HDFC Bank Complaints & Reviews

My shipment no is [protected], the HDFC debit card. When I call your office (at no[protected] and we decide on a certain date and time for delivery of the parcel, the parcel is never delivered on time and on schedule. The message from my end is conveyed on phone and there is no record for the discussion held. Later, the receptionist who takes the call seems to know nothing about the conversation that has taken place or is pretending.

This kind of service from a company like yours is simply not expected. Why can't this communication take place on mail so that it is possible to track the commitment made by the Blue Dart staff on phone. I wish there would be some sense of respect for the customer and their needs. The attitude of all personnel is so lackasidical. Its amazing. You need to really pull up your socks. You have lost at least 20 customers (people around) while you continue to behave with this non caring attitude .
I will never recommend or use Blue Dart in the future
Atreyee Talapatra
([protected])

Due to statement not receive, i was unable to make the payment of my axis bank card, when i tried to know the my card o/s thru their customer services, but i was failed to know as they are having very bad customer services as when i called some times systems were not working and some time they picked up the call and disconnected.

I have sent my issues to their given customer services id and their Grievance Cell id too, but till yet there is no revert.

Dear sir,

My Credit Card Number is : [protected]
My bill last date is : 28th May
I paid my bill around 23rd May. but i got late payment charges around RS. 380.

why i have to pay excess 380 RS

Respected Authorities

Hi,

Through this mail i would like to present a very disgraceful experience i face with HDFC Bank.

I own a credit card No. [protected], due to sum unavoidable circumstances i was not able to pay my minimum amount due on my credit card by due date, which i already informed to collection department. My credit card is already in settlement mode.

Later on June 1st i came to know that my all amount in my current account ([protected]) put on hold, that also without intimating me.

Am not understanding how a multinational bank can go such a cheap level to interfere in their customer accounts that also without intimating them??? i Issued many cheques, now who will pay their bouncing charges??

Regarding this i called to customer care, they given me one number when i called their that number was fake, again i called customer care they ask me to contact credit card department, credit card service representatives ask me again to call back to banking officer, i was very frustrated, my thousands of rupees wasted in calling from one department to another department. i was begging them to give me collection department number, anyhow i extract that number from my friend.

I called to collection department, they transferred me to the concern lady who is handling my account, ( i dont know her name but the contact number is[protected] &[protected] I asked her am ready to pay my balance minimum amt due's and even ready to pay necessary late fee charges, but the behavior of that lady was very worst.

I was giving her respect but she was acting as i had owed money from her, she used vulgar language which i never expected from HDFC, she was not ready to give me solution for unholding my funds, on the contrary she was cursing me. what is this???

She told me she called me and i didnt picked her call, in fact my mother already talked with her, she started to teach me her job, I told her calling to customer is your job and you did not done any hardship on me.

She was continuously disconnecting my called, i was fed up of calling her, i just wanted to know solution o[censored]nholding my funds, but she was giving call to her colleagues, who were just saying sorry we cant do anything.

Now just you tell me please if phone bankers dont know? credit card customer care dont know? collection department dont know, then actually who knows what we customer should do??where should i go to defreeze my funds?? finally my patience comes to end and i decided to complaint regarding HDFC employees such unprofessional, unethical behavior.

It has been almost more than 48 hours since my account is on hold, and yet i did not received any clarifications & resolutions.I already escalated this matter to my companies Account department, they already having tons of complaints agains HDFC bank from my fellow colleagues.

Am very much upset by the HDFC such behavior, If i will not get satisfactory resolution to my matter, am going to escalate this matter to higher government authorities and even in process to review with media & print media.

Am ready to pay minimum amt due but first please assist me un holding my funds & please teach HDFC employees who are associate with this bank directly or indirectly to intimate the respective customers before playing with their account numbers.

Due to parents health issue am already facing huge problems.

I hope you the higher authorities will take necessary action on their staff, who dont even have basic ettiquetes or say manners wih their customers.

Waiting for optimistic reply.
ajay
[protected]@Yahoo.com

Dear Sir,

I Rajendra Kharpuriya holding corporate salary account with HDFC bank (Employee of SWAN Telecom Pvt Ltd) & my account no is [protected].

I came to know that HDFC bank has blocked amount of Rs 31, 227/- from my corporate salary account against credit card outstanding payment (credit card no [protected]).This credit card was suspended in 2004 or 2005 & I have never received any statement (hard copy or soft copy) of credit card from that period to till now.



This is very indecent gesture & treatment by HDFC bank to its corporate salary account holder by blocking my amount without any prior permission from me or intimating me before taking this action.



I am shocked & fail to understand that Why HDFC bank cannot act in this span of year from[protected] & above that, they had offered me three personal loans & one more credit card.

The details of personal loan account no & credit card offered.

1) PL acc No-798713 – Aurangabad in Oct 2004

2) PL acc No- 2251538 – Nanded in 2006

3) PL acc No[protected] – Mumbai in 2007 – currently it’s still running

4) Credit card no – [protected]

5) This is for your kind information that I never missed my any EMI for all three PL & I have zero outstanding on Credit card no – [protected].



With reference to above details, it shows that I am not defaulter, If I was then how come HDFC bank offered me above services.

I admitted that there was a communication gap from my side & HDFC bank, Neither I approached to update my correspondence add for credit card no [protected] nor I have received any statement from HDFC bank via Hard copy or soft copy .



Finally, I am assuring you that I never been a defaulter with HDFC bank else I never made my salaried acc with HDFC & never avail above facility provided me HDFC from time to time. It was just happened with due to lack of communication from both sides. If I had received the communication regarding my outstanding amount, I would have paid the same.

Now I request HDFC bank to provide me the statement for credit card no [protected] that is claimed that owned by me & I am willing to settle principal outstanding amount on the credit card as per actual statement.



KINDLY CONSIDER MY PLEA & DO THE NEEDFUL BY UNHOLD MY AMOUNT IN MY CORPORATE SALARY ACCOUNT- [protected].

Dear sir,
I am customer of your bank from 2 years through my company.
I always use to go to your ATM at K.P.H.B, Kukatpally, Hyderabad
Every time it is experienced that one security personnel always use to comment, unnecessarily showing law & trying to be oversmart especially when ladies are there.
This is actually now intolerable. He is out of control now & immediate action is necessary to control him.
So kindly look into this matter.

Abt security person
Age- 30 - 35 years (Slim)
Duty - Was on duty 2nd Jun 2009 at 6:45 pm

Regards,
Abhay

Dear Team,


I Rahul Khaneta a customer of HDFC Bank . I am holding a HDFC bank's gold credit card no [protected]. bank issued me this card in 2007 and Its credit limit was rs 30 k . I used this card and i have to pay all my outstanding before my due dates. On behalf of my good credibility your bank increased my credit limit which was 30 k to 50 k. In part few month I had a some personal problems in my family, which made me unable to pay my due amount an time.Some how I deposited rs 5000 in the month of nov 08 and rs 5100 in march 09. Despite this HDFC Bank freeze my salary account without any notice and without my permission.


I am the only person in my family who taking care of all family members. MY father is heart patient and diabetic from last 20 yrs. I managemy father's medicine's expensesas well. my wife and two kids staying with my parents in rajasthan. MY daughter has fallen ill over ther and my father need some money for her treatment. I bring this problem to HDFC consideration but they people asked me to fax copies of my daughter's hospitalization documents. This all is really disturbing me and my family I feeling harassed.I have responsibility of my family on me to run it.


On 28 th of april 09 I spoken to Mr Sameer ([protected]) and Mr Tarun ( [protected] ). They asked me to deposit rs 900 in my credit card account immediately I deposited rs 900 in card account. On the contary HDFC hold my salary account ( [protected] )

since the no one is ready to have conversation with me in this regards. Mr Tarun andMr Sameer Not picked my phone calls. I am trying to speak with HDFC concern people but nobody is responding me . I have been making regular phone calls to hdfc bank since my account is freeze . But no one seems to be interested to help me out in the matter.


I am ready to settle this card and ready to pay my dues in the future, Now kindly release my account and i request HDFC bank not to do any deduction from my salary account at this moment of the time as me and family need financial support.

I kunal gupta working in Ismart Global Ltd. In TTSL complaints wants to say that I didnt got a welcome kit till yet as my account had opened on 21st may, 2009 as i have already filled the form before this date.I have been suffering from the last few days and i have already complaint in phone banking and they gave me a complaint no. also...my account no is [protected] and complaint no. is DEL072416...kindly do the necessary action.


thanking you


with regargs
Kunal Gupta
TTSL complaints

Ph no.[protected]

Hi,



I own a credit card form HDFC bank. I have paying my minimum payment amount every month. However, due to certain curcumtances i failed to pay the payment for the month of April. I had a talk with Sapana (HDFC executive) om 22 May regarding this and i was asked to make the payment of Rs.1550 immediately. As my account was put on hold i asked her to take the amount fom my account and what ever is left amount for the minimum payment can be collected from my home. I also had a talk regarding settelment. She assured me that from the next month it will be done. All I had to do is sumit one letter regarding this to the executive, who would be coming to my home to collect money. Executive came and collected money from my parents and assured them that he would summit the frorm regarding settelment on my behalf. So we all were relaxed.



To my uttter surprise, on 31st of May I found that the amount of Rs. 18406.90 was detected from my account without any of authorisation. I am self dependent and right now I do not have any money with me. Is this the way u all treat your customer. I relied on your executive that she said me that make the minimum payment for this month and rest of the amount can be paid in montly installment for the next 8 month in the amount of Rs 2500.



This is not all, I complained regardig this all and reply that i got was shocking that how can i belive you that u had talk regarding all this. I was assured by the executive that my settlement would be done by next month and he would make the payment for that month.



Today I had a talk with priya from billing department, and she said me that the amount that has been taken canot be refunded. My question is why such a huge amount has been taken from my acount that to wih out informing me, when i had paid the last month payment and had agreed with settlement process.



Kindly give me justification regarding this. I has caused me lot of harasment, I do not have any money with me right now, as i said i am self dependent...I do not what i will be doing for the whole month. This is not the way to behave with customer.



Please kindly revert as soon as possible.



Prakash Gupta.
s-62, sunder block
shakerpur
new delhi - 110092



Contact no. [protected]



I

Dear Sir/Mam

This is a complain mail to you for regarding my Lost cheque.
I am working in omnia B.P.O. domestic call center. I recieve my cheque on 9th of May and i submitted my cheque for widrow in my A/C No. [protected] at ur branch HDFC BANK Ambedker road Ghaziabad on 15th of May an today is date of 31 of May but there is no response to u. When I was going to recive my amount then they told me sorry ur cheque has been lost. Then I told what can I do then they told u will go sec 26 Noida and chake there I am working girl . Now I take leave and went there.In noida they told sorry we can't do any thing. Then I again come ghaziabad branch then they told we are surching ...Plz ubnderstand my problem and help me...I realise that ur copmany can't fullfil the need of customer.

I hope u will do somthing for my Lost cheque as soon as posible... Other wise I can take acttion in Consumer cort with my lose.


Regard

Garima Jaiswal
31/05/2009

Cheque No.-374481 /[protected]/000067/29
A/c No.- [protected]
my contact No. [protected]/ [protected]

DT: 30.05.09
• My friend and colleague Ms Tapati Nandy informed me that she has received a call from HDFC Credit Card Collection Department, Nayapalli Branch Bhubaneswar asking her to “make the payment on my behalf for the minimum amount due of Rs 2400 in an absolutely intimidating and abusive language. The concerned ladies even threatened to send a person to her house to collect the above mentioned amount.” The call was made from[protected].These
• This call was made without any such instructions from my side and my knowledge.
• There was another similar kind of incident on 26th of April 2009 where-in the call centre executive used abusive language when my mother received the call at my residence.
• My credit amount due is around Rs 48000 due for which I have paid roughly Rs 57000 as interest alone.
• Some names that have come up in these calls were
o Ms Richa Nanda, In-charge,
o Mr Rahul,
o Ms Smruti,
o Ms Simran,
o Ms Sampada
o Ms Mahua

i m rajesh malik i send money in my brothers account in hdfc bank .they send sms on my brother mob. that amount credit in ur account but when he go to withdraw the money no any money in accont.branch manager told him that money once credit but again go reverse without telling any reason.how it possible?if once money credit in account then how transection become reverse? y they not inform?these persons behavior is also not good.so u take strict action against them. i m waiting for ur response
my brothers account is is hdfc bhiwani branch

May 2, 2009

To,
Customer care
HDFC Bank


Re: - A/C Opening (NFC Branch New Delhi)


This is regarding to complaining to you that on 12/03 I filled a form to transfer my A/C which I have in Jammu, after 15th days I get back it without any result, The name of approval officer was not there it was the mistake of bank they rectify & promise me that you will get change your address within 5-8 days .In the next 15 days I don’t get any result, in between I went to the branch 2-3 times, On third visit branch told me that it is not possible to transfer the A/C, So It is better to you to open a new A/C & close existing A/C & will get your welcome kit in 5-8 days, Now one month has been finished I don’t get welcome kit.
Today, I got a call from courier company they asked my address for the confirmation. MY address is “J 17/35 St. No. 8 Chohaan banger Shadhra New Delhi 110053” according my supporting document which I enclose with the form. But on welcome kit it is “A 15/35 St.No. 8 Chohaan banger Shadhra New Delhi 110053”. So the delivery guy is saying that it is not possible to deliver. Today, Again I visit to the home branch & get customer ID[protected] & A/C No. ([protected]).

Now it is approx two month going to complete neither I got opened my new A/C nor address has been change. From the last two month I am not able operate any transaction & having no cash for the daily routine also what should I do, ……………………
Give me the reason why should I use your ESTEEMED HDFC BANK.

If the branch having too much load of work the branch should not open the A/C or promise to the customer.

Hopes will get some positive result AS EARLIEST


Regards
SYED FAISAL MANSOOR
[protected]

Dear sir,

I like to know when did 3 r round of meritus scholarship will started.

Please give me the dates

thnks

harini

Dear Sir,

I have been using the HDFC bank credit card for the past one year due some financial problems and loss in my business I could not able to pay my dues. A collection agent representing your bank contacted me theartening me to make the payment, and also that person used to some uncultuerd slang and if I could not able to make the payment he asks me to send my wife ...work and make the payment.Those words realy tinched my heart and forced me to suicied with my family.I am ready to make the payment but I request for sometime to make.Please I request you to educate your collection agents not to use these sort of words to anyone it may affect lot of person also the reputation of the bank also.

Thanks&Regards

Hari Shankar.S

To:

Commissioner of Police
Pune City


CC: ACP of Pune

Sub: Complaint against HDFC Bank & Their recovery agency.

Res Sir,

I Altaf Khan, Res:Pote Building, Kharadkar Nagar, Vadgaon Sheri, Pune, want to complaint against subjected matter, the concern is as follows:

1)Recovery against by the Name Mr Amit has visited our residence befor 7-8 month approximately, when I was not at my residence, he has used very harsh words & abused my Mother & wife about the recovery of money. Due to this incedence my mother got shok & in this tention she fell down from the bus & due to this we have admitted her in the Jahangir Hospital & we have to do expence around 40 to 50 thousand.
2)After this incedence one of lady by the Name Ms Ankita has called on 18/5/2009 up to my elder brother & shouted & scrolled on him & told him that Bank will through us on the road.
3)After Point no 1 & 2 incedences the recovery person visited to my residence 2 times more & asked my family to send me or bank will held me in the lockup.
4)After considering all these incedences & due to my mothers ill health also we have kept quit.
5)On 21st May 2009 I have personnaly visited to HDFC Bank, 2nd floor, CyberNxt Building for the talk with Manager. I met up to the manager & informed all the situation & shown my willingness to pay the amount once we will see our financial condition (I.e. Due to resation we were lost the job & due to mothers medical expences.)
6)On 23rd May 2009, we have again received call from the number[protected] & the HDFC representative has again shouted & abused me on call. We had informed him that we had conversation with Bank Manager & we will be paying the money back once we will see our financial condition & we will inform the same to manager.
But the representative has not listen to that & told us that they will use their power rather going in to Court of Law.

Hence today 25th May 2009 we have decided to lodge a complaint against this & we went to Shastrinagar Police Station & 3.30 pm, but these people have refused to take complaint by saying, we need all people, you have not paid the money now lodging wrong complaint and all.

So we are sending this complaint to you via R.AD on anticipation that some one will lodge our complaint.

Anticipating your support.


Altaf Khan

With reference to the earlier several communications with HDFC customer care for dispute in the transaction carried out thru my above mention credit card there has been no proper reply as yet.

I would like to give brief on the entire occurrence of the event for better understanding and prompt action to be initiated.



v On 5th January 2009, I got the SMS and call from HDFC call center stating the debit transaction took place in my said credit card. It was online net transaction on 5th January 2009 thru Bharati Cellular amounting Rs. 25000/-

v On the hearing on the incident, I had immediate wrote letter and faxed[protected] to HDFC customer care stating dispute in card transactions.
v After which I had requested to block my credit card & requested for further investigations.

v On 9th January, I received email from Reejesh K.R (Customer Service Officer) who gave assurance of investigating and intimating there are looking into the fraud took place.

v After which there has been several email and telephone follow up done from my end,

v After this incident, there are monthly statement for the outstanding was received but every time the response were matter is still under investigation and there was interest and penalty imposed for non payment.

v I have been chasing your team for prompt reply, but on 11th April 09, the email of investigation still under process was mentioned.

v On 8th May 2009, I get to know there has been amount of Rs. 27136/- has been blocked by credit card department for non payment of outstanding dues. I have immediate reported the incident to the HDFC Manager in Kamala Mills Compound were by they asked to get it resolved thru credit card department only.

v On 8th May 2009, after several follow up with Credit Card Customer Care department for unauthorized blockage of the saving account, finally the amount was released.

The entire story narrate to you shows my concern toward immediate closure of the dispute fraud transaction. If you refer to all my communication, there has been several follow up from my end were as there has been no communication given except we are still investigating the case.

I have been harassed from HDFC recovery department for outstanding dues, when I call up call center the response is we will get back to you shortly.

All said and done but my card dispute transaction is still unresolved, because of which I would request you intervene and help me to resolve.



Thanking you

Sanjay Dhuri,

Mob - [protected]

Hi,

I have employee reimbursement account with HDFC bank and branch is Laxmi Road.
From this account RS 15000 is debited on 02 April 09 from my account but this transaction is not done by me.

Very Important: Bank is dont have details from which ATM its withdraw

For security purpose I blocked the debit card and applied for new one.
Kindly do the needful to get this amount back.

Account No # [protected]

Hi

I have an account with HDFC bank Koramangala, I had deposited a local cheque of ICICI on Monday morning at 10 am . My cheque had not cleared till Wednesday as i has issued some cheques based on the third party cheque that was deposited on Monday . I had visited the bank quite a few times asking them for an update on the 3rd party's cheque that i had deposited into the bank . They informed me that they are still processing...

my name is karthikeyan chennai,

I have applied for a personal loan in the month april, they have collected all the documents and verified and residential and official presence. after that i have received sms stating that the personal loan has been approved with the reference numbere, a week back representatives called me and collected the aggrement signature and cheque leaves, after that i never got any response from them or any loan amount disbursed in my account. after couple week back again they have called and said there is problem in the signature issuue for the cheque. so again i have got a letter from the bank.

after a week again they have called me and said that unfortunately a month has gone so you need to submit your latest for the month. because i am in a big financial crisis i have given all my documents ... again i got the email stating that your loan got approved, u wil get the money in two days. but till date i havent received my loan amount.. also i am not getting any proper feedback the bank officials, Worst process from hdfcbank chennai...