[Resolved]  HDFC Bank Bank Credit Cards — Harrassed by the recovery agents

Read it do not basket it as the matter is very much serious.

This has reference to my previous mail regarding the payment of credit card. I have requested several time to the
persons and the ladies calling from the following nos

[protected],[protected],[protected],[protected],[protected],[protected] as stated in my email
and subsequent threatening calls from the numbers even to my son who is no where concern with all the matter.

Yesterday again I have received the call from the bank or the recovery agency ,for makeing the payment. I told them that I know that it is due and over and I am not able to pay this amount right now. I asked them to make the payment next month. On this the concern caller pass the comments to my son

" अगर तेरा तेरे बाप से कोई रिश्ता नहीं है तो अपने बाप को गली दे! बैंक ने रोटिया तौरने को पैसा दिया है बैंक के पेसे से तेरा बाप का घर चलता है.! बेशर्मी की भी हद होती है! चल जल्दी से खड़ा हो और बैंक जाके पैसे जमा करा के आ, वर्ना हम तोह ऐसे ही फ़ोन करते रहेंगे और तू हमारा कुछ नहीं बिगड़ सकता..

Is this the way to pressurised a person. More over one of the boy Mr. Lalit ( mob No [protected] )came to my house yesterday about 6 PM i.e on 22.03.2010 and then he dialed a number where one Mr. Hervinder had a conversation he is very soft spoken to kill a man. I told him about all the factors.
The limit is now unbearable and the treatment is with me like I have stolen the money from the bank and if I will not pay you people kill me.

Again in the morning Mr. Lalit and Mr. Harvinder forgot the conversation and again pressurised for the payment.

I have no other alternative either I disappear or I will have to use some unfair measures for my self because these people did not allow me to stay in my house peace fully.

Is there someone senior and responsible from HDFC Bank who can resolve these issues and stop these phone calls?? Kindly understand I am a responsible person who wishes to make the payment and clear the whole balance.



Ashok Beri
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Mr Beri

All bank representatives are required to adhere to strict guidelines with respect to their tone and manner of interaction with customers. We sincerely regret the behaviour of our agents and the distress it may have caused to you or your family.

We would like to investigate your complaint further. Request you to send us an email at the id [protected]@hdfcbank.com with your contact and credit card details. Please mention the id number TTU[protected] in the subject line. Once we receive these details, a bank representative shall contact you.

Regards, Customer Assistance, HDFC Bank
If the problem doesn't gets resolved, you should contact RBI and the company will be forced to take action:

Here is the link, go to complaint form:

http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=159

Share this with other victims as well and spread consumer awareness.
Completely believe your story. Under the garb of a suave, urbane and modern brand HDFC basically is a "kabuliwala" culture bank using lady callers as well to do the unethical harassment act and repeating same message over and over again.
Often feel the RBI is in connivance. One day it says complaint is "MAINTAINABLE" and then after a couple of days "NON MAINTAINABLE" . What happens in between only HDFC Bank and RBI knows. So much so for Banking Ombudsman Scheme which was to help harassed customers.

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