
>
> We wish to apprise you that the merchant name mentioned in
> the transaction slip may be different from that printed in
> your statement. In view of the same, we request you to
> recall the transaction with the date and amount and then get
> back to us in case of any discrepancy.
>
> We request you to forward a duly signed letter seeking card
> re-issue to the above given mailing address to forward anew
> card to your mailing address.
>
>
> Incase you seek further assistance or clarification please
> feel free to contact our Customer Service Executives at any
> of our 24 hour Call Center telephone numbers mentioned in
> the below URL.
>
>
> http://www.hdfcbank.com/personal/cards/popup_ccnumbers.htm
>
> Assuring you of our best service at all times,
>
> Regards,
>
> Lakshmi S
> Customer Service Officer
>
>
[protected][protected][protected][protected][protected][protected]
>
>
>
>
>
>
>
>
> Disclaimer :
> The information contained herein (including any
> accompanying documents) is
> confidential and is intended solely for the addressee(s).
> If you have
> erroneously received this message, please immediately
> delete it and notify
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> recipient, you are
> hereby notified that any disclosure, copying,
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> organization is not responsible for any damage caused by
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>
> "Disclaimer: The information contained herein
> (including any accompanying documents) is confidential and
> is intended solely for the addressee(s). If you have
> erroneously received this message, please immediately delete
> it and notify the sender. Also, if you are not the intended
> recipient, you are hereby notified that any disclosure,
> copying, distribution or taking any action in reliance on
> the contents of this message or any accompanying document is
> strictly prohibited and is unlawful. The organization is not
> responsible for any damage caused by a virus or alteration
> of the e-mail by a third party or otherwise .The contents of
> this message may not necessarily represent the views or
> policies of HDFC Bank Ltd. "
>
>
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