HDFC Bank Complaints & Reviews

Dear sir, I have a saving A/C with my father ( 63yrs) Sunil Kr. Mukherjee in HDFC BANK Telco extention Br. Jamshedpur.A/C No.[protected].While using Hdfc Atm, Macine suddenly offed due to power failure. There was no UPS system in Atm, Resulting My card captured. Nearest Branch ( telco extention) advised me to go 10 Km away Main Branch ( bistupur) with my Id proof to receive the card . As my father have spine problem cant move any where, In main branch they deny to hand over the card to me as I am also the joint holder in the same A/C.
Sir, For this Unexpected reson and Bank's fault We are suffering a lot. They are showing me our safty and never admit there foult ( malfunctioning ATM Ups).
Bank Responsable Person Mr.PREM SAGAR .
HDFC BANK, Main Branch Jamshedpur.Ph. no [protected]
I hope a simple consumer will get the true remidy.

Respected Sir/Madam,

Since July 2007 I have been waiting for a copy of CONVEYANCE DEED which supposed to be collected by HDFC from Barasat D.S.R. Two weeks back I called up HDFC official and came to know that the paper is yet to be collected.

On 4th July 2007 I have submitted original IGR (No. I03145 CONVEYANCE DEED) at HDFC Salt Lake branch. I have provided sufficient guidance to your staff how to reach Barasat D.S.R - I North office. Phone number of my Lawyer has also been given for your convenience.

Being a part of corporate society, I am really surprised by the way of service they are providing. Not a single person kept their promise and they repudiated giving tentative time of completion perhaps evaded deliberately.

What to Do:

1) Pick up the original IGR (I-0315) from your office.

2) Reach at Barasat D.S.R – I North office.

3) Show the Original IGR and collect the CONVEYANCE DEED.

4) Give me a Xerox copy (both side of the papers) of Original DEED.

These four simple steps are not being done by them since July 2007.

Please investigate the matter why delay is taking place and let me know if you need any kind of farther assistance.

I would expect an earliest action from you.

Thanks!

Hi,
I am a customer of HDFC Bank since March-2006.I have saving(salary) account and current account in HDFC Bank.I have a very good credit history, I also have my family accounts in HDFC Bank because of me.I applied in HDFC bank for credit card 3-4 times since JAN 09, but i didn't get credit card. i complaint to customer care and other contact person of HDFC bank but didn't get any reason why it rejected everytime.Every time credit card representive come to me and again fill the for for applying credit card.
Last credit card application form no.: CC02821580

Within last three months agents from HDFC bank has been calling me up for availing their credit cards. Both the time I have submitted the documents they have asked for but when I called them up for the status they keep on saying that I was unreachable over phone and mail.

Being an educated and sane person myself ans so many others are being harrassed by these banks with their false promises. These banks keep some low educated call center people who doesnot have manners and knowledge but only speak out their learnt by heart passage given by the company.

Some action must be taken against these people.

The agent who called me told her name as Nisha with contact number being [protected] and email- hdfc.[protected]@gmail.com.

Dear Sir/Madam,

I am disappointed on your co-operation since my regine date November 13, 2008 & also I have visited your branch, emailing, making calls & sms so many times to your company. But there is no response from your side. And instead of co-operating me you are threating me to spoil my career.

During my working hour suddenly you forced me to regine without any reason & prior notice. And also you threatened me to terminate & spoil my career if I would not regine. So I've got afread and regined immediately. You had comitted on the same day that you'll wave me 3 months basic salary towards my 3 months notice periods.

Since I was a confirmed employee with your organisation. According to your company rule you should provide the followings:

1. My remaining 1 Month Salary
2. LTA
3. PF
4. And my previous company PF which already i have transfered to your company.

I have already filled up the PF form after 15 days of my regination date but you are not forwarding it to PF office so far.

Now you forgot all your commitments instead of paying me all these things you are asking me to pay around 8 thousands. And also you are mistreating me & wasting my time whenever I visit your company. This is my last request to you to solve my problem as soon as possible.

I used my ATM card( My Saving A/C No.[protected] bank name: State Bank of Patiala, Branch : Power Colony, Ropar) to withdraw Rs. 2000/- from HDFC ATM machine No.E1AWCD12 located at Sector 35C, Chandigarh on dated[protected] round about 19.00-19.30 hours). All the process was completed but actually amount Rs.2000/- did not come out from the machine. I again put my ATM card in the machine but after that it did not process. Then I went to SBI ATM located at Sector 22, Chandigarh and withdrew Rs.5000/- from the ATM and also collected Mini Statement. But I was surprised to see that Rs.2000/- was debited by HDFC ATM machine No.E1AWCD12 from my account during the unsuccessful transactions at the HDFC ATM machine. Due to some technical fault or inconsistency which might have occurred ATM machine, Rs.2000/- were deducted from my account but this money was not received by me.
So please do the needful and reverse Rs. 2000/- in my account.

Yours sincerely
Rajesh Behl,
35-B, Sunny Enclave,
Desumajra, Kharar.

I have been using HDFC bank credit card no [protected] for last 3 years. But this type of Problem never happens. Last month i did a transaction of Rs 782/- to the BSNL Ltd to pay my mobile bill. Once the transaction failed from the Bank due to some connecting problem with the Server. So after sometime i again tried to pay online, the transaction was done on second try.

But it is surprising for me when i received the statement both the transaction was debited in to my account and the bank is asking ti pay both the payments. Also in my statement of BSNL the amount of Rs 782/- was paid only once from the HDFC Bank. So why they are asking for both the transaction.

Please do the needful.

Thanking You

Praneet Vig

This is Naina Gupta...I have been working in HDFC Bank Ltd as ADFC from 2006...I want to bring to kind notice of Mr.Aditya Puri regarding the mental harrassment being done to ADFC Epmloyees...we are treated like dogs, , , , , our seniors use abusive languages against us...we are forced to keep our mouth shut...we are forced to work for late mights...there is no time limit of oir work...we receive nothing for our late sitting...and we ask for our late sittings we are blown away by our boses...there has been many instances when we are abused by HDFC employees infront of our customers...plz think what sort to image the customer will have about the HDFC staff working in HDFC Bank...there are cases when we ask for some help or some advice from our immediate supervisors we are refused and always we are asked as to what sort of expereince and tried like dogs...we are asked to do wat we are asked to do and not to use our brains and when we cum out with some valuable suggesstion then also we are made to keep or mouth shut...many of the HDFC employees leave the bank before the office time and they go out for shopping etc ...they are provided with sat off and we are not even allowed to take a single leave when we ask for leave we are pointed towards our work that i[censored] will go on leave who will do your work...the salary is so low that it hardly serves our living...due to this dirty atmosphere...every ADFC employee is searching for new jobs they are feeling difficult to work in such dirty atmosphere where abusive lanaguages are used for females staff as ADFC...Mr.Puri we are looking at you with helping hands kindly do something to streamline the process else the time will cum when anyone would not to like bank as ADFC...please its a humble request since most of the ADFC employees are loosing their moral working in HDFC Bank...our life is becoming hell day by day...

Dear Sir,
This is Follow-up To The Recent Mails That was Sent By me in Reference To Continuous Mental Torture And Public Harassments To me and my Family Members Inspite Of Regular Payments On the Card. All the mails Pertaining To The Same is Here-by Enclosed For Your Further Reference.
There Has Also Been a Legal Notice Sent By My Lawyer On My Behalf. This Legal Notice Was Sent on 6th of May'2009.This Notice Was Issued Specifically Against The Concerned HDFC Banks' Tele-Caller MOUSOMI BANERJEE( Who sometimes calls Herself As Moumita Banerjee too!!) ((Extension no. [protected]/ [protected]).Simultaneously I Had to Lodge a Diary with the nearest Police Station for the same Which was Registered as G.D.E No.-13 Dated 01.05.09...
But, Even After A Lawyer's Notice and a General Diary, there has been Continuos Harassment From HDFC Banks' Concerned Collections Department Till Date !! First of all, There was one tele-caller Mr Ravi kumar Shaw(Desk No- [protected]) who continuosly harassed me and threatened me in filthy languages.Then, on 3rd of june'2009, The Concerned Bucket Manager Mr Sankar Das (Desk No[protected]/[protected] ) called Me up and subsequently Threatened me Either to make Immediate Payments In the Card or face Dire consequences..Even when i Promptly Reminded this Person Of the legal notice issued from my side, He Just Didn't paid any attention and In a very rough tone said this Legal Notice does not hold any good !!
Now, It is very much evident that Till date no steps has been taken against the concerned persons..Such is the audacity of the concerned persons that they are not even entertaining a lawyer's notice!!
Now, are we living in a place where law and order doesn't have any significance at all?? Does A bank have a Grievance-Addressal Department only FOR SHOW?? What is a Customer Care Department all about ?? For the last one month i have not seen a single development from Your Side Regarding This Continuous Harassments..

Who has given a bank the right and audacity to harass and torture the family members of a card holder??
If this harassments continues, then in the near future, having no other alternative, i would be compelled to take Appropriate Legal Steps before the Appropriate Court and Law.
Thanks and Regards,
Jaydeep Sinha
MOB NO-[protected]
CREDIT CARD NO.[protected]

My shipment no is [protected], the HDFC debit card. When I call your office (at no[protected] and we decide on a certain date and time for delivery of the parcel, the parcel is never delivered on time and on schedule. The message from my end is conveyed on phone and there is no record for the discussion held. Later, the receptionist who takes the call seems to know nothing about the conversation that has taken place or is pretending.

This kind of service from a company like yours is simply not expected. Why can't this communication take place on mail so that it is possible to track the commitment made by the Blue Dart staff on phone. I wish there would be some sense of respect for the customer and their needs. The attitude of all personnel is so lackasidical. Its amazing. You need to really pull up your socks. You have lost at least 20 customers (people around) while you continue to behave with this non caring attitude .
I will never recommend or use Blue Dart in the future
Atreyee Talapatra
([protected])

Due to statement not receive, i was unable to make the payment of my axis bank card, when i tried to know the my card o/s thru their customer services, but i was failed to know as they are having very bad customer services as when i called some times systems were not working and some time they picked up the call and disconnected.

I have sent my issues to their given customer services id and their Grievance Cell id too, but till yet there is no revert.

Dear sir,

My Credit Card Number is : [protected]
My bill last date is : 28th May
I paid my bill around 23rd May. but i got late payment charges around RS. 380.

why i have to pay excess 380 RS

Respected Authorities

Hi,

Through this mail i would like to present a very disgraceful experience i face with HDFC Bank.

I own a credit card No. [protected], due to sum unavoidable circumstances i was not able to pay my minimum amount due on my credit card by due date, which i already informed to collection department. My credit card is already in settlement mode.

Later on June 1st i came to know that my all amount in my current account ([protected]) put on hold, that also without intimating me.

Am not understanding how a multinational bank can go such a cheap level to interfere in their customer accounts that also without intimating them??? i Issued many cheques, now who will pay their bouncing charges??

Regarding this i called to customer care, they given me one number when i called their that number was fake, again i called customer care they ask me to contact credit card department, credit card service representatives ask me again to call back to banking officer, i was very frustrated, my thousands of rupees wasted in calling from one department to another department. i was begging them to give me collection department number, anyhow i extract that number from my friend.

I called to collection department, they transferred me to the concern lady who is handling my account, ( i dont know her name but the contact number is[protected] &[protected] I asked her am ready to pay my balance minimum amt due's and even ready to pay necessary late fee charges, but the behavior of that lady was very worst.

I was giving her respect but she was acting as i had owed money from her, she used vulgar language which i never expected from HDFC, she was not ready to give me solution for unholding my funds, on the contrary she was cursing me. what is this???

She told me she called me and i didnt picked her call, in fact my mother already talked with her, she started to teach me her job, I told her calling to customer is your job and you did not done any hardship on me.

She was continuously disconnecting my called, i was fed up of calling her, i just wanted to know solution o[censored]nholding my funds, but she was giving call to her colleagues, who were just saying sorry we cant do anything.

Now just you tell me please if phone bankers dont know? credit card customer care dont know? collection department dont know, then actually who knows what we customer should do??where should i go to defreeze my funds?? finally my patience comes to end and i decided to complaint regarding HDFC employees such unprofessional, unethical behavior.

It has been almost more than 48 hours since my account is on hold, and yet i did not received any clarifications & resolutions.I already escalated this matter to my companies Account department, they already having tons of complaints agains HDFC bank from my fellow colleagues.

Am very much upset by the HDFC such behavior, If i will not get satisfactory resolution to my matter, am going to escalate this matter to higher government authorities and even in process to review with media & print media.

Am ready to pay minimum amt due but first please assist me un holding my funds & please teach HDFC employees who are associate with this bank directly or indirectly to intimate the respective customers before playing with their account numbers.

Due to parents health issue am already facing huge problems.

I hope you the higher authorities will take necessary action on their staff, who dont even have basic ettiquetes or say manners wih their customers.

Waiting for optimistic reply.
ajay
[protected]@Yahoo.com

Dear Sir,

I Rajendra Kharpuriya holding corporate salary account with HDFC bank (Employee of SWAN Telecom Pvt Ltd) & my account no is [protected].

I came to know that HDFC bank has blocked amount of Rs 31, 227/- from my corporate salary account against credit card outstanding payment (credit card no [protected]).This credit card was suspended in 2004 or 2005 & I have never received any statement (hard copy or soft copy) of credit card from that period to till now.



This is very indecent gesture & treatment by HDFC bank to its corporate salary account holder by blocking my amount without any prior permission from me or intimating me before taking this action.



I am shocked & fail to understand that Why HDFC bank cannot act in this span of year from[protected] & above that, they had offered me three personal loans & one more credit card.

The details of personal loan account no & credit card offered.

1) PL acc No-798713 – Aurangabad in Oct 2004

2) PL acc No- 2251538 – Nanded in 2006

3) PL acc No[protected] – Mumbai in 2007 – currently it’s still running

4) Credit card no – [protected]

5) This is for your kind information that I never missed my any EMI for all three PL & I have zero outstanding on Credit card no – [protected].



With reference to above details, it shows that I am not defaulter, If I was then how come HDFC bank offered me above services.

I admitted that there was a communication gap from my side & HDFC bank, Neither I approached to update my correspondence add for credit card no [protected] nor I have received any statement from HDFC bank via Hard copy or soft copy .



Finally, I am assuring you that I never been a defaulter with HDFC bank else I never made my salaried acc with HDFC & never avail above facility provided me HDFC from time to time. It was just happened with due to lack of communication from both sides. If I had received the communication regarding my outstanding amount, I would have paid the same.

Now I request HDFC bank to provide me the statement for credit card no [protected] that is claimed that owned by me & I am willing to settle principal outstanding amount on the credit card as per actual statement.



KINDLY CONSIDER MY PLEA & DO THE NEEDFUL BY UNHOLD MY AMOUNT IN MY CORPORATE SALARY ACCOUNT- [protected].

Dear sir,
I am customer of your bank from 2 years through my company.
I always use to go to your ATM at K.P.H.B, Kukatpally, Hyderabad
Every time it is experienced that one security personnel always use to comment, unnecessarily showing law & trying to be oversmart especially when ladies are there.
This is actually now intolerable. He is out of control now & immediate action is necessary to control him.
So kindly look into this matter.

Abt security person
Age- 30 - 35 years (Slim)
Duty - Was on duty 2nd Jun 2009 at 6:45 pm

Regards,
Abhay

Dear Team,


I Rahul Khaneta a customer of HDFC Bank . I am holding a HDFC bank's gold credit card no [protected]. bank issued me this card in 2007 and Its credit limit was rs 30 k . I used this card and i have to pay all my outstanding before my due dates. On behalf of my good credibility your bank increased my credit limit which was 30 k to 50 k. In part few month I had a some personal problems in my family, which made me unable to pay my due amount an time.Some how I deposited rs 5000 in the month of nov 08 and rs 5100 in march 09. Despite this HDFC Bank freeze my salary account without any notice and without my permission.


I am the only person in my family who taking care of all family members. MY father is heart patient and diabetic from last 20 yrs. I managemy father's medicine's expensesas well. my wife and two kids staying with my parents in rajasthan. MY daughter has fallen ill over ther and my father need some money for her treatment. I bring this problem to HDFC consideration but they people asked me to fax copies of my daughter's hospitalization documents. This all is really disturbing me and my family I feeling harassed.I have responsibility of my family on me to run it.


On 28 th of april 09 I spoken to Mr Sameer ([protected]) and Mr Tarun ( [protected] ). They asked me to deposit rs 900 in my credit card account immediately I deposited rs 900 in card account. On the contary HDFC hold my salary account ( [protected] )

since the no one is ready to have conversation with me in this regards. Mr Tarun andMr Sameer Not picked my phone calls. I am trying to speak with HDFC concern people but nobody is responding me . I have been making regular phone calls to hdfc bank since my account is freeze . But no one seems to be interested to help me out in the matter.


I am ready to settle this card and ready to pay my dues in the future, Now kindly release my account and i request HDFC bank not to do any deduction from my salary account at this moment of the time as me and family need financial support.

I kunal gupta working in Ismart Global Ltd. In TTSL complaints wants to say that I didnt got a welcome kit till yet as my account had opened on 21st may, 2009 as i have already filled the form before this date.I have been suffering from the last few days and i have already complaint in phone banking and they gave me a complaint no. also...my account no is [protected] and complaint no. is DEL072416...kindly do the necessary action.


thanking you


with regargs
Kunal Gupta
TTSL complaints

Ph no.[protected]

Hi,



I own a credit card form HDFC bank. I have paying my minimum payment amount every month. However, due to certain curcumtances i failed to pay the payment for the month of April. I had a talk with Sapana (HDFC executive) om 22 May regarding this and i was asked to make the payment of Rs.1550 immediately. As my account was put on hold i asked her to take the amount fom my account and what ever is left amount for the minimum payment can be collected from my home. I also had a talk regarding settelment. She assured me that from the next month it will be done. All I had to do is sumit one letter regarding this to the executive, who would be coming to my home to collect money. Executive came and collected money from my parents and assured them that he would summit the frorm regarding settelment on my behalf. So we all were relaxed.



To my uttter surprise, on 31st of May I found that the amount of Rs. 18406.90 was detected from my account without any of authorisation. I am self dependent and right now I do not have any money with me. Is this the way u all treat your customer. I relied on your executive that she said me that make the minimum payment for this month and rest of the amount can be paid in montly installment for the next 8 month in the amount of Rs 2500.



This is not all, I complained regardig this all and reply that i got was shocking that how can i belive you that u had talk regarding all this. I was assured by the executive that my settlement would be done by next month and he would make the payment for that month.



Today I had a talk with priya from billing department, and she said me that the amount that has been taken canot be refunded. My question is why such a huge amount has been taken from my acount that to wih out informing me, when i had paid the last month payment and had agreed with settlement process.



Kindly give me justification regarding this. I has caused me lot of harasment, I do not have any money with me right now, as i said i am self dependent...I do not what i will be doing for the whole month. This is not the way to behave with customer.



Please kindly revert as soon as possible.



Prakash Gupta.
s-62, sunder block
shakerpur
new delhi - 110092



Contact no. [protected]



I

Dear Sir/Mam

This is a complain mail to you for regarding my Lost cheque.
I am working in omnia B.P.O. domestic call center. I recieve my cheque on 9th of May and i submitted my cheque for widrow in my A/C No. [protected] at ur branch HDFC BANK Ambedker road Ghaziabad on 15th of May an today is date of 31 of May but there is no response to u. When I was going to recive my amount then they told me sorry ur cheque has been lost. Then I told what can I do then they told u will go sec 26 Noida and chake there I am working girl . Now I take leave and went there.In noida they told sorry we can't do any thing. Then I again come ghaziabad branch then they told we are surching ...Plz ubnderstand my problem and help me...I realise that ur copmany can't fullfil the need of customer.

I hope u will do somthing for my Lost cheque as soon as posible... Other wise I can take acttion in Consumer cort with my lose.


Regard

Garima Jaiswal
31/05/2009

Cheque No.-374481 /[protected]/000067/29
A/c No.- [protected]
my contact No. [protected]/ [protected]

DT: 30.05.09
• My friend and colleague Ms Tapati Nandy informed me that she has received a call from HDFC Credit Card Collection Department, Nayapalli Branch Bhubaneswar asking her to “make the payment on my behalf for the minimum amount due of Rs 2400 in an absolutely intimidating and abusive language. The concerned ladies even threatened to send a person to her house to collect the above mentioned amount.” The call was made from[protected].These
• This call was made without any such instructions from my side and my knowledge.
• There was another similar kind of incident on 26th of April 2009 where-in the call centre executive used abusive language when my mother received the call at my residence.
• My credit amount due is around Rs 48000 due for which I have paid roughly Rs 57000 as interest alone.
• Some names that have come up in these calls were
o Ms Richa Nanda, In-charge,
o Mr Rahul,
o Ms Smruti,
o Ms Simran,
o Ms Sampada
o Ms Mahua